Jobs at Djinni

We are looking for a Middle Solution Engineer to join our team and support the successful integration and deployment of autonomous systems.
 

In this role, you will serve as the primary technical interface for partners, helping them integrate and deploy software and hardware solutions into their platforms. You will work closely with partners to understand their technical requirements, configure and adapt existing solutions, contribute to software development, and ensure successful implementation.
 

You will collaborate with cross-functional engineering teams to solve complex technical challenges, support product improvements, and help deliver reliable, high-quality solutions. This role is ideal for an engineer who enjoys combining hands-on technical work with customer collaboration and system-level problem solving.
 

Responsibilities:

• Serve as the primary technical point of contact for partners throughout integration and deployment projects
• Integrate partner systems with software and hardware solutions both remotely and on-site
• Configure, customize, and adapt existing solutions to meet partner requirements
• Contribute to the development of software solutions, from standalone applications and plugins to the main software codebase
• Manage software releases, including build preparation, release creation, testing, and resolving release-related issues
• Validate software releases before they are delivered to operational teams
• Collaborate with product and engineering teams to deliver new features and improvements
• Translate partner requirements into clear technical specifications aligned with product capabilities
• Troubleshoot software, hardware, and system integration issues, escalating complex challenges when required
• Support system validation, field testing, and deployment activities
• Contribute to technical documentation and continuous improvement of engineering processes
   

Requirements:

• Hands-on experience with C++ and Python and comfortable working in Linux (Ubuntu)
• Experience with embedded systems, robotics, UAVs, or other autonomous systems
• Experience working with real hardware and integrating software with hardware components
• Understanding of common embedded communication protocols such as CAN, I2C, SPI, UART
• Experience with system integration, testing, debugging, and troubleshooting
• Basic understanding of electronics and system-level interactions
• Strong analytical and problem-solving skills
• Ability to work independently, take responsibility for tasks, and drive them to completion
• Good communication skills and ability to collaborate effectively with engineers and other teams
• Willingness to travel for on-site integration, testing, and deployment activities
   

We Offer:

• Official employment under Ukrainian labor law
• Military booking
• Medical insurance
• Individual English lessons
• Stock Options
• Opportunity to work on cutting-edge UAV systems and grow professionally

Interview process:

• Intro call with recruiter → HR interview → Technical interview → Final interview with the team's leadership → Pre-offer → Security check

We are looking for a Senior Full-Stack Engineer to join our client's team on a long-term, part-time engagement. The role is expected to require approximately 4 development days per month, with the potential for ongoing collaboration.

You’ll be working across the full stack, developing and maintaining modern web applications using Nuxt, Node.js, TypeScript, and Tailwind CSS.

This role is ideal for an experienced and self-sufficient engineer who is comfortable working independently, taking ownership of assigned tasks, and contributing effectively with limited supervision.

Key Responsibilities:

• Develop and maintain modern full-stack web applications using Nuxt, Node.js, and TypeScript
• Build responsive and reusable user interfaces using Tailwind CSS
• Develop and maintain backend functionality and API integrations
• Work across both frontend and backend parts of the application
• Troubleshoot technical issues and independently research effective solutions
• Take ownership of assigned tasks and deliverables
• Ensure code quality, maintainability, and reliability
• Collaborate with the client's team to understand requirements and implement effective technical solutions

Requirements:

• 5+ years of commercial software development experience
• Strong hands-on experience with Nuxt and Node.js
• Solid experience with TypeScript
• Strong experience with Tailwind CSS
• Good understanding of both frontend and backend development
• Ability to work independently with minimal supervision
• Strong problem-solving and analytical skills
• Good communication skills and a proactive approach

• Good command of English, both written and spoken

   

Nice to Have:

• Experience working in startup or fast-paced environments

   

What We Offer:

• Long-term, part-time engagement of approximately 4 development days per month
• Opportunity to work with a modern Full-Stack technology stack
• High level of ownership and autonomy
• Flexible and remote working environment
• Opportunity for ongoing collaboration
• Competitive compensation

RedCore is an international business group that creates technological solutions for digital markets. Our products and services cover fintech, marketing, e-commerce, customer service, communications, and regulatory technologies. 

Requirements:

•  3+ years of experience in high-volume email/CRM deliverability (experience with multiple domains and markets is a plus);
• Strong proficiency in Customer.io or a comparable platform at an architectural level going beyond simple email assembly;
• Solid understanding of DNS and SPF/DKIM/DMARC - not just knowing the acronyms, but having hands-on experience configuring records and analyzing DMARC reports;
• Experience building triggered/lifecycle campaigns from scratch;
• English proficiency sufficient for reading technical documentation.

Responsibilities:

•  Own the domain architecture (primary/reserve per channel); configure, monitor, and troubleshoot SPF/DKIM/DMARC across all sending domains;
• Monitor sender reputation via Google Postmaster Tools, DMARC reports, and blacklist checks; diagnose root causes and resolve deliverability drops;
• Manage warming schedules for new, recovering, and unverified-audience domains; design and own dedicated infrastructure for safely re-engaging deep-churn segments without risking core domain reputation;
• Define when and how diagnostic inbox-placement testing is triggered, interpret findings, and translate results into infrastructure and content decisions across markets - execution can be delegated, ownership of the methodology and knowledge base stays with this role;
• Launch trigger-based lifecycle campaigns; architect segmentation on top data; run A/B tests on mechanics and content within flows;
• Own technical architecture for new channel rollouts end-to-end - from writing specs to navigating platform-level technical constraints with the dev team to final acceptance;
• Maintain stop-word and content guidelines per market/language; manage budgets for warming and validation tooling; design and implement the alerting system for infrastructure health of channels.

RedCore is an international business group that creates technological solutions for digital markets. Our products and services cover fintech, marketing, e-commerce, customer service, communications, and regulatory technologies. 

We are growing and looking for an experienced and proactive CRM Manager to join our team. You will play a key role in managing user communications, optimizing retention strategies, and driving product growth as we scale.

Requirements:
- 2+ years of experience in CRM/Retention, ideally in iGaming or a similar high-frequency industry (e-commerce, fintech);
- Solid understanding of key metrics: DR, OR, CTR, LTV, ARPU, CR, Retention Rate, Churn Rate, ROMI;
- Hands-on experience with CRM/marketing automation platforms (e.g. Optimove, Customer.io, or similar);
- Good analytics skills;
- Experience running tests and interpreting statistically significant results;
- Comfortable working cross-functionally and organizing your own workload independently;
- English at B1+ level for reading professional documentation/analytics.

Responsibilities:
- Develop and launch omnichannel CRM campaigns (email, push, SMS, in-app, etc) within the agreed retention and monetization strategy;
- Build and maintain user segmentation based on behavioral and product metrics;
- Form and test reactivation and churn-reduction hypotheses within assigned segments;
- Run A/B, multivariable tests, document results, and draw data-driven conclusions;
- Analyze the performance of your own CRM activities (CR, ARPU, Retention, bonus engagement) and prepare regular reporting;
- Ensure the quality and timeliness of campaign content, and compliance with brand guidelines and tone of voice;
- Maintain documentation for your campaigns, sendings, following established templates and testing frameworks;
- Suggest new retention ideas based on market observations and results of your own campaigns.

What are the conditions and bonuses?
☘️An exciting and challenging job in a fast-growing product company, the opportunity to be part of a multicultural team of top professionals in Development, Architecture, Management, Operations, Marketing, Legal, Finance and other;

🤝🏻Great working atmosphere with passionate experts and leaders, sharing a friendly culture and a success-driven mindset is guaranteed;

📍Beautiful offices in Warsaw, Limassol work remotely or on-site with comfort and enjoy the opportunity to build a network of connections with professionals day by day;

🧑🏻‍💻Laptop & all necessary equipment for work according to the ecosystem standards;

🏖Paid vacations, personal events days, days off;

🫖Paid sick leave;

👨🏻‍⚕️Medical insurance;

💵Referral program enjoy cooperation with your colleagues and get the bonus;

📚Educational support by our L&D team: internal and external trainings and conferences, courses on Udemy;

🧘Sport benefit;

🦄Multiple internal activities: online platform for employees with quests, gamification and presents for collecting bonuses, RedCore talks club for movie and book lovers, board games cozy evenings, special office days dedicated to holidays;

🎳Company events, team buildings.

Our client is building and maintaining software systems where reliability, data protection, and secure user flows are critical. The security function is not limited to checking whether features and data are secure. The team also needs someone who can actively challenge the system, identify weak points, verify security assumptions, and help prevent vulnerabilities before they reach production.

We are looking for a Cyber Security Engineer who can work closely with infrastructure, engineering, and product teams to test web applications, APIs, authentication flows, permissions, infrastructure exposure, and overall application security.

This is a hands-on role. The main expectation is to find real risks, reproduce them clearly, document them properly, and help the engineering team validate that fixes are effective. Role We are looking for a Security Engineer who will take ownership of security testing and tightening across application, API, and platform layers.

This person should be comfortable working as part of a delivery governance team while bringing deeper security expertise into the team. The role requires practical knowledge of penetration testing, vulnerability assessment, secure testing methods, and clear communication with developers.

Key Responsibilities

• Perform manual security testing of web applications, APIs, user flows, and admin panels.
• Conduct penetration testing against staging and production-like environments.
• Identify, reproduce, document, and validate security vulnerabilities.
• Test authentication, authorization, permissions, session management, password flows, and access-control logic.
• Review API endpoints for broken access control, injection risks, data exposure, rate-limit issues, and insecure design.
• Validate security fixes and perform regression security testing.
• Work with QA engineers to include security checks in the regular testing process.
• Prepare clear reports with reproduction steps, evidence, severity, impact, and recommended remediation.
• Collaborate with developers to explain vulnerabilities and verify that fixes address the real issue.
• Support threat modeling and security review of new features when needed.
• Help improve security awareness and testing standards inside the team.

Required Experience

• 5+ years of experience in penetration testing, application security, security QA, or ethical hacking.
• Strong understanding of OWASP Top 10 and common web application vulnerabilities.
• Experience testing REST APIs and web-based systems.
• Practical experience with authentication and authorization testing.
• Ability to discover, reproduce, and explain vulnerabilities clearly.
• Experience using security testing tools such as Burp Suite, OWASP ZAP, Nmap, Wireshark, Metasploit, or similar.
• Understanding of HTTP, HTTPS, cookies, headers, sessions, JWT, OAuth2, MFA, and role-based access control.
• Ability to write simple scripts or proof-of-concept checks when needed, preferably in Python.
• Strong documentation skills and ability to produce actionable vulnerability reports.
• Good communication skills and ability to work directly with engineering and QA teams.
• Upper-intermediate or better English for written and spoken communication.

Nice to Have

• Experience with cloud security testing, especially AWS, Azure, or GCP.
• Experience with Docker, Kubernetes, CI/CD pipelines, and infrastructure security basics.
• Experience with mobile application security testing.
• Experience with secure code review.
• Experience with SAST, DAST, dependency scanning, and security automation.
• Bug bounty experience or responsible disclosure background.
• Security certifications such as OSCP, PNPT, eJPT, CEH, GWAPT, or similar.
• Experience working in product teams rather than only external consulting environments.

What Success Looks Like

• Security issues are found early and described clearly.
• Developers can reproduce and fix reported vulnerabilities without confusion.
• QA coverage becomes stronger because security checks are included in regular delivery.
• Authentication, authorization, and API risks are actively tested before release.
• Security findings are prioritized by real impact, not just tool output.
• The team gains practical confidence that critical user flows and sensitive data are protected.

EU Remote | Full-time | B2B / Ukrainian FOP | German Client

We’re looking for a Senior SAP S/4HANA Business Analyst (FI/CO) to join a full-time transformation project for an international client based in Germany.

The project is focused on the next stage of the company’s SAP S/4HANA transformation -  shaping how Finance teams, responsibilities, processes, and capacity should be organized within the new environment.

This is a transformation-focused role with direct involvement in defining the post-S/4HANA operating model, rather than day-to-day SAP support.

What you’ll work on

• Analyze FI/CO business processes within the S/4HANA environment
• Gather and structure requirements from business stakeholders
• Support AS-IS / TO-BE analysis and identify gaps and improvement opportunities
• Help define future Roles & Responsibilities (R&R) and ownership across teams
• Contribute to the Capacity Management strategy, including resource and workload planning
• Translate Finance and business needs into clear functional requirements and recommendations
• Facilitate discussions between business, Finance, and technical teams

• Prepare documentation supporting future operational and organizational decisions

   

What we’re looking for

• Strong hands-on experience with SAP S/4HANA
• Solid functional expertise in SAP FI/CO and Finance processes
• Experience as an SAP FI/CO Functional Consultant, SAP Business Analyst, or similar
• Experience with S/4HANA implementation, migration, or transformation projects
• Strong business process analysis and requirements-gathering skills
• Experience working directly with business stakeholders and cross-functional teams
• Ability to independently analyze complex requirements and turn them into practical solutions
• Good English communication skills

Nice to have

• Experience with R&R, RACI, or operating model design
• Experience with Capacity Management, resource planning, or workload planning
• German language skills

Why join this project?

You’ll work on a business-critical S/4HANA transformation where your expertise will influence how Finance processes, responsibilities, and resources are structured after the transition.

It’s an opportunity to work beyond standard SAP delivery and contribute to business processes and operating-model decisions alongside international stakeholders.

Project setup

• Client: Germany
• Location: EU-based candidates only
• Work format: 100% remote
• Engagement: Full-time
• Contract: B2B / Ukrainian FOP
• Language: English; German is a plus

If you have strong SAP S/4HANA FI/CO expertise and enjoy combining SAP knowledge with business analysis and transformation work, we’d be happy to hear from you.

Senior Full Stack Engineer with 10+ years of experience needed for a global project in defense AI technologies.

     Requirements:

• 10+ years of experience
• Strong fundamentals in data structures, algorithms, and problem-solving
• Language-agnostic mindset – comfortable learning new languages as needed
• Python + JavaScript/TypeScript (React preferred)
• Depth of knowledge over breadth of tools
  
  Conditions:
• B2B Freelance contract
• Full Remote
• 12+ months duration

• ASAP start date
   

  Project:
  Global project in the area of defense AI technologies.

   

PioGroup Software is a team of professionals passionate about building reliable digital products. We are looking for an experienced Senior Blockchain Engineer with strong production experience working with the Bitcoin protocol and Bitcoin wallet/custody infrastructure.

The main focus of the role is developing and maintaining Bitcoin wallet infrastructure, including UTXO management, transaction construction and signing, PSBT, SegWit, multi-signature flows, fee management, and transaction lifecycle handling.

For this position, hands-on production experience specifically with the Bitcoin protocol is essential. General blockchain or Web3 experience alone is not sufficient.

Requirements

• 3+ years of production experience with Bitcoin / BTC infrastructure.
• Hands-on experience with Bitcoin-based protocols, UTXO model, PSBT, and BIP standards.
• Strong experience with Java, Spring Boot, and SQL.
• Experience working with production wallet or custody infrastructure.
• Good understanding of TDD and/or BDD practices.
• Familiarity with Domain-Driven Design principles.
• Experience working in a monorepo environment with shared libraries and coordinated CI/CD pipelines.
• Professional written and spoken English.
• Proactive communication and ability to raise blockers, technical concerns, and cross-team dependencies.

Bitcoin Protocol Expertise

We expect strong practical knowledge of:

• PSBT and BIP-174.
• UTXO management and coin selection.
• SegWit transaction structures.
• Bitcoin script types and descriptor formats.
• HD wallets and derivation paths.
• BIP-48 and BIP-67.
• P2WSH and multi-signature transaction flows.
• PSBT combination, signing, and finalisation.
• Witness data and BIP-143.
• DER signature encoding, low-S enforcement, and sighash types.
• UTXO indexing and balance calculation.
• Address discovery, gap limits, change address allocation, and address reuse prevention.

Transaction Lifecycle & Fee Management

Production experience with:

• Mempool monitoring.
• Fee estimation and fee-rate prediction.
• RBF (Replace-By-Fee).
• CPFP (Child-Pays-For-Parent).
• Stuck transaction detection.
• Transaction replacement and rebroadcasting.
• Confirmation monitoring.
• Double-spend detection.
• UTXO consolidation during low-fee periods.

Candidates should also clearly understand the operational difference between a transaction being:

• Broadcast.
• Accepted into the mempool.
• Confirmed.
• Confirmed at depth N.

A strong understanding of Bitcoin probabilistic finality, dust limits, fee spikes during network congestion, and the behaviour of unconfirmed transactions is also required.

Responsibilities

• Develop and maintain Bitcoin wallet infrastructure.
• Manage UTXOs and wallet balances.
• Construct Bitcoin transactions.
• Work with PSBT and SegWit.
• Implement multi-signature transaction flows.
• Handle fee estimation and fee bumping using RBF and CPFP.
• Monitor mempool activity and transaction lifecycle.
• Implement deposit detection and address-level balance monitoring.
• Support wallet recovery and descriptor-based address discovery.
• Participate in technical design and architecture decisions.
• Collaborate with other engineering squads and shared platform components.

Nice to Have

• Experience with multiple blockchain protocols.
• Experience with institutional-grade custody or wallet platforms.
• Experience working with systems processing high volumes of Bitcoin transactions.

Important: we are specifically looking for candidates with documented commercial experience working with the Bitcoin protocol, including UTXO management, PSBT, SegWit, BIP standards, and the Bitcoin transaction lifecycle. Testnet-only, personal wallet, or exclusively Ethereum/Web3 experience will not be sufficient for this role.

Come build something true with us.

At True Sea Moss, we’re on a mission to bring real, wild nourishment back into people’s lives. Our products are rooted in nature, clean by design, and crafted with care. As we grow, we’re not just scaling orders — we’re building the operational systems that keep our supply chain, vendors, warehouses, and finances aligned.

That’s where you come in.

We’re looking for an Invoice & Supply Sync Manager who can bring structure, accuracy, and visibility to the flow of invoices, purchase records, shipping documents, inventory updates, and vendor communication.

This role sits at the intersection of supply chain operations, accounts payable coordination, document management, and cross-functional follow-up. It’s not just about keeping files organized — it’s about making sure the right information reaches the right people at the right time, so decisions can be made clearly and operations can keep moving.

Now — who are we looking for?

You’re highly structured, detail-oriented, and proactive. You like clean trackers, clear documentation, reconciled numbers, and well-managed follow-ups. You’re comfortable working with invoices, purchase orders, vendors, warehouses, internal teams, and accounting systems — and you know how to spot when something doesn’t match.

You can manage multiple moving parts without losing the details, and you’re calm enough to follow a discrepancy through until it’s resolved.

What You’ll Be Doing

• Collect, review, and organize vendor invoices and supporting documents
• Verify invoice details against purchase orders, receiving records, approved pricing, and shipment documentation
• Track invoice approval status, payment readiness, missing documents, and open discrepancies
• Coordinate with Finance and Accounting on coding issues, payment schedules, invoice questions, and backup documentation
• Maintain invoice tracking logs, payment schedules, and organized records for accounting and audit purposes
• Coordinate inventory-related documentation between suppliers, warehouses, fulfillment centers, freight providers, and internal teams
• Track inbound shipments, freight invoices, receiving confirmations, inventory discrepancies, and related follow-ups
• Support reconciliation of purchase orders, goods received, supplier invoices, inventory adjustments, and logistics costs
• Follow up on missing invoices, packing lists, BOLs, proofs of delivery, receiving confirmations, and inventory updates
• Keep communication records, escalation notes, and open operational items clearly organized
• Update operational and accounting systems with accurate invoice, supply, and inventory-related data
• Maintain organized digital filing structures for invoices, shipping documents, vendor records, and reconciliation materials
• Support reporting related to AP aging, supply costs, freight expenses, inventory variances, and open purchase orders
• Assist with month-end close processes and reconciliation procedures

What You Bring

• 2+ years of experience in accounts payable, supply chain coordination, operations administration, inventory support, logistics support, or a similar role
• Strong attention to detail and excellent organizational skills
• Experience working with invoices, purchase orders, vendor communication, and supporting documentation
• Understanding of basic accounts payable workflows and approval processes
• Ability to compare records, identify discrepancies, and follow up until issues are resolved
• Confidence working with spreadsheets, trackers, digital folders, and operational systems
• Ability to manage multiple priorities, deadlines, and communication threads at the same time
• Strong written and verbal communication skills
• English proficiency required
• Proactive, structured, and solutions-oriented approach to daily operations

Nice-to-Haves

• Experience with QuickBooks, NetSuite, Bill.com, or similar accounting / ERP systems
• Experience with Amazon, Shopify, TikTok Shop, or e-commerce operations
• Background in e-commerce, CPG, manufacturing, logistics, fulfillment, or inventory-heavy environments
• Understanding of inventory reconciliation, freight costs, and warehouse documentation
• Advanced Excel or Google Sheets skills
• Experience supporting month-end close or audit preparation

Why Work With Us

Behind every clean customer experience is a team making sure the operational details are accurate, visible, and under control.

You’ll help us strengthen the systems that connect our suppliers, warehouses, operations, and finance teams — making sure invoices, inventory updates, shipping documents, and payment workflows move clearly and reliably.

We listen. We care. We build things that last.

Here’s How We Back Our Words with Care

• Welcome pack and custom True Sea Moss merch to start strong
• Sports reimbursement to support your mental and physical well-being
• Additional vacation days beyond standard holidays
• Coaching & career development sessions to fuel your growth
• Corporate English lessons to help you sharpen communication
• WHOOP membership to support your health and recovery
• Coworking membership for flexibility and focus
• Sabbatical options after long-term contributions
• Travel and project grants to support personal growth and creativity

So — does this sound like your kind of work?

If you’re structured, detail-oriented, and ready to bring clarity to the systems behind a fast-growing brand — we’d love to hear from you.

Let’s make things worth remembering.

Come build something true with us.

At True Sea Moss, we’re on a mission to bring real, wild nourishment back into people’s lives. Our products are rooted in nature, clean by design, and crafted with care. As we grow, we’re not just scaling orders — we’re deepening relationships.

That’s where you come in.

We’re looking for a Head of Customer Support who doesn’t just manage tickets — you design systems that reflect care, calm, and clarity at every customer touchpoint. You know that behind every inquiry is a human being, and behind every world-class brand is a world-class support operation.

Now – who are we looking for?

You’re a people-first, process-driven leader. You can zoom out to design scalable systems and zoom in to resolve a delicate issue with nuance and empathy. You know how to build teams, train for tone, and turn everyday conversations into brand loyalty.

What You’ll Be Doing

• Lead and evolve our customer support strategy, systems, and team as we scale across markets
• Own and optimize support operations, including SLAs, workflows, ticket routing, and knowledge management
• Design and implement feedback loops that turn customer insight into product, policy, and experience improvements
• Track and report on core CX metrics (CSAT, response time, resolution rate, etc.) to inform team performance and company decisions
• Oversee our support platforms and ensure tool usage is efficient, integrated, and evolving
• Build and nurture a high-performing team — from hiring to training to coaching
• Partner with Marketing, Product, and Ops to ensure seamless communication and aligned customer touchpoints
• Lead crisis response, escalations, and sensitive communications with clarity and care

What You Bring

• Proven experience leading customer support or CX teams in a high-growth DTC or e-commerce environment
• Strong command of support platforms (e.g., Zendesk, Shopify, Klaviyo) and automation tools
• Operational mindset: you love process design, SOPs, and scalable systems
• Deep understanding of CX metrics and the ability to use data to drive continuous improvement
• Experience managing remote teams across multiple time zones
• A calm, proactive, solutions-first approach to customer challenges

Nice-to-Haves

• Familiarity with U.S. consumer expectations and CX best practices
• Experience with health & wellness, lifestyle, or mission-driven brands
• Background in customer lifecycle, retention, or post-purchase engagement strategy

Why Work With Us

We don’t treat customer support as an afterthought — it’s central to our brand and business.

You’ll help shape how we show up in the world: consistently, compassionately, and with conviction.

We listen. We care. We build things that last.

Here’s How We Back Our Words with Care

• Welcome pack and custom True Sea Moss merch to start strong
• Sports reimbursement to support your mental and physical well-being
• Additional vacation days beyond standard holidays
• Coaching & career development sessions to fuel your growth
• Corporate English lessons to help you sharpen communication
• WHOOP membership to support your health and recovery
• Coworking membership for flexibility and focus
• Sabbatical options after long-term contributions
• Travel and project grants to support personal growth and creativity

So — does this sound like your kind of work?

If you believe great customer support is about connection, consistency, and care — and you're ready to build something that truly matters — we’d love to hear from you.

Let’s make things worth remembering.

We are a leading sea moss superfood brand in the U.S., on a mission to redefine natural wellness by making it simple, accessible, and affordable for everyone, everywhere.

As we continue to scale across multiple channels and serve a growing customer base, we are looking for a CRM & Automation Specialist to take ownership of our customer support technology ecosystem.

You'll be responsible for managing and optimizing our Zendesk, Shopify, and Siena AI infrastructure, proactively identifying issues before they impact customers, and building scalable systems that support long-term growth.

Why join us?

In this role, you'll become the owner of the technology that powers Customer support experience. You'll have the opportunity to build smarter systems, reduce manual work, improve AI performance, and create the infrastructure that allows our support team to operate at its best.

What we're looking for:

• Systems-oriented – You understand how multiple platforms interact and can map dependencies across complex workflows.
• Proactive – You don't wait for problems to appear in reports; you identify and solve them before they affect customers.
• Analytical – You enjoy investigating data, spotting patterns, and getting to the root cause of issues.
• Detail-oriented – You notice small inconsistencies before they become large operational problems.
• Strong communicator – You can explain technical issues clearly to both technical and non-technical stakeholders.

What you'll do:

CRM & Automation Management

• Own and optimize Zendesk and Shopify workflows, automations, tagging, and integrations.
• Improve support operations by reducing manual work and streamlining agent processes.
• Ensure accurate and reliable data flow between systems.

AI Support Systems (Siena AI)

• Monitor, test, and optimize AI performance and customer experience.
• Identify and resolve bugs, broken logic, and integration issues.
• Improve AI responses through prompt and knowledge base optimization.

Troubleshooting & System Reliability

• Investigate and resolve issues across Zendesk, Shopify, APIs, and AI platforms.
• Perform root cause analysis and implement preventative monitoring.

Vendor & Cross-Functional Collaboration

• Act as the main point of contact for AI and support technology vendors.
• Partner with Support, Marketing, Retention, and Operations teams to build scalable solutions.
• Drive system improvements, feature requests, and automation initiatives.

Reporting & Analytics

• Build and maintain dashboards tracking support performance, AI quality, and automation effectiveness.
• Analyze trends and data to identify customer, product, and operational issues before they become larger problems.

What you bring:

Required Experience

• Strong experience in Zendesk administration.
• Experience working in e-commerce environments.
• Experience building workflows, automations, and support operations systems.
• Strong analytical and troubleshooting capabilities.
• Experience working with large datasets and reporting.

Technical Skills

• Zendesk (Critical): Administration, Triggers, Automations, Macros, Integrations, Zendesk Explore.
• Shopify: Customer architecture, Orders and fulfillment flows, Tags and customer segmentation, Metafields.
• AI Platforms: Siena AI or similar AI customer support tools, Understanding of LLM behavior and prompt engineering.
• Data & QA: Root cause analysis, System testing, Data validation, Dashboard building.

What we offer:

• Welcome Pack and custom True Sea Moss merch to ensure you arrive like you were always meant to be here
• Sports reimbursement to support your physical and mental health
• Coaching & career consultations to support your personal and professional growth
• Access to corporate English lessons to sharpen your communication skills
• WHOOP membership to help you track your health, sleep, and recovery
• Coworking membership if you prefer a hybrid work lifestyle
• Sabbatical options after long-term contributions
• Project grants for side ideas, personal initiatives, or creative experiments

Ready to Build the Systems Behind an Exceptional Customer Experience?

If you're passionate about automation, AI, e-commerce systems, and solving complex operational challenges—and you want to own the infrastructure that powers customer support at a fast-growing wellness brand—this role is for you.

Apply now and help us build smarter systems that allow our team to focus on what matters most: serving our customers. 🌊

We are working on a large, high-priority software project under significant time pressure, with a team of >10 developers working in parallel. We are looking for an experienced, hands-on Technical Project Manager / Delivery Lead who takes full ownership of execution: tracking daily progress across the team, staying in sync with the business side on shifting customer demands, identifying where things are stuck, continuously re-setting priorities, and making sure the timeline holds even under demanding scope and a tight schedule.

This is not a role for someone who manages from a dashboard. We need someone who talks to developers every day, understands technical blockers well enough to challenge estimates, removes obstacles before they cost a day, and keeps constant pressure toward the deadline without letting quality slip. You are also the bridge to the business team: you know what customers are asking for right now, translate that into tickets and priorities, and keep both sides aligned on what's realistic. You are the person who knows at any given moment exactly where the project stands, who is behind, why, and what needs to happen today to fix it.

Our product is a complex SaaS solution in the ERP space, where many individual modules work together to form a complete solution for businesses. Accordingly, technical understanding that goes beyond pure project management is essential: you should be able to realistically estimate ticket effort yourself - particularly in PHP and Angular - so you can meaningfully challenge developers on time estimates and architecture decisions in conversation, rather than simply accepting them.
The ideal candidate has led development teams of comparable size before, understands the specifics of large, modular SaaS/ERP systems, can push people while keeping them motivated, is comfortable working closely with business stakeholders to keep tickets in sync with evolving customer needs, and treats an ambitious deadline as a problem to be solved rather than a reason to lower expectations.

Main responsibilities:
- Own the ongoing delivery of a project with highly specialized industry-specific processes
- Track progress against the timeline continuously, not just at sprint boundaries
- Stay in close exchange with the business team to understand where things stand and translate changing customer demands into synced, prioritized tickets
- Identify bottlenecks, blockers, and slipping tasks early, and resolve them directly
- Provide well-founded estimates of ticket effort (PHP/backend, Angular/frontend) to review and realistically challenge developer estimates
- Understand the architecture and dependencies between ERP modules to set priorities on solid technical grounds
- Continuously set and re-prioritize the backlog based on what actually moves the deadline and what the business/customers need
- Run daily check-ins / stand-ups and hold developers accountable to their commitments
- Resolve dependencies between backend and frontend work
- Communicate clear, realistic status upward, including bad news early
- Keep the team motivated and focused under sustained time pressure
- Push back on scope or technical decisions that put the timeline at risk
- Align with stakeholders on trade-offs between scope, quality, and deadline
 

Required skills:
- Proven experience leading software delivery
- Experience with large, complex SaaS projects, ideally in the ERP space with multiple interacting modules
- Solid technical understanding of PHP backend and Angular frontend architecture, sufficient to judge effort estimates yourself
- Comfortable operating as the link between developers and business/customer-facing stakeholders, translating changing requirements into actionable tickets
- Experience with projects under hard deadlines and significant pressure
- Excellent prioritization skills and confidence in fast trade-off decisions
- Strong communication skills, able to give direct feedback and hold people accountable
- High ownership mentality - treats project success as personal responsibility
- Experience with agile/sprint-based workflows and project tracking tools (we use Jetbrain's YouTrack)
- Ability to work independently as a freelancer, self-organized, no hand-holding required

Nice to have:
- Own development experience in PHP and/or Angular before moving into a lead role
- Experience leading distributed/remote teams
- Experience with startups or projects under investor/client delivery pressure
- Experience working with international teams (Ukraine/Germany development teams)

Delta M is a product IT company that is part of the international Delta M Group. The company has been successfully operating in Ukraine, Kazakhstan, Uzbekistan, Poland, etc. for over 18 years.

Our software, Delta M. CRM and Delta Tel, is installed in more than 100 banking and financial institutions in more than 15 countries, which collectively administer databases with more than 30 million records and is the best system solution in terms of price/functionality.

Our partners include leading banks, credit unions, housing and utilities companies, telecommunications companies, and companies in other sectors of the economy.

We expect you to have:

Technical education.

Experience working with the console (cmd).

Basic knowledge of Windows Server 2008, 2012, 2016 (would be a plus).

Good knowledge of Windows 10 (required).

Basic knowledge of SQL, at least 3 months of experience, select, join.

Experience with any CRM system (a plus).

Basic knowledge of API processes.

Competent written and spoken language.

Strong communication skills, responsibility.

Responsibilities:

Timely response to customer inquiries.

Solving problems at the technical level.

Assigning tasks to the second line of support with a description.

Monitoring the deadlines for completing tasks related to inquiries.

Working conditions:

Work in a successful international business and opportunities to realize your potential and ambitions in a rapidly growing and developing field!

Internal and external training.

A company with a developed corporate culture and a rich life.

Work schedule during the probationary period Mon-Fri: 9:00 a.m. - 6:00 p.m. Kyiv time (on-call duty on weekends, 1-2 times a month).

Remote work.

Competitive salary.

Наш клієнт, Growe, провідна консалтингова компанія та група сервісів у сфері iGaming і розваг. Вони створюють стратегії, що працюють, та рішення, які масштабуються. 

Ідеально для тих, хто прагне:

• Контролювати належну роботу методів оплати, повідомляти про проблеми відповідним постачальникам та командам;
• Аналізувати коефіцієнти прийняття різних методів/постачальників оплати та приймати рішення щодо того, який метод оплати вмикати/вимикати, а також які обсяги обробляти кожним із них;
• Забезпечувати достатній доступний баланс між різними методами для обробки зняття коштів, ініціювання поповнення рахунку та аналізу структури витрат кожного методу;
• Переглядати та створювати резервні/запасні плани;
• Створювати інструкції та процедури моніторингу для команд моніторингу та підтримки;
• Щоденно та щотижня звітувати про діяльність та проблеми з платежами - керівнику операційної діяльності;
• Допомагати в інтеграції нових постачальників/методів оплати;
• Пропонувати покращення продукту/потоку (наприклад, поля перевірки, заповнювачі у формах);
• Обробляти запити від служби підтримки клієнтів;
• Тестувати інтеграцію/розгортання нових методів оплати;
• Тісно співпрацювати з відділом бізнес-аналітики для створення та забезпечення вдосконалень на основі даних для всієї внутрішньої звітності та послідовного відстеження критичних бізнес-показників.

Досвід, який стане твоєю перевагою:

• 2+ роки досвіду роботи billing/payments manager/support або на схожих ролях в онлайн-платежах;
• Впевнена робота з цифрами та обробка фінансової/транзакційної інформації;
• Впевнений користувач Excel та інших програм MS Office;
• Добре розуміння технічної інтеграції, воронки продажів та потоків онлайн-платежів;
• Досвід письмового та усного спілкування з іноземними клієнтами або партнерами буде плюсом;
• Розуміння платіжних та транзакційних систем і послуг;
• Середній рівень англійської (письмово та розмовно);
• Досвід роботи в індустрії iGaming буде перевагою.

Ми цінуємо:

• Хороші комунікативні навички;
• Багатозадачність, швидке виконання завдань;
• Вміння працювати в команді;
• Відповідальність.

Наші клієнти пропонують конкурентні переваги для підтримки вашого професійного та особистого зростання, зокрема:

• Орієнтація на здоров’я та добробут;
• Глобальне медичне страхування;
• Можливості для зростання;
• Програми бенефітів (компенсація спорту / стоматології / психолога тощо);
• Бонуси за досягнення результатів;
• Динамічне робоче середовище.

English version:

Our client, Growe, is a leading business advisory and services group in iGaming and Entertainment. Сreators of strategies that work and solutions that scale. 

Perfect for those who aim to:

• Monitor that payment methods work properly, escalate issues to respective providers and teams;
• Analyze acceptance rates of different payment methods/providers/cashiers and make decisions as to which payment method to enable/disable and which volumes to process on each;
• Ensure sufficient available balance across different payment methods to process withdrawals, initiate top-ups, and analyze the cost structure of each method;
• Review and create backup/contingency and emergency plans;
• Create monitoring guidelines and procedures for monitoring and support teams;
• Report daily and weekly payments activities and issues to the Head of Operations;
• Assist with the integration of new payment providers/methods;
• Suggest product/flow improvements (e.g., validation fields, placeholders on forms);
• Handle requests from customer support;
• Test new payment methods integrations/deployments;
• Partner closely with the BI department to build, ensuring data-driven enhancements to all internal reporting and consistent tracking of critical business metrics.

Experience you’ll need to bring:

• 2+ years as a billing/payments manager/support or a similar role in online payments;
• Confident in dealing with numbers and processing of financial/transactional information;
• Advanced Excel and other MS Office software user;
• Good understanding of online payments technical integrations, funnels, flows;
• Experience in written and oral communication with foreign customers or partners will be a plus;
• Understanding of payment and transactional systems and services;
• Intermediate English proficiency (written and spoken);
• Experience with the iGaming industry will be a plus.

It's a perfect match if you have those personal features:

• Good communication skills;
• Multitasking, quick task execution;
• Good team player;
• Responsibility.

Our clients offer competitive benefits to support your professional and personal growth, including: 

• Health & Wellness Focus;
• Global Medical Coverage;
• Growth Opportunities;
• Benefits Programs (compensation for the gym/stomatology/psychological service & etc.);
• Performance-Driven Rewards;
• Dynamic Work Environment.

Наш клієнт, Growe, провідна консалтингова компанія та група сервісів у сфері iGaming і розваг. Вони створюють стратегії, що працюють, та рішення, які масштабуються. 

Ідеально для тих, хто прагне:

• Аналізувати та покращувати проектування системи для виявлення та усунення вузьких місць у продуктивності;
• Аналізувати завдання, розкладати їх на підзадачі та оцінювати час розробки;
• Виконувати рев'ю коду та дизайну;
• Керувати дослідженнями та зразками концепцій (POC) нових функцій;
• Допомагати з прототипуванням нової архітектури та міграцією на неї;
• Визначати області для покращення та керувати технічним боргом;
• Наставляти та керувати командою інженерів-розробників BE, сприяючи культурі технічної досконалості, безперервності розробки та високого рівня відповідальності;
• Підтримувати поточну функціональність та зворотну сумісність для релізів;
• Надавати виконані завдання для тестування та консультаційну допомогу QA під час тестування.

Досвід, який стане твоєю перевагою:

• 5+ років досвіду веб-розробки .NET;
• 2+ роки на посадах Tech Lead/Team Lead/Architect;
• Експертиза та глибоке розуміння технологій .NET 6+, ASP.NET Core та C#;
• Досвід роботи з мікросервісною архітектурою;
• Досвід роботи з широким спектром принципів та технологій бекенд-архітектури;
• Досвід роботи з SSE, Long Polling, WebSockets;
• Досвід роботи з модульними та інтеграційними тестами;
• Досвід роботи з GitLab CI або іншими технологіями CI/CD;
• Досвід роботи в процесі Agile/Scrum розробки;
• Досвід роботи з Kafka (буде перевагою);
• Гарне володіння письмовою та розмовною англійською мовою.

Ми цінуємо:

• Проактивне та орієнтоване на результат мислення;
• Хороші комунікативні навички;
• Багатозадачність, навички управління часом та планування;
• Бажання навчатися.

Наші клієнти пропонують конкурентні переваги для підтримки вашого професійного та особистого зростання, зокрема:

• Орієнтація на здоров’я та добробут;
• Глобальне медичне страхування;
• Можливості для зростання;
• Програми бенефітів (компенсація спорту / стоматології / психолога тощо);
• Бонуси за досягнення результатів;
• Динамічне робоче середовище.

English version:

Our client, Growe, is a leading business advisory and services group in iGaming and Entertainment. Сreators of strategies that work and solutions that scale. 

Perfect for those who aim to:

• Analyze and tune system designs to identify and fix performance bottlenecks;
• Analyze tasks, decompose them into sub-tasks, and estimate the development time;
• Perform code & design reviews;
• Lead research and POCs of new features;
• Help with new architecture prototyping and migration on it;
• Identify areas for improvement and manage tech debt;
• Mentor and guide an engineering team of BE developers, fostering a culture of technical excellence, continuous delivery, and high ownership;
• Support the current functionality and maintain backward compatibility for the releases;
• Deliver completed tasks for testing and provide advisory assistance to QAs during testing.

Experience you’ll need to bring:

• 5+ years of .NET web development experience;
• 2+ years in a Tech Lead/Team Lead/Architect position;
• Expertise and deep understanding of .NET 6+, ASP.NET Core, and C# technologies;
• Experience with microservices architecture;
• Experience with a breadth of backend architecture principles and technologies;
• Experience with SSE, Long Polling, WebSockets;
• Experience with Unit and Integration tests;
• Experience with GitLab CI or other CI/CD technologies;
• Experience working in an Agile/Scrum development process;
• Experience with Kafka (will be a plus);
• Good written and spoken English.

It's a perfect match if you have those personal features:

• Proactive and result-oriented mindset;
• Good communication skills;
• Multitasking, time management, and planning skills;
• Desire to learn.

Our clients offer competitive benefits to support your professional and personal growth, including: 

• Health & Wellness Focus;
• Global Medical Coverage;
• Growth Opportunities;
• Benefits Programs (compensation for the gym/stomatology/psychological service & etc.);
• Performance-Driven Rewards;
• Dynamic Work Environment.