Jobs at Djinni

We're Gypsy Collective. The digital world is evolving faster than ever. New opportunities, new challenges, new ambitious goals. That’s why strong businesses need strong people.
 

Gypsy Collective is an exclusive talent partner for selected brands. We help our partners attract exceptional talent by building long-term relationships and becoming deeply integrated into their business, culture, and growth ambitions.
 

Now we're looking for a Middle Automation QA Engineer to join our QA team and help ensure the quality, reliability, and stability of our products through automated testing. You will be responsible for designing, developing, and maintaining end-to-end test automation using Playwright and TypeScript, integrating automated tests into CI/CD pipelines, and working closely with QA engineers and product teams.
 

📅 Your daily adventures include:

• Developing, maintaining, and improving automated end-to-end test suites using Playwright and TypeScript;
• Designing scalable and maintainable test frameworks following automation best practices;
• Integrating automated tests into CI/CD pipelines using Jenkins and GitLab CI;
• Analyzing test execution results and investigating test failures;
• Collaborating with developers to reproduce, isolate, and resolve defects;
• Participating in feature planning, requirement reviews, and test strategy discussions;
• Maintaining test documentation and automation reports;
• Optimizing automation coverage and test execution time;
• Supporting manual testing activities when necessary;
• Working with REST APIs and developing automated API tests;
• Working with Docker as part of the test automation and development process.

🧭 What makes you a great match:

• 2+ years of experience in QA Automation;
• Strong experience with TypeScript;
• Hands-on experience with Playwright;
• Experience building and maintaining automated UI test frameworks;
• Experience with Git and GitLab;
• Experience configuring or maintaining Jenkins pipelines;
• Good understanding of CI/CD processes;
• Knowledge of software testing methodologies and SDLC/STLC;
• Experience working with REST APIs;
• Experience with API automation;
• Ability to write clean, maintainable, and reusable code;
• Strong analytical and debugging skills;
• Experience with Docker;
• SQL knowledge;
• Good written English.
   

⭐ Nice to have:

• Experience with BrowserStack or similar cloud testing platforms;
• Experience with performance or load testing tools;
• Knowledge of Agile/Scrum methodologies;
• Experience with Asana.
   

Benefits

• 💸 Flexible payment options: choose the method that works best for you.
• 🧾 Tax assistance included: we handle part of your taxes and provide guidance on the local setup.
• 🎁 Financial perks: Bonuses for holidays, B-day, work milestones and more - just to show we care.
• 📈 Learn & grow: We cover courses and certifications — and offer real opportunities to grow your career with us.
• 🥐 Benefit Сafeteria: Choose what suits you — sports, language courses, therapy sessions, and more.
• 🎉 Stay connected: From team-building events to industry conferences — we bring people together online, offline, and on stage.
• 💻 Modern Equipment: We provide new laptops along with essential peripherals like monitors and headphones for a comfortable workflow.
• 🕘 Your schedule, your rules: Start your day at 9, 10, or even 11 — we care about results, not clock-ins.
  
  If this role sounds like a good fit for you, we’d love to hear from you — apply and tell us a bit about yourself.

We are a team of Lean Startup professionals for whom entrepreneurship and startup culture are not just a job, but a way of life.We are not just “to beat around the bush” ones who aim to fulfil all of the customer’s requests by adding more features to the project while “wasting the client’s budget”. We prefer to leave that to the classic outsourcing companies!
Our rich experience, enriched by hands-on work with startups and the application of the Lean Startup approach, is the key to our outstanding efficiency. Being on the market for 3 years, we have launched over 70 successful startups from scratch, working with clients around the world.

💡 We Create Startups for Clients from Different Countries
We specialise in helping entrepreneurs and startups from America/Europe launch successful digital startup at early stages. Our goal is not just to launch, but also to assist with the full understanding of the real market demand for the product, thereby saving years of work and significant budgets of our clients.

👥 A Team of Over 40 Experts
Our team consists of more than 40 specialists, each fully immersed in projects and ready to offer the best solutions at every stage of product development.


🚀 Our Advantages:

• Technological and Process Innovation. We actively integrate the latest technologies into our work and constantly update and automate our processes to avoid bureaucracy and accelerate results.
• Individual Approach to Projects. We are not just task executors; we strive to understand the unique needs of each project and realise them based on our expertise and innovative approaches.
• Strong Team Culture. Our team is distinguished by a high level of mutual assistance and support, openness to feedback, and an absence of toxicity, which contributes to a favourable environment for the growth and development of both projects and the personal development of each employee.

• Develop and maintain web applications using React and Node.js.
• Build new features and improve existing functionality.
• Integrate and work with REST APIs.
• Work with databases such as PostgreSQL, MySQL, or MongoDB.
• Optimize application performance and scalability.
• Participate in code reviews and collaborate with cross-functional teams.

• At least 6 months of commercial experience with React.js and Node.js.
• Good knowledge of JavaScript (ES6+) and/or TypeScript.
• Experience with Express.js or NestJS.
• Understanding of REST API principles.
• Experience with Git.
• Basic knowledge of HTML5, CSS3, and responsive web development.
• Experience working with SQL or NoSQL databases.
• Strong problem-solving skills and willingness to learn.

• 4-Day Work Week (Mon-Thu): Enjoy a flexible schedule with a four-day workweek, giving you more time for learning, rest, and personal growth.
• Fully Remote Work with a Flexible Schedule: Enjoy the freedom to work from anywhere in the world with a schedule that suits you.
• 16 Days of Vacation: Take advantage of 16 days of annual leave to relax and recharge.
• Additional Personal Event Days Off: Enjoy extra days off for personal events to celebrate and take care of what matters most.
• Unlimited Sick Leave: Health comes first. Benefit from unlimited sick leave to ensure you have the time to recover without worry.
• Personal Technology Purchase Program: Get support in purchasing tech gadgets for personal use, keeping you up-to-date with the latest technology.
• Internal Currency for Additional Perks: Earn our internal currency and exchange it for delightful perks like company merchandise, sweets, and certificates for various activities.
• Online Team Building Activities: Engage in fun and interactive online team-building activities, fostering collaboration and strengthening our remote work community.
• Sabbatical Leave: Take a break to recharge or pursue personal projects with our sabbatical leave option.
• Full Entrepreneurial Support: Receive complete support for your entrepreneurial status, including accounting assistance.

The Opportunity

Max Facilitation is proud to partner with an ambitious, rapidly expanding European B2B SaaS platform solving global IT operations and logistics challenges for modern enterprises. By automating hardware deployment, asset tracking, and lifecycle management across 100+ countries, we enable distributed organizations to focus on strategy rather than operational overhead.

With significant market traction and continuous growth, we are building a forward-thinking, high-impact team to reshape global workforce operations.

Role & Strategic Context

We are looking for our first full-time in-house DevOps Engineer to take ownership of our cloud infrastructure, deployment pipelines, and architectural reliability.

The successful candidate demonstrates a forward-thinking approach to modern infrastructure by actively exploring and integrating AI-driven tools, intelligent automation, and LLM-assisted workflows to optimize operational efficiency.

Up to this point, our infrastructure has been supported by external contractors. While functional, we are now at a pivotal scaling stage where we need a foundational builder—someone who won’t just keep the lights on, but who will design, implement, and document robust, scalable DevOps processes from scratch. You will lay the groundwork today so that our platform and future engineering teams can scale seamlessly tomorrow.

What You’ll Do

• Build Scalable Foundations: Design, deploy, and maintain scalable, secure infrastructure on AWS (EC2, S3, RDS, IAM, Route53, CloudWatch, VPC, SQS) using IaC tools (Terraform or CloudFormation).
• Container Orchestration: Manage and optimize our Kubernetes (EKS) clusters, containerized application environments (Docker), and microservices deployment strategies.
• CI/CD Optimization: Streamline build, test, and release workflows across our deployment pipelines (e.g., GitHub Actions, Jenkins, or similar).
• Establish Operational Rigor: Define and implement long-term processes for observability, system health monitoring, logging, and alerting (Prometheus, Grafana, ELK).
• Database & Routing Management: Oversee database performance, backups, tuning, and scaling (PostgreSQL/MySQL), alongside DNS management, SSL/TLS certificates, and load balancing (Nginx, ALB).
• Drive Efficiency & Cost Optimization: Lead initiatives around AWS cost optimization, security compliance, proactive monitoring, and future-ready automation (including AI-driven tooling and workflows).
• Participate in on-call rotation and incident response when necessary.

Who You Are

• Proven Hyper-Growth / Scale-Up Experience: You have 5+ years in a DevOps, SRE, or Cloud Infrastructure role, ideally as an early infrastructure hire who has navigated a rapidly scaling environment.
• Architectural & Process Mindset: You naturally think beyond quick fixes. You build scalable systems, write clear documentation, and structure workflows meant to support future engineering growth.
• Deep AWS & Kubernetes Expertise: Hands-on experience operating production environments on AWS (EKS, EC2, RDS, VPC) and containerizing microservices architectures.
• Infrastructure as Code (IaC): Proficient with Terraform and/or CloudFormation.
• Strong Scripting Skills: Fluent in Python, Bash, or Go.
• Forward-Thinking Integrator: Curious about modern tooling, AI-assisted engineering workflows, and pushing the boundaries of traditional DevOps automation.
• Exceptional Communicator: Strong clarity in technical discussions, cross-team collaboration, and problem-solving skills.

Nice-to-Haves

• Prior experience with PHP / Laravel web frameworks.
• Experience with GitOps workflows (ArgoCD, FluxCD).
• Exposure to security and compliance frameworks (SOC2, ISO27001).
• Familiarity with AWS cost exploration and resource optimization tools.

Our Mission and Vision

At Solidgate, our mission is clear: to empower outstanding entrepreneurs to build exceptional internet companies. We exist to fuel the builders — the ones shaping the digital economy — with the financial infrastructure they deserve. To achieve that, we’re on a bold path: to become the #1 payments orchestration platform in the world.

We believe the future of payments is shaped by people who think big, take ownership, and bring curiosity and drive to everything they do. That’s exactly the kind of teammates we want on board.
 

About the Role

As a Junior Technical Analyst, you’ll dive into Solidgate’s payment platform and help businesses integrate and run their payment flows smoothly. This role gives you hands-on experience at the intersection of technical operations and product — working with our technical and business teams to resolve issues and improve the payment experience for businesses worldwide.
 

What you’ll own

• Analyzing incoming client requests and finding effective solutions
• Collaborating closely with product and technical teams inside the company
• Communicating with client representatives to resolve technical issues related to our product
• Working with product documentation and keeping it up to date
   

You’re a great fit if you have

• Bachelor’s in Applied Mathematics / Systems Analysis / Software Engineering / related field (completed or in progress)
• Excellent written and verbal communication skills
• English proficiency at Upper-Intermediate level or higher
• Knowledge of SQL
   

Nice to have

• Self-starter — you can own your projects and take full responsibility for your area
• Practical experience with Postman and Python
   

Work schedule

• Work week runs Tuesday through Saturday.
   

Why Solidgate?

• No internships here — we build careers. Get hands-on from day one and make a real impact.
• Enjoy the ride. A wow office in Kyiv center, daily lunches, snacks, team buildings, and a learning budget to keep you growing.
• Flex your schedule. Balance studies and work with flexible hours that fit your life.
• Your work = real outcomes. Shape how global companies move money.

💌 The Extras: 30+ days off, unlimited sick leave, free office meals, health coverage, and Apple gear to keep you productive. Courses, conferences, sports and wellness benefits — all designed for ideas, focus, and fun.

Tomorrow’s fintech needs your mindset. Come build it with us.

• 50+ млн запитів щодня проходять через наші системи
• 10+ млн активних користувачів покладаються на наші рішення

• Створення високонавантажених аналітичних активів: розробка вітрин даних, процедур на боці MS SQL серверу, інтеграція даних з BI-інструментом, створення дашбордів
• Підтримка та розвиток існуючих моделей даних, створення нових
• Робота з оптимізації Tableau hyper-файлів
• Конфігурація та оптимізація Tableau
• Проектування та оптимізація архітектури баз даних

• Професійний досвід роботи з MSSQL Server (DB Engine, SSIS, SSRS, SSAS) від 3 років саме в ролі розробника (не аналітика).
• Досвід роботи з високонавантаженими системами та великими обсягами даних (БД 5–10 ТБ).
• Глибокі знання T-SQL: створення функцій, процедур, тригерів, оптимізація запитів, аналіз execution plan.
• Досвід проєктування та оптимізації архітектури баз даних.

• Комерційний досвід роботи з Tableau від 3 років саме як розробника (створення дашбордів, інтеграція з джерелами даних).
• Досвід конфігурації, оптимізації Tableau Server/Tableau Online.
• Оптимізація (включно з роботою з Hyper-файлами) та моніторинг продуктивності.
• Data Warehouse / OLAP:
• Досвід проєктування та впровадження сховищ даних (Data Warehouse),
• Досвід моделювання даних, побудови дата-мартів та вітрин.
• Досвід проєктування та розробки OLAP-кубів.
• Інтеграції та Big Data
• Досвід інтеграції Tableau з Big Data (Spark, Hadoop, Snowflake, інші екосистеми)

• Високонавантажені системи з реальними викликами масштабування
• Сучасний стек та свобода технологічних рішень
• Можливість впливати на архітектуру продуктів, якими користуються мільйони

• Менторство від сеньйорів з досвідом enterprise-рішень
• Разом будуємо інновації, що працюють для мільйонів

• Продукт, що змінює країну — не просто ще один стартап
• Тут команди стають драйверами технологічних змін

• Компенсація додаткових витрат, пов’язаних з робочими завданнями, здійснюються до внутрішніх політик компаній.
• Добровільне медичне страхування та страхування життя.
• Корпоративні знижки від партнерів NOVA.
• Підтримка ментального здоров’я. Можливість безоплатних консультацій з корпоративним психологом.
• Соціальна відповідальність та волонтерський рух «Свої для своїх».
• Клуби за інтересами: біговий, шаховий та інші ініціативи для натхнення.
• Соціальні відпустки та компенсації відповідно до КЗпП України.

• 50+ млн запитів щодня проходять через наші системи
• 10+ млн активних користувачів покладаються на наші рішення

• Участь у розробці проектної документації;
• Моделювати системи та описувати їх за допомогою різних нотацій (Flowchart, BPMN, UML) та різних способів (тексти, таблиці, схеми, діаграми тощо).
• Побудова структур даних та їх зв’язок з елементами бізнес-моделі;
• Контроль та коригування смислової цілісності даних та метаданих;
• Опис потоків даних (DFD)
• Профілювання даних (перевірка відповідності між вимогами та даними); 

• Досвід роботи за спеціальністю не менше 3-х років;
• Досвід роботи у проектах з інтеграції даних;
• Володіння професійними знаннями та вміннями в галузі збору, обробки та аналізу вимог;
• Досвід створення моделей даних (ERD);
• Досвід роботи з СУБД (уміння складати SQL-запити та працювати з БД) не менше 3-х років;
• Розуміння вимог до розробки програмного забезпечення. Види вимог (бізнес/користувацькі/системні, функціональні/нефункціональні і т.д.);
• Знання видів документації та їх призначення (BRD, FSD, SyRS, SRS, посібники користувача, інструкції, регламенти, база знань тощо);
• Знання життєвого циклу розробки програмного забезпечення (SDLC): збір та аналіз вимог, проектування, розробка, тестування, впровадження, супровід;
• Знання нотацій опису бізнес-процесів (наприклад, BPMN);
• Вміння описувати процеси за допомогою блок-схем (Flowchart);
• Знання основних моделей управління розробкою ПЗ (водоспадні, ітераційні). - Основні методології (Agile, Scrum, Kanban).

• Високонавантажені системи з реальними викликами масштабування
• Сучасний стек та свобода технологічних рішень
• Можливість впливати на архітектуру продуктів, якими користуються мільйони

• Менторство від сеньйорів з досвідом enterprise-рішень
• Разом будуємо інновації, що працюють для мільйонів

• Продукт, що змінює країну — не просто ще один стартап
• Тут команди стають драйверами технологічних змін

• Компенсація додаткових витрат, пов’язаних з робочими завданнями, здійснюються до внутрішніх політик компаній.
• Добровільне медичне страхування та страхування життя.
• Корпоративні знижки від партнерів NOVA.
• Підтримка ментального здоров’я. Можливість безоплатних консультацій з корпоративним психологом.
• Соціальна відповідальність та волонтерський рух «Свої для своїх».
• Клуби за інтересами: біговий, шаховий та інші ініціативи для натхнення.
• Соціальні відпустки та компенсації відповідно до КЗпП України.

Role Overview

We are seeking a high-caliber Senior RF Systems Engineer to lead the development of next-generation situational awareness and electronic warfare (EW) platforms. You will be responsible for the full lifecycle of RF subsystems, from initial research (TRL 1) to field-tested operational prototypes (TRL 7+). Your work will directly impact projects such as autonomous drone detection, FHSS signal classification, and distributed SIGINT mesh networks.

Key Responsibilities

RF Design & Integration

• Design and optimize RF front-ends for unmanned aerial systems (UAVs) and ground-based detection stations.
• Develop hardware and firmware for high-speed FHSS (Frequency Hopping Spread Spectrum) detection and mitigation.
• Architect and implement Mesh Networking protocols for distributed sensor arrays (e.g., FPV-borne SIGINT mesh).

Signal Intelligence (SIGINT) & Electronic Warfare

• Develop algorithms for passive RF geolocation and signal classification.
• Engineer solutions for Drone Detection, focusing on identifying digital and analogue transmitting signatures even under heavy jamming.
• Design and test spoofing detection systems for Galileo and GPS navigation.

Field Validation & Testing

• Lead field testing of RF prototypes in relevant operational environments to validate TRL exit criteria.
• Analyze battlefield RF signatures to refine "kill zones" and improve EW training simulators.
• Collaborate with the software team to integrate RF data into C2 (Command and Control) dashboards.

Technical Requirements

SDR Mastery

Expert proficiency with Software Defined Radio platforms (HackRF, BladeRF, Ettus USRP) and GNU Radio.

Signal Processing

Deep understanding of digital modulation (OFDM, FSK), FFT analysis, and hopping pattern reconstruction.

Hardware

Experience with PCB layout for RF applications (up to 6GHz), antenna design, and impedance matching.

Frequency Bands

Experience working across 300–600 MHz (FHSS), 2.4 GHz, and 5.8 GHz bands.

Tools

Proficiency in MATLAB/Simulink, Python, or C++ for real-time signal analysis.

• Proven experience with SAW (Surface Acoustic Wave) filters and LNA (Low-Noise Amplifier) design/integration.

Preferred Qualifications

• Knowledge of FPGA development for low-latency signal processing (Verilog/VHDL).
• Background in military-grade communication protocols and LPI/LPD (Low Probability of Intercept/Detection) systems.

Logistics & Impact

• Location: Kyiv (Hybrid/Field testing required).

Role Overview – Product Designer

We are looking for a curious, product-minded designer who enjoys solving complex UX challenges and is excited about the future of AI-powered product design.

Beyond strong UX fundamentals, we’re looking for someone who actively explores AI tools and continuously experiments with new ways to improve design workflows. The ideal candidate already uses tools such as Claude, GitHub Copilot, Figma Make, or similar AI assistants to accelerate research, ideation, prototyping, documentation, and day-to-day product design.

We’re building a collaborative design culture where knowledge is shared openly, experimentation is encouraged, and every designer contributes to improving how the team works. If you enjoy discovering new tools, creating smarter workflows, and helping others adopt them, you’ll fit right in.

The designer will collaborate closely with Product Managers, Engineers, and Senior Designers to translate complex product logic into intuitive user experiences while helping shape the future of our AI-enabled design process.

Key Requirements

AI & Innovation
 

• Strong interest in AI-powered product design and hands-on experience with tools such as Claude, GitHub Copilot, Figma Make, or similar
• Experience using AI to accelerate UX workflows, prototyping, documentation, user flows, research, or content generation
• Passion for experimenting with emerging AI technologies and integrating them into everyday design work
• Experience building custom prompts, reusable AI workflows, internal AI assistants, or other productivity solutions is a strong plus
• Curiosity to continuously explore new AI capabilities and share discoveries with the team
  
  Product Design
• Strong wireframing, interaction design, and information architecture skills
• Ability to structure complex product logic into clear, intuitive user experiences
• Experience designing complex B2B SaaS products or enterprise applications
• Strong analytical and systems thinking
• Ability to transform ambiguous business or technical requirements into scalable UX solutions
• Attention to usability, consistency, and scalability
  
  Collaboration
• Strong communication and collaboration skills across Product, Design, and Engineering
• Open to giving and receiving feedback
• Enjoys working in a collaborative environment where teammates actively mentor and support one another
• Willingness to document ideas, share best practices, and help improve team processes
  
  Collaboration & Contribution
  
  This role goes beyond designing screens.
  
  You’ll contribute to building better design processes, improving team efficiency, exploring new AI capabilities, refining our Design System, and helping shape the future of product design within the company.
  
  We’re looking for someone who enjoys ownership, continuous learning, and discovering better ways of working—not only for themselves, but for the entire team.
  
  Focus Areas
• Designing intuitive user flows for complex B2B products
  AI-assisted prototyping and rapid design exploration
• AI-enhanced UX documentation and workflow optimization
• Building scalable design patterns and contributing to the Design System
• Collaborating with Engineering and Product throughout the SDLC
• Exploring and integrating new AI tools into the design process
• Sharing AI workflows, prompt libraries, and best practices across the team
• Improving team productivity through automation and continuous process improvement

You're the only designer. Brand, motion, website, product, presentations — all yours. Full ownership; you decide what the company looks like and defend it directly to the founder.
 

Brand first. Logo, identity, visual language, motion, landing page — from a blank page. Not "make it look nice" — make it recognizable.

AI-first. One person can't cover this scope without it. AI tools are already part of your process, and it shows in your output.

No incoming task queue. You bring directions, propose options, push back on weak decisions. Waiting for tasks won't work here.
 

What You'll Do

Brand & identity — Visual language from scratch: logo system, color, typography, grid, iconography, illustration. Living brand guidelines used by both the team and AI agents. One brand across all touchpoints.

Motion — Motion as brand language: animated logo, landing page animations, payment explainer videos, promo content. Micro-animations in the product. You set the movement principles — timings, curves, hierarchy.

Landing page & web — Main website from structure to live: visuals, responsive, states. You ship it with the frontend team (Next.js + Tailwind) and verify in the browser, not just hand off a mockup.

Product — Audit and rework of dashboards, transaction tables, settlement, chargebacks, onboarding, case management. You own visuals, UX, and the design system: Figma library, tokens, components, code sync.

Marketing — Investor and sales decks, one-pagers, infographics, LinkedIn templates, conference materials.

AI & automation — AI at every stage: concepts, variations, image/video generation, prototyping. Automate routine, keep guidelines in a format AI agents can actually use.
 

Requirements

Must have

• 3+ years with real experience in both brand and product
• Portfolio that shows full brand systems (not just logos) taken from blank page to market
• Motion at brand-language level — a system of movement, not just pretty animations; implementable on the web
• Product interfaces: dashboards, tables, complex forms, B2B or SaaS
• Design system ownership: built, maintained, synced with code
• Strong visual taste; expert-level Figma
• Landing pages end-to-end with understanding of how frontend builds them
• Experience as the only designer or in an equally autonomous role
• AI genuinely in your daily workflow — you adopt tools, apply judgment, ship production-quality output
• Proactive: you bring ideas, push back, drive to done
• Curiosity about fintech: acquiring, settlement, chargebacks — domain understanding matters
• English: confident reading/listening required; spoken is a strong plus
   

Nice to have

• Fintech / payments / B2B SaaS background
• Rebranding or market-entry brand work
• Redesigning a live product with legacy
• 3D, illustration, video editing
• Can build pages yourself: Framer, Webflow, or code
• Copywriting and positioning

About EVIQO

EVIQO is one of the fastest-growing smart EV charging brands in the US residential market, serving customers across the US, Canada, and Europe soon.

We are already among the Top-5 market leaders in the US in our segment and continue scaling rapidly.

Our mission is to build a category-defining EV charging brand that competes with major players like Tesla, ChargePoint, and Autel.

Our core product is a premium Level 2 smart home EV charger combined with a mobile app and software platform that allows users to monitor and remotely control charging, manage and optimize energy consumption, automate charging sessions, and reduce electricity costs.

With up to 50 Amps of charging power, strong hardware positioning, premium customer experience, and a powerful D2C + Amazon growth engine, we are building much more than just a charger — we are building a scalable international brand.

We operate at the intersection of hardware, software, IoT, e-commerce, D2C, and international growth.

The purpose of this role is to ensure a positive post-purchase customer experience through proactive communication with customers, helping them resolve issues related to using their EV
charger and handling order-related concerns in accordance with company policies.

The role also involves maintaining customer experience data, analyzing the root causes of negative customer experiences, and preparing recommendations for the relevant teams to help
eliminate recurring systemic issues.

Expected Outcomes:

• Restore a positive customer experience for at least 50% of customers with open negative cases existing at the time of joining the team (a minimum of 20 successfully
  recovered cases within the first 30 days).
• Proactively prevent negative customer experiences in at least 8 potential high-risk cases during the first 30 days.
• Build a structured tracking system for negative customer experience, categorized by source (product, mobile app, delivery, marketplace content, installation, etc.).
• Prepare the first analytical report with findings and recommendations for the relevant teams within the first 30 days, and continue providing such reports on a monthly basis.
• Reduce the number of negative customer cases by at least 20% within the first six months, compared to the equivalent period before joining the team.

Required Competencies:

• Builds trust, even during difficult conversations with dissatisfied customers.
• Balances empathy for customers with a strong focus on business outcomes.
• Demonstrates excellent written and spoken English communication skills (C1 or above).
• Identifies the root causes of problems rather than only addressing their symptoms.
• Recognizes recurring patterns in customer interactions and turns them into practical insights for the business.
• Takes ownership of results without requiring constant supervision.
• Learns quickly and is able to find solutions independently.
• Demonstrates high personal productivity and effectively prioritizes work.

What We Offer

• Competitive fixed salary
• Performance-based bonus
• Opportunity to build a category leader in the EV charging market
• Fully remote work
• 15 working days of paid vacation per year (available after 6 months of employment).
• 5 paid sick days without medical certificates.
• Sports and professional development budget after successful completion of the probation period

# About the role

We make tools for marketing and sales teams. Right now we're building an analytics platform, along the lines of Google Analytics but aimed at marketing and sales. It'll be used internally first and then rolled out to customers as part of our product line.

We already have a product lead who owns the vision for it. What's missing is a strong technical partner for her: someone senior who can build the thing, who knows the marketing/sales analytics space well enough to make the vision sharper, and who builds it properly from the start, since the internal version is really v1 of a product customers will end up using.

If you like being handed tickets and closing them, this isn't the right fit. We need someone who owns how it gets built and has real input on what gets built.

Overlap with US West Coast (Pacific Time) business hours is required.

# What you'll do

- Build the product end to end: Rails on the backend, VueJS/React on the frontend.
- Work closely with the product lead, turning her vision into something that ships and pushing back when the tech says otherwise.
- Work out how we collect, store and serve the data so it stays fast and reliable as it grows.
- Build the reports, funnels and metrics that marketing and sales people will actually use to make decisions.
- Keep the roadmap moving without waiting to be handed the next task.
- Build it to hold up once it goes public: multi-tenant, secure, reliable.

What you'll need

- Several years of full-stack work with Rails and Vue.js/React.
- Real experience with large datasets and the problems that come with them: slow queries, storage, aggregation.
- A background in analytics products for marketing or sales, whether that's attribution, campaigns, funnels or pipeline. You understand how these teams read their data.
- You've owned something technically, not just contributed to it.
- Opinions about data, and about what's worth measuring.

# Nice to have

- Taken a product from internal tool to something customers pay for.
- Worked with an analytics store like ClickHouse, BigQuery or Redshift, plus background jobs (Sidekiq or similar).
- Martech or salestech background.
- Been the first or lead engineer on something early-stage.

# Who we're looking for

Skills get you in the door, the fit matters more. This works if you move things forward on your own initiative, can argue your case and then get behind a decision and ship it without turning it into a turf war, and have a feel for what marketing and sales teams need from their data.

In the cover letter please briefly describe most relevant experience building and owning a data-heavy product.
 

About ByChat FinOps

ByChat FinOps is a production-ready B2B AI platform that helps organizations understand, analyze, and optimize cloud infrastructure costs across AWS, Azure, Google Cloud and Alibaba Cloud.
 

Our platform combines cloud billing data with Generative AI, enabling users to ask natural language questions such as:

• Why did our cloud costs increase this month?
• Which services generate the highest expenses?
• Will we exceed our budget next quarter?
• Where can we reduce infrastructure costs?
   

Behind the scenes, intelligent LLM Agents work with cloud APIs, read-only SQL queries, billing datasets, forecasting models, anomaly detection algorithms and FinOps analytics to deliver accurate, explainable business insights.

This is not an experimental PoC. ByChat FinOps is an actively growing production product where AI reliability, security, scalability and measurable business value are our highest priorities.
 

What You'll Do

As an AI/ML Engineer, you will design and build the intelligence behind ByChat FinOps by developing reliable LLM-powered agents capable of transforming complex cloud financial data into actionable recommendations.

Your responsibilities will include:

• Design and develop LLM Agents, sub-agents and intelligent tools.
• Build agentic workflows using prompting, tool calling and structured outputs.
• Improve response quality, reliability, latency and LLM cost efficiency.
• Develop secure Text-to-SQL capabilities and safe interaction with financial datasets.
• Implement AI features for:
  • Cloud cost analysis
  • Cost attribution
  • Anomaly detection
  • Budget forecasting
  • Savings recommendations
• Process and analyze large-scale cloud billing datasets.
• Build evaluation pipelines, golden datasets and automated LLM testing.
• Improve AI observability using tracing and evaluation frameworks.
• Integrate AI services with FastAPI, PostgreSQL and cloud provider APIs.
• Research emerging AI technologies and successfully bring them into production.
• Collaborate closely with Backend, Frontend and Product teams to deliver end-to-end product functionality.
   

Requirements

Must Have

• Strong Python development skills.
• Commercial experience building production AI/LLM applications.
• Practical experience with:
  • Prompt Engineering
  • Function / Tool Calling
  • AI Agents
  • Structured Outputs
• Understanding of:
  • Context management
  • Hallucination mitigation
  • Guardrails
  • Validation
  • Retry strategies
• Strong SQL skills and experience with PostgreSQL or other relational databases.
• Experience building APIs and integrating external services.
• Understanding of ML evaluation methodologies, statistics and anomaly detection fundamentals.
• Ability to write clean, maintainable and well-tested production code.
• English sufficient for technical documentation and daily communication.
   

Nice to Have

• LangChain, LangGraph or other Agent Frameworks.
• AWS Bedrock, Claude or other managed LLM platforms.
• Experience with FinOps and cloud billing:
  • AWS CUR
  • AWS Cost Explorer
  • Azure Cost Management
  • Google Cloud Billing
• Experience with:
  • Langfuse
  • LangSmith
  • RAGAS
  • AI observability platforms
• Experience processing large datasets (CSV, XLSX, Parquet, ETL pipelines).
• Knowledge of forecasting and time-series analysis.
• Docker, CI/CD and AWS infrastructure.
• Experience optimizing LLM latency, token usage and operational cost.
• Multi-tenant application architecture and secure AI tool execution.
   

Technology Stack

• Python 3.12
• FastAPI
• LangChain
• LangGraph
• AWS Bedrock
• PostgreSQL
• SQL
• Langfuse
• RAGAS
• Docker
• Next.js / TypeScript
   

Why Join Us?

• Build a production AI platform used to solve real business challenges.
• Work with modern Generative AI and Agentic AI technologies.
• Design intelligent systems that interact with cloud infrastructure at scale.
• Collaborate with experienced engineers in AI, Cloud and Backend development.
• Influence product architecture and technical direction.
• Work on problems involving cloud economics, AI reliability, observability and optimization.
• Grow together with a fast-evolving international AI product at the intersection of Generative AI, Cloud and FinOps.

We’re looking for a Project Manager who can bring structure, visibility, and rhythm to our development teams’ delivery process. Your mission will be to coordinate multiple teams, keep projects moving, remove blockers, and help us level up the way we plan, track, and ship our work.

• Coordinate delivery across several product teams and help ensure predictable, high-quality releases;
• Organize and facilitate team ceremonies: Daily, Planning, Refinement, Review and Retrospective;
• Maintain delivery plans, sprint scope, timelines and team dependencies;
• Track progress, risks and blockers, and help teams resolve them;
• Coordinate communication between development, product, QA and other departments;
• Help translate approved product requirements into clear delivery plans and actionable tasks;
• Keep Jira boards, workflows and project documentation structured and up to date;
• Prepare clear progress reports for stakeholders;
• Monitor team workload and capacity and highlight delivery risks in advance;
• Improve delivery processes and team workflows together with product and engineering leadership;
• Support onboarding of new team members;
• Maintain relevant team and process documentation in Confluence.

• 3+ years of experience as a Project Manager, Delivery Manager or similar role;
• Experience coordinating software development teams and multiple workstreams;
• Good understanding of SDLC, Agile, Scrum and Kanban;
• Practical experience with sprint planning, backlog coordination, dependency management and release tracking;
• Ability to identify risks, blockers and process bottlenecks;
• Strong communication, facilitation and organizational skills;
• Ability to work with developers, QA, product managers and technical leads;
• Confident experience with Jira and Confluence;
• Ability to work in a dynamic environment with changing priorities;
• English sufficient for written documentation and team communication.

• Experience working with teams of 15–20+ people;
• Experience helping split large teams into smaller cross-functional teams;
• Background in QA, Business Analysis or software development;
• Experience in fintech, iGaming, marketplaces or high-load products;
• Familiarity with the Steam trading ecosystem or skins market;
• Experience improving Jira workflows and delivery processes;
• Hands-on experience working with AI agents.

• Spontaneous weekend from the CEO;
• Support for professional development, including events (we went on a MAJOR trip to Copenhagen, for example), certifications, and educational materials;
• Start working at a time that’s comfortable for you;
• People Partner who will always support you in word and deed;
• Anniversary and performance bonuses;
• Input on project direction in a bureaucracy-free environment;
• Regular performance reviews and personal feedback sessions;
• 20 paid vacation days and 7 sick leave days;
• Assisting with the accounting and tax management for individual entrepreneurs;
• English language and Well-being benefit — so that you can improve your mental health the way you want;
• No time tracking;
• We purchase CHARGING STATIONS for our spacers;
• We help Ukraine: every month the company supports AFU and transfers donations for ammunition and supplies.

Position Name: SOC Engineer 

Reports to: Team Lead, SOC

Location: Remote, Ukraine

Role Overview

Atlas Technica's mission is to shoulder IT management, user support, and cybersecurity for our clients, who are hedge funds and other investment firms. Founded in 2016, we have grown year over year through our uncompromising focus on service.

We value ownership, execution, growth, intelligence, and camaraderie. We are looking for people who share our Core Values, thrive, and contribute to this environment while putting the customer first. At Atlas Technica, we offer a competitive salary, comprehensive benefits, and great perks to our global Team. We strive to maintain a professional yet friendly environment while promoting professional and career development for our Team Members. Join Atlas Technica now!

We are seeking a SOC Engineer to support the design, operation, and continuous improvement of Atlas Technica’s Security Operations Center.

Responsibilities

• Design, implement, and maintain SIEM, EDR, and security monitoring platforms
• Develop and tune detection logic to reduce false positives
• Lead investigation and response for complex incidents
• Build automation, playbooks, and workflows
• Partner with IT and engineering teams on remediation
• Conduct root cause analysis and post-incident reviews
• Maintain documentation and runbooks
• Support audit and compliance requests

Requirements

• Experience in security operations or incident response
• Hands-on experience with SIEM and EDR tools
• Strong understanding of networking and operating systems
• Ability to analyze logs and telemetry
• Strong communication skills

Desirable Qualities

• Experience in regulated environments
• Scripting or automation experience
• Familiarity with SOC 2 or ISO 27001

Atlas Technica is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Position Name: Cloud Engineer - Azure
Reports to: Professional Services Manager
Location/Type: Ukraine
 

About Us:

Atlas Technica's mission is to shoulder IT management, user support, and cybersecurity for our clients, who are hedge funds and other investment firms. Founded in 2016, we have grown year over year through our uncompromising focus on service.

We value ownership, execution, growth, intelligence, and camaraderie. We are looking for people who share our Core Values, thrive, and contribute to this environment while putting the customer first. At Atlas Technica, we offer a competitive salary, comprehensive benefits, and great perks to our global Team. We strive to maintain a professional yet friendly environment while promoting professional and career development for our Team Members. Join Atlas Technica now!

We are seeking a Cloud Solutions Engineer to join our professional services team, focusing on project implementation, onboarding large and complex clients, and managing cloud environments such as Azure and AWS. This role is highly technical and offers excellent career development opportunities. As part of the team, you will work closely with the Professional Services Manager and other team members to deliver robust cloud solutions while contributing to the architecture, design, and maintenance of client environments.

Responsibilities

• Manage, build, deploy, and maintain scalable cloud infrastructure on Azure and AWS.
• Optimize performance and manage costs in cloud environments.
• Troubleshoot and resolve complex cloud-related issues.
• Support onboarding of large and complex clients by implementing tailored cloud solutions.
• Design and architect cloud-based solutions that align with client needs.
• Identify client requirements and recommend appropriate cloud solutions.
• Serve as an escalation point for service-related issues requiring advanced cloud expertise.
• Maintain and strengthen partner relationships with Microsoft, Amazon and other vendors.
• Support the sales team during pre-sales activities by providing technical expertise.
• Help productize solutions to expand the organization's service catalog.
• Conduct research and development to evaluate new technologies and implement best practices.
• Document implementations, processes, and solutions for internal and client use.

Qualifications

• 4+ years of relevant technology experience.
• Proficiency with Azure, AWS, Microsoft 365, Active Directory, and hybrid cloud environments.
• Strong understanding of network and connectivity solutions, including VPNs and hybrid network configurations.
• Proven ability to design, scope, and execute technical solutions tailored to client requirements.
• Ability to communicate complex technical concepts effectively to diverse audiences.
• Self-motivated, proactive, and accountable for individual and team outcomes.
• Active certifications in Azure, AWS, or Microsoft 365 are highly desirable and will be discussed during the interview process.

Preferred Qualifications

• Advanced knowledge of high-level infrastructure design and architecture.
• Experience with finance or alternative investment industries.
• Experience with advanced Azure and AWS service deployment using automation.
• Ability to create detailed technical documentation.
• Previous experience with Managed Services Providers (MSPs).

Atlas Technica is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.