Jobs at Djinni

Your Role:
We are looking for an experienced Business Lead to oversee the organization and support of financial reconciliation processes and account management within a financial institution. The key focus is to build a robust system for monitoring consistency between transactions in the payment system, Core Banking System (CBS), and internal ledgers.
What You Will Be Doing:

• Set up and manage daily/monthly reconciliation between CBS, internal services, and processing platforms
• Identify, classify, and escalate discrepancies; initiate corrective actions
• Align account models for new products with technical and finance teams
• Design and validate accounting schemes (postings) for various operations
• Define account parameters — service modes, activity types, and restrictions
• Formulate requirements for reports (statements, trial balances, daily balance sheets, cash flow, etc.)
• Ensure data accuracy in reports; participate in internal/external audit preparations
• Maintain a reconciliation and accounting backlog
• Define requirements for integrations with processing, payment gateways, and banks
• Develop and implement Data Quality Assurance procedures
• Assess the impact of new products/features on existing account logic and accounting practices
• Participate in testing of postings, account flows, and reconciliation logic prior to launch

Who You Are:

• Highly structured, detail-oriented and thrive in establishing order in complex environments
• Take full ownership and proactively resolve issues without waiting for direction
• Comfortable working cross-functionally between finance and tech teams
• Stay calm under pressure and love finding patterns in financial data

Your Experience:

• 3+ years of experience in financial accounting, banking operations, or payment systems
• Strong understanding of accounting principles, posting schemes, revenue and liability recognition
• Experience working with CBS/ERP/financial data interfaces
• Ability to work with large volumes of financial data; proficient in Excel; knowledge of SQL is a plus
• Experience preparing financial or managerial reports

What we are offering

• Competitive salary is negotiable depending on the candidate’s level
• Share options
• We are still a start-up and more benefits are on the way

About Fintech Farm
We are a UK fintech creating successful neobanks in emerging markets in partnerships with local traditional banks. The mission is to make banking services accessible, simple and fun to use worldwide and the goal is to launch neobanks in 50+ markets, serving 100m+ customers.
Since our foundation in 2020, we’ve so far launched neobanks in Azerbaijan (2021), Vietnam (2023), Kyrgyzstan (2024) and India (2025), with 2m+ customers collectively and have more markets on the near horizon!
Why Fintech Farm is a great place to be
Customers. We always go above and beyond to provide an amazing customer experience. And who said that banking has to be boring? We make our apps not just easy but fun to use.
People. We have 250 employees now at Fintech Farm and we are all business partners in our company. Each of us thinks big, acts as if we own the place and never takes “no” for an answer. We work with strong individuals whom we empower and trust rather than micromanage. Common sense rather than formal policies prevails in all that we do. We always stay curious and open-minded. We embrace the ‘we over me’ culture.

About the project

We're working on an enterprise-scale Cyber Recovery Environment in AWS — built to protect critical workloads from ransomware and destructive attacks. Think highly isolated cloud architecture, immutable storage, fail-closed security, and automated access controls. Everything is scoped to NIST 800-53 Moderate, with a full audit-ready evidence package ready at go-live.

The role

You'll be the person who owns security controls — from design to validation to ongoing review — with everything implemented as code. It's a part-time engagement (~20 hrs/week) with a predictable twice-weekly review cadence covering infrastructure, IAM, encryption, and serverless automation. You'll work closely with GRC, SOC, and Cloud/DevOps teams, so communication matters as much as technical depth here.

What you'll be doing

• Designing and implementing security controls against NIST 800-53 Moderate — tailoring them to the environment and mapping inheritance across layers
• Running regular security reviews of Terraform and IaC changes, keeping a clean findings log and tracking remediations
• Reviewing and shaping IAM policies, SCPs, and access models across a multi-account AWS setup
• Designing and validating KMS encryption — key policies, rotation schedules, and cross-account access patterns
• Reviewing and improving serverless automation — replication windows, access controls, and security boundaries
• Making sure logging, monitoring, and threat detection are properly configured end-to-end
• Validating the fail-closed model — access restrictions, automated controls, and break-glass procedures
• Keeping the Control Traceability Matrix up to date and putting together audit evidence packages in immutable storage
• Supporting SIEM integration, tuning detection rules, writing runbooks, and helping internal teams get up to speed

What we're looking for

• 5+ years in AWS Security or DevSecOps engineering
• Solid, hands-on Terraform experience — you know what to look for in an IaC security review
• Real familiarity with NIST 800-53 Rev. 5 and what it actually takes to pass an audit
• Deep knowledge of IAM, Identity Center, SCPs, and multi-account AWS architecture
• Strong background in KMS and encryption design
• Hands-on with AWS security and monitoring services — logging, config, threat detection
• Experience validating automated, fail-closed security architectures
• Comfortable writing Python and/or Bash
• Clear communicator — you document things well and can explain security decisions to non-security people

Nice to have

• Cyber recovery / immutable storage
• S3 Object Lock
• Security Hub Macie · Inspector · Access Analyzer
• AWS Solutions Architect Pro / DevOps Pro
• SOC 2 · PCI-DSS · HIPAA
• SIEM integration experience

What AppRecode offers

• 20 days of paid annual leave plus public holidays.
• 5 paid sick days per year.
• Remote-first work environment.
• Friendly and supportive team culture.
• Personal development plans and access to experienced mentors and technical leaders.
• Reimbursement for sports activities and professional certifications (after probation).
• Ongoing learning opportunities: internal trainings and knowledge-sharing sessions.
• Free English classes if you want to further improve your communication skills.

About the Product:

proteanTecs provides an in-system self-monitoring solution for electronic chips and advanced test equipment. With on-chip agents and deep data analytics, the product captures sensor data throughout design, production and field operation, enabling real-time visibility into performance, quality and reliability. It addresses the challenges of nanometer-scale devices and complex multi-environment deployments, processing large volumes of test data across Windows, Linux and embedded platforms. Strong engineers drive the core C++ engine, machine learning integration and cross-platform interfaces that underpin predictive capabilities and continuous product delivery.

About the Role:

As a Senior C++ Software Engineer on proteanTecs’ core product team, you will own the full software development lifecycle for multi-architecture, cross-platform C++ modules that power on-chip monitoring and data analytics in advanced test systems. You will work in a small, self-sufficient team responsible end-to-end for a customer-facing product, collaborating with software, hardware and science stakeholders. The role combines feature design and implementation with infrastructure ownership, CI/CD automation and direct customer integration. You will tackle performance-critical algorithms and complex system design, influence product direction and ensure high code quality standards in a fast-evolving environment.

Required Competence and Skills:

• 7+ years of hands-on experience in production-grade C++ development (C++11/14/17) on both embedded and host systems.
• Proven experience designing and maintaining build systems, automation scripts and CI/CD pipelines (CMake, Bash, Docker, GitHub Actions).
• Deep understanding of data structures, algorithms, version control, performance optimization and test methodologies.
• Experience developing cross-platform software for Windows and Linux environments.
• Commitment to code quality: consistent formatting, clear conventions and thorough documentation.
• Strong interpersonal skills and ability to collaborate with distributed teams and customers.
• Proficiency in English communication, both written and verbal.
• Bachelor’s degree in Electrical, Computer or Software Engineering, Mathematics or Computer Science.
  
  Key Responsibilities:
• Design and implement cross-platform C++ software for Linux and Windows environments.
• Contribute to the full software development life cycle, including design, implementation, integration, testing, and deployment of software solutions for advanced test equipment.
• Build systems and CI/CD pipelines with CMake, Bash, Docker and GitHub Actions.
• Optimize performance, memory usage and responsiveness of edge and host-based systems.
• Conduct peer code reviews and uphold coding standards, conventions and documentation.
• Collaborate with multidisciplinary teams and engage with customers to clarify requirements and troubleshoot in lab or production.
• Implement and validate complex algorithms provided by in-house algorithm developers.

Nice to Have:

• Experience with Python, Java and C# in application integration.
• Familiarity with SQLite3 for embedded or application-level database use.
• Experience using SWIG to generate C++ bindings for high-level languages.
• Hands-on experience with post-silicon testing using Advantest or Teradyne automated test equipment.

Why Us:

We provide 20 days of vacation leave per calendar year (plus official national holidays of a country you are based in).

We provide full accounting and legal support in all countries we operate.

We utilize a fully remote work model with a powerful workstation and co-working space in case you need it.

We offer a highly competitive package with yearly performance and compensation reviews.

Spaceberry is an AI-driven design studio. We create interfaces for web and mobile applications, working with the US/UK/EU markets.

Our mission is to increase the importance of design in the development of digital products. Now, we are looking for a skilled Strong Junior UX/UI Designer to join our team.

Responsibilities:

• Timely creation of high-quality web/mobile interfaces;
• Conducting research to improve the user experience;
• Design development using AI tools;
• Presenting solutions to clients;
• Collaborating with managers, clients, and colleagues;
• Being part of projects from concept to completion;
• Creating and curating internal work for the studio (Behance).

Required skills:

• At least 1 year of commercial experience in UI/UX design;
• Up-to-date portfolio showcasing mobile and web interfaces (3+ projects);
• Proficiency with tools: Figma, FigJam;
• Confident use of AI tools (text, image, video, audio, interactive prototypes);
• Experience with research and UX methods: navigation maps, information architecture, competitor analysis, CJM, UX Audit;
• Advanced use of Figma features: components, styles, variants, variables, auto layout, etc.;
• Solid understanding of design fundamentals (typography, color, composition);
• Ability to deliver tasks within deadlines;
• English level at least B1.

Soft skills:

• Accountability, punctuality, sincerity;
• Strong communication skills, ability to clearly express thoughts and find common ground with others;
• Aesthetic perception and the ability to create visually appealing solutions;
• Willingness for self-improvement and learning new tools;
• Non-confrontational attitude and ability to accept criticism constructively.

We offer:

• Spaceberry is a Diia City resident. We hire under official contract;
• Competitive salary (monthly);
• Regular reviews that depend on your role;
• 20 vacation days off;
• Total focus on design services;
• Educational events like team-sharings, workshops, training, etc. in which you’ll participate not only as a listener but a host as well;
• Spaceberry partly covers corporate English classes, advanced training courses, conferences, and workshops;
• Spaceberry covers 100% of the cost of business trips, purchase of specialized books, offline meetings with key clients;
• Responsible management without bureaucracy;
• A team of friendly like-minded individuals;
• Additional bonuses for conducting and visiting team events, writing expert articles, case study creation and more.

Before submitting your resume for this position, please look at our Instagram and Website to clarify if our corporate culture suits you. If so, we are waiting for your CV!

Our client is a Swiss bank focused on delivering advanced online trading and financial services. Unlike traditional financial institutions heavily dependent on legacy systems, this bank invests in a lean, modern, and continuously evolving technology stack.

What the Project Is About
The team is responsible for all post‑market Forex operations, ensuring that trading activities are accurate, consistent, and properly reconciled after the end of each market day.
One of the latest initiatives delivers near real‑time reconciliation of trade data from multiple sources, including Coinbase, Bitstamp, and Kraken. The solution enables live monitoring of risk exposure, especially during external platform downtimes or degraded availability.

Technology & Engineering Culture
We continuously evolve our systems toward:
* Atomic, independently deployable microservices
* Self‑contained applications with clear ownership
* Dockerized environments
* Automated CI/CD pipelines
Engineering decisions focus on reliability, transparency, and scalability, supporting business‑critical banking systems.

How We Work
Scrum teams of 5-8 cross‑functional engineers. Each team member contributes to both backend and frontend components.

Daily collaboration with client stakeholders through:
* Stand‑ups
* Refinement and design sessions
* Status and planning meetings
Agile best practices applied across delivery

Primary communication tools:
* Microsoft Teams
* Outlook and internal collaboration platforms

What We Offer
+ Professional growth
    Local trainings, workshops, and on‑demand webinars
    Company‑funded conferences and certifications
+ Competitive compensation
    Annual review based on performance and professional development
+ Healthy work-life balance
    Team buildings and corporate events
    Hackathons and innovation initiatives
    A culture that values sustainable delivery

If you are proactive, creative, and motivated by building robust banking systems with real business impact, you will contribute directly to improving both product quality and engineering practices.
Join us and help shape modern banking solutions.
 

• Responsibilities:

  * Design and develop product features end‑to‑end, covering frontend, backend, and data layer
  * Develop reusable, maintainable, and well‑tested code following team standards
  * Write and maintain unit, integration, and E2E tests to ensure reliability and scalability
  * Participate in code reviews, provide constructive feedback, and improve overall code quality
  * Collaborate with other engineers to clarify requirements and propose technical solutions
  * Take ownership of assigned features from requirements refinement to production deployment
  * Actively participate in Scrum events (planning, refinement, reviews, retrospectives), including direct communication with the client
  * Identify and address technical debt within owned areas of the codebase
   

• Mandatory Skills Description:

  - At least 3+ years of proven experience in a Software Developer/Engineer position [up to 1 year of work with Web Development stack]
  - Java core, Java 11-21 features
  - Proven knowledge of ReactJS, Redux
  - OOP/OOD knowledge, Design Patterns
  - Unit testing frameworks (JUnit, Mockito)
  - Integration tests
  - Spring framework, IOC
  - RESTful services
  - SQL knowledge, any RDBMS
  - CI tools experience

Profisea is a boutique DevOps and Cloud company — AWS Premier Partner specializing in Cloud Architecture, DevOps, DevSecOps and FinOps.

We are looking for a Customer Success Specialist who will work closely with clients using the Uniskai platform, helping them get the most value from the product and ensuring a great customer experience.

This role is perfect for someone who enjoys communicating with people, solving problems, and learning about cloud technologies.

We are open to junior candidates and applicants without prior experience who are motivated to learn and grow in the cloud and DevOps environment.
 

What you will do:

Communicate regularly with clients using the Uniskai platform.

Check if clients are satisfied with the platform and help them use its features effectively.

Collect customer feedback about the product and user experience.

Help clients discover and use platform features and services.

Identify issues or improvement opportunities and share them with internal teams.

Coordinate technical support when needed.

Organize calls or meetings with DevOps or development teams if technical assistance is required.

Track client requests and ensure follow-up.

What we expect:

English — Fluent.

Strong communication skills and client-oriented mindset.

Good organizational skills and attention to detail.

Ability to work with multiple tasks.

Interest in technology, cloud or DevOps will be a plus.

Experience with SaaS platforms, customer support or project coordination will be a plus but not required.
 

What we offer:

Opportunity to be part of a growing company and to grow with us

Being at the forefront of the DevOps and Cloud services industry

Great compensation 

Professional working environment where you will be an essential member of our team

The Role

We’re looking for a Marketing Leader to lead growth for a global EdTech mobile product with a proven, scaled acquisition engine. This is a hands-on leadership role for someone who enjoys momentum, ownership, and the challenge of pushing a strong system further.

You’ll step into an organization running at a 7-digit monthly marketing spend, with a clear ambition to triple that level in 2026. Your focus will be on scaling performance marketing, raising the bar on creative and experimentation, and continuously improving efficiency as we grow.

As Head of Marketing, you’ll own the marketing function end to end — performance marketing, experimentation, creative production, and team development. You’ll work closely with the GM and leadership team to translate business goals into clear, measurable growth plans, while keeping execution fast, collaborative, and a little bit fun.

What will you be responsible for

• Define and own the overall marketing strategy for one of our subscription-based EdTech mobile apps, turning business goals into a clear, executable acquisition plan.
• Own and optimize product-wide CPA at scale, with Meta Ads as the primary growth driver and a strong focus on efficiency and volume.
• Scale acquisition through continuous experimentation, testing new UA channels and approaches beyond the core setup.
• Own marketing performance tracking end-to-end — from channel-level KPIs to CPA monitoring and optimization.
• Lead, mentor, and grow the UA and Creative Production teams, supported with the right resources, tooling, and clear priorities.
• Drive team performance through regular feedback, structured evaluations, and individual development plans.
• Evaluate, test, and implement new MarTech tools and integrations to improve speed, insight, and scalability.

Your expertise

• Strong marketing leadership background with 5+ years of experience in B2C performance marketing (Mobile/Web, Tier-1). We’re looking for someone who has previously excelled as a Head of Performance, UA Lead/Meta Lead, or Creative Marketing Lead.
• Proven track record of managing 7-figure monthly spends with a focus on positive ROI and net profit growth.
• Deep-dive expertise in Meta Ads, along with a strong understanding of Google UAC, TikTok, and other UA sources.
• Hands-on experience solving complex scaling problems and navigating platform-specific volatility.
• Expertise to build and optimize a creative production process/factory, with a strong focus on automation and efficient integrations.
• Experience leading teams in fast-paced startup environments, including hiring, performance management, and building IDPs.

Competencies & Mindset

• Systematic and data-driven approach to every decision you make.
• T-shaped mindset with a deep understanding of how effective marketing impacts overall business goals.
• Strong discovery & hacker mindset with a passion for constant experimentation and testing new hypotheses and approaches.
• Ability to thrive in a “fast-paced” environment where agility and speed of execution are key.

Hiring Process

• Stage 1: Interview with HR (1h).
• Stage 2: Technical assignment.
• Stage 3: Interview with General Manager.
• Stage 4: Interview with C-level team.

What we offer for your success

• Monthly bonus system based on key metrics.
• Very warm and friendly working environment and flexible working schedule.
• 20 days off + paid national holidays, and 12 sick days paid by the company per year.
• Medical insurance, and health protection programs (with COVID-19 and dental coverage).
• Continuous professional development and growth opportunities.

We are not just a company, we are Clario! We put the customer at the heart of all that we do, we achieve our best together, take responsibility, and challenge our limits to create a difference!

To apply for this position, please send your CV (in English only) with a detailed description of your career, experience, skills, and projects. We guarantee the privacy of any information received.

We’re currently looking for an experienced Data Engineer to join an innovative data analytics company that’s transforming the healthcare industry. Their mission is to bring together clinical and operational data—both structured and unstructured—and turn it into meaningful, AI‑driven insights. It’s a chance to work with a modern, scalable data ecosystem that truly makes an impact.

The company offers healthcare organizations a modern, out-of-the-box data ecosystem that creates a single source of truth necessary for enterprise-wide decision-making. The company has achieved HITRUST e1 Certification: A Milestone in Data Security Excellence. 

Main expectations:

• Strong Python 3.x backend development (Flask + multithreading)
• Solid SQL skills and hands‑on experience with PostgreSQL
• Practical experience with BigQuery and Google Cloud services
• Containerization skills (Docker/Podman) and basic Kubernetes knowledge
•  ETL/ELT pipeline experience and large‑scale data processing

Conditions:

•  Compensation: 5500–7000 USD/month
•  Contract: B2B
•  Remote‑friendly

Description
We’re looking for a Product Designer who thinks like a product owner and executes like a builder.
Your mission: turn product interfaces into growth engines.
You’ll rapidly evaluate and improve UI/UX across core product areas of our two-sided marketplace, ensuring every screen drives clarity, trust, conversion, and measurable business results.
This is not “design for design’s sake.”
This is design as a strategic lever for growth.

Requirements
 

• 2+ years of experience in Product Design within product companies
• Proven experience designing for marketplace or eCommerce platforms
• Strong portfolio showcasing web and mobile UI/UX (required)
• Proficiency in Figma and experience working with modern design systems
• Solid understanding of usability principles, interaction design, and current UI trends
• Experience working with A/B testing and interpreting performance metrics
• Ability to quickly identify weak UX points and improve them
• Strong ownership mindset — you move from idea to implementation fast
• English level B2+ (confident written and verbal communication)
• Experience or strong interest in AI-driven products
• Understanding how AI behavior impacts UX is a strong plus
• Basic UX research experience is welcome but not mandatory

Responsibilities
 

• Rapidly assess and improve UI/UX across core marketplace flows
• Design responsive UI components: dashboards, menus, forms, widgets, tabs, tables, and data-heavy interfaces
• Generate UX ideas that increase conversion, retention, and user satisfaction
• Translate concepts into wireframes, high-fidelity mockups, and clear specifications in Figma
• Collaborate closely with Business Analysts, developers, and AI engineers to ship fast
• Ensure designs align with AI capabilities and intelligent system behavior
• Use product metrics and A/B testing insights to optimize performance
• Improve and systematize existing design components for scalability
• Optionally run lightweight user validation or gather feedback when needed
• Maintain consistency across web and mobile experiences

Nice to have
 

• Experience in SaaS or marketplace ecosystems
• Experience designing complex data-driven dashboards
• Experience collaborating in Agile/Scrum teams
• Understanding of how AI agents and automation impact product interaction patterns

Working conditions
 

• You’ll design at the core of an AI-powered, product-led company
• Your work ships fast and impacts thousands of users
• High autonomy, low bureaucracy — you own your domain
• Remote-first culture with flexible hours and async communication
• Salary (fixed base) ABOVE the market average
• 15 paid vacation days + 5 paid sick days annually
• Paid access to courses, books, and professional growth resources
• Real decision-making power — your ideas go live, not to a backlog graveyard

We are seeking a highly proactive and business-driven Business Development Manager to play a key role in expanding our client base. You will be responsible for opening new accounts, establishing relationships with prospective clients and driving initial engagement.

Responsibilities: 

• Identify, approach and engage new potential clients in the IT outsourcing sector.
• Manage the full early-stage sales cycle: outreach, qualification, discovery and handover to the technical team.
• Build and nurture long-term relationships with clients, primarily in the US market.
• Attend international conferences, networking events and industry meetups to build connections and generate business opportunities.
• Maintain a high level of activity across communication channels.
• Collaborate closely with internal teams to ensure alignment on client needs and service offerings.

Requirements:

• Proven experience in IT outsourcing or software development services sales.
• Proven track record of successfully onboarding new clients.
• Experience working with US clients.
• Excellent communication, negotiation and relationship-building skills.
• Ability to work independently, drive processes and deliver results.
• Advanced level of English (both written and spoken).
• Based in Europe and able to travel for conferences and client events.

Working conditions and benefits:

• Paid vacation, sick leave (without a sickness list).
• Official state holidays — 11 days considered public holidays.
• Professional growth while attending challenging projects, and the possibility of switching your role and mastering new technologies and skills with company support.
• Flexible working schedule: 8 hours per day, 40 hours per week.
• Personal Career Development Plan (CDP).
• Employee support program (Discount, Care, Health, Legal compensation).
• Paid external training, conferences, and professional certification that meet the company’s business goals.
• Internal workshops & seminars.
• Corporate library (Paper/E-books) and internal English classes.

Ready to join us? 🚀

As an AI Engineer, you will be at the forefront of our innovation engine, architecting the next generation of intelligent agentic systems. This isn't just about prompt engineering; it’s about building scalable, production-ready Generative AI ecosystems that solve high-stakes business challenges.

Key Responsibilities

• Architect & Deploy: Design end-to-end GenAI solutions, specialized AI agents, and high-performance RAG pipelines.
• Lead Innovation: Rapidly build and validate Proof of Concepts (PoCs) to showcase the "art of the possible" to stakeholders.
• Consult & Collaborate: Partner with cross-functional teams and interface directly with clients to translate complex needs into tailored AI strategies.
• Research & Evaluate: Stay ahead of the curve by benchmarking emerging models, agentic frameworks, and dev kits.

The Profile

• The Experience: 3+ years of industry-hardened experience in Applied AI or Machine Learning.
• The Tech Stack: Expert-level command of agentic frameworks (LangGraph, Agno, Google ADK) and Vector Databases.
• Cloud Fluency: Deep familiarity with at least one major Hyperscaler (GCP, AWS, or Azure).
• Bonus Points: Proficiency with the Google Cloud AI stack (Vertex AI, Gemini), MLOps (Docker/K8s), and rigorous evaluation frameworks like RAGAs or LangSmith.
• AI agent building: know-how
   

A great opportunity to start a career in logistics — we welcome candidates without prior experience!

Improve your spoken English and develop skills in finding creative and fast solutions in various situations.

An international company providing transport and logistics services in the USA is inviting applications for the role of Customer Operations Manager — USA Market.

Responsibilities:

• Monitor and control the cargo transportation process.
• Communicate with English-speaking brokers and drivers via phone.
• Handle calls and resolve delivery-related issues with creativity and patience.
• Manage emails and respond promptly to requests.
• Perform tasks in the CRM system.
• Prepare and review shipping documentation.

Requirements:

• English proficiency at Upper-Intermediate level or higher.
• Ability to work under pressure and manage multiple tasks simultaneously.
• Analytical thinking and flexibility in decision-making.
• Excellent time management skills.
• Responsibility for own results and a desire for continuous improvement.
• High motivation for personal and professional growth.

Available shifts:

• Day shift: 15:00 AM — 01:00 AM (4/4)
• Day shift: 15:00 AM — 01:00 AM (5/2)
• Morning shift: 09:00 AM — 19:00 PM (5/2)

We offer:

• Fully equipped, comfortable office.
• Paid training and onboarding.
• Friendly corporate events and a supportive team environment.

About Atlas Recruiting: Atlas Recruiting is a recruiting company that is redefining traditional hiring approaches. We connect talented professionals with leading international companies in the logistics sector.

Take a step towards new opportunities!

About Room15 Digital

Room15 Digital is more than an IT outsourcing company. We are evolving from executors into strategic growth partners for our clients. We specialize in end-to-end e-commerce solutions, helping businesses not just solve isolated tasks, but grow in a structured and sustainable way. Our goal is to provide consulting and operational expertise that creates real business impact.

We are currently building our sales function, which makes this role a strong opportunity for someone who wants to contribute to its development, influence processes, and grow together with the company.

Who We’re Looking For

We’re looking for a person who is excited to grow in sales and business development within the IT and e-commerce space.

For us, this role is not only about communication. It is about understanding the client, asking the right questions, identifying real needs, moving conversations forward, and representing the company in a professional and thoughtful way.

What matters most to us is your mindset, communication skills, proactivity, and willingness to grow. Previous experience is a plus, but it is not the main deciding factor.

What We Expect

Soft Skills and Mindset

• Proactivity and ownership — you take responsibility for your area of work and do not wait for step-by-step instructions.
• Growth mindset — you are motivated to develop in sales / business development and expand your role over time.
• Clear and structured thinking — you can express ideas logically, clearly, and professionally, both in speaking and writing.
• Strong verbal communication — you are comfortable leading conversations, asking relevant questions, and keeping communication focused and productive.
• Client-oriented mindset — you can understand the client’s perspective, identify their needs and pain points, and recognize what influences decision-making.
• Strong organizational skills — you are comfortable working with CRM systems, notes, statuses, deadlines, and follow-ups.
• Emotional intelligence — you know how to build trust, maintain professional communication, and adapt to different people and situations.
• Flexibility at the early stage — while the sales direction is still being shaped, you are open to supporting adjacent commercial tasks, including lead generation when needed.

Professional Skills

• English level: C1 (spoken and written).
• Readiness for both written and verbal communication with potential clients.
• Confidence in joining video calls, discovery calls, and negotiations.
• Ability to identify client needs, clarify requests, and move conversations to the next stage.
• Understanding of service-based IT sales, where decisions are driven by trust, business value, and strong communication.

• Genuine interest in sales, business development, digital services, and the IT environment.

   

Nice to Have

• Experience in sales, business development, customer communication, account management, client support, or similar client-facing roles.
• Experience with calls, negotiations, or presentations.
• Experience working with CRM systems.
• Basic understanding of the sales funnel, qualification, and ICP.
• Experience in IT, digital, or e-commerce environments.

• Experience working with e-commerce platforms or businesses such as Shopify, Magento, WooCommerce, marketplaces, etc.

   

Your Responsibilities

• Communicate with potential clients.
• Identify client needs, clarify the context of requests, and assess cooperation potential.
• Conduct or coordinate discovery and sales calls.
• Present Room15 Digital’s services, expertise, and value proposition.
• Handle questions, clarifications, and objections professionally.
• Record key information, agreements, and next steps in the CRM.
• Collaborate with the internal team to move opportunities forward effectively within the commercial process.

• Gradually take on more ownership in client communication and deal development.

   

What Success Looks Like in This Role

• Potential clients receive professional, high-quality communication from the very first contact.
• Conversations move forward in a structured way without losing context.
• Calls are well-prepared and productive.
• CRM data is organized, accurate, and transparent across opportunities.
• As the sales function grows, your ownership, influence, and career opportunities grow with it.

Role overview:

We're hiring our first Customer Support Generalist to own the front line of customer interactions across our platform. This is a new role, which means you'll help define what great support looks like at CUCollaborate as we scale.

You'll be the first person customers reach when they're stuck, confused, or locked out. You'll manage our Crisp chat support, triage incoming calls, troubleshoot platform issues, help with onboarding workflows, and support data uploads.

Important Note: Candidates must demonstrate prior knowledge of CUCollaborate’s platform, tools, and services, and are expected to research and familiarize themselves with the organization before applying.

Responsibilities:

• Manage Crisp chat support: respond to customer questions, troubleshoot issues, escalate when needed.
• Triage incoming support calls and route them appropriately.
• Handle password resets, account lockouts, and other access issues.
• Support customer onboarding workflows and data uploads.
• Follow clear escalation paths for known issues; escalate anything new or unmapped to Rev Ops.
• Help identify patterns in support requests that signal product or process improvements.
• Contribute to building our support knowledge base and documentation as we learn what customers struggle with.

Requirements:

This is a junior role — we're targeting someone right out of college or early in their career. You don't need technical depth or credit union experience. What you do need:

• Excellent written and verbal communication skills, with the ability to communicate clearly, professionally, and in a friendly manner, including on occasional calls.
• Availability to work during US Eastern Time business hours from 9AM to 5PM (mandatory).
• Strong customer empathy, with the ability to remain calm and supportive when dealing with frustrated customers.
• Ability to work effectively in ambiguous environments, demonstrating problem-solving skills, sound judgment, and knowing when to escalate issues.
• Proficiency in or willingness to learn and actively use AI tools (e.g., Claude, Claude Code) to enhance productivity.
• Alignment with the company’s mission and values, with a genuine interest in making financial services more equitable.

• Nice to have but not required: experience with support platforms (Crisp, Zendesk, Intercom), basic familiarity with financial services, or experience in early-stage startup environments.

   

We offer:

• Professional and personal growth
• Team of motivated professionals
• Competitive salary
• Remote/hybrid work format
• Medical insurance and mental health coverage
• Paid vacations, sick leaves, public holidays
• English lessons at company’s expenses
• Teambuildings
• Training & Development compensation

How to Apply

Send us a note explaining why you're interested and what makes you a good fit for this role. Include your resume, but honestly, we care more about how you think and communicate than where you went to school.