Engineering Manager (Operations / Infrastructure)

About the role
We are hiring an Engineering Manager to run our Operations team — the team behind the VPN Super server fleet: thousands of servers across dozens of countries and multiple hosting providers, serving millions of users.

You will own what the team delivers. That means leading the engineers, building on-call and incident management that works around the clock, keeping fleet reliability, utilization and cost visible in numbers, and being the person R&D and the business go to for anything that touches infrastructure.

You report to the Head of Engineering & Operations.

This is a management role with a technical backbone. You will not be the deepest engineer in the room — the team has that depth — but you need enough of it to make good calls, challenge the team, and step in when it matters.

Location
Remote.
Working hours follow CET (±2h).
Expect to travel once or twice a year for team workshops.

What you will do

• Lead the Operations team: priorities, 1:1s, growth and performance — and own the outcomes
• Build and run on-call and incident management: 24/7 coverage on a paid weekly rotation, severity levels, clear communication, blameless postmortems. You are the escalation point, not a link in the base rotation
• Make alerting mean something: less noise, every page tied to an action, runbooks and automation for the fixes that keep repeating
• Organize how Operations works day to day — team meetings, planning cadence and the processes between them — and run the async standups across R&D and Operations, clearing blockers before they turn into delays
• Shape how Operations works as an engineering team — practices, standards and habits, not just processes
• Plan Operations work together with the Head of Engineering & Operations, product management, R&D and the business
• Coordinate staged infrastructure rollouts with the mobile and backend teams
• Take part in RFCs and reviews of changes that touch infrastructure
• Work with our vendor lead on capacity planning and fleet cost across multiple hosting providers; keep utilization, reliability and cost visible in numbers
• Stay hands-on when it matters: a hard incident, a design review, a change you want to understand before it ships
• Use and evaluate AI tooling as part of the workflow — we use it across operations, code review and research

The stack you will work with:
Linux on bare metal across multiple hosting providers, multi-IP networking; WireGuard, OpenVPN and IKEv2; Ansible, Terraform, CI/CD and provisioning automation; Prometheus, Loki and Grafana, Grafana OnCall, ClickHouse.

What we are looking for

• 2+ years formally managing an infrastructure or DevOps team — 1:1s, performance and priorities, not technical leadership alone
• 5+ years of hands-on engineering in infrastructure, DevOps or SRE
• Comfortable with Linux, networking and infrastructure-as-code at the level of reviewing a change, not writing one every day
• You have organized on-call before: set up or reshaped a rotation and an incident process, and lived with the results
• Experience running infrastructure at scale on bare metal across multiple data centers and hosting providers. A single public cloud alone is not enough
• Startup or scale-up experience: you have built processes where none existed, kept calm when priorities moved, switched from an incident to a vendor call in the same hour, and thought about cost per server
• You take ownership. You do not need someone above you to make the call; you make it and stand behind it
• Strong Linux and networking fundamentals (TCP/IP, DNS, routing) — enough to challenge the team and debug alongside them when needed
• Fluent English (C1): you will run meetings and write for the whole company every day

Highly Valued

• A track record of measurably improving reliability or cost — fewer incidents, shorter recovery, lower cost per server
• Hands-on experience with VPN or tunnelling protocols (WireGuard, OpenVPN, IPsec/IKEv2) and traffic obfuscation
• Infrastructure security and compliance: hardening, audits, SOC 2-style controls
• Prometheus, Loki and Grafana, Grafana OnCall, ClickHouse
• Ansible, Terraform and CI/CD for provisioning at fleet scale

Why this role

• Scale that is real: millions of users on thousands of servers across dozens of countries and multiple hosting providers. The problems are not hypothetical
• On-call, incident management and the team’s operating rhythm are yours to build
• A short reporting line to the Head of Engineering & Operations; decisions do not wait

We Offer

• Opportunity to propose solutions and influence technical decisions
• Dynamic and challenging tasks
• Team of experienced professionals
• Competitive salary
• Low bureaucracy
• Continuous self-improvement
• Long-term employment with paid vacation and social benefits
• A bunch of perks 😊