Jobs at Djinni

We are looking for an experienced Senior Account Manager to lead and grow enterprise-level client accounts. In this role, you will act as a strategic partner to key clients, driving long-term collaboration, identifying expansion opportunities, and owning revenue growth within your portfolio.

This position requires strong commercial expertise, strategic thinking, and the ability to build trusted relationships with enterprise stakeholders across multiple levels.
 

Responsibilities:

- Build and maintain long-term, trusted relationships with enterprise clients

- Gain a deep understanding of clients’ business objectives, technology landscape, and growth strategy

- Identify and proactively drive upsell and cross-sell opportunities aligned with client needs

- Propose relevant IT services and solutions that support clients’ strategic and operational goals

- Monitor account health, client satisfaction, and delivery performance

- Resolve escalations and issues in a timely and professional manner

- Conduct regular business reviews to discuss performance, strategic alignment, and new initiatives

- Own revenue targets and drive account growth through structured commercial planning and expansion strategies
 

Requirements:

- 5+ years of experience in Account Management within the IT industry, with a strong focus on enterprise clients

- Proven track record of successfully growing and upselling enterprise accounts

- Excellent communication, negotiation, and stakeholder management skills

- Strong business acumen with the ability to connect IT solutions to client ROI and strategic outcomes

- Experience managing complex, multi-stakeholder relationships across departments and time zones

- Proactive, independent, and comfortable working cross-functionally with delivery, finance, and executive teams

- English level: Advanced

What you’ll get:
- Flat hierarchies and short decision paths, openness to new ideas
- Flexible working schedule
- Reimbursement for professional certification
- Annual paid vacation — 18 working days
- Paid sick leave — 10 working days
- English classes
- IT club card — applicable to the Lviv region
- Sport classes compensation
- Comfortable office locations or remote work.

Hiring Process:

- HR Interview

- Interview with Head of Delivery

- CEO Interview (optional)

We are looking for a Middle Account Manager to build and develop long-term relationships with mid-size and growing client accounts, ensure smooth delivery, and contribute to revenue growth.

This role is ideal for an IT professional who combines strong client orientation, commercial awareness, and the ability to collaborate effectively with cross-functional delivery teams.

Responsibilities:

— Build and maintain strong, long-term relationships with assigned clients
— Develop a deep understanding of clients’ business goals and technology landscape to identify growth and support opportunities
— Identify client needs and support upsell and cross-sell initiatives
— Ensure smooth service delivery in close cooperation with engineering teams
— Monitor account health, client satisfaction, and operational performance
— Proactively identify risks and escalate when necessary
— Conduct regular check-ins and performance sync meetings with clients
— Support commercial discussions and contract renewal processes
— Contribute to revenue growth through account development initiatives

Requirements:

— 3+ years of experience in Account Management or a related role (Project Manager, Business Development Manager, Sales Manager) within the IT industry
— Proven experience managing commercial conversations and supporting upsell initiatives
— Strong communication and relationship-building skills
— Ability to understand client business needs and translate them into clear, actionable requests for delivery teams
— Experience working with cross-functional teams (delivery, finance, recruitment)
— Highly organized, proactive, and capable of managing multiple accounts simultaneously
— Strong problem-solving skills and client-oriented mindset
— English level: Advanced

What you’ll get:

— Flat hierarchies and short decision paths, openness to new ideas
— Flexible working schedule
— Reimbursement for professional certification
— Annual paid vacation — 18 working days
— Paid sick leave — 10 working days
— English classes
— IT club card — applicable to the Lviv region
— Sport classes compensation
— Comfortable office locations or remote work.

 

Hiring Process:

— HR Interview
— Test task
— Interview with AM Team Lead
— Interview with Head of Delivery

What You’ll Be Driving:

• Team management: Leading and managing the Private Entrepreneur HUB team, distributing responsibilities within the PE Hub team, conducting analysis and oversight of FOP Hub team’s performance, forecasting human resource needs, team development planning; determining KPI and PDP metrics;
• Compliance: Ensuring compliance with regulations and laws. This includes staying up-to-date with changes in legislation, establishing team knowledge exchange;
• Internal controls: Implementing and maintaining strong internal controls over PE Hub team work, providing full spectre of accounting service;
• Financial reporting: Ensuring the accuracy of the reporting approaches applied by the PE Hub;
• Launch of new locations: Conducting research on new locations, establishing the working workflow for the PE Hub, and ensuring the completeness and accuracy of supporting documentation;
• Process improvement: Continuously evaluating and improving internal processes and systems to enhance efficiency, accuracy, and compliance. Identifying opportunities for automation and optimisation of workflow.

What Makes You a GR8 Fit:

• A minimum of 5 years of experience in accounting and reporting, including the supervision of PE activities;
• Financial principles and standards: Strong understanding of accounting principles, regulations, and standards in the areas of corporate finance and PE activities, taxes;
• Business acumen: Familiarity with regulatory and compliance requirements specific to financial reporting, tax, PE activities;
• Analytical skills: Ability to analyse accounting data and trends, tax planning;
• Compliance and control: Knowledge of internal controls and risk management frameworks specific to corporate and PE accounting/taxation to mitigate risks and ensure regulatory compliance;
• Regulatory knowledge: Up-to-date understanding of relevant laws, regulations, and standards related to corporate accounting and taxes, PE activities and taxes, including tax regulations and reporting requirements, in relevant jurisdictions for GR8 Tech PE;
• Audit knowledge: Experience in managing audits (could be internal);
• Problem-solving abilities: Capacity to identify and resolve complex issues, address discrepancies, and ensure accurate work processing under tight deadlines;
• Communication skills: Effective verbal and written communication skills;
• Leadership skills: Ability to lead and motivate a team, delegate tasks effectively, and provide guidance and direction to achieve departmental goals;
• Technology and ERP systems: Familiarity with accounting software and systems, including understanding their capabilities and limitations, and experience in optimising accounting processes within these systems;
• Fluent English (B1+), both written and spoken;
• Language skills: Ukrainian or Russian fluent.

Reteno is the messaging platform for app user retention. It’s designed to identify and retain the right users through perfectly timed and channel-optimized campaigns without developers. We help mobile teams grow their product and revenue through personalized push notifications, in-apps, emails, SMS, and more. Reteno is trusted by 300+ leading brands worldwide, including Welltech, Boosters, Reface, RetouchMe, and plenty of smaller apps that scale with us. We are currently looking for a Sales Manager (Active sales).

KEY RESPONSIBILITIES:

• Closing the deals
• Attracting clients through various channels;
• Selling the functional capabilities of the Reteno platform to potential clients;
• Identifying needs and assessing the potential of leads;
• Conducting demos (presentations) during online meetings;
• Crafting well-structured commercial proposals;

• Maintaining accurate and organized work within internal systems and CRM.

   

SKILLS AND EXPERIENCE:

• Proven track record of successfully working with B2B clients;
• Strong ability to achieve results;
• Consistently meeting monthly and quarterly sales targets;
• Proficient in English at an Upper-Intermediate (B2) level and continuously improving;

• Committed to the ongoing development of hard and soft skills.

   

WOULD BE A PLUS:

• Experience working with mobile applications.
• Experience working at B2B SaaS or other product companies.

• A solid understanding of digital marketing.

   

WE OFFER:

• Flexible 8-hour work schedule, Mon-Fri.
• Opportunity to work remotely or with a hybrid schedule.
• 18 working days of vacation and official holidays off.
• Partial compensation for English language courses and other educational programs;

• An awesome team of professional and fun individuals.

   

If you’re looking for a dynamic and ambitious product company with continuous innovations and exciting projects (Reteno, eSputnik, Yespo) — join our team.

Role Mission

The Head of Sales is accountable for leading the sales function and driving growth by designing, building, and scaling an AI- and automation-powered sales engine that delivers a predictable pipeline and revenue growth, increases conversion speed and efficiency, and outperforms traditional agency sales models through data-driven experimentation and disciplined execution.

Key responsibilities

• Lead the transformation of sales into a scalable, AI- and automation-enabled operating model where repetitive work is automated, and the team focuses on higher-value activities: experimentation, process improvement, relationship-building, and conversion quality.
• Define the architecture of sales processes, communicate requirements and set priorities for the implementation team, and continuously improve automation and AI workflows to ensure they outperform manual execution and fit the company’s broader ecosystem as the business scales.
• Improve outreach effectiveness through sharper ICP and buyer persona definition, higher targeting quality, and continuous optimization of AI-assisted messaging, prompts, and workflows.
• Build and operate a predictable revenue engine across outbound, referrals, partnerships, and account expansion channels.
• Own sales strategy, pipeline generation, conversion performance, and revenue targets.
• Conduct sales calls.
• Oversee the account management approach for newly won accounts to ensure strong onboarding, relationship continuity, and expansion opportunities.
• Standardize the sales process, CRM discipline, and reporting practices.
• Lead and structure the SDR team with clear accountability, role clarity, and performance expectations.
• Establish a strong performance management system through KPIs, OKRs, regular reviews, and clear accountability mechanisms.
• Drive a culture of disciplined metrics tracking and real-time visibility into sales process efficiency and commercial performance.
• Ensure tight alignment between Sales, Marketing, Recruitment, and Operations to support consistent demand generation, conversion, delivery readiness, and client growth.

Key Initiatives Under the Head of Sales Ownership

The Head of Sales owns outcomes across:

• Outbound lead generation and continuous experimentation.
• Funnel conversion and pipeline optimization.
• AI SDR workflows, including lead response and follow-up automation.
• Trigger-based outreach driven by buying signals such as new hires, funding, and hiring gaps.
• Referral program development.
• Sales calls.
• Reactivation of former clients and lost opportunities.
• Sales knowledge systems and documentation, with Notion serving as the source of truth.

Execution may be delegated — ownership is not.

Required Competencies

• Strong B2B service sales leadership experience, ideally in IT staffing, recruitment, or tech services.
• Proven ability to build repeatable outbound and multi-channel lead generation systems.
• Strong bias toward action, experimentation, iteration, and continuous improvement.
• Strong systems thinking, with the ability to design around funnels, buying signals, workflows, and operational constraints.
• Understands sales as an integrated operating system rather than a set of isolated activities.
• Able to design commercial processes that are scalable, measurable, and repeatable.
• Uses data to challenge assumptions, improve decisions, and constructively raise performance standards.
• Able to operate both strategically and hands-on in a growing company environment.
• Proven ability to hire, coach, and scale a sales team with clear ownership and accountability.
• High standards of performance without resorting to micromanagement.
• Able to challenge peers and the CEO constructively in pursuit of better commercial outcomes.
• Builds cross-functional trust through competence, clarity, and reliability.
• Comfortable with modern sales tooling, automations, and AI-enabled systems.
• May not personally execute every workflow, but is deeply literate in modern sales systems and demanding in outcomes.

Strong advantage

• Strong practical fluency in using LLMs such as ChatGPT, Claude, and Gemini to improve sales workflows, messaging, research, and process design.

Cultural Fit

• Ownership and accountability.
• Proactive, self-directed working style.
• Builder mindset.
• Comfort with high accountability and growth pressure.
• Honest, direct, and constructive communication.
• Collaborative, low-ego approach across functions.

We are looking for a Founding Engineer to join a fast-growing start-up developing a product for automated lead generation and recruitment outreach.  

Responsibilities: 

- Autonomously architect, prototype, & build the product from the ground up.

- Develop integrations with AI (e.g. Perplexity, OpenAI) & 3rd party API (e.g. CRMs).

- Leverage your prompt engineering skills to maximize the outcome.

- Horizontally work with founders in discussions on business & product topics.

Requirements: 

- 1+ years of experience in a SaaS/startup previously. 

- Senior-level engineer with 5+ years of software development experience. 
- Experience in RAG & AI agents development and prompt engineering.
- API development and integration experience.
- Database design and optimization (SQL).
- Development in cloud infrastructure (AWS/GCP/Azure).
- Patterns for asynchronous task processing (RabbitMQ, SQS, or similar).
- Experience with n8n/make will be a great plus.

- Authentic obsession with giving customers the best.
- Excellent verbal communication skills.

- Excellent English, strong B2 level minimum.

Job details:

• Full-time.
• Fully remote.
• Long-term.
• B2B contract.
• Start date — ideally ASAP / by mid-April.
• Also, you will get founding member equity % in addition to your fixed salary.

What else will you get:

- Learning how a startup grows.

- Direct impact on product and company strategy.

- Deliver value directly to paying B2B clients.

- Opportunity to build and lead a team and department.

- You will work with the most modern toolset (including Cursor in Agent mode).

The hiring process: 

• 45 min pre-screen interview with a recruitment manager
• 15-30 min call with the client
• a technical deep-dive interview, most likely with online coding (conducted by client)
• online call with the team or key team members

We are looking for a Founding Engineer to join a fast-growing start-up developing a product for automated lead generation and recruitment outreach.  

Responsibilities: 

- Autonomously architect, prototype, & build the product from the ground up.

- Develop integrations with AI (e.g. Perplexity, OpenAI) & 3rd party API (e.g. CRMs).

- Leverage your prompt engineering skills to maximize the outcome.

- Horizontally work with founders in discussions on business & product topics.

Requirements: 

- 1+ years of experience in a SaaS/startup previously. 

- Senior-level engineer with 5+ years of software development experience. 
- Experience in RAG & AI agents development and prompt engineering.
- API development and integration experience.
- Database design and optimization (SQL).
- Development in cloud infrastructure (AWS/GCP/Azure).
- Patterns for asynchronous task processing (RabbitMQ, SQS, or similar).
- Experience with n8n/make will be a great plus.

- Authentic obsession with giving customers the best.
- Excellent verbal communication skills.

- Excellent English, strong B2 level minimum.

Job details:

• Full-time.
• Fully remote.
• Long-term.
• B2B contract.
• Start date — ideally ASAP / by mid-April.
• Also, you will get founding member equity % in addition to your fixed salary.

What else will you get:

- Learning how a startup grows.

- Direct impact on product and company strategy.

- Deliver value directly to paying B2B clients.

- Opportunity to build and lead a team and department.

- You will work with the most modern toolset (including Cursor in Agent mode).

The hiring process: 

• 45 min pre-screen interview with a recruitment manager
• 15-30 min call with the client
• a technical deep-dive interview, most likely with online coding (conducted by client)
• online call with the team or key team members

We are seeking an experienced Mid/Mid+ Data Scientist with expertise in Large Language Models (LLMs) such as GPT, Claude, and related technologies. The ideal candidate will have a strong background in natural language processing (NLP), machine learning, and deep learning models. They will play a critical role in developing and deploying cutting-edge LLM applications to drive innovation across our product lines.
 

Responsibilities:

• Design, develop and optimize Large Language Models for various NLP tasks such as text generation, summarization, translation, and question-answering
• Conduct research and experiments to push the boundaries of LLM capabilities and performance
• Collaborate with cross-functional teams (engineering, product, research) to integrate LLMs into product offerings
• Develop tools, pipelines and infrastructure to streamline LLM training, deployment and monitoring
• Analyze and interpret model outputs, investigate errors/anomalies, and implement strategies to improve accuracy
• Stay current with the latest advancements in LLMs, NLP and machine learning research
• Communicate complex technical concepts to both technical and non-technical stakeholders.
   

Requirements:

• MS or PhD degree in Computer Science, Data Science, AI, or a related quantitative field
• 2-3+ years of hands-on experience developing and working with deep learning models, especially in NLP/LLMs
• Expert knowledge of Python, PyTorch, TensorFlow, and common deep learning libraries
• Strong understanding of language models, attention mechanisms, transformers, sequence-to-sequence modeling
• Experience training and fine-tuning large language models
• Experience with classical ML models - XGBoost, LightGBM
• Proficiency in model deployment, optimization, scaling and serving
• Excellent problem-solving, analytical and quantitative abilities
• Strong communication skills to present technical information clearly
• Ability to work collaboratively in a team environment
• Fluency in Ukrainian and English
   

Preferred:

• Research experience in LLMs, NLP, machine learning
• Experience working with multi-modal data (text, image, audio)
• Knowledge of cloud platforms like AWS, GCP for model training
• Understanding of MLOps and production ML workflows
• Background in information retrieval, knowledge graphs, reasoning

Lovat is looking for a Sales Manager (no experience required)!

About Lovat:

Lovat provides comprehensive tax management solutions through a cutting-edge software platform. We empower businesses to navigate the complexities of tax management effortlessly, ensuring compliance, efficiency, and sustained success.

About the Role:

This is a full-time remote opportunity for an enthusiastic individual to join our growing sales team. As a Sales Manager, you will:

• Identify, prospect, and convert new clients across B2C, B2B, and SaaS markets.
• Maintain and nurture relationships with existing clients.

• Analyze sales data and stay informed of industry trends to ensure Lovat remains competitive.

   

Working Hours: The work schedule is from 10:00 to 19:00 EEST(Kiev time).

Qualifications:

• Excellent communication and interpersonal skills (written and verbal).
• Strong organizational skills and attention to detail.
• A passion for learning and a willingness to grow.
• Ability to work independently and as part of a team.

Bonus Points:

• Experience in sales or a related field (a plus, not mandatory).
• Fluency in Italian, French, or German (a valuable asset).

We Offer:

• A supportive and collaborative work environment.
• Opportunity to learn from experienced professionals.
• Competitive salary and benefits package.

Monthly Base Salary:

• First 3-Month: 750 EUR gross

• After 3rd Month: 750 EUR  + 100-150 EUR (dependent on results increase is discussed)

   

If you are a highly motivated individual with a passion for sales, we encourage you to apply!

We look forward to hearing from you!

As a System Analyst on the Fintech Core project, you will define technical architecture, system specifications, and integration designs for a white-label modular fintech platform that enables rapid creation of digital banking and payment products.

The platform provides a complete technology stack including general ledger, middleware, mobile/web applications, and extensive third-party integrations for KYC, payments, card issuance, and compliance. You’ll work closely with Business Analysts, Solution Architects, and Engineering teams to translate business requirements into detailed technical specifications, design robust system architectures, and ensure seamless integration across microservices while maintaining regulatory compliance and enterprise-grade security.

This role offers hands-on experience designing financial systems at scale, with exposure to payment processing, card networks, digital wallets, cross-border transactions, and regulatory compliance frameworks serving multiple fintech implementations globally.

General project description Fintech Core is a white-label modular fintech solution designed for rapid creation and launch of digital banking and payment products. It provides a comprehensive, turnkey platform that enables businesses to build neobanks, digital wallets, payment systems, and other fintech products within 3 months rather than years. The solution includes a complete technology stack: a robust general ledger platform, middleware layer, customizable frontend applications for iOS/Android/Web, and extensive third-party integrations for KYC, payments, card issuance, and compliance. Unlike traditional SaaS offerings, Fintech Core provides full access to source code, eliminating vendor lock-in and enabling deep customization.

The platform is built on microservices architecture with modular components that can be independently scaled and customized. It supports multi-currency operations, cross-border payments, card issuing, account management, transaction processing, compliance monitoring, and back-office orchestration. The solution is PCI & DSS compliant and designed to meet regulatory requirements across multiple jurisdictions.

Project stage: Active development and continuous enhancement. The platform is mature with multiple successful implementations but undergoes constant evolution to incorporate new regulatory requirements, payment integrations, and fintech capabilities. Quality, scalability, and compliance are paramount priorities.

The size and the structure of the team Cross-functional team including Product Owners, Business Analysts, System Analysts, Frontend/Backend Developers, QA Engineers, DevOps, Security Specialists, and Compliance Consultants. The team operates in an Agile environment with close collaboration between technical and business functions.

YOUR BACKGROUND

Technical Skills -4+ years of experience as System Analyst, Technical Analyst, or similar role in fintech or banking domains -Strong understanding of financial systems architecture including general ledgers, payment processing, and account management -Experience with microservices architecture, API design, and distributed systems -Proficiency in creating technical documentation: system design documents, data flow diagrams, sequence diagrams, ER diagrams -Knowledge of database design and data modeling for transactional systems -Understanding of integration patterns, message queues, and event-driven architectures -Familiarity with payment systems standards (ISO 20022, SWIFT, SEPA, card schemes) -Experience with API specifications (REST, OpenAPI/Swagger, webhooks) -Understanding of cloud infrastructure and deployment architectures (AWS, Azure, GCP) -Knowledge of authentication and authorization mechanisms (OAuth, JWT, API keys)

Domain Knowledge -Understanding of core banking concepts: accounts, transactions, balances, ledgers, reconciliation -Knowledge of payment flows: domestic/international transfers, card payments, digital wallets -Familiarity with KYC/AML processes and regulatory compliance requirements -Understanding of financial data security standards (PCI DSS, GDPR) -Experience with fintech product features: onboarding, card issuing, FX, acquiring

Analytical & Documentation Skills -Excellent analytical thinking and problem-solving abilities -Strong technical writing skills with attention to detail -Ability to translate complex business requirements into technical specifications -Experience with UML, BPMN, or similar modeling notations -Proficiency with documentation tools (Confluence, Notion, or similar) -Experience with requirements management and traceability

English level - Upper-Intermediate.

Skills that will be a plus:

• Experience with white-label or multi-tenant system architectures
• Knowledge of blockchain and cryptocurrency integrations
• Familiarity with regulatory frameworks (PSD2, Open Banking, MiFID)
• Experience with performance testing and system optimization
• Understanding of DevOps practices and CI/CD pipelines
• Previous experience with modular platform architecture
• Knowledge of financial compliance and audit requirements
• Experience with data migration and system integration projects

Responsibilities

• Analyze and document system requirements for platform modules including payments, card issuance, digital wallets, accounts, ledger management, and compliance systems
• Translate business requirements into detailed technical specifications, API contracts, database schemas, and integration architectures
• Design data models, entity relationships, and data flow diagrams for transactional and financial systems with appropriate normalization and performance considerations
• Define integration patterns and technical specifications for connecting with payment processors, KYC/AML providers, card issuers, and open banking platforms
• Document system behaviors using sequence diagrams, component diagrams, deployment architectures, and API specifications (OpenAPI/Swagger)
• Collaborate with Solution Architects to ensure system designs align with microservices architecture patterns, scalability requirements, and technical best practices
• Define non-functional requirements including performance benchmarks, security controls, data retention policies, and audit trail specifications
• Facilitate technical design workshops with Engineering teams to review system specifications, validate implementation approaches, and identify technical risks
• Create comprehensive system documentation in Confluence covering technical flows, component interactions, message formats, and infrastructure requirements
• Support QA teams by defining system integration test scenarios, technical acceptance criteria, and end-to-end testing strategies
• Analyze system performance bottlenecks and propose optimization solutions for high-throughput financial transaction processing
• Ensure all technical specifications maintain regulatory compliance requirements (PCI DSS, GDPR, PSD2) and financial data security standards
• Maintain traceability between business requirements, system specifications, technical implementations, and test cases
• Participate in sprint planning, technical refinement sessions, and architecture review boards to ensure alignment between product vision and technical execution

We are looking for a motivated QA Trainee to join our team and contribute to ensuring the quality of a complex web-based platform.

This role is ideal for someone who wants to start a career in QA and gain hands-on experience working with real business logic, large datasets, and document-driven systems.

Responsibilities:

• Perform manual testing of a web application
• Create and maintain test cases and checklists
• Validate core functionality, including:
  • search and filtering features
  • data visualization and structured data output
  • document viewing and navigation
• Analyze network activity using browser DevTools
• Identify, document, and track bugs
• Perform regression testing before releases

What You Will Work With:

• Large and complex documents (e.g., PDF-based content)
• Data extraction and structured information
• Search and filtering mechanisms
• UI–backend interaction
• Systems with complex business logic

Requirements:

• Basic knowledge of software testing theory
• Understanding of:
  • SDLC / STLC
  • types of testing
• English level B1–B2+
• Ability to write clear and structured test cases
• Basic understanding of APIs (REST)
• Strong attention to detail

Nice to Have:

• Experience with:
  • Postman
  • Chrome DevTools
• Understanding of data-driven or document-heavy systems
• Analytical mindset and curiosity

We are a fast-growing start-up in the social discovery niche with a premium transactional marketplace that helps users around the globe connect. Our platform has already found its place in the niche by focusing on tech innovations like AI, unconventional approaches to users, and carefully built algorithms.

We are looking for a strong Customer Support Representative who will join and strengthen our team. Our well-coordinated team of 20+ professionals has successful experience in building and scaling products in the adult social discovery space.

What will you do?

The CS role is all about ensuring our users have the best possible experience and keeping our community safe. You will communicate with customers through calls, email, and live chat, helping them resolve issues quickly and professionally.

You will also work closely with our Operations, Product, and Development teams to share customer feedback and help improve the product.

What are our goals?

• Maintain high-quality customer service standards

• Support business growth and team scaling

   

You are a match if you:

• Are passionate about high-level customer service and user retention
• Can troubleshoot issues and see them through to resolution
• Are confident handling billing and account-related questions
• Communicate clearly via calls, email, and chat
• Take ownership of customer requests

• Continuously learn and improve your skills

   

What does it take to join us?

• 2+ years of experience as a Customer Support
• Strong experience in fast-paced, high-load support environments
• Advanced/Upper-Intermediate English (written and spoken)
• Proven ability to exceed KPIs and SLAs
• Ability to work with minimal supervision
• Strong multitasking and prioritization skills

• Analytical mindset and proactive problem-solving

   

Strong advantage:

• Experience in social discovery
• Experience with CRM systems (Zendesk, Freshdesk, Intercom, etc.)
• Experience handling billing or technical issues

• Sales or retention background

   

What do we offer?

• Professional growth alongside company growth
• Flexible schedule: 120 hours per month, including 5−6 night shifts. 3/3 schedule: Morning 07:00—15:00, Afternoon 15:00 — 23:00, Night 23:00 — 07:00
• Feedback-driven, open-minded culture
• Fair recognition of strong contributors
• Minimum bureaucracy, maximum independence

• Access to corporate library and professional development resources

   

How We Hire

1. HR interview
2. Test task
3. Interview with Head of Support 

We are looking for a talented RF Hardware Engineer who will play a key role in designing high-frequency and mixed-signal electronic devices. 
 
You will be involved in the full development cycle — from schematic design to prototyping and manufacturing support. The role offers a great opportunity to work on cutting-edge technologies and take part in building products that matter. 
 

Responsibilities: 

• Schematic design of RF and mixed-signal electronic devices 
• PCB layout design for high-frequency and mixed-signal systems 
• Verification of designs through SPICE simulation, testing, and lab measurements 
• Hands-on work with spectrum analyzers, VNAs, oscilloscopes, and other high-end measurement equipment 
• Preparation and maintenance of technical documentation: schematics, BOMs, production files, and test reports 
• Supporting prototype assembly and design transfer to manufacturing 
• Collaboration with manufacturing partners to ensure DFM/DFT compliance 
   

Requirements: 

• Experience in high-speed design with knowledge of SI/PI principles 
• Solid understanding of RF signal path design (e.g. transmit/receive chains, filters, matching networks) 
• Strong practical lab skills including test planning and signal analysis 
• Experience with modern EDA tools such as Altium Designer or KiCad 
• English – Intermediate level 
   

Nice to Have: 

• Familiarity with RF/microwave simulation tools (e.g., Keysight ADS, Microwave Office) 
• Experience working with contract manufacturers and launching products into production 
• System-level design experience 
   

We offer: 

• A dynamic and innovative work environment that fosters professional growth 
• Competitive salary and official employment 
• Military deferment 
• Stable working conditions with a supportive team 

• Comfortable office workspace in Lviv 
   

  If you are interested in working on breakthrough technologies and making a real impact — join us! 

We’re a fast-growing startup in the social discovery space. Our product is a premium marketplace where people from all over the world connect with each other. We grow quickly because we stay close to our users and build smart, AI-driven solutions for them.

Now we’re looking for a Customer Success Specialist to help our users feel supported, safe, and valued. You will communicate with customers through calls, email, and live chat, helping them resolve issues quickly and professionally.

Why You’ll Like Working With Us

• A small but strong team of 20+ people who have already shown proven success in creating high-impact businesses.
• Tasks that go beyond standard support: you’ll work with sensitive cases and partner with Product and Development teams.
• Grow alongside a fast-scaling international company and gain deep expertise in customer success within the social domain.
• Competitive pay, recognition for your work, and a clear path for professional growth.

What You’ll Do

• Build long-term, trust-based relationships with premium, high-value customers.
• Provide empathetic, professional, and tailored support, resolving issues quickly and fairly.
• Handle sensitive escalations, including billing disputes, service concerns, and legal-related cases.
• Track and understand customers' needs to deliver personalized, proactive solutions.
• Manage multiple tasks: from priority tickets and documentation to cross-team collaboration.
• Share insights with Operations, Product, and Development teams to influence product improvements and enhance customer satisfaction.

What We Expect

Must-Haves

• Responsibility: You own the result, not just the process.
• Advanced or Upper-Intermediate English (spoken and written) and fluent Ukrainian.
• Strong communication: empathy, patience, and active listening.
• Experience handling conflicts and sensitive situations.
• Proven experience working with VIP / premium users (high-value customers).
• Attention to detail and ability to manage several tasks at once.
• Readiness to work night shifts and adapt to rotating schedules

Nice-to-Haves

• 2+ years in Customer Success, Account Management, or VIP Support.
• Experience with Freshdesk or similar tools.
• Background in payments, disputes, or legal cases.
• Skills in reducing churn and building customer loyalty.

What You Get

• Competitive salary with growth potential.
• Flexible schedule: 120 hours per month, including 5−6 night shifts. 3/3 schedule: Morning 07:00 - 15:00, Afternoon 15:00 - 23:00, Night 23:00 - 07:00.
• Opportunities to learn: access to our library, mentorship, and regular feedback.
• Startup vibe: less bureaucracy, more freedom, direct impact.

• Recognition and rewards for great results.

   

How We Hire

1. HR interview
2. Test task
3. Interview with Head of Support 

We’re a fast-growing startup in the social discovery space. Our product is a premium marketplace where people from all over the world connect with each other. We grow quickly because we stay close to our users and build smart, AI-driven solutions for them.

Now we’re looking for a Customer Success Specialist to help our users feel supported, safe, and valued. You will communicate with customers through calls, email, and live chat, helping them resolve issues quickly and professionally.

Why You’ll Like Working With Us

• A small but strong team of 20+ people who have already shown proven success in creating high-impact businesses.
• Tasks that go beyond standard support: you’ll work with sensitive cases and partner with Product and Development teams.
• Grow alongside a fast-scaling international company and gain deep expertise in customer success within the social domain.
• Competitive pay, recognition for your work, and a clear path for professional growth.

What You’ll Do

• Build long-term, trust-based relationships with premium, high-value customers.
• Provide empathetic, professional, and tailored support, resolving issues quickly and fairly.
• Handle sensitive escalations, including billing disputes, service concerns, and legal-related cases.
• Track and understand customers' needs to deliver personalized, proactive solutions.
• Manage multiple tasks: from priority tickets and documentation to cross-team collaboration.
• Share insights with Operations, Product, and Development teams to influence product improvements and enhance customer satisfaction.

What We Expect

Must-Haves

• Responsibility: You own the result, not just the process.
• Advanced or Upper-Intermediate English (spoken and written) and fluent Ukrainian.
• Strong communication: empathy, patience, and active listening.
• Experience handling conflicts and sensitive situations.
• Proven experience working with VIP / premium users (high-value customers).
• Attention to detail and ability to manage several tasks at once.
• Readiness to work night shifts and adapt to rotating schedules

Nice-to-Haves

• 2+ years in Customer Success, Account Management, or VIP Support.
• Experience with Freshdesk or similar tools.
• Background in payments, disputes, or legal cases.
• Skills in reducing churn and building customer loyalty.

What You Get

• Competitive salary with growth potential.
• Night shift schedule only:
  • 23:00 – 07:00
  • Flexible rotation: 2/2 or 3/3 (by agreement)
• Opportunities to learn: access to our library, mentorship, and regular feedback.
• English learning compensation (courses, speaking clubs, or other formats).
• Startup vibe: less bureaucracy, more freedom, direct impact.

• Recognition and rewards for great results.

   

How We Hire

1. HR interview
2. Test task
3. Interview with Head of Support