Jobs Customer/Technical Support

Cloudfresh is a Global Google Cloud Premier Partner, Zendesk Premier Partner, Asana Platinum Partner, GitLab Select Partner, Hubspot Diamond Partner, and JumpCloud Platinum Partner. Since 2017, we have specialized in the implementation, migration, integration, audit, administration, support, and training for top-tier cloud solutions.

As a Google Workspace Technical Specialist, you will play a strategic role in our technical team. Your mission is to drive technical excellence and customer success within the Google ecosystem. You will be the technical expert throughout the entire client lifecycle: from early presale demonstrations and complex migrations to ongoing implementation and proactive support. We are looking for an “A-player” who doesn’t just “fix tickets” but takes Ownership of the client’s challenges and delivers high-value solutions.

Requirements:

• Technical Mastery: 2-3 years of proven success in a similar technical role.
• Product Expertise: Deep knowledge of Google Workspace: Admin Console, Security, GCDS and Chrome Enterprise ecosystems.
• Ownership & Autonomy: A proactive, self-driven mindset—you create solutions rather than wait for instructions.
• Language Proficiency: B2 English level required.
• Curiosity: Learning agility and a constant drive to stay updated with the latest Google Cloud standards and updates.
• Customer Focus: Understand customer needs, paint points and translate them into solutions.

Responsibilities:

• Presale & Technical Consulting: Lead technical discussions during presale stage to identify client needs and demonstrate the value of Google Workspace and Chrome Enterprise.
• Migration & Implementation: Design and execute complex migration projects (from legacy systems like MS Exchange or O365) ensuring zero-error delivery.
• Operational Excellence: Design, optimize, and maintain technical processes that scale with our clients’ growth.
• Lifecycle Support: Provide high-quality technical support, addressing disruptions or logistical issues with a calm and structured approach.
• Stakeholder Coordination: Work effectively with internal sales teams and client C-level executives to ensure alignment on technical requirements.
• Process Ownership: Maintain a strong sense of accountability in enforcing technical standards.
• Client Advocacy: Actively seek ways to solve client problems proactively and improve their technical environment.

Work conditions:

• International Collaboration: Work alongside A-players and seasoned professionals in the cloud industry.
• Market Exposure: Expand your expertise by engaging with international markets across the EMEA.
• Vibrant Team Environment: Be part of an innovative, dynamic team that fosters both personal and professional growth.

Diya is a successful Ukrainian IT company providing full-service IT solutions for small and medium businesses across the world. Our company has a strong professional background in providing remote technical support services to companies across different industries helping them deliver excellent customer experience.

We are a friendly crowd of it-savvies. Working shoulder to shoulder in a virtual crew gives us the flexibility to provide better solutions and exceed our customers' expectations.

We are seeking a proactive, communicative, and highly motivated Customer Support Specialist to join our team. The role involves assisting tourists worldwide with transfer issues.

Job Responsibilities:

• Сommunication with clients via chats, e-mail, and calls
• Respond to customer queries promptly and accurately (24/7 service).
• Follow up with customers to ensure prompt issue resolution.

• Collect and analyse customer feedback to assess satisfaction.

   

Requirements:

• Proficiency in English.
• Experience in customer service will be considered a plus.
• Strong written and verbal communication skills.
• Excellent problem-solving abilities.
• Ability to multitask.
• Commitment to customer satisfaction.
• Effective time management.

• Willingness to learn.

   

What we offer:

• Comfortable work environment, remote work.
• The work schedule consists of 5 shifts per week, each lasting 8 hours, with 2 days off according to the schedule 
• Paid vacation and sick leave.
• Healthcare insurance and gym.
• Training and useful experience.
• Work in a young and friendly team.
• Career opportunities and professional growth.

Employment Type: Full-time, shift-based
Level: Middle

Reports to: COO

Role Mission

The mission of the VIP Manager is to retain and grow VIP players by delivering exceptional service, driving player loyalty, and increasing revenue through strategic relationship management and personalized engagement.

This role focuses on building long-term, high-trust relationships with high-value players while maximizing LTV, retention, and monetization.

Key Responsibilities

• Manage a portfolio of VIP and Pre-VIP players in accordance with internal service standards.
• Achieve KPI targets related to retention, engagement, LTV, and revenue growth.
• Monitor player activity and behavior (deposits, bets, win/loss, frequency) and proactively identify risks.
• Design and deliver personalized offers including bonuses, cashback, and exclusive events.
• Analyze financial performance and gaming activity of players.
• Maintain structured, professional communication via messengers, email, and live chat.
• Work closely with Marketing, Product, CRM, Payments, and Analytics teams to improve VIP processes and player experience.

Skills We Are Looking For

• Structured and professional communication
• High emotional resilience
• Strong attention to detail
• Ability to work with emotional and high-stakes high-roller players

Required Experience & Qualifications

• Minimum 1 year of experience in VIP Management within iGaming or Betting.
• English level B2–C1 (spoken and written).
• Strong understanding of player behavior, motivation, and risk indicators.
• Experience working with CRM systems and analytical/reporting tools.
• Proven ability to manage high-roller clients professionally.
• Experience in building personalized offers, loyalty mechanics, and retention strategies.
• Excellent communication skills and discipline in maintaining structured, consistent client interaction.

Key Competencies

• Empathy and emotional intelligence
• Sales and negotiation skills
• Ability to build and maintain long-term VIP relationships
• Strong influence on retention, reactivation, and deposit behavior

Languages

• English: Advanced (B2–C1 required)

Work Schedule

Shift-based system (final schedule will be confirmed):

• 2 working days / 1 day off with 2 consecutive shifts (16:00–24:00 or 00:00–08:00)
• 2 working days / 1 day off with 3 rotating shifts (00:00–08:00, 08:00–16:00, 16:00–24:00)
• 3 working days / 2 days off with 3 rotating shifts (00:00–08:00, 08:00–16:00, 16:00–24:00)

Probation Period

KPIs and bonus structure for the probation period are currently being finalized.

You will play a key role in maintaining and optimizing the operational IT infrastructure that supports our global sales and commercial operations. This includes ownership of core sales platforms (CRM, analytics, enablement tools), ensuring system uptime, data integrity, and ongoing tool improvements.

This is a great opportunity for a detail-oriented, tech-savvy professional who enjoys improving systems, solving operational challenges, and supporting high-performing commercial teams. 

Main Responsibilities:

• Support and maintain the health and availability of key sales and operational tools (e.g., CRM, reporting dashboards, automation platforms)
• Ensure stability and performance of the operational IT infrastructure related to sales and revenue operations
• Collaborate with internal stakeholders to gather requirements and configure tools accordingly
• Monitor system performance, data integrity, and proactively resolve technical issues
• Support onboarding and training of users across teams; provide ongoing tool support
• Evaluate and implement new tools and integrations to improve sales productivity
• Maintain documentation and provide internal support for tool-related processes
• Act as a liaison between Sales, IT, and Data teams on technical needs and tool optimization

Expected Results:

• High availability and stability of operational IT systems and tools
• Fast and reliable support for users across global teams
• Reduced system downtime and faster incident resolution
• Accurate, up-to-date data in all integrated tools and platforms
• Increased efficiency through workflow automation and tool optimization
• Faster reporting and better visibility into sales performance metrics
• Strong collaboration between sales, IT, and operations teams
• Scalable and secure infrastructure that supports company growth and expansion
  
   

Professional Qualifications: 

• 3+ years of experience in Operational Support / IT Infrastructure / Toolset Management (preferably in fintech, SaaS, or tech)
• Solid hands-on experience with CRM platforms (Salesforce, HubSpot, etc.) and BI tools (e.g., Looker, Tableau, Power BI)
• Familiarity with IT infrastructure as it relates to SaaS tools, system uptime, and integrations
• Understanding of sales processes and revenue operations KPIs
• Experience with automation tools is a plus
• Strong troubleshooting, organizational, and documentation skills
• Comfortable working cross-functionally in a fast-paced environment
• Intermediate English proficiency
• Adaptability to quickly adjust to changes

Cargofy is building the AI-native operating system for global freight. Cargofy deploys autonomous AI agents that automate procurement, dispatching, negotiations, operations, tracking, and workflows for carriers, shippers, and 3PLs across the US, Europe, and Asia. Our platform processes 100,000+ loads per day and hundreds of thousands of real-time events — replacing manual logistics with fully autonomous AI.

We need a Customer Success Manager to own the post-sale experience for our international English-speaking clients — ensuring they onboard fast, adopt AI agents fully, and expand their usage over time.

Why This Role Exists Now

Our international customer base is growing rapidly. These clients — carriers, shippers, and 3PLs across the US and Europe — need a dedicated, English-fluent partner who understands our platform deeply and can drive measurable business outcomes.

What Winning Looks Like

• 30-50+ accounts onboarded and actively retained with green health scores
• Time-to-value under 3 days — customers see results from day one
• AI agent adoption rate consistently above 80% across your book of business
• Expansion revenue opportunities identified and handed to Sales quarterly
• NPS above 50 across your accounts

What You Will Own

• Onboarding — platform setup, configuration, training sessions, and first-value delivery using Cargofy web platform and Odoo CRM for account tracking
• Ongoing success — regular check-ins, quarterly business reviews, health score monitoring, and proactive risk mitigation
• Product adoption — drive usage of AI agents (load matching, rate negotiation, automated dispatching) and new platform features
• Expansion — identify upsell and cross-sell opportunities, partner with Sales on renewals and plan upgrades
• Voice of customer — structured feedback loops to Product team, feature requests prioritization, bug escalation

Who You Are

• 2-5 years in Customer Success or Account Management in B2B SaaS
• Fluent English — hard requirement (all client communication is in English)
• Technical comfort: APIs, integrations, platform configuration
• Data-driven — comfortable with health scores, usage metrics, and retention analytics
• Logistics or supply chain experience is a significant plus

Why Cargofy

• Work with cutting-edge AI technology that customers genuinely love
• Clear career path: CSM → Senior CSM → Lead → Head of Customer Success
• Competitive compensation + performance bonuses
• Mission-driven team building the future of autonomous logistics

Junior Customer Support Representative (Entry-Level)

We are looking for a motivated and detail-oriented Junior Customer Support Representative to join our team. This is an excellent opportunity for final-year students or individuals at the beginning of their career path. Previous experience in customer support is a plus, but not required — we provide training and support to help you succeed.

In this role, you will assist English-speaking clients by responding to their inquiries, resolving issues, and ensuring a positive customer experience.

Responsibilities:

• Communicate with customers in a professional and timely manner, identifying their needs and providing helpful responses
• Assist in resolving product or service-related issues by following clear processes and using internal tools
• Work with client data to provide accurate answers and helpful suggestions
• Handle client concerns with empathy and professionalism
• Collaborate with teammates to achieve common goals and ensure smooth service delivery
• Maintain high quality and accuracy in handling customer requests and updates

Nice to have:

• Any previous experience in customer service or support roles
• Interest in fintech products or services

Requirements:

• B2 level proficiency in written and spoken English
• Basic computer literacy and ability to learn digital tools quickly
• Strong communication and problem-solving skills
• Attention to detail and good time management
• Reliable internet connection suitable for remote work

We offer:

• Compensation for private entrepreneur tax expenses in Ukraine
• Support with setting up and maintaining private entrepreneur status
• 10 paid sick leave days per year
• 160 paid vacation hours per year
• Medical insurance after the probation period
• Reimbursement for professional courses and language learning
• Compensation for gym membership or sports equipment

Join JustMarkets — a Global CFD Broker — as a Customer Support Specialist, while working closely with our clients to ensure they receive the right products and will have an opportunity to deep dive in the world of investment.

If you want a fast-growing industry, flexible work, and a role where you actually learn — this is it.
Good English, clear communication, and curiosity matter most.

Work from anywhere. Grow with a supportive team. Stay close to investment trends (even if you’re new to them).

What you’ll do

• Support English-speaking customers via chats, emails and callbacks 
• Explain things in a clear and friendly way
• Solve issues using well-documented processes (and team support)
• Keep customer info updated and accurate
• Suggest improvements when you see ways to make things smoother

You’ll be a good fit if

• You have at least some experience in customer-facing roles (support, retail, hospitality, volunteering, tutoring — anything involving communication)
• Your English is around B2 or higher
• You value empathy, patience, and clear communication
• You learn quickly and like understanding how things work
• You’re reliable, organized, and attentive to detail

Nice to have

• Interest in fintech or digital products
• Experience with CRM or ticketing tools

What we offer

• A friendly and supportive team culture
• Structured onboarding and mentoring
• Real growth opportunities
• Medical insurance after probation
• Compensation for courses and language learning
• Gym membership or sports equipment reimbursement
• Paid 10 sick leave shifts and 160 paid vacation hours per year
• Full support with private entrepreneur setup and tax compensation
   

Job Responsibilities

• Processing deposits, withdrawals and refunds based on the established policies and procedures
• Ensuring compliance with the company’s anti-money laundering procedures
• Assisting internally all departments with any issues to client funds
• Performing other ad hoc tasks as requested
• Record keeping of executed transactions
• Identify potentially unusual, suspicious, or fraudulent transactions and refer these to the Compliance department
• Reconciliation between bank accounts and PSP to CRM
• Issue, review and follow up on various financial reports as per applied procedures (daily, weekly, monthly)

Job Requirements            

• Demonstrated work experience in a similar role
• Advanced Excel skills (dynamic tables, pivot tables and macros)
• Excellent verbal and written communication skills in English
• Efficient and strong detail oriented
• Computer and numerically literate
• Knowledge regarding how CRM works and how is linked with client transactions will be considered as an advantage
• Exceptional time-management and organizational skills
• Ability to work both independently and as a part of a team

What we offer:

Payment will be on crypto currency wallet.

Shifts - Monday - Friday: 
7am - 4pm
9am - 6pm
3pm - 12am

Vacation - unpaid

Location: Ukraine

Equipment: Yes

As a Carrier Support Specialist, you will join a dynamic international team and become a trusted advisor to our customers. In this role, you will support business owners in the United States, gain experience in the telecom industry, and develop your career in IT.

You will play a key role in maintaining high service quality by identifying and resolving technical issues, communicating with customers, and sharing product feedback with relevant stakeholders to improve the overall customer experience.

Our Requirements

• Fluent/Advanced English (MUST)
• Ability to work night shifts (Kyiv time). Possible schedules: 15:00 – 00:00, 16:00 – 01:00, 17:00 – 02:00, 19:00 – 04:00, 21:00 – 06:00, 23:00 – 08:00 -> You must be able to work across all shifts on a monthly rotation.
• Analytical thinker with a technical mindset and strong problem-solving abilities
• Customer-oriented approach with a strong understanding of customer needs
• Confident PC user with solid knowledge of Microsoft Windows
• Technical background or strong interest in software and hardware technologies
• Strong organizational, training, and time-management skills
• Excellent communication and active listening skills
• Understanding of conflict resolution and ability to handle challenging situations professionally
• Empathy, positive attitude, and strong self-control
• Experience working with Jira, including creating clear and structured technical tasks
• Willingness to contribute to and maintain the Confluence Knowledge Base

Nice to Have

• Business Analysis (BA) skills
• Experience with SQL

Key Responsibilities

• Support existing carriers by identifying, analyzing, and troubleshooting technical issues, and providing effective solutions with a strong technical understanding of the problem
• Respond to support inquiries via chat and email in a timely and professional manner
• Document all service requests, investigations, and resolutions clearly and accurately
• Create and maintain clear tasks in Jira with detailed technical descriptions
• Contribute to the Confluence Knowledge Base by documenting processes and solutions in a simple and understandable way
• Collaborate with internal teams to escalate and resolve complex issues
• Share product feedback and insights with relevant stakeholders to help improve product quality and customer experience

Our requirements: 

• Fluent/Advanced English (MUST!) 

• Ability to work night shifts (6 possible schedules: 15:00 – 00.00; 16:00 – 01.00; 17:00 – 02.00; 18:00 – 03.00; 19:00 – 04.00; 21:00 – 06.00 Kyiv time) 

• Confident PC user with solid knowledge of Microsoft Windows 

• Technical background or strong interest in exploring software and hardware products 

• Strong organizational, training, and time-management skills 

• Excellent communication and active listening abilities 

• Understanding of conflict resolution 

• Empathy, positive attitude and self-control 

Nice to Have: 

• Previous experience in customer or technical support 

• IT education or relevant technical background 

• Familiarity with ticketing systems (Zendesk, Zoho, ServiceNow), CRM platforms, and Jira

Summary: 

As a Customer Support Specialist, you will have an opportunity to join a very dynamic international team and become a trusted advisor to our clients, with the opportunity to join a dynamic international team and become a trusted advisor to our clients, contributing to the overall quality of our product by sharing feedback with an opportunity to contribute to the overall quality of our product by sharing feedback with the relevant stakeholders.  

You will interact with US business owners, learn about the telecom industry and embark on an IT career path within the organization.  

Key Responsibilities: 

• Support existing and prospective customers by providing timely and accurate information about B2BSoft products 

• Identify, analyze, and troubleshoot technical issues and provide effective solutions 

• Respond to support queries via phone, chat, and email 

• Assist customers with software and hardware configurations, billing, and merchant services–related requests 

• Maintain clear and detailed documentation of all service inquiries. 

About US:

Headquartered in New York City, USA, B2B Soft is an established leader in the development, implementation, and support of retail management systems (RMS) designed for the wireless retail industry. With over 20 years in business, we have built a best-in-class point of sale (POS) solution recognized by major telecom operators and serving customers across North America. 

As a true product organization, we work seamlessly with clients to ensure that the evolution of the platform is always in sync with their business needs, with a solid infrastructure behind it.  

A client’s success is our priority. Innovation is our tool. We care about customers by going above and beyond in intellect and effort. We are honest and curious. And we are agile, applying our knowledge and skills to best serve our clients and partners. Here, you will work with advanced products, be part of an open and transparent culture, learn both IT and business and advance quickly. 

Compensation/Benefits: 

Our culture is a collaborative, hands-on community where all voices are welcome at the table and existing associates’ welcome new employees with open arms. We are in an exciting phase of accelerated growth, and we welcome motivated individuals keen to hit the ground running. We also offer career and proficiency development plans and free English courses with native speakers. 

We're looking for Technical Support Agents to join our 24/7 support team in Kyiv. You'll work alongside a Support Shift Lead, handling inbound customer queries, coordinating with production partners to ensure smooth live event delivery, and serving as the front line for our platform.

This is an excellent opportunity for someone early in their career who is technically curious, a strong communicator, and energised by the fast-paced nature of live events. You'll learn a lot, work on real problems in real time, and play a direct role in keeping live sports on air for viewers around the world.

Responsibilities

• Respond to inbound customer queries via our ticketing system, providing timely and helpful support
• Coordinate with production partners to ensure live events are delivered smoothly and issues are resolved quickly
• Monitor live event delivery and flag issues proactively before they escalate
• Troubleshoot technical issues related to streaming, integrations, and platform access
• Document incidents, resolutions, and useful information for the team knowledge base
• Escalate complex issues to the Support Shift Lead or engineering teams as appropriate
• Participate in shift handovers, ensuring open items are clearly communicated to the incoming team
• Provide feedback on recurring issues, customer pain points, and potential improvements

Requirements

• Strong written and verbal communication skills in English
• Comfortable learning technical concepts - you don't need to be an engineer, but you should be curious and quick to pick things up
• Organised and detail-oriented, able to manage multiple queries and priorities at once
• Calm under pressure and able to think clearly during live events
• Reliable and punctual: shift-based work requires consistency
• Comfortable working rotating shifts as part of a 24/7 operation, including nights and weekends
• Team player who communicates openly and supports colleagues

Nice to Have

• Previous experience in customer support, technical support, or a help desk environment
• Interest in or familiarity with live streaming, video, or sports broadcasting
• Exposure to ticketing systems, CRMs, or support tooling
• Basic understanding of APIs, web technologies, or streaming protocols

What You'll Learn

• How live streaming platforms work at scale
• Technical troubleshooting across video delivery, APIs, and integrations
• Incident management and escalation in a live operations environment
• How to work effectively in a fast-paced, globally distributed team

About DSC Video

DSC Video is a platform-as-a-service partner delivering live streamed sports events from around the world to customers and their end consumers. Our technical support team operates around the clock to ensure seamless delivery of live content across global time zones.

Key Responsibilities: 

Data Management and Reporting: 

• Ensure data integrity within HubSpot, identifying and rectifying any inconsistencies or inaccuracies. 
• Generate regular reports on marketing performance, sales and marketing campaign effectiveness, and lead quality. 
• Provide actionable insights and recommendations based on data analysis to drive marketing strategy. 
• Obsession with reporting and curiosity about results and ways to leverage metrics and insights to inform future strategies  
• Web analytics knowledge and tracking for various reporting needs (Google Analytics, Tag Manager, UTM’s for campaign tracking) 

HubSpot Management: 

• Configure and maintain HubSpot for seamless lead generation, tracking, and analytics. 
• Create and manage workflows, lists, and segmentation to automate marketing processes and increase efficiency. 
• Collaborate with the sales & marketing teams to ensure accurate data capture and lead management within HubSpot. 
• Regularly monitor and analyze key performance metrics to identify opportunities for improvement. 

Campaign management: 

• Track campaign performance, lead progression, and revenue attribution to optimize campaign effectiveness. 
• Ability to think and present strategically, understanding how analytics and insights data can optimize marketing and sales’ activities and strategy  
• Collaborate with the sales and marketing teams to align campaigns with overall marketing strategies. 

Marketing Automation: 

• Implement and maintain marketing automation processes, including email marketing, lead nurturing, and lead scoring. 
• Utilize HubSpot's automation features to personalize communication and improve lead engagement. 

Team Collaboration: 

• Collaborate with cross-functional teams, including sales, marketing and data teams, to align goals and execute marketing initiatives. 
• Train and mentor team members on HubSpot and marketing automation best practices. 
• Foster a culture of continuous learning and growth within the marketing team. 

Required Qualifications: 

• Proven experience (2+ years) as a Marketing Operations Manager or similar role. 
• 2+ years experience with HubSpot, including certifications (HubSpot Certified is a plus). 
• Experience with Hubspot for tracking marketing and sales activities throughout the marketing and sales funnel (leads, opportunities, campaigns, lead scoring, attribution, building dashboards, executive reporting, etc.). 
• A true builder mentality with a ‘roll up the sleeves’ mentality and hands-on approach.  
• Data extraction, transformation, and analysis skills (Excel, SQL experience and Data Manipulation and Visualization). 
• Demonstrated success in planning and executing marketing campaigns 
• Strong analytical skills with the ability to interpret data and make data-driven decisions. 
• Proficiency in marketing automation tools and practices. 
• Excellent project management and organizational skills. 
• Strong communication and leadership abilities. 
• Readiness to work from 15:00 till 23:00 in order to have an optimal overlap of work hours with USA based teams.

We offer

• Comfortable working place;
• Medical insurance after the trial period ending;
• Team-building activities;
• 24 paid vacation days per year;
• 5 paid sick leave days per year.

We are inviting a Payment Officer to join our Customer Success team to help them with processing requests, and transactions, managing communication, and improving internal processes!
 

Your task:

• Work 12-hour shifts (day and night), with a schedule that you choose yourself;
• Processing requests in Slack from agents, VIP managers, and other teams quickly and masterfully;
• Anti-fraud chat and bank transfers monitoring (decode), processing of each request;
• Strict adherence to regulations;
• Reporting bugs and problems with payment systems;
• Communication with departments to resolve problems;
• Sending emails when withdrawal is delayed, checking balances on payment systems;
• Communication with payment providers, resolving transaction nuances;
• Help in solving problems that users may encounter.
   

Our criteria:

• 1+ years of working experience in this field;
• Understanding the role of customer success manager on a project;
• Analytical skill set;
• Knowledge of fraud cases, i-gaming regulations, gamers’ behavior;
• English level (B1-B2);
• Knowledge and understanding of the i-gaming sphere and payment systems.
   

Our offer:

• Flexible work setup - work remotely or from the office, we focus on results, not location;
• Support for a comfortable work environment - we compensate coworking expenses and EcoFlow power stationsto help our team stay productive during power outages in Ukraine;
• Unlimited vacation and sick leave, because we trust our people to manage their time responsibly;
• Relocation support for team members who want to move;
• Regular performance-based bonuses that reward individual and team impact;
• Learning support - we cover 50% of professional courses and development programs;
• Language & wellbeing support - we cover 50% of English classes and psychological consultations;
• Career growth opportunities - we prioritize internal promotions and development;
• Team culture that actually feels like one - regular gifts, company merch, and team events throughout the year;
• Real impact - we are small enough for every voice to be heard and big enough to turn great ideas into action quickly.

Responsibilities

• Post-moderation of the most sensitive, high-risk content
• Protecting Tango users and employees from exposure to sensitive content
• Involvement in investigations for illegal and fraudulent activity within Tango user base
• Taking part in projects aimed at improving automated moderation

Requirements

• Analytical mindset and experience working with data
• Prior experience in highly sensitive content moderation and/or visual/text recognition models
• Quick wit, fast delivery, high commitment
• Knowledge in regular expressions and SQL will be a big plus
• Excellent command of the English language. Any of Turkish, Russian, Arabic, Spanish, Hindi will be a plus.
• Prior experience in project management will be a plus

What we offer:

• International company with several offices in different locations : Tel-Aviv, Kyiv, Warsaw, Limassol.
• Granting an Option;
• A professional environment with great people to work with;
• Competitive salary, performance review;
• Flexible working hours, no one here tracks your work time because our culture is built on trust and cooperation;
• Social and welfare packages;
• 20 working days paid vacation and 100% sick leaves coverage;
• Opportunities to make a difference, to develop and grow;
• Regular corporate celebrations, team buildings and fun activities;
• Comfortable office close to the metro station. Our Kyiv office is open 24/7 with all safety and health measures in place.

We are the creators of a new fintech era!
Our mission is to change this world by making blockchain accessible to everyone in everyday life. WhiteBIT is a global team of over 1,200 professionals united by one mission — to shape the new world order in the Web3 era. Each of our employees is fully engaged in this transformative journey.
We work on our blockchain platform, providing maximum transparency and security for more than 8 million users worldwide. Our breakthrough solutions, incredible speed of adaptation to market challenges, and technological superiority are the strengths that take us beyond ordinary companies. Our official partners include the National Football Team of Ukraine, FC Barcelona, Lifecell, FACEIT, and VISA.


The future of Web3 starts with you: join us as a Compliance Support Specialist!

Requirements:

Education:
— Bachelor’s degree

Experience:
— Up to 1 year of experience in a similar position;
— Experience interacting with NDA;
— Experience working collaboratively with other departments.

Key skills:
— Proficiency with Google Docs, Jira, Confluence, Youtrack, Slack;
— Skills in working with Extensible Markup Language format files (.xml, .xsd, .json, etc.);
— Strong analytical and problem-solving skills to identify, assess, and manage reputational risks;
— Attention to detail, meticulousness, non-standard approach to problem-solving;
— Skill in process management and creating the flow of work with representatives from other departments;
— Speed of work and analysis of input data;
— Communicability, ability to establish contact with the team, and find a solution in conflict situations.

— English — (Upper-Intermediate (B2))

— Ukrainian — (Native)

Responsibilities:

Main goals:
— Handling enquiries from (NDA1). Enquiry, reviewing, adding, compiling responses and forwarding relevant information to other departments;
— Handling enquiries from (NDA2). Enquiry, reviewing, adding, compiling responses and forwarding relevant information to other departments;
— Searching and analysing transactions in various explorers and internal systems;
— Communicating with partners, assisting in AML-related situations;
— Writing competent and logically structured letters in English, Ukrainian and Russian
— Collaboration with NDA: work with NDA during investigations related to AML situations, and provide necessary documentation and support to facilitate legal processes.

Profession work and duties:
— Analyse unusual transactions and activities;
— Investigate any internal breaches of AML policies;
— Work closely with other departments, such as legal, financial, support, and commercial to ensure a cohesive AML strategy;
— Coordinate with NDA during investigations;
— Hold communication with the partnering services regarding AML issues.

Work conditions:

Immerse yourself in Crypto & Web3:
— Master cutting-edge technologies and become an expert in the most innovative industry.
Work with the Fintech of the Future:
— Develop your skills in digital finance and shape the global market.
Take Your Professionalism to the Next Level:
— Gain unique experience and be part of global transformations.
Drive Innovations:
— Influence the industry and contribute to groundbreaking solutions.
Join a Strong Team:
— Collaborate with top experts worldwide and grow alongside the best.
Work-Life Balance & Well-being:
— Modern equipment.
— Comfortable working conditions, and an inspiring environment to help you thrive.
— 22 business days of paid leave.
— Health insurgence.
— Additional days off for national holidays.

With us, you’ll dive into the world of unique blockchain technologies, reshape the crypto landscape, and become an innovator in your field. If you’re ready to take on challenges and join our dynamic team, apply now and start a new chapter in your career!
Let’s Build the Future Together!