Jobs at Djinni

RedCore is an international business group that creates technological solutions for digital markets. Our products and services cover fintech, marketing, e-commerce, customer service, communications, and regulatory technologies.

We are looking for a Product Manager

Requirements

• 3+ years of experience as a Product Manager, with successful launches of large or complex products;
• Deep understanding of the product lifecycle, business models, and unit economics;

• Experience managing cross-functional teams and working across multiple workstreams simultaneously.

   

Will be plus:

• Experience launching or managing white-label platforms in iGaming or related industries;
• Knowledge of market-specific requirements (regulations, compliance, localization);
• Skills in strategic planning and product P&L management.

Responsibilities:

• Full ownership of the development and management of a standalone product;
• Defining and executing product strategy, positioning, and the roadmap;
• Requirements management, timeline control, and release quality assurance;
• Working with key metrics: user growth, retention, and profitability;
• Collaboration with partners, clients, and internal teams (Dev, BI, CRM, Marketing).

Our benefits to you:

☘️An exciting and challenging job in a fast-growing business group, the opportunity to be part of a multicultural team of top professionals in Development, Architecture, Management, Operations, Marketing, Legal, Finance, and more

🤝🏻Great working atmosphere with passionate experts and leaders, sharing a friendly culture and a success-driven mindset is guaranteed

🧑🏻‍💻Modern corporate equipment based on macOS or Windows and additional equipment are provided

🏖Paid vacations, sick leave, personal events days, days off

💵Referral program — enjoy cooperation with your colleagues and get the bonus

📚Educational programs: regular internal training sessions, compensation for external education, attendance of specialized global conferences

🎯Rewards program for mentoring and coaching colleagues

✈️In-house Travel Service

🦄Multiple internal activities: online platform for employees with quests, gamification, presents and news, clubs for movie / book / pets lovers and more

🎳Other benefits could be added based on your location

Location: Remote (EU or Ukraine preferred)

We’re building high-performing niche sites in iGaming verticals and are looking for an SEO with a business mindset.

This is not a junior role or a checklist SEO job. We’re seeking someone who’s already launched and ranked projects, understands how to find gaps and opportunities in SERPs, and knows how to scale them.

Key Requirements:

• 3+ years in SEO for Tier 1 markets
• Proven success ranking branded, competitive keywords
• Experience launching sites in iGaming or similar niches
• Understanding of both white-hat and more "aggressive" techniques (when appropriate)
• Experience with link buying, PBNs, and quality domain analysis (DR/traffic/relevance)
• Ability to identify promising brands/keywords and make decisions
• Strong analytical skills and hands-on testing mindset
• Comfortable managing external writers, linkbuilders, and tech resources

• English B1+ (you can write, research, and communicate clearly)

   

Bonus if you:

• Think in terms of profit per site, not just traffic
• Know how to rewrite or rebuild a site to hit top 3

• Have experience automating or delegating SEO workflows

   

What You’ll Do:

• Launch and scale niche sites targeting both branded and generic queries
• Create and execute content/link strategies
• Test ideas, analyze data, and iterate for growth
• Work closely with a lean, results-driven team
• Be measured by results, not hours
•  

This is a role for someone who wants skin in the game.
If you're tired of slow agency processes and want to build something profitable, reach out.

We’re looking for a Digital Content Manager to join the team behind the Global Transformation Forum Japan, taking place in Tokyo on December 1–2, 2026.
 

This role will take ownership of the Forum’s digital presence and online communications, including the gtf.jp website and social media channels. The ideal candidate can turn complex topics into clear, credible content and build the Forum’s organic visibility across both traditional search and emerging AI-powered search and answer platforms.
 

Key responsibilities:

• Manage the GTF presence across LinkedIn and other social media channels, maintaining a consistent voice and regular publishing cadence before, during, and after the Forum;
• Manage and update content on the gtf.jp website, ensuring that page structure, copy, and metadata are clear, accurate, and well organized;
• Develop and edit high-quality English-language content, including website copy, social media posts, event and speaker descriptions, and other digital materials;
• Coordinate with a translator on Japanese-language content, ensuring accurate and natural localization for the Japanese audience;
• Support the development of the Forum’s SEO and AEO strategy, working with an external consultant during the initial setup and applying the agreed approach across the website and content;
• Track organic reach and content performance, identify what is working, and adjust the digital content strategy accordingly.
   

What we’re looking for:

• Excellent written English and a strong sense of clear, credible, and engaging communication;
• Hands-on experience managing social media channels and a CMS-based website;
• Strong editorial judgment and the ability to turn complex topics into accessible digital content;
• Interest in or willingness to learn SEO and AEO; prior specialist expertise is not required;
• Strong organizational skills and reliability when working across international teams and time zones;
• Experience in the digital economy, technology, public policy, international affairs, or think-tank / forum environments is a strong advantage.
   

Engagement: Remote, part-time contract role (20 hours per week) under GTF Worldwide. Initial engagement through December 2026, with an opportunity to extend into 2027.
 

Global Transformation Forum is a new international platform taking place in Tokyo under the theme “Governing the Digital Future”, bringing together policymakers, technology and business leaders, investors, and civil society.
 

Requirements:

- Experience in IT (MUST HAVE), preferably in outsourcing.
- 2+ years of experience in B2B sales / business development.
- Clear understanding of the full enterprise B2B sales cycle (from outreach to deal closing).
- Proactive and independent mindset - ability to take full ownership without constant supervision.
- Advanced English proficiency.

Preferred:
- Background in IT outsourcing or outstaffing companies.
- Practical experience negotiating commercial terms (rates, SOWs, payment terms).
- Domain expertise in Logistics & Supply Chain or E-Commerce.
- Track record of attending international industry conferences and trade shows.

Responsibilities:

- Conducting discovery calls, identifying customer needs, and evaluating solution fit.
- Maintaining communication with leads throughout the entire sales cycle, including long-term nurturing.
- Preparing commercial proposals in collaboration with technical and delivery teams.
- Agreeing on commercial terms (rates, scope of work, payment terms).
- Managing the contracting process through to signing.
- Participating in industry events and conferences to expand the professional network.
- Reporting on pipeline status and activity outcomes.
 

Your area of responsibility:

- Create designs for SaaS web & mobile apps in Figma 
- Communicate with clients via chat and meetings

Skills and requirements:

- Proficiency with Figma (components/autolayouts/etc.)
- Attention to detail

- Experience with Design Systems

- Portfolio showcasing previous design works

- Good communication skills
 

Will be a plus:

- Experience with Interface Animations 

- Upper Intermediate+ level of English proficiency.
 

We offer:

- Opportunity to work in a highly skilled design team on interesting projects and learn from the best;

- We don't believe in meetings for meetings, so only project-related calls + 1 bi-weekly team call — that's it.

- Competitive salary fixed in USD;

- We need work to be done, not hours to be spent, so until you're on time for meetings & projects look good, your schedule is up to you.

We are looking for a customer-oriented and detail-focused Customer Support Аgent with proven experience in the iGaming industry. The ideal candidate is confident in written English, comfortable working in a fast-paced 24/7 environment, and able to handle multiple tasks while maintaining a high standard of communication. You should be proactive, responsible, and capable of recognizing sensitive situations and acting according to internal procedures.
 

HOW YOU WILL MAKE AN IMPACT:

• Providing customer support via live chat and email
• Handling players’ inquiries, requests, and complaints
• Identifying complex or sensitive cases and escalating them to the relevant departments
• Ensuring compliance with internal quality standards and communication guidelines
• Working according to the assigned schedule and meeting individual KPIs
   

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• Minimum 1+ year of experience in customer support 
• Written English proficiency at B2 level or higher
• Willingness to work shift schedules, including night shifts, weekends, and public holidays
• Ability to stay focused in a multitasking environment
• Strong attention to detail and strict adherence to instructions

WHAT WE OFFER:

• Flexible working hours and a remote-first setup, so you can plan work around your life — not your life around work.
• Unlimited vacation and paid sick leave, because taking time to rest shouldn't feel like a luxury.
• Competitive compensation that reflects your skills, experience, and impact.
• Flexible Benefits — a monthly budget you can spend on sports, healthcare, therapy, or language learning. Your benefits, your choice.
• 50% reimbursement for professional learning and development to help you keep growing.
• Employee referral bonuses and gifts to celebrate your special occasions.
• A supportive team culture built on trust, respect, and collaboration.
• Regular online and offline team events to connect beyond work.
• Co-working space reimbursement for teammates based in Ukraine, whenever you need a change of scenery.

RedCore is an international business group that creates technological solutions for digital markets. Our products and services cover fintech, marketing, e-commerce, customer service, communications, and regulatory technologies. 

We are looking for an L&D Project Manager to join our team!

Requirements

* 3+ years of experience in L&D / Talent Development, with independent end-to-end ownership of projects and programs — from needs analysis and solution design to launch, promotion, evaluation of results, and further development.
* Experience delivering comprehensive L&D and Talent Development projects, including:
* onboarding and professional training;
* talent and career development programs (Talent Pool, Succession Planning, mentoring, etc.);
* internal mobility and experiential development (internships, job shadowing, cross-functional development, etc.);
* internal learning / professional communities.
* Experience managing cross-functional projects and working on multiple initiatives simultaneously across different teams and stakeholders.
* Professional-level facilitation skills for various online team sessions (retrospectives, strategy sessions, brainstorming sessions, sharing sessions, workshops, webinars).
* Experience working with SMEs and business stakeholders: identifying needs, collecting and structuring expertise, designing solutions, coordinating development, and aligning on the final outcome.
* Experience launching and moderating community-based formats.
* Experience promoting L&D products and initiatives internally: developing communications, engagement mechanics, and activities aimed at increasing reach and audience engagement.
* Excellent written communication skills: ability to independently create clear, well-structured, and persuasive “sales-oriented” copy, presentations, and other content for different audiences.
* Knowledge of Instructional Design and Adult Learning principles, as well as approaches to evaluating the effectiveness of L&D solutions.
* Bachelor’s or Master’s degree in Psychology, HR, Management, Education, or a related field.
* English – B2+.
* Confident proficiency in core workplace tools: Google Workspace, Jira, Miro/Figma, analytics and reporting tools, or their equivalents.

Will be plus

* Experience working in an international / fast-growing company, preferably in IT, Tech, Digital, or iGaming.
* Experience launching internal communities from scratch and independently managing their development and engagement.
* Experience in Internal Communications, Employer Brand, internal marketing campaigns, or close collaboration with these functions.
* Experience working with competency models, skill profiles, and career frameworks.
* Experience using L&D analytics and a data-driven approach to evaluate and improve L&D solutions.
* Additional education / certifications in L&D, Instructional Design, Facilitation, Talent Management, or Project Management.
* Experience using AI and automation tools in L&D projects.

Soft Skills

* Ability to work at a fast pace and manage multiple tasks simultaneously.
* Adaptability – ability to quickly adjust to changing priorities and shifting or cancelled tasks.
* Ability to accept constructive feedback and translate it into action.
* Strong systems thinking and critical thinking.
* Strong communication and stakeholder management skills.
* Strong ownership and results orientation.
* High level of self-organization.
* Proactivity and ability to work independently.
* Ability to engage stakeholders and effectively promote ideas.

Responsibilities

* Manage complex, end-to-end L&D projects of high complexity, involving multiple stakeholders, non-standard solutions, and large-scale initiatives.
* Manage up to 6 projects simultaneously.
* Translate business needs and requests into effective learning solutions.
* Design development programs and initiatives for specialists within the business group.
* Analyze project outcomes and key performance metrics.
* Optimize project delivery processes.
* Collaborate with SMEs, managers, and department heads to develop learning solutions.
* Introduce new approaches and tools into L&D projects.
* Support and mentor less experienced Project Managers.
* Onboard new team members.
* Actively collaborate with the Team Lead on strategic decisions and the development of L&D initiatives.

Benefits

• 🍀 An exciting and challenging job in a fast-growing business group, the opportunity to be part of a multicultural team of top professionals in Development, Architecture, Management, Operations, Marketing, Legal, Finance and more;
• 🤝Great working atmosphere with passionate experts and leaders, sharing a friendly culture and a success-driven mindset is guaranteed;
• 📍Beautiful offices in Warsaw, Limassol, Yerevan — work remotely or on-site with comfort and enjoy the opportunity to build a network of connections with professionals day by day;
• 🧑‍💻Modern corporate equipment based on macOS or Windows and additional equipment are provided;
• 🏖Paid vacations, sick leave, personal event days, days off;
• 👨‍⚕️Corporate health insurance program for your well-being;
• 💵Referral program — enjoy cooperation with your colleagues and get a bonus;
• 📚Educational programs: regular internal training sessions, compensation for external education, attendance of specialized global conferences;
• 💁🏼‍♀️Rewards program for mentoring and coaching colleagues;
• ✈️In-house Travel Service;
• 🦄Multiple internal activities: online platform for employees with quests, gamification, presents and news, RedCore clubs for movie/book/pets lovers, special office days dedicated to holidays;
• 🎳Company events, team buildings.

In short:
We're an AI product studio with $2.25M raised and a portfolio of 4 products, looking for an operational marketer who can turn reach into paying customers in the US market.

We have a content farm running 500 accounts, a UGC network, 13 people in marketing, and $50K/month in paid acquisition budget from day one. What we're missing is someone who can turn all of this into a working revenue machine.

If you've run paid traffic for real money in iGaming, crypto, or mobile subscriptions, and you know your CAC without hesitation — read on.

About the company
An AI product studio. We build our own products and take them to market ourselves.

• Stage: post-seed, $2.25M raised
• Portfolio: 4 products spanning AI/fintech (crypto investing agent — our main bet), martech/AI SaaS, and other consumer apps
• Monetization: B2C subscription at $59/month plus contract revenue
• Market: US and Western Europe

• Distribution: content farm of 500 accounts, UGC network, paid channels

   

What you get

Full revenue mandate. All products, all channels, including sales. You decide what to scale, what to shut down, who to hire, and who to let go within marketing.

Ready-made assets, not a blank slate:

• Content farm of 500 accounts (operating cost ~$14,500/month) — generates reach, but the link to paying customers hasn't been measured
• UGC network with a Telegram bot and CRM — 46% utilization, unit economics need fixing
• Team of 13 people across three units (Content Engine, Marketing & Sales, UGC Network)
• Paid acquisition budget of $50K/month from day one, expanding to $150K once LTV/CAC ≥ 3 — no approvals needed

No restrictions on methods. Multi-accounting, arbitrage, affiliates, aggressive funnels — all fair game if it brings paying customers and doesn't create legal risk.

Uncapped revenue share: 6% of recurring revenue from the customer base you bring in (8% at LTV/CAC ≥ 4). No ceiling. At $250K MRR, your variable comp is $20K/month on top of base.

Equity option: 1–2% in the holding company (across the whole product portfolio, not a single project).

Career path: CMO → CRO within 12–18 months. The role is designed as a track toward running the studio's entire revenue engine.

What's expected of you

First 90 days (by December 31, 2026)

• Build end-to-end analytics: click → signup → trial → payment, across all products. Currently none exists.
• Launch a paid channel and hit a repeatable CAC below the $138 ceiling within 3 weeks, at ≥100 paying customers/month
• Calculate the real CPA of the content farm and decide: scale it or shut it down
• Make personnel decisions on all 13 team members. We don't expect you to keep the current team as-is.

By month 6 (by March 31, 2027)

• $60K MRR minimum, $100K MRR target
• LTV/CAC ≥ 3 across the portfolio
• ≥40% of paying customers from owned channels (not paid ads)

• At least 2 channels scaled

   

Compensation
Base: $7,000 → $8,500 (after 90 days) → $10,000 (at $150K studio MRR)

Variable: 6% of recurring revenue from clients you acquire, paid monthly for as long as they pay. 8% at LTV/CAC ≥ 4. Contract deals: 3%. No cap.

Must-have

• 6+ years in performance/growth marketing, 3+ years managing a team
• Background in iGaming, crypto, Web3, or mobile subscriptions — expensive-traffic environments
• Subscription-model fluency: cohorts, trial-to-paid, payback — not just CPC
• Experience acquiring paying customers in the US/Western Europe, English-language creative
• Managed a budget of ≥$50K/month
• 0→1 experience with channel-level numbers to show for it
• Hands-on experience with multi-accounting, affiliates, or content farms
• You build your own cohorts and read the funnel yourself
• English C1+

Nice to have

• Experience at a venture builder or multi-product studio
• Personal network in the creator economy / affiliate market
• Experience launching a crypto or fintech product at retail scale
• AI tools in daily workflow

Not a fit if:

• You only have brand experience, no acquisition numbers to show
• Agency-only background, no P&L ownership
• You need existing processes in place to get started
• You're not comfortable with outcome-tied compensation

Hiring process
Numbers-based screening (20 min) → Interview with CEO (60 min) → Take-home assignment (5 days) → Panel defense with CEO+CCO+CTO (90 min) → Offer

Hi!
We are Boosta, a holding tech company that creates, develops, and invests in digital businesses with global potential. Today, we collaborate with over 800 specialists from different parts of the world, and millions of users use our products and services.

We are currently looking for a Facebook User Acquisition Manager for one of our businesses, Traffic7, who will manage and scale paid user acquisition campaigns in Meta for financial products..

Traffic7 is a project that creates and develops digital products and scales them through strong expertise in performance marketing.

You will work with the team to:

• Manage and scale campaigns in the financial niche on Meta: daily monitoring, optimization, and creative rotation.
• Maintain target CPL, EPL, and ROAS while increasing the budget; scale winning combinations.
• Formulate hypotheses for the creative department and launch ready-made creatives for testing.
• Test product hypotheses (targeting, funnel, form, landing page).
• Conduct regular analytics by cuts (campaigns, segments, sources) and turn it into decisions.
• Independently decide the fate of combinations — scale, improve, or disable — according to set thresholds.

• Weekly reporting: spend, leads, purchases, CPL, EPL, ROAS, status of directions.

   

You’re a great fit if you:

• Have 1.5+ years of practical experience in media buying.
• Have practical experience in media buying on Meta (mandatory): campaign structure, pixel, and CAPI.
• Are able to bring combinations to achieve clear unit economics and maintain CPL, EPL, and ROAS while scaling.
• Have experience with lead-gen funnels (click/install → form → lead).
• Have experience working with mobile applications.
• Have confident skills in analytics/trackers, consolidating data by source, and identifying discrepancies.
• Can formulate and prioritize hypotheses (creative and product), working with the creative department through briefs.

• Experience with additional sources (TikTok, Snapchat, etc.) is not mandatory, but will be a significant advantage.

   

Our hiring flow:

• Step 1: Pre-screen.
• Step 2: Interview.
• Step 3: Final interview.
• Step 4: Reference check.

• Step 5: Job Offer.

   

More than 7 opportunities we offer:

• Work and growth in an environment where you can launch, test, and develop new products, see your direct results, and influence them.
• Support for your career growth: compensation for external courses, conferences, English language classes and access to a corporate library.
• Flexible working hours (you can start your day between 8:00 and 11:00 Kyiv time).
• Office in Kyiv, coworking spaces in Lviv or Warsaw, or the option to work remotely — the choice is yours.
• 28 days of annual vacation, up to 30 days of sick leave with medical confirmation, plus all public holidays.
• Care for your health: medical insurance, a Mental Health program, and compensation for sessions with a psychologist.
• Ukrainian Victory Support program and other important social initiatives.
• Gifts for special occasions in your life and career.
• Compensation for equipment during blackouts.

We believe in pace, drive, and daily boosts — in our work, approaches, and ourselves.

Do you have relevant experience and are excited about this position? Send us your CV!

What you'll do

• Develop new features end-to-end using Kotlin, Coroutines, and Jetpack Compose
• Write clean, testable code following Clean Architecture, MVVM, and MVI patterns
• Build intuitive, user-friendly interfaces for our Android app
• Integrate with backend APIs, Firebase, and GraphQL services
• Work closely with design, product, and analytics teams to shape new features
• Refactor existing solutions and improve code quality
• Collaborate with the backend team to design APIs for new features and applications

What we're looking for

• A responsible communicator who picks up new things quickly
• 12+ months of commercial Android development experience
• Ability to write maintainable, easily extensible code, and to navigate code written by others
• Solid knowledge of Kotlin and Kotlin Coroutines
• Familiarity with Android SDK fundamentals
• Experience with Jetpack Compose
• Experience with Dagger 2
• Hands-on experience with Firebase services
• Understanding of core design patterns
• Familiarity with Clean Architecture, MVVM, and MVI patterns
• Understanding of networking, including some exposure to GraphQL
• Understanding of multi-module application architecture

What we offer

• Work on a successful product loved by millions of sports fans
• The challenge of migrating a thriving, profitable project onto a modern tech stack
• A strong product culture and genuinely great colleagues
• Flexible schedule with remote work options, plus support for courses and conferences
• Competitive, market-rate compensation

The role

We're looking for a sales leader who can own our end-to-end commercial engine — from pipeline generation to closing $50k–$500k custom software development deals — and build a scalable, systematic sales function around it, not just personally chase individual contracts.

What you'll do

• Design and execute the company's sales strategy to drive sustainable revenue growth and market expansion
• Build, mentor, and lead the Sales and Lead Generation teams, setting clear KPIs, OKRs, and performance benchmarks
• Build and optimize the end-to-end sales pipeline — lead qualification, discovery, proposal, closing — improving conversion at each stage
• Personally lead key deals, negotiating with client-side executives
• Partner with the CEO, CTO, and team leads to refine presales workflows, commercial proposals, and service offerings

• Track sales metrics, pipeline health, and revenue forecasts, and report actionable insights to C-level

   

What we're looking for

• 7–10 years in B2B IT sales, including 3+ years leading a sales team (Head of Sales, Sales Director, or Sales Team Lead) in software development or IT consulting
• Recent, hands-on experience selling in the IT Outsourcing model — end-to-end custom software solutions — rather than Outstaff/dedicated-team staffing
• A track record of consistently closing $50k–$500k deals through a repeatable sales process (not occasional $1M+ contracts)
• Experience defining ICPs, Buyer Personas, value propositions, and go-to-market strategy
• Domain understanding of selling custom software development, Data Engineering, AI/Data Science, or Cloud services, with a clear point of view on how to position them
• Data-driven approach to sales metrics, forecasting, conversion optimization, and CRM management

• English: C1, with strong negotiation and executive-level communication skills

   

Nice to have

• An existing network of clients or strategic contacts in the US, EU, or UK
• Hands-on experience building presale, solution architecture, and estimation frameworks together with technical teams
• Experience scaling a sales department from scratch into a structured, multi-tier team

Compensation and benefits

• Competitive salary fixed in USD
• Paid vacation and sick leave
• Medical insurance

Work format

• Flexible schedule
• Remote work (the current opening is fully remote)
• Friendly environment with minimal hierarchy

Growth

• Work with a strong engineering team on challenging projects
• Build projects from scratch using new technologies
• Communicate with international clients
• Opportunities for personal and professional development

Company culture

• Team-building activities and corporate events

EverHelp is a team of professionals, that’s developing outsourcing support services for plenty of products all over the world at a dynamic tempo. The project launched in 2021, and last year we experienced a yearly growth rate of +82%. Since February 2022, we’ve managed to preserve all our workplaces and, most importantly, we continue to strengthen our team while maintaining an employee satisfaction rate of over 90%.

In 2026, EverHelp received 9 international workplace and employer awards. The company ranked #1 in the Top 30 Inspiring Workplaces in Europe, was named the #1 employer among European companies with 500−4,999 employees, and earned Best-in-Class recognition across 6 categories: Culture & Purpose, Leadership, Inclusion & Belonging, Wellbeing, Employee Voice, and Employee Experience. EverHelp was also named one of the 28 Best Places to Work by Business Intelligence Group — a global award recognizing companies with strong workplace cultures and outstanding employee experience.

Our statement:

• We’re against war and unjustified aggression,
• We evacuated all the teammates and their families from the frontline, helped them find a new place to live and provided financial support,
• We provided the team with charging stations,
• We continue to work together for the future of Ukraine.

As EverHelp strengthens its technical support expertise, we are looking for a Technical Customer Support Agent (English desk) to join an international B2B SaaS project. In this role, you will work with international customers, investigate technical issues, troubleshoot product behavior, and collaborate with engineering teams to ensure an excellent customer experience.

The working schedule is Monday-Friday, 09:00—18:00 CET or 13:00—22:00 CET, including a 1-hour break.

Your future responsibilities include:

• Handling and resolving technical customer inquiries via email, chat, and voice;
• Investigating and troubleshooting product-related issues, including email deliverability, automations, workflows, and analytics;
• Reproducing bugs step by step, gathering relevant technical information and logs, and preparing clear cases for engineering teams;
• Escalating complex technical issues to engineers and following cases through to resolution;

• Maintaining high support standards while meeting key performance indicators related to response time, resolution time, quality, and customer satisfaction.

   

Needed experience & skills:

• 6+ months of hands-on Technical Support experience with a B2B product;
• English B2+, both written and spoken;
• Experience working with helpdesk, CRM, or ticketing systems;
• Basic understanding of web technologies and technical troubleshooting;
• Ability to reproduce technical issues step by step and clearly document them for engineering teams;
• Ability to understand and work with basic technical information and logs;
• Strong problem-solving skills and genuine interest in investigating issues and getting to the root cause;
• Excellent communication skills and a customer-oriented mindset;
• Strong attention to detail, ownership, and ability to work independently;
• Proactive approach and willingness to continuously learn the technical aspects of a product.
•  

Nice to have:

• Previous experience supporting a B2B SaaS product;
• Basic understanding of APIs and webhooks;
• Experience working with CRM and ticketing platforms.
•  

Work with EverHelp is about:

• 20+ vacation days and 10 paid sick leaves;
• Hybrid collaboration with a remote-first approach, with occasional presence in Warsaw when required by the project;
• A professional team of specialists, ready to share their expertise, along with internal communities and team activities that foster continuous learning and development both within the team and on an individual level;
• Opportunity for career growth, including potential development from Technical Support Agent to Senior Technical Support Agent, Quality Control, or Team Lead roles. 32% of our teammates obtained a new role during their first year of work in our company, and 86% of our Team Leads have been our Customer Support Agents in the past.
•  

Submit your resume and join our team!

About GBSFO

GBSFO has been building software for its partners since 2011. We cover the full development cycle: design, implementation, quality assurance and release. We started out working with market leaders in telecommunications, and networking expertise is still at the core of what we do. More than 80 specialists work across web and mobile development, UI/UX, QA automation, DevOps, NetOps and IT infrastructure.

About the Project

Our client is a network security product company. Its segmentation engine discovers devices across enterprise networks and enforces access policies. The engine is distributed edge software that runs as an on-prem virtual appliance.

We're forming a new team inside the client's dataplane organization. The core dataplane team hardens existing network segmentation. This team extends what the engine can discover and enforce: new environments, new enforcement points and new integrations.

You are the first hire on this team, and you will set its culture. The role is player-coach: you own delivery, run intake with product management, hire and grow engineers, and write production code alongside your team.

Responsibilities

• Lead and grow a small engineering team: hiring, mentoring and holding a high quality bar.
• Own feature delivery end-to-end, from product request to production deployment.
• Run intake with product managers and turn incoming requests into a groomed, prioritized backlog with explicit tiers.
• Stay hands-on: design and write production Python and Go code.
• Agree boundaries and API contracts with the core dataplane and cloud backend teams.
• Take features from lab to general availability, including conformance testing and safe rollouts.

What We're Looking For

• You have led a software team as a tech lead or engineering manager who still codes, and you have shipped production software.
• You have hired, onboarded and mentored engineers, and you can talk about your hiring successes and failures.
• Strong hands-on Python and/or Go: you write production code today and review your team's.
• Production ownership: you operate and debug what your team ships.
• You work directly with product management on scope and can decline requests with clear reasoning.
• High quality standards.
• English at B2 level or higher: you'll communicate directly with the client's engineering and product leadership.

Required: at least one of the following

We only consider applications that show at least one of these. Please say clearly in your CV or cover note which one applies to you.

• Networking fundamentals: L3/L4, flows, connection tracking, firewall behavior.
• Experience at a security or networking vendor.
• Hands-on work across infrastructure platforms beyond networking.
• Working knowledge of Java alongside Python or Go.
• You have built an engineering team from its first hire.

Your First 90 Days

• Team charter, intake path and priority tiers agreed with the engineering director.
• A groomed, prioritized backlog, with the first feature running in the lab.
• A working map of the engine's internals and its subsystem boundaries.
• A hiring and onboarding plan for the team's incoming engineers.

Why Join

• A small senior team with high trust and little ceremony. The engineering culture values ownership, rigor and patience over quick fixes.
• A product with real technical depth in network security.
• GBSFO's networking domain classes, open to everyone at the company.

Before you apply

This is a senior lead role with a narrow profile. Applications that don't meet the core requirements and at least one item from the required list won't be reviewed.

About Us

Mamma Mia Covers is a US-based DTC company serving the American and Canadian markets, and the exclusive distributor of the Italian brand PAULATO by GA.I.CO in the US and Canada.
Since 2018, we've built a recognizable brand in the slipcover category — patented product, sold through Shopify (our DTC website) and Amazon US, with Wayfair growing as our channel into Canada. Featured in Inc. 5000, team of 40+ people, own warehouses in the US.
We're actively expanding into new product categories, testing new ideas, and building the product team that will take us there.

Returns aren't just an operational metric — they affect profit and brand reputation across every channel we sell on. We're growing the team to take this on properly, with someone dedicated to solving it systematically.

The Role

This is an analytical, hands-on role at the intersection of product and data.

We needs someone who owns the problem end-to-end: digging into the real cause behind returns, building and testing hypotheses, and pushing confirmed fixes through to implementation.

What We Offer

Financial Stability: 

• $1,500–2,000/month depending on experience + quarterly bonus
• Transparent, paid 2-month probation period 

Flexible Work Format: 

• Remote, Full-time
• Required overlap 12:00–18:00 Kyiv time (so we can move fast on live issues), flexible outside that window

Learning & Development:

• Professional courses and certifications
• Freedom to implement new tools and processes

Paid vacation: 

• 21 days + extra days off for important personal events

Career Growth: 

• This is a new role, and where it goes next depends on you — either deep into returns as a niche expert (rare on the market, real specialist status), or broader into a full Product Manager scope with returns as a core KPI. Both paths are open.

What You'll Do

Root Cause Analysis

• Deeply analyze the returns situation — independently trace the real cause behind returns for specific SKUs and categories, including your own competitor and market research
• Optionally draw on data support from our Product Research Specialist — but you own the analysis start to finish

Hypothesis & Testing

• Formulate hypotheses (for example: customers perceive a product's color as lighter/darker than shown, or a size chart doesn't match real expectations)
• Test hypotheses through A/B testing of visuals, descriptions, and content variations

Implementation & Results

• Present concrete change proposals to leadership for sign-off
• Implement approved changes yourself, working alongside the R&D team
• Track results after implementation
• Report back with clear conclusions — what worked, what didn't, and the actual impact on return rate — and jointly assess next steps

What We're Looking For

Must have

• Product Manager experience, Middle+ (2–3+ years)
• Real, hands-on experience analyzing returns/reviews/complaints in e-commerce at the SKU level — not theoretical process knowledge, but a confirmed case with measurable positive impact: a specific returns problem you personally worked through, with a result you can point to
• Experience with competitor research
• Confident use of Helium10 or similar research tools
• Experience with A/B testing platforms (PickFu or similar, Amazon Manage Your Experiments)
• Confident with Google Sheets/Excel
• English: Upper-Intermediate+

Nice to have

• Experience testing visual or color perception (part of returns often comes from customers seeing a color lighter or darker than reality)

If this sounds like you

• You're patient and detail-obsessed with numbers — comfortable with methodical, unglamorous data work
• You're self-directed — you see what needs analyzing next without being told where to look
• You communicate findings and proposals clearly and in a structured way, in writing and out loud
• You stay focused on your own metric and don't get pulled into other people's tasks

Apply and tell us about a specific returns or product issue you diagnosed and fixed — what changed, and what the measurable result was. We review every application personally and get back within 3 business days.

About Us

Mamma Mia Covers is a US-based DTC company serving the American and Canadian markets, and the exclusive distributor of the Italian brand PAULATO by GA.I.CO in the US and Canada.
Since 2018, we've built a recognizable brand in the slipcover category — patented product, sold through Shopify (our DTC website) and Amazon US, with Wayfair growing as our channel into Canada. Featured in Inc. 5000, team of 40+ people, own warehouses in the US.
We're actively expanding into new product categories, testing new ideas, and building the product team that will take us there.

Returns aren't just an operational metric — they affect profit and brand reputation across every channel we sell on. We're growing the team to take this on properly, with someone dedicated to solving it systematically.

The Role

This is an analytical, hands-on role at the intersection of product and data.

We needs someone who owns the problem end-to-end: digging into the real cause behind returns, building and testing hypotheses, and pushing confirmed fixes through to implementation.
This role can suit a Product Manager, an Amazon Account/Catalog Manager, or a Listing Specialist — what matters most is hands-on experience diagnosing and reducing returns, not the exact job title you've held.

What We Offer

Financial Stability: 

• $1,500–2,000/month depending on experience + quarterly bonus
• Transparent, paid 2-month probation period 

Flexible Work Format: 

• Remote, Full-time
• Required overlap 12:00–18:00 Kyiv time (so we can move fast on live issues), flexible outside that window

Learning & Development:

• Professional courses and certifications
• Freedom to implement new tools and processes

Paid vacation: 

• 21 days + extra days off for important personal events

Career Growth: 

• This is a new role, and where it goes next depends on you — either deep into returns as a niche expert (rare on the market, real specialist status), or broader into a full Product Manager scope with returns as a core KPI. Both paths are open.

What You'll Do

Root Cause Analysis

• Deeply analyze the returns situation — independently trace the real cause behind returns for specific SKUs and categories, including your own competitor and market research
• Optionally draw on data support from our Product Research Specialist — but you own the analysis start to finish

Hypothesis & Testing

• Formulate hypotheses (for example: customers perceive a product's color as lighter/darker than shown, or a size chart doesn't match real expectations)
• Test hypotheses through A/B testing of visuals, descriptions, and content variations

Implementation & Results

• Present concrete change proposals to leadership for sign-off
• Implement approved changes yourself, working alongside the R&D team
• Track results after implementation
• Report back with clear conclusions — what worked, what didn't, and the actual impact on return rate — and jointly assess next steps

What We're Looking For

Must have

• Middle+ experience in an Amazon-focused role (2–3+ years) — Product Manager, Account/Catalog Manager, Listing Specialist, or similar — with hands-on, confirmed experience working with returns 
• Real, hands-on experience analyzing returns/reviews/complaints in e-commerce at the SKU level — not theoretical process knowledge, but a confirmed case with measurable positive impact: a specific returns problem you personally worked through, with a result you can point to
• Experience with competitor research
• Confident use of Helium10 or similar research tools
• Experience with A/B testing platforms (PickFu or similar, Amazon Manage Your Experiments)
• Confident with Google Sheets/Excel
• English: Upper-Intermediate+

Nice to have

• Experience testing visual or color perception (part of returns often comes from customers seeing a color lighter or darker than reality)

If this sounds like you

• You're patient and detail-obsessed with numbers — comfortable with methodical, unglamorous data work
• You're self-directed — you see what needs analyzing next without being told where to look
• You communicate findings and proposals clearly and in a structured way, in writing and out loud
• You stay focused on your own metric and don't get pulled into other people's tasks

Apply and tell us about a specific returns or product issue you diagnosed and fixed — what changed, and what the measurable result was. We review every application personally and get back within 3 business days.