Jobs at Djinni

We are building a revolutionary AI-based image and video processing platform and are looking for an Integrations Engineer to help expand our customer base through your technical expertise. We are open to candidates who can contribute significantly to developing our solutions and improving the customer experience.

​

Role Overview
​The responsibilities of a Solutions Engineer include sharing expertise on the product and its integration—specifically focusing on front-end understanding and a strong overall grasp of web technologies. You will use your analytical and interpersonal skills to guide our clients and maximize the value they gain from using our technology.
 

​The ideal candidate should have excellent communication and interpersonal skills, as well as the ability to meet KPIs and deadlines, demonstrating strong analytical abilities.

​Key Responsibilities

• Be the Product Expert: Act as the product expert and trusted advisor that clients can turn to for guidance on maximizing value from our technology.
• Expand Technical Expertise: Gain experience in front-end and back-end development, web optimization, performance best practices, AI/ML, cloud computing, media compression, and CDN.
• Support & Troubleshoot: Support customers’ technical queries, solve integration issues, and demonstrate the possibilities of the technology.
• Onboard Customers: Manage the technical onboarding of new customers and translate their desired outcomes into an implementation plan that will provide value.
• Define Requirements: Define new technical requirements for integration and prioritize project timelines.
• Cross-functional Collaboration: Ensure all customer requests and issues are handled promptly, working in collaboration with relevant teams including Customer Success, R&D, Sales, and Marketing.
• Quality Assurance: Utilize QA practices to ensure high-quality integrations

Requirements

• Language Proficiency: Strictly C1-C2 English level required.

  Candidates at an Upper-Intermediate (B1-B2) level will not be considered. Exceptional written and verbal presentation skills are a must.

• Working Hours: High flexibility and ability to operate within the US time zone.
   

​Technical Skills:

• 5+ years of experience as a Solutions Engineer, Front-End professional, or in QA within a global, fast-paced environment.
• Experience with Full-Stack technologies (e.g.,Node.js, React, Angular) or QA skills (e.g., automated testing, performance testing).
• ​Hands-on experience with web and cloud technologies.
• Experience with basic debugging/QA tools (e.g., Chrome Dev Tools).
• Problem Solving: Ability to effectively assess and quickly resolve technical issues while working with both technical and non-technical teams. High-level technical, project, and problem-solving skills.

• Mindset: Strong critical thinking and analytical skills with an entrepreneurial, proactive, and result-oriented mindset. Highly motivated, a fast learner, and open-minded.

   

Nice to Have​

• BS, BA, BEng degree or equivalent in Computer Science or a related field.
• ​Experience with Full-Stack technologies (e.g., Node.js, React, Angular) or automated/performance QA testing skills.
• ​Relevant certifications, courses, or experience in adjacent technologies.

We OFFER:

• ​A fast-paced, highly professional, international team environment with a flat structure and rapid decision-making.
• ​Competitive compensation packages commensurate with your background and product portfolio.
• ​Flexible, remote-first workflow optimized for seamless global alignment.
• Medical Insurance in Ukraine and a Multisport program in Poland.
• Offices in Ukraine (Kyiv, Kharkiv) and Poland (Wroclaw) or Remote.
• Paid vacation, sick leave, and official holidays.
• Legal & Accounting services.
• The company provides all necessary equipment.
• English classes and Education reimbursement.

SSA Group is looking for a Business Development Manager to drive B2B sales of our software products, data-driven solutions, and professional services. Experience in the IT industry is not essential; we are looking for a strong sales professional with a proven track record in international B2B sales, a hunter mentality, and a strong focus on results. You will manage the full sales cycle and work closely with Campaign Managers, who generate a pipeline of qualified leads using Lead Navigator, our proprietary B2B lead and campaign generation platform.

Candidate Requirements

• 5+ years of experience in international B2B sales
• Proven track record of substantial contracts
• Fluency in English (spoken and written)
• Excellent negotiation, presentation, and communication skills
• Results orientation, an entrepreneurial mindset, and self-motivation
• Willingness and ability to travel internationally
   

Responsibilities

• Managing the full sales cycle: from identifying and engaging prospective clients to negotiating and closing deals
• Collaborating closely with Campaign Managers to align on targeting, communication strategies, and follow-up actions
• Conducting discovery calls and delivering compelling presentations and product demonstrations to potential clients
• Preparing commercial proposals and contracts
• Building and developing long-term client relationships, including account expansion and cross-selling/upselling the company’s full portfolio of products, solutions, and services
• Representing the company at international meetings and conferences
• Participating in the continuous improvement of the sales process

Position overview
Domain: Banking / FinTech

We are looking for a Senior Business Analyst to support complex IT delivery initiatives for a large banking client. The role requires strong banking domain knowledge, enterprise IT experience, and practical use of AI tools to improve business analysis, requirements management, documentation, and stakeholder communication.

Responsibilities

• Gather, analyze, and document business, functional, and non-functional requirements.
• Use AI tools to accelerate requirements analysis, documentation, meeting summaries, backlog preparation, process analysis, and research.
• Facilitate workshops, interviews, backlog refinement, and requirement clarification sessions with business and technical stakeholders.
• Translate business needs into clear user stories, acceptance criteria, process flows, use cases, and specification documents.
• Analyze banking processes, identify gaps, dependencies, risks, business rules, and improvement opportunities.
• Support solution design by clarifying data flows, integrations, system behavior, and operational scenarios.
• Maintain and prioritize product backlog together with product owners and delivery teams.
• Support UAT planning, test scenario preparation, defect clarification, and business validation.
• Ensure requirements are aligned with banking regulations, audit expectations, security standards, and internal governance.
• Apply AI responsibly, respecting confidentiality, data privacy, compliance, and internal banking policies.
  
  Requirements
• 6+ years of experience as a Business Analyst, System Analyst, Product Analyst, or similar role.
• Strong experience with requirement collection, documentation, stakeholder management, and process analysis.
• Hands-on experience writing user stories, acceptance criteria, BRDs, FRDs, process flows, use cases, and data mapping documents.
• Good understanding of software delivery lifecycle, Agile/Scrum, and enterprise IT delivery.
• Ability to communicate effectively with both business and technical stakeholders.
• Strong analytical thinking, structured documentation, facilitation, and problem-solving skills.
• Experience with tools such as Azure DevOps, Jira, Confluence, Visio, Miro, SharePoint, Excel, and PowerPoint.
• Practical experience using AI tools such as Microsoft Copilot, ChatGPT Enterprise, Azure OpenAI, or similar for business analysis tasks.
• Understanding of AI limitations, prompt quality, human review, confidentiality, and responsible AI usage in regulated environments.
• Upper-intermediate or advanced English.
  
  
  
   

Our partner is a leading B2B iGaming supplier delivering engaging casino content to regulated markets worldwide. Since 2012, they’ve been building high-quality gaming experiences through a modern cloud-native platform that powers hundreds of operator brands across multiple jurisdictions.

Their Platform Solutions team sits at the heart of that ecosystem, enabling seamless integrations between the company, operators, aggregators and platform providers.

Our partner is looking for a Senior Backend Developer who thrives in a deeply hands-on environment and enjoys being close to the code on a daily basis. This role is heavily focused on building, optimising, and scaling backend services in a high-load system where performance and reliability are critical.

You’ll be working on complex, real-time challenges at the core of their platform – improving latency, ensuring high availability, and making systems more efficient at scale. This is not a coordination-heavy role; it’s for someone who enjoys writing production code, solving tough engineering problems, and seeing the direct impact of their work.

Main Responsibilities

• Work as part of a cross-functional team owning a core product within the platform
• Design, build, and deliver new backend features end-to-end in a distributed environment
• Write high-quality, production-level code daily, contributing directly to a high-load, scalable system
• Take ownership of services handling financial transactions at scale, with a strong focus on reliability
and accuracy
• Proactively suggest and implement improvements in architecture, processes, and development
practices
• Participate in code and architectural reviews to maintain high engineering standards
• Solve complex business and technical challenges with pragmatic, efficient solutions
• Participating in on-call rotations within the squad to ensure the reliability and availability of our
systems
• Play an active role in ongoing tech transformation initiatives across the platform
• Collaborate closely with engineers, product, and other stakeholders to deliver impactful solutions
used by millions globally

Mandatory Requirements

• Solid experience with Node.js/TypeScript is ideal, but we also welcome experts in other OOP languages such as Java, Python, C++, C#, or Go.
• Strong understanding of asynchronous programming techniques
• Experience with distributed systems and messaging systems (Apache Kafka, gRPC)
• Knowledge of relational databases (MySQL, PostgreSQL), columnar databases (ClickHouse), and
NoSQL technologies (DynamoDB, MongoDB)
• Skilled in developing and maintaining end-to-end and unit tests
• Proven track record of developing production-ready solutions
• Degree in Computer Science or related field

Nice to Have

• Experience with large-scale microservices architecture.
• Good ground knowledge of Kubernetes
• Familiarity with cloud providers (especially AWS)
• Understanding of application security and industry best practices
• Understanding of enterprise development patterns
• Active performance observation
• Gambling domain experience

We offer

• Competitive Salary
• Quarterly Bonuses
• Unlimited Paid Time Off
• Unlimited Paid Sick Leave
• Remote & Flexible Working
• Private Medical Insurance
• Financial Support for Life Events
• Professional Development Budget
• International Exposure
• Regular Company Events

We are looking for a results-driven Account Manager / Lead Generator to join our team. If you have strong communication skills and know how to generate leads, we’d be happy to meet you. 🚀
 

This role offers growth opportunities in the Sales direction. 💰

Responsibilities:

- Search for potential clients and generate new leads

- Build and maintain strong relationships with clients

- Negotiate terms and support clients throughout the sales process

- Manage ongoing communication with clients

- Work closely with the team to ensure successful project delivery

- Follow up with prospects and convert them into long-term clients

Requirements:

- English level B2 (written and spoken)

- Strong communication and negotiation skills

- Sales mindset and proactive attitude

- Experience in sales, account management, or lead generation will be an advantage

- Ability to work independently and achieve targets

- Responsibility and good organizational skills

If you are ambitious, communicative, and want to grow in sales, you to us. 🔥

As a PR Intern, you will support the Marketing and Communications team in strengthening DICEUS’s brand presence in the international insurance technology market. You will leverage AI-powered tools and traditional PR methods to research, analyze, and produce high-quality content that positions DICEUS as a trusted InsurTech partner. 

This internship is an opportunity to gain hands-on experience in PR, media relations, and market research while working in a dynamic, innovation-driven industry. 

🔹 Key Responsibilities 

• Conduct market and competitor research in the insurance technology sector. 
• Support preparation of press releases, media pitches, and LinkedIn content. 
• Identify and evaluate media outlets, journalists, and industry awards (US, UK, Europe) for brand promotion. 
• Monitor PR and communication activities of competitors and summarize key findings. 
• Create infographics, visuals, and marketing materials using AI/design tools (Midjourney, Canva, Jasper, etc.). 
• Assist in identifying market intent signals (e.g., modernization projects, partnerships, acquisitions). 
• Support PR activities for conferences, awards, and industry events. 
• Prepare weekly summaries of PR and media activities. 

🔹 Requirements 

• Strong interest in PR, marketing, and technology. 
• Good written and verbal English (B1–B2+). 
• Ability to explain complex topics in simple, clear language. 
• Solid research and analytical skills. 
• Familiarity with AI tools (ChatGPT, Jasper, GrammarlyGO, Midjourney, Canva AI, Meltwater AI, BuzzSumo, Similarweb/AlphaSense). 
• Proficiency with Google Workspace / MS Office. 
• Self-motivated, detail-oriented, and able to work independently. 

🔹 Nice to Have 

• Background in communications, marketing, journalism, or business. 
• Experience with B2B PR (preferably in SaaS, fintech, or InsurTech). 
• Understanding of global insurance and technology trends. 

🔹 What We Offer 

• Real experience in international PR within the insurance technology market. 
• Mentorship and structured development path. 
• Exposure to AI-driven PR workflows and innovation practices. 
• Opportunity to collaborate with a global team. 
• Potential for long-term collaboration after internship. 

REQUIREMENTS:

• Experience in advertiser-focused positions (sales, account manager) in self-service networks or SSP
• Extremely proactive, organized, responsible with the ability to work in a team
• Computer skills, good knowledge of MS Excel, Power Point
• Excellent communication skills, fluency in English
• Understanding the market for effective digital advertising in English-speaking countries
   

RESPONSIBILITIES:

• Constantly look for new customers and potential partners
• Planning and conducting calls/meetings with potential partners and advertisers
• The full cycle of client engagement (communication, offering the best integration option for the client, handing over the involved client to the account management team)
• Growth and optimization of advertiser partner accounts by identifying, closing sales opportunities and analyzing current effectiveness and efficiency of advertising campaigns
• Work with advertiser partners and internal team on optimization of advertising campaigns
• Analyzing user experience, partner feedback and providing ideas that can improve our platform
   

WILL BE A PLUS:

• Availability of a database of active advertisers, media buyers and affiliates
• Experience in management/accounting of CPC, CPM, CPA campaigns
• Knowledge of Google Ads, Google Ad Manager, Google Analytics, Facebook ads
   

WE OFFER:

• Competitive salary
• A friendly and professional team
• Opportunities for professional growth and career development
• Paid vacation and sick leave
• Corporate English classes
• Medical insurance

EverHelp is a team of professionals that’s developing outsourcing support services for plenty of products all over the world at a dynamic pace. The project launched in 2021, and last year we experienced a yearly growth rate of +82%. Since February 2022, we've managed to preserve all our workplaces and, most importantly, we continue to strengthen our team while maintaining an employee satisfaction rate of over 90%.

In 2026, EverHelp received 9 international workplace and employer awards. The company ranked #1 in the Top 30 Inspiring Workplaces in Europe, was named the #1 employer among European companies with 500–4,999 employees, and earned Best-in-Class recognition across 6 categories: Culture & Purpose, Leadership, Inclusion & Belonging, Wellbeing, Employee Voice, and Employee Experience. EverHelp was also named one of the 28 Best Places to Work by Business Intelligence Group — a global award recognizing companies with strong workplace cultures and outstanding employee experience.

Our statement:

• We’re against war and unjustified aggression,
• We evacuated all the teammates and their families from the frontline, helped them find a new place to live and provided financial support,
• We provided the team with charging stations,
• We continue to work together for the future of Ukraine.

We're hiring: German-speaking Customer Support Representative (Hospitality) | Fully Remote

Looking for your next opportunity in customer support? Join an international hospitality project where you'll help create outstanding guest experiences for travelers across Europe.

What you'll do:

• Support guests via phone, chat, email, WhatsApp & booking platforms
• Assist with reservations, property access & booking-related requests
• Solve problems with empathy and a hospitality-first mindset
• Work in a dynamic international environment

We're looking for someone who has:

• German (B2+) & English (B2+)
• 1–3 years of Customer Support, Hospitality, or other customer-facing experience
• Excellent communication and problem-solving skills
• A positive, customer-oriented attitude

What we offer:

• Fully remote collaboration
• Career growth opportunities within a rapidly growing international company
• Friendly, supportive team and continuous mentorship
• Join EverHelp — one of Europe's top employers, recognized with multiple international workplace awards in 2026.
• Rotating schedule (24/7 support): 5 shifts per week, including 2-3 night shifts.

If you're passionate about helping people and want to build your career in an international environment, I'd love to hear from you!

Feel free to send me a message or apply directly. Referrals are also very welcome!

Hi there!

Are you a tech enthusiast ready to take on a challenging role in a dynamic environment? We’re looking for a Support Engineer who is passionate about working with complex systems that make a real impact across the globe. If you have experience with Linux/UNIX, TCP/IP networking, MySQL, and hardware server components, you might be the perfect fit for our team!

Join us to work on world-class communication solutions, develop your skills, and build an exciting career.
Required skills:

— Intermediate English (B1)

— Familiarity with Linux/UNIX command-line tools/environment

— Intermediate knowledge of TCP/IP networking, network protocol and packet analysis

— Experience with MySQL or other SQL database

— Understanding of typical hardware server components

As a plus:

— Technical background and IT education

— Scripting skills (bash, perl or python)

— Linux server performance troubleshooting

— Experience with web server software (like apache, nginx)
— Knowledge in the field of voip, sip

Don’t know how to deal with an issue yet? Don’t worry, we’ve got good internal courses and documentation and a great team to help you climb up the learning curve!

We offer:

— Professional development

— Highly skilled colleagues who are ready to share knowledge

— Professional trainings

— Excellent career opportunities. Make yourself and become anyone you are willing to: Senior System Engineer, Senior System Administrator, Senior Software Developer, Senior QA Automation, Senior Project Manager, etc.

— Official competitive salary

— Performance review every six months

— Paid vacations, compensatory leaves and sick leave

— Work schedule up to you: standard “office” schedule (5 day 9 till 18.00 it is Kyiv time (UTC+2/+3 ) Or flexible schedule with 12-hour shifts every three days from 8 till 20.00 or from 20.00 till 8.00.

— English classes with the experienced teachers

Responsibilities:

— Assisting telecommunication providers with launching new projects, or reconfiguration of our solutions to fulfill their current business needs

— Troubleshooting technical issues by request from customer’s tech team

—Monitoring of customers’ hardware and software infrastructure and ensuring site reliability

— Performing software updates or/and migrations to the new hardware or in the cloud

— Constant self-development in technical skills to catch up with the latest trends in technology

— Communicating with customers in a professional manner through the ticketing system. Ensuring a timely resolution of all issues meeting or exceeding SLA’s or customer expectations

— Occasional business trips all over the world for employees who have deep system knowledge and desire to travel

— You will rapidly gain vast knowledge of:

a wide variety of software applications and other components (Docker, Cassandra, MySQL, Elastic) across companies in telecommunication industry

— Managing expectations of business customers and vise escalation to keep the situation under control

About company:

PortaOne is a software developer for communication service providers. We help telcos develop and provide new communication services (IPTV, MVNO/LTE core and another) in places where they didn’t exist before or were inaccessible due to cost. Our products are a unique combination of commercial software (high-quality support, detailed documentation, etc.) while completely open to customers (open-source code, specific tools to support client-created modifications). If using a metaphor, we provide reliable hi-tech vans for communications industries’ Wild West pioneers.

The company was founded in 2001 — and now our staff consists of nearly 250 people. We have 480+ clients (Vodafone, Ziggo, TRavelSIM) in more than 90 countries on all five continents. The demand for our products has been growing for over two decades, and the pandemic even boosted it. So if you look for a challenging job with a highly demanded product and a stable income, PortaOne is the right place!

More information about the company can be found on our website portaone.com.

About us:

International IT company ZONE3000 has been providing complete solutions for developing and supporting web services (domain registration, hosting, SSL certificates, private mail) for 25 years. Our strategic partners are the world’s second biggest domain registrar Namecheap and a leading Ukrainian hosting provider HOSTiQ. We cooperate with more than 2200 specialists and are listed in the TOP 10 of the largest biggest IT companies in Ukraine.

Job requirements:

ZONE3000 opens up new opportunities, who might be interested in them?

• young ambitious professionals, who are just dreaming about pursuing an IT career;
• students willing to combine education with a professional development path;
• specialists seeking to master a new industry or change their occupation completely.

If you catch yourself thinking that this description fits you perfectly, it’s about you, check out our current position of Customer Support Specialist.

The only requirement for this position is an Intermediate or above level ofEnglish. All the technical details and professional skills will be taught at our training.

You’ll work remotely and do shifts. That’s why you can effectively manage your working time, and even combine work with studying.

What you’ll get:

• A job in the most stable and reliable IT industry. Job experience in an IT company by international standards.
• Formal employment, paid vacation and sick leave.
• Stable income starting from $400. Night shifts are paid extra (rate х1.5), for example: if you have 6 night shifts in a month, you’ll get $457.
• Technical training course where you’ll gain professional insight into web services, domains, hosting and the internet in general. You’ll also learn how to interact with clients all around the world and how to manage business communication. The company will pay you $300 after successfully passing the end-of-level test.
• Professional development opportunities and also a pay rise. For additional initiatives or extraordinary results you can get monthly and quarterly bonuses.
• Opportunity to change your position using our Internal Mobility project. We always listen to your wishes and support your talents and abilities. For example, you might want to get a job in other business fields, in other IT positions: Product Owner, Project Manager, Scrum Master, software developer, system administrator, etc.
• Development of soft and hard skills in the corporate training centre with training materials provided by our New York colleagues.

What you will do:

• Consult and support users of our products in solving various issues related to web services. For example, it can be assistance in choosing services, installation or setting up our products and services. Communication is provided through chats and tickets (emails)

Some extra perks you’ll get:

• FreeEnglish classes: grammar lectures, speaking clubs.
• Points accumulation system, where the points can be exchanged into certificates with MAKEUP, Rozetka, Citrus, JYSK, etc.
• Discount system for our employees, where you’ll get discounts and special offers from our partners (food delivery and entertainment venues, medical centres and pharmacies, beauty parlours and gyms, educational courses and much more).
• Corporate culture which involves a warm and welcoming team atmosphere, team buildings, corporate parties* and other activities which make workflow processes more enjoyable and valuable.
• Team buildings and corporate parties are on hold for the duration of the armed conflict.

Collaborator is a PR distribution marketplace created to help SEO specialists and marketers distribute content on websites and social media.

We are looking for a remote, full-time Sales Specialist to join our team, manage the sales process, run product demos, close deals, and onboard new clients.

Key responsibilities:

• Manage the full sales cycle: qualify leads, conduct product demos, understand client needs, handle objections, negotiate, and close deals;
• Onboard new clients: guide them from signup to a confident and effective start on the platform, providing initial product and strategic support;
• Help clients build and refine their SEO/link-building strategy using Collaborator.pro, aligned with their business goals;
• Attend industry conferences and events worldwide as a company representative and contribute to networking and lead generation;
• Collect client feedback and share insights with the product and internal teams to improve the user experience.

What we’re looking for:

• Proven experience in sales, including managing the sales process and closing deals;
• Previous experience in SEO and link building (guest posts, backlinks, PR placements, outreach, etc.);
• Strong English communication skills (spoken and written), with confidence presenting to clients;
• Strategic mindset and the ability to recommend optimal approaches for using the platform;
• Willingness and ability to travel internationally for conferences and events is required;
• Ability to occasionally work in US time zones is a strong advantage.

Benefits of working with us:

• Freedom in making decisions that will help to achieve the project KPIs – we value proactivity and are always open to new ideas;
• The opportunity to improve your professional skills while working with a growing IT platform;
• 22 working days of vacation per year and paid sick leave.

Other perks:

• A welcoming team, ever-ready to lend a hand.

Go Developer (Middle)

Salary range: $500 – $1500

Location: Ukraine (Remote)

Employment type: Full-time

Experience: 1+ year

A small, high-performing team is looking for a Middle Go Developer to support an experienced Senior Developer. Our project is growing, and the workload is increasing, so we are seeking a reliable specialist ready to dive into backend service development, write clean code, and grow alongside the team.

What you will be doing:

• Developing and supporting microservices in Go
• Designing and optimizing REST APIs / gRPC
• Participating in architectural discussions with the Senior Engineer and developing standalone modules
• Writing unit and integration tests
• Optimizing database performance and participating in Code Reviews

Our expectations (Must-have):

• 1–2 years of commercial software development experience with Go
• Solid understanding of Concurrency (goroutines, channels, context)
• Experience with PostgreSQL / MySQL (writing and optimizing SQL queries)
• Good grasp of REST API and gRPC / Protocol Buffers
• Experience with Docker and Git
• Basic knowledge of NoSQL (Redis / Memcached)
• Ability to use AI tools for code assistance and AI agents for automating routine tasks to boost personal productivity

Nice to have:

• Experience with message brokers (RabbitMQ / Kafka / NATS)
• Understanding the basics of Kubernetes and CI/CD
• Basic Linux skills

What we offer:

• Fully remote work setup
• 8-hour working day (flexible schedule can be discussed after the interview)
• Working closely with a strong Senior Go Developer (we expect self-reliance: before asking a question, you try to find the answer on your own first, but if stuck - help is always nearby)
• Minimal bureaucracy and fast decision-making processes
• Timely payouts

We look forward to receiving your CV! Please note: A short technical task and a brief video introduction are required prior to the interview.

Description:

Triton Growth is a Vancouver-based performance marketing agency. We run paid acquisition for high-ticket education, coaching, and info-product clients in North America. We manage 7-figure monthly ad spend across Meta, Google, and YouTube.

We're hiring a senior Meta media buyer to own client accounts end to end.
 

What you'll do:

• Own 2-4 client accounts: strategy, campaign builds, daily optimization, scaling
• Manage $50K-$300K+/month in spend per account
• Brief creative teams on new angles and iterations based on performance data
• Join weekly client calls with North American clients and present results

Requirements:

• 3+ years buying Meta traffic, with $50K+/month managed personally (you'll walk us through real accounts)
• Direct response background: lead gen, webinar, VSL, or call funnels. Ecom-only experience is not a fit
• Fluent spoken English. This is a client-facing role, not a backend one
• You can defend media buying decisions with data, not vibes

What you get:

• USD compensation, paid monthly, full-time contractor
• Fully remote, some overlap with Pacific time mornings required
• Direct access to founders, no layers
• High-ticket niche experience that compounds your market value

Hiring process: 
2-min Loom with application → 20-min video call → paid test task ($300) → offer with 30-day paid trial.

About Us

NYC Glass & Window Repair Inc specializing in residential and commercial glass repair, window repair, door repair, mirrors, shower glass, storefronts, and emergency glass replacement. We are looking for a professional Customer Service Representative to become the first point of contact for our customers.

Responsibilities

• Answer incoming customer calls professionally and courteously.
• Gather customer information, including contact details, service address, and description of the issue.
• Schedule service appointments using our CRM system.
• Respond to customer inquiries via phone, email, and text messages.
• Request photos or videos when necessary to assist with estimating.
• Create and update customer records accurately.
• Follow up with customers regarding appointments and estimates.
• Coordinate with dispatchers, technicians, and the sales team.
• Maintain a positive customer experience throughout every interaction.
• Escalate urgent or emergency requests when appropriate.

Requirements

• Excellent spoken and written English.
• Previous experience in customer service, call center, or appointment scheduling.
• Strong communication and active listening skills.
• Ability to multitask while speaking with customers.
• Comfortable working with CRM software and Google Workspace.
• Reliable high-speed internet connection.
• Quiet home office with a professional environment.
• Strong attention to detail and organizational skills.
• Positive attitude and problem-solving mindset.

Preferred Qualifications

• Experience in home services, construction, glass, windows, HVAC, plumbing, or similar industries.
• Sales or upselling experience is a plus.
• Experience working with U.S.-based customers.
• Fully remote position.
• Paid training.
• Long-term career growth opportunities.
• Friendly and supportive team environment.
• Performance-based bonuses after successful training and probation.

How to Apply

Please include:

• Your resume (CV)
• A short introduction about your customer service experience
• Your English proficiency level
• Your salary expectations
• Your availability to start

We are looking for someone who is reliable, professional, customer-focused, and committed to providing exceptional service to every client.

Seeking a results-driven Sales Manager to lead our sales department, develop new business opportunities, manage client relationships, and ensure consistent revenue growth. The ideal candidate is highly organized, customer-focused, and experienced in construction or related service industries.

The Sales Manager will oversee the entire sales process from lead generation and qualification through estimating, proposal follow-up, contract execution, and project handoff to operations.

Key Responsibilities

Sales Leadership

• Manage and oversee all incoming sales leads.
• Develop and implement sales strategies to achieve company revenue goals.
• Monitor sales performance and track KPIs.
• Conduct weekly sales meetings.
• Train and mentor sales representatives.
• Establish sales procedures and best practices.
• Ensure prompt response to all customer inquiries.

Lead Management

• Review and assign incoming leads.
• Monitor lead conversion rates.
• Ensure all leads are entered into CRM.
• Track lead sources and ROI.
• Develop relationships with property managers, building owners, architects, contractors, and facility managers.

Client Relations

• Build long-term relationships with clients.
• Conduct client meetings and site visits.
• Identify opportunities for additional services.
• Resolve customer concerns professionally.
• Maintain high customer satisfaction ratings.

Estimating & Proposal Management

• Review project requirements and specifications.
• Assist with complex estimates and proposals.
• Ensure estimates are accurate and submitted promptly.
• Follow up on all outstanding proposals.
• Negotiate pricing and contracts when appropriate.

Business Development

• Identify new market opportunities.
• Develop partnerships with property management companies.
• Build relationships with architects, general contractors, and developers.
• Attend networking events and industry meetings.
• Generate referral and repeat business opportunities.

CRM & Reporting

• Maintain accurate CRM records.
• Track sales activities and pipeline status.
• Prepare weekly and monthly sales reports.
• Monitor sales forecasts.

• Report key metrics to ownership.

   

Skills & Competencies

• Leadership
• Customer Service
• Negotiation
• Business Development
• Sales Forecasting
• Relationship Management
• Problem Solving
• Time Management
• CRM Management
• Team Building