Jobs Kyiv

85
  • Β· 155 views Β· 49 applications Β· 10d

    Technical Support Specialist

    Countries of Europe or Ukraine Β· Product Β· 2 years of experience Β· Upper-Intermediate
    The Support Specialist will support several company products for external users as well as perform app and feature tests. An Ideal candidate will be one with IT knowledge and prior experience in Tech Support. Excellent written and spoken English is a...

    The Support Specialist will support several company products for external users as well as perform app and feature tests. An Ideal candidate will be one with IT knowledge and prior experience in Tech Support. Excellent written and spoken English is a must.

     

    Responsibilities:

     

    - Providing technical support to end users

    - User management

    - Diagnose and troubleshoot common issues

    - Understanding the solutions' architecture

    - Running real-life simulations

    - Testing new features

    - Thinking outside the box

    - Escalation of unresolved issues to the appropriate internal and external teams

    - Writing of support articles and documentation

     

    Requirements:

     

    - Excellent written and verbal communication skills in English (at least Upper-Intermediate)

    - Understanding of operating systems, networks and browsers

    - Motivated towards constantly improving their technical skills selfe

    - Ability to learn fast and grasp technical concepts quickly.

    - Prior experience in Customer Support

     

    Advantage:

     

    - Knowledge of one or more of the following languages: Spanish, German, French, Italian (at least in writing) 

     

    Personal Attributes:

     

    - Kind and patient attitude

    - Desire to achieve effective and high-quality results

    - Ability to work effectively in a collaborative environment

    - Ability to be flexible and change activities quickly according to business needs

     

    Benefits:

     

    - Above average market salary

    - Comfortable office in Creative Quarter (Gulliver, Kyiv)

    - Possibility of flexible schedule and remote work

    - Accounting services

    - Health insurance

    - English lessons on Preply

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  • Β· 75 views Β· 10 applications Β· 5d

    Key Account Manager

    Worldwide Β· 1 year of experience Β· Upper-Intermediate
    Aweb is an internet marketing agency that has successfully promoted clients' sites since 2006 using search engine optimisation (SEO) and contextual advertising (PPC). We help clients see how effective Internet marketing can benefit and help their...

    Aweb is an internet marketing agency that has successfully promoted clients' sites since 2006 using search engine optimisation (SEO) and contextual advertising (PPC). We help clients see how effective Internet marketing can benefit and help their businesses grow.

     

    We invite to our team a responsible, self-organised, empathetic, and compelling account manager to work with AwebΒ΄s Key Clients.

     

    Main Tasks:

    - build long-term trust relations and promote the growth of loyalty of the agency’s key clients;

    - analyse customer needs and work with them;

    - solve development tasks project most optimally;

    - coordinate the work of a team of technical specialists;

    - control the project execution terms.

     

    Necessary Hard- and Soft-skills:

    - experience of successful B2B projects support at least one year;

    - knowledge of English (spoken and written) at least Upper-Intermediate;

    - mandatory expertise in communication, conducting complex negotiations with clients;

    - the ability to quickly find answers to any questions;

    - the ability to understand the client’s needs, the ability to correctly transform his wishes into tasks;

    - notable analytical abilities;

    - the ability to accurately and clearly formulate thoughts β€” orally and on paper;

    - multitasking, ability to switch quickly.

    It will be an advantage:

    knowledge of the basics of Internet marketing.

     

    We offer:

    - a decent salary;

    - official employment;

    - the loyal attitude of management;

    - office in Darnytska Square or remote work.

     

    Our job offer provides:

    - the opportunity to develop and realise your potential in interesting and top-class projects;

    - an experienced mentor during the trial period;

    - regular seminars from Google employees, as well as the opportunity to attend Google conferences in Ukraine and abroad;

    - participation in internal seminars and exchange of useful information with related departments in an informal setting with pizza and sushi;

    - corporate library and virtual repository of knowledge and experience;

    - comfortable workplace (not open space), equipped with two monitors;

    - flexible management, availability to discuss ideas and perspectives;

    - efficient team and friendly atmosphere.

     

    By joining our team, you can work with people motivated by success and involved in a common cause.

     

    To receive an invitation for an interview, we will ask you to complete a test task, the link to which you will receive in response to your feedback.

     

    See you at the interview!

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  • Β· 84 views Β· 9 applications Β· 2d

    Client Solutions Manager

    Worldwide Β· 1 year of experience
    Aweb is an internet marketing agency that has successfully promoted clients' sites since 2006 using search engine optimization (SEO) and contextual advertising (PPC). We help clients see how effective Internet marketing can benefit and help their...

    Aweb is an internet marketing agency that has successfully promoted clients' sites since 2006 using search engine optimization (SEO) and contextual advertising (PPC). We help clients see how effective Internet marketing can benefit and help their businesses grow.

    We invite a Client success manager with experience in digital marketing to join our team.

     

    Main Tasks:

    • communicate with clients, develop long-term and mutually beneficial relationships;
    • help clients get the best results while working with our company, analyzing their needs based on profiles (business specifics, roles, goals and expectations) and research.
    • coordinate the work of technical teams;
    • control the project execution terms and project results.

     

    Requirements:

    • mandatory expertise in communication, conducting complex negotiations with clients;
    • the ability to find answers to any questions quickly;
    • the ability to understand the client's needs, the ability to transform his wishes into tasks correctly;
    • notable analytical abilities;
    • the ability to formulate thoughts accurately and clearly - orally and in writing;
    • multitasking and the ability to switch over quickly.

    It will be an advantage:

    • knowledge of the basics of Internet marketing.

     

    We offer:

    • a decent salary;
    • official employment;
    • the loyal attitude of management;
    • remote work.

     

    Our job offer provides:

    • an experienced mentor during the trial period;
    • the opportunity to develop and realize your potential in interesting projects;
    • regular seminars from Google employees, as well as the opportunity to attend Google conferences in Ukraine and abroad;
    • participation in internal seminars and exchange of useful information with related departments in an informal setting;
    • corporate library and virtual repository of knowledge and experience.
    • flexible management, availability to discuss ideas and perspectives;
    • efficient team and friendly atmosphere.

     

    By joining our team, you can work with people motivated by success and involved in a common cause.

     

    To get a job offer, you will have to

    • Send a resume with salary expectations;
    • Complete a test task;
    • Meet with the HRD and Head of Account managers;
    • Meet with the Head of Account managers, HRD and CEO;
    • Accept our offer.

     

    See you soon!

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  • Β· 168 views Β· 29 applications Β· 22d

    Customer Onboarding Manager

    Office Work Β· Ukraine (Kyiv) Β· Product Β· 1 year of experience Β· Advanced/Fluent Ukrainian Product πŸ‡ΊπŸ‡¦
    Precoro is an innovative AI-powered procurement centralization & automation platform, helping companies eliminate manual tasks and control purchasing activities across all subsidiaries. With over 1,000 customers in more than 80 countries, Precoro has...

    Precoro is an innovative AI-powered procurement centralization & automation platform, helping companies eliminate manual tasks and control purchasing activities across all subsidiaries. With over 1,000 customers in more than 80 countries, Precoro has proven its ability to create real business value and deliver substantial cost savings.

    What we’ve achieved in 10 years:
    πŸš€ Gathered 100+ cool specialists on our team

    πŸš€ Launched 10 large-scale integrations (including with Amazon, Slack, and Google)

    πŸš€Built a culture that thrives on trust, teamwork, and innovation. You can read more about Precoro’s values at this link.

    As we scale, we’re looking for a Customer Onboarding Manager to lead one of the most critical stages in the customer journey β€” the first 90 days. This is a high-impact role for someone who is customer-obsessed, loves connecting people and processes, and thrives in fast-paced, collaborative environments.🌟
     

    Why you’ll love working at Precoro:

    1. Trust-based management: No micromanagement β€” your ideas and initiatives are always encouraged.
    2. Supportive team culture: You’re not alone, our team is open, honest, and always ready to help.
    3. Reimbursement for professional learning: We invest in your growth through courses, lectures, and more.
    4. Flexible hours: We care about results, not how long you sit at your desk.
    5. 26 days off annually (15 vacation days + 11 public holidays)
    6. Medical insurance (after six months) and Unlimited sick leave without requiring a medical certificate. Your health matters most.
    7. Pet-friendly offices in Kyiv: Love your furry friend? Bring them along!
    8. Supporting Ukraine: We proudly assist the Armed Forces and contribute to projects that bring victory closer.
       

    What You Bring:
     

    Must-Haves:

    • Advanced English proficiency.
    • Empathy, enthusiasm, and a customer-first mindset.
    • Strong communication skills and ability to explain complex concepts simply.
    • Proven ability to build trust and foster collaboration with teams and clients.
    • Analytical skills to research, structure, and present information effectively.
    • Hands-on experience with Excel or Google Sheets to work with metrics and data.
    • Problem-solving mindset and curiosity to learn and grow.
    • Training, presentation, and project management experience.
       

    Nice-to-Haves:

    • Experience working with clients from the UK, US, or Europe.
    • Understanding of business processes (finance, procurement).
    • Education in economics, finance, management, or related fields.
    • Familiarity with SaaS or ERP Systems.
       

    What You’ll Be Doing:
     

    Manage Client Relationships:

    • Guide accounts from point of sale to full product adoption.
    • Conduct discovery sessions to identify goals, expectations, and challenges.
    • Build trust and maintain open communication with stakeholders.
       

    Lead Client Onboarding Projects:

    • Create tailored onboarding workflows and ensure timely go-lives.
    • Coordinate tasks, timelines, and deliverables with internal teams and clients.
    • Assist with initial setup and post-implementation changes.
    • Deliver product training via webinars, workshops, or one-on-one sessions.
    • Develop user-friendly materials: guides, FAQs, videos, and more.
    • Enable clients to leverage key platform features independently.
       

    Collaborate and Innovate:

    • Partner with Sales, QA, and Customer Success teams for seamless transitions.
    • Translate customer feedback into actionable product improvements.
    • Monitor data and metrics to refine processes and deliver superior experiences.
       

    What Success Looks Like:
     

    In 3 Months:

    • Deeply understand Precoro’s platform, onboarding workflows, and client needs.
    • Build strong relationships with internal teams.
    • Participate in at least 3 onboarding projects with positive feedback.
    • Start managing smaller projects with oversight.
       

    In 6 Months:

    • Successfully complete from 6 onboarding projects.
    • Manage multiple projects independently, including handling challenges.
    • Create new enablement resources to enhance client success (e.g., guides, videos) to improve client enablement.
    • Participate in larger accounts onboarding projects with positive feedback.

      What to Expect:
    • Intro-call with our recruiter (30 minutes).
    • Test task.
    • Interview with the hiring manager (60 minutes).
    • Test day.
       

    The trial period will last 3 months, after that, you’ll get lots of congratulations!

    Join the Precoro team and let’s create innovation together! 🀩

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  • Β· 53 views Β· 5 applications Β· 5d

    Client Relations Manager to $1500

    Office Work Β· Ukraine (Kyiv) Β· Intermediate
    Explore a career that promises stability, growth, and global opportunities. Our client, a well-respected player in US logistics, is seeking enthusiastic English-speaking professionals eager to step into the transportation and supply chain sector. You'll...

    Explore a career that promises stability, growth, and global opportunities.

    Our client, a well-respected player in US logistics, is seeking enthusiastic English-speaking professionals eager to step into the transportation and supply chain sector. You'll get full training and competitive pay from day one. 

     

    What We Offer:

    • Competitive Salary: Base pay plus bonuses based on your performance.
    • Comprehensive Training: Access to our internal training programs for skill enhancement.
    • Career Progression: Clear opportunities for growth and advancement in your career.
    • Work Hours: 3 PM to 1 AM, five days a week (in-office from 3 PM to 9 PM, then remote until 1 AM).

     

    Your Role:

    • Interact with customers concerning cargo shipping via chat or telephone.
    • Coordinate with drivers to facilitate smooth logistics processes.
    • Work closely with your team to drive collective success.
    • Keeping CRM up to date

     

    What We’re Looking For:

    • English level from B1 or higher.
    • Strong verbal and written communication skills.
    • A keen eye for detail and excellent follow-through.
    • The ability to juggle multiple tasks and solve problems on the go.
    • Basic computer skills (email, internet).

     

    Take the first step towards a fulfilling career where your growth is the priority!

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  • Β· 77 views Β· 15 applications Β· 20d

    Account Manager

    Ukraine Β· Product Β· 1 year of experience Β· Upper-Intermediate
    Description:β€― Paytiko – is a fast-growing fintech product. We are looking for a responsible and self-motivated account manager who will join our team. Paytiko is PCI DSS complaint payment gateway which works with e-commerce platforms and general web...

    Description:β€―
    Paytiko – is a fast-growing fintech product. We are looking for a responsible and self-motivated account manager who will join our team. Paytiko is PCI DSS complaint payment gateway which works with e-commerce platforms and general web applications. We have 100+ integrations with different payment systems and a lot of international clients.β€―β€―
    β€―
    Required skills:β€―

    • 1+ working experience as support/ account managerβ€― 
    • Upper-Intermediate English level 
    • Responsibility and diligenceβ€― 
    • High communication skills 
    • Problem-solving mindset, adaptability, and decisiveness 

     
    Will be a plus:  

    • Technical education 
    • Experience of working with fintech domain 

     
    Responsibilities:β€―β€―

    • Communication with clients 
    • Setup of the client (help with integration of our plugin or iframe, get requirements for the Payment solutions, provide education of the system) 
    • Support of the client after setup: getting new requirements, resolving issues. 
    • Communication with the team: discussion of current tasks, daily meetings, taking part in grooming.  
       
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  • Β· 66 views Β· 4 applications Β· 4d

    VIP Support Specialist (iGaming)

    Office Work Β· Ukraine (Kyiv) Β· Product Β· 1 year of experience Β· Upper-Intermediate
    About us We create modern products for players around the world. Our team is small, but already has notable achievements and big development plans. If it is important for you to be part of a professional and human team that is developing in the iGaming...


    πŸ“Œ About us
    We create modern products for players around the world. Our team is small, but already has notable achievements and big development plans. If it is important for you to be part of a professional and human team that is developing in the iGaming field, you will like it here.

    πŸ“Œ Your tasks:
    - Proactive communication with VIP customers via messengers and email
    - Resolving customer queries and assisting with any product issues
    - Prompt response to complaints - quickly, politely, efficiently
    - Informing about promotions, bonuses, new features, and special offers
    - Development of an individual approach to each VIP client
    - Cooperation with other teams (payments, technical support, marketing) for the best customer experience
    - Maintaining customer loyalty and retention through personalized communication


    πŸ‘€ Who we are looking for:
    - You have 1+ year of experience in VIP support / customer service / account management
    - Understand the psychology of customers, know how to feel their needs and build trust
    - You have experience in sales - you can offer the right product at the right time
    - You work in a structured manner, respecting deadlines and customer requests
    - You speak English at Upper-Intermediate+ level


    πŸ’‘ We offer:
    - The opportunity to work with the most valuable clients of the company
    - Schedule 5/2, 9-18
    - Competitive salary + bonuses for results
    - A team where initiative, professionalism and support are valued
    - Developed corporate culture (football, basketball, yoga, tea ceremonies)

     

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  • Β· 152 views Β· 24 applications Β· 11d

    Customer Success Automatization Manager

    Hybrid Remote Β· Poland, Ukraine (Kyiv, Cherkasy) Β· Product Β· 2 years of experience Β· Intermediate
    We are looking for a hands-on Customer Support Automatization Manager to strengthen and modernize our customer support processes. If you’re experienced in support process design, enjoy working with tech teams and AI tools, and love turning user feedback...

    We are looking for a hands-on Customer Support Automatization Manager to strengthen and modernize our customer support processes. 

    If you’re experienced in support process design, enjoy working with tech teams and AI tools, and love turning user feedback into actionable improvementsβ€”this role is for you. 

    In this position, you’ll be responsible for setting up and improving our customer support tools and processes, automating workflows, experimenting with solutions, and building systems that scale. 

     

    Key Responsibilities 

    • Describe and document current and future customer support processes. 
    • Design and implement tools and workflows to monitor and improve these processes. 
    • Systematize feedback from users and team members, turning it into clear tasks. 
    • Formulate and test hypotheses for process improvements. 
    • Manage a backlog of support-related improvements, experiments, and tool updates. 
    • Set clear tasks for developers and collaborate with tech teams to implement tooling changes. 
    • Act as a bridge between local support teams, developers, and stakeholders to align needs and drive execution. 
    • Create processes to ensure bugs are addressed by tech teams within SLA. 

     

    What You Bring to the Table 

    • Analytical mindset and confidence working with data (Google Sheets/Excel a must; SQL, Power BI a plus). 
    • Experience setting up and optimizing customer support processes, including working with SLAs, OKRs, and support metrics (NPS, CSAT). 
    • Familiarity with tools like Jira, Zendesk, or similar CRM/support platforms. 
    • Ability to structure tasks and manage cross-functional collaboration effectively. 
    • Comfortable working with AI tools and leveraging them to enhance automation and insights. 
    • Skilled at troubleshooting and proactive in experimenting with new ideas. 
    • Intermediate or higher level of English (B1+). 

     

    Nice to have: 

    • Experience in process design and optimization. 
    • Background in customer support, tech support, QC, or CX, ideally in a lead or tooling role. 
    • Experience working with multicultural and distributed teams. 
    • Confidence reading product documentation and configuring new tools independently. 

     

    Why Lalafo? 

    • Impact & Ownership: You’ll own automation and support process improvements across multiple markets. 
    • Experimentation Culture:  Your ideas will be tested and scaled. 
    • Flat & Collaborative: You’ll work directly with decision-makers and engineers. 
    • Flexibility: Hybrid or remote work from Kyiv, Cherkasy, Poznan, or wherever you’re most productive. 
    • Growth: Learn, experiment, and grow within a supportive and data-driven team. 

     

    This is not a people management role β€” it’s perfect for someone who wants to focus on systems, automation, experimentation, and making things better every day. 

     

    Are you the one to take our customer support to the next level? 
    Let’s talk. 

     

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  • Β· 86 views Β· 2 applications Β· 30d

    Operations manager

    Office Work Β· Ukraine (Kyiv) Β· Product Β· 2 years of experience Ukrainian Product πŸ‡ΊπŸ‡¦
    Ajax Systems is an international technology company and the largest developer and manufacturer of Ajax security systems with smart home capabilities in Europe. It’s a comprehensive ecosystem of 180 devices, mobile and desktop applications, and server...

    Ajax Systems is an international technology company and the largest developer and manufacturer of Ajax security systems with smart home capabilities in Europe. It’s a comprehensive ecosystem of 180 devices, mobile and desktop applications, and server infrastructure. Every year, we demonstrate exponential growth in both the size of our team and our global user base. Today, the company employs over 4,100 people, and Ajax devices protect 3.5 million users in more than 187 countries worldwide.

    We are looking for a new team member to help us become even more effective! Behind the success and ambitions of our company stands a strong team of professionals. We are looking for a new player to join us and contribute to our growth!
     

    Responsibilities:

    • Provide administrative and/or technological support for contract administration, customer service, and order history management.
    • Assist the Business Development Manager in driving sales.
    • Register and forward contracts for the Business Development Manager, prepare presentations, work in 1C, and manage tasks using Jira.
    • Oversee the process of delivering goods to customers in cooperation with logistics and production departments.
    • Support he Business Development Manager in expanding and developing relationships with clients, as needed.
    • Respond to customer inquiries.
    • Build strong relationships with clients while maintaining high-quality customer service.
    • Develop a deep understanding of all systems interacting with clients.
       

    Requirements:

    • Experience in working with 1C (a plus).
    • Experience in export (a plus).
    • Proficiency in English at the B2 level.
    • Experience with Google Docs and MS Office.
    • Experience with customer interaction and document management.
    • Ability to work with numbers, attention to detail, and organizational skills.
    • High level of responsibility.
    • Ability to work well in a team and interact effectively with colleagues.
    • Knowledge of Spanish would be a plus.
       

    We offer:

    • A dynamic team and a zero-bullshit culture.
    • Flexible working hours at the office.
    • Diverse projects and professional growth opportunities.
    • English language lessons.
    • Health insurance.
    • Ajax security system kit (participation in the beta testing projectβ€”getting and testing new gadgets before their official release).
       

    Join the Ajax Systems team to make Made in Ukraine synonymous with reliability!

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  • Β· 129 views Β· 17 applications Β· 26d

    Customer Support and Success Specialist

    Ukraine Β· Product Β· 1 year of experience Β· Advanced/Fluent
    LOGITY Tech β€” Ukrainian software development company that owns and develops a portfolio of web and mobile products for the LOGITY group of companies, operating in the Logistics industry of North America. Our mission is to enable continuous growth, boost...

    LOGITY Tech β€” Ukrainian software development company that owns and develops a portfolio of web and mobile products for the LOGITY group of companies, operating in the Logistics industry of North America.

    Our mission is to enable continuous growth, boost business performance and enhance the resilience of freight brokerage with advanced tech.

    Our vision is to evolve into a compelling competitive advantage and become a strategic door opener for LOGITY in a market.

    The LOGITY TECH team creates technological solutions to the challenges brokers and carriers face in trucking logistics. We’re building a digital broker-centric ecosystem that includes a proprietary Transportation Management System, Loadboard, and a mobile app for drivers and dispatchers.

    You wonΚΌt just β€œhandle chats” β€” youΚΌll own support quality, advocate for users, and be a key partner to Product, Engineering, and Biz Dev. With our upcoming product launches and growing user base, this role is core to delivering seamless, scalable, and human-centered support.


    You are the one, if you

    • 6+ months of experience in customer-facing roles (support, success, onboarding, account management, etc.).
    • Proven ability to handle complex or ambiguous cases independently.
    • Hands-on experience with support platforms like Intercom, Zendesk, or similar.
    • A strong problem-solving mindset and comfort working with technical tools and logic.
    • Fluent written and spoken English and Ukrainian, confident in communicating with users, developers, and crossfunctional teams.
    • Ability to translate technical issues into user-friendly language and distill actionable product insights.
    • A self-starter attitude β€” you notice gaps in the experience and act on them.
    • Analytical thinking β€” you spot patterns, suggest improvements, and push for long-term fixes.
    • High emotional intelligence β€” you stay calm under pressure and represent the voice of the customer with clarity and balance. 


    You would love to:

    • Be the first line of human contact for our users, resolving inquiries and complaints (primarily via chat). 
    • Own the full support cycle: investigate issues, report bugs, and follow through with QA and development teams. 
    • Help users understand and adopt product features through educational conversations and support. 
    • Create or improve training content, templates, macros, and help center documentation to reduce friction.  
    • Partner with Product and Biz Dev to: 

      - Understand the user journey. 

      - Flag adoption blockers. 

      - Improve onboarding and activation flows.

    • Spot recurring issues or knowledge gaps, and propose tools, processes, or automations to prevent them .
    • Take ownership beyond the inbox β€” your work will actively shape how customers experience the product from Day 1.


    Would be beneficial:

    • Experience producing video tutorials, webinars, or walkthroughs.
    • Familiarity with the trucking logistics domain and related software solutions.


    We offer:

    • Competitive salary.
    • Vacation β€” annual vacation lasting 20 working days.
    • Π‘onvenient working hours: Monday-Friday, from 2:00 p.m..
    • Paid sick leave.
    • Personal needed equipment with all the necessary software installed.
    • Professional education coverage.
    • Services of a corporate accountant.
    • Unbureaucratic and transparent management.
    • Regular online and offline corporate events and internal communities.

    Send us your CV and let’s create great solutions for the logistics industry together!

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  • Β· 140 views Β· 29 applications Β· 26d

    Onboarding Manager

    Worldwide Β· Product Β· 2 years of experience Β· Intermediate
    We’re looking for an Onboarding Manager to join our dynamic team, ensuring a seamless onboarding experience for our clients using tools like Jira, Airtable, and AI-driven solutions. Responsibilities Manage the onboarding process: collect client...

    We’re looking for an Onboarding Manager to join our dynamic team, ensuring a seamless onboarding experience for our clients using tools like Jira, Airtable, and AI-driven solutions.

     

    Responsibilities

    • Manage the onboarding process: collect client documents and transfer them to the compliance team.
    • Prepare contracts, assign tasks to the Legal team for review and amendments, and oversee the process until signing.
    • Coordinate client websites with providers and enter relevant data into the database (Airtable).
    • Assign tasks to the technical department for account registration and terminal setup.
    • Monitor deadlines for document submission and onboarding responses, ensuring timely task completion.
    • Leverage AI models to optimize onboarding workflows, analyze client data, and enhance process efficiency.

     

    Requirements

    • Experience with Jira (creating and tracking tasks) is mandatory.
    • Experience with Airtable is a plus.
    • English proficiency at Intermediate level or higher (for business communication).
    • Bachelor’s degree in Business Administration, Management, or a related field is a plus.

     

    Skills

    • Proficiency in Jira for task creation and tracking.
    • Strong organizational skills and attention to detail.
    • Ability to manage processes and meet deadlines.
    • Familiarity with AI tools for process automation or data analysis is a plus.

    Competencies

    • Attention to detail, organization, and proactivity.
    • Ability to work under tight deadlines.

     

    Personal Qualities

    • Responsibility and excellent communication skills.
    • Problem-solving mindset and dependability.
    • Structured approach to tasks and processes.
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  • Β· 60 views Β· 4 applications Β· 24d

    Customer Support Consultant (French)

    Countries of Europe or Ukraine Β· Product Β· Intermediate
    3Shape develops 3D scanners and software solutions that enable dental and hearing professionals to treat more people, more effectively. Our products are market leading innovative solutions that make a real difference in the lives of both patients and...

    3Shape develops 3D scanners and software solutions that enable dental and hearing professionals to treat more people, more effectively. Our products are market leading innovative solutions that make a real difference in the lives of both patients and dental professionals around the world.

    3Shape is headquartered in Copenhagen, with development teams in Denmark, Ukraine, North Macedonia and with a production site in Poland.

    We are a global company with presence in Europe, Asia and the Americas. Founded in a year 2000, today, we provide services to customers in over 130 countries. Our growing talent pool of over 2500 employees spans 45+ nationalities.
     

    3Shape as an employer is committed to Ukraine. Our UA office was founded in 2006, and we are continuing to grow, hire and take care of our employees even during the war in Ukraine. Among other actions, we support our contractors who are called to the military service, as well as care about our colleagues’ mental health by implementing different activities.

    If you are looking for stability in your future, we are the right place for you.
     

    About the role 

    We are looking for a Customer Support Consultant to join our energetic and multicultural team who will share our passion for solving problems and building strong relationships with our reselling partners and end-users around the world.
     

    Your key responsibilities will be to:

    • Provide excellent and efficient technical support on 3Shape hardware (3D scanners) and software via online sessions, telephone, e-mails and occasional on-site events.
    • Managing support cases: collect all relevant information from customers, according to company's procedures and record this using company's CRM
    • Interact with other departments and escalate customers feedback further
       

    To succeed in this position, you will need to:

    • Customer-oriented approach
    • Good communicator with the ability to ask and listen
    • Strong verbal and writing skills (B2 level) in French, and Ukrainian
    • Good command of English (B1)
    • Problem-solving and logical thinking skills
    • Result-oriented and stress-resistant
    • Aspiration to self-development and eager to learn
    • Customer Service experience is preferred
    • Analytical, multitasking, and empathetic skills 

     

    What we offer:

    • 39 hours of cooperation per week within a flexible time frame
    • 24 business days of annual leaves
    • Medical insurance (with additional Dentistry Budget and 10 massaging sessions per year included)
    • Possibility of flexible remote cooperation
    • Good working conditions in a comfortable office near National Technical University β€œKPI” which includes: Blackout ready infrastructure. Corporate Paper Book Library. Gym-Room with shower.
    • A parking lot with free spaces for employees
    • Partial compensation of lunches
    • Paid sick leaves and child sick leaves
    • Maternity, paternity and family issues leaves
    • Well-being program: monthly well-being meetings and individual psychology hot-line.
       
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  • Β· 51 views Β· 2 applications Β· 3d

    Client Integration Engineer / Technical Support

    Hybrid Remote Β· Ukraine (Kyiv) Β· 4 years of experience Β· Upper-Intermediate
    Hi there! We are looking for a Sales Engineer / Client Integration Specialist, to join our team. Location: Time zones between GMT-5 and GMT+3 (e.g. Europe, Israel, etc.) About the project: Our client builds a powerful platform that transforms...

    Hi there!
    We are looking for a Sales Engineer / Client Integration Specialist, to join our team.

     

    Location: Time zones between GMT-5 and GMT+3 (e.g. Europe, Israel, etc.)

     

    About the project:

    Our client builds a powerful platform that transforms traditional video into interactive, personalised experiences. Leading global brands use it to engage their audiences with dynamic, data-driven video content.

    In this role, you’ll work at the intersection of technical support, custom scripting, and QA, helping clients integrate the solution, write simple scripts, document processes, and ensure the highest video quality.

     

    Requirements:

    • English proficiency: Upper-Intermediate or higher β€” ability to communicate confidently with international clients and write clear documentation.
    • JavaScript experience: 3–5 years of hands-on experience working with JavaScript for scripting, customization, or integration tasks.
    • Web fundamentals: Solid understanding of HTML, CSS, JSON, and working with RESTful APIs.
    • Technical documentation: Proven experience creating clear, client-facing technical guides, integration instructions, or user manuals.
    • Communication skills: Able to explain complex technical topics in simple terms to both technical and non-technical stakeholders.
    • Attention to detail: A keen eye for spotting inconsistencies, debugging issues, and ensuring the quality of integrations and outputs.
    • Client-facing experience: Comfortable engaging directly with clients β€” gathering requirements, providing technical input, and participating in meetings or calls.

     

    Nice to have:

    • CRM integration experience: Hands-on knowledge of integrating with systems like Salesforce, HubSpot, or similar platforms.
    • Background in support/implementation: Prior experience in technical support, customer onboarding, or integration roles in SaaS companies.
    • Video & media familiarity: Exposure to video technologies or platforms. Experience with Adobe After Effects is a plus.
    • Design awareness: Ability to notice and assess video playback issues, layout mismatches, or design inconsistencies.
    • Wireframing skills: Experience with tools like Figma to outline workflows or integration flows is advantageous.

     

    Responsibilities:

    • Write and maintain custom scripts to support client logic and integrations.
    • Create technical documentation, wireframes (Figma), and integration guides.
    • Actively participate in client calls to gather requirements, provide technical input, and guide implementations.
    • Configure and test solutions in the Blings Studio environment.
    • Troubleshoot issues and provide timely support to clients and internal teams.
    • Perform QA testing of client projects to ensure performance and playback quality.
    • Contribute to our internal knowledge base with documentation, examples, and best practices.

     

    What we offer:

    • Flexible Work Environment: Opportunity to work remotely.
    • 1:1 English Classes: Individual English language training to enhance your communication skills.
    • Great Team: Work with a supportive, collaborative, and dynamic international team.
    • Equipment Provided: All necessary equipment supplied for efficient job performance.
    • Annual Vacation: 18 days of paid vacation and 7 days of paid sick leave.
    • Commitment to Hiring Ukrainians: We are dedicated to hiring Ukrainian talent and promoting Ukraine as a fantastic place to work.
    • Flexible payment system, which allows you to withdraw funds in one click and has about twenty withdrawal options.
       

    Looking for a tech-savvy problem-solver with a passion for clear communication, scripting, and high-quality client experience? We’d love to meet you!

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  • Β· 499 views Β· 72 applications Β· 11d

    Customer Support Representative to $1500

    Worldwide Β· Product Β· 0.5 years of experience Β· Upper-Intermediate
    We are Galaktica, a Ukrainian product IT company that creates and promotes its own online projects in the most affluent markets worldwide: the USA, Canada, Australia, the UK, and the EU. Our company, as well as our main product, has been around for over...

    We are Galaktica, a Ukrainian product IT company that creates and promotes its own online projects in the most affluent markets worldwide: the USA, Canada, Australia, the UK, and the EU. Our company, as well as our main product, has been around for over five years. Galaktica’s products are successful, which allows us to ensure growth and development opportunities for our employees.

     

    We are actively growing and scaling, which is why we are looking for a Customer Support Representative with at least 6 months of experience to join our team of professionals!

     

    Your working hours will be Combined schedule: contains 3 day shifts (from 2 p.m till 10:30 p.m) and 2 night shifts (from 10 p.m till 6:30 a.m)

     

    Your responsibilities will include:

    • Resolving user incidents: analyzing incoming tickets, live chats, and phone calls, conducting investigations, communicating with users, and fully satisfying their requests. This will take up 60% of your work time.
    • Collaborating closely with the moderation team, partners, and customers. This will take up 20% of your time.
    • Updating knowledge bases and continuously improving user communication processes. This will take up 10% of your time.
    • Preparing reports on user requests. This will take up 10% of your time.

     

    Your main tasks will be:

    • Resolving customer requests.
    • Finding answers to their questions (we will assist you with this!).
    • Ensuring high-quality communication between related departments.

     

    We expect you to have:

    • At least six months of experience in customer support in English.
    • Upper-intermediate or higher English proficiency, with fluent speaking skills.
    • Strong communication skills in English, both via email and phone.

     

    It would be an advantage if you have:

    • Experience with Zendesk or other customer support systems.
    • Knowledge of manuals, rules, and standards for customer communication.
    • A deep understanding of customer-friendliness and the ability to apply it effectively.
    • Strong interpersonal and psychological skills to handle even the most difficult customers.

     

    What we offer:

    • Five work formats to choose from: Remote, or offices in Kyiv, Lviv, Odesa, Larnaca (Cyprus) or our new office in Malta. All our Ukrainian offices are equipped with powerful generators and Starlink, ensuring 24/7 availability.
    • Equipment provided: Laptop/desktop PC, additional monitors, and specialized gadgetsβ€”everything you need for large-scale tasks and experiments.
    • Safety and insurance: We actively listen to our employees and provide support during challenging times. We also offer medical insurance or cash compensation for sports activities.
    • A great team and atmosphere: Your colleagues significantly impact your work-life quality. Thanks to our thorough hiring process, you’ll be working with top professionals in your field.
    • Continuous development: We cover the cost of training and seminars to support your professional growth. We also have a large library and a book club you can join.
    • Corporate English courses: We reimburse 50% of the cost of your personal English lessons upon request.
    • Sports activities: Join our volleyball team or running sessionsβ€”all expenses covered by the company. We’ve already participated in several marathons, and our coaches are true professionals.
    • Team bonding: Once a month, we organize company-paid lunches at our cozy office. We also host amazing off-site and in-house team-building events.

     

    Our goal is to build a product-based IT ecosystem across various domains, where every employee can launch internal startups, grow, and implement their ideas. Join us!

     

    Additionally, corporate social responsibility is extremely important to us. The company operates two charitable foundations focused on rehabilitating military personnel and assisting children affected by the war. We fully support the administrative operations of these foundations and allocate funds to their core missions.

     

    We also regularly purchase FPV drones and supply vehicles to Ukrainian defenders. This year, we are expanding our support by investing in military startups that produce strike dronesβ€”one of the highest-priority areas for our military.

    If our team is interested in your candidacy, we will reach out to you via your preferred method to discuss the position in more detail.

     

    Want to learn more about us?

    • Visit our website: https://galaktica.io/vacancies/ 
    • Get to know us, meet the team, and see our product creation process on Instagram:https://www.instagram.com/galakticateam?igsh=bGJwODZzOHo3Y25z 
    • Check out our video introduction: https://www.youtube.com/watch?v=4uQNIDPdjBg  

     

    We’ll be happy to answer any questions and invite you to the first stage of the interview!

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  • Β· 26 views Β· 0 applications Β· 10d

    Equipment Support Engineer

    Office Work Β· Ukraine (Kyiv) Β· Product Β· 1 year of experience Β· Intermediate
    We are looking for a hands-on and detail-oriented Equipment Support Engineer to join our IT department. This role focuses on the installation, maintenance, and troubleshooting of hardware assets, including printers, computers, scanners, and other...

    We are looking for a hands-on and detail-oriented Equipment Support Engineer to join our IT department. This role focuses on the installation, maintenance, and troubleshooting of hardware assets, including printers, computers, scanners, and other equipment.

    Key Responsibilities:

    • Provide technical support for office hardware: desktops, laptops, printers, scanners, MFPs, and peripherals.
    • Diagnose and resolve hardware issues, replace faulty components, and ensure minimal downtime.
    • Install, configure, and update drivers and firmware for connected devices.
    • Support end-users with day-to-day hardware and workstation problems.

       

    Requirements:

    • Proven experience in technical support roles related to IT hardware or office equipment.
    • Good knowledge of printer and scanner models (HP, Canon, Epson, etc.), diagnostics, and repair workflows.
    • Familiarity with Windows-based systems and basic network connectivity troubleshooting.
    • Understanding of hardware specs, device imaging, and driver management.

       

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