Jobs at Djinni

Founded in 2015 in Ukraine, with a representative office in Estonia, Diya has grown into a global IT solutions provider and a proud part of Euvic Group. We help small and medium-sized businesses optimize operations, enhance security, and establish a strong digital presence. Over the past decade, we have built a reputation as a trusted technology partner and a Microsoft partner, delivering tailored IT solutions that drive efficiency, innovation, and growth.  

Diya is currently expanding its team and looking for an experienced Technical Support Specialist to bridge advanced helpdesk operations, client support, and infrastructure administration. If you are a seasoned tech professional with strong interpersonal skills and a desire to work on dynamic international projects, we’d love to have you on board!

Key Responsibilities

• Advanced Technical Support. Serve as a high-tier escalation point for complex technical issues, diagnosing and resolving hardware, software, network, and system-related problems via ticketing systems, chat, email, and phone.
• Helpdesk & Environment Administration. Manage, secure, and optimize daily operations across Microsoft 365, Active Directory, and office infrastructure environments.
• System Monitoring & Maintenance. Proactively ensure high levels of system availability, performance, and reliability for our clients.
• Process Improvement & Documentation. Create, update, and maintain comprehensive technical documentation, procedural guides, and operational knowledge-base reports.
• Collaboration & Leadership. Support team members, share technical knowledge, and assist in mentoring junior staff when required.

Qualifications & Requirements

• Experience: Minimum of 3 years of hands-on experience in IT administration, advanced helpdesk, or technical support roles.
• Core Technical Stack. Proven experience administering Microsoft 365 (Admin Center, Exchange Online, Azure AD / Entra ID, Teams, Licensing) and Windows operating systems / Windows Server.
• Networking & Infrastructure. Strong knowledge of Active Directory (AD), Group Policy Objects (GPO), DNS, and networking fundamentals.
• Troubleshooting. Ability to diagnose complex technical issues in a Windows environment using event logs, diagnostic tools, and methodical problem-solving approaches.
• Language: B2 level (Upper-Intermediate or higher, both written and spoken) in English for professional communication with international clients.
• Higher education in Information Technology or a related field.
• Soft Skills. Excellent customer service mindset, strong communication and people skills, detail-oriented, self-motivated, and capable of performing under pressure.

Will Be a Plus

• Hands-on experience or working knowledge with Microsoft Azure.
• Administrative/managerial functions, previous mentorship experience, or demonstrated leadership qualities.
• Basic proficiency in PowerShell for task automation.
• Relevant certifications (e.g., Microsoft Certified: Azure Administrator Associate, M365 Certified).

What We Offer

• Remote work environment. 
• Professional Growth. Full sponsorship and support for obtaining relevant industry certifications, alongside paid training.
• Access to a corporate English tutor to help you continuously refine your communication skills.
• Comprehensive healthcare insurance, gym membership compensation, and access to professional psychological consultations to support your well-being.
• Paid vacation and sick leave.
• Real career progression opportunities within a young, friendly, and ambitious international team.

Mate academy - an EdTech startup with a technological, gamified, AI-powered LMS platform where people learn IT specialties.

🤘Already, 6000+ graduates have landed their first IT jobs in just 4 months of training.

🌎 Successfully launched our business in Poland and Brazil and have plans to expand to other countries. As part of Mate, you'll also get exposure to Rist Labs, our cofounding studio building ethical, AI-powered B2C products.

We are looking for an Finance Manager who will become the CFO's right hand and gradually take ownership of the majority of the CFO's functions. This is a business-oriented finance role — you will be a real partner to other departments and a key voice in business decisions, not just a reporting function.

Your qualities and skills that will be valued:

• 4+ years of overall experience in finance.
• Experience in FP&A (Financial Planning & Analysis) or as a Finance Business Partner.
• Solid experience in management reporting, budgeting, planning, and forecasting.
• Strong Excel skills and hands-on experience building and working with financial models.
• English at Intermediate level or higher, sufficient for regular verbal communication with teams in Brazil and Poland.
• Strong business orientation and the ability to communicate effectively with different departments.
• Structured approach, self-sufficiency, and the ability to learn quickly.
• Comfortable working in a fast-changing, startup-mode environment where priorities can shift quickly.
• Ability to balance a controlling function with flexibility and collaboration.

Your additional advantages:

• Experience in a Big Four company (EY, Deloitte, KPMG, PwC).
• ACCA certification.
• Experience in large product companies or international corporations.
• Experience working with business metrics and optimizing business processes.
• Negotiation skills.

Your responsibilities will include:

• Running management reporting process
• Unit economics analysis
• Building and maintaining financial forecasts.
• Participating in tax-related projects.
• Gradually taking over the majority of the CFO's functions.
• Working with full autonomy in managing financial processes.
• Identifying and solving business problems, and optimizing processes.
• Acting as a key contributor to business decision-making and influencing business metrics.
• Working with multiple geographies and business models.

We offer:

• Your voice matters — you won't just follow a plan, you'll help make it.
• A no-bullshit culture with 0% bureaucracy.
• A team that shares knowledge and isn't afraid to make mistakes.
• The top EdTech product in Ukraine.
• Competitive salary, regular reviews, Gig contract collaboration.
• Paid sick leave & 22 working days annual vacation.
• Self-development days for continuous learning.
• Personal crisis leave, arranged individually.
• Financial assistance in a medical emergency or if your home was damaged due to war.
• English courses and learning budget.
• Apple equipment.
• Pet-friendly office in central Kyiv with shelter.
• Company-paid lunches.
• Relocation bonus.

Recruitment process:

• Screening interview with HR.
• Technical interview with CFO.
• Final interview with the CFO and CEO.
• Reference check (3 references from previous managers).
• Job Offer.

About the Company

We are a leading research and development company, recognized as one of the largest organizations in Ukraine specializing in fine organic synthesis and the development of advanced synthetic methodologies for organic compounds. Our scientific research contributes to cutting-edge innovations in the pharmaceutical and biotechnology industries, with projects that meet international standards.

Our culture is built around professional excellence, respect, teamwork, social responsibility, care for the scientific community, and proactivity.

We are looking for an experienced Lead Monitoring Engineer (SCOM) to architect, implement, and maintain a proactive enterprise monitoring platform based on Microsoft System Center Operations Manager (SCOM) 2022. Your mission will be to build a monitoring ecosystem capable of identifying and preventing service disruptions before they impact business operations or end users.

Responsibilities

• Design, deploy, configure, and maintain Microsoft SCOM 2022, including Management Servers, Gateways, Operational Database, and Data Warehouse.
• Build and support proactive monitoring for a hybrid Microsoft infrastructure, including:
  • Windows Server 2019+
  • Microsoft Exchange (On-Premises)
  • Microsoft 365 / Office 365 services
• Configure hardware monitoring for physical servers.
• Optimize monitoring quality by:
  • Establishing performance baselines
  • Reducing alert fatigue
  • Creating synthetic transactions and health checks
• Develop and maintain custom PowerShell scripts for automation, monitoring, and custom metric collection.
• Design monitoring standards, dashboards, alerts, and reporting to improve infrastructure visibility and reliability.
• Troubleshoot performance and infrastructure issues across enterprise environments.

Required Qualifications

• 3–5 years of enterprise Windows Server administration experience.
• 1–2 years of hands-on experience with enterprise monitoring solutions, preferably:
  • Microsoft SCOM (2012 R2 / 2016 / 2019 / 2022), or
  • Strong experience with Zabbix, PRTG, or Prometheus and a solid understanding of enterprise monitoring concepts.
• Deep knowledge of Windows internals, including:
  • WMI
  • Event Viewer
  • Performance Monitor (PerfMon)
  • Windows Registry
  • Performance troubleshooting (CPU, Memory, Disk I/O, Network)
• Good understanding of Microsoft Exchange architecture, including:
  • Database Availability Groups (DAG)
  • Mailbox databases
  • Transport queues
• Strong PowerShell scripting skills for automation and custom monitoring.
• Basic Microsoft SQL Server administration, including:
  • Indexes
  • Database file placement
  • High Availability concepts

Nice to Have

• Microsoft certifications such as:
  • MCSA / MCSE (Windows Server)
  • MCSE: Cloud Platform and Infrastructure
  • MCTS: System Center Configuration/Operations Manager
• Modern Microsoft certifications:
  • Microsoft Certified: Windows Server Hybrid Administrator Associate (AZ-800 / AZ-801)
  • Microsoft 365 Certified: Administrator Expert (MS-102)
• ITIL 4 Foundation certification or knowledge of Event Management and Incident Management processes.
• Basic XML knowledge for customization of SCOM Management Packs.

What We Offer

• A unique opportunity to design and build an enterprise monitoring platform from scratch, with significant architectural ownership.
• Work in a complex, enterprise-scale Microsoft infrastructure supporting mission-critical scientific operations.
• Official employment with full social benefits and a competitive, fully transparent salary.
• 24 calendar days of paid annual leave.
• Standard 40-hour work week.
• Fully remote work environment.
• Comprehensive medical insurance.
• Access to on-site dental and massage services (where applicable).
• Challenging and meaningful technical projects.
• Continuous learning, certification, and professional development opportunities.

Our client is building an end-to-end carbon credit platform on AWS that uses geospatial data, APIs, blockchain-based traceability, and AI-driven audit readiness tooling. We’re looking for a senior engineer to help build core backend systems and interoperability layers for an MVP-stage product.

What You’ll Do

• Build backend services in Python
• Design and implement AWS-native architecture and integrations
• Develop API interoperability with third-party data, audit, and ecosystem partners
• Translate analytical and mathematical problems into algorithms and production-ready code
• Support geospatial/data-science driven workflows
• Document architecture, logic, and technical decisions clearly
• Work closely in a startup environment with fast iteration and regular demos

Requirements

• Strong Python backend engineering experience
• AWS Solutions Architect certification
• Deep experience with AWS services and cloud architecture
• Strong mathematical/analytical background
• Ability to turn models/problems into numerical or algorithmic solutions
• Experience with APIs and systems integration
• Strong English communication skills
• Comfortable wearing multiple hats in a startup setting
• Willing to work on a fully AWS stack only

Nice to Have

• Experience with geospatial systems or environmental/climate tech
• Familiarity with data science libraries in Python
• Experience in audit/compliance-heavy workflows
• Exposure to blockchain-enabled traceability systems

Working Style

• Startup-minded, hands-on, pragmatic
• Strong documentation habits
• Comfortable with agile/Scrum-style workflows
• Able to collaborate with at least 4 hours overlap with US Eastern time (up to 8 pm Kyiv time)

Tech interview will include

1. Live Python coding exercise, AWS architecture/integration exercise, Analytical-to-algorithmic problem-solving discussion

We are a fast-growing international iGaming company with 1,000+ professionals and a portfolio of successful products operating across Tier 1–3 markets worldwide.

Driven by innovation, data, and operational excellence, we create engaging player experiences and continue to expand our global presence. Our teams work in a dynamic, fast-paced environment where ownership, collaboration, and continuous growth are at the core of everything we do.

We are looking for an experienced Head of VIP Operations to lead the end-to-end VIP player lifecycle and drive the commercial performance of the VIP segment.

This is a senior leadership role responsible for managing the entire player journey across PreVIP → VIP → High Roll → Reactivation, ensuring sustainable revenue growth, player retention, and operational excellence.

Key Responsibilities

• Own and manage the full VIP lifecycle, including Active VIP, Recovery, Reactivation, and High Roll segments.
• Drive VIP revenue growth by increasing player activity, deposits, retention, and lifetime value.
• Monitor and optimize key performance metrics, including churn, downgrade, reactivation, and VIP base stability.
• Lead the High Roll function, ensuring effective management, retention, and development of high-value players while balancing commercial opportunities and player risk.
• Oversee the PreVIP pipeline, improving conversion into the VIP segment and accelerating the progression of high-potential players.
• Execute retention initiatives and promotional offers in partnership with the Retention team, ensuring they translate into measurable financial results.
• Evaluate the effectiveness of VIP offers and campaigns, providing actionable feedback to improve segmentation and commercial performance.
• Lead and develop multiple management layers, including:
  • Head of VIP (Active & Recovery)
  • Team Lead, High Roll
  • Head of PreVIP
• Set objectives, monitor KPIs, and drive operational excellence across all teams.
• Oversee the relevance and effectiveness of VIP communications across all touchpoints, ensuring a consistent player experience.

Areas of Responsibility

• VIP Revenue (IN / IN-OUT)
• Active VIP player base
• VIP Retention and Churn
• Reactivation performance
• PreVIP to VIP conversion
• Player engagement, deposit behavior, and lifetime value
• Financial performance of the VIP segment

Requirements

Must Have

• Proven experience managing the full VIP lifecycle with direct ownership of commercial performance (P&L or equivalent business metrics).
• Hands-on experience across all of the following areas:
  • VIP
  • Recovery
  • Reactivation
  • High Roll
• Strong understanding of High Roll player behavior, commercial opportunities, and risk management.
• Experience leading multiple teams within a multi-layer management structure (Heads, Team Leads, Managers).
• Strong understanding of player economics, including deposits (IN), payouts (OUT), hold, churn, retention, and player value.
• Ability to evaluate promotional offers, identify what drives player engagement, and provide strategic feedback to the Retention team.

Nice to Have

• Experience managing a PreVIP function.
• Experience designing and optimizing operational processes.
• Proven track record of scaling VIP operations and growing revenue through player lifecycle management.

What We Offer

• Fully remote work.
• Competitive compensation package with a fixed salary and a monthly performance-based KPI bonus.
• Paid vacation and sick leave.
• Professional onboarding and continuous support.
• Career growth opportunities within a fast-growing international company.
• Access to a corporate psychologist, including individual and group sessions.
• Monthly professional development training with our Learning & Development Department to strengthen your leadership and professional skills.
• A dynamic international environment where your leadership and results have a direct impact on business success.

Think you're the right fit? We'd be excited to get to know you! Apply now and become part of our growing international team.🚀

Our client is a fast-growing US-market tech startup in the entertainment and rewards space.  You'll be the main point of contact for their highest-value users – the ones who are most engaged, most active, and most important to keep happy. This isn't ticket-closing support. It's relationship management: proactive, personal, and responsive. You'll chat with VIP users, understand what they need, and make sure they stay engaged with the platform.
 

What you'll do

• Manage direct communication with VIP and high-value users via in-app chat and other channels
• Respond to questions, issues, and feedback quickly and with genuine care
• Identify patterns in VIP behavior and flag risks or opportunities to the team
• Maintain a warm, engaging tone that keeps users coming back
   

What we're looking for

• 3+ years in customer support or community management in a B2C or gaming product
• Excellent written English – this is the number one requirement
• Highly responsive and available; US users should receive replies within 8-12 hours
• Natural communicator who knows how to build rapport with people online
• Comfortable working independently in a small startup team

Format

Part-time, 60%: either 3 days/week (8h/day) or 5 days/week (5h/day). 

Employment Type: Full-time (Remote, Office, or Hybrid)

At Varyence, we build products for our clients with people who care about what they do. No micromanagement, no bureaucracy — just ownership and a team focused on moving things forward together.
 

Interview Stages:
1) HR Interview up to 40 minutes;
2) Technical Interview up to 1 hour;
3) Client interview.

Project overview (USA): This is a system, developed to provide stable remote access for company’s employees to the workstations (PCs or VMs) located in the corporate network without breaking any security. Our system simplifies Access and Device Security for organizations.
 

Schedule (Kyiv time): 15:00 — 23:00.
 

If you possess the following experience and skills, you would be an excellent fit for our team:

• 5+ years of experience in technical support, systems administration, infrastructure, or a similar technical role;
• 2+ years of experience leading, managing, or mentoring a technical support team;
• Strong hands-on experience with Windows Server, Active Directory, Entra ID, and Windows Remote Desktop Services (RDS/RDS Farms);
• Experience with virtualization and both on-premises and cloud-based infrastructure, preferably Azure;
• Strong knowledge of network configuration and troubleshooting, including DHCP, DNS, firewalls, and network switches;
• Experience with PowerShell scripting and automation;
• Experience supporting Windows desktop environments;
• Experience with macOS and Linux is a plus;
• Experience with Azure Containers and Kubernetes is a plus;
• Experience supporting SaaS products and production environments;
• Experience in a healthcare environment is a plus;
• Practical experience using AI-assisted tools (e.g., Claude, GPT or similar) to improve technical support, troubleshooting, automation, and documentation;
• Advanced verbal and written English communication skills;
• Strong leadership, communication, organizational, and problem-solving skills;
• Proactive, customer-focused, and ownership-driven approach.
   

Your responsibilities will include the following tasks within your workflow: 

• Lead and develop the technical support team, providing coaching, mentoring, along with managing team productivity and performance;
• Monitor support operations and live chat activity to identify issues, recurring problems, and areas where the team needs support;
• Provide hands-on technical expertise and help resolve complex client, server, infrastructure, and product-related issues;
• Support customer onboarding, technical demonstrations, and complex customer engagements;
• Client interactions: leading pre-sales meetings, presenting the product and answering any and all technical questions from clients, being able to present from a sandbox environment and ready to demonstrate all aspects of the product;
• Client onboardings: leading the onboarding of new clients, following up with them and communicating client needs to the other teams;
• Maintain and continuously improve the internal and external Knowledge Base;
• Identify opportunities to improve support processes, documentation, automation, and overall team efficiency;
• Configure, support, and troubleshoot Windows desktops, servers, Active Directory, Entra ID, RDS environments, virtualization, and network infrastructure;
• Collaborate with development teams to ensure smooth technical operations and successful customer implementations;
• Use modern tools, including AI-assisted solutions, to improve technical support and operational efficiency.
   

You are special for us, so we offer special benefits for you:

• Stable working environment where you can develop and grow your skills;
• Career opportunities within a multi-national company;
• Competitive compensation (based on market data, but also depending on the technical level and expertise of the candidate);
• A supportive team that values your input and suggestions and is fun to work with;
• Health insurance coverage (include dentist services and more);
• Cool comfortable office in the Lviv city center with facilities (company paid lunches, lounge rooms, parking spot);
• Annual paid days off (vacation, additional days, sick leaves) and state holidays celebration;
• Flexible work schedule;
• Free English classes (online) with awesome teacher;
• Performance review and salary raises twice per year;
• Annual bonus;
• Relocation coverage to Lviv;
• Coverage business trip to Lviv and Croatia (Kastela);
• Corporate gifts, celebrations, and fun activities;
• And one more important thing, we are pet friendly and invite all the animals to visit our office.

We are looking for a motivated and detail-oriented Concierge to join our Customer Support team. The concierge (support) function for the Ascendix products covers client request triage, case management in Dynamics 365, product troubleshooting, bug reporting and escalation, and day-to-day client-facing support. 

Evening shifts only: 5:30 PM-2:30 AM (EET)

Requirements: 

• Strong spoken and written English—daily direct communication with US customers 
• Support, helpdesk, or case management 
• Able to triage, troubleshoot, and manage a case queue independently after ramp-up 

• Clear technical communication—writes structured bug reports and client-facing responses 

   

Nice-to-have: 

• Salesforce experience (Administrator level or strong hands-on admin skills) 
• Experience with SaaS or CRM products 

• Commercial real estate or real estate domain familiarity 

   

Responsibilities: 

• Triage incoming client requests: categorize, resolve internally, or escalate to the appropriate team 
• Manage a typical queue of 20 to 30 active cases while maintaining quality and timely follow-up 
• Troubleshoot product issues across AscendixRE, Ascendix Search, Composer, Harvest, and AI Suite 
• Create clear bug reports and escalation briefs for Product and Dev handoffs 
• Maintain cases, tasks, and client records in Dynamics 365 
• Translate technical topics into broker-friendly language for non-technical customers

Ascendix offers you:

Healthcare:

• 20 paid vacation

• 5 paid sickness

   

Career and professional growth:

• B2B and remote cooperation
• Career development and professional growth
• Technical performance reviews and 360 Evaluation

• Collaboration with a personal Direct Manager, Technical leads, and mentors

   

Learning and Development:

• Opportunity for external event compensation

• Internal knowledge-sharing opportunities

   

Corporate spirit:

• Online and offline events & team-buildings
• Friendly and supportive atmosphere
• Open management

About the project:
Our Customer is one of the largest companies in the home entertainment consumer electronics market, striving to provide its clients with high-quality products and services.

The main project goal is to ensure the high quality of firmware releases on various streaming platforms (STBs, Smart TVs, sound devices) by conducting testing on real equipment in different combinations and setups. The project includes manual and automated testing.

Responsibilities:
 - Manual testing of streaming devices' firmware on different platforms

 - Creating bug reports

 - Creating and updating test documentation

Requirements:
 - Good knowledge of testing theory (test types, test cases, bug reports etc.)

 - Basic knowledge of hardware
 - Attention to detail, patience, and investigation skills

 - Intermediate English level

 - Fast learner with strong problem-solving skills

 - We consider candidates from Lviv or those who are ready to relocate to Lviv.
 

Preferred:

• Basic theoretical or/and practical knowledge of Python
• Technical writing

Job Description

Senior DevOps/SecOps engineer with strong expertise in cloud security, security remediation, infrastructure automation, and cloud operations across both AWS and Google Cloud Platform. The role involves working closely with the Infosec team to understand, prioritise, investigate, and resolve critical and high-priority security issues across a large-scale, multi-vendor enterprise environment.

Technical Skills

● AWS Services: IAM, Security Hub, GuardDuty, Inspector, CloudTrail, CloudWatch, Config, KMS, Secrets Manager, Systems Manager, WAF, Shield, S3, Lambda, ECR, DynamoDB
● GCP Services: IAM, Security Command Center, Cloud Asset Inventory, Cloud Audit Logs, Cloud Logging, Cloud Monitoring, Cloud KMS, Secret Manager, Cloud Armor, Artifact Registry, Cloud Storage, Cloud Run, Cloud Functions.
● AWS Foundations: Landing Zone, Control Tower, AWS Organizations, Service Control Policies, networking, security, and account governance.
● GCP Foundations: Organisation and folder structure, organisation policies, Shared VPC, networking, IAM, security, and project governance.
● Infrastructure as Code: Terraform, Terragrunt, CloudFormation
● Version Control & CI/CD: GitHub, GitHub Actions
● Identity & Access Management: Role-based access control, least privilege, privileged access, service accounts, workload identities, and access reviews.
● Compliance & Governance: Security controls, audit evidence, policy enforcement, vulnerability remediation, risk management, and regulatory compliance.

Job Responsibilities

• Work closely with Infosec to understand and resolve critical and high priority security issues.
• Review, validate and prioritise security findings across AWS and GCP
• Investigate the root cause, technical impact and affected resources associated with security findings
• Translate findings into clear technical remediation plans. Implement these plans through to completion and produce runbooks where required.
• Coordinate remediation activities across engineering teams, platform teams, application owners and third-party suppliers.
• Implement security fixes in cloud consoles or using infrastructure as code and automated deployments depending on the environment.

• Experience in both AWS and GCP.
• Strong analytical, security and problem solving skills.
• Experience working directly with Infosec, governance, risk, compliance and engineering teams.
• Ability to understand security findings, assess their technical impact and translate them into clear remediation actions.
• Experience prioritising remediation tasks based on severity, risk, business impact and operational constraints.
• Solid communication, stakeholder management and cross-team collaboration skills. Ability to update and manage Senior InfoSec and Service owners is a must.

A global leader in sports fashion and streetwear retail, our client represents some of the world’s most premium and trend-driven brands. Known for its innovative product curation and best-in-class in-store and digital experiences, the company continues to redefine athletic and lifestyle fashion on an international scale.
Established in 1981 with a single store in the North West of England, our client is a leading global omnichannel retailer of sports fashion and outdoor brands.
Today, the company operates over 4,500 stores (as of August 2024) across 36 countries, with a strong presence in the UK, Europe, North America, and the Asia-Pacific region.

Vision: Connect globally, inspire locally, and empower individually.
The company aims to inspire a new generation of globally minded consumers through its connection to the universal culture of sport, music, and fashion.

Mission: To continuously set the global standard for retail experiences through best-in-class operations, connected consumer journeys, and the distinctive delivery of the world’s most authentic brands to market.

💡About Epom:

We are an ecosystem of ad tech solutions built for meaningful advertising. Our brand is an early adopter of programmatic and ad tech innovations. We entered the industry at its dawn and honed an ad serving technology to perfection.

Today, we produce solid pieces of ad technology to empower brands, agencies, and networks. We make ad tech accessible, transparent, and effective for our clients. On the other side, we are flexible, friendly, and value the human approach to the business.

📈Your Responsibilities:

• Increasing clients’ profitability (helping them spend more and earn more);
• Onboarding clients (teaching them about new functionality and product updates);
• Conducting platform demos for potential clients as needed;
• Data analysis, inventory management, and assistance in campaign launches;
• Upselling clients as needed;
• Handling critical/complex/high-priority issues, and making independent decisions regarding team issues;
• Obtaining, aggregating, and communicating customer feedback to product and business teams (measuring customer satisfaction and expectations of working with the product).

🪄Your Experience & Skills:

• Fluent English skills;
• Experience in launching advertising campaigns and working with self-serve traffic buying platforms, as well as experience in traffic buying on the side of a direct advertiser (product owner) would be a plus;
• Experience in account management and upselling;
• Experience in conducting monthly calls with clients and the finance department;
• Ability/willingness to work independently;
• Using common sense and a sense of urgency in the decision-making process when assessing problems/situations;
• Ability to communicate effectively with clients, show empathy, help the client, and teach them (since our goal is to build trusting relationships with the client and be confident that our product truly helps their business).

💎We offer:

🔹 Great team ready to assist and give feedback on any stage to celebrate great results together;

🔹 Ongoing opportunities and personal growth in a leading ad tech company;

🔹 Flexible working hours (start your day between 9:00 and 11:00);

🔹 Wellbeing program;

🔹 PE accounting support;

🔹 Paid vacation and sick leaves;

🔹 Social events;

🔹 Good salary in USD that matches your skills and experience.

📌Interview stages:

🔸 Introduction to Epom (30 minutes): We’ll meet on Google Meet, get to know each other, and of course, discuss your experience and skills.

🔸 Interview with the Head of Sales and Team Lead (1 — 1.5 hours): We’ll meet on Google Meet / in our office for a detailed discussion about the position. We’ll discuss any questions you may have, and there will be a few case studies from the Head of Sales.

🔸 Job Offer: We’ll make you an offer that’s impossible to refuse, and we’ll be eagerly waiting to welcome you to our Epom team😎.

We are looking for a TechOps Engineer to take full ownership of domain infrastructure, DNS management, Cloudflare optimization, server administration, and process automation. 

If you have hands-on experience with domain registrars, a solid understanding of networking, and a drive to work on large-scale projects – we'd love to connect.

What you'll do:
 

• Register, renew, and manage domains in bulk across multiple projects.
• Work with registrars such as Namecheap, GoDaddy, GCore, and others.
• Configure DNS, Cloudflare, SSL certificates, CDN, and reverse proxying.
• Procure, set up, and maintain VPS/VDS and hosting environments.
• Track renewals, process payments, and maintain technical documentation.
• Automate repetitive tasks using scripts and APIs.
• Ensure high availability and stability of the entire technical infrastructure.
  
  Must-have:
   
• 1.5–2+ years of experience with domains and DNS management.
• Hands-on experience with multiple domain registrars.
• Strong knowledge of Cloudflare (or similar CDN services).
• Experience with DNS, SSL, proxying, and hosting control panels.
• Basic scripting skills in Python and/or JavaScript for automation.
• Experience working with REST APIs and basic Linux/VPS administration.
  
  Nice-to-have:
   
• Background in affiliate marketing, iGaming, AdTech, or SaaS.
• Familiarity with Keitaro, Binom, or other tracking platforms.
• Experience with anti-detect browsers, proxy networks, and large-scale domain portfolio management.
  
  What We Offer
   
• Competitive salary.
• Office-based position in Kyiv.
• Standard working schedule: 09:00–18:00.
• Opportunity to work on high-load infrastructure projects using modern technologies.
• Collaborative team, fast decision-making, and minimal bureaucracy.
• Professional growth in a technically challenging environment.

Bitmedia Labs is an international product company founded in 2014. Today, we’re a team of 150+ specialists working globally, building products used by millions worldwide.

Our work spans two core areas:

Game Development – browser-first games for global audiences, centered on reward-driven progression and long-term engagement.
Digital Advertising – high-performance advertising and affiliate platforms across Web2 and Web3 markets.

We believe great products are built by people who take ownership – shaping direction, making decisions, and seeing their work turn into real impact. Now, we’re looking for a Creative Copywriter to join the team and help us move our products forward.

This is not “just writing.” You’ll be the creative hub between marketing, product, and design: turning ideas, features, and live-ops beats into clear messaging, strong narratives, and ready-to-produce creative briefs. If the team needs a banner, video, key visual, landing page, or a whole campaign pack - you’re the person who shapes the concept, writes the copy, and delegates tasks to designers with precision.

Responsibilities:

• Write direct-response ad copy for Meta, Google, ad networks (hooks, variants, angles, CTAs);
• Create and iterate creative angles based on audience insights, product beats, and performance data;
• Support conversion assets: landing pages, store text, promo pages, ad-to-LP messaging consistency;
• Partner with UA/Marketing to test hypotheses (A/B copy variants, new offers, new hooks);
• Write email sequences, newsletters, event announcements, winback/reactivation flows;
• Write push notifications and in-app messages that feel human, fun, and clear - not spammy;
• Keep communication aligned across channels: one story, multiple executions;
• Write social posts and content packs for X/Twitter, Youtube, Discord/Telegram, etc;
• Turn updates into formats that travel: short posts, threads, mini-stories, punchy captions;
• Support community moments: announcements, patch notes “that people actually read,” event hype;
• Expand game lore, characters, themes, event stories, and world-building;
• Write narrative wrappers for events (quests, teasers, artefacts, “why this matters” in the world);
• Keep the universe coherent: naming, tone, and canon consistency;
• Act as the go-to person for design requests: translate needs into strong briefs;
• Prepare creative briefs: goal, audience, key message, visual references, format specs, CTA, variants;
• Delegate tasks to the design team and ensure quality + consistency across deliverables;
• Maintain a lightweight system: templates, naming conventions, asset folders, approvals;
• Define/maintain the game tone of voice and ensure it’s consistent across channels;
• Edit and improve copy across the team when needed (polish, structure, clarity, punch);
• Build a small internal “playbook”: do’s/don’ts, examples, hooks library, CTA library.
   

Requirements:

• 1+ years in copywriting / content / creative marketing (gaming is a big plus);
• A portfolio that shows performance-oriented copy (ads) and brand/storytelling writing;
• Strong soft skills and communication ease;
• Ability to work with multiple departments and communicate in a fast, efficient and productive manner;
• Ability to write clearly in English (native or near-native);
• Strong instincts for hooks, benefits, emotional triggers, and conversion;
• Experience working with designers: you can write briefs that reduce back-and-forth and speed up output;
• Comfortable in a fast iteration environment: multiple variants, quick edits, frequent experiments;
• Organized: you can manage multiple requests without losing context or quality.
   

Nice to Have:

• Experience in F2P games, live-ops, events, progression/monetization loops;
• Familiarity with Web3 concepts (but you don’t need to be a “crypto person”);
• Understanding of UA basics: CTR, CPA, ROAS - and how copy influences each step;
• Experience writing scripts for short-form video (TikTok/Reels) and UGC-style ads;
• Tools: Confluence, Jira, Figma (at least for comments/hand-off), Miro.
   

Hiring process:

• Intro call with a Recruiter - Test Task - Interview with the Hiring team - Сollection of recommendations - Offer.
   

Why join Bitmedia Labs?
We care about what we build – and about the people who build it. Our teams work closely together, share responsibility for the product, and support each other in everyday challenges.

As part of the team, you’ll have:

• Professional growth through products operating at global scale;
• The opportunity to experiment, bring ideas to life, and influence product decisions;
• Collaboration with strong, experienced teammates who value quality and teamwork. 
   

We also support you with:

• Flexible schedule and the option to work remotely or from our hubs in Kyiv, Warsaw, and Berlin;
• Competitive compensation, regular performance reviews, paid vacation, sick leave, and public holidays;
• Modern Apple equipment and thoughtful corporate gifts for holidays and personal milestones;
• Support for your growth: courses, workshops, and conferences. 

Through our charity foundation Bit Spilka, led by volunteers from our team, we support the military, medics, and civilians across Ukraine – delivering over $500,000 in aid to date. Here your work also drives social impact, and you can also join our volunteer initiatives.

Наш клієнт - глобальний бренд і платформа у сфері iGaming, доступна гравцям по всьому світу. Поєднує енергію та швидкість стартапу з чіткістю та структурою зрілого бізнесу. Швидкість у всьому: від розробки продукту до прийняття рішень - усе налаштовано на максимальну ефективність і вплив.

Ідеально для тих, хто прагне:

• Володіти та керувати дорожньою картою (roadmap) гейміфікації для продуктів казино та спортивних ставок (Sportsbook);
• Розробляти та запускати квести, челенджі, турніри, перегони (races), таблиці лідерів (leaderboards), системи досягнень і механіки лояльності;
• Створювати стратегії сегментації для надання персоналізованого гейміфікованого досвіду користувачам;
• Визначати винагороди, системи прогресії та бонусні механіки відповідно до бізнес-цілей;
• Аналізувати ефективність гейміфікаційних функцій і постійно їх оптимізувати на основі даних;
• Тісно співпрацювати з командами CRM, Product, VIP, BI та Operations для забезпечення успішної реалізації проєктів;
• Розробляти плани A/B-тестування для винагород, ігрових механік та користувацьких сценаріїв (player journeys).

Досвід, який стане твоєю перевагою:

• Від 2-х років досвіду роботи у сферах CRM, гейміфікації, утримання клієнтів (Retention), продуктового маркетингу (Product Marketing) або на аналогічній посаді в індустрії iGaming;
• Глибоке розуміння життєвого циклу гравця, механік утримання користувачів та бонусних систем;
• Досвід роботи із сегментацією аудиторії та аналізом даних гравців;
• Досвід розробки та проведення промоакцій, місій, турнірів або програм лояльності;
• Впевнене володіння BI-інструментами, електронними таблицями та засобами звітності.

Ми цінуємо:

• Аналітичне мислення та здатність перетворювати дані на практичні висновки й рекомендації для дій;
• Креативне, нестандартне мислення та вміння знаходити нові підходи до вирішення завдань;
• Сильні комунікаційні навички та здатність ефективно реалізовувати ініціативи;
• Високий рівень відповідальності: ви берете на себе відповідальність за кінцевий результат, а не лише за виконання окремих завдань.

Наші клієнти пропонують конкурентні переваги для підтримки вашого професійного та особистого зростання, зокрема:

• Орієнтація на здоров’я та добробут;
• Глобальне медичне страхування;
• Можливості для зростання;
• Програми бенефітів (компенсація спорту / стоматології / психолога тощо);
• Бонуси за досягнення результатів;
• Динамічне робоче середовище.

Долучайся - і нехай твоя історія зростання розпочнеться.

English version

Our client is a Global iGaming brand and platform, accessible to players worldwide. Combine the energy and speed of a startup with the clarity and structure of a well-established business. Move fast, every process — from product development to decision-making — is designed for maximum efficiency and impact.

Perfect for those who aim to:

• Own and manage the gamification roadmap across casino and sportsbook products;
• Design and launch quests, challenges, tournaments, races, leaderboards, achievement systems, and loyalty mechanics;
• Create segmentation strategies to deliver personalized gamification experiences;
• Define rewards, progression systems, and bonus structures aligned with business objectives;
• Analyze performance of gamification features and continuously optimize based on data;
• Work closely with CRM, Product, VIP, BI, and Operations teams to ensure successful execution;
• Develop A/B testing plans for rewards, mechanics, and player journeys.

Experience you’ll need to bring:

• 2+ years of experience in CRM, Gamification, Retention, Product Marketing, or a similar role within iGaming;
• Strong understanding of player lifecycle, retention mechanics, and bonus systems;
• Experience working with segmentation and player data;
• Experience designing promotions, missions, tournaments, or loyalty programs;
• Comfortable working with BI tools, spreadsheets, and reporting.

It's a perfect match if you have those personal features:

• An analytical mindset with the ability to translate data into actionable insights.
• Creative, out-of-the-box thinking;
• Strong communication and execution skills;
• High ownership, you take responsibility for outcomes, not just tasks.

Our clients offer competitive benefits to support your professional and personal growth, including:

• Health & Wellness Focus;
• Global Medical Coverage;
• Growth Opportunities;
• Benefits Programs (compensation for the gym/stomatology/psychological service & etc.);
• Performance-Driven Rewards;
• Dynamic Work Environment.

Apply, and let your growth journey begin.

About the Role 

We're looking for someone who can find and qualify leads on Upwork — or is eager to learn — and who enjoys working with numbers and metrics. You'll help identify the right opportunities for our ideal customer profiles and keep our pipeline organized and well-tracked. 

Location: Preferably Lviv

Responsibilities: 

• Search for and qualify leads on Upwork across multiple ICPs (ideal customer profiles). 
• Monitor the platform and track new projects and requests as they come in. 
• Manage the pipeline in the CRM: segmentation and basic reporting. 
• Monitor Upwork's algorithm and optimize the profile weekly in response. 
• Keep track of platform updates and changes. 
• Prepare and manage communication ahead of intro calls. 

Requirements: 

• Experience with Upwork — basic is fine, as long as you understand how the platform works. 
• An analytical mindset: you enjoy numbers and tracking results. 
• English — B1+ level. 
• Comfortable using AI tools in your day-to-day work. 

Nice to Have: 

• Understanding of the IT market. 
• Experience with CRM tools (pipeline management, segmentation, reporting). 

We Offer:

• 15 Days of vacation: Recharge and unwind with 15 business days of paid vacation each year
• 12 Paid Sick Days: We care about your well-being — take time off whenever you need to feel your best
• Public Holidays: Take time to celebrate, relax, and feel your best during official holidays
• Accounting Support: Focus on your work — our accountant will take care of the paperwork
• English Courses: Improve your communication skills with English lessons from native speakers
• Professional Growth: We support your development by covering the cost of professional training and courses
• Work Equipment: Everything you need for comfortable work — laptop, mouse, keyboard
• Medical Insurance: Your well-being matters — we’ve got you covered with full medical support
• IT Cluster Membership: Be part of the local tech community and enjoy exclusive perks
• Office: Work from our cozy Lviv office, fully equipped with generators and Starlink to keep you connected
• Team Buildings: We love bringing people together — enjoy time with the team beyond work