Jobs at Djinni

Company Description Neotlix.Space is a streaming platform and two-sided marketplace focused on AI-generated and AI-transformed video content. Creators can publish videos and monetize inventory within them, including participation slots, character slots, advertising blocks, credits, and listings. Individuals with a public face—from influencers and bloggers to everyday users—can license their likeness to be cast as virtual actors in other people’s videos. Viewers access the video catalogue for free, while creators and participants share in the revenue. Guided by the tagline “Anyone can be seen. Anyone can be cast. Everyone gets paid,” Neotlix.Space aims to make video creation and earnings accessible to a wide audience.

Role Description The Content Creator will develop engaging video concepts tailored to the Neotlix.Space platform, focusing on AI-generated or AI-enhanced storytelling and character-driven content. Day-to-day responsibilities include scripting and planning videos, coordinating or performing on-screen appearances (where applicable), collaborating with editors and AI tools, and optimizing content for viewer engagement and marketplace monetization. The role involves managing content publishing, updating descriptions and listings, and experimenting with new formats that showcase virtual actors and interactive inventory within videos. This is a remote contract role, with flexibility to produce content from any location while meeting agreed-upon production and delivery timelines.

Qualifications

• Ability to conceptualize, script, and produce short- and long-form video content for digital platforms.
• Familiarity with AI-driven video tools, virtual actors, or synthetic media, and willingness to learn new creative technologies.
• Experience with online content marketplaces or streaming platforms, including basic understanding of monetization and audience growth.
• Strong visual storytelling, communication, and collaboration skills, with attention to detail and consistency.
• Reliable access to necessary hardware and software for remote content production (e.g., camera or smartphone, editing tools, stable internet connection).
• Comfort working under a contract arrangement, managing deadlines, and handling feedback in a fast-evolving environment.
• Prior experience as a creator, influencer, or performer is beneficial but not required; openness to licensing one’s likeness or collaborating with virtual talent is a plus.

MORE INFO: https://neotlix.space/earnings-potential

We’re expanding our automation team—and we’re looking for someone who loves building AI agents, not just “plugging ChatGPT into everything.” If you’re interested in more than just writing prompts—if you want to create systems that make their own decisions, handle errors, and run in production without constant supervision—read on 👇

Who We Are

Our team automates routine business processes using AI agents: alerts, mailings, reminders, and other tasks that used to be handled manually. We currently have three specialists on the team, and we’re growing. We work on a wide range of projects—from small integrations between departments to large-scale initiatives with a real impact on the business.

What we expect from you during our collaboration: 

• Development and implementation of multi-agent systems
• Build and maintain custom integrations via APIs
• Set up and optimize data workflows: webhooks, JSON/XML parsing, Salesforce automation, Google Sheets, and Slack, TG notifications.
• Develop effective AI prompts to integrate large language models (LLMs) into business operations
• Development of Retrieval-Augmented Generation (RAG) models
• Monitor automation processes, resolve incidents promptly, and drive ongoing improvements
• Research of new tools, libraries and practices in the field of AI
  
   

This role is a great fit if you: 

• 1-3 years of experience with no-code/low-code automation, n8n as primary tool (Zapier/Make — a plus)
• Practical experience building at least one agent-based workflow (not a linear automation)
• Practical experience with REST APIs, OAuth2, webhooks
• Python or JavaScript — ability to write custom scripts/nodes for integrations
• Relational databases (SQL) — storing state, logs, scraping results
• Experience integrating at least one LLM provider (OpenAI/Claude/Ollama) into a production workflow
• Prompt engineering — writing and optimizing prompts
  
  The following would be a plus: 
• Experience with web scraping (Playwright, Scrapy, Selenium, or similar)
• Familiarity with agent frameworks (LangChain, LangGraph)
• Understanding of how queues and schedulers work (cron, SQS, or similar)
• Experience in the iGambling industry
• Basic knowledge of DevOps: CI/CD, monitoring
  
  What we offer:
• 24 days of vacation + days off
• Remote work — choose any corner of the world to “be with us”
• Support for your learning and professional development through external courses and educational activities (conferences, webinars, etc.)
• Benefit Café: reimbursement for sports activities, English language courses, and mental health support
• Health insurance
• Financial support during difficult life situations—we understand that this is an extremely challenging time for every Ukrainian, so we’re here for you not only on the “good days” but also on the “tough ones.”
• Employee referral program. The opportunity to directly influence business development and hiring strategy at a rapidly growing international company.

Hiring process: Recruiter interview → Interview with Hiring Manager → Reference check → Job Offer.

💌 It takes 7 days to review your resume.
If you haven’t heard back from a recruiter, it means your experience doesn’t currently match the requirements for this role—we’d be happy to stay in touch about other job openings!

We are looking for a Lead Generation Specialist to help us find and qualify potential clients in the IT outsourcing and outstaffing market.

Responsibilities

• Search for potential B2B clients through LinkedIn, email, and other channels
• Build and maintain targeted lead lists
• Find and research relevant decision-makers
• Conduct personalized outreach
• Generate and qualify leads
• Maintain CRM and keep lead data up to date
• Track outreach activities and results
• Pass qualified leads to the Sales team

Requirements

• 6+ months of experience in Lead Generation
• Required: experience in IT outsourcing and/or outstaffing
• English B2+
• Understanding of B2B lead generation
• Experience with LinkedIn / LinkedIn Sales Navigator
• Ability to research companies and decision-makers
• Ability to write personalized outreach messages
• Proactive and self-driven mindset
• Strong attention to detail

We’re looking for a Business Development Manager to help us find new clients, build strong client relationships, drive sales and grow our partner network.
If you know how to communicate in a way that makes clients genuinely look forward to your next message, we’d love to have you on our team

 Requirements
- Strong written and spoken English (Upper-Intermediate+);
- At least 1+ years of experience in IT outstaff / outsource sales;
- Excellent communication and relationship-building skills;
- Structured approach to CRM management;
- Proactive mindset, analytical thinking, attention to details and initiative.

Key Responsibilities
Primary:
- Drive sales and manage the client base;
- Communicate with clients, partners, and candidates via Telegram, Linkedin, WhatsApp, Email – quick responses & follow-ups
- Conduct intro calls and briefings: gather key information, validate expectations, and help clients shape their requests;
- Qualifying requests and make a proposal;
- Maintain and update CRM systems (HubSpot, Monday);
- Contract stage management and negotiating the terms.

Secondary:
- Prepare for conferences and events, conduct intro calls, and follow up with leads afterward;
- Explore and test new sales channels;
- Other tasks.

Working Conditions

• Remote work
• Dynamic working environment
• Paid vacation: 10 working days per year + 2 additional days for each subsequent year worked (up to a maximum of 18 days)
• Paid sick leave: up to 10 working days per year

Interview process:

1. Pre-screen interview

2. Test task

3. Final interview

Let’s start with what PLANEKS offers:
 

• Fast and comfortable hiring process.
• 100% remote work opportunity and flexitime - choose working hours between 8:00-20:00.
• Salary paid in USD + tax compensation. Revision every 12 months. We want everyone to be confident in what tomorrow brings.
• $$$$ budget - Travel tickets, Work equipment, Health insurance, Software, Sport, Training.
• Everything to ensure a good rest. YES: Paid vacation, national holidays, sick leaves (and support in case of serious diseases). NO: overtime, work on weekends.
• A friendly and professional team that supports you. Well, we're proud of how we handle that. So you can always count on us.
• Speaking clubs with a native speaker to constantly maintain your English level.
• No bureaucracy - transparent processes and flat management. Working remotely means keeping things as simple as possible to work efficiently.

Requirements:
 

• 4+ years of experience as an IT Recruiter, managing full-cycle recruitment processes in IT outsourcing and outstaffing companies.
• Experience in hiring for technical roles (Python engineers, QA, DevOps, and other engineering roles) as well as non-technical roles (marketing, sales, business analytics, etc.).
• Strong sourcing skills and ability to choose effective channels and strategies.
• Hands-on experience with sourcing tools (LinkedIn, job boards, Boolean search, AI tools).
• Ability to effectively assess candidates (both hard and soft skills);
• Ability to manage vacancies from intake to offer stage.
• Ability to work with hiring managers - clarify requirements and align expectations.
• General understanding of web development technologies and SDLC.
• Strong communication skills and Intermediate English. 
• Growth mindset and a proactive approach to improving recruitment processes.
   

Responsibilities:

• Manage full-cycle recruitment - from intake to offer and onboarding.
• Work on multiple vacancies  with different requirements and seniority levels.
• Improve and implement sourcing strategies to increase hiring efficiency.
• Ensure a positive candidate experience throughout the hiring process.
• Collaborate closely with hiring managers and keep hiring progress transparent.
• Maintain accurate data in ATS, keep recruitment data up to date, and track recruitment performance.
• Maintain internal recruitment reporting.
• Contribute to improving recruitment processes and overall hiring quality.

We are looking for a Full Stack Engineer to join our team for a long-term project.

Project

A SaaS-based, data-driven eCommerce platform built on AI-powered, fully cloud-native technology for the North American market.

Responsibilities

• Build and own services across the pipeline — ingestion API, validation, stream processing, adapters, serving API.
• Write dbt models that turn raw events into trustworthy sessions, KPIs, and attribution (session stitching, credit assignment, before/after reporting on merchandising changes).
• Build the browser-side tag and the validation tooling that tells an implementation engineer exactly which events are missing or malformed.
• Build the UI layer — dashboards and embedded analytics — on top of the data you modelled.
• Make it operable: idempotent ingest and replay, deduplication, provenance, tracing, data-quality checks, tenant isolation, GDPR handling.

Required Skills and Experience

• 5+ years building production backend services and the web UIs on top of them.
• Strong in at least one backend language (TypeScript/Node, Python, Java/Kotlin, or Go) and comfortable in modern JavaScript/TypeScript on the front end (React or similar).
• Real experience with event-driven systems: message queues or streams (Kafka, Pub/Sub, Kinesis), schema evolution, at-least-once delivery, idempotency.
• Solid SQL and data modelling — you can design a warehouse schema and reason about why an aggregate is wrong.
• Cloud-native delivery: containers, CI/CD, infrastru

• You care about data correctness and can explain a metric's definition to a non-engineer.

   

Nice to Have

• Snowflake and dbt.
• Azure (also GCP/AWS — we're multi-cloud by design).
• Looker or another semantic/BI layer, embedded analytics.
• Clickstream or product analytics work: beacons/tags, sessionization, attribution models.
• E-commerce, search, recommendations, or merchandising domain experience; Shopify integrations.
• Privacy and compliance work (GDPR, SOC 2).

We Offer

• Full-time remote position
• Long-term project
• Opportunity to work with modern cloud-native and AI-powered technologies
• Friendly and professional international team

We are looking for proactive, disciplined, and highly accountable Product Delivery Managers to join our team.

Responsibilities:

• Driving clear, structured, and proactive communication with clients through written updates, reporting, and calls;
• Ensuring delivery stays aligned with the client’s product goals, user needs, and business priorities;
• Taking ownership of planning and scope management, ensuring both the team and client understand progress, risks, and next steps;
• Control the quality and consistency of all deliverables - no gaps, no surprises.
• Thinking beyond tasks - focusing on how delivery supports the product’s success;
• Analyzing delivery performance and continuously pushing for improvement in process, outcomes, and alignment with the product vision.

Requirements:

• Minimum 2 years of hands-on experience in managing digital products or software delivery;
• English level - C1;
• Profound knowledge of Agile methodologies (Scrum, Kanban, Waterfall) and other mgmt frameworks;
• Strong product thinking - understanding how delivery decisions impact user value and business outcomes;
• Outstanding communication, escalation, and expectation management skills;
• Strong risk management, problem-solving, and negotiation skills;
• High demands and expectations from your work - no excuses, no half-measures;
• Leadership qualities: confidence, ownership, clarity;
• Solid understanding of business environments and ability to align delivery with business goals.

We offer:

• Comfortable working hours (10-19 Kyiv time zone);
• Regular result-based performance and salary reviews;
• Bonus system;
• Attractive social package (unlimited and fully paid sick days, fully paid vacation, birthday day off, etc;)
• Corporate equipment on request;
• Fully or partially funded education (courses, certifications, conferences, etc.)
• Partial payment for English and Sports;
• Friendly and open-minded team;
• Established product-focused environment;
• Range of tasks, from quick and simple to challenging investigation to run;
• Cheerful & dynamic environment;
• Virtual workspace with perspective to move into one of the offices;
• Mentorship.

Hiring steps:

• First interview with the Recruiter;
• Second interview with the Squad Lead;
• Job Offer.

We are looking for an English-speaking Dispute Management Specialist with strong customer service skills and hands-on experience handling payment disputes. You’re someone who can stay calm when dealing with difficult cases, communicate clearly with customers, and make the right judgment when deciding how to respond.

What you’ll do:

As a Dispute Management Specialist, you’ll handle customer cases across different channels and take ownership of payment-related disputes, refunds, and escalations.

You’ll be trained on our dispute management processes and work closely with the team to handle cases efficiently and accurately. You’ll gain hands-on experience managing disputes through platforms such as PayPal, Adyen, Klarna and Stripe with a particular focus on PayPal disputes.

You’ll also:

• Manage and respond to payment disputes, ensuring cases are supported with accurate documentation and information
• Communicate proactively with customers to resolve disputes and find the best possible outcome
• Handle refunds and identify recurring issues or trends
• Use Zendesk and other CRM systems to manage and prioritize customer cases
• Deal with sensitive or negative customer feedback, including Trustpilot reviews, in a professional and customer-focused way
• Follow internal workflows for escalation and ticket prioritisation
• Use good judgment when deciding how to respond to different customer situations
• Provide clear reporting and feedback on recurring customer issues, disputes, and refund trends

You’re not just following scripts. You’ll need to understand each case, identify the root cause, and use your judgment to determine the best way forward.

• Chargeback experience 

What we’re looking for:

• Excellent English – both written and spoken
• Previous experience in dispute management, payments, or a similar role
• Hands-on experience handling PayPal disputes is a big plus for us.
• Experience with other payment platforms such as Adyen, Klarna, Stripe, or Airwallex is a strong advantage
• Strong digital and computer skills – you’re comfortable working across multiple platforms
• Experience with Zendesk or another CRM system
• Strong written communication skills – you know how to respond appropriately to different types of customers and situations
• Detail-oriented – you understand that accurate documentation is important when handling disputes
• A strong problem-solver who can investigate cases and identify the root cause
• Good judgment and a strong sense of customer service
• Comfortable working independently and taking ownership of cases

• Quick learner who can pick up new systems, processes, and platforms quickly

   

Practical details:

• Full-time role: Working hours are Monday to Friday, 9:00 – 18:00 CET
• Remote position
• You have your own laptop and a stable internet connection

• You use a noise-canceling headset for clear communication

   

Does this sound interesting? Please apply here – we’d be happy to jump on a call to discuss the role and your experience further.

Sii Ukraine is a subsidiary of Sii Poland — the leader in IT, engineering, and consultancy services with over 7500 IT experts in Poland and more than 250 prestigious customers. We are looking for ambitious and top-quality professionals to join our project teams.

Join our Testing and Validation team to ensure the reliability and performance of programmable Ethernet switch software. You will design and implement automation frameworks and network test scenarios to verify cutting-edge hardware and software solutions.

By joining us, you become a member of the Embedded Competence Center at Sii, an internal organizational unit that brings together over 500 specialists from across the country. We are currently working on around 100 projects for 50 clients in various industries, including automotive, IoT, telecommunications, and medical sectors.

Your responsibilities:

• Design and implement automated test suites for switch software and firmware
• Develop Python-based test frameworks for functional and performance testing
• Perform regression, stress, and system-level testing on hardware platforms
• Integrate automated tests into CI/CD pipelines
• Collaborate with developers to identify, reproduce, and verify software defect fixes

Requirements:

• Minimum of 5 years of commercial experience in a similar role
• Strong experience in Python-based test automation
• Knowledge of network automation frameworks and Linux environments

L2, Third-Line Support, switches, Linux, Network Administration, Network Routers, Python, SWITCH/ROUTER tester

About your key responsibilities and impact:

• Designing and implementing scalable and efficient software architectures;
• Writing, testing, and debugging complex code for new and existing software applications;
• Providing guidance and mentorship to junior engineers and team members;
• Conducting thorough code reviews to ensure code quality, security, and best practices;
• Creating and maintaining comprehensive technical documentation for software development and system design;
• Leading and managing software development projects, ensuring timely delivery and quality (shared responsibility with the Delivery Manager);
• Working closely with cross-functional teams, including product management, design, and operations, to align development efforts with business goals;
• Researching and implementing new technologies and methodologies to improve software performance and development processes;
• Identifying and resolving complex software issues and technical challenges;
• Driving continuous improvement in software development practices and processes;
• Communicating effectively with stakeholders, including presenting technical concepts and project updates;
• Delivering code to production in a timely manner according to business expectations.

Essential professional experience:

• 3+ years of experience in back end;
• System Design & Architecture – strong experience designing scalable, resilient .NET systems using microservices, event-driven and cloud-native architectures (Azure/AWS);
• Backend Expertise – advanced C# skills, RESTful API development, asynchronous programming, and deep understanding of design and resilience patterns (DDD, CQRS, circuit breaker, etc.);
• Database Mastery – proficiency in SQL optimization, data modeling, indexing, and experience with both relational and NoSQL databases;
• Messaging & Performance – hands-on Kafka expertise, high-load system optimization, caching, and distributed computing;
• DevOps & Cloud – solid experience with CI/CD pipelines, Docker/Kubernetes, and infrastructure automation;
• Quality & Observability – strong focus on testing (xUnit, NUnit), monitoring (Serilog, App Insights), and secure coding practices;
• Leadership & Collaboration – mentoring peers, driving technical decisions, and ensuring engineering excellence within Agile teams;
• Languages – Intermediate+ English, B2+ Ukrainian/Russian

Project Description

Our customer is an international company with offices in more than 20 countries and headquarters in Tokyo, Japan. It is one of the largest Tier 1 semiconductor and microcontroller vendors for automotive, industrial, home electronics, and other industries worldwide. The Company is cooperating with the world’s biggest car manufacturers, providing them with high-quality, cutting-edge, and comprehensive integrated cockpit and automotive computing platforms.

The team at GlobalLogic is providing a full-cycle R&D service to the customer. The main responsibility is the bring-up of the latest versions of the Android OS on customer-specific hardware, including system requirements analysis, new feature development, bug fixing, system integration, validation, and customer support.

Job Description

• Bachelor’s or Master’s degree in Computer Science or a related field
• Basic understanding of software testing
• Basic knowledge of Linux
• Basic understanding of embedded systems
• Basic programming knowledge in C/C++ or Python
• Understanding of SDLC
• Good analytical and problem-solving skills
• Motivated and willing to learn

• Intermediate spoken and written English

   

Job Responsibilities

• Perform manual testing of embedded software
• Create and execute test cases
• Analyze test results and report defects
• Reproduce and investigate issues
• Analyze logs and basic diagnostic information
• Verify bug fixes and perform regression testing
• Support system and integration testing
• Work closely with developers and QA engineers
• Maintain testing documentation

SBC Performance drives scalable growth for brands ready to expand globally.

Working across eCommerce, health & wellness, education, and entertainment, our team helps brands acquire customers faster and scale across 26+ global markets.

We combine data-driven paid media, performance creative, and advanced analytics to turn marketing into a predictable revenue engine.
Direct partnerships with Meta, TikTok, Google, Bing, and Snapchat give you priority access to premium ad infrastructure.

Scale faster. Grow smarter.

We’re looking for a Marketing Intern - someone who can turn the ordinary into something fresh, notice the little things, catch trends early, and add a personal twist where it matters.

If you feel at home in the digital space, enjoy experimenting, adapt easily to change, and want to grow in marketing - we’d love to meet you.

What You Will Do:

• Analyze the performance of advertising creatives and identify areas for improvement.
• Search for source materials (images, music, videos) to support the creation of ad content.
• Collaborate with marketers and the creative team to develop innovative advertising materials.
• Work closely with the compliance team to ensure all creatives meet the required standards.
• Set tasks in the internal company system and CRM, providing clear and detailed technical specifications.
• Stay up to date with market trends to find inspiration and bring new ideas into creative development.

Requirements:

• English level B1 or higher.
• Understanding of what makes up a creative (fonts, music, video, background, etc.).
• Willingness to learn and grow.
• Attention to detail.
• Analytical thinking skills.
• Ability to work effectively as part of a team.

We Offer:

• Remote work
• Company-provided laptop and all necessary equipment
• Paid vacation and sick leaves
• Full training from scratch and support at every stage.
• Open feedback and transparent direct communication

Kindly review our company policies and GDPR compliance by following the link below :

https://sbc-performance.com/notice-privacy-for-recruitment/

We are looking for a  Senior/Str Middle .Net developer to join a product engineering team and work on the modernization and scalability of a large-scale backend platform.

You’ll be working with distributed systems, event-driven architecture, microservices, and real-time data processing, helping migrate legacy components to modern, cloud-ready services.

What you’ll do

• Develop and maintain containerized .NET Core microservices.
• Build event-driven communication and streaming flows using Kafka, RabbitMQ, and MassTransit.
• Design scalable solutions together with product and engineering teams.
• Drive migration from legacy .NET Framework and MSMQ components to modern services.
• Work with both relational and NoSQL databases.
• Participate in architecture and design reviews.
• Apply Domain-Driven Design and clean code principles.
• Improve system reliability, scalability, and performance.

• Mentor less experienced engineers and contribute to engineering best practices.

   

What we’re looking for

• 5 - 8+ years of backend development experience.
• Strong commercial experience with C# and .NET Core/.NET Framework.
• Kafka and RabbitMQ — mandatory.
• Solid understanding of microservices, distributed systems, and event-driven architecture.
• Experience with MSSQL, PostgreSQL, MongoDB, and Redis.
• Experience designing and working with APIs.
• Understanding of security practices such as OAuth2, JWT, and secrets management.
• Strong debugging, profiling, and performance optimization skills.
• Experience with testing, clean code, and continuous improvement.
• Strong communication skills and a proactive approach.

• Ability and willingness to mentor other developers.

   

Nice to have

• AWS — ECS/EKS, Lambda, RDS, S3, CloudWatch.
• MassTransit or similar orchestration libraries.
• Experience with infrastructure and cloud-native systems.
• MSMQ and legacy system migration experience.
• CI/CD, Docker, and Infrastructure as Code.
• JavaScript/React for cross-layer collaboration.

We are looking for a hands-on, remote Senior Product Manager to lead the delivery of digital experience projects, including web applications, site improvements, replatforming, and ongoing site maintenance. You’ll work closely with clients, Engineering, Design, and Customer Success teams to translate business goals into product requirements and ensure successful, on-time delivery.

Working Hours: This role requires working in the EST time zone, which means an evening shift.

Responsibilities:

• Lead fast-paced Agile delivery with Engineering and Design teams.
• Partner with clients and external stakeholders to deliver digital transformation projects.
• Manage complex projects, scope, timelines, budgets, and priorities.
• Collaborate with Engineering on estimation, scope breakdown, and delivery planning.
• Balance strategic goals with detailed product requirements.
• Take ownership of quality, issues, and client challenges from discovery to resolution.
• Facilitate technical discussions and challenge solutions when needed.
• Continuously improve product and delivery processes.

Requirements:

• 5+ years of experience as a Project, Product, or Program Manager in Agile software development, managing large or complex projects.
• Agile/Scrum certification is required.
• Strong knowledge of Agile, Scrum, Kanban, and Jira.
• Experience across the full software development lifecycle, from discovery to post-launch.
• Proven experience in client-facing digital product delivery, including requirements gathering, backlog management, and user stories.
• Experience working with Engineering on estimation, resource planning, and timelines.
• Strong problem-solving, communication, and stakeholder management skills.
• Experience with web analytics tools such as Google Analytics, Adobe Analytics, or Tag Managers.
• Ability to coach and mentor Product Managers.
• Fluent English.

Nice to Have:

• Experience working with technical teams on modern web technology stacks such as React, Next.JS, JavaScript, and NodeJS.
• Experience with E-commerce businesses, platforms, and technology.
• Understanding of software development and networking fundamentals.
• Experience with AI tools and concepts.
• Additional Agile, Scrum, Product, or Project Management certifications.

What We Offer:

• Opportunity to work on large-scale digital and e-commerce projects.
• A role with high ownership and impact on product and delivery processes.
• Professional growth and opportunities to develop your Product Management expertise.
• A dynamic, collaborative environment with modern tools and Agile practices.

Hi!
We're excited to introduce you to Softsich!

We are looking for an ambitious and results-driven VIP Account Manager to manage a portfolio of VIP clients. The primary objective of this role is to directly manage a portfolio of VIP clients, with a particular focus on top-tier segments, consistently achieve Retention and Revenue targets, and maintain a premium level of service by building long-term relationships with clients.

Requirements:

• At least 1 year of experience in the industry.
• English proficiency at C1 level or higher, both written and spoken.
• A results-driven mindset and a strong sense of personal accountability for achieving financial targets.
• Empathy, flexibility, and the ability to build long-term relationships with VIP clients.
• Proactivity, emotional resilience, and the ability to effectively handle complex or escalated situations.
• Excellent organizational skills and a high level of discipline in managing workflows.

Nice to Have:

• Strong understanding of client lifecycle, retention, churn, engagement, and customer value metrics.
• Experience conducting calls with clients.
• Hands-on experience with CRM systems and client analytics tools.

Responsibilities:

• Portfolio Management: Provide personalized support to approximately 200 VIP clients, monitor their activity daily, identify churn risks, and ensure financial targets are met.
• Premium Service: Proactively communicate with clients, including via phone calls and messaging platforms, respond promptly to requests, resolve sensitive cases efficiently, and strictly adhere to high SLA standards.
• Bonus Management: Select, offer, and apply personalized bonus offers to encourage client activity and improve retention.
• Operational Discipline: Ensure that 100% of all contacts and interactions are documented, commented on, and tagged in the admin panel in accordance with established SOPs.

Working Conditions:

• Fully remote.
• Schedule: 2 days on / 2 days off, from 12:00 PM to 10:00 PM.

What we offer:

• Flexible schedule and remote format or office in Kyiv / Warsaw — you choose.
• 20 paid vacation days, sick leaves, maternity leave, and health insurance (UA-/PLbased, other locations in progress).
• A supportive, friendly team where knowledge-sharing is part of the culture.
• Coverage for professional events and learning.
• Birthday greetings, team buildings, and warm human connection beyond work.
• Zero joules of energy to the aggressor state, its affiliated businesses, or partners.

 Send over your CV now — we’d love to get to know you better!