Jobs at Djinni

Our client is an international product-based IT company specializing in the iGaming industry. Founded in 2014, the company has been successfully operating on the market for more than 11 years, bringing together a team of 390+ professionals. Starting as a leader in the CIS region, the company is now actively expanding on a global scale.

We are currently looking for a Middle/Senior Media Buyer to join the media buying team and work with scalable traffic across different GEOs and tiers.

📋 Key responsibilities and your contribution:

— Launch, manage, and scale Facebook advertising campaigns across Tier 1 / Tier 2 / Tier 3 GEOs.

— Full ownership of traffic performance and financial results, including PnL responsibility.

— Analyze and optimize key performance metrics: ROI, CR, CTR, CPM, CPA, PnL.

— Work closely with offers, creatives, agencies, and internal teams to improve campaign efficiency.

— Test and adapt strategies based on changes in GEOs, offers, platforms, and market conditions.

— Identify bottlenecks in funnels and processes, propose and implement optimization solutions.

— Maintain clear communication, task-setting, and feedback loops within the team.

— Take an active, hands-on role in both arbitrage and product-oriented media buying directions.

📚 Your qualifications:

— 3+ years of experience in media buying / traffic arbitrage.

— Deep understanding of Facebook Ads ecosystem and traffic acquisition mechanics.

— Proven experience managing monthly budgets from $50,000.

— Strong analytical mindset and confidence working with performance metrics and profitability models.

— Hands-on experience with analytics and tracking tools such as Power BI, Google Sheets, Voluum, Binom, Keitaro (or similar).

— Experience working with offers, creatives, and external partners (agencies, vendors).

— High level of responsibility for results and readiness to work with CRM and PnL models.

— Strong communication skills and ability to give and receive constructive feedback.

— Critical thinking, initiative, flexibility, and adaptability in a fast-changing environment.

Benefits:

⭐ Days of recovery: 20 paid vacation day per year and unlimited sick leave days.
⭐ Health: cafeteria of Benefits for personal wellness choices and a company psychologist.
⭐ Education: a variety of foreign languages course for you to choose from. Also we are open for your development and you can choose different courses /training for improving your skills.
⭐ Compensation: additional benefits that can be used according to company policy, e.g. paid business trips, international conference opportunities, lunch perks at our offices etc.
⭐ Work Environment: work remotely.

⭐ Full freedom and hands-on involvement: opportunity to work across multiple directions — arbitrage, product media buying, various GEOs and tiers — without being locked into one narrow scope.

We are looking for IT Business Analyst to join our team. In this role, you will be responsible for reviewing and improving BA processes across multiple projects, supporting Project Managers (PMs) with their BA challenges, and helping to maintain our BA knowledge base. Also, you will step into a Business Analyst role on specific project. Main domains: healthcare, e-commerce, logistics, fintech, and SaaS.
 

Requirements

- 4+ years of experience as IT Business Analyst.
- Proven experience working in Agile / Scrum / Kanban environments.
- Experience working with diverse domains such as healthcare, e-commerce, logistics, fintech, and SaaS.
- Experience in reviewing and improving BA processes across multiple projects.
- Experience in pre-sales
- Strong experience writing: User Stories, Acceptance Criteria, Use Cases
Functional / Non-functional requirements
- Solid experience with business process modeling tools and techniques (e.g., BPMN, UML).
- Strong knowledge of documentation tools:
Clickup (Jira, Notion or similar tools)
- Understanding of REST APIs, databases (SQL basics), and system integration.
- Solid Experience with requirements gathering and stakeholder management.
- Familiarity with prototyping tools (e.g., Figma, Lucidchart, Miro).

Responsibilities

- Review and improve BA processes across various projects to ensure consistency, quality, and best practices.
- Support Project Managers with their BA-related challenges, providing expertise in requirements management, business process modeling, and stakeholder communication.
- Maintain and enrich the BA knowledge base, ensuring it is up-to-date with the latest tools, techniques, and industry practices.
- Business Analyst role on projects, working directly with stakeholders to gather and analyze requirements, model business processes, and support implementation.
- Collaborate with cross-functional teams including Product Managers, Developers, QA, and Business Stakeholders.
- Facilitate workshops and sessions to align business requirements with technical solutions, ensuring clarity and understanding across teams.
- Participate in Pre-sales
 

Would be a plus

- Experience with product discovery, product management, and business transformation.
- Certifications like PMI-PBA, or similar.
- Previous experience working in process improvements within BA teams.

Мрія — державна освітня екосистема для учнів, батьків/опікунів і вчителів, що надихає вчитися та допомагає знайти себе в сучасному світі. Це ініціатива Президента України, яку реалізують Мінцифра та МОН за підтримки Програми EGAP, що виконується Фондом Східна Європа коштом Швейцарії. Якщо хочете бути в команді тих, хто змінює підхід до освіти, — хутчіш відгукуйтеся на вакансію!

Зараз ми шукаємо HR Generalist, яка/який допоможе нам масштабувати команду та розвивати HR-функцію. Важливо: ця роль передбачає поступовий перехід — від рекрутингу на старті до HR-ролі всередині команди.

Про роль

Перші кілька місяців ви будете сфокусовані переважно на рекрутингу — допоможете команді закрити ключові вакансії та забезпечити якісний кандидатський досвід.

Далі ваша роль поступово трансформується в HR Generalist, із фокусом на розвитку команди, підтримці працівників і працівниць і побудові ефективних HR-процесів.

Наша команда шукає людину, яка має:

• 2+ роки досвіду як HR Generalist

• Досвід повного циклу найму

• Досвід проведення інтерв’ю та оцінки компетенцій і софт скілів

• Досвід і розуміння HR-процесів (онбординг, офбординг, engagement, performance review)

• Сильні комунікативні навички та вміння працювати з різними стейкголдерами

• Вміння працювати в умовах багатозадачності

• Організованість і увагу до деталей

• Проактивність і високий рівень відповідальності

• Завершену вищу освіту

Буде плюсом:

• Вміння використовувати ШІ-інструменти для оптимізації роботи

• Досвід у ролі HR РР, HRBP

• Досвід роботи на державному підприємстві та з кадровим діловодством

• Навичка конфлікт-менеджменту

Чим ви будете займатися:

На старті (рекрутинг-фокус):

• Вести повний цикл найму: від брифування менеджерів до виходу кандидата чи кандидатки

• Формувати стратегію пошуку та закриття вакансій, знаходити нестандартні джерела пошуку кандидатів

• Створювати та публікувати описи вакансій згідно з ToV 

• Проводити співбесіди та супроводжувати кандидатів під час процесу найму

• Працювати в People Force та вести аналітику по найму

• Забезпечувати якісний кандидатський досвід

З часом (розширення в HR):

• Організовувати та покращувати онбординг нових співробітників

• Підтримувати працівників на різних етапах їхнього життєвого циклу

• Працювати над залученістю та задоволеністю команди

• Брати участь у розвитку HR-процесів (performance review, 1:1, внутрішні опитування тощо)

• Працювати як HR-партнер/-ка для менеджерів

• Ініціювати та впроваджувати HR-проєкти і покращення

Ваша робота в команді Мрії:

• Повна зайнятість

• Офіційне працевлаштування

• Гібридний формат співпраці, гнучкий графік

• Внутрішнє навчання та клуби за інтересами

• Робота над по-справжньому важливим для України проєктом

• Команда Мрії у прямому сенсі цього слова

Етапи найму: співбесіда з HR → тестове завдання → знайомство з командою → кадрова перевірка → офер

Якщо це не для вас, але ви знаєте людину, яка створена для цієї вакансії, — порекомендуйте, будь ласка!

A stable Ukrainian software company (since 2012, delivering CRM/ERP, web & mobile solutions to clients in 35 countries) is looking for a QA / QC Engineer.

REQUIREMENTS:

- Commercial QA/QC experience over 1 year;

- Skills in testing methodologies, test artifacts, design methodologies, tools and other processes;

- English proficiency at Intermediate level or higher (ability to communicate with customer representatives).

COMPANY OFFERS:

- Employment under a gig-contract (with SSC payments included);

- Flexible working hours (09:00-10:00 to 18:00-19:00) with a lunch break, weekdays only;

- 20 working days of paid vacation per year;

- Paid sick leave;

- Medical insurance;

- Paid gym;

- Payment for courses and trainings;

- Career development and professional growth;

- Paid lunches or parking (choice provided);

- Tea, coffee, water, snacks in the office;

- Office located near «Vasylkivska» metro station with Starlink and uninterrupted power supply;

- Access to a comfortable business center bomb shelter (also the metro is nearby).

Project Description

We are developing a cybersecurity platform that analyzes how well data and systems are protected and whether they comply with international security standards.

The platform is built as a microservices-based system, where independent services handle data processing, integrations, and business logic. The frontend provides a user-friendly interface for managing and visualizing results.

We use modern technologies including Python (FastAPI), React + TypeScript, AWS, and Docker, with a focus on scalability, asynchronous processing, and cloud-based infrastructure.

We are looking for a Full-stack Developer to join our team and contribute to both backend services and frontend development.
 

Responsibilities
- Develop and maintain backend microservices FastAPI
- Build and enhance frontend features using React + TypeScript
- Integrate frontend with backend APIs and external services
- Work with data processing, business logic, and system integrations
- Participate in architecture discussions and feature development
- Write and maintain tests (unit and e2e)

Required skills
- 1+ years of commercial experience as a Full-stack or Software Developer
- Experience with Python (FastAPI)
- Experience with JavaScript/TypeScript and React
- Understanding of REST API design and integration
- Experience with relational databases (PostgreSQL) and ORM (SQLAlchemy or similar)
- Basic knowledge of cloud platforms (AWS)
- Experience with Docker and Git
- Understanding of testing approaches (unit/integration/e2e)
- English level: Upper-intermediate or higher

Will be a plus
- Experience with microservices architecture
- Familiarity with tools like React Query, Zustand, MUI
- Experience with Playwright, Vitest, Storybook
- Understanding of asynchronous processing (queues, workers)
- Experience with API clients (OpenAPI, Axios)
 

We offer
- Opportunities for career growth and personal development, to help you improve your skills and achieve your goals
- No micromanagement - your ideas and initiatives are always encouraged
- Educational programs that are covered by the company at 30% of the expense
- Paid vacation leave and public holidays (21 vacation days annually)
- Competitive financial compensation with regular performance reviews
- Outdoor team activities are paid for by the company
- English language improvement through extensive communication
- The chance to work alongside highly experienced and enthusiastic IT professionals who are ready to share their knowledge and help you gain invaluable experience in a live IT environment
 

Our hiring is quick and straightforward
- Test task 
- Technical interview with a hiring manager (1.5 hours)

Broken Build is a remote-first product company looking for a Customer Success and Growth Specialist who works both sides of the relationship: turning the signals our customers already send us into expansion, and reaching out to new people who have never spoken to us yet, from managers and admins at organisations running Jira to the independent agile coaches and consultants who shape how teams work.
 

This is a customer-first role with a commercial, outbound edge. You will work the signals our customers already send us, proactively hunt for new relationships worth building, map who is who inside each account, and open conversations that are specific enough to earn a reply. If you love being close to customers, enjoy the detective work of finding the right person, and spot opportunity in the details, read on.
 

What you will do day-to-day
 

• Work the customer signals. Watch our support queue, demo-call requests, security and compliance enquiries, and billing and admin contacts. Read each one for what the customer actually needs, and for the opportunity behind it (a trial that could convert, an existing customer who could expand, a lapsed customer worth re-engaging).
• Hunt for new relationships. Proactively find and reach the people who should know us but do not yet: managers and admins at organisations using Jira, and the independent agile coaches and consultants who influence how teams work and what tools they adopt. Open with something specific to them, never a generic intro.
• Map the account. For each account in scope, learn who the admin, the team manager, the agile coach, and the executive are. Build and keep that picture current in our CRM using LinkedIn Sales Navigator, Apollo, and the public web, tied to what we already know about the customer.
• Open helpful conversations. Reach out with a personalised message that references the real moment (the ticket they filed, the request they made, the thread they posted in, the talk they gave), and route to a demo or a deeper conversation when it helps them.
• Listen and learn on calls. Pick up how each kind of stakeholder describes their problem in their own words (a manager asks "when will it be done", a coach talks about flow and predictability, an admin names a specific configuration), and bring those verbatim insights back to the Product team.
• Drive growth, expansion, and retention. Win new relationships, spot where existing customers could get more value, re-engage customers who drifted away, and hand qualified opportunities to an Account Executive, Solutions Engineer, or our CEO with a clear, well-documented brief.
• Keep the record honest. Every interaction is logged. Every contact has a role and context attached, so the next conversation always builds on the last.

Must-Have Requirements
 

• Advanced/fluent English (C1, C1+): you write a clear, warm message and run a customer call without friction.
• 2 to 7 years in B2B SaaS in customer success, account management, or technical/customer support, with a genuine commercial instinct and a willingness to reach out to people who do not know us yet.
• Research craft. You can understand an account and its people from LinkedIn, public org charts, community profiles, and a company's own content before you ever reach out.
• Strong writing. A clear, personable message and a one-screen account brief, with no corporate filler.
• CRM discipline. You treat the CRM as the source of truth, not an afterthought.

Skills That Make You Stand Out
 

• Atlassian-ecosystem fluency. Hands-on familiarity with Jira and Confluence, the Atlassian Marketplace, Cloud vs Data Center, or the Solution Partner world. If you do not have it yet, genuine curiosity to ramp fast counts for a lot.
• Agile vocabulary. Comfort with Scrum, Kanban, or scaled-agile language (SAFe, LeSS, Nexus) and the day-to-day pains of the people who work in it.
• Customer-success, support, and outbound tooling. Any of Zendesk, Intercom, Freshdesk, HubSpot on the customer side; LinkedIn Sales Navigator, Apollo, Reply.io, Snov.io, or Expandi on the outbound side.
• AI-assisted research. You already use an LLM for research, account scoring, and first drafts, and you know the message that reaches a customer has to sound like a person, not a model.
• A public footprint: an active Atlassian Community profile, a meetup talk, prior consulting in the ecosystem, or any writing under your own name.

Preferred Career Backgrounds
 

• Customer Success Manager (Atlassian or B2B SaaS) who has already run expansion conversations and is comfortable reaching out to new contacts: our ideal profile.
• Customer / Technical Support Manager with a commercial instinct, ready to turn support into growth and proactive outreach.
• Account Manager focused on retention and expansion who wants a more proactive, account-mapping and prospecting role.
• SDR / BDR in B2B SaaS who wants to work closer to customers and value, not just top-of-funnel volume.

Benefits
 

• Remote-first work in a self-funded product company with no bureaucracy and real ownership.
• Be part of a team whose apps are used by globally recognised enterprises across 60+ countries.
• Work directly with customers from around the world, and with our Product team and CEO.
• A performance bonus on closed deals: after your trial period, the deals you help close earn you a bonus, so strong results translate directly into your reward.

Interview Stages
 

1. Online Interview #1 (45 to 60 mins): a conversation with our CEO about how you work with customers and reach new ones, with a short live account exercise.
2. Small Home Task: pick a real (anonymised) customer signal we provide, research the account, and draft the first outreach message plus a one-screen account brief.
3. Online Interview #2 (30 to 45 mins): walk through your home task and discuss how you would ramp in our ecosystem.

About Broken Build
 

Broken Build is a remote-first Ukrainian product company that builds B2B products sold in 60+ countries. Our products are apps for Atlassian Jira and Confluence, sold on the Atlassian Marketplace. We are a small company, so expect a fast pace, no bureaucracy, and a lot of freedom and responsibility in decision-making.
 

We have created 10+ applications for Jira and Confluence over the last six years. Our products are used by 1,500+ companies worldwide, including globally recognised names across technology, aerospace, automotive, and entertainment. Our primary audience is agile delivery organisations and the managers inside them: Scrum Masters, Agile Project and Delivery Managers, Program Managers, and SAFe RTEs.

About the role

Our team is building a platform for infrastructure optimization, including real-time rightsizing, AI-assisted autoscaling, workload analytics, and detailed cloud-spend analysis. We write primarily in Go, so Go experience is a plus. However, a strong backend foundation and concrete experience with Kubernetes, cloud infrastructure, and production systems matter more.

This role is intended for someone who already has hands-on experience with backend, cloud, or Kubernetes systems in production and wants to take on more demanding infrastructure work. You do not have to cover every technology listed, but you should have real experience with backend development, distributed systems, Kubernetes, or cloud infrastructure, especially on systems where scalability, stability, observability, automation, or infrastructure optimization were part of daily work. Because this role involves production infrastructure work, that hands-on experience matters more than familiarity with any single tool.

Your role and contributions

• Build backend services in Go. Design and ship backend services and components, primarily in Go. The code you write runs in production and underpins the broader infrastructure platform.
• Analyze node utilization and bin packing. Look at node utilization, resource requests, limits, and bin-packing strategies. Find where clusters waste money and propose specific fixes.
• Own architectural decisions and debugging. Participate in architectural decisions and debug complex production issues. Bring an opinion when it matters and a paper trail when it counts.
• Build Kubernetes operators and integrations. Work on Kubernetes operators and integrations with the Kubernetes API. Make the platform feel native to the people running real clusters.
• Build multi-cloud integrations. Integrate with AWS, GCP, and Azure to pull pricing data, manage node pools, and let users optimize cost regardless of provider.
• Develop AI-driven autoscaling and workload analytics. Build autoscaling logic that forecasts demand instead of reacting to it. Analyze workload patterns to drive smarter resource decisions.

• Build monitoring, observability, and cost analysis. Develop systems that surface real-time utilization, cost trends, and optimization opportunities. Help teams see what their infrastructure actually costs.

   

Required skills and qualifications
 

• Strong knowledge of Kubernetes, including hands-on experience with production Kubernetes environments
• Experience with cloud infrastructure — ideally AWS, GCP, or Azure
• Strong backend development experience in Go or a similar backend language
• Hands-on experience working with distributed systems in production
• Understanding of cloud APIs, infrastructure, and pricing models
• Experience with monitoring, observability, metrics, and logs
• Experience with IaC tools such as Terraform, Pulumi, or similar
• Ability to debug complex production issues
• Structured, independent, and collaborative approach to work

Nice-to-have

• Experience developing Kubernetes operators
• Professional Go experience
• Hands-on work with Karpenter, Cluster Autoscaler, or similar tools
• Experience with cloud cost optimization or FinOps
• Contributions to the Kubernetes or cloud-native ecosystem
   

Responsibilities

• Provide IT support to employees (remote and on-site)
• Manage user accounts, permissions, and system access
• Handle onboarding and offboarding from the IT side
• Prepare and configure employee workstations
• Manage IT equipment procurement, delivery, and inventory
• Troubleshoot hardware, software, and system issues
• Maintain IT documentation and asset records
• Support internal tools (Google Workspace, Atlassian, GitHub)
• Assist with cloud access management (AWS / GCP / Azure basics)
• Participate in IT infrastructure and security improvements

Requirements

• 2+ years in IT support / Service Desk / system administration
• Experience with access management, onboarding, equipment provisioning
• Experience supporting macOS and Windows
• Understanding of network basics (DNS, DHCP, VPN, TCP/IP)
• Experience with ticketing systems
• Basic understanding of cloud platforms (AWS / Azure / GCP)
• Basic understanding of GitHub access management
• Experience maintaining documentation
• Ukrainian required, basic English

Nice to have

• Experience with MDM solutions
• Experience with VPN or LDAP
• Administration experience in Atlassian, GitHub, AWS
• Interest or experience in security topics (Zero Trust, access control, endpoint security)

What we expect

• Ownership of operational tasks
• Ability to handle routine work and technical issues
• Structured approach to documentation and processes
• Proactive mindset and willingness to learn

We offer

• Competitive EUR salary
• Quarterly bonus system
• Flexible schedule
• Medical insurance
• Unlimited vacation and sick leave
• Budget for professional learning
• Modern hardware

Responsibilities

• Provide IT support to employees (remote and on-site)
• Manage user accounts, permissions, and system access
• Handle onboarding and offboarding from the IT side
• Prepare and configure employee workstations
• Manage IT equipment procurement, delivery, and inventory
• Troubleshoot hardware, software, and system issues
• Maintain IT documentation and asset records
• Support internal tools (Google Workspace, Atlassian, GitHub)
• Assist with cloud access management (AWS / GCP / Azure basics)
• Participate in IT infrastructure and security improvements

Requirements

• 2+ years in IT support / Service Desk / system administration
• Experience with access management, onboarding, equipment provisioning
• Experience supporting macOS and Windows
• Understanding of network basics (DNS, DHCP, VPN, TCP/IP)
• Experience with ticketing systems
• Basic understanding of cloud platforms (AWS / Azure / GCP)
• Basic understanding of GitHub access management
• Experience maintaining documentation

Nice to have

• Experience with MDM solutions
• Experience with VPN or LDAP
• Administration experience in Atlassian, GitHub, AWS
• Interest or experience in security topics (Zero Trust, access control, endpoint security)

What we expect

• Ownership of operational tasks
• Ability to handle routine work and technical issues
• Structured approach to documentation and processes
• Proactive mindset and willingness to learn

We offer

• Competitive EUR salary
• Quarterly bonus system
• Flexible schedule
• Medical insurance
• Unlimited vacation and sick leave
• Budget for professional learning
• Modern hardware

We’re looking for a proactive Outreach VM to support our sales team by building and managing outbound pipeline.

This role is ideal for someone who understands outreach mechanics, is comfortable with volume, and wants to grow into a sales-focused role.

What You’ll Do

• Run high-volume outbound outreach (LinkedIn, email, etc.)
• Identify and research potential leads (founders, decision-makers, heads of departments)
• Personalize outreach messages based on ICP and context
• Manage follow-ups and keep pipeline active
• Manage and update CRM records, spreadsheets, and follow-up queues
• Track outreach performance (reply rates, conversions)

• Support the team with lead research and data enrichment

   

You’re a Great Fit If

• You have experience in outreach / lead generation / SDR support
• You’re comfortable working with outreach targets and volume
• You know how to research and personalize messages
• You can balance speed and quality in execution
• You’re structured, organized, and consistent in daily work

• You work independently and proactively improve workflows

   

Required Skills

• Strong written English (Upper-Intermediate+)
• Experience with outbound outreach or lead generation
• Ability to manage pipelines, follow-ups, and structured workflows
• Confidence working with Google Sheets / CRM systems

• Attention to detail and consistency

   

Nice-to-Have

• Experience with cold email tools (Apollo, Lemlist, Instantly, etc.)
• Familiarity with LinkedIn Sales Navigator
• Basic understanding of B2B sales funnels
• Experience with automation tools (Zapier, Make)
• Experience using AI tools (ChatGPT, etc.) for outreach

• Experience working with US / EU markets

   

With Us You’ll Have

• Fully remote and flexible working schedule
• Performance-driven compensation (hourly or mission-based)
• Fast-moving, no-micromanagement startup environment

Our client is lооkіng fоr Senіоr Prоduct Аnаlysts tо jоіn their grоwіng аnаlytіcs teаm (30+ prоfessіоnаls).

Іn thіs rоle, yоu wіll drіve tаngіble busіness іmpаct by delіverіng hіgh-quаlіty іnsіghts аnd recоmmendаtіоns, leverаgіng yоur аbіlіty tо cоmbіne strаtegіc thіnkіng аnd prоblem-sоlvіng wіth detаіled аnаlysіs. Yоu wіll cоllаbоrаte clоsely wіth Prоduct Mаnаgers аnd crоss-functіоnаl teаms, uncоverіng busіness іnsіghts, devіsіng оptіmіzаtіоn strаtegіes, аnd vаlіdаtіng them thrоugh experіments.

Whаt Yоu’ll Dо

• Cоnduct deep-dіve аnаlyses аnd delіver аctіоnаble іnsіghts tо іmprоve prоduct perfоrmаnce.
• Аnаlyze lаrge-scаle dаtаsets (funnel events, trаnsаctіоnаl, аnd text dаtа) tо іdentіfy grоwth оppоrtunіtіes.
• Desіgn аnd іnterpret А/B tests, MАB experіments, аnd hypоthesіs-drіven аnаlyses.
• Trаck аnd іmplement key busіness metrіcs tо suppоrt decіsіоn-mаkіng.
• Wоrk wіth cuttіng-edge tооls, іncludіng Bаyesіаn stаtіstіcs, ML mоdels, аnd LLMs.
• Cоllаbоrаte wіth а lаrge аnd hіghly skіlled Аnаlytіcs teаm, fоsterіng а knоwledge-shаrіng envіrоnment.

Whаt We’re Lооkіng Fоr

• 5+ yeаrs оf experіence іn prоduct аnаlytіcs, preferаbly іn e-cоmmerce оr custоmer experіence prоducts.
• Prоfіcіency іn SQL, wіth the аbіlіty tо wrіte cоmplex querіes tо extrаct іnsіghts аnd suppоrt decіsіоn-mаkіng.
• Strоng prоfіcіency іn Excel fоr аnаlysіs аnd busіness mоdelіng.
• Experіence wіth Pоwer BІ (Tаbleаu experіence іs аlsо cоnsіdered).
• Expertіse іn Descrіptіve аnd Іnferentіаl Stаtіstіcаl Аnаlysіs, А/B testіng, аnd Hypоthesіs Testіng, wіth а prоven аbіlіty tо аnаlyze results.
• Fаmіlіаrіty wіth Gооgle Аnаlytіcs, BіgQuery, Pythоn/R, аnd ML іs desіrаble.
• Excellent cоmmunіcаtіоn skіlls, wіth cоnfіdence іn іnterаctіng аcrоss аll levels оf mаnаgement аnd dіverse busіness functіоns.
• Englіsh prоfіcіency(аt leаst strоng upper-іntermedіаte level).

Why Jоіn the team?

• Hіgh-Іmpаct Dаtа— Wоrk wіth vаst dаtаsets generаted by оver а mіllіоn dаіly vіsіts, uncоverіng vаluаble іnsіghts.
• Cоllаbоrаtіve Аnаlytіcs Teаm— Jоіn а teаm оf 30+ skіlled аnаlysts whо аctіvely shаre knоwledge аnd suppоrt eаch оther.
• Cuttіng-Edge Tооls & Technіques— Get hаnds-оn experіence wіth ML, Bаyesіаn methоds, аnd LLMs tо sоlve reаl busіness chаllenges.
• Dаtа-Drіven Culture— Thrіve іn аn envіrоnment where dаtа іnfоrms every decіsіоn аnd drіves cоntіnuоus іmprоvement.

Perks аnd Benefіts

• Tіme оff thrоughоut the yeаr (pаіd аnd unpаіd)
• Prоfessіоnаl develоpment suppоrt аnd encоurаgement
• Resоurces tо help іmprоve yоur оverаll well-beіng

About the role:

We're looking for a Product Manager to take full ownership of our core products — the tools our teams, clients, and partners rely on every day. You'll guide them from the first idea and roadmap all the way through launch and the improvements that follow.

You'll shape what we build and why, working closely with our Software Architect, designers, and engineers to turn business goals into real products that ship.

This is a hands-on role with a strategic edge. You'll help set the direction for the whole portfolio, but you'll also be in the details of the backlog every week. Think of yourself as the link between leadership, the people who build the product, and the people who use it.

What you'll do:

• Own the product strategy and roadmap across the full portfolio, balancing the long-term vision with what we deliver each quarter. You'll recommend what gets built, what gets cut, and what can wait.
• Turn that strategy into a clear, prioritized backlog. Write requirements and user stories that design and engineering can pick up and run with — without needing a follow-up meeting to figure out what you meant.
• Work with the Software Architect and engineering leads on trade-offs, scoping, and sequencing. You won't be writing code, but you'll be comfortable enough in these conversations to ask good questions and make sound calls.
• Partner with designers through discovery, prototyping, and testing, making sure the experience for users and the outcomes for the business line up.
• Keep everyone across the business aligned — leadership, sales, support, marketing. Communicate trade-offs honestly, and push back when it's the right thing to do.
• Talk directly with clients and partners when it sharpens our thinking — discovery calls, feedback sessions, and the like.
• Define what success looks like before work starts, then measure the results after launch so we actually learn what worked.
• Keep an eye on the market and competitors so the portfolio stays well-positioned and we spot opportunities early.

What we're looking for:

• 5+ years in product management, ideally with experience owning more than one product or a full portfolio.
• A track record of shipping, not just planning. We want someone who's taken ideas from a blank page to a live product more than once.
• Strong prioritization instincts. You can explain a "no" as clearly as a "yes."
• Comfortable working in agile teams and with tools like Asana, Notion, or Figma.
• Excellent communication, written and verbal. You can explain a trade-off to a non-technical exec and a business goal to an engineer, and both walk away clear.
• An analytical mindset. You reach for data before opinion, but you don't hide behind it.

• Genuinely at ease talking with customers and partners — you look for those conversations rather than avoiding them.

   

Working with AI:

We expect AI to be a real part of how you work — not a side experiment, but a daily habit. And if you're not fully there yet, you're eager to get there fast.

• You use tools like Claude or ChatGPT in your everyday product work: drafting PRDs and user stories, summarizing research, making sense of feedback, and pressure-testing your own thinking.
• You're comfortable setting up simple workflows where AI does a first pass — drafting or summarizing — and people review and refine.

• You know where AI tends to fall short, and you use it with good judgment.

   

Nice to have:

• Experience in logistics or a similar operations-heavy field.

We are looking for an experienced IT Support / NOC Engineer with strong MSP or outsourced IT support experience. The person should be comfortable working with multiple client environments, handling tickets, troubleshooting Microsoft 365, Windows Server, endpoint devices, networking issues, security tools, backups, and cloud infrastructure.
 

The ideal candidate should not only react to support requests but also understand how to monitor systems, document recurring issues, communicate clearly with customers, and escalate problems when needed. This role requires someone reliable, structured, and able to work independently in a fast-moving support environment.

Responsibilities:

• Handle L1/L2 technical support requests for business users and client environments.Monitor customer infrastructure, cloud systems, servers, endpoints.
• Administer and troubleshoot Microsoft 365 services, including Exchange Online, Teams, Intune, Entra ID / Azure AD, and user access issues.
• Support Windows desktop, Windows Server, basic Mac OS.
• Work with Active Directory, DNS, DHCP, TCP/IP, VPN, remote desktop tools, and common network troubleshooting scenarios.
• Support security and endpoint protection tools such as Microsoft Defender, Bitdefender, Sophos or similar solutions.
• Work with RMM, PSA, ticketing, time tracking, and documentation platforms such as ConnectWise and ITglue.
• Communicate with third-party vendors and software support teams when deeper troubleshooting is required.
• Create, update, and maintain technical documentation, SOPs, troubleshooting guides, and client environment notes.
   

Required Skills:

• Strong experience in MSP, NOC, remote IT support, or outsourced infrastructure support.
• Good practical knowledge of Microsoft 365 administration: Exchange, Teams, Intune, Entra ID / Azure AD.
• Experience with Windows Server and Windows desktop support.
• Understanding of networking fundamentals: DNS, DHCP, TCP/IP, firewalls, VPNs, routers, switches.
• Experience with remote support tools such as TeamViewer, ScreenConnect or similar.
• Experience with ticketing and documentation discipline.Good written and spoken English for customer communication.
• Ability to support several clients or environments at the same time without losing structure.
• Ability to troubleshoot issues independently, gather details, analyze logs, and communicate next steps clearly.
   

Nice-to-Have Skills:

• Experience with MSP tools such as ConnectWise, Kaseya, or similar.
• Experience with security platforms such as Microsoft Defender, Sophos, Blackpoint, Ironscales, ConnectSecure, or similar.
• Basic PowerShell scripting for automation and troubleshooting.Experience supporting business software such as QuickBooks, Sage, tax/accounting software, or other client-specific applications.
• Certifications such as MS-900, Network+, Sophos, Datto, Microsoft 365, Azure Fundamentals, or similar.
• Experience with Citrix, RDS / Terminal Services, VMware ESXi, vSphere, Hyper-V, or Azure infrastructure.
   

Personal Qualities:

• Reliable and disciplined in daily support work.
• Calm under pressure, especially during incidents or urgent client requests.
• Strong customer-service mindset.
• Able to document work clearly and consistently.
• Flexible with different client environments, tools, and processes.
• Able to learn new systems quickly and ask the right questions when documentation is missing.
   

Hiring process: HR Interview; Technical Interview; Client Interview.
 

We offer:

• Competitive compensation
• B2B contract, paid sick leave, 20 days of paid vacation
• Free English lessons  
• Flexible work schedule  
• Official holidays are non-working days  
• Paid courses and certifications  
• Сoach / psychologist consultation  
• Workshops  
• Career development plan
• Mentoring Education  
• Medical Health Insurance

Why Choose Us? What Do We Offer that’s Exceptional?

1. Cutting-Edge Technologies on Real Projects: At Langate, you’ll work with the latest technologies on live projects. We’re a dynamic, fast-growing company, so you’ll find a minimal amount of legacy systems and plenty of opportunities to implement new technologies.
2. Work-Life Balance with Benefits: We value work-life balance and offer paid time off, including vacation days and sick leave. Remote work options and hearty life are part of the package too.
3. Investment in Your Growth: We’re committed to your professional development. You can expect training programs, courses, and opportunities to enhance your English language skills.
4. Team Building and Unity: We know that a happy team is a productive team. That’s why we organize team-building events and group activities to foster strong bonds and a sense of belonging.
    

When you choose us, you’re choosing a company that values innovation, invests in its employees, and provides a supportive and engaging work environment. Join us in shaping the future of technology!
 

Need more information? Welcome!

Let’s start with what PLANEKS offers:

• Fast and comfortable hiring process.
• 100% remote work opportunity and flexitime - choose working hours between 8:00-20:00.
• Salary paid in USD + tax compensation. Revision every 12 months. We want everyone to be confident in what tomorrow brings.
• $$$$ budget - Travel tickets, Work equipment, Health insurance, Software, Sport, Training.
• Everything to ensure a good rest. YES: Paid vacation, national holidays, sick leaves (and support in case of serious diseases). NO: overtime, work on weekends.
• A friendly and professional team that supports you. Well, we're proud of how we handle that. So you can always count on us.
• Speaking clubs with a native speaker to constantly maintain your English level.
• No bureaucracy - transparent processes and flat management. Working remotely means keeping things as simple as possible to work efficiently.

PLANEKS means developing a new lifestyle for our colleagues and clients. So take your part in it!

The Opportunity:

• We are seeking a highly organized, proactive, and technically astute Project Manager to join our close-knit team. This role is pivotal in ensuring the successful delivery of our IT projects from conception to completion, with a strong focus on understanding and exceeding client expectations. You will be the central point of contact for clients and our development team, driving transparency, clarity, and efficient progress towards project milestones. Your ability to build rapport, actively listen, and translate client needs into actionable plans will be paramount. If you thrive in a fast-paced environment and enjoy a hands-on role with direct influence on both project outcomes and client relationships, this is the perfect opportunity for you.

Key Responsibilities:

• Client Relationship and Client Orientation: possesses a deeply ingrained client-focused mindset with an unwavering commitment to delivering high-quality solutions and ensuring exceptional client satisfaction!
• Expectation Management: Act as the primary point of contact for clients, building strong, trusting relationships. Proactively manage client expectations throughout the project lifecycle, ensuring alignment between client vision and project deliverables.
• Project Planning and Scoping: Define project objectives, scope, deliverables, and success criteria in close collaboration with clients and internal stakeholders, ensuring a thorough understanding of client business needs and desired outcomes. Develop detailed project plans, including timelines and team allocation.
• Execution and Monitoring: Oversee and manage the end-to-end project lifecycle, ensuring adherence to timelines, budget, and scope. Monitor project progress, identify potential risks and issues, and implement effective mitigation strategies, always considering the impact on the client.
• Communication and Stakeholder Management: Serve as the primary liaison between clients and the development team. Provide regular, transparent, and proactive updates on project status, progress, and any challenges. Facilitate effective communication and collaboration among team members, fostering a positive and productive environment that prioritizes client satisfaction.
• Talent Management: Strategically manage engineering talent, ensuring optimal team utilization to meet project goals and client requirements. Key responsibilities include fostering team motivation, conducting regular one-on-one meetings, proactively addressing and resolving conflicts, and championing the professional growth of team members."
• Quality Assurance: Ensure project deliverables meet high-quality standards and exceed client expectations. Oversee user acceptance testing (UAT) as needed, gathering and incorporating client feedback effectively.
• Documentation and Reporting: Maintain comprehensive project documentation, including project charters, plans, status reports, and lessons learned. Generate clear, concise reports for internal and external stakeholders, tailoring communication to client preferences and needs.
• Continuous Improvement: Proactively identify opportunities to improve project management processes and methodologies, leveraging client feedback to enhance future project delivery.
• Presales Support: Actively participate in presales activities, including understanding client requirements, contributing to proposal development, and presenting project approaches and capabilities to prospective clients

Qualifications:

• 3+ years of proven experience as a Project Manager in an IT environment, ideally within a small to medium-sized company, with a demonstrated track record of building strong client relationships and achieving high client satisfaction.
• Solid understanding of project management methodologies (e.g., Agile, Scrum, Waterfall) and experience applying them effectively.
• Proficiency with project management tools (e.g., Jira, Asana, Trello, Monday.com,).
• Strong technical aptitude with a good grasp of software development lifecycles (SDLC) and general IT concepts. The ability to write and understand Python code is a significant plus, but not required. 
• Exceptional communication (written and verbal), interpersonal, and presentation skills, with particular strength in active listening, empathy, and clear articulation of complex technical information to non-technical clients.
• Strong analytical and problem-solving abilities, with a proactive approach to identifying and resolving issues with client impact in mind.
• Excellent organizational and time management skills, with the ability to manage multiple projects simultaneously.
• Demonstrated leadership skills with the ability to motivate and inspire a team towards shared client-focused goals.
• Project Management certification (e.g., PMP, CSM) will be a plus.

Customer Support Agent / Gambling Support

We are looking for a Customer Support Agent to join our gambling project. The role is focused on communicating with players via live chat, providing fast and accurate assistance, resolving user questions, and ensuring a smooth customer experience.

Responsibilities

-Communicate with players via live chat and other support channels.
-Respond to player questions regarding accounts, bonuses, deposits, withdrawals, verification, and general platform usage.
-Provide clear, polite, and professional support in written communication.
-Handle player complaints and escalate complex cases to the relevant departments.
-Monitor and report recurring player issues, technical problems, and user feedback.
-Follow internal procedures, scripts, and service quality standards.
-Ensure a positive customer experience and fast response times.

Requirements

-Previous experience in customer support, preferably in gambling, betting or other online services.
-Experience working with LiveChat, Zendesk, Intercom, Freshdesk, or similar support tools.
- Understanding of online casino / betting products will be a strong advantage.
-English level: B1–B2 or higher, for written communication with players.
-Strong written communication skills and ability to explain information clearly.
-Ability to handle stressful situations and communicate with difficult customers professionally.
-Attention to detail, responsibility, and ability to follow internal procedures.
-Fast typing skills and ability to manage multiple chats at the same time.

Nice to Have

-Experience in gambling, casino, betting, or iGaming support.
-Experience with CRM or ticketing systems.
-Additional languages will be a plus.

We Offer

-A role in a fast-growing gambling project.
-Remote work format.
-Competitive salary based on experience.
-Training and support from the team.
-Opportunity to grow within Support, VIP, Payments, Risk, or Operations departments.
-Fast decision-making and direct communication within the team.