Jobs at Djinni

📍 Location: Remote candidates, EU based
💼 Employment type: Full-time
 

We’re looking for a strategic and results-driven Head of Sales to lead and scale our commercial efforts across global markets. You’ll define and execute a winning sales strategy, build high-performing processes and teams, and directly impact our growth trajectory.
 

About us:
Stape — is a global product-driven IT company and the #1 leader in the server-side tracking market. We’re building a powerful, technically complex product that simplifies server-side tracking for marketers and website owners. Today, we proudly serve more than 100,000 clients worldwide, process over 10 billion daily requests, and are technical partners of Meta and Snapchat.

We actively participate in industry-specific conferences as sponsors of events like MeasureCamp and Superweek.

Key tasks:

• Develop and implement a scalable commercial strategy aligned with company goals to ensure sustainable growth and profitability.
• Drive client acquisition through outbound and inbound channels: networking, outreach, referrals, and industry events.
• Build and optimize customer acquisition processes across the funnel.
• Monitor market trends and competitors, identify growth opportunities and develop go-to-market initiatives.
• Lead, inspire, and scale the sales team: set clear goals, track performance, and drive team development.
• Collaborate closely with marketing to enhance lead generation, conversion rates, and revenue.
• Implement a data-driven sales culture, leveraging analytics and automation to improve processes and results.
   

Your background:

• 5+ years of experience in sales or commercial roles, including 3+ years in leadership within SaaS or tech product companies.
• Proven track record of building and scaling both inbound and outbound sales strategies.
• Strong analytical mindset: you rely on data to guide decisions and optimize performance.
• Experience setting up and monitoring KPIs for sales teams.
• Leadership experience: you know how to set direction, motivate teams, and deliver results.
• Strategic thinking with strong execution skills.
• Excellent communication and negotiation skills.
• Fluent English (written and spoken).
   

We offer:

• Innovative product: Make a meaningful difference by contributing to a globally recognized solution that shapes the future of the server-side tracking market.
• Collaborative culture: Thrive in a friendly and open team environment that encourages initiative, creativity, and collaboration.
• Flexibility: Enjoy a flexible work schedule with the freedom to choose where you work.
• Career growth support: The company provides a dedicated budget for your professional development.
• Comfortable work environment: The company provides support for necessary equipment to help you create a productive and comfortable workspace.
• Paid parental leave: Paid parental leave is available to support employees during key life moments, helping to maintain a healthy balance between work and family life.
• Work-Life Harmony: Unlimited sick leave, 20 paid vacation days, and official Ukrainian public holidays to help you stay healthy and recharge.
   

Ready to drive our sales to the next level? Submit your CV and let’s get started!

What We Value:
- Upper-Intermediate or higher English proficiency
- Proven experience managing multiple mobile and web development projects
-  Strong client communication and relationship-building skills
-  Solid understanding of the full software development lifecycle
-  Experience working in Agile/Scrum environments
-  Ability to coordinate between clients, design, development, and QA teams

Responsibilities:
-  Managing several mobile and web development projects simultaneously
-  Serving as the main point of contact for international clients
-  Gathering requirements and helping define clear scopes of work
-  Planning, prioritizing, and monitoring project timelines and deliverables
-  Conducting regular meetings and status updates with clients and the team
-  Ensuring project delivery meets quality standards and deadlines

We Offer:
-  Friendly and professional team environment
-  8-hour work schedule (Mon–Fri)
-  Long-term collaboration with interesting and diverse projects

We are looking for a Senior AI/ML to join our client, outsourcing/outstaffing company with more than 8 years of experience in web and mobile application development with a team of more than 120 specialists from 6 countries.

Project domain: Mobility & Transportation Technology

The project is focused on developing technological solutions for the mobility industry, covering aviation, shipping, and railway transportation. The company leverages modern software and hardware technologies to optimize vehicle management, enhance the efficiency of logistics processes, and improve the user experience.

We expect

• Minimum of 5 years of hands-on experience with Python and related technologies in distributed serverless environments (ideally AWS).
• Solid understanding and practical experience with microservice architecture.
• At least 2 years of experience programming high-performance processes in SQL and/or NoSQL databases.
• Experience  with AWS SageMaker or similar and have:

– deployed scalable ML workloads using SageMaker, RDS, Lambda, and ECS.

– experience with SageMaker Pipelines, Endpoints, and Studio for managing automated workflows and real-time inferencing with the data warehouse.

• You have hands on experience in Time Series Forecasting using one of the following – ARIMA, Prophet, XGBoost, DeepAR.
•  Predictive Analytics: you have built and fine-tuned predictive models for time series tasks such as next-week sales forecasts, handling issues like over/under-prediction on a continuous basis. AB testing on a continuous basis.
• Upper-Intermediate English level.

Nice to have

• Proficiency in .NET Core will be an advantage.

Responsibilities

• To build highly distributed serverless systems.
• Time Series Forecasting and Predictive Analytics: to build and fine-tune predictive models for time series tasks such as next-week sales forecasts, handling issues like over/under-prediction on a continuous basis. AB testing on a continuous basis.
• Building new highly distributed micro & macro-service backend applications for use in the airline industry.
• Working with an existing team of expert engineers & others using technologies such as
• .net core, SQL, AWS lambda, code pipeline CI/CD.
• Implement and maintain continuous integration and continuous deployment procedures to ensure efficient and reliable software delivery.
• Utilize your expertise to build scalable applications that meet performance and reliability requirements.
• Work as a team player, demonstrating a highly motivated, can-do approach to achieve project goals.
• Apply your experience to thrive in a large-scale environment, addressing challenges with efficiency and adaptability.
• Demonstrate experience in writing unit tests to ensure the reliability and maintainability of the codebase.

We offer

  Social package and other bonuses:

• Stable and highly-functioning processes – everyone has their own role and clear responsibilities, so decisions are made quickly and without unnecessary approvals.
• We will be happy to pay 50% of the cost of courses/conferences/speaking clubs.
• Do you have a friend who is currently looking for new job opportunities? Recommend them to us and get a bonus.
• The company promotes growth and encourages initiatives.
• A modern stack of technologies, the opportunity to work at a high load, modern equipment, with constant improvements at the request of employees.
• Top management, open to communication with teams.

A little more information that you may find useful:

• our adaptation period lasts 3 months, this period of time is enough for us to understand each other better;
• there is a performance review after each year of our collaboration where we use a skills map to track your growth;
• we really have no boundaries in the truest sense of the word – we have flexible working day, remote or office is up to you.

  Vacation and sick leave

• 21 working days off a year;
• 5 sick leaves a year.

 What are the stages of selection:

• HR, Client Tech interview, Client Final.

Game Balance Designer (iGaming)
Project-based | Remote
 

OnePlusOne Solutions is looking for a Game Balance Designer to join an ongoing iGaming project. We collaborate with international clients to build high-quality online casino games. The team is small, experienced, and focused on flexibility, quality, and zero bureaucracy.
 

This is not a UX/UI design position — please do not apply if your expertise is in interface design.
 

Responsibilities:

• Develop and balance game math for online casino games
• Analyze gameplay mechanics using basic statistics (mean, deviation, probability, etc.)
• Build win/lose scenarios, reward logic, and gameplay probability flows
• Work closely with developers and artists to implement game logic

Requirements:

• Proven experience balancing game mechanics (especially in gacha, arcade, or hyper-casual games)
• Strong grasp of basic statistical concepts
• Analytical thinking, structured approach, and high attention to detail
• Experience building or fine-tuning in-game economy systems

Nice to have:

• Familiarity with PlayCanvas or PixiJS
• Understanding of the technical side of game development
• Experience in the iGaming industry

Gamzix company, a dynamic player in the iGaming industry:

— was founded in March 2020 with a vision to redefine the world of online slot games

— has already successfully produced 60 slot games

— the team has grown to over 100 skilled professionals and we continue to grow

— two strategically located offices in Europe

— with a strong focus on quality and compliance, we hold the prestigious MGA B2B Critical Supply License

— and certifications from industry leaders iTechLabs and GLI, ensuring the highest standards

 

Hi! 👋

Gamzix is a fast growing game provider in the iGaming industry, known for delivering engaging, high-quality slot games with cutting-edge technology and visual excellence. As we expand, we’re looking for a passionate Senior Front-End Developer
 

Responsibilities:

• Development of complex mechanics for games
• Support for game architecture at a technical level (game implementation)
• Making suggestions to improve the code base on the gaming side
• Working with a cross-competency team
• Estimation of work on game mechanics, meeting deadlines
• Write clean code
   

Requirements:

• 5+ years of front-end software development experience
• 3+ years of experience with Pixi within the gambling/game industry
• Understanding the principles of asynchronous programming
• Understanding of the principles of SOLID, GRASP, KISS, DRY, YAGNI
• Understanding OOP principles
• Stay updated with the latest trends and technologies in frontend development
• Propose and implement innovative solutions to improve the development process
• Experience in developing process automation tools

Hiring process:

• 1st interview — Recruiter
• 2nd — Hiring manager
• 3nd — PM interview
• final interview — CTO, HRD
   

What we offer:

• 7 hour working day 10:00AM — 6:00 PM (with the lunch break)
• Hybrid format of working day
• A-class office, Mokotow, Warsaw
• Competitive salary in the IT field, fixed in €
• Paid taxes
• State holidays are paid
• 10 days for paid sick leave
• 28 days of paid vacation: 18 and 10 days separately
• Medical Insurance
• Courses/training reimbursement
• Corporate English courses: business or general, morning or evening schedule
• People-oriented company with the work&life balance
• Opened and friendly communication
• Corporate team buildings and activities

Please note that feedback on your application will be provided within two weeks if a positive decision is made regarding your candidacy.

I give my consent in accordance with the Law on the Protection of Personal Data dated June 1, 2010, No. 2297, effective from January 1, 2011, for the processing of information classified as personal data

We are currently looking for a Junior/Middle Account Manager to support our Casino Manager team specifically in managing documentation and agreements with game content providers.
 

Key Responsibilities:

• Preparing, reviewing, and coordinating contracts with providers (including NDAs, service agreements, appendices);
• Supporting the negotiation process by tracking terms and ensuring all documentation reflects agreed conditions;
• Handling provider-related documentation flow: tracking contract statuses, collecting signatures, and archiving;
• Gathering and submitting required documents and data for compliance checks;
• Communicating with providers on legal and documentation-related matters (under guidance of Casino Manager or Legal team);
• Maintaining and updating the internal database of provider agreements and documents.

Requirements:

• 1+ year of experience working with contracts, documentation, or in a partner/account management role (in iGaming, fintech, legal, or IT);
• Understanding of basic legal processes: contract preparation, coordination, and signing;
• Strong English skills (B2 or higher) - especially written communication for working with English-language documents and partners;
• Excellent attention to detail and organizational skills;
• Ability to manage multiple document flows simultaneously and work with structured data;
• Basic understanding of the iGaming market and how game providers operate (will be a plus but not mandatory).

Nice to Have:

• Experience working with game/content providers in the iGaming industry;
• Familiarity with contract lifecycle management tools or legal document workflows.

We Offer:

• No bureaucracy in decision-making and the opportunity to directly influence the product/project;
• Opportunities to learn or teach - we support internship and mentorship programs;
• Freedom to bring your ideas to life through your own initiatives;
• A supportive environment and a team that builds truly great products that change the market;
• Competitive salary based on IT/iGaming market standards + a full benefits package);
• A comfortable office in the center of Kyiv (walking distance from Zvirynetska/Lybidska metro) with a panoramic green terrace. The blackout issue is 100% solved;
• Paid vacation - 17 working days per year, with the ability to (almost) unlimitedly carry over unused days from the previous year;
• Extra days off - for special occasions such as weddings, childbirth, emergencies, and more;
• Referral bonus - we truly value when teammates refer their friends. In addition to working with a trusted person, we also reward you with a bonus;
• Relocation support - moving to a new city can be stressful and expensive, so we offer a relocation bonus to make the transition smoother.

Lead Generation Specialist (IT Sales)
Part-time | Remote | Long-term
 

OnePlusOne Solutions is looking for a proactive and detail-oriented Lead Generation Specialist to help us grow our pipeline and bring in new clients through Upwork and other online channels.

We’re a flexible international team working on design, development, and iGaming projects — and we’re looking for someone who’s ready to grow with us.
 

What you’ll do:

• Search and bid on relevant jobs on Upwork from our verified agency profile
• Research and engage potential leads on LinkedIn and other platforms
• Identify and qualify potential clients through multiple channels
• Track and enter lead data and activity in HubSpot
• Keep documentation and reporting organized and up to date
• Conduct intro calls with potential clients and pass warm leads to the team
• Collaborate closely with management to adjust strategies and priorities

Requirements:

• Experience in lead generation and bidding on Upwork
• Confident communication skills for conducting intro calls with clients
• Basic understanding of IT services and outsourcing
• Proficiency in English (B2+ or higher), especially in written and spoken communication
• Attention to detail, structured workstyle, and consistency in reporting
• Experience with HubSpot (or willingness to learn quickly)
• Strong self-management and reliability

Preference will be given to female specialists, but all qualified applicants are welcome.

Format: Part-time, remote
Potential for long-term collaboration and growth

We are looking for a Customer Support team player who will be an integral part of the memoryOS team and deliver exceptional service to our users.
 

We’re a remote team of 30+ diverse, like-minded professionals, united in solving the problem of the forgetting curve.
 

As part of our team, you will manage a high volume of customer messages in Intercom, swiftly resolve issues, and effectively communicate key findings to drive continuous improvement.
 

Your ability to analyze feedback, refine communication approaches, and maintain a top-quality resolution time is essential to our mission of making it easier for people to remember what’s important.
 

Are you ready to have a chance to significantly impact our users’ lives by being part of a revolutionary approach to learning? Apply now!

Who are we?

memoryOS makes it easy for people to remember what’s important. Proven learning and memory techniques are merged with duolingo-like gamified e-learning with patented virtual mind palace tech. Co-founded by 2X World Memory Champion — Jonas von Essen.

We are proud to be the Most Funded App on Kickstarter. memoryOS was featured on TechCrunch and recognized by Google Brands Accelerator as “light years ahead of any other company in memory space.”

What you’ll be working on

• Respond to customer inquiries daily via Intercom promptly and accurately.
• Able to fully function within Intercom. Know how to increase productivity by automating processes, creating macros, and tracking analytics via Intercom to increase productivity metrics like first response time.
• Embed cutting-edge automated response systems with trained AI.
• Troubleshoot and resolve customer issues related to account management, billing, app usage, and more.
• Document valuable customer interactions and feedback to improve the memoryOS experience. Log these and communicate them to the team in a self-regulated manner.
• Continue to train personal customer success knowledge (wisdom) to help ever-better the customer support team how to excel in handling inquiries, resolving issues, and maintaining high customer satisfaction.
• Maintain fast response speed and high customer satisfaction ratings and contribute to overall customer loyalty and retention.
• Collaborate with the Product and Marketing Teams to identify the best insights from feedback. Also, the areas of their application.

You will also get

• Transparent management and regular feedback.
• Significant opportunities for professional growth and impact on product development.
• Enjoy a vacation and paid sick leave days to relax every year.
• Fully remote: you’re free to choose your productive work time and place.

About you

• 3+ years of experience in Customer Success or Customer Support, with at least 1 year in a startup environment.
• Expert proficiency in Intercom, including analytics, macros, and ticketing system management.
• Strong analytical skills with a data-driven approach to problem-solving and process improvement.
• Ability to work independently with responsiveness and high responsibility, stepping up in times of need while collaborating effectively in a team-oriented environment.
• Highly empathetic, patient, and committed to exceptional customer service.
• A strong passion for technology, with a keen interest in learning and teaching others about our product.
• Experience of 2+ years with AI tools (such as ChatGPT) is highly important for information analytics and structuring.
• Proficiently apply Intercom’s tools, like Fin AI.
• Exceptional fluency in English, especially written English (C1)

Getting the job

Enjoy building a top-level product with us while gaining extensive professional experience in a company with an important mission.

Step by step for this position:

1. Interview with Recruiter (up to 45 min): Position discussion and check experience.
2. Interview with Recruiter and Team Lead (1 hour): Check basic competencies, culture fit, and a detailed сase approach to identify experience.
3. Debrief interview with CEO and Team Lead (30 min): Summarize experience and assess alignment with the company’s values, culture, and strategic goals.
4. Referral: Recommendations from the previous workplace.
5. Offer call with HR (30 min): Discussion of a Job Offer Proposal.

We look forward to receiving your application!

📍 Location: Kyiv
💼 Employment type: Full-time
🧭 Work format: Office-based
 

We’re seeking a Shifts Technical Support Specialist  to support clients using our server-side tracking solutions. You’ll ensure high-quality customer support for thousands of users worldwide.

About us:
Stape — is a global product-driven IT company and the #1 leader in the server-side tracking market. We’re building a powerful, technically complex product that simplifies server-side tracking for marketers and website owners. Our platform processes over 10 billion requests daily, helping improve tracking accuracy and data privacy for more than 100, 000 clients worldwide. We work closely with top partners like Meta and TikTok to provide advanced tracking capabilities.

Key tasks:

• Provide prompt and helpful support to clients via email and chat (no phone calls)
• Keep Help Center / Knowledge Base articles accurate and up to date
• Aim to resolve support tickets in one touch whenever possible
• Actively collaborate with team members to share insights and improve support processes
   

Your background:

• Understanding of network troubleshooting tools and techniques (e.g., browser DevTools)
• Ability to learn quickly and independently grasp new technical concepts
• Strong communication skills, including the ability to explain technical topics clearly and collaborate effectively with cross-functional teams
• Ability to analyze data, identify tracking issues, and find solutions
• Ability to work in a small team / startup environment
• English skills (Intermediate strong or higher)
   

Will be a plus:

• Previous experience in technical support or a similar client-facing technical role
• Understanding of Google Tag Manager (GTM), Google Analytics, Facebook Ads, and Google Ads
• Familiarity with Jira and Confluence or similar project/documentation tools
   

Work Schedule:
Day & Night shifts at the office in Kyiv.

• 2 day shifts from 9:00 to 19:00
• 2 days off
• 2 night shifts (1st from 18:00 to 06:00 in the morning; 2d from 22:00 to 10:00 in the morning)

* day shift duration is 9 hours + 1 hour for lunch break
* night shift duration is 11 hours + 1 hour for a break (if there is no request intensity, you can sleep)

We offer:

• Innovative product: Make a meaningful difference by contributing to a globally recognized solution that shapes the future of the server-side tracking market.
• Collaborative culture: Thrive in a friendly and open team environment that encourages initiative, creativity, and collaboration.
• Cozy office in Kyiv: Join us at our office in the heart of the city near the Zoloty Vorota metro station, with up to 10 free taxi rides to ensure a smooth and hassle-free commute.
• Career growth support: The company provides a dedicated budget for  your professional development.
• Paid parental leave: Paid parental leave is available to support employees during key life moments, helping to maintain a healthy balance between work and family life.
• Work-Life Harmony: Unlimited sick leave, 20 paid vacation days, and official Ukrainian holidays to help you stay healthy and recharge.
   

Excited to join us? Submit your CV and let’s get started!

We are looking for HR Manager to join our growing Team in Zagreb office.

Responsibilities:

• Strategic leadership of the local HR operations.
• Direct the delivery of the management and resolution of all employee relation issues, in line with the employee legislation, company policies and best practice.
• Provide HR advice to all Favbet businesses in Croatia.
• Manage & shape the delivery of all Process and policy improvement across the HR function.
• Ensure all the policies and procedures are updated and regularly communicated.
• Lead, coach and develop the Human Resource Team.
• Identify the potential capabilities of the business for any improvements or additional initiatives.
• Design and implement engaging development initiatives.
• Maintain and manage the updating of the HR system database.
• To support Line Managers with the Onboarding, Probation and Performance Management procedures.
• Management of disciplinary procedure, performance management, redundancy, long-term sickness and any other business-related issues.
• Work closely with our Team internationally on HR processes, operations and future project implementations.
• Represent the HR function in all industry and employee engagement forums.
• Contribute to the future strategic direction of the people function.

Requirements:

• Experience working as a part of HR senior team, ideally in multinational environment.
• Experience in Croatian employment law and legislation.
• Previous experience in implementing and delivery of various business strategies
• Excellent communication skills, both written and verbal in Croatian and English

We offer:

• Competitive salary offered;
• Flexible work schedule — we expect a full-time commitment but do not track your working hours;
• Flat hierarchy without micromanagement — our doors are open, and all teammates are approachable. 

We are building a mobile application and looking for a product analyst to help us set up analytics from scratch. We need someone who can define events, build funnels, analyze user behavior, support A/B tests, and track key metrics like retention and LTV. Experience with Firebase or Amplitude is required. SQL and dashboard skills are a must. Part-time or project-based. Remote.

Sales Manager (Web & Mobile Development)
Part-time or Full-time | Remote | Long-term collaboration

OnePlusOne Solutions is looking for a skilled and proactive Sales Manager to join our team. We work with web and mobile development, UI/UX design, and custom software solutions. The role includes both working with warm leads and active outreach.

Responsibilities:

• Communicate with incoming leads and search for new opportunities
• Conduct intro calls, negotiate terms, and build trust with clients
• Maintain ongoing communication with clients on active projects
• Support teams with clear and timely updates (daily/weekly syncs)
• Prepare and manage documentation: SoW, MSAs, NDAs, proposals
• Manage leads, deals, and communication in HubSpot and our internal CRM
• Coordinate with project managers, designers, and devs to align on scope and next steps
• Provide regular reporting and follow-ups to leadership

Requirements:

• 1–3 years of experience in IT sales or client management
• Strong communication and negotiation skills
• English — Upper-Intermediate (B2+) or higher
• Understanding of how outsourcing teams work (roles, timelines, delivery process)
• Experience working with CRMs (HubSpot preferred)
• Responsible, structured, and easy to collaborate with

Nice to have:

• Experience working with proposals and technical estimates
• Familiarity with Upwork, LinkedIn, or other outbound channels
• Basic understanding of web and mobile development lifecycle

Why Join Us:

• Remote-friendly and flexible schedule
• Friendly, supportive team with open communication
• Clear processes, no bureaucracy
• A mix of warm and outbound lead work — with space to grow

Responsibilities:

- Purchasing proxies, maintaining up-to-date reports, and liaising with technical support when necessary.

- Purchasing/farming gmail accounts, verifying them against checklist requirements, creating profiles in Octo, and completing reports with all required data.

- Preparing all necessary resources and setting up accounts to ensure they are fully ready for the PPC team.

- Completing account verifications.

- Submitting appeals on accounts.

- Analyzing current tools and subscriptions to optimize costs and identify more effective alternatives.

- Maintaining comprehensive workflow reports to identify weak points and implement improvements in processes and tools.
- Systematic and organized approach – ability to structure workflows and meet deadlines. There will be a large number of files and documents, so everything needs to be well-organized.

- Responsibility – as this role involves working with data.

- Ability to handle repetitive tasks.

- Fast learner.

- Attention to detail.

Requirements:

- ability to work with tables, data, documents. Since the main work will be with documents and their preparation. There should be maximum attention to details and responsibility
- knowledge of English

Will be a plus:

- Understanding of traffic arbitrage, account farming, preparation of consumables for accounts - proxies, documents, passing verifications and appeals.

Working terms

- possibility of remote work;

- paid vacation — 21 working days;

- annual salary review;

- opportunity for career growth within the company.

Your responsibilities will include:

• Cloud Infrastructure: Building and maintaining infrastructure on GCP and/or AWS at scale.
• Container Orchestration: Managing services with Kubernetes, Helm, and Terraform.
• Network and Security: Working with Cloudflare for DNS, security, and zero-trust policies.
• Monitoring and Logging: Implementing and supporting production monitoring systems using Prometheus, Grafana, and Loki.
• Automation: Using Go and/or Python for scripting and automating tasks.
• CI/CD: Developing and managing CI/CD pipelines, including GitHub Actions, and release engineering.
• Access Control: Implementing RBAC, IAM, and platform-level access controls.
• Cost Management: Practicing cloud cost management, including budgeting, tagging, and alerting.

What we expect from you:

• Strong hands-on experience with Kubernetes, Helm, and Terraform.
• Experience with GCP and/or AWS infrastructure at scale.
• Proficiency in Go and/or Python for scripting and automation.
• Experience with Prometheus, Grafana, and Loki in a production environment.
• Solid understanding of CI/CD, GitHub Actions, and release engineering.
• Familiarity with Cloudflare for DNS, security, and zero-trust policies.
• Background in RBAC, IAM, and platform-level access controls.
• Awareness of cloud cost management practices (budgeting, tagging, alerting).

Bonus Skills: 
●  Exposure to Kafka, gRPC, and Protobuf 
●  Familiarity with secrets management (e.g., GSM, Vault) 
●  Experience in internal developer platforms or platform engineering tooling 

Soft Skills:
●  Available USA hours - 9am - 4pm EST 
●  Fluent English 
●  Positive attitude
 

 

We offer:

• A dynamic and collaborative work environment.
• Opportunities for professional growth and skill development.
• Competitive compensation package.

We are looking for an experienced Business Analyst to join a global RegTech product team operating in the financial services domain. This is a great opportunity for a specialist with a strong background in compliance and system analysis to work on strategic technology transformation projects in a highly regulated environment

What You'll Do:

• Analyze current workflows related to communication compliance, including:
  • Voice and screen recording
  • Data ingestion/export
  • Archiving, tagging, search, playback
  • Retention, legal hold, and audit logging
  • User access and role management
• Facilitate discovery sessions, interviews, and workshops with stakeholders from business, legal, compliance, and IT departments.
• Create detailed documentation of current workflows, data structures, and controls to ensure they meet regulatory standards.
• Develop well-defined functional and non-functional requirements to guide future solution design.
• Work alongside solution architects and technical teams to identify gaps and evaluate possible technology replacements.
• Contribute to business case development, RFP preparation, and vendor selection processes.
• Write user stories and define test conditions and acceptance criteria for implementation and migration activities
• Participate in change management and stakeholder communication planning.
   

Requirements:

• 5+ years of experience as a Business Analyst preferably in regulated industries (e.g., finance, insurance, legal, or public sector).
• Solid knowledge of regulatory compliance for electronic communications, data retention, and auditing.
• Hands-on experience with systems for communication capture, storage and monitoring
• Strong competency in documenting requirements, analyzing business processes, and producing clear technical documentation.
• Excellent communication skills with the ability to bridge the gap between business and technical teams
• Experience translating regulatory and operational needs into technical specifications.
• English - advanced
   

Nice to Have:

• Familiarity with voice communication platforms (telephony, UC, call centers).
• Knowledge of compliant data storage technologies, including immutable or WORM-compliant systems.
  Experience working with legal hold workflows and audit/compliance tools.
• Previous involvement in system replacement or migration projects.
   

What We Offer:

• Competitive salary that reflects your experience and skills.
• 20 days of paid vacation and 5 paid sick leaves per year.
• Working remote and flexible work schedule (additionally approved by project manager)
• Education and mentoring in your professional area.
• Compensation for professional and language courses.
• Opportunities for personal and career development.

• Friendly atmosphere, company events and gifts

   

If you're a Business Analyst with a strong compliance and systems background looking to contribute to innovative transformation projects in financial services, we'd love to hear from you!