Jobs at Djinni

Access Softek is a leader in the digital banking software space. We are seeking a high-agency finance professional to take ownership of our financial modeling, reporting infrastructure, and strategic analysis. This is not a traditional maintenance role. 

We are in a transitional phase—moving from QB Desktop to QBO, redefining our Chart of Accounts, and managing a financial carve-out of a historical business unit from our main operations. You will step in to replace an external consulting firm, bringing high-level work in-house and serving as the "owner of the truth" for our financial data. 
 

We need a "Strategic Modeler"—someone who possesses elite Excel skills but uses them to tell a clear business story. You will be responsible for ensuring our financials are accurate at all times, handling complex revenue recognition, and providing the executive team with a clear view of SaaS metrics (ARR, NRR, Gross Margin) without needing 48 hours to clean the data first.
 

This position is remote, full-time, and requires overlap with US Pacific daytime hours.

Key Responsibilities

• Own and manage the *QuickBooks Online* environment
• Map historical data from QB Desktop to the new Chart of Accounts for seamless Year-Over-Year reporting
• Execute the financial separation of consulting business from the main FinTech entity
• Develop allocation methodologies for shared resources (servers, overhead) to produce standalone P&Ls for both entities
• Own the ARR Waterfall — tracking New Logos, Expansion, Contraction, and Churn
• Perform NRR and GRR analysis with clear understanding of what's driving the numbers
• Maintain a live, audit-ready database of all customer contracts
• Ensure billing in QBO matches recognized revenue in our models
• Allocate costs to products and clients to understand unit economics and provide guidance on strategic decisions
• Track headcount costs and allocation across R&D, COGS, and OpEx
   

Requirements

• 5+ years of experience in FP&A, Corporate Finance, or Transaction Advisory
• Experience with QuickBooks Online is required
• Advanced Excel skills: INDEX(MATCH), SUMIFS, nested logic, Pivot Tables
• Understanding of Deferred Revenue, revenue recognition principles, and ASC 606
• Strong knowledge of B2B SaaS economics (you know that "Bookings" are not "Revenue")
• Ability to spot when numbers "look wrong" and sanity-check data against business logic
• Comfortable working with ambiguity and turning raw data into boardroom-ready outputs
• High autonomy — can work independently with minimal supervision
• Proficient English (written and verbal)

As Plus

• Big 4 / FDD experience is a strong plus
• Background in Software/SaaS or Fintech is heavily preferred
• Experience with Power Query to clean messy export data is a plus

Our Benefits

• Remote-friendly role, depending on location eligibility
• Long-term employment
• Competitive salary 
• Paid vacation and days off on national holidays
• Paid sick leave and internal medical insurance policy
• Mental health coverage
• Compensation for training and additional education
• Community of practice, regular knowledge sharing among colleagues
• Provision of computer equipment if necessary
• Internet compensation (50$ per month)
   

Access Softek is a US-based product IT company with over 30 years of experience building digital banking solutions for credit unions across the United States. Today, our software is used by more than 6 million users in 350+ financial institutions, helping millions of people manage their finances every day.

Необхідні навички

Key Responsibilities:

• 1+years experience with DSP

• DSP algorithm optimization for a low-level programming language (С, intrinsics, assembler)

• Porting float-point to fixed-point implementation

• Testing and verification of DSP solution in a simulator or emulator (on the board)

Required Skills:

• Strong C language skills

• Pre-intermediate level of the English language (documentation, emailing and verbal communication)

Required Knowledge:

• DSP theory: Filters, FFT, division, sqrt, re-sampler, etc.

• Approximation: log, exp, sin, cos, etc.

• Linear Algebra

Буде плюсом

Will Be a Plus:

• Practical knowledge of DSP platforms

• С++, intrinsics, assembler languages

• Eclipse

• Batch files

• MS Visual Studio

• MS VS code

• MATLAB: DSP System Toolbox, Linear Algebra

• Python

• GitHub

• Shell

• Audio files format

• Linux (Ubuntu)

Пропонуємо

We offer:

• Competitive compensation

• Full accounting assistance and support

• Regular annual vacation is 20 working days off

• 100% paid sick leave upon provision of the relevant document(s)

• Holidays are provided according to the residence country Law

• Improvement of the English language knowledge with our teacher

• Smart and useful presents for our employees and their kids

• Great atmosphere, creative corporate parties, and true individual approach.

Обов’язки

Key Responsibilities:

• DSP algorithm optimization for low-level programming language (С, intrinsics, assembler)

• Porting float-point to fixed-point implementation

• Testing and verification of DSP solution in a simulator or emulator (on the board)

Про проєкт

We are looking for a software engineer to work with different audio DSP algorithms, port them to fixed-point implementation, design test benches for project verification, communicate with customers and discuss solutions, design functions for a DSP library for float and fixed-point implementation.

We’re looking for a Junior–Middle Marketing Specialist with a strong focus on B2B lead generation. You will work in a technical environment and gradually take ownership of lead generation processes — from research and message sequencing to automation and real communication with potential clients. 

This position will involve all aspects of marketing, but the majority of the responsibilities include active outreach, automation, and structured lead generation.

If you are curious, enjoy learning by doing, and are interested in working on diverse, large-scale projects with complex products, we will be glad to have a chat.

Experience:

At least 1 year of experience in B2B Marketing and Cold Lead Generation.

English: 

• Intermediate (B1) or higher
• Ability to write clear outreach messages and hold written conversations

Fundamentals:

• Experience with cold email or LinkedIn outreach
• Understanding of lead generation funnels and sequences
• Ability to build and adapt message sequences 
• Copywriting for outreach messages and emails
• Experience managing conversations with potential leads
• Experience with:
  • LinkedIn, Facebook, Instagram, X/Twitter, Telegram
  • Meta Ads Manager
  • Google Ads / Google Analytics / Tag Manager (basic level)
• Confident use of AI tools (ChatGPT, Gemini) in daily work
• Ability to work systematically, document work, and report results
• Ability to work independently with routine work
• Analytical skills, detail-oriented, quick learner, problem-solver

Extra credit:

• Understanding of web development basics
• Marketing automation tools (Make.com, email platforms) 
• Familiar with LinkedHelper or similar tools
• Experience working with B2B or service-based clients
• Proficiency in information research skills 
• Basic Figma (working with layouts, comments)
• CRM experience (e.g., Pipedrive)
• Paid ads or performance marketing background
• Marketing-related education or courses

Key Responsibilities

• Oversee all the marketing activities for Code Harbor and our clients
• Build and maintain active B2B lead generation pipelines and marketing automation workflows:
  • Set up and manage cold email and LinkedIn outreach
  • Create, test, and optimize message sequences
  • Research target companies and decision-makers
  • Communicate with potential leads and handle responses
  • Set up and manage outreach and automation workflows
• Plan and execute marketing campaigns across social, paid ads, and email
• Coordinate branding and positioning with designers
• Manage and supervise clients' social media presence
• Track performance, analyze results, and suggest improvements
• Support broader marketing initiatives when needed

What we can offer:

• Full-time job
• Work-from-home opportunity
• Adequate wage
• 5 days/year paid sick leaves
• 15 days of annual vacation
• A productive work environment with growth and development opportunities as an experienced specialist

Who are we:

Join Code Harbor — we are a team of dedicated IT professionals specializing in web development, CRM system construction, and startup support for our partners from the USA, Canada, or Europe.

We are committed to providing competitive and well-supported solutions that meet the needs of our clients by delivering not just a bare service, but a problem-solving development.

Overall, we are looking for a motivated marketer who can think strategically and work hands-on. If you consider yourself one of them, please apply by attaching your CV and Cover Letter. It would be good to know why you’re interested in this position.

We are looking for a Communication & Lead Development Manager to support business development and professional communication for a Swiss consulting company operating in the fields of Data Science, Cybersecurity, and Cloud Solutions.

This role focuses on high-quality, targeted outreach and relationship development. It is designed for professionals who prefer structured, thoughtful communication over mass campaigns and scripted messaging.

Role Overview

You will be responsible for initiating and maintaining professional communication with potential clients and partners, primarily senior decision-makers. The role requires strong written and verbal communication skills, attention to detail, and the ability to build trust-based relationships over time.

Responsibilities:
 

Networking & Outreach

• Identifying and establishing professional contacts via LinkedIn and email
• Conducting targeted outreach with a focus on relevance and quality
   

Relationship Development

• Maintaining ongoing professional conversations with potential clients
• Managing follow-ups and qualifying interest
• Developing long-term, trust-based relationships
   

Communication & Presentation Support

• Supporting business presentations and introductory calls
• Managing external communication on behalf of the company
   

Internal Collaboration

• Transferring qualified leads to the expert and delivery teams
• Coordinating closely with internal stakeholders
   

Ideal Candidate Profile:
 

Languages

• German — Intermediate level (confident written and spoken communication)
• English — Upper-Intermediate or higher (for internal collaboration)
   

Communication Skills

• Clear, professional communication style
• Ability to conduct meaningful business dialogue without reliance on rigid scripts
   

Experience & Approach

• Understanding of lead generation and business development fundamentals
• Willingness to grow into a broader communication and relationship management role
• Interest in long-term partnerships rather than transactional outreach
   

What We Offer:
 

• Full-time position — Monday to Friday, European time zone
• 100% Remote — work from anywhere
• Stable compensation — salary paid twice per month
• Compensation — open for discussion; we are ready to consider your expectations
• Product & Market — representing Swiss consulting services in cybersecurity and data analytics
  
  We’re excited to connect!

We’re on the hunt for a dedicated Campaign Manager boasting a minimum of one year’s experience with Meta ads. Your key role will be to design, implement, and optimize growth-oriented online marketing campaigns.
Key Responsibilities:

• Develop and manage online campaigns in Meta, TT, track performance, and oversee budget management.
• Collaborate with our marketing team in designing creative campaigns.
• Monitor and report on key performance indicators (KPIs).
• Keep abreast of industry trends, competitor strategies and market changes.

Skills & Qualifications requirements:

• Minimum one year’s experience managing Facebook Ads, TT campaigns.
• Proficiency in English, both written and verbal communication.
• Additional experience in platforms such as Google, TikTok, X, etc is a plus.
• We welcome candidates who combine strategic thinking with attention to detail, and a flair for creativity.

We are offering:

• Competitive compensation based on experience and skills.
• Remote work.
• Paid vacation of 20 working days per year.
• Health insurance.
• Work Schedule: 8 hours per day, 5 days a week.

Paidefence is a British-Ukrainian air defence tech company building distributed systems across the frontline. Our core value is impact for Ukraine: we build technology that makes a real difference on the actual battlefield, not in labs or on paper specs. We operate with a deep-tech mindset, pushing new technologies where engineering rigor truly matters.

We’re looking for an experienced Linux engineer whose primary responsibility will be integrating various SDR (Software Defined Radio) devices into our software platform. This is a role for those who love working at the hardware-software boundary, understand how data travels from physical ports to high-level applications, and can make that path as fast and reliable as possible.

What you’ll do:

• Integrate different SDR models into a unified Linux-based ecosystem
• Work with vendor SDKs and develop high-performance userspace applications
• Optimize high-throughput data processing in real-time
• Write clean, stable, and performant code in C++ or Python
• Debug inter-process communication, manage buffering and latency

Requirements:

• 5+ years of professional Linux systems experience
• Linux Power User: comfortable in terminal, understands kernel-space vs user-space, knows systemd and driver configuration
• Hardware Interface Expert: hands-on experience with USB 2.0/3.0, Ethernet, or other high-throughput interfaces
• Data Stream Architect: understands IPC principles, ring buffers, memory overflow prevention, and latency minimization for raw data transmission
• C++ Developer: writes reliable code that doesn’t crash on the first unexpected packet from hardware
• English: B2 or higher

Nice to have:

• SDR experience: familiar with RTL-SDR, HackRF, USRP, or has GNU Radio experience
• Experience with ROS/ROS2 (node development, topics/services)
• Understanding of data transmission protocols and digital signal processing (DSP)
• Hobbies related to electronics, radio communication, or robotics

We offer:

• Meaningful, high-impact work in Ukraine’s air defense domain
• Deep-tech engineering challenges where rigor and performance matter
• High ownership and autonomy from day one
• Work format: Kyiv office with occasional remote days
• Senior engineering team with direct communication and minimal bureaucracy
• Full-time position with standard hours; occasional off-hours for testing/updates

We are looking for a Social Media Designer to join our marketing team and focus on creating engaging social media visuals and digital brand materials that drive engagement and reflect our company’s identity.

📌 Responsibilities:

• Develop creatives for social media (static, motion, stories, reels, GIFs, banners).
• Create engaging visuals for campaigns across platforms like Facebook, Instagram, TikTok, Telegram, LinkedIn, and partner networks.
• Maintain and update the brand book and media kit to ensure visual consistency.
• Prepare conference and print materials (booths, roll-ups, business cards, etc.).
• Work on special brand projects (guides, calendars, internal templates, stickers, etc.).

💡 Requirements:

• 2+ years of experience in design.
• Proficiency in After Effects, Photoshop, Illustrator, InDesign, Acrobat.
• Experience with AI tools for image/video generation.
• Confident user of Figma and strong visual storytelling skills for social media.

📍 Conditions:

• Format: Full-time, remote.
• Schedule: Monday–Friday, 10:00–19:00 (Kyiv time) 
• English: B1 – Intermediate.

We are a British—Ukrainian air defence tech company building distributed systems across the frontline. We are looking for a Founding Engineer with deep expertise in Machine Learning and Computer Vision to take full ownership of the architecture and implementation of detection systems for our current and future product lines.

Our core value is impact for Ukraine: we build technology that makes a real difference on the actual battlefield, not in labs or on paper specs. We operate with a deep-tech mindset, pushing new technologies where engineering rigor truly matters. We value ownership and responsibility—people who execute, deliver, and stand behind the results.

We especially value engineers with strong analytical thinking and proven problem-solving skills — such as participation in mathematical/programming olympiads or experience contributing to open-source projects.

Key Responsibilities

• Detection Systems Development: Build and maintain the full lifecycle of ML solutions across the company’s product lines.
• Inference Engineering: Optimize models for real-time operations.
• Backlog Execution & Implementation:
  • Develop RF Classification models (Radio Frequency signals).
  • Improve the accuracy of DoA (Direction of Arrival) algorithms.
  • Implement drone behavior analysis and pilot localization algorithms.
• Best Practices: Define the architecture, tooling, and approaches to build a scalable ML infrastructure from the ground up.

Skills & Requirements

• Strong theoretical background in Linear Algebra, Probability, and Statistics.
• Experience with Computer Vision models: Classification, Object Recognition, and Tracking.
• Python + relevant ML libraries, PyTorch.
• Experience taking models to production (Production ML).
• Hands-on experience with inference engines.
• Ability to build low-latency, real-time detection pipelines.
• Proficiency in C++ and/or CUDA for building high-performance modules.

Nice to Have

• Experience in DefenseTech, SigInt (Signals Intelligence), or Embedded Systems.
• Understanding of Radio Frequency (RF) physics.

We Offer

• Meaningful and high-impact work in the AIR defense domain
• Practical R&D environment with real autonomy
• Direct influence on technical decisions and the product direction
• Work in an experienced senior engineering team
• Сlear, fast, senior-to-senior communication with a minimum number of team meetings
• Office in the center of Kyiv (available for onsite work when required)
• Full-time position
• Standard business hours; some tasks may require involvement outside the usual schedule (testing, critical updates)

Hey there! 👋

We're looking for an expert full-stack React/Node.js engineer with experience in building AI tools to join our growing team! We're working on a product that has already made an impact in a major U.S. industry and has gained traction with several Fortune 500 companies. We're a small yet powerful team, but considering recent growth - expect plenty of opportunities of growth and a chance to tackle interesting engineering challenges!

What skills we expect you to have: 🎯

• English: Advanced (B2+)
• B.Sc. in Computer Science or similar;
• Excellent communication, collaboration, problem-solving, and analytical skills;
• 5+ years of writing commercial React.js and Node.js apps;
• Extensive experience with SQL-based databases;
• Extensive experience with Amazon Web Services;
• Understanding of LLMs and their application to building web applications;

What would be a huge plus: ✨

• English: C1
• Background in building your own side projects (please share links);
• Experience of leading engineering teams or initiatives at your previous company;
• Experience in building CI/CD pipelines;
• You have experience building AI apps (LangChain / LlamaIndex) and with MLOps;

What’s in it for you: 🌴

Professional Growth & Lifestyle:

- Remote work and flexible working hours (our team is 100% remote);

- Opportunity to join an international team of a fast-scaling startup;

- Leadership initiatives;

Benefits:

- Annual vacation: 20 business days (100% compensation)

- Annual sick leave: 10 business days (100% compensation)

- Competitive compensation.

Please, feel free to reach out should you have any questions!

Best regards,

Universium Team ❤️

Description:

We are looking for someone to join our team who is able and willing to develop a cold calling approach at EchoGlobal. You will speak with native English speakers in the USA, the UK, and Europe via cold calls. To be honest, we have not done this before. This opportunity is therefore suitable both for experienced candidates and for those with less experience who are eager to explore new ways of reaching new clients.

Our primary service is IT staff augmentation which is basically a type of recruitment for tech-oriented firms around the globe, additionally we offer traditional recruitment services. However, the market is currently very tough, so successfully securing even a few clients per year can be considered a very strong result.

Who are you?

• Comfortable and confident on the phone - you enjoy pitching and having conversations via phone.
• Target-driven and motivated by results. You consider every “No” as one step closer to a “Yes”.
• You analyze the outcome and change your approach when you see the need. 
• You like to research and test things - you use different opening lines and compare them to get the best results.

You have

• 1-2 years’ experience in outbound sales, BDR, SDR or business development of any kind in an IT related field.
• English level at least C1 (verbal predominantly).
• A tech-savvy mindset - it's not about writing code but about having a passion for technology, software, and automation.

What you will do

• Research and build targeted lead lists.
• Conduct outbound B2B sales calls, maintaining high daily call volumes (50 calls/day).
• Follow up with interested prospects via email or LinkedIn (if needed).
• Accurately enter, update and maintain all relevant information in Zoho CRM.
• Track calls analytics in Google Sheet and conversations in calling tools to analyze outcomes and performance.
• Participate in regular internal meetings (initially daily, later weekly).

Our values

1. Honesty & Integrity.
2. Responsibility.
3. Perseverance.
4. Ambition.
5. Initiative.
6. Cooperation & Teamwork.

Interviewing Stages

1. Test Task:

Record an audio which simulates a cold call that lasts up to 60 seconds. In this call, you must start with an opening line that grabs attention. During the call, imagine the prospect says, "OK, go ahead", and respond to it. You must also briefly explain our business service and value. Before ending the call, imagine the prospect says, "Sorry, we are not interested" and respond to that as well.

We guarantee feedback to everyone who sends us a link to the recording.

2. Interview with the CEO/COO.
3. Reference Check and Job Offer.

We are a British—Ukrainian air defence tech company building distributed systems across the frontline. We are looking for a Strong Middle Embedded Software Engineer who will take full ownership of firmware and embedded systems running on edge devices in harsh, real-world environments.

Our core value is impact for Ukraine: we build technology that makes a real difference on the actual battlefield, not in labs or on paper specs. We operate with a deep-tech mindset, pushing new technologies where engineering rigor truly matters. We value ownership and responsibility—people who execute, deliver, and stand behind the results.

Key Responsibilities

• Firmware Development: Develop firmware for STM32 (ARM Cortex-M) and ESP32 microcontroller series.
• Embedded Linux: Configuration and development for Raspberry Pi.
• Peripheral Integration: Work with I2C, SPI, UART, CAN and other protocols.
• Host-Side Development: Write supporting software, automation scripts, and monitoring systems in Python.
• System Design: Design architecture for industrial solutions with high fault tolerance; build reliable systems where operational stability is the priority.

Requirements

Must Have

• 3+ years of experience in embedded systems development
• Deep knowledge of C/C++ for microcontrollers
• Experience with FreeRTOS (architecture, semaphores, queues)
• Ability to read electrical schematics and use measurement equipment (oscilloscope, logic analyzer)
• Understanding of stable industrial system development principles (watchdogs, error handling, operation in interference conditions)
• English level: Intermediate or higher

Strong Plus

• Experience in PCB design (Altium Designer, KiCad, or EasyEDA)
• Experience with ROS and ROS2
• Rapid prototyping skills: working with 3D printers (FDM/SLA) for creating enclosures or mounts
• Experience with network protocols (MQTT, HTTP, WebSocket) on ESP32/Linux

We Offer

• Meaningful and high-impact work in the air defense domain. Your work directly contributes to Ukraine’s air defense
• Deep-tech challenges: solve engineering problems that don’t exist in the civilian sector
• High ownership: influence technical decisions and the product roadmap from day on
• Work in an experienced senior engineering team
• Clear, fast, senior-to-senior communication with a minimum number of team meetings
• Office-based role in Kyiv (city center), with occasional work-from-home when needed
• Full-time position
• Standard business hours; some tasks may require involvement outside the usual schedule (testing, critical updates)

IGAMINGHUNT team is growing, and we are looking for an experienced Recruitment Team Lead who combines strong hands-on recruitment expertise with proven leadership skills and a structured, results-driven approach.

Requirements:

• 7+ years of end-to-end recruitment experience across a variety of roles and seniority levels
• 4+ years in a leadership role, managing high-volume hiring and diverse role types, ideally across different business functions
• Proven experience building, scaling, and training recruitment teams
• Experience managing and motivating fully remote and distributed teams
• Fluent English, Ukrainian
• Strong hands-on mindset and readiness to personally close vacancies, including complex and senior roles
• Systematic, process-oriented approach with a strong focus on efficiency and measurable outcomes
• Positive, approachable, and people-oriented personality with strong stakeholder management skills

Nice to have:
 

• Previous experience in iGaming / gambling or other high-growth, fast-paced industries
• Background in a recruitment agency environment

Responsibilities:

• Scale and develop the recruitment function, including hiring and onboarding new recruiters
• Lead, mentor, and support a distributed recruitment team, ensuring high engagement and performance
• Own and continuously improve recruitment processes, tools, and workflows
• Drive and optimise team KPIs, ensuring consistent delivery against hiring targets
• Manage full-cycle recruitment for key and hard-to-fill roles, remaining hands-on where needed
• Partner closely with client stakeholders and company representatives to understand business needs and translate them into effective hiring strategies
• Design and implement structured onboarding and training programmes for recruiters
• Introduce best practices for remote recruitment operations and cross-location collaboration

What’s in it for you:
 

• After trial - we can offer relocation to Spain covered by the company 
• Fixed salary + bonus system
• 7 hours working schedule (or 3 extra days off per month)
• Office work format with opportunity to work remotely
• 20 days of paid vacation

Team: Marketing

Location: Remote (Flexible)

Employment: Full-time

About ROOM 15

ROOM 15 is a growth-driven marketing and technology team helping mid-market and scaling e-commerce businesses overcome challenges in automation, analytics, platform performance, and operational efficiency. We work with high-load e-commerce platforms, deliver measurable improvements through data, CRO, and automation, and support sustainable growth via scalable technical solutions.

Role Overview

We are looking for a proactive and results-oriented Lead Generator to join our marketing team. In this role, you will research and enrich lead data, initiate first contact with prospects, and convert cold outreach into qualified meetings for the Sales Manager. The ideal candidate is structured, self-driven, and confident in professional communication across LinkedIn, Upwork, email, and CRM systems.

Key Responsibilities

• Act as a professional ambassador of ROOM 15 in all outbound communication
• Research, enrich, and segment lead data using internal databases and enrichment tools
• Conduct daily outreach using provided data and lead lists across LinkedIn, Upwork, and email
• Work closely with the Sales Manager to generate leads within defined industries and ICPs
• Convert initial contacts into qualified leads and scheduled appointments
• Clearly communicate ROOM 15’s services, value proposition, and use cases to potential clients
• Proactively identify new business opportunities and outreach angles
• Maintain accurate, up-to-date records in CRM
• Consistently meet or exceed individual KPIs and outreach targets
• Ensure all communication reflects the company’s professionalism, tone, and brand values
• Provide operational support to other teams when needed
   

Who You Are (Person Specification)

• Able to work independently and manage time effectively in a remote environment
• Strong written and verbal communication skills in a professional B2B context
• Confident in handling objections and early-stage conversations
• Highly organized with strong attention to detail
• Self-driven, energetic, and results-oriented
• Positive mindset with a genuine interest in growth, outreach, and performance marketing
• Interest in technology, digital services, and data-driven business models
• Experience working with e-commerce businesses or platforms (Shopify, Magento, WooCommerce, marketplaces) is a strong plus
   

Skills & Tools

• Proficient in leveraging diverse data analysis techniques to identify the most reliable prospects.
• Professional outreach experience on LinkedIn, through email channels.
• Familiarity with Upwork and outbound best practices
• Understanding of lead qualification (BANT / fit / ICP-based qualification)
• Experience working with CRM systems.
• Experience with lead enrichment and data tools such as Clay, Apollo, Snov, Hunter, or similar
• Ability to enrich, validate, and structure lead data to improve outreach quality and conversion
   

What Success Looks Like

• Consistent achievement or overperformance against lead generation KPIs
• High-quality, well-qualified meetings handed over to Sales
• Clean, well-maintained, and actionable CRM data
• Professional, relevant, and high-impact first touchpoints with prospects

COMPANY OVERVIEW

We are a remote-first product design and engineering team with over a decade of experience building high-quality digital products. The company specializes in developing AI-powered web and mobile applications for international clients and fast-growing startups.

Our work focuses on delivering real-world impact across multiple industries, including healthcare, sports, logistics, and industrial solutions. We value structured processes, strong technical leadership, and a collaborative engineering culture, balancing a fast delivery pace with stability and clarity in execution.
 

RESPONSIBILITIES:

• Leading full-cycle development of AI-powered web applications
• Designing and implementing scalable full-stack solutions
• Participating in technical architecture decisions and defining best practices
• Translating business and product requirements into technical solutions
• Leading projects end-to-end from technical strategy to implementation
• Mentoring engineers and ensuring code quality and delivery standards
• Communicating technical trade-offs, timelines, and solutions with stakeholders
• Solving complex technical challenges and coordinating implementation
   

REQUIREMENTS:

• 5+ years of experience in Full Stack software development
• Strong hands-on experience with React.js, Node.js, JavaScript, TypeScript
• Experience with SQL and relational databases (MySQL, PostgreSQL)
• Experience with NoSQL solutions (Redis or similar)
• Strong understanding of software architecture, design patterns, and best practices
• Experience working with microservices architecture
• Experience designing and implementing RESTful APIs
• Knowledge of OAuth and single sign-on (SAML)
• Experience working with cloud platforms (AWS, Azure, or GCP)
• Ability to break down complex problems into manageable tasks
• Strong communication and analytical skills
• English level: B2–C1 (spoken and written)
• Flexibility with working hours to participate in meetings with Eastern USA
   

COMPANY OFFERS:

• 100% remote, full-time employment
• Strong ZP rates aligned with senior-level responsibilities
• Annual paid vacation: 20 days (up to 25 days with tenure)
• Paid sick leave, national holidays, and company days off
• Well-being budget
• Maternity and paternity leave
• Accounting assistance
• Reimbursement for professional courses and certifications
• Hardware provided based on business needs
• Strong engineering culture and collaborative team environment
   

RECRUITMENT PROCESS:

• HR interview
• Technical Q&A
• Practical technical session
• CTO interview (if required)
• Offer

Warmy.io is an innovative email deliverability platform that helps businesses optimize their email outreach and achieve higher engagement rates. We work with global B2B SaaS companies, ensuring their email communications land in inboxes, not spam folders.

As we continue to grow, we are looking for a Technical Support Specialist based in the to join our team and provide outstanding customer support for our platform users.

Job Overview

We are seeking an experienced Technical Support Specialist to assist customers with troubleshooting, onboarding, and ongoing support related to email deliverability, integrations, and best practices. The ideal candidate has 2+ years of experience in technical support, preferably in a B2B SaaS environment, and is comfortable handling support via both chat and calls.

This role requires excellent English communication skills (both written and spoken), strong problem-solving abilities, and a customer-centric approach.

Key Responsibilities

• Provide technical support via chat, email, and calls to assist customers with issues related to email deliverability, integrations, and platform usage.
• Guide customers through troubleshooting processes and provide step-by-step solutions.
• Conduct screen-sharing sessions when needed to resolve more complex technical issues.
• Maintain a high standard of written and verbal communication to ensure customer satisfaction.
• Work closely with internal teams (engineering, customer success, and product) to escalate and resolve customer issues efficiently.
• Keep thorough documentation of support interactions and contribute to the internal knowledge base.
• Assist in onboarding new customers, ensuring a smooth adoption of our platform.
• Ensure that your camera is always on during support calls and team meetings for a more personalized customer experience.

Requirements

✅ 2+ years of experience in a Technical Support role, preferably in a B2B SaaS environment.
✅ Proficiency in handling support via calls (previous experience with call-based support is a must).
✅ Strong experience with email-related issues (email deliverability, SMTP, email warm-up, domain authentication, etc.).
✅ Fluent in English (spoken and written) – ability to explain complex technical issues clearly.
✅ Strong troubleshooting skills and ability to diagnose and resolve technical issues effectively.
✅ Ability to work with ticketing systems, live chat tools, and CRM platforms.
✅ Must be comfortable working with a camera on for calls with customers and team members.
✅ Experience with B2B SaaS platforms is a strong advantage.

Work Schedule

• Full-time, remote.
• Monday-Friday: 2 pm - 10 pm Ukrainian time, Sunday - half a day. 
• During the first month of training, work hours will be adjusted to align with the team for better learning and collaboration.

What We Offer

• Full-time remote role with a stable schedule.
• Competitive salary based on experience.
• 12 PTO days, 10 sick days, and public holiday recognition.
• Opportunity for professional growth in a fast-growing SaaS company.
• A collaborative and supportive team environment.