Jobs

The Beta Team is responsible for leading and developing a diverse and knowledgeable beta community to test and provide quality feedback on products, features, and back-end functionality. The beta community includes thousands of strong and passionate volunteers from all over the world and we are working with them on a daily basis to improve our products.

Requirements:

● Upper-Intermediate/Advanced level of English

● 1+ year in L2 Technical Support or 1+ year in manual QA

● Familiarity with bug tracking systems and test management tools

● Task oriented — able to deliver quickly on tight schedules and deadlines, and must be able to adapt to frequent changes in requirements

As a plus:

● Experience in software QA methodologies and practices with emphasis on the Mobile world (Android and iOS)

● Experience utilizing log files to debug and analyze issues

● Experience in operating test tools and conducting analysis of test data

● Good understanding of Client-Server architecture

We offer:

● Great international team of professionals (Kyiv/Warsaw, Tel Aviv, New York);

● Compensation package (20 paid vacation days, paid sick leaves);

● Work with cutting edge technologies;

● Medical Insurance;

● English courses with a native speaker, paid tech training and other activities for professional growth;

● Hybrid work mode (∼3 days in the office);

● International business trips;

● Comfortable office (Warsaw)

Responsibilities:

● Monitoring and debugging Beta community bug reports, suggestions and forum posts

● Releasing Beta-staged versions to the community

● Identifying important and critical issues to track and report about to internal teams

Let me know please if the position is suitable and interesting for you.

The Level 1 SOC Analyst is an operational role, focusing on quantifying real time security alerts and assisting with security incident investigations across client infrastructures. The Level 1 SOC Analyst will be responsible for monitoring system health and data feeds, gathering key data, and resolving cases within their scope of abilities. Level 1 SOC Analysts are the front-line defenses, working closely with Level 2 and Level 3 Security Engineers, escalating cases as necessary for Incident Response.

Job Schedule: 24x7 Shift Environment

Duties and Responsibilities:

- Follow standard operating procedure for intake of real time security events and alarms

- Monitor customer infrastructure SIEM to identify security incidents

- Gathering key data and processing alarm conditions

- Respond on security incidents and events

- Close cases based on defined criteria

- Report creation and delivery

Requirements:

- Strong understanding of network and systems security, security testing, and software security

- Experience with Windows & *nix platforms

- Familiar with scripting languages (Bash, Python, Ruby, Perl, PowerShell)

- Strong analytical and observational skills

- Willingness to follow SOC processes and procedures, while maintaining - mental flexibility to “think outside the box”

- Strong communication skills

- Team player, able to function independently and as part of a team

- Ability to prioritize tasks

- Endless will to learn something new

- English level enough for speaking

Benefits:

- Competitive salary and benefits

- Certifications for Information Security from globally recognized organizations

- Rapidly growing company with great opportunities for career progression and personal growth

- Endless opportunities to learn something new

ARRISE sets the benchmark for service delivery and excellence in the iGaming industry. Playing a key role in the success of its clients, which include Pragmatic Play, a brand relied upon by the world’s biggest online casinos for its cutting-edge products, ARRISE helps to deliver exceptional gaming experiences to millions of players worldwide. Our global team of over 6,000 talented and driven professionals are shaping the future of iGaming. Headquartered in Gibraltar, we have offices spanning Canada, India, the Isle of Man, Latvia, Malta, Romania, Serbia, Bulgaria, and the UAE, and more exciting destinations on the horizon. At ARRISE, we take pride in creating growth opportunities at all levels, constantly investing in our people while welcoming new colleagues and forging strategic partnerships that open new opportunities for success. To achieve this, we bet on ourselves. We know that success is a collective effort, and our team is driven by ambition, collaboration, and a shared commitment to grow and succeed—while embracing every step of the journey. Be part of the future of iGaming with 6,000 ARRISERS! See a job that excites you?  

Apply now, and our friendly recruitment team will connect with you soon. Your journey starts here! 

Professional skills: 

• Understanding of Web Technologies. 
• Experience in work with web applications, CMS. 
• Experience in basic Linux. 
• Manage and monitor systems to drive troubleshooting. 
• Good knowledge of HTTP and API. 
• Understanding of TCP/IP network stack. 
• Good communication skills. 
• Be able to work in shifts. 

General skills: 

• Intermediate English (reading/writing). 
• Experience in support. 
• Experience in administrating (troubleshooting, logs parsing, scripting etc.) will be plus. 
• Quick understanding and learning abilities. 
• Ability to work on several tasks in parallel. 

Responsibilities: 

• Sort, prioritize, track and route issues/tickets. 
• Must be able to report incidents, created by user or alarms with monitoring tools. 
• Be well versed in handling, escalating and resolving incidents within the L1 level. 

Company offers: 

• Long-term employment. 
• Flexible timetable. 
• Comfortable working conditions. 
• Paid vacation and sick leaves. 
• English lessons, gym. 
• Competitive salary level. 

PayAdmit is looking for a Fintech Support Manager to join our team!

Essential professional and personal skills:

- Working experience at the same position in Fintech 1+ years;

- Processing of incoming requests in the mode of chats and mail (b2c/b2b);

- Monitoring the work of key clients and internal services;

- Strong knowledge of fiat/crypto transaction flow

- Experience in JIRA and Confluence service would be a plus;

- High responsibility and ability to accomplish tasks, result-oriented, multitasking, energetic;

- English at least Intermediate.

Responsibilities:

- Handling B2C/B2B requests from partners/clients.

- Solving issues with customers’ exchanges.

- Reserve rebalancing.

- Transactional monitoring in the back office.

- Rate adjustment under the control of financial manager/team lead.

- Working with negative reviews on exchange monitoring websites.

Working conditions:

- Work schedule 00:00 - 11:00 night shift, 2/2;

- Remote work;

- We provide all the necessary tools for your successful and comfortable work;

- Learning English at the expense of the company;

- Regular team building at the expense of the company;

- Ability to switch between projects and try yourself in different roles.

We are changing the world of television and entertainment by creating an innovative way to experience national and popular content anywhere and anytime. Our employees are our pride and our most valuable asset. If you want to work in a supportive environment surrounded by other professionals and good-natured people with a positive attitude then we are the right place for you! We invite you to join our growing company and to contribute to the evolution of entertainment.

COMPANY CULTURE

Perfection is our lifestyle

Integrity is in our DNA

We are ambitious and dedicated to achieving goals

We're looking for smart, ambitious, forward-thinking problem solvers with the same set of values to join our world-class team and help us make our company and its products even better.

Job Description

Customer Service Representative is responsible for delivering the highest level of customer care in the company and building strong lasting relationships with our customers. This work can be performed remotely with a laptop and a good internet connection.

Daily activities include:

Help customers on the phone, by email, and via chat. Some questions require research and technical knowledge of computers, networks, routers, and TVs

Process orders and payments in the CRM system

Comply with company's rules

Troubleshoot basic technical issues with Set-Top-Boxes and networks

Work as a team player and partner with fellow colleagues, foster open and constructive communication, to ensure a consistently exceptional experience and contribute to a positive working environment

Qualifications

Customer Service Representative must have natural diplomatic skills, tact, and patience to deal with all kinds of situations or customers. The good news is that we have many happy customers!

Required skills and experience:

Must be fluent in Polish, Russian and English

Be natural caretaker

Be practical, compassionate, caring, and motivated to help others

Great communication, listening skills, and positive attitude

Knowledge of the computers, networks, and CRM software

A University degree is recommended but is not necessary

It's a big plus if you read Delivering Happiness by Zappos CEO Tony Hsieh

Additional information

Benefits that are awaiting you if you join us:

Work from absolutely ANYWHERE in the world with an internet connection

Flexible compensation with base and performance bonuses

Opportunities to develop professionally

Schedule from 9:00 and 12:00 New York Time

A friendly, professional, highly motivated, and productive team that wants to develop professionally

Creative Environment where You will never be bored!

Does this sound interesting to you? Do you consider yourself a great fit for this position and like to meet us? You are almost there! Join us!

We are in search of a Support Specialist who prioritises customer satisfaction to become a valuable addition to our team. The Support Specialist will provide assistance to external users for multiple company products and conduct testing of applications and features. The ideal candidate should possess extensive technical support expertise or IT support background and be proficient in both spoken and written English, as well as possess native level knowledge of Portuguese (required).
 

Responsibilities and Duties:

● Delivering technical support to end users.

● Diagnosing and resolving common issues.

● Demonstrating understanding of the solutions' architecture.

● Conducting real-life simulations to ensure smooth operations.

● Testing and evaluating new features.

● Employing creative problem-solving techniques.

● Escalating unresolved issues to the relevant internal and external teams.

● Creating support articles and documentation.

Requirements:

● Extensive experience in resolving technical issues and conducting diagnostic assessments.

● Understanding of operating systems, networks, and web browsers.

● Excellent written and verbal communication skills in in Portuguese and English.

● Motivated to improve technical skills continuously.

● Ability to learn quickly and grasp technical concepts rapidly.

Advantage:

Prior experience in Customer Support.

Personal Attributes:

● Kind and patient attitude.

● Desire to achieve effective and high-quality results.

● Ability to work effectively in a collaborative environment.

● Ability to be flexible and adapt quickly to changing business needs.

Our company is looking for a Сustomer Support Specialist

About the Company: Well-established company in the gambling/betting niche, proud of our 5 leading brands, two of which have a long history in the industry, one successfully operating for 12 years and the other for 5 years.

Team is our greatest asset—comprising talented, passionate professionals who bring together years of expertise across different sectors. We foster a culture of collaboration and creativity, where every member plays a crucial role in driving the company's success.

As a forward-thinking company built on the knowledge and experience of industry experts, we are committed to continued growth and shaping the future of gambling. Join us in this exciting journey!

Responsibilities:

     Shifts 2/2, 12 hours, day and nights

• Processing incoming user requests (chat rooms, letters, instant messengers);
• Work with payments;
• Develop and maintain strong relationships with our customers;
• Effectively solve customers’ inquiries, providing relevant information;
• Carrying out KYC.

Requirements:

• Experience with CRM (LiveChat, HelpDesk etc.);
• Experience as a Customer Support agent (preferably in gambling) for at least 1 year;
• Good knowledge of English (sufficient for correspondence);
• Customer-oriented thinking;
• Stress resistance.

Our Benefits:

• Working with gambling industry experts;
• Competitive salary in $, package of benefits;
• The work is completely remote;
• Opportunity to work in an international and multinational environment;
• Professional training and development;
• Opportunity to work in a team of professionals;
• Annual leave 21 days;
• Paid sick leave.

Job Responsibilities

• Processing deposits, withdrawals and refunds based on the established policies and procedures
• Ensuring compliance with the company’s anti-money laundering procedures
• Assisting internally all departments with any issues to client funds
• Performing other ad hoc tasks as requested
• Record keeping of executed transactions
• Identify potentially unusual, suspicious, or fraudulent transactions and refer these to the Compliance department
• Reconciliation between bank accounts and PSP to CRM
• Issue, review and follow up on various financial reports as per applied procedures (daily, weekly, monthly)

Job Requirements            

• Demonstrated work experience in a similar role
• Advanced Excel skills (dynamic tables, pivot tables and macros)
• Excellent verbal and written communication skills in English
• Efficient and strong detail oriented
• Computer and numerically literate
• Knowledge regarding how CRM works and how is linked with client transactions will be considered as an advantage
• Exceptional time-management and organizational skills
• Ability to work both independently and as a part of a team

What we offer:

Payment will be on crypto currency wallet.

Shifts - Monday - Friday: 
7am - 4pm
9am - 6pm
3pm - 12am

Vacation - unpaid

Location: Ukraine

Equipment: Yes

We are a consulting company operating in the finance and cryptocurrency sector. We have an open remote position for a Customer Support Managers: German and English languages. 

Job Details:
 

Location: The candidate must be located in Ukraine, as the company provides work equipment (laptop and headset).

Employment Type: Unofficial employment (Temporary) 
Working Hours: Monday to Friday, 9 hours per day.
(Including a lunch break and two 15-minute breaks)

Responsibilities: Provide oral and written consultations to clients regarding any questions related to the company's operations. There are no outbound calls or sales involved; the line is exclusively for incoming calls.

Salary: paid to a cryptocurrency wallet. If you have not used this method before, we will guide you through the process.
For more details, we can discuss via phone call or online interview.

Description:

Harmonic is a leading provider of innovative broadband solutions that deliver video, voice, and data to communications providers around the world. GL team participates in the development, QA, and support of several generations of such solutions.

Requirements:

• Education: Bachelor/Master in Computer Science, Electronic Engineering, Telecommunications or equivalent;
• Expertise in IP network switching and routing protocols, TCP/IP stack is highly desirable;
• Hands-on experience with Linux;
• English level – upper-intermediate;
• Superior problem-solving, analytical and communication skills;
• A strong understanding of IP protocols and telecommunication/cable operator networks;
• Experience in a technical support organization in a broadcast, communication, satellite, cable, telco or a similar domain;
• Experience with bash/python scripting;
• Experience with Salesforce, Jira, Confluence;
• Ability to work on flexible hours.
   

Responsibilities:

• Responsible for integration and support in assigned product areas to Harmonic’s regional customer support engineers and, when necessary, customers who are diagnosing, troubleshooting, repairing and debugging complex system problems involving Harmonic and associated equipment;
• Report and track design, reliability and maintenance problems or bugs to R&D engineering groups;
• Assist, and implement both hardware and software upgrades to the existing Harmonic customer base.

Hello! We are Proxy-Seller, a European web data collection product company specialising in providing proxy servers. We are looking for a Customer Support Manager to join our team, who will grow and develop with us

What do we offer?

• Timely competitive salary according to your skills;
• Paid vacation/sick leave;
• Work in a friendly and young team with open-minded superiors;
• Various online events aimed at team building;
• Remote work format;
• Great opportunity for professional and career growth;
• Flexible work schedule that can be adapted to your needs (night shifts will be available);
• The ability to develop your skills and gain new knowledge with the company support (English language courses, etc.).

We expect that you:

• Ready to learn new information;
• 6+ month of experience in Customer Support field;
• Able to deal with the stressful situations;
• Quickly typing and know the PC at the level of a confident user;
• Have a B2 English level;
• You have a high level of communication skills;
• You know how to work with a large amount of information.

An advantage will be:

• Experience in a similar field;
• A powerful PC to ensure efficient work.

It will be great if your PC meets the following requirements:

1. PC/Laptop withuninterrupted power supply from 6 — 8 hours + uninterrupted internet supply;
2. RAM from 16 GB or more;
3. Windows 10 or 11 operating system;
4. A headset for communication with the team.

Your responsibilities will include:

• Advising clients on sales/technical issues via online chat and other messengers;
• Interacting with other departments of the company to resolve customer issues.

If you want to work for an international company and have a desire to achieve good results, join the Proxy-Seller team! 😊 We will, of course, teach you all the work duties!

Join ModsquadGroup as a Moderation Specialist! 

Are you detail-oriented, tech-savvy, and passionate about maintaining a safe and positive online environment? ModsquadGroup is looking for a Moderation Specialist to review and monitor content, ensuring it adheres to community guidelines.
If you're looking for a dynamic role where you can make a real impact, this opportunity is for you! 

What You’ll Do:
 

• Review photo and video content to ensure compliance with platform policies and guidelines 
• Identify and remove inappropriate, harmful, or rule-breaking content (which may include graphic, explicit, violent, or political material) 
• Maintain a high level of accuracy and consistency while moderating content 
• Stay updated on evolving policies through ongoing training and refresher sessions 
• Provide feedback and suggestions to improve moderation processes and efficiency 

What We’re Looking For:
 

• Tech-savvy – you learn new tools and applications quickly 
• Self-motivated & independent – you can manage tasks with little supervision 
• Detail-oriented – you can spot subtle issues that may violate policies 
• Resilient & adaptable – you handle challenging content and feedback professionally 
• Strong communication skills – you collaborate effectively with both internal teams and external users 
• Reliable high-speed internet & computer – you can work efficiently with multiple tabs and programs open
   

Nice to Have:
 

• Previous photo and/or video moderation experience 

• English proficiency at an Intermediate level or higher 

   

What We Offer:
 

• Flexible schedule – 8-hour shifts, including approximately 2 night shifts per week 
• Competitive salary 

• Growth opportunities within the company 

   

The Hiring Process:
 

• CV Review 
• Short Phone Screen (up to 10 min) 
• Interview with the Hiring Team 

• Job Offer! 

   

Ready to be part of a team that ensures a safe and enjoyable online experience for users worldwide? Apply now! 

Aweb is an internet marketing agency that has successfully promoted clients' sites since 2006 using search engine optimisation (SEO) and contextual advertising (PPC). We help clients see how effective Internet marketing can benefit and help their businesses grow.

We invite to our team a responsible, self-organised, empathetic, and compelling account manager to work with Aweb´s Key Clients.

Main Tasks:

- build long-term trust relations and promote the growth of loyalty of the agency’s key clients;

- analyse customer needs and work with them;

- solve development tasks project most optimally;

- coordinate the work of a team of technical specialists;

- control the project execution terms.

Necessary Hard- and Soft-skills:

- experience of successful B2B projects support at least one year;

- knowledge of English (spoken and written) at least Upper-Intermediate;

- mandatory expertise in communication, conducting complex negotiations with clients;

- the ability to quickly find answers to any questions;

- the ability to understand the client’s needs, the ability to correctly transform his wishes into tasks;

- notable analytical abilities;

- the ability to accurately and clearly formulate thoughts — orally and on paper;

- multitasking, ability to switch quickly.

It will be an advantage:

knowledge of the basics of Internet marketing.

We offer:

- a decent salary;

- official employment;

- the loyal attitude of management;

- office in Darnytska Square or remote work.

Our job offer provides:

- the opportunity to develop and realise your potential in interesting and top-class projects;

- an experienced mentor during the trial period;

- regular seminars from Google employees, as well as the opportunity to attend Google conferences in Ukraine and abroad;

- participation in internal seminars and exchange of useful information with related departments in an informal setting with pizza and sushi;

- corporate library and virtual repository of knowledge and experience;

- comfortable workplace (not open space), equipped with two monitors;

- flexible management, availability to discuss ideas and perspectives;

- efficient team and friendly atmosphere.

By joining our team, you can work with people motivated by success and involved in a common cause.

To receive an invitation for an interview, we will ask you to complete a test task, the link to which you will receive in response to your feedback.

See you at the interview!

Aweb is an internet marketing agency that has successfully promoted clients' sites since 2006 using search engine optimization (SEO) and contextual advertising (PPC). We help clients see how effective Internet marketing can benefit and help their businesses grow.

We invite a Client success manager with experience in digital marketing to join our team.

Main Tasks:

• communicate with clients, develop long-term and mutually beneficial relationships;
• help clients get the best results while working with our company, analyzing their needs based on profiles (business specifics, roles, goals and expectations) and research.
• coordinate the work of technical teams;
• control the project execution terms and project results.

Requirements:

• mandatory expertise in communication, conducting complex negotiations with clients;
• the ability to find answers to any questions quickly;
• the ability to understand the client's needs, the ability to transform his wishes into tasks correctly;
• notable analytical abilities;
• the ability to formulate thoughts accurately and clearly - orally and in writing;
• multitasking and the ability to switch over quickly.

It will be an advantage:

• knowledge of the basics of Internet marketing.

We offer:

• a decent salary;
• official employment;
• the loyal attitude of management;
• remote work.

Our job offer provides:

• an experienced mentor during the trial period;
• the opportunity to develop and realize your potential in interesting projects;
• regular seminars from Google employees, as well as the opportunity to attend Google conferences in Ukraine and abroad;
• participation in internal seminars and exchange of useful information with related departments in an informal setting;
• corporate library and virtual repository of knowledge and experience.
• flexible management, availability to discuss ideas and perspectives;
• efficient team and friendly atmosphere.

By joining our team, you can work with people motivated by success and involved in a common cause.

To get a job offer, you will have to

• Send a resume with salary expectations;
• Complete a test task;
• Meet with the HRD and Head of Account managers;
• Meet with the Head of Account managers, HRD and CEO;
• Accept our offer.

See you soon!

Are you ready to shape the future of hotel booking? Join us at Entravel, where innovation meets opportunity!
At Entravel, we’re on a mission to redefine the hotel booking landscape. We’re not just another company; we’re a crypto-native brand, leveraging the power of blockchain to transform how travellers experience the world. With a forward-thinking marketing strategy, we’re set to disrupt the industry by offering the world’s hotel rooms at the best prices.
 

We’re looking for a Customer Support Specialist to join our team and deliver exceptional service during following shifts:
Day: 8 AM — 5 PM
Evening: 4 PM — 1 AM
Night: 12 AM — 9 AM
If you’re passionate about helping others and thrive in a dynamic, fast-paced environment, we’d love to hear from you!

Responsibilities:

• Assist customers via inbound/outbound phone calls, chat, email, and social media, delivering solutions tailored to their needs.
• Respond to customer inquiries and messages in English (knowledge of additional languages is a bonus).
• Support teammates by fostering a collaborative environment through peer learning and constructive feedback.
• Own customer issues: identify their needs and deliver effective solutions promptly.
• Educate customers on using our platform efficiently and guide them through the booking process.
• Act as a customer advocate, retaining loyalty through proactive problem-solving and suggesting improvements.
• Collaborate on team goals by supporting, educating, and resolving issues efficiently.
• Share insights with management regarding team performance, morale, and customer trends.
• Identify the root causes of customer issues and resolve them in line with company policies.

• Ensure a consistently high level of customer service at all times.

   

Requirements:

• Excellent command of English (both written and verbal); additional languages are a plus.
• Outstanding communication skills, with the ability to explain complex concepts clearly.
• Prior experience with social media support is a bonus.
• Strong understanding of customer communication workflows.
• Problem-solving mindset with the ability to take ownership and resolve issues independently.
• Familiarity with complex systems, preferably within the travel, crypto, or financial services sectors.
• Exceptional organizational and time-management skills.
• Research-oriented, with a focus on internal issue resolution rather than escalation.

We offer:

• Competitive Salary: High standards of remuneration reflecting your contribution and skills.
• Vacation: Enjoy 22 days of vacation for full rejuvenation and life enjoyment.
• Sick Leave: Ensure your health with 15 days of sick leave per year.
• Special Leave Cases: Support for significant life events such as weddings, childbirth, or the loss of a close family member.
• Private Entrepreneur Support: Comprehensive support for individual entrepreneurs, ready to assist you with any issues related to individual entrepreneurship. Consultations and support for registration and tax accounting matters.