Jobs at Djinni

Our client is an iGaming Advertising Agency specializing in performance-driven user acquisition for operators worldwide. The company partners with leading brands, delivering high-quality traffic through a combination of a global affiliate network and proprietary in-house traffic sources.

Recognized by industry awards and certifications, the agency is known for its reliability, transparency, and strong market presence. We are currently looking for a Sales Manager to attract new affiliate partners, manage the initial sales process, and reactivate inactive partnerships.

📋 Key responsibilities:

• Search for and attract new affiliate partners through active outbound prospecting
• Initiate contact, present partnership opportunities, identify partners’ needs, handle objections, and negotiate initial cooperation terms
• Qualify potential partners based on their traffic sources, GEOs, volumes, traffic quality, and business potential
• Coordinate with Affiliate Managers to select suitable offers and support new partners throughout the negotiation and activation process
• Reactivate inactive partners and identify new opportunities for cooperation
• Maintain accurate records of leads, negotiations, partner statuses, and sales pipeline performance
• Analyze sales funnel conversion and continuously improve prospecting and communication approaches
• Monitor the affiliate and iGaming market to identify new partners, traffic sources, and business opportunities

• Participate in industry events and conferences to expand the partner network

   

📚 Your qualifications:

• Proven experience in B2B sales, Business Development, partner acquisition, or a similar role
• Strong sales, negotiation, and communication skills
• Ability to independently build and manage a sales pipeline
• Experience in outbound prospecting and initiating contact with potential partners
• Ability to identify partners’ needs, handle objections, and convert negotiations into active partnerships
• Results-oriented and proactive approach with ownership of the sales process

• English level: B2 or higher

   

➕ Nice to have:

• Experience in iGaming, Affiliate Marketing, AdTech, Digital Advertising, or Performance Marketing will be a strong advantage

• An existing network of affiliate partners, particularly those working with SEO and PPC traffic, will be an advantage

   

Benefits:

⭐ Time Off & Recovery: 20 working days of fully paid annual leave, fully paid sick leave, and public holidays off according to company policy.

⭐ Health & Wellness: A flexible Benefits cafeteria that allows you to choose the perks that fit you best, with options including medical support, regular check-ups, mental health services, or gym access.

⭐ Education & Development: Internal and external training, industry events, language courses, and professional service subscriptions.

⭐ Workspace & Tech: All necessary corporate equipment provided, the flexibility to work fully remotely, and premium digital tools to enhance performance (e.g., AI tools, ChatGPT Plus).

⭐ Work Environment & Perks: Holiday bonuses, gifts for special occasions, paid business trips, and team events.

About the Role
We are looking for a Senior Frontend Developer to join our Engineering team based in Monaco.
You will report directly to the Team Leader of the Ticket Shop team and collaborate closely with frontend developers, backend developers, product owners, designers, QA engineers, DevOps engineers, and colleagues across Monaco, Barcelona, and Lviv.
Our platforms power international sports events, live entertainment, and premium fan experiences across the globe, handling high traffic, real-time interactions, and business-critical sales operations.
As a Senior Frontend Developer, your mission will be to design, build, and evolve scalable, high-performance, and maintainable frontend applications while contributing to technical decisions, frontend architecture, developer experience, and AI-powered engineering workflows.
You will also play an active role in our internal AI Engineering Platform initiative, where AI is deeply integrated into the software development lifecycle to accelerate delivery, improve quality, automate testing, and enhance engineering efficiency.

Responsibilities
● Lead the development of key frontend features and applications using modern frontend technologies, ensuring high standards of scalability, maintainability, performance, and user experience.
● Design and develop modular, reusable, and well-tested frontend components aligned with UX/UI guidelines and business requirements.
● Contribute to the evolution of our frontend architecture, engineering standards, and development workflows.
● Participate in cross-team technical discussions with the CORE team to align frontend needs, API contracts, performance expectations, integration strategies, and platform evolution.
● Collaborate closely with backend developers, QA engineers, Product teams, and business stakeholders to deliver fully integrated and user-centric solutions.
● Drive frontend performance optimization, accessibility, observability, responsiveness, and security improvements across our platforms.
● Promote and implement frontend best practices including clean architecture, state management, testing strategies, maintainable code structure, and scalable component design.
● Contribute to automated testing initiatives including unit, integration, and end-to-end testing strategies.
● Review code, mentor developers, share technical knowledge, and contribute to a strong engineering culture focused on quality and continuous improvement.
● Use AI-powered engineering tools and assistants for code generation, testing, documentation, code reviews, debugging, and engineering acceleration.
● Contribute to the continuous enrichment of our internal engineering knowledge base, coding standards, engineering rules, and AI context repositories used by our internal AI platform.

Required Skills
● 6+ years of experience in frontend development.
● Strong expertise with VueJS and modern component-based frontend development.
● Experience with React or other modern frontend frameworks is a strong plus.
● Strong expertise in JavaScript / TypeScript, HTML5, CSS3, and modern frontend engineering practices.
● Experience building scalable and maintainable frontend architectures.
● Strong understanding of frontend performance optimization, accessibility, security, and responsive design.
● Strong experience with automated testing practices (unit, integration, component, and end-to-end testing).
● Experience with CI/CD pipelines, Docker, and modern engineering workflows.
● Experience working with REST APIs and asynchronous frontend integrations.
● Strong communication and collaboration skills within cross-functional engineering teams.
● Ability to mentor and guide other developers through code reviews, technical discussions, and knowledge sharing.
● Experience using AI-assisted software engineering tools and workflows to improve development productivity, code quality, testing, and documentation.
● Experience using AI-assisted software engineering tools and workflows to improve development productivity, code quality, testing, and documentation.
● Familiarity with modern AI engineering concepts such as RAG, MCP, AI agents, prompt engineering, engineering knowledge bases, or AI-assisted automation workflows.
● Experience working on high-traffic platforms, e-commerce, ticketing systems, SaaS products, or large-scale digital platforms.
● Good written and spoken English.

Nice to Have
● Experience with Cypress, Playwright, Jest, or similar testing frameworks.
● Experience with observability and monitoring tools.
● Familiarity with modern AI engineering tools and workflows such as Claude Code, Cline, Cursor, GitHub Copilot, AI agents, and multi-model AI environments (Claude, GPT, Gemini, Qwen, etc.).
● Basic knowledge of backend technologies and API integrations, including PHP, Node.js, or Go.

Why Join Us?
● Work on highly visible, international, high-traffic digital platforms used during major sports and entertainment events.
● Join a modern engineering organization investing heavily in AI-powered software development and engineering acceleration.
● Work with an internal AI Engineering Platform integrated into daily engineering workflows.
● Contribute to innovative initiatives around AI-assisted development, automated testing, engineering automation, RAG-based knowledge systems, and AI-powered developer productivity.
● Collaborate with a talented and international Engineering team focused on scalability, quality, innovation, and continuous improvement.
● Play a key role in shaping the future of frontend engineering within a fast-evolving technical environment.
● Be part of an engineering culture that values ownership, technical excellence, learning, and innovation.

We're building a completely new product – Tiger Finder, an AI-powered influencer discovery platform – and looking for a Product Lead who'll lead the product and play a key role in shaping its future.

This isn't a traditional product role where you inherit roadmaps and spend your days writing tickets. You'll own the product roadmap and day-to-day product decisions, work directly with customers, and be responsible for making Tiger Finder better every week.

You'll collaborate closely with the company's founder and CEO on the long-term vision, while having the autonomy to make product decisions yourself. This is an opportunity to lead an early-stage product where your decisions will have a direct impact on the product, the business, and our customers.

We're looking for someone with a strong product mindset and an entrepreneurial spirit. Someone who enjoys talking to customers, spotting opportunities, validating ideas, and turning them into product capabilities people love.

You'll work with an experienced and highly motivated team that's building an exciting product from the ground up.

Responsibilities

• Own the product roadmap and prioritize what gets built next.
• Talk to customers and users to deeply understand their needs, workflows, and pain points.
• Turn insights into clear product priorities, requirements, and experiments.
• Work closely with designers and engineers to ship valuable features quickly.
• Analyze product usage and business metrics to guide product decisions.
• Optimize the entire self-serve user journey, from onboarding and activation to conversion, retention, and monetization.
• Work closely with Marketing and CS to improve product-led growth.
• Regularly interview customers and prospects to validate ideas, gather feedback, and identify new opportunities.
• Represent Tiger Finder in customer calls, product demos, and industry conversations to continuously learn from the market.
• Stay on top of trends in influencer marketing, creator economy, AI, and competing products.

Requirements

• 3+ years of Product Manager, Product Lead, or similar product leadership experience in SaaS companies. Your most recent experience should be in a product company or startup.
• Experience leading product-led growth (PLG) initiatives for self-serve SaaS products.
• Proven experience optimizing self-serve SaaS funnels, including acquisition, activation, conversion, retention, and monetization.
• Experience conducting customer interviews and usability testing.
• Fluent spoken and written English. You'll regularly interview customers, run product demos, and collaborate with international partners.
• Strong analytical skills and confidence in making data-driven decisions.
• Strong communication skills and the ability to align designers, engineers, marketers, and other stakeholders around product priorities.
• Experience partnering with marketing teams to optimize user acquisition, activation, and conversion for self-serve SaaS products.
• Good understanding of SaaS marketing channels, attribution, and growth tools.
• High ownership and a proactive, self-starter attitude.
• Ability to balance customer value, business impact, and engineering effort when making prioritization decisions.
• Entrepreneurial mindset with willingness to experiment, learn, and adapt.
• Experience in the martech space is a strong plus.

Hands-on experience with

• Amplitude for product analytics.
• Google Analytics (GA4).
• Intercom for customer communication and product feedback.
• Stripe, including subscription plans, trials, billing flows, and payment-related conversion optimization.

Recruitment process

• Interview with our Head of Talent Acquisition.
• Interview with our founder and CEO.
• Product case study.
• Reference check.

Perks

• Flexible work options with some in-office days.
• Four-day workweek in summer.
• Unlimited paid time off.
• Medical insurance.
• Professional growth and development supported by the company.
• Work with a dynamic, highly engaged, and friendly team.
• Strong company culture where we encourage experiments, mistakes, and learning.

• Our client is a leading global Financial market data provider who runs a change program aiming to migrate a set of legacy data connectors to a new strategic platform. The main driver is to deliver high-quality software that connects Financial Markets across the globe in a real-time, high frequency, and low-latency data management chain. The projects are technically challenging in an environment that is very engaging. Projects will utilize a multitude of different languages and skillsets with a focus on C++ and scripting languages.
  
  We are looking for a C++ software engineer/developer with experience in implementation backend systems and services running under Linux, Cloud, ideally, with capabilities to deliver projects independently and coordinate work with BA, QA, Operational, and cross-functional application teams.

   

• Responsibilities:

  • Develop high-quality software, design, and functional documentation
  • Provide estimates for specific software feature implementation
  • Identify, prioritize, and execute tasks in the software development life cycle
  • Build unit tests for your code
  • Automate tasks through appropriate tools and scripting
  • Perform validation and verification testing
  • Collaborate with internal teams and vendors to fix and improve products
  • Ensure software is up-to-date with the latest technologies and standards

   

• Mandatory Skills Description:

  Hard skills:
  - Proficient in full life-cycle software development with an emphasis on object-oriented design in C++.
  - Experienced in Linux-based development environments.
  - Skilled in network communications (TCP/UDP), Docker containerization, and AWS cloud platforms.
  
  Soft skills:
  - Capable of effective collaboration within a team setting while also being able to work independently.
  - Demonstrates strong analytical abilities and a genuine enthusiasm for problem-solving.
  - Communicates fluently in English at an Upper-Intermediate spoken level.

   

• Nice-to-Have Skills Description:

  • Optional ability to research and recommend new technologies, demonstrating rapid adaptability to change.
  • Optional experience in working with market data and trading environments.

   

• Languages:
  • English: B2 Upper Intermediate

About us
&Flint is an international company working in Digital and iGaming. We build our own products and deliver marketing solutions across multiple GEOs. Right now, we are looking for a Team Lead SEO who will take ownership of SEO strategy and lead our SEO team.

What you will do:

• Develop and implement SEO strategies for iGaming projects across different markets.
• Manage and mentor a team of SEO specialists (task distribution, quality control, support).
• Analyze competitors, monitor rankings, traffic, and conversions.
• Optimize websites: structure, content, and technical aspects.
• Collaborate with developers, content, and marketing teams.
• Prepare reports and growth plans.

What we expect:

• 3–4+ years of SEO experience, with at least 1 year in a lead/senior role.
• Strong knowledge of technical and content optimization.
• Experience in promoting large-scale projects (iGaming or related niches is a plus).
• Team management skills.
• Analytical mindset and ability to work with data.
• Hands-on experience with SEO tools: Ahrefs, Semrush, Screaming Frog, GSC, GA4, etc.
• English level sufficient for working with English-speaking markets.

What we offer:

• Work in an international company with strong expertise in iGaming.
• Remote format with a flexible schedule, focused on results.
• Competitive salary.
• Ability to influence strategy and scale projects across different regions.

Project description

Our client is a leading global Financial market data provider who runs a change program aiming to migrate a set of legacy data connectors to a new strategic platform. The main driver is to deliver high-quality software that connects Financial Markets across the globe in a real-time, high frequency, and low-latency data management chain. The projects are technically challenging in an environment that is very engaging. Projects will utilize a multitude of different languages and skillsets with a focus on C++ and scripting languages.
We are looking for a C++ software engineer/developer with experience in implementation backend systems and services running under Linux, Cloud, ideally, with capabilities to deliver projects independently and coordinate work with BA, QA, Operational, and cross-functional application teams.

Responsibilities

Develop high-quality software, design, and functional documentation

Provide estimates for specific software feature implementation

Identify, prioritize, and execute tasks in the software development life cycle

Build unit tests for your code

Automate tasks through appropriate tools and scripting

Perform validation and verification testing

Collaborate with internal teams and vendors to fix and improve products

Ensure software is up-to-date with the latest technologies and standards

Skills

Must have

Hard skills:

Proficient in full life-cycle software development with an emphasis on object-oriented design in C++.

Experienced in Linux-based development environments.

Skilled in Python programming, network communications (TCP/UDP), Docker containerization, and AWS cloud platforms.

Soft skills:

Capable of effective collaboration within a team setting while also being able to work independently.

Demonstrates strong analytical abilities and a genuine enthusiasm for problem-solving.

Communicates fluently in English at an Upper-Intermediate spoken level.

Nice to have

Optional ability to research and recommend new technologies, demonstrating rapid adaptability to change.

Optional experience in working with market data and trading environments.

Languages

English: B2 Upper Intermediate

About the job

Our client is a fast-growing international fintech company operating at the intersection of crypto, payments, and digital finance.

The company develops innovative crypto payment solutions, including crypto card products, banking and payment services, and other digital financial solutions. Founded two years ago, the company has grown organically from a small founding team into an international, fully remote organization.

With a strong entrepreneurial culture, the company offers a high level of autonomy, direct communication with decision-makers, and significant opportunities for professional growth as the business continues to expand globally.

We are looking for Junior Outbound Sales Representative

Responsibilities

* Research and identify potential customers based on the company’s Ideal Customer Profile (ICP).

* Conduct outbound prospecting through LinkedIn, email, and other channels.

* Generate and qualify leads for the sales team.

* Reach out to potential clients and create interest in company products.

* Schedule qualified meetings for Account Executives.

* Use tools such as LinkedIn Sales Navigator and Apollo for prospecting.

* Maintain accurate records of outreach activities and leads.

* Achieve monthly meeting booking targets.

Requirements

* Strong communication and interpersonal skills.

* Excellent written and spoken English.

* Proactive, motivated, and result-oriented mindset.

* Ability to work independently in a remote environment.

* Strong research and organizational skills.

* Willingness to learn and develop sales skills.

* Previous experience in sales, lead generation, customer support, or business development is an advantage but not mandatory.

* Interest in fintech, crypto, payments, or technology industries is a plus.

What we offer

* Salary: €1,000–€1,500 gross/month, depending on experience.

* Performance-based bonus system on top of the fixed salary.

* Fully remote work environment.

* Sales tools and subscriptions provided by the company (LinkedIn Sales Navigator, Apollo, etc.).

* Training and support from an experienced sales team.

* Opportunity to develop a career in international B2B sales.

* Fast-growing fintech/crypto environment with global clients.

* Opportunity for rapid professional growth and progression within the company.

Please note that we will only contact candidates who are selected to proceed to the interview stage.

Project Description:

Our client is a leading global Financial market data provider who runs a change program aiming to migrate a set of legacy data connectors to a new strategic platform. The main driver is to deliver high-quality software that connects Financial Markets across the globe in a real-time, high frequency, and low-latency data management chain. The projects are technically challenging in an environment that is very engaging. Projects will utilize a multitude of different languages and skillsets with a focus on C++ and scripting languages.

We are looking for a C++ software engineer/developer with experience in implementation backend systems and services running under Linux, Cloud, ideally, with capabilities to deliver projects independently and coordinate work with BA, QA, Operational, and cross-functional application teams.

Responsibilities:

• Develop high-quality software, design, and functional documentation
• Provide estimates for specific software feature implementation
• Identify, prioritize, and execute tasks in the software development life cycle
• Build unit tests for your code
• Automate tasks through appropriate tools and scripting
• Perform validation and verification testing
• Collaborate with internal teams and vendors to fix and improve products
• Ensure software is up-to-date with the latest technologies and standards

Mandatory Skills Description:

Hard skills:
- Proficient in full life-cycle software development with an emphasis on object-oriented design in C++.
- Experienced in Linux-based development environments.
- Skilled in Python programming, network communications (TCP/UDP), Docker containerization, and AWS cloud platforms.

Soft skills:
- Capable of effective collaboration within a team setting while also being able to work independently.
- Demonstrates strong analytical abilities and a genuine enthusiasm for problem-solving.
- Communicates fluently in English at an Upper-Intermediate spoken level.

Nice-to-Have Skills Description:

• Optional ability to research and recommend new technologies, demonstrating rapid adaptability to change.
• Optional experience in working with market data and trading environments.

Languages:

English: B2 Upper Intermediate

Our client is a leading global Financial market data provider who runs a change program aiming to migrate a set of legacy data connectors to a new strategic platform. The main driver is to deliver high-quality software that connects Financial Markets across the globe in a real-time, high frequency, and low-latency data management chain. The projects are technically challenging in an environment that is very engaging. Projects will utilize a multitude of different languages and skillsets with a focus on C++ and scripting languages.

We are looking for a C++ software engineer/developer with experience in implementation backend systems and services running under Linux, Cloud, ideally, with capabilities to deliver projects independently and coordinate work with BA, QA, Operational, and cross-functional application teams.

• Responsibilities:

  • Develop high-quality software, design, and functional documentation
  • Provide estimates for specific software feature implementation
  • Identify, prioritize, and execute tasks in the software development life cycle
  • Build unit tests for your code
  • Automate tasks through appropriate tools and scripting
  • Perform validation and verification testing
  • Collaborate with internal teams and vendors to fix and improve products
  • Ensure software is up-to-date with the latest technologies and standards

• Mandatory Skills Description:

  Hard skills:
  - Proficient in full life-cycle software development with an emphasis on object-oriented design in C++.
  - Experienced in Linux-based development environments.
  - Skilled in Python programming, network communications (TCP/UDP), Docker containerization, and AWS cloud platforms.
  
  Soft skills:
  - Capable of effective collaboration within a team setting while also being able to work independently.
  - Demonstrates strong analytical abilities and a genuine enthusiasm for problem-solving.
  - Communicates fluently in English at an Upper-Intermediate spoken level.

The project is for one of the world's famous science and technology companies in pharmaceutical industry, supporting initiatives in AWS, AI and data engineering, with plans to launch over 20 additional initiatives in the future. Modernizing the data infrastructure through the transition to Snowflake as a priority, as it will enhance capabilities for implementing advanced AI solutions and unlock numerous opportunities for innovation and growth.

We are seeking a highly skilled Snowflake Data Engineer to design, build, and optimize scalable data pipelines and cloud-based solutions across AWS, Azure, and GCP. The ideal candidate will have strong expertise in Snowflake, ETL Tools like DBT, Python, visualization tools like Tableau and modern CI/CD practices, with a deep understanding of data governance, security, and role-based access control (RBAC). Knowledge of data modeling methodologies (OLTP, OLAP, Data Vault 2.0), data quality frameworks, Stream lit application development and SAP integration and infrastructure-as-code with Terraform is essential. Experience working with different file formats such as JSON, Parquet, CSV, and XML is highly valued.

• Responsibilities:

  • In-depth knowledge of Snowflake's data warehousing capabilities.
  • Understanding of Snowflake's virtual warehouse architecture and how to optimize performance
  and cost.
  • Proficiency in using Snowflake's data sharing and integration features for seamless collaboration.
  • Develop and optimize complex SQL scripts, stored procedures, and data transformations.
  • Work closely with data analysts, architects, and business teams to understand requirements and
  deliver reliable data solutions.
  • Implement and maintain data models, dimensional modeling for data warehousing, data marts,
  and star/snowflake schemas to support reporting and analytics.
  • Integrate data from various sources including APIs, flat files, relational databases, and cloud
  services.
  • Ensure data quality, data governance, and compliance standards are met.
  • Monitor and troubleshoot performance issues, errors, and pipeline failures in Snowflake and
  associated tools.
  • Participate in code reviews, testing, and deployment of data solutions in development and production environments.

• Mandatory Skills Description:

  • 5+ years of experience
  • Strong proficiency in Snowflake (Snowpipe, RBAC, performance tuning).
  • Ability to write complex SQL queries, stored procedures, and user-defined functions.
  • Skills in optimizing SQL queries for performance and efficiency.
  • Experience with ETL/ELT tools and techniques, including Snowpipe, AWS Glue, openflow, fivetran
  or similar tools for real-time and periodic data processing.
  • Proficiency in transforming data within Snowflake using SQL, with Python being a plus.
  • Strong understanding of data security, compliance and governance.
  • Experience with DBT for database object modeling and provisioning.
  • Experience in version control tools, particularly Azure DevOps.
  • Good documentation and coaching practice.

We are looking for a Middle Player Support Specialist to join the customer support team of an international iGaming platform. Please note: This role requires proficiency in either English (B2+) or French (B2+). You do not need to be fluent in both languages.

The role is focused on handling standard and non-standard player requests, supporting junior team members during daily operations, ensuring accurate case documentation, and escalating complex cases according to internal procedures.

This position is suitable for a support specialist with solid experience in customer communication, structured support operations, and digital products. The specialist should be able to work independently, maintain high communication standards, and contribute to stable daily support operations.

Key Responsibilities

• Provide professional customer support via live chat, email/tickets, and other approved communication channels.
• Handle standard and non-standard player requests related to:
  • account registration;
  • login and account access;
  • profile and account settings;
  • verification/KYC;
  • deposits and withdrawals;
  • bonuses and promotions;
  • game-related questions;
  • transaction history;
  • basic technical issues;
  • account restrictions and escalations.
• Work with internal tools, back-office systems, CRM/helpdesk platforms, macros, and knowledge base materials.
• Analyze customer cases and collect all required information before escalation.
• Escalate payment, withdrawal, verification, responsible gambling, complaint, security, fraud-related, or technical cases according to internal procedures.
• Support junior agents during shifts by helping with complex questions, unclear cases, and correct escalation logic.
• Ensure accurate case tagging, internal notes, and customer communication history.
• Monitor recurring customer issues and report potential product, payment, technical, or operational problems.
• Assist with improving internal procedures, macros, customer-facing articles, and internal knowledge base materials.
• Maintain high standards of written communication, accuracy, confidentiality, and customer care.
• Follow SLA, quality, escalation, and tone-of-voice requirements.

• Participate in team meetings, case reviews, and operational feedback sessions when required.

   

Requirements

• 3–5 years of experience in customer support within a digital product, online service, fintech, e-commerce, SaaS, gaming, or similar environment.
• Experience handling both standard and non-standard customer cases.
• Understanding of core support operations, including:
  • ticket handling;
  • live chat communication;
  • escalation logic;
  • SLA discipline;
  • internal notes;
  • case tagging;
  • customer communication standards.
• Experience working with CRM, helpdesk, back-office, ticketing, or similar support tools.
• Ability to communicate clearly, professionally, and accurately in written form.
• Ability to handle sensitive or dissatisfied customers in a calm and structured manner.
• Ability to follow internal procedures, approved wording, and escalation rules.
• Strong attention to detail when documenting cases and customer interactions.
• Good problem-solving skills and ability to keep structure in unclear situations.
• Ability to support junior team members during daily operations.

• High level of responsibility, confidentiality, and ownership of assigned tasks.

   

Nice to Have

• Previous experience in iGaming, online casino, sportsbook, betting, fintech, payments, or crypto support.
• Experience working with tools such as Zendesk, Intercom, Freshdesk, LiveChat or similar systems.
• Experience mentoring junior support agents or assisting with onboarding.
• Experience contributing to:
  • SOPs;
  • macros;
  • internal documentation;
  • customer-facing articles;
  • knowledge base materials.
• Basic understanding of responsible gambling, fraud indicators, chargebacks, or payment-risk escalation logic.
• Experience working in high-volume or shift-based support environments.

• Ability to provide useful operational feedback for process, product, and knowledge base improvements.

   

Language Requirements

• English: B2+ required; C1 preferred.
• French: preferred and considered a strong advantage.
• Strong written communication skills are required, as the role involves handling non-standard customer cases, escalations, and detailed explanations.
• Ability to explain payment, verification, bonus, technical, and account-related matters clearly and professionally.
• Ability to adapt communication style depending on customer situation, case sensitivity, and internal escalation requirements.
• Ability to read and work with English-language internal documentation, procedures, tools, and product materials.
• Ukrainian: fluent/native for internal communication.

We are looking for a Junior Player Support Specialist to join the customer support team of an international iGaming platform. We're looking for specialists with either English (B2+) OR French (B2+) language skills. Both languages are NOT required.

The ideal candidate has previous experience in customer support, understands how to communicate with customers in a structured and professional way, and is comfortable working with internal procedures, escalation rules, and support tools.

Experience in iGaming, fintech, payments, crypto, or other high-volume digital services will be considered a strong advantage.

Key Responsibilities

• Provide customer support via live chat, email/tickets, and other approved communication channels.
• Handle standard player requests related to:
  • account registration;
  • login and account access;
  • profile and account settings;
  • verification/KYC;
  • deposits and withdrawals;
  • bonuses and promotions;
  • game-related questions;
  • basic technical issues.
• Use internal tools, back-office systems, macros, and knowledge base materials to resolve customer cases.
• Collect and verify relevant information before escalating complex cases.
• Escalate payment, withdrawal, verification, technical, responsible gambling, complaint, or security-related cases according to internal procedures.
• Maintain accurate case documentation, tagging, and internal notes.
• Follow approved tone of voice, communication standards, and response quality requirements.
• Maintain confidentiality when working with customer data and internal information.
• Report recurring issues, unclear customer flows, and potential product or operational problems to the relevant internal stakeholders.

• Support updates to internal and customer-facing knowledge materials when required.

   

Requirements

• 1–2 years of experience in customer support.
• Experience in iGaming, fintech, crypto, payments, e-commerce, SaaS, or another digital product is an advantage.
• Understanding of standard support processes: ticket handling, escalation, SLA, internal notes, and customer communication standards.
• Ability to communicate clearly, politely, and professionally in written form.
• Ability to work with structured procedures, templates, and internal documentation.
• Strong attention to detail.
• Ability to remain calm and professional in difficult customer situations.
• Readiness to work with repetitive requests and follow strict internal processes.
• Basic understanding of deposits, withdrawals, KYC, bonuses, or online payment flows is an advantage.

• Experience with support tools such as Zendesk, Intercom, Freshdesk, LiveChat or similar systems is an advantage.

   

Language Requirements

• English: B2 or higher — mandatory
• Strong written communication skills are required, as the role is primarily focused on written customer support.
• Ability to communicate clearly, professionally, and accurately with international customers.

• Ukrainian: fluent/native for internal communication.

   

Remote | Full-time 

ELVTR is an online education company offering live courses led by industry experts and senior executives. Our Ukrainian engineering team builds internal systems, AI tools, operational platforms, and product improvements used across the company.

We need a hands-on IT Project Manager who can make technical delivery clear, visible, and dependable. You will work directly with our CTO and coordinate engineers and business stakeholders from the first request through release, rollout, and adoption.

This is not a Product Manager, Scrum-only, Engineering Manager, Head of Delivery, or administrative role. You will own delivery mechanics, but not product priorities, architecture, technical estimates, or people management.

What you will do

• Keep Asana accurate across every initiative and request, including minor tickets.
• Turn discussions into clear owners, milestones, dates, dependencies, decisions, and next steps.
• Clarify requirements and acceptance criteria before engineering commits to work.
• Propose and negotiate delivery plans, then track the plan confirmed by the CTO.
• Coordinate execution, testing, releases, incidents, support, rollout, and adoption follow-through.
• Surface blockers and slippage early, bring options, and escalate material risks through the agreed route.
• Follow up with business stakeholders as firmly as engineers when their decisions block delivery.
• Improve the operating process without adding unnecessary ceremony.
• Interview stakeholders and run light business analysis when a request arrives without clear requirements — you turn ambiguity into a workable spec, not just a ticket.
• Own user acceptance testing before release: confirm the delivered work actually solves the business problem it was meant to solve.

Requirements

• 2-4 years of software Project Management ownership, ideally in outsourcing or IT services.
• Fluent professional Ukrainian and strong Upper-Intermediate English, B2+ minimum; C1 preferred.
• Direct experience with UK, US, Canadian, or European clients and distributed engineering teams is  a plus.
• Experience running 2-4 workstreams or coordinating roughly 5-15 engineers, QA, design, and DevOps specialists.
• End-to-end experience from discovery or intake through production release, plus maintenance, support, or incidents.
• Comfortable interviewing stakeholders and writing requirements yourself when there's no dedicated BA.
• Practical ownership of scope, dates, dependencies, risks, change requests, and stakeholder communication.
• Strong experience with Asana, Jira, Confluence, ClickUp, Monday.com, or a similar tool.
• Enough technical fluency to discuss APIs, environments, QA, regression, deployments, rollbacks, databases, and incidents without pretending to be an engineer.
• Comfort using AI-assisted development tools (Claude Code, Cursor, or similar) to prototype small internal fixes or automations.
• Calm judgment, polite persistence, attention to detail, and comfort influencing without line authority.
• Earlier Business Analysis or QA experience is a strong advantage. 
• A technical degree, coding background, PMP, Scrum certification, or EdTech experience is optional.

Benefits

• Comprehensive Benefits: Enjoy gym membership reimbursements, mental health benefits, generous vacation allowances, and complimentary access to all our courses.
• Flexible Work Environment: Work remotely with a schedule that accommodates your personal and professional needs.
• Growth Opportunities: Join a company committed to your professional development, offering abundant opportunities for career advancement.

Why You Should Join ELVTR

• Innovative and Positive Culture: Join a team of passionate individuals who are driven by a common vision.
• Growth Opportunities: At ELVTR, we not only believe in nurturing talent but also in providing abundant opportunities for professional development. In fact, 100% of our senior managers have been promoted to executive roles from within the company.
• A Mission You Can Be Proud of: Be part of a brand that stands for quality, innovation, and inspiring education. Be part of a company that’s changing the face of online education, connecting students with top-tier executives.

ELVTR is committed to providing equal opportunities and fostering a diverse, inclusive environment for all, whether you join us as an employee or a contractor.

Key Responsibilities

• Hardware Setup & Logistics: Mass configuration of Meta Quest headsets (2, 3, 3S, Pro), including creating Meta accounts and installing proprietary apps ("Hawk", "Luminify", and "360 Player").
• L1 Support & Onboarding: Guiding new clients through the onboarding process, assisting with initial setup, receiving incoming requests, and resolving basic user queries.
• CRM Administration: Registering new headsets in the internal system, updating device statuses, and tracking hardware assignments to specific clients or exhibitions.
• Manual & Regression QA: Executing basic test cases before product releases, verifying content performance on devices, and logging test results.

• Event Assistance: Preparing, charging, and packing equipment for exhibitions, as well as assisting during public demo sessions.

   

Required Skills

• Communication & Empathy: Ability to calmly, clearly, and simply explain technical details to B2B clients (specifically in English) and team members.
• Attention to Detail: Meticulous approach to tracking hardware in the CRM and ensuring no mandatory steps are missed during the mass setup of multiple devices.
• Structured Approach: Ability to properly document support tickets and bug reports in Jira (providing clear problem descriptions, steps to reproduce, and logs).
• Independent Troubleshooting: Capability to independently find solutions for common mechanical or system errors before escalating the issue.
   

Required Knowledge

• Meta Quest Ecosystem: Solid understanding of the Meta OS, firmware update processes, controller mechanics, and setup via the mobile app.
• QA Basics: Understanding of software testing workflows and how to correctly report bugs.
• CRM & Task Trackers: Basic experience with, or the ability to quickly learn, internal accounting systems and tools like Jira.
• Technical Literacy: Understanding of basic networking principles (Wi-Fi, hotspots), which is crucial for synchronizing VR hardware and applications.

At Immense Group, we are guided by our core values of passion, boldness, and integrity. We strive to create an environment where our people thrive, driven by a love for innovation and a commitment to delivering exceptional player experiences. If you’re passionate about iGaming and tech development bold in your approach, and act with integrity, we’d love for you to join our team as a RPA & Python Engineer. 
 

A taste of what you’ll do 
We're looking for an experienced RPA Engineer to join our automation team. In this role, you'll design, 
build, and maintain automation solutions using UiPath and Python, working closely with stakeholders 
across Casino, AML, Finance, and Tech. You'll help remove manual bottlenecks, improve operational 
efficiency, and support the wider adoption of automation across the business. 

• Working closely with departments such as Casino, AML, Finance, and Tech to understand automation needs
• Designing, building, and deploying RPA and Python-based automation solutions that reduce manual effort and operational risk
• Maintaining clear technical documentation and handover materials for every solution delivered
• Adapting quickly to shifting priorities across multiple concurrent projects
• Owning end-to-end delivery of RPA solutions, from design through to production deployment
• Presenting technical solutions to non-technical stakeholders in plain, accessible language
• Monitoring and troubleshooting live RPA bots to ensure stable, ongoing operation
• Keeping up to date with developments in automation and AI tooling, and applying them where useful
• Any other task or responsibility that may be related and/or connected to the role of RPA Engineer

Who and what we are after? 
 

• At least 3 years' hands-on experience building RPA solutions with UiPath
• Proven ability to design automation pipelines connecting multiple systems — extracting, processing, and integrating data with existing codebases (Python, Java, PHP)
• Experience deploying and supporting UiPath solutions in a live production environment
• Strong working knowledge of APIs
• Solid QA testing background, automated or manual
• At least 2 years' experience with Python automation, including APIs and Selenium
• Comfortable analysing data with Python (e.g. pandas) — desirable but not essential
• Practical experience using AI APIs (e.g. OpenAI, Claude, Gemini)
• Ability to maintain and update RPA scripts on an ongoing basis
• Experience integrating RPA workflows with Python via APIs
• Working knowledge of C#, Java, or PHP for troubleshooting and bug fixes — nice to have
• Strong problem-solving skills with close attention to detail
• Comfortable working in agile environments, managing multiple concurrent projects
• Strong communication and stakeholder management skills

Nice to have

• UiPath certification
• Bachelor's degree in Computer Science or a related field

Remuneration:

up to 3050 eur gross per month

Benefits: 

— 25 days paid vacation days 

— paid public holidays in the country of residence 

— Additional marriage leave 

— Additional paternity leave 

— 5 days of paid sick leave 

— 1 volunteer day 

— Professional development support 

— Department team building activities 

— HR support