OBRIO is a product IT company within the Genesis ecosystem, building Nebula β the largest spirituality platform with 70M+ users worldwide.
From 8 founders to 300+ professionals, weβve built a global product trusted across 50+ countries, with industry recognition from Forbes and Tier-1 media.
Our ambition is bold: to scale Nebula globally and become the first Ukrainian unicorn in the spiritual self-development space.
Why this role matters
Our premium users are not just customers β they are the core of long-term revenue stability and brand strength.
We are looking for a VIP Account Manager who will own high-value client relationships, increase retention, and drive customer lifetime value through personalized, strategic engagement.
This role sits at the intersection of:
- relationship management
- premium experience design
- retention strategy
- and revenue impact
You will shape how our most valuable users experience Nebula.
Your Mission
To design and deliver a premium-level relationship model that:
- strengthens trust and loyalty
- increases retention and LTV
- deepens emotional connection with the brand
- transforms VIP insights into business improvements
What challenges await you?
- Build long-term, trust-based relationships with high-value clients
- Move from reactive service to proactive relationship strategy
- Identify churn risks early and act before they escalate
- Personalize communication based on behavior and data signals
- Collaborate with Product and Operations to improve the premium journey
Your Impact
- Increase premium segment retention and revenue stability
- Maximize customer lifetime value
- Elevate brand perception among high-value users
- Create a differentiated premium experience
- Influence product and supply decisions based on VIP insights
- Contribute to scaling a structured VIP relationship management system
This is not a ticket-based support role.
This is revenue-impacting relationship ownership.
What will help you succeed
- 2+ years in Account Management, VIP Support, or Customer Success
- Strong English (B2+ and above)
- Experience with CRM tools and customer segmentation
- Ability to interpret user behavior and identify retention drivers
- Commercial mindset β understanding how experience influences revenue
- Empathy combined with structured thinking
- Ability to manage high-touch relationships with professionalism
Why OBRIO
Ambition at scale
We build products for tens of millions β and think globally from day one.
Ownership culture
You wonβt execute instructions. You will build systems.
Revenue & impact visibility
Your work directly affects retention and LTV.
Strong team environment
Youβll work alongside experienced professionals who move fast and think big.
Benefits
- Fully remote work format
Work from anywhere in the world. We operate as a distributed team and focus on results, ownership, and impact β not location. - Strong growth environment
75% of our team are Middle and Senior specialists. Youβll grow through complex challenges, experienced peers, and a culture of open knowledge sharing. - Time to recharge
20 paid vacation days + paid sick leave. We believe sustainable high performance starts with well-being. - Investment in your development
Access to our corporate library and internal educational platform, mentorship opportunities, training compensation, and participation in top Ukrainian and international conferences (IT Arena, DOU Days, Web Summit, TikTok & Meta Summits). - Social impact
We actively support charity initiatives, volunteering, and mobilized colleagues and their families. One of our projects β OBRIO Innovation Space x KPI β was recently nominated for the DOU Awards. - Brand & partnerships exposure
Direct collaboration with global platforms and partnerships with leading Ukrainian brands (SENS, Matcher, Syndicat, KURAZH). We build not only products β we build a strong global brand.
Hiring Journey
Initial Screening β Skill Assessment β Team Interview β Final Check β Offer
Do Big. Be Great.