Jobs Zhytomyr, Customer/Technical Support

For over 17 years, AutoBidMaster has been a premier official broker for US auto auctions. We help customers win used and salvage vehicles at auction and get them safely delivered to any destination.

Our Logistics Department is currently seeking a proactive and customer-focused Customer Support Agent. The primary focus of this position is to guide customers through the car shipping process and provide exceptional support if logistical challenges arise.

Responsibilities:

• Assist customers with on-line questions, issues, website navigation, order tracking via email, phone, chat etc. as needed.
• Manage customer support by obtaining, analyzing, and verifying customer’s needs.
• Act as the face of the Company to influence customers to order from us again.

Requirements:

• Strong proficiency in English.
• Strong communication and interpersonal skills with the ability to handle stressful situations.
• Detail-oriented with exceptional organizational skills.
• Ability to multi-task and prioritize in a fast-paced work environment.

• Strong problem-solving skills with the ability to think on your feet

   

Terms & Schedule:

• Format: Full-time, long-term B2B contract
• Schedule: Mon-Fri, 16:00 — 01:00 Kyiv time (16:00 — 22:00 from the office, the rest of the shift — from home)

• Holidays: We follow the US calendar (all US public holidays are observed days off)

   

What we offer:

• Competitive compensation + end of the year KPI bonuses
• Working alongside a fast-growing team of professionals from the US and EU, who are setting the new global standard in the automotive industry
• 20 days of paid vacation + paid sick days
• Health insurance
• Career growth opportunities within the company

• Comfortable office in Zhytomyr city center

   

If you love logistics and problem-solving, and are passionate about customer service, this is a fantastic opportunity to build your career in a fast-paced, global industry.