Jobs at Djinni

Come build something true with us.

At True Sea Moss, we’re on a mission to bring real, wild nourishment back into people’s lives. Our products are rooted in nature, clean by design, and crafted with care. As we grow, we’re not just scaling orders — we’re deepening relationships.

That’s where you come in.

We’re looking for a Head of Customer Support who doesn’t just manage tickets — you design systems that reflect care, calm, and clarity at every customer touchpoint. You know that behind every inquiry is a human being, and behind every world-class brand is a world-class support operation.

Now – who are we looking for?

You’re a people-first, process-driven leader. You can zoom out to design scalable systems and zoom in to resolve a delicate issue with nuance and empathy. You know how to build teams, train for tone, and turn everyday conversations into brand loyalty.

What You’ll Be Doing

• Lead and evolve our customer support strategy, systems, and team as we scale across markets
• Own and optimize support operations, including SLAs, workflows, ticket routing, and knowledge management
• Design and implement feedback loops that turn customer insight into product, policy, and experience improvements
• Track and report on core CX metrics (CSAT, response time, resolution rate, etc.) to inform team performance and company decisions
• Oversee our support platforms and ensure tool usage is efficient, integrated, and evolving
• Build and nurture a high-performing team — from hiring to training to coaching
• Partner with Marketing, Product, and Ops to ensure seamless communication and aligned customer touchpoints
• Lead crisis response, escalations, and sensitive communications with clarity and care

What You Bring

• Proven experience leading customer support or CX teams in a high-growth DTC or e-commerce environment
• Strong command of support platforms (e.g., Zendesk, Shopify, Klaviyo) and automation tools
• Operational mindset: you love process design, SOPs, and scalable systems
• Deep understanding of CX metrics and the ability to use data to drive continuous improvement
• Experience managing remote teams across multiple time zones
• A calm, proactive, solutions-first approach to customer challenges

Nice-to-Haves

• Familiarity with U.S. consumer expectations and CX best practices
• Experience with health & wellness, lifestyle, or mission-driven brands
• Background in customer lifecycle, retention, or post-purchase engagement strategy

Why Work With Us

We don’t treat customer support as an afterthought — it’s central to our brand and business.

You’ll help shape how we show up in the world: consistently, compassionately, and with conviction.

We listen. We care. We build things that last.

Here’s How We Back Our Words with Care

• Welcome pack and custom True Sea Moss merch to start strong
• Sports reimbursement to support your mental and physical well-being
• Additional vacation days beyond standard holidays
• Coaching & career development sessions to fuel your growth
• Corporate English lessons to help you sharpen communication
• WHOOP membership to support your health and recovery
• Coworking membership for flexibility and focus
• Sabbatical options after long-term contributions
• Travel and project grants to support personal growth and creativity

So — does this sound like your kind of work?

If you believe great customer support is about connection, consistency, and care — and you're ready to build something that truly matters — we’d love to hear from you.

Let’s make things worth remembering.

We are a leading sea moss superfood brand in the U.S., on a mission to redefine natural wellness by making it simple, accessible, and affordable for everyone, everywhere.

As we continue to scale across multiple channels and serve a growing customer base, we are looking for a CRM & Automation Specialist to take ownership of our customer support technology ecosystem.

You'll be responsible for managing and optimizing our Zendesk, Shopify, and Siena AI infrastructure, proactively identifying issues before they impact customers, and building scalable systems that support long-term growth.

Why join us?

In this role, you'll become the owner of the technology that powers Customer support experience. You'll have the opportunity to build smarter systems, reduce manual work, improve AI performance, and create the infrastructure that allows our support team to operate at its best.

What we're looking for:

• Systems-oriented – You understand how multiple platforms interact and can map dependencies across complex workflows.
• Proactive – You don't wait for problems to appear in reports; you identify and solve them before they affect customers.
• Analytical – You enjoy investigating data, spotting patterns, and getting to the root cause of issues.
• Detail-oriented – You notice small inconsistencies before they become large operational problems.
• Strong communicator – You can explain technical issues clearly to both technical and non-technical stakeholders.

What you'll do:

CRM & Automation Management

• Own and optimize Zendesk and Shopify workflows, automations, tagging, and integrations.
• Improve support operations by reducing manual work and streamlining agent processes.
• Ensure accurate and reliable data flow between systems.

AI Support Systems (Siena AI)

• Monitor, test, and optimize AI performance and customer experience.
• Identify and resolve bugs, broken logic, and integration issues.
• Improve AI responses through prompt and knowledge base optimization.

Troubleshooting & System Reliability

• Investigate and resolve issues across Zendesk, Shopify, APIs, and AI platforms.
• Perform root cause analysis and implement preventative monitoring.

Vendor & Cross-Functional Collaboration

• Act as the main point of contact for AI and support technology vendors.
• Partner with Support, Marketing, Retention, and Operations teams to build scalable solutions.
• Drive system improvements, feature requests, and automation initiatives.

Reporting & Analytics

• Build and maintain dashboards tracking support performance, AI quality, and automation effectiveness.
• Analyze trends and data to identify customer, product, and operational issues before they become larger problems.

What you bring:

Required Experience

• Strong experience in Zendesk administration.
• Experience working in e-commerce environments.
• Experience building workflows, automations, and support operations systems.
• Strong analytical and troubleshooting capabilities.
• Experience working with large datasets and reporting.

Technical Skills

• Zendesk (Critical): Administration, Triggers, Automations, Macros, Integrations, Zendesk Explore.
• Shopify: Customer architecture, Orders and fulfillment flows, Tags and customer segmentation, Metafields.
• AI Platforms: Siena AI or similar AI customer support tools, Understanding of LLM behavior and prompt engineering.
• Data & QA: Root cause analysis, System testing, Data validation, Dashboard building.

What we offer:

• Welcome Pack and custom True Sea Moss merch to ensure you arrive like you were always meant to be here
• Sports reimbursement to support your physical and mental health
• Coaching & career consultations to support your personal and professional growth
• Access to corporate English lessons to sharpen your communication skills
• WHOOP membership to help you track your health, sleep, and recovery
• Coworking membership if you prefer a hybrid work lifestyle
• Sabbatical options after long-term contributions
• Project grants for side ideas, personal initiatives, or creative experiments

Ready to Build the Systems Behind an Exceptional Customer Experience?

If you're passionate about automation, AI, e-commerce systems, and solving complex operational challenges—and you want to own the infrastructure that powers customer support at a fast-growing wellness brand—this role is for you.

Apply now and help us build smarter systems that allow our team to focus on what matters most: serving our customers. 🌊

We are working on a large, high-priority software project under significant time pressure, with a team of >10 developers working in parallel. We are looking for an experienced, hands-on Technical Project Manager / Delivery Lead who takes full ownership of execution: tracking daily progress across the team, staying in sync with the business side on shifting customer demands, identifying where things are stuck, continuously re-setting priorities, and making sure the timeline holds even under demanding scope and a tight schedule.

This is not a role for someone who manages from a dashboard. We need someone who talks to developers every day, understands technical blockers well enough to challenge estimates, removes obstacles before they cost a day, and keeps constant pressure toward the deadline without letting quality slip. You are also the bridge to the business team: you know what customers are asking for right now, translate that into tickets and priorities, and keep both sides aligned on what's realistic. You are the person who knows at any given moment exactly where the project stands, who is behind, why, and what needs to happen today to fix it.

Our product is a complex SaaS solution in the ERP space, where many individual modules work together to form a complete solution for businesses. Accordingly, technical understanding that goes beyond pure project management is essential: you should be able to realistically estimate ticket effort yourself - particularly in PHP and Angular - so you can meaningfully challenge developers on time estimates and architecture decisions in conversation, rather than simply accepting them.
The ideal candidate has led development teams of comparable size before, understands the specifics of large, modular SaaS/ERP systems, can push people while keeping them motivated, is comfortable working closely with business stakeholders to keep tickets in sync with evolving customer needs, and treats an ambitious deadline as a problem to be solved rather than a reason to lower expectations.

Main responsibilities:
- Own the ongoing delivery of a project with highly specialized industry-specific processes
- Track progress against the timeline continuously, not just at sprint boundaries
- Stay in close exchange with the business team to understand where things stand and translate changing customer demands into synced, prioritized tickets
- Identify bottlenecks, blockers, and slipping tasks early, and resolve them directly
- Provide well-founded estimates of ticket effort (PHP/backend, Angular/frontend) to review and realistically challenge developer estimates
- Understand the architecture and dependencies between ERP modules to set priorities on solid technical grounds
- Continuously set and re-prioritize the backlog based on what actually moves the deadline and what the business/customers need
- Run daily check-ins / stand-ups and hold developers accountable to their commitments
- Resolve dependencies between backend and frontend work
- Communicate clear, realistic status upward, including bad news early
- Keep the team motivated and focused under sustained time pressure
- Push back on scope or technical decisions that put the timeline at risk
- Align with stakeholders on trade-offs between scope, quality, and deadline
 

Required skills:
- Proven experience leading software delivery
- Experience with large, complex SaaS projects, ideally in the ERP space with multiple interacting modules
- Solid technical understanding of PHP backend and Angular frontend architecture, sufficient to judge effort estimates yourself
- Comfortable operating as the link between developers and business/customer-facing stakeholders, translating changing requirements into actionable tickets
- Experience with projects under hard deadlines and significant pressure
- Excellent prioritization skills and confidence in fast trade-off decisions
- Strong communication skills, able to give direct feedback and hold people accountable
- High ownership mentality - treats project success as personal responsibility
- Experience with agile/sprint-based workflows and project tracking tools (we use Jetbrain's YouTrack)
- Ability to work independently as a freelancer, self-organized, no hand-holding required

Nice to have:
- Own development experience in PHP and/or Angular before moving into a lead role
- Experience leading distributed/remote teams
- Experience with startups or projects under investor/client delivery pressure
- Experience working with international teams (Ukraine/Germany development teams)

Delta M is a product IT company that is part of the international Delta M Group. The company has been successfully operating in Ukraine, Kazakhstan, Uzbekistan, Poland, etc. for over 18 years.

Our software, Delta M. CRM and Delta Tel, is installed in more than 100 banking and financial institutions in more than 15 countries, which collectively administer databases with more than 30 million records and is the best system solution in terms of price/functionality.

Our partners include leading banks, credit unions, housing and utilities companies, telecommunications companies, and companies in other sectors of the economy.

We expect you to have:

Technical education.

Experience working with the console (cmd).

Basic knowledge of Windows Server 2008, 2012, 2016 (would be a plus).

Good knowledge of Windows 10 (required).

Basic knowledge of SQL, at least 3 months of experience, select, join.

Experience with any CRM system (a plus).

Basic knowledge of API processes.

Competent written and spoken language.

Strong communication skills, responsibility.

Responsibilities:

Timely response to customer inquiries.

Solving problems at the technical level.

Assigning tasks to the second line of support with a description.

Monitoring the deadlines for completing tasks related to inquiries.

Working conditions:

Work in a successful international business and opportunities to realize your potential and ambitions in a rapidly growing and developing field!

Internal and external training.

A company with a developed corporate culture and a rich life.

Work schedule during the probationary period Mon-Fri: 9:00 a.m. - 6:00 p.m. Kyiv time (on-call duty on weekends, 1-2 times a month).

Remote work.

Competitive salary.

Наш клієнт, Growe, провідна консалтингова компанія та група сервісів у сфері iGaming і розваг. Вони створюють стратегії, що працюють, та рішення, які масштабуються. 

Ідеально для тих, хто прагне:

• Контролювати належну роботу методів оплати, повідомляти про проблеми відповідним постачальникам та командам;
• Аналізувати коефіцієнти прийняття різних методів/постачальників оплати та приймати рішення щодо того, який метод оплати вмикати/вимикати, а також які обсяги обробляти кожним із них;
• Забезпечувати достатній доступний баланс між різними методами для обробки зняття коштів, ініціювання поповнення рахунку та аналізу структури витрат кожного методу;
• Переглядати та створювати резервні/запасні плани;
• Створювати інструкції та процедури моніторингу для команд моніторингу та підтримки;
• Щоденно та щотижня звітувати про діяльність та проблеми з платежами - керівнику операційної діяльності;
• Допомагати в інтеграції нових постачальників/методів оплати;
• Пропонувати покращення продукту/потоку (наприклад, поля перевірки, заповнювачі у формах);
• Обробляти запити від служби підтримки клієнтів;
• Тестувати інтеграцію/розгортання нових методів оплати;
• Тісно співпрацювати з відділом бізнес-аналітики для створення та забезпечення вдосконалень на основі даних для всієї внутрішньої звітності та послідовного відстеження критичних бізнес-показників.

Досвід, який стане твоєю перевагою:

• 2+ роки досвіду роботи billing/payments manager/support або на схожих ролях в онлайн-платежах;
• Впевнена робота з цифрами та обробка фінансової/транзакційної інформації;
• Впевнений користувач Excel та інших програм MS Office;
• Добре розуміння технічної інтеграції, воронки продажів та потоків онлайн-платежів;
• Досвід письмового та усного спілкування з іноземними клієнтами або партнерами буде плюсом;
• Розуміння платіжних та транзакційних систем і послуг;
• Середній рівень англійської (письмово та розмовно);
• Досвід роботи в індустрії iGaming буде перевагою.

Ми цінуємо:

• Хороші комунікативні навички;
• Багатозадачність, швидке виконання завдань;
• Вміння працювати в команді;
• Відповідальність.

Наші клієнти пропонують конкурентні переваги для підтримки вашого професійного та особистого зростання, зокрема:

• Орієнтація на здоров’я та добробут;
• Глобальне медичне страхування;
• Можливості для зростання;
• Програми бенефітів (компенсація спорту / стоматології / психолога тощо);
• Бонуси за досягнення результатів;
• Динамічне робоче середовище.

English version:

Our client, Growe, is a leading business advisory and services group in iGaming and Entertainment. Сreators of strategies that work and solutions that scale. 

Perfect for those who aim to:

• Monitor that payment methods work properly, escalate issues to respective providers and teams;
• Analyze acceptance rates of different payment methods/providers/cashiers and make decisions as to which payment method to enable/disable and which volumes to process on each;
• Ensure sufficient available balance across different payment methods to process withdrawals, initiate top-ups, and analyze the cost structure of each method;
• Review and create backup/contingency and emergency plans;
• Create monitoring guidelines and procedures for monitoring and support teams;
• Report daily and weekly payments activities and issues to the Head of Operations;
• Assist with the integration of new payment providers/methods;
• Suggest product/flow improvements (e.g., validation fields, placeholders on forms);
• Handle requests from customer support;
• Test new payment methods integrations/deployments;
• Partner closely with the BI department to build, ensuring data-driven enhancements to all internal reporting and consistent tracking of critical business metrics.

Experience you’ll need to bring:

• 2+ years as a billing/payments manager/support or a similar role in online payments;
• Confident in dealing with numbers and processing of financial/transactional information;
• Advanced Excel and other MS Office software user;
• Good understanding of online payments technical integrations, funnels, flows;
• Experience in written and oral communication with foreign customers or partners will be a plus;
• Understanding of payment and transactional systems and services;
• Intermediate English proficiency (written and spoken);
• Experience with the iGaming industry will be a plus.

It's a perfect match if you have those personal features:

• Good communication skills;
• Multitasking, quick task execution;
• Good team player;
• Responsibility.

Our clients offer competitive benefits to support your professional and personal growth, including: 

• Health & Wellness Focus;
• Global Medical Coverage;
• Growth Opportunities;
• Benefits Programs (compensation for the gym/stomatology/psychological service & etc.);
• Performance-Driven Rewards;
• Dynamic Work Environment.

Наш клієнт, Growe, провідна консалтингова компанія та група сервісів у сфері iGaming і розваг. Вони створюють стратегії, що працюють, та рішення, які масштабуються. 

Ідеально для тих, хто прагне:

• Аналізувати та покращувати проектування системи для виявлення та усунення вузьких місць у продуктивності;
• Аналізувати завдання, розкладати їх на підзадачі та оцінювати час розробки;
• Виконувати рев'ю коду та дизайну;
• Керувати дослідженнями та зразками концепцій (POC) нових функцій;
• Допомагати з прототипуванням нової архітектури та міграцією на неї;
• Визначати області для покращення та керувати технічним боргом;
• Наставляти та керувати командою інженерів-розробників BE, сприяючи культурі технічної досконалості, безперервності розробки та високого рівня відповідальності;
• Підтримувати поточну функціональність та зворотну сумісність для релізів;
• Надавати виконані завдання для тестування та консультаційну допомогу QA під час тестування.

Досвід, який стане твоєю перевагою:

• 5+ років досвіду веб-розробки .NET;
• 2+ роки на посадах Tech Lead/Team Lead/Architect;
• Експертиза та глибоке розуміння технологій .NET 6+, ASP.NET Core та C#;
• Досвід роботи з мікросервісною архітектурою;
• Досвід роботи з широким спектром принципів та технологій бекенд-архітектури;
• Досвід роботи з SSE, Long Polling, WebSockets;
• Досвід роботи з модульними та інтеграційними тестами;
• Досвід роботи з GitLab CI або іншими технологіями CI/CD;
• Досвід роботи в процесі Agile/Scrum розробки;
• Досвід роботи з Kafka (буде перевагою);
• Гарне володіння письмовою та розмовною англійською мовою.

Ми цінуємо:

• Проактивне та орієнтоване на результат мислення;
• Хороші комунікативні навички;
• Багатозадачність, навички управління часом та планування;
• Бажання навчатися.

Наші клієнти пропонують конкурентні переваги для підтримки вашого професійного та особистого зростання, зокрема:

• Орієнтація на здоров’я та добробут;
• Глобальне медичне страхування;
• Можливості для зростання;
• Програми бенефітів (компенсація спорту / стоматології / психолога тощо);
• Бонуси за досягнення результатів;
• Динамічне робоче середовище.

English version:

Our client, Growe, is a leading business advisory and services group in iGaming and Entertainment. Сreators of strategies that work and solutions that scale. 

Perfect for those who aim to:

• Analyze and tune system designs to identify and fix performance bottlenecks;
• Analyze tasks, decompose them into sub-tasks, and estimate the development time;
• Perform code & design reviews;
• Lead research and POCs of new features;
• Help with new architecture prototyping and migration on it;
• Identify areas for improvement and manage tech debt;
• Mentor and guide an engineering team of BE developers, fostering a culture of technical excellence, continuous delivery, and high ownership;
• Support the current functionality and maintain backward compatibility for the releases;
• Deliver completed tasks for testing and provide advisory assistance to QAs during testing.

Experience you’ll need to bring:

• 5+ years of .NET web development experience;
• 2+ years in a Tech Lead/Team Lead/Architect position;
• Expertise and deep understanding of .NET 6+, ASP.NET Core, and C# technologies;
• Experience with microservices architecture;
• Experience with a breadth of backend architecture principles and technologies;
• Experience with SSE, Long Polling, WebSockets;
• Experience with Unit and Integration tests;
• Experience with GitLab CI or other CI/CD technologies;
• Experience working in an Agile/Scrum development process;
• Experience with Kafka (will be a plus);
• Good written and spoken English.

It's a perfect match if you have those personal features:

• Proactive and result-oriented mindset;
• Good communication skills;
• Multitasking, time management, and planning skills;
• Desire to learn.

Our clients offer competitive benefits to support your professional and personal growth, including: 

• Health & Wellness Focus;
• Global Medical Coverage;
• Growth Opportunities;
• Benefits Programs (compensation for the gym/stomatology/psychological service & etc.);
• Performance-Driven Rewards;
• Dynamic Work Environment.

Description:

The broadband team works on the 2nd generation of Harmonic (NASDAQ: HLIT) Cable Access products: actively developing the industry’s first software-based CCAP solution (“Cable OS”) and cloud native CMTS.

These solutions allow cable operator companies to deliver IP-based data, video, and voice services to millions of customers. Focus is given to CableOS, which will allow getting rid of the existing HW equipment and migrating to the cloud, saving customers the enormous expenses for the support of HW network equipment.

The system is based on microservice architecture and is running on general-purpose CPUs. It doesn’t require using ASICs and makes it possible to run the SW both on bare-metal servers as well as on the private cloud infrastructure. CableOS is a pioneer in DOCSIS software-defined networking (SDN) with all the benefits it gives to the service providers.

GlobalLogic team is involved in development, manual and automated testing, as well as in solution integration at customers’ headend and further technical support 24/7, providing professional services for Customers.

To learn more, please visit

HTTPS://WWW.HARMONICINC.COM/BROADBAND/
HTTPS://WWW.GLOBALLOGIC.COM/UA/HARMONIC-AND-GLOBALLOGIC/

Requirements:

• Experience of 4+ years in SW testing of complex systems (preferably embedded/network equipment)
• Practical experience with testing artifacts: test plan, test design, test case, bug report
• Proficient Linux user
• Deep knowledge in networking protocols, specifically IEEE802.1Q/ad bridging and/or IPv4/6 unicast / multicast Routing
• High level of interpersonal skills. Ability to communicate effectively with different groups.
• B. Sc. In computer science, telecommunication, or other exact sciences aka faculty of mathematics/physics/chemistry/etc.
• Upper-intermediate English (writing and speaking).

Would be a plus:

• Knowledge of DOCSIS / PON (Passive Optical Network)
• Data traffic generators (Ixia, iPerf.) and analyzers (Wireshark, Averna)
• Script tools/languages (Perl, Python, Bash, etc.)

• Hands-on experience with virtualization technologies (Kubernetes, Docker).

   

Job responsibilities

• Testing an end-to-end complex embedded system, which involves HW and SW components
• Preparation and execution of extended test scenarios (including existing automation tests) with a focus on load/scale/performance/stress aspects
• Integration testing of features developed by different scrum teams
• Customer issues reproduction and investigation
• Work in agile mode and cooperate with multiple scrum teams
• Writing automation scripts can be considered.

Description

A program of projects within the Energy domain. We will work on various applications covering generation control, distribution control, transmission control, and service crews control. The implementation area of these products is very high-scale (e.g. country-wide systems).

Requirements

7+ years in DevOps/infrastructure roles
• Expert familiarity with Microsoft Azure Tech stack
• Experience with CI/CD tooling (GitHub Actions, Jenkins, Azure DevOps, etc.)
• Experience with cloud infrastructure
• Familiarity with secrets/token management for third-party API integrations
• Experience supporting regulated or access-controlled environments
Good written and spoken communication skills in English

Job responsibilities

– Own the deployment, hosting, and operational reliability of the platform, including its integration touchpoints with
downstream systems and identity providers.
– Set up and maintain CI/CD pipelines for the platform build
– Manage deployment/hosting infrastructure for the platform
– Support secure integration between the platform, downstream systems of record, and identity providers
– Implement monitoring/alerting for API integrations (system sync, document ingestion pipelines)
– Manage environment/access-token handling securely across integrated systems
– Support staged rollout and UAT environments during the hardening phase
– Ensure infrastructure supports data governance requirements (no customer data leaving approved boundaries)

SouthRivers Data is a data & AI engineering partner. We strengthen the teams of consultancies and end clients across the EU, UK, and North America with senior data and AI engineers.

We're looking for an AWS AI Architect with strong Agentic AI experience to join an AI PoC/MVP project for a large Canadian insurance company.

About the project:

• Design and build an AI PoC/MVP on AWS
• Focus on AI agents / agentic workflows and enterprise GenAI architecture
• Greenfield project with significant ownership over solution architecture and technology decisions
• Direct work with the client's English-speaking technical and business teams
• Full-time, long-term potential
• Location: Toronto / Canada — primarily remote, with a possibility of spending a few weeks onsite at the client's office

• Potential start date: September 15

   

Requirements:

• 6+ years in software, data, ML, or cloud engineering, with strong solution architecture experience
• Strong hands-on experience designing and building GenAI / Agentic AI solutions
• Solid AWS architecture experience
• Amazon Bedrock and related GenAI services
• Experience with AI agents: tool calling, orchestration, memory/state, multi-step workflows, and agent-to-system integrations
• Experience with at least one agent framework such as Strands Agents, LangGraph, CrewAI, LlamaIndex, or similar
• RAG architectures, embeddings, vector search, and knowledge retrieval
• Integration of LLMs/agents with enterprise APIs, databases, and internal systems
• Python and experience building production-grade AI services
• AWS services such as Lambda, S3, API Gateway, ECS/Fargate, IAM, CloudWatch
• Understanding of security, identity, access control, data privacy, and guardrails for enterprise AI systems
• Infrastructure as Code: Terraform or CloudFormation
• English B2+ — daily communication with the client, no interpreter

Nice to have:

• Amazon Bedrock AgentCore experience
• MCP / agent tool integration experience
• Multi-agent architectures
• Agent observability, evaluation, tracing, and production monitoring
• Amazon OpenSearch / vector databases
• Experience taking GenAI solutions from PoC to production
• Experience in insurance, financial services, or other regulated industries
• AWS certifications (Solutions Architect, Machine Learning, or similar)
• Canadian visa

Interview process:

1. Recruiter interview
2. Technical interview
3. Possible additional interview with an AWS / AI engineer

ZentixSoft is looking for a Data Architect! 🚀

Format: Full-Time Outstaffing, long-term contract (12 months), 100% Remote.

💡 Why ZentixSoft?
 💸 Salary Review: A structured system of compensation reviews aligned with your engineering growth. 
⚖️ Work-Life Balance: Sustainable workflows with no senseless overtime, helping you keep your resource fully charged. 
🦾 Trust and Transparency: Zero micromanagement and no invasive time-trackers—we fully trust your professional autonomy. 
🎁 Gifts & Culture: Corporate gifts for holidays, birthdays, and a true team atmosphere where your voice always matters.
 

🧩 Role Overview & Responsibilities:

We are looking for a hands-on Data Architect to take full architecture ownership of a complex data platform. In this role, you will assess, stabilize, improve, and modernize the existing architecture, delivering rapid, actionable engineering recommendations.

• Architecture Ownership: Define tactical (immediate stabilization) and target (long-term modernization) architectures that engineering teams can directly execute.
• Platform Modernization: Assess complex, legacy data environments; identify performance/scalability bottlenecks; and deliver clear, implementation-ready architectural outputs.
• Unstructured & Structured Data: Architect data pipelines and modeling frameworks capable of handling unstructured data (documents, PDFs, free text, scanned content, images) and structured/file-based datasets.
• Tech-Neutral Evaluation: Evaluate enterprise technologies based on scale, cost, workload, and business requirements rather than preference (determining when Databricks, Synapse, ADF, or Azure SQL are truly justified).
• Data Modeling & Pipelines: Design robust ETL/ELT frameworks, dimensional schemas, star schemas, and incremental processing/refresh strategies.
• Documentation & Governance: Create detailed architecture diagrams, technical decision logs, and data governance standards.
   

🎓 Our Perfect Match (Requirements):

• Proven Architecture Ownership: 4+ years of recent, demonstrated experience as a Data Architect owning overall Azure Data Platform architectures (candidate must be an Architect, not solely a Data Engineer).
• Azure Data Platform Expertise: Extensive hands-on background with Azure Data Services, including Azure SQL / SQL Server, Azure Data Lake, Azure Data Factory (ADF), Azure Synapse, and Databricks.
• Azure Cosmos DB (MUST-HAVE): Hands-on experience working with Azure Cosmos DB and file-based data stores within enterprise environments.
• Data Engineering Core: Strong mastery of Python, SQL, ETL/ELT, and Lakehouse architectures.
• Unstructured Data Experience: Proven track record handling unstructured data sources (documents, PDFs, text, scanned files).
• Fast Delivery & Problem Solving: Ability to onboard quickly into complex environments, navigate incomplete documentation, and deliver meaningful architectural guidance rapidly.
• Communication & English: Fluent English (C1) with exceptional technical writing and stakeholder communication skills.
   

📍 Project Details:

⏳ Duration: 12 Months (Full-time, 100% Remote).

🕒 Time Zone: CET / CEST.
 

We look forward to receiving your CV (please ensure your CV details your project contexts, architecture ownership, and hands-on Cosmos DB/Azure experience).

Real people. Real impact. One team.
Let’s Start With a Hello
We’re not just filling a role — we’re looking for someone ready to join our adventure. If you love what you do, enjoy working with great people, and want to make a real impact, you might have just found your next home.

Who We Are
We are a fast-growing international iGaming brand operating across Tier-3 GEOs. We focus on high-growth emerging markets and believe in building strong, long-term partnerships with affiliates who drive real value.
Our culture is built on collaboration, speed, ownership, and a shared ambition to scale together. We move fast, test ideas, and support each other along the way.

What You’ll Be Doing

• Recruiting, onboarding, and managing affiliate partners in Philippines
• Building and maintaining strong long-term relationships with key partners
• Monitoring performance and optimizing campaigns to maximize FTDs and ROI
• Identifying new traffic sources and scaling high-performing affiliates
• Negotiating deals (CPA, RevShare, Hybrid) based on partner performance
• Collaborating with internal teams (product, CRM, BI) to improve conversion and retention

What Makes You a Great Fit

• Experience in affiliate management or iGaming partnerships
• Understanding of Tier 3 GEOs, especially Philippines 
• Strong communication and negotiation skills
• Ability to work independently and take ownership of results
• Analytical mindset with focus on performance and numbers
• Fluent English and Filipino language

What’s In It for You

• Competitive base salary + performance-based bonuses
• Opportunity to work with fast-growing emerging GEOs
• Flexible working environment
• Strong, international team with real industry experience
• Room for growth, ownership, and career development

Let’s Wrap It Up
If this sounds like your kind of challenge, we’d love to hear from you.
Bring your experience, your ideas, and your drive — we’ll bring the opportunities and the platform to grow.

We are looking for a Head of Execution to drive delivery across Project Bankstore. This role is for an operator who turns strategy into results — someone who can coordinate cross-functional teams, remove blockers, and make sure initiatives actually ship on time and to spec.

Details

• Project: Bankstore
• Schedule: Full-time
• Location: Remote

About the role

The Head of Execution owns operational delivery for Bankstore, translating strategic priorities into concrete plans and making sure every team — product, engineering, sales, partnerships — is aligned and moving toward the same milestones. You'll be the person accountable for getting things done: tracking progress, surfacing risks early, and stepping in wherever execution is at risk of stalling.

You have

• A strong track record of leading execution or operations in fintech or banking environments
• Experience coordinating cross-functional teams and driving projects to completion
• Comfort working with ambiguity and turning high-level strategy into actionable plans
• Strong project management and prioritization skills
• Excellent communication and stakeholder-management skills

What to do

• Translate Bankstore's strategic priorities into execution plans and milestones
• Coordinate across product, engineering, sales, and partnerships to keep initiatives on track
• Identify and resolve delivery risks and blockers before they impact timelines
• Set up and maintain processes for tracking progress and accountability
• Report on execution status and key risks to leadership
• Drive continuous improvement in how the organization plans and delivers work

We are looking for a Head of Product to own the product vision and roadmap for Project Bankstore. This role is for a product leader with deep fintech instincts — someone who can balance user needs, regulatory constraints, and business goals into a product that actually works for banking customers.

Details

• Project: Bankstore
• Schedule: Full-time
• Location: Remote

About the role

The Head of Product will define and drive the product strategy for Bankstore, working closely with engineering, sales, and partnerships to ship a roadmap that serves both users and the business. You'll be responsible for prioritization, discovery, and making sure the product meets the specific demands of fintech and banking — including compliance and risk considerations that shape what can be built and how.

You have

• A strong track record leading product in fintech, banking, or a closely related space
• Experience owning a product roadmap from discovery through to shipped features
• Solid understanding of the regulatory and compliance considerations that shape fintech products
• Strong cross-functional collaboration skills, particularly with engineering and business teams
• Excellent prioritization and stakeholder-management skills

What to do

• Define and own the product vision and roadmap for Bankstore
• Lead discovery to identify user and business needs, translating them into a prioritized backlog
• Work closely with engineering to scope and ship features
• Ensure product decisions account for relevant fintech/banking compliance and risk requirements
• Partner with sales and partnerships to align the roadmap with commercial priorities
• Track product performance and iterate based on data and user feedback

About us:
 

BetterMe — a global wellness ecosystem empowering millions to become better — physically, mentally, and emotionally. We build what makes people better and keep challenging ourselves to inspire others.
 

Your impact:

• Execute, manage, and optimize large-scale advertising campaigns across Google Ads, with a strong focus on Demand Gen campaigns.

• Develop and implement effective user acquisition strategies focused on performance and scalability.

• Work closely with video creatives for YouTube and Demand Gen campaigns, including creative performance analysis, hypothesis generation, and creative testing.

• Create clear briefs and collaborate with motion designers and creative teams to develop high-performing ad creatives.

• Conduct in-depth keyword, audience, competitor, and creative research to identify growth opportunities.

• Manage campaign budgets, bidding strategies, and performance optimization to maximize ROI and business impact.

• Analyze campaign and creative performance, identify trends, and proactively drive improvements based on data insights.
 

About you:

• 1+ years of hands-on experience managing and optimizing Google Ads campaigns.

• Recent hands-on experience with Demand Gen campaigns within the last year.

• Strong understanding of video-first advertising approaches, especially for YouTube and Demand Gen campaigns.

• Strong knowledge of Google Analytics, Google Ads metrics, attribution models, and performance analysis.

• Experience working with the creative side of performance marketing campaigns and scaling acquisition strategies.

• Intermediate+ level of English or higher.

• Strong analytical thinking, attention to detail, and a data-driven approach to decision-making.

• Results-oriented mindset with strong business and performance focus.

• Ability to work independently, prioritize effectively, and drive initiatives proactively.
 

Will be a plus:

• Experience with Facebook/Instagram Ads, DV360, TikTok Ads, Bing Ads, or other paid acquisition channels.

• Experience working with video creatives across multiple paid acquisition platforms.

What you get at BetterMe:
 

A mission that inspires. Every line of code, every design, every idea helps millions of people become healthier and more confident.
Trust without micromanagement. You manage your time and make decisions independently. We value outcomes, not online hours.
Growth opportunities. 90% of our leads have grown within the company. There’s space for initiative, new responsibilities, and real career upgrades.
Flexible work format. Choose what works best for you — office, remote, or hybrid.
Wellness in practice. Offline: workouts with professional trainers in our corporate gym, massage, corporate lunches, sports, and team activities — everything you need to recharge and reset together. Online: regular online workouts, partner discounts, and free access to our products.
Health insurance & corporate doctor.
Open communication. Transparency across teams, honest feedback, and support for initiatives are part of our everyday culture.
Support for sports events. We cover entry fees and encourage the team to compete and participate together.
Modern equipment. We provide new hardware and everything you need for productive work.
Legal & finance support. Experienced lawyers and financial specialists are always there to help — from documents to personal consultations.
An ambitious environment that gets recognized. Over the past two years, the BetterMe team has doubled in size, and we were named among Forbes’ Top 10 Best Places to Work in 2026.

About BankStore

BankStore is a global fintech platform that helps startups, SMEs, venture funds, and Web3 businesses access essential financial infrastructure. Our AI-driven matching engine connects clients to a curated network of 70+ banks, 90+ acquirers, and 180+ payment providers across 95+ currencies, alongside fast-track company incorporation in 8 startup-friendly jurisdictions and ongoing legal and compliance support. We operate across the UK, US, UAE, Hong Kong, Singapore, and Europe, giving founders a single point of access to banking, payments, and legal searvices that would otherwise take months to assemble.

The Role

We're looking for a Chief Operating Officer to run the day-to-day engine of BankStore: the operational backbone connecting our clients to banks, acquirers, payment providers, and incorporation partners across multiple jurisdictions. You'll own operational strategy, scale our partner network and onboarding processes, and turn a fast-moving fintech marketplace into a predictable, efficient, and compliant operation. You will report directly to the CEO, sit on the leadership team, and work closely with Legal, Compliance, Product, and Partnerships.

What You'll Do

• Own end-to-end operations across BankStore's marketplace: client onboarding (KYB/KYC), bank and payment-provider matching, account opening, and incorporation fulfillment.
• Build and scale the operating processes and SLAs behind onboarding 100+ banks, 90+ acquirers, and 180+ payment providers across 95+ currencies.
• Manage and grow relationships with partner banks, acquirers, payment providers, and incorporation agents across the UK, US, UAE, Hong Kong, Singapore, and Europe.
• Design and monitor operational KPIs (onboarding time, approval rates, turnaround SLAs, partner performance) and drive continuous improvement.
• Partner with Legal and Compliance to ensure operational processes meet KYB/KYC/AML requirements across all jurisdictions of operation.
• Lead and scale operations, customer success, and partnerships teams as the company grows headcount.
• Own the operating budget and resource planning across departments, working closely with Finance.
• Drive process automation and tooling improvements in partnership with Product and Engineering to reduce manual work in onboarding and account management.
• Oversee vendor and partner contract performance, escalations, and renewal strategy in coordination with Legal.
• Represent operations in leadership planning: pricing, market expansion (new jurisdictions/currencies), and new product launches (e.g., Web3 payments, banking cards).
• Build contingency and risk-mitigation plans for partner outages, compliance holds, or banking relationship disruptions.

• Report operational performance and business metrics to the CEO and board.

   

What We're Looking For

• 8+ years of operations leadership experience, with at least 3+ years in a senior operating role (COO, VP Ops, Head of Ops) at a fintech, payments, or banking-as-a-service company.
• Proven track record scaling multi-jurisdictional operations involving banking partners, payment providers, or acquirers.
• Working knowledge of KYB/KYC/AML onboarding processes and how they intersect with operational workflows.
• Experience managing partner and vendor relationships with financial institutions.
• Strong analytical skills with a track record of building KPIs, dashboards, and SLAs that drive measurable operational improvement.
• Experience building and leading cross-functional teams (operations, customer success, partnerships) in a fast-growing startup environment.
• Comfortable operating with ambiguity, building processes from scratch, and iterating quickly.
• Excellent written and spoken English; additional languages are a plus.
• Strong stakeholder management skills, able to work closely with Legal, Compliance, Product, and Finance leaders.

Nice to Have

• Experience with Web3/crypto client operations or compliance considerations.
• Prior experience at a banking-as-a-service, embedded finance, or fintech marketplace company.
• Experience operating across the UK, US, UAE, Hong Kong, Singapore, or EU markets specifically.
• Experience with company incorporation or corporate services operations.