Jobs at Djinni

Location: Warsaw, Poland/Remote
Format: Full-time
Type of contract: B2B
Seniority: Middle/Senior
English level: C1+
 

About Us
At EPC Network, we’re not just a digital marketing company; we’re a platform for career transformation and personal growth. Our people-first approach shapes our corporate culture, fostering a team of passionate, smart, and energetic individuals who strive to grow professionally in an international, fast-paced environment.

We believe our Team is the foundation of our success, and now we’re looking for an Affiliate Manager to join our SMS direction!
 

About the Role

As an Affiliate Manager, you will be responsible for building and managing relationships with partners in the US market, driving performance, and scaling affiliate collaborations.

You will own a specific vertical (Finance or Health), becoming the go-to person for partners in your niche and playing a key role in the department’s growth.

This role is communication-heavy and requires confidence across multiple channels — from calls and voice messages to Slack, email, and other platforms.
 

Responsibilities

• Manage and grow relationships with affiliate partners (primarily US-based)
• Take full ownership of a specific vertical (Finance or Health)
• Negotiate and increase CPA rates to maximize performance
• Identify new partnership opportunities and scale existing ones
• Communicate with partners across multiple channels (calls, voice, Slack, email, etc.)
• Maintain a high level of responsiveness and trust in partner communication
• Collaborate with internal teams to align on performance and strategy
• Actively contribute to the growth and scaling of the SMS affiliate direction

Requirements

• Strong spoken and written English, with high confidence in real-time communication
• Proven ability to communicate with US or English-speaking partners
• 2+ years of experience in affiliate marketing or performance marketing
• Understanding of affiliate ecosystems and partner networks (e.g., ClickBank, BuyGoods, etc.)
• Strong negotiation skills and commercial mindset
• Ability to think on your feet and handle conversations without predefined scripts
• High level of ownership and responsibility for your results

Nice to Have

• Experience working with specific niches (Finance, Health, or similar verticals)
• Background of living, studying, or working closely with the US market
• Strong improvisation skills — ability to confidently navigate conversations even with incomplete information
• A natural ability to build trust and maintain long-term relationships with partners
• Curiosity and proactive mindset in exploring new growth opportunities
   

What it means to be part of our Team:

Your professional and personal development:

• Multinational and intercultural experience
• Corporate library
• A world-class team to work with
• Growth opportunities
• Cutting-edge frameworks and technologies

Well-being:

• Competitive salary
• Plenty of engaging team-building and social events
• Bonuses according to the policy
• 21 paid vacation days & 14 paid sick leaves;

Working environment:

• Cozy office in Warsaw, available for you whenever you need it
• Coffee, tea, Red Bull, sweets, fruits, and more snacks

Interested?

We’re always on the lookout for passionate, driven, and curious people to join our team.If that sounds like you — we’d love to hear from you!

We provide training from scratch, and in the future a higher position within the company hierarchy. 

The position involves working from 15:00 to 23:00 Kyiv time. Remote work.

Responsibilities:

Creating letters in English, using a template with the help of ChatGPT.
Searching for potential projects for our company.
Keeping track of the number of letters sent, time spent, etc...
 

Requirements:

English language level B1.
Strong interpersonal and relationship-building skills.
Ability to work independently and in a team in a dynamic environment.
Self-motivated and result-oriented, with a strong desire to succeed.
 

Why us?

Salary in USD.
Bonus system for referrals and sales.
The adaptation period is determined individually for each candidate.

We’re looking for a Senior DevOps Engineer who thrives on building reliable, scalable infrastructure and keeping systems running smoothly. We’re looking for someone who doesn’t just maintain pipelines but truly understands how infrastructure, development, and product work together. If you’re ready to tackle complex challenges, improve performance and stability, and shape how our systems scale, we’d love to hear from you 🚀

• Configure and optimize AWS services (EC2, RDS, ElastiCache, Lambda, etc.) for high-demand applications;
• Optimize and scale cloud infrastructure to enhance performance and reliability;
• Manage high-load databases (MariaDB, OpenSearch), optimize SQL queries, and configure database settings for responsiveness and stability;
• Configure and manage Nginx, Node, FrankenPHP, load balancing, and horizontal scaling mechanisms;
• Set up and maintain monitoring and alerting systems using Prometheus, Grafana, Sentry, and logging tools;
• Respond swiftly to incidents and conduct root cause analysis to minimize downtime;
• Configure and streamline CI/CD processes to automate deployment and testing;
• Manage releases and builds, ensuring alignment across Dev and QA environments;
• Configure and manage Cloudflare Workers, Snippets, WAF, and CORS, automating configurations via Terraform for security and optimized traffic flow;
• Deploy and support containerized applications, ensuring stability in large-scale Docker and Kubernetes-based projects;
• Manage configurations, scaling, cluster setup, and maintenance;
• Work closely with development, QA, and product teams to ensure we’re all moving towards the same goals;
• Ensure data and infrastructure security through monitoring and protection tools.
  
  

• 5+ years of experience in a DevOps Engineer role;
• AWS: Proficiency in AWS services, including EC2, RDS, ElastiCache, Lambda, and more;
• Databases: Experience managing high-load databases (e.g., MariaDB), optimizing SQL queries, and configuring server settings for peak performance;
• Load Balancing & Scaling: In-depth knowledge of Nginx, various load balancers, with experience in horizontal scaling of projects (PHP-based will be a plus);
• Monitoring & Diagnostics: Skilled in monitoring (Prometheus, Grafana), Sentry, alerting, and logging tools;
• CI/CD: Proven experience in setting up and maintaining CI/CD processes;
• Cloudflare: Hands-on experience with Workers, Snippets, WAF, CORS, and configuration management via Terraform;
• Kubernetes: Strong understanding of Kubernetes and experience deploying large-scale projects using Docker;
• Methodologies & Processes: Familiarity with Agile and Kanban methodologies, with a proactive, flexible, and accountable mindset;
• At least Upper-Intermediate level of English.
  
  

• Familiarity with the Steam trade system, skins market, or gaming experience (CS2, Dota2, Rust);
• Domain experience in high-load E-commerce, Fintech, or iGaming projects.

• Spontaneous weekend from the CEO;
• Support for professional development, including events (we went on a MAJOR trip to Copenhagen, for example), certifications, and educational materials;
• Start working at a time that’s comfortable for you;
• People Partner who will always support you in word and deed;
• Anniversary and performance bonuses;
• Input on project direction in a bureaucracy-free environment;
• Regular performance reviews and personal feedback sessions;
• 20 paid vacation days and 7 sick leave days;
• Assisting with the accounting and tax management for individual entrepreneurs;
• English language and Well-being benefit — so that you can improve your mental health the way you want;
• No time tracking;
• We purchase CHARGING STATIONS for our spacers;
• We help Ukraine: every month the company supports AFU and transfers donations for ammunition and supplies.

TurboStars is a multi-product IT company delivering fast, high-quality, and advanced B2B solutions for the iGaming industry. We create technological products that ensure speed, reliability, and the best user experience for millions of players worldwide.

We are always looking for our people, and right now we are looking for a Support Manager who enjoys being involved in sports events and has a passion for sports.

Key Requirements:

• At least 1 year of experience in customer support (preferably in betting or iGaming)
• Fluent in English and Ukrainian, with the ability to switch easily between them
• Passion for sports and deep knowledge of the rules of at least five popular sports
• Awareness of current events in the sports world
• Excellent communication skills, ability to work under pressure, and adapt quickly to changes
• Ability to handle a high volume of requests and quickly find optimal solutions
• Strong analytical skills to identify customer issues and provide appropriate solutions
• Ability to collaborate effectively with internal teams/providers to resolve complex issues

Will be a plus:

• Strong understanding of betting mechanics and the gambling industry
• Experience with CRM systems

Responsibilities:

• Building and maintaining strong relationships with B2B clients through effective communication
• Handling client requests professionally and promptly (via messengers, email, and ticketing systems), ensuring quick resolution
• Close collaboration with cross-functional teams to quickly identify and resolve issues

We offer:
🧘‍♂️ Work-life balance — even in challenging times
- We have created an environment where it’s pleasant to work and grow. You’ll find the balance between work and leisure and feel what it’s like to be part of a team that truly values you.

💻 Work format
- Choose where and how to work — from home, the office, or anywhere in the world.
- Convenient shift schedule (including mandatory night shifts)

🎉 Atmosphere and development
-  Gifts, giveaways, training, team buildings, and corporate events — you’ll never be bored with us!
-  Internal training, mentoring, access to courses.
-  Career growth without bureaucracy.

🏝 Vacation and sick leave
 🗓 Annual paid leave: 15 working days + 3 additional days off
 💊 Paid sick leave: 10 days per year
 🧠 Professional support: access to psychologist consultations (compensation package may be extended)
 💻 Online development: regular webinars, workshops, and trainings on both professional and general topics

🚀 Why us?
If you are looking for a friendly and ambitious product company that:
-  Uses modern technologies,
-  Values initiative and independence,
-  Is focused on the constant development of the team and the product

Then we are waiting for you! 🤝

About the Role
IT Delight is looking for a Senior Shopify Full Stack Engineer with a strong backend focus to join our growing team. You’ll work on complex Shopify ecosystems, custom app development, scalable integrations, and high-performance eCommerce solutions for international clients.

We’re searching for someone who combines deep backend expertise with solid frontend understanding and can confidently drive technical decisions, optimize architecture, and mentor other engineers.

Responsibilities
• Develop and maintain custom Shopify applications and integrations
• Build scalable backend services using Node.js / TypeScript
• Work with Shopify APIs (Admin API, Storefront API, GraphQL)
• Design and implement microservices and third-party integrations
• Optimize performance, security, and scalability of Shopify stores
• Collaborate closely with frontend developers, designers, PMs, and QA
• Participate in architecture discussions and code reviews
• Mentor middle/junior engineers and contribute to engineering standards
• Troubleshoot complex production issues and improve system reliability

Requirements
• 5+ years of commercial software engineering experience
• Strong experience with Shopify development and Shopify ecosystem
• Deep backend expertise with Node.js and TypeScript
• Experience building custom Shopify apps
• Strong knowledge of GraphQL and REST APIs
• Experience with databases such as PostgreSQL or MongoDB
• Understanding of scalable system design and cloud infrastructure
• Experience with React / Next.js on the frontend side
• Familiarity with Docker, CI/CD, and modern DevOps practices
• Strong problem-solving and communication skills
• Upper-Intermediate English or higher

Nice to Have
• Experience with Shopify Plus
• Knowledge of AWS or Google Cloud
• Experience with headless commerce architectures
• Understanding of event-driven systems and queues
• Previous experience in agency or product environments

What We Offer
• Flexible remote-first environment
• Opportunity to work with international eCommerce brands
• Strong engineering culture and ownership mindset
• Career growth and leadership opportunities
• Paid vacation and sick leave
• Competitive compensation based on experience

If you’re passionate about building scalable Shopify solutions and enjoy solving complex backend challenges — we’d love to meet you.

We're building a social networking platform from the ground up — feed, posts, reels, stories, comments, reactions, chats, calls, livestreams, marketplace. We're looking for backend engineers to take ownership of significant parts of the system.

 

What you'll work on

Concrete things on the next 12 months of the roadmap:

- Feed generation, distribution, and the recommendation engine across posts, reels, stories, comments, and reactions: fan-out-on-write vs fan-out-on-read tradeoffs per content type, candidate generation, ranking pipeline (recency, affinity, engagement signals, content-type mixing), cold start, low-latency serving under heavy read load.
- A polymorphic engagement service (likes, comments, mentions, hashtags) across six content types, feeding engagement signals into the ranking pipeline.
- A real-time chat layer: WebSocket gateway with multi-device fan-out, Redis pub/sub event routing, presence and typing indicators.
- Audio/video calls: WebRTC signaling reusing our WS infrastructure, TURN/STUN, peer-to-peer media transport with SFU upgrade path.
- A marketplace service with Stripe Connect (escrow, separate charges, payout scheduling, KYC).
- Livestreams: RTMP ingest, HLS delivery, burst push notifications to follower bases of 100K+, integration with our chat infrastructure.
- CDC pipelines feeding OpenSearch for full-text and geo-search.

 

The stack

- Language: Go.
- Storage: PostgreSQL (relational), Cassandra/Amazon Keyspaces (high-write event logs), Redis (cache, pub/sub, ephemeral state), ClickHouse (analytics), OpenSearch (search).
- Platform: AWS EKS, all services as containers, API gateway.
- Observability: OpenTelemetry → Grafana OSS stack (Loki, Tempo, Mimir) for logs, traces, metrics, and alerting.
- Async: WebSocket, Redis pub/sub, FCM/APNS for push.
- Workflow: Product writes BRDs → we design the OpenAPI/AsyncAPI spec → backend ships a mock service → all teams develop in parallel → swap to real → QA → release. AI-assisted coding is part of how we work, not a side experiment.

 

What we're looking for

- Strong system design instincts. You can read a BRD, sketch the service boundaries, choose the right storage for each access pattern, and explain the tradeoffs. We care about this more than any specific framework.
- No tool tribalism. You pick the simplest thing that solves the problem. You don't reach for Kafka when Redis pub/sub does the job, and you don't reach for Postgres when the workload is append-only events.
- Production Go experience building backend services that are actually live somewhere, and comfort with concurrency primitives.
- Hands-on with at least most of: PostgreSQL, Redis, a wide-column store (Cassandra/Scylla/DynamoDB), an API gateway, containerized deployments on Kubernetes, OpenTelemetry-style observability.
- Independent operator. You don't wait to be told what to do next. You read the spec, identify the unknowns, ask the right questions early, and ship.

 

Bonus

- Feed, timeline, or recommendation systems experience — fan-out architectures, candidate generation, ranking pipelines, ML-served scores in a serving path.
- Real-time systems experience (WebSocket gateways, presence, pub/sub fan-out).
- WebRTC or media-server work.
- Marketplace or payments work (Stripe Connect especially).
- Search infrastructure (OpenSearch / Elasticsearch, CDC pipelines).
- Terraform and infra-as-code comfort.

 

How we work

Small team, flat structure. Two-week sprints. Backend engineers own their services end-to-end: design, build, observe in production, fix. Engineers are expected to read specs, identify unknowns, ask questions early, and ship without being assigned next steps.

24PLAY is a GameDev company from Ukraine that has been developing and publishing mobile games since 2019.

We are a team of professionals who have launched dozens of popular games and gained over 100 million satisfied players worldwide. Our games include Zombiepunk, Blitzkrieg Assault, Street Dude, and more.
 

As a Diia City resident, we offer employee reservation starting from the first day of employment.
 

We are currently looking for a HR Administrator to share our core company values:

Employee records management :

• Manage employee document onboarding and offboarding processes
• Prepare HR documentation (orders, employment contracts, amendments)
• Maintain employee personnel files and records (including P-2 forms)
• Submit required notifications to tax authorities (DPS) and reports to the Pension Fund (PFU)

Gig Contracts (Diia.City):

• Prepare and administer gig contracts in compliance with Diia.City regulations
• Draft and manage NDA and IP agreements
• Monitor and process service acceptance certificates (acts of completed work)

Military Records Management:

• Maintain military records in accordance with Ukrainian legislation
• Verify military registration documents of employees
• Create and manage military record cards
• Communicate with Territorial Recruitment Centers (TCR)
• Calculate quotas and manage employee reservation (booking) processes

Document Management:

• Maintain internal registries (orders, contracts, leaves, etc.)
• Organize and manage both physical and electronic archives
• Monitor document validity and deadlines

🔹 Requirements

• 1+ year of experience in HR administration or document management
• Good knowledge of Ukrainian labor legislation
• Understanding of Diia.City framework
• Proven experience in military records management (mandatory)
• Strong attention to detail and structured approach
• Proficiency in Excel / Google Sheets
• Experience with HRM / ERP systems is a plus

🔹 Nice to Have

• Experience in an IT company
• Experience in process automation
• Knowledge of electronic document management tools (e.g., digital signatures, Vchasno, Paperless, etc.)

24PLAY is a GameDev company from Ukraine that has been developing and publishing mobile games since 2019. We are a team of professionals who have launched dozens of popular games and gained over 100 million satisfied players worldwide. Our games include Zombiepunk, Bliezkrieg Assault, Street Dude, and more.

As a Diia City resident, we offer employee reservation starting from the first day of employment. 
 

We are currently looking for a Project Manager to share our core company values:
 

• Creativity: We actively encourage and embrace each other’s ideas, transforming them into reality through collaboration and innovative thinking.
• Integrity: We commit to providing honest feedback and realistically assessing situations, fostering a culture of trust and transparency.
• Productivity: We strive to optimize our workflows to achieve the best possible results in the shortest timeframe, ensuring efficiency and effectiveness in our operations.
• Uncompromising Quality: Our commitment to excellence drives us to prioritize the quality of our work above all else, ensuring that we consistently deliver outstanding results.
• Healthy Lifestyle: We advocate for a healthy lifestyle and stand against harmful habits, promoting well-being and balance within our team.

We are looking for a professional for the role that requires:

• Full-time job;
• Office-based in Kyiv.
•  

Main responsibilities:

• Managing game projects & our internal tools, including planning, execution, and control of project tasks
• Ensuring effective resource allocation and meeting project deadlines
• Creating all necessary documentation for the project: tech specs, design docs, etc.
• Coordinating the work of developers, designers, and other project participants
• Identifying and managing project risks and resolving issues in a timely manner
• Ensuring high product quality and successful achievement of project objectives
• Managing stakeholders: overseeing communication and expectations of all project stakeholders
• Reporting to management on project progress

Our ideal candidate:

• At least 1 year of experience in project management 
• Upper-Intermediate level of English or higher
• Knowledge of project management methodologies (e.g., Agile, Scrum)
• Understanding of mobile product metrics
• Strong teamwork and leadership skills
• Ability to work in a fast-paced environment and meet deadlines
• Analytical and problem-solving skills
• High level of self-organization and ability to multitask

Nice to have:

• Experience in game development will be an advantage

Why join our team?

• Fully Legal: Official employment in full compliance with Ukrainian labor legislation, including paid vacation (24 days) and sick leave (unlimited).
• Professional Team: A high-performing group of skilled individuals committed to excellence.
• No Overtime: We prioritize a healthy work-life balance, with no overtime required.
• Stable Payments: No payment delays since the foundation of the company.
• Professional Development: Access to mentorship programs and our internal library for continuous growth.
• Weekly Events: Enjoy board games, masterclasses, corporate events, BBQs, sports activities, and free English classes.

• Comfortable Workspace: A modern office in Kyiv featuring a spacious lounge, fully-equipped kitchen, sports zone, cinema, and complimentary spa facilities for employees.

   

🎯 Role Overview

This is a senior business-facing role for someone who can look beyond dashboards and understand what the numbers mean for strategy, risk, and growth.

We are an iGaming B2B platform operating on a revshare model. Our revenue is directly tied to the success of our clients. That’s why for us, Analytics isn’t just a support function for reporting—it’s a core business driver.

We are looking for a leader who does more than just build dashboards. We need someone to build expertise: a person who uncovers answers to questions the business hasn’t even thought to ask yet and converts data into bottom-line growth.
 

⚙️ Your Tasks:

• Lead analytics across all core business streams;
• Turn data into decisions for product, payments, monetization, and operational performance;
• Identify where the business is losing revenue, where it is growing, and what actions are needed;
• Define executive reporting standards for the CEO and leadership team;
• Build a strong analytics team and scalable reporting environment;
• Partner with senior stakeholders across Product, Payments, Marketing, Finance, and Tech.
   

👤Our criteria:

• Proven leadership experience in iGaming analytics;
• Strong expertise in business and product analytics;
• Deep understanding of GGR / NGR / ARPU, conversion, retention, LTV, and payment metrics;
• Аdvanced technical toolkit: Expert-level SQL and Python skills to work within our ecosystem of ClickHouse, Kafka, PowerBI, QuickSight, PostHog;
• AI Proficiency — we expect you to actively use AI tools (to speed up research, automate routine tasks, and enhance analytical workflows;
• Ability to influence business decisions and communicate with C-level stakeholders;
• Strong prioritization skills and understanding of what requires executive attention.
   

💼 Our Offer:

• Flexible work setup — work remotely or from the office, we focus on results, not location;
• Support for a comfortable work environment — we compensate coworking expenses and EcoFlow power stations to help our team stay productive during power outages in Ukraine;
• Unlimited vacation and sick leave, because we trust our people to manage their time responsibly;
• Relocation support for team members who want to move;
• Regular performance-based bonuses that reward individual and team impact;
• Learning support — we cover 50% of professional courses and development programs;
• Language & wellbeing support — we cover 50% of English classes and psychological consultations;
• Career growth opportunities — we prioritize internal promotions and development;
• Team culture that actually feels like one — regular gifts, company merch, and team events throughout the year;
• Real impact — we are small enough for every voice to be heard and big enough to turn great ideas into action quickly.

Insiders is a fast-growing IT company which employs about 200 people. Our company focused on providing innovative digital services and cutting-edge technologies to solve complex business challenges.

We are located in Lviv and currently work only an office format. 

What we expect from the candidate:

• 5+ years of experience in full-stack web development.

• Advanced proficiency in JavaScript/TypeScript, React (ReactNative), Next.

•Proofed experience in Node.js with Express.js and Nest.js frameworks.

•Knowledge of MySQL, PostgreSQL, MongoDB and Redis.

•Deep knowledge and understanding of networking - REST API standards, HTTP/HTTPS methods. 

•Experience with Git. 

What we offer:

- additional bonuses to salary (can reach +100% of your salary)

- opportunity for rapid career growth

- free study in our Corporate English Academy

- regular salary review (after the completion of each contract)

- provision of Apple equipment

- comfortable office with all amenities not far from the center (uninterrupted internet, generator, tea and coffee, pastries).

- corporate events, teambuildings, etc.

Job Responsibilities:

1. Team Leadership 

2. Work with PEs of JD and ensure that
the initiatives are led and delivered to closure

3. Mentor and guide engineers.

4. Collaborate with the product managers , challenge them in terms of features, and keep the delivery timeline intact

5. Design, develop, and maintain full-stack features for a cloud-based platform

6. Participating in calls with clients.

Interview Rounds:

1. Meeting with a recruiter, English test

2. Front-end technical interview

3. Back-end technical interview

4. Test task 

5. Meeting with team

We are looking for an experienced Senior Java Full Stack Engineer to join our development team.

Our customer – integrated Shipping Services has set itself apart as an independent carrier with a fresh, unique approach. His strategy as a global niche carrier offers distinctive advantages to customers worldwide. We have created a smart, efficient network that ensures stable, reliable services, and we have made it our mission to focus on the needs of our customers, which stand at the heart of all our decisions. The main idea of our product operates in select trades, where it has a competitive advantage and where it can provide superior service. We maintain a flexible partnership approach with other major carriers, and our new line structure is a much-needed alternative to customers concerned about the current alliance-dominated market.

Responsibilities:

• Hands-on full-stack development of innovative applications
• Owning the entire development cycle, including design, architecture, development, and DevOps
• Working in XP with Remote pairing
•  

Requirements:

• BS degree in Computer Science or equivalent combination of education and experience
• 5-6+ years of full-stack development
• 5-6+ years of experience in the following technologies: Java, Spring
• Experience with Functional Programming and Java Streams
• 2+ years of experience in front-end development with React
• Experience with developing a reactive UI (Reactive JS)
• 2+ years of experience in TDD/BDD development in the following frameworks: Junit, Jasmin, Mockito, Protractor/Selenium
• 2+ years of experience in micro-services-based architecture and tools (Spring Boot/Cloud)
• Experience in DevOps development and Jenkins
• Experience in development in Kotlin – an advantage
• Experience in designing, developing, and deploying cloud/hybrid-based solutions
• Experience in developing and deploying in container-based environments (Kubernetes, Cloud Foundry)
• Familiarity with the following design concepts: micro-services, service discovery, circuit breaker
• Self-starter with the ability to appropriately prioritize and plan complex work in a rapidly changing environment
• Versatility and the capability to switch easily between different tasks and technologies
• Experience in assessing a broad range of information solutions and products
• Strong critical thinker with problem-solving aptitude
• Good English - verbal and written

A stable Ukrainian software company (since 2012, delivering CRM/ERP, web & mobile solutions to clients in 35 countries) is looking for an Account Specialist.

REQUIREMENTS:

- Minimum 1 year of experience in a related field;

- Practical skills with CRM/ERP systems;

- Understanding of Lean, SCRUM, JIRA;

- English proficiency at Intermediate level or higher.

COMPANY OFFERS:

- Employment under a gig-contract (with SSC payments included);

- Flexible working hours (09:00-10:00 to 18:00-19:00) with a lunch break, weekdays only;

- 20 working days of paid vacation per year;

- Paid sick leave;

- Medical insurance;

- Paid gym;

- Payment for courses and trainings;

- Career development and professional growth;

- Paid lunches or parking (choice provided);

- Tea, coffee, water, snacks in the office;

- Office located near «Vasylkivska» metro station with Starlink and uninterrupted power supply;

- Access to a comfortable business center bomb shelter (also the metro is nearby).

We are looking for a skilled Tech Lead who can actively contribute to creation of a new solution for one of the biggest world platforms that works with Data and Product Identification. It is a global organization that has been developing standards for effective communication in product and logistics for more than 40 years. The company is an authorized Microsoft partner with offices in over 100 countries, serving more than 2 million businesses worldwide.
The company’s product portfolio includes a wide range of solutions that support identification, standardization, data management, and secure cloud-based information exchange

Skills required:
• 7+ years of software development experience;
• Commercial experience in Node.js (TypeScript, Nest.js);
• Commercial experience in front-end web-development Angular;
• Experience with DBs (SQL/Non-SQL/Document);
• Experience in developing, deploying, and debugging cloud-based applications using Azure;
• To be familiar with other Azure services like Azure Functions, Logic Apps, App Services, Azure AD B2C;
• Familiarity with one of the front-end frameworks;
• Upper-intermediate English is a must.

Responsibilities:
• Participation in system design of the portfolio of applications;
• Leading the technical design and implementation of the solution;
• Developing a brand-new solution through MVP and beyond;
• Collaborate with cross-functional team of architects, developers, business-analysists to implement the vision for the new generation of solution;
• Developing both back-end and front-end sides of a product;
• Work on integration with the internal and external systems as per business needs.

Will be a plus:
• Experience with GraphQL;
• Experience in Azure DevOps, CI/CD pipelines, and infrastructure as code (IaC) using tools such as ARM or Terraform;
• Knowledge of security best practices for cloud-based solutions, secure software development practices.

We offer:
• Flexible working arrangements;
• Paid vacations and sick leaves;
• Partial compensation for any sports activity;
• Medical insurance;
• English courses paid by the company;
• Challenging, and fast-growing product;
• Autonomous team structure with a lot of freedom and ownership;
• Opportunities to speak with clients and the development team only in English and free English classes.

WHO WE ARE 💫

Hi, we’re BetCare.

Our company specializes in multilingual customer care where we put heavy focus on sales, conversion, and customer reactivation strategies. Our clients are primarily from Europe, Canada, and Australia, so we operate in licensed markets globally.

Our team members’ strongest skills are Positive Language, Care and Sales. Our approach to every contact is to provide an excellent service experience in order to open up the customer to a sale.

WHO WE ARE LOOKING FOR 😎

We are seeking a highly motivated and organized Customer Support Project Coordinator with at least an Upper-Intermediate level of English proficiency and a minimum of 2 years of proven experience in a similar role. In this role, you will oversee our Customer Service Team, coordinate and communicate with clients and brands, collaborate with supervisors and team leaders to maintain top service levels, onboard team members for new projects, and handle planning, reporting, and quality assurance.

The ideal candidate has a proven track record in a similar role, excellent communication and leadership skills, and a strong customer-focused mentality. A degree in project management or business administration, along with previous experience in the IGaming niche, is preferred.

We value: respect, transparency, commitment, responsibility, and attention to detail.
We despise: dishonesty in any form, exaggerated snobbism, unprofessional work ethics.

MAIN RESPONSIBILITIES 🦾

• Lead and coordinate the Customer Support team.
• Ensure high-quality customer service and outsourced services.
• Manage communication with clients to ensure their satisfaction.
• Monitor the performance of the customer-support team.
• Analyze and improve current processes to enhance efficiency.
• Train and develop team members.
• Prepare reports on team performance and provide services for management.
• Create and send monthly performance and activity reports to our clients, ensuring clear communication of team achievements and areas for improvement.

A FEW MUSTS ❗

• Proven experience of at least 1 year in a comparable position (Customer Support Project Coordinator or Team Leader).
• Be fluent in written and spoken English (at least B2 Level). 
• Experience in iGaming is required.

WHAT WE OFFER 💎

• Fully remote work. In case you are Lviv based - ability to attend the office (which is absolutely pet-friendly 🐶).
• Comprehensive onboarding program, which will help you to facilitate your seamless integration into projects and enhance your adoption of best practices. (It is fully paid after successful completion).
• Diverse paid times off: Vacation, Recreation days, Birthday off, Sick leaves.
• Presents and bonuses from the company.

Can you relate to this? If your answer is "Hell Yes", apply here!