Jobs at Djinni

       We are an international iGaming holding, actively growing and now launching a new online casino project on the LATAM market, with an emphasis on Argentina.

       We are looking for a data-driven and creative Retention CRM Manager to take ownership of player lifecycle management and CRM communications. You will develop retention strategies, design and execute multi-channel campaigns (email, SMS, push, in-app), and drive personalization and automation that maximize player LTV, reduce churn, and increase revenue.

Key Responsibilities:

• Develop and execute CRM and retention strategies tailored for online casino players
• Segment player base by key parameters (LTV, deposit frequency, activity, geo, etc.)
• Plan, launch, and optimize multi-channel CRM campaigns (email, SMS, push, in-app, WhatsApp, Telegram, etc.)
• Monitor, analyze, and improve retention funnels and player engagement metrics.
• Collaborate with Marketing, Analytics, and Product teams to create personalized offers and promotions.
• Track and optimize KPIs such as Retention Rate, Reactivation Rate, Churn Rate, ARPPU, LTV.
• Run A/B tests and implement data-driven improvements.
• Support local marketing activities for LATAM players.
  
   

Requirements:

• 2+ years of experience as a Retention Manager / CRM Manager in iGaming.
• Hands-on experience with CRM tools (Optimove, Smartico, Salesforce, Ometria, Emarsys or similar).
• Strong analytical skills and experience with BI tools (Tableau, Power BI, Looker).
• Expertise in customer segmentation and building user journeys.
• Deep understanding of retention and monetization metrics in iGaming.
• English (B2+) is required; Spanish is a strong advantage (especially for LATAM).
• Creativity and ability to generate engaging and relevant content for different audiences.
  
   

What we offer:

• Opportunity to become part of the launch of a large international project
• Freedom of action and influence on the brand strategy
• Work in a multicultural team of professionals
• Competitive remuneration and bonus system
• Prospects for career and professional growth within a large holding
• Remote work format
• Health and leisure care: paid vacation and sick leave 
• Quick decision making and freedom from micromanagement
   
   Are you ready to create a brand that will be a leader in LATAM? Then join the best and shape the future of the iGaming industry with us! 🚀

About the company:
       Our LATAM iGaming startup is more than a business, it is a place where ideas, talents and opportunities meet. 🤝
      As part of an international holding, we bring global expertise in the gaming industry to the Latin American market, while remaining close to the culture and needs of players.

       You can grow with us, influence the outcome and shape the gaming experience of the future.💯

The Opportunity

!!! Please read: fluent English and relevant experience are a must; no shortcuts possible !!!

Max Facilitation is proud to partner with a market-leading European scale-up that is fundamentally redefining how modern enterprises manage their distributed workforces. Recognized recently as one of the Top 10 Startups in the Benelux region, our client provides an automated SaaS ecosystem that handles the complex lifecycle of IT infrastructure—from deployment to retrieval—across 100+ countries.

Your Mission

As a Senior Full Stack Engineer, you won't just be writing tickets; you’ll be an architectural cornerstone. You will join a multidisciplinary product team focused on building a "best-in-class" user experience. You will be responsible for:

• Architectural Evolution: Making high-level decisions to ensure the platform scales gracefully during this hyper-growth phase.
• End-to-End Ownership: Designing and implementing reusable APIs (Laravel) and sophisticated frontend components (React).
• Technical Leadership: Leading project initiatives and coordinating small pods of engineers (3+) to deliver complex features.
• Mentorship: Elevating the craft of the engineering team through code reviews, pair programming, and knowledge sharing.

The Tech Stack

• Backend: PHP 8 / Laravel
• Frontend: React.js / TypeScript
• Database: MySQL 8
• Infrastructure: Docker, Kubernetes, CI/CD pipelines
• Methodology: Strong emphasis on TDD

What You Bring to the Table

We are looking for a "product-first" engineer who understands that elegant code is a means to solving real-world customer problems.

• Experience: Approximately 6+ years of professional software development experience, with deep expertise in the Laravel and React ecosystems.
• Leadership Track Record: Proven ability to lead technical projects and guide the professional growth of mid-level peers.
• Product Mindset: You’ve worked in product-led environments and understand the balance between "perfect" code and "time-to-market."
• Communication: Fluent in English with the ability to articulate complex technical concepts to non-technical stakeholders or even join customer calls when a senior perspective is needed.
• Mindset: proactive, everything-is-possible attitude. You enjoy the dynamic, fast-paced nature of a scale-up environment.

CLUST is a venture builder where successful businesses grow.
Young entrepreneurs launch and scale projects within our ecosystem, and specialised professionals realise their professional potential. We aim to work with talented entrepreneurs to learn and turn great ideas into profitable businesses.

Now we’re working with a startup in the Health & Fitness niche — and assembling a powerhouse team to drive real impact. The product’s growing fast — with proven unit economics, positive ROI on key audiences, and a marketing engine built to scale.

We’re looking for a Senior Backend Engineer — someone who will take ownership of serverless backend architecture and help us build a reliable, scalable foundation for our fast-growing product.

Why this role is worth your attention:
— Work with a modern codebase built with up-to-date technologies — no legacy constraints.
— Take part in high-level system design and architectural decisions.
— Contribute to a product that uses AI to meaningfully personalize user experience, turning data into real, tangible value for users.
— Operate in a flat structure with fast decision-making and minimal bureaucracy.
— Build a product that delivers real value and has a measurable impact on users’ lives.
— A professional growth path within backend and infrastructure engineering, with increasing ownership over system design, reliability, and platform-level decisions as the product scales.

What you will do:
— Build and maintain serverless backend services on AWS (Lambda, SQS, RDS).
— Own serverless.yml configuration: deployments, stages, environments, IAM policies.
— Design and evolve asynchronous message-driven workflows
(retries, DLQs, monitoring, failure recovery).
— Optimize PostgreSQL (Amazon RDS) performance and reliability
(indexes, migrations, scaling strategies).
— Implement monitoring and alerting, improve production stability and observability.
— Collaborate closely with frontend and product teams.
— Contribute to architecture and technical decision-making.

What we’re looking for:
— 5+ years of professional software development experience.
— Strong backend expertise with Python (3+ years).
— Hands-on experience with AWS Lambda (function design, packaging, deployment, monitoring, cold starts).
— Skills with Serverless Framework and serverless.yml (stages, variables, IAM roles, plugins, CI/CD).
— Production experience with Amazon RDS (PostgreSQL).
— Confident use of Amazon SQS: standard vs FIFO queues, retries, DLQs, idempotency, visibility timeouts and backpressure patterns.
— Strong understanding of REST API design.
— Observability experience: CloudWatch logs & metrics, alarms, structured logging, basic tracing.
— Deep understanding of security fundamentals: IAM least-privilege approach, secrets management (SSM / Secrets Manager), encryption basics, VPC fundamentals.
— Product mindset and autonomy in decision-making.
— English level: B1 and higher.

Will be a plus:
— Experience integrating payment providers.
— Experience with Google Spreadsheets integrations.

What we offer:
— Fully remote setup with flexible working hours.
— Benefits package (paid vacation, sick leave, and more).
— Support for personal and professional growth.
— Access to a curated corporate knowledge library.

We believe work should have meaning.
At CLUST, you’ll build systems that matter — with people who respect your experience and engineering ideas.

Sounds like a good match?
Send us your CV — we’d be glad to talk.


 

We’re building a Mental Health product for the US market. The team is small, and the main focus right now is shipping new features.

What you’ll do

• Develop and maintain web features using Next.js / React / TypeScript
• Integrate third-party services and APIs
• Work in a small team with a strong focus on fast feature delivery
• Provide engineering input: suggest improvements and solutions that move the product forward (not just “complete tasks”)

Requirements

• 3+ years of experience in web development
• Strong hands-on skills with Next.js, React, and TypeScript
• Experience with third-party integrations
• English: B2+

Nice to Have

• Firebase
• Cypress (or other testing frameworks)
• Material UI
• Experience with CI/CD

What we value

Proactivity and product ownership: we’re looking for someone who doesn’t just execute tasks, but actively contributes to improving the product through technical decisions and initiative.

Our mission is to change this world by making blockchain accessible to everyone in everyday life. WhiteBIT is a global team of over 1,200 professionals united by one mission — to shape the new world order in the Web3 era. Each of our employees is fully engaged in this transformative journey.

We work on our blockchain platform, providing maximum transparency and security for more than 8 million users worldwide. Our breakthrough solutions, incredible speed of adaptation to market challenges, and technological superiority are the strengths that take us beyond ordinary companies. Our official partners include the National Football Team of Ukraine, FC Barcelona, Lifecell, FACEIT and VISA.

The future of Web3 starts with you: join us as an IT Operations Manager!

Requirements:
— 5+ years in IT operations, with at least 2+ years in a managerial role.
— Strong understanding of IT infrastructure, Security, and Cloud services.
— Proven experience managing IT budgets.
— Solid knowledge of ITIL/ITSM and Project Management methodologies.
— Exceptional strategic thinking, conflict resolution, and the ability to communicate complex technical concepts to non-technical stakeholders.

Responsibilities:
— Manage and mentor the IT Helpdesk team, ensuring they reach their KPIs and professional growth targets.
— Forecast talent and technology needs to ensure the IT department is always ahead of company growth.
— Lead negotiations for high-value contracts and manage strategic relationships with key IT service providers.
— Develop and manage the annual IT OPEX and CAPEX budgets.
— Collaborate with teams to ensure that all operational processes strictly follow corporate security standards.
— Ensure all IT services are delivered via standardized, measurable, and documented processes.
— Act as the primary bridge between IT and other departments (HR, Finance, Legal) to align IT operations with organizational needs.

Work conditions:
Immerse yourself in Crypto & Web3:
— Master cutting-edge technologies and become an expert in the most innovative industry.

Work with the Fintech of the Future:
— Develop your skills in digital finance and shape the global market.

Take Your Professionalism to the Next Level:
— Gain unique experience and be part of global transformations.

Drive Innovations:
— Influence the industry and contribute to groundbreaking solutions.

Join a Strong Team:
— Collaborate with top experts worldwide and grow alongside the best.

Work-Life Balance & Well-being:
— Modern equipment.
— Comfortable working conditions, and an inspiring environment to help you thrive.
— 24 calendar days of paid leave.
— Additional days off for national holidays.

Location: Remote
Employment: Service Agreement (Full-time)

From Kyiv to Dubai, from Riga to Toronto — SolveX is where fintech meets global ambition.
We’ve been in payments for years — high volumes, established reputation, strong merchant network, and deep expertise in high-risk industries.

Now we’re strengthening our Sales & BizDev team and opening a role for a Sales Manager who knows the igaming/high-risk space, understands merchants, and brings a warm or hot contact base.

About SolveX

SolveX is a leading fintech company specializing in payment solutions for high-risk industries.

Before the war, SolveX dominated the Ukrainian payments market as the top provider for major merchants and aggregators. In 2024, we relaunched from Kazakhstan — and today we process over $100M monthly transactions, expanding rapidly across Europe, Asia, and Canada.

With offices in Almaty, Kyiv, Riga, Warsaw, Dubai, and a global remote team, we combine local presence with international reach. Our strength? Building localized payment methods and tailor-made solutions that drive faster onboarding, compliance, and merchant growth.

Your Mission

Drive new merchant acquisition and grow SolveX’s commercial presence across Asia, CIS, and LATAM. You’ll own the entire sales cycle and directly influence our monthly volumes and regional growth.

What You Will Do

• Daily lead generation and active pipeline building across assigned regions (Asia / CIS / LATAM)
• Manage full sales cycle: outreach → pitch → negotiation → onboarding → account development
• Maintain ongoing communication with new & existing merchants
• Collaborate with internal teams (Tech, Compliance, Finance, Legal) for onboarding & process support
• Analyze performance and identify opportunities for volume growth

• Increase monthly processing volumes and ensure stable client performance

   

Ideal Candidate Profile

Experience & Background

• 2–5+ years in Sales or BizDev within Payments, PSPs, Aggregators, or iGaming/high-risk companies.
• Existing warm or hot contact base among merchants
• Experience in Asia, CIS, or LATAM markets is a strong advantage

Hard Skills

• Strong understanding of high-risk industries & payment flows
• Experience working with merchants in gambling/betting/igaming
• Ability to manage deals end-to-end with minimal oversight
• Strong analytics mindset: ability to work with reports, metrics, performance data

Soft Skills

• Excellent negotiation & communication
• High autonomy and ownership
• Ability to work under pressure
• Multitasking and speed
• Analytical, structured, proactive

Languages

• Strong English (required)

   

Why SolveX?

• Stability: Official employment & reliable compensation
• Flexibility: Fully remote work, flexible schedule, international environment.
• Growth:  Clear career progression, opportunity to grow into Senior / Head of Sales.
• Exposure: Work directly with global merchants in high-risk markets.
• IImpact:  Direct influence on revenue, market expansion, and commercial strategy.
• Network: Attend top-tier fintech conferences with the team.

Binariks is actively seeking a motivated Sales Assistant to support the CEO in managing administrative, operational, and sales-related tasks to maximize efficiency.

What We’re Looking For:
 

• At least 1 year of experience in Lead Generation
• Good understanding of the IT market
• Intermediate English and higher
• Proactiveness, motivation, and honesty are a must
• Result orientation and ability to provide results in the short term
• Good prioritization abilities, time management and self-organization skills
• Ability to multitask and attention to details

Your Responsibilities:
 

• Generating business leads primarily through outbound channels
• Attracting and converting prospects into leads
• Building up effective communications with prospects via social media (LinkedIn, email)
• Searching and analyzing information on potential or existing customers and markets
• Actively participating in identifying new markets and directions
• Working with cold email automation tools
• Working with CRM daily
• Making fundamental research of the companies and contacts within the focus markets and target companies
• Preparing presentations, conducting market research

We are looking for an experienced, independent, and highly motivated DevOps Engineer with a “get the job done” mindset to take full ownership of our DevOps infrastructure and operations. This is a key role within the tech team, reporting directly to the Head of Engineering, with the mission of designing, building, and maintaining the backbone of our production environment — from CI/CD pipelines to cloud infrastructure and beyond.
 

Key Responsibilities

• Build, manage, and maintain cloud infrastructure and deployment environments (Staging, Production).
• Lead and optimize CI/CD processes end-to-end.
• Ensure high availability, security, monitoring, and performance of production systems.
• Respond to production incidents and be available during off-hours in case of critical issues.
• Design and implement automation tools and scripts to streamline workflows.
• Select, integrate, and manage DevOps tools and platforms that support scalability and reliability.
• Collaborate closely with development and support teams, serving as the primary DevOps authority within the organization.
   

Requirements

• Minimum of 5 years of hands-on DevOps experience in tech-driven environments.
• Proven experience with CI/CD systems (e.g., GitHub Actions, GitLab CI, Jenkins, etc.).
• Solid experience working with cloud providers, preferably AWS.
• Strong scripting skills (Bash, Python, or similar).
• Hands-on experience with containerization and orchestration tools (Docker, Kubernetes).
• High-level English — both written and spoken.
• Strong sense of ownership and accountability — able to independently manage and lead all aspects of DevOps.
• Proactive, results-driven, and resilient — capable of handling high-pressure scenarios and resolving problems quickly and effectively.
   

Advantages

• Experience in a startup or fast-paced environment.
• Knowledge of DevSecOps and security best practices.
• Experience designing DR (Disaster Recovery) and High Availability architectures.

At the moment the company is looking for a Golang Developer who will be a part of their team:

Tasks:

-Write robust, scalable and easy-to-maintain code

-Develop high-quality integration code with third-party APIs and services, following the latest design and development patterns

-Collaborate with cross-functional teams to identify and resolve integration issues

-Research, design, scope, and estimate project requirements, ensuring the team meets agreed deadlines

-Ensure the team is to coding standards and best practices

-Develop and maintain technical documentation to ensure it reflects the current state of integration architecture and design

-Stay up-to-date with the latest integration technologies, trends, and tools, and apply them to improve our integration services

-Participate in code review sessions, providing feedback to team members

-Contribute to the development and implementation of processes and procedures to ensure the team's productivity and efficiency

Must-have:

-At least 3+ years of experience with Golang

-Knowledge of database (preferably PostgreSQL)

Nice-to-have:

-Previous experience with Linux, Docker, Kubernetes

-Knowledge of gRPC

-Ability to design, implement, and build microservices

Benefits:

-Full-time, remote job

-4 days working week (Monday - Thursday, Friday day off)

-Paid vacation (20 days) and sick leaves

-Flexible working schedule

-Friendly professional staff and warm atmosphere

Interview process:

-Call with HR

-Deeper technical interview with CTO and Systems Architect

Requirements:
 

• At least 1 year of proven experience as a Quality Assurance Specialist
• Strong knowledge of software QA methodologies, tools, and processes
• Experience in test documentation design (test plans, bug reports, etc.)
• Understanding of the software development life cycle and experience working with different methodologies
• Excellent problem-solving and analytical skills
• Attention to detail and the ability to work well as part of a team

Will be plus:

• Skills in programming
• Experience with DBMS (MySQL, PostgreSQL, etc.)

⠀
We offer:
 

• Stable and competitive compensation with regular results-based review
• Opportunities for career growth and raising professional skills
• Dynamic environment with low level of bureaucracy
• Innovative projects with advanced technologies
• Your bookkeeping will be maintained by a professional accountant
• Compensation external English language trainings

Responsibilities:
 

• Perform thorough manual testing of web applications to ensure compliance with requirements
• Document test results and prepare detailed reports on findings
• Maintain clear and open communication with project stakeholders, including clients, team members, and executives
• Continually improve QA processes to ensure high-quality products

We are an official partner of one of the largest online trading platforms in the world. Our specialists form a team of professionals who approach every challenge with passion and determination. We don't just work for our clients; we create real opportunities for their growth. Every project is a chance for us to deliver the best results. Our clients' success is our goal, and we are ready to pursue it together!

We are seeking a QA Test Developer (Automation Engineer) to join our team. The successful candidate will be responsible for writing programmatic tests across various programming languages and environments. These tests will be integrated into our GitLab CI/CD pipelines and report back via the CI/CD runner. The goal of this position is to ensure that each feature developed has an accompanying test to verify that it works as expected and intended, regardless of the technology stack involved. 
 

Key Responsibilities: 

• Develop and maintain automated test suites for different projects, including PHP, JavaScript/Node.js, and web applications. 
• Write tests-as-code using appropriate frameworks such as PHPUnit for PHP, Japa and Vitest for JavaScript/Node.js, and Playwright and Puppeteer for browser-based applications. 
• Design and implement tests based on the requirements of each task, ensuring comprehensive coverage. 
• Integrate automated tests into GitLab CI/CD pipelines, configuring them to automatically block code from advancing if tests fail. 
• Collaborate closely with development teams to understand feature requirements and ensure tests accurately assess functionality. 
• Contribute to the continuous improvement of testing frameworks, tools, and processes. 
• Stay current with the latest trends and technologies in software testing and automation. 

Qualifications: 

• Proven experience as a QA Automation Engineer or in a similar role. 
• Proficiency in writing tests-as-code with the ability to design and implement tests based on task requirements, regardless of language or environment. 
• Familiarity with testing frameworks and tools such as PHPUnit, Japa, Vitest, Playwright, and Puppeteer. 
• Experience integrating automated tests into GitLab CI/CD pipelines. 
• Strong understanding of software development life cycles and testing methodologies. 
• Ability to write clear, maintainable, and efficient test code. 
• Experience with version control systems, particularly Git. 
• Problem-Solving Approach: A proactive attitude toward tackling challenges, with a willingness to explore and learn new solutions. Openness to collaboration and seeking assistance when needed to find effective outcomes. 
• Best Effort Commitment: Dedication to giving your best effort in all tasks, striving to achieve high-quality results even when faced with complex problems. 
• Strong communication and teamwork skills. 
• English language skills at B2/C1 level.

With us you will get:

• Flexible start of the working day (9:00-17:00, 10:00-18:00, 11:00-19:00).
• Comfortable office with modern equipment.
• Health insurance, which is fully covered by the company.
• A subscription to a closed gym.
• Professional development courses.
• Mental health services.
   

We are looking for a Project Manager to lead the end-to-end implementation of IT solutions within a service-oriented department. The role includes delivering new systems from scratch, modernizing existing platforms, integrating services, and ensuring stable operations across the organization. 

Key Responsibilities:

• Manage full project life cycle: requirements discovery, planning, delivery, testing, rollout, and post-launch stabilization.
• Lead implementation and enhancement of ERP, CRM platforms, Power Platform solutions, and other enterprise systems.
• Coordinate cross-functional teams, vendors, technical experts, and internal stakeholders to ensure timely and aligned delivery.
• Develop and maintain project documentation: roadmaps, schedules, risk registers, scope descriptions, budgets, and status reports.
• Oversee integrations, data flows, and technical design alignment with business objectives.
• Drive updates and modernization of existing systems, including analysis of improvement needs and planning of incremental releases.

• Facilitate change management by running demos, workshops, and communication sessions, and ensuring stakeholder alignment across business units.

   

Required Competencies:

• Experience managing IT implementation projects (ERP, CRM, Power Platform, custom enterprise solutions).
• Understanding of SDLC, integration principles, APIs, data migration, and application architectures.
• Strong planning, prioritization, and risk management skills.
• Practical experience with Agile, Waterfall, or hybrid delivery models.
• Ability to structure complex information, manage expectations, and communicate effectively with technical and non-technical teams.
• Analytical mindset with a focus on predictable delivery and continuous improvement.

Nice to Have:

• Hands-on experience with MS Dynamics implementation or large-scale CRM rollouts.
• Experience with Power Apps, Power Automate, Power BI, or similar low-code platforms.
• Background in enterprise-level IT environments or complex service organizations.
• Familiarity with tools like Jira, Confluence, MS Project, Monday, Notion, or similar project management platforms.

Due to the growing number of projects and higher quality requirements, the team is expanding and seeking an experienced QA Engineer. This role will strengthen test coverage, speed up feature validation, and reduce the risk of defects reaching production.

Responsibilities:

• Perform functional, integration, and sanity testing of complex logic with a strong focus on the user interface and overall user experience.
• Analyze requirements, create high-quality checklists, test cases, test reports, and provide accurate task estimates.
• Collaborate closely with developers, analysts, and other team members to ensure stable product quality.
• Participate in regression testing and help build test coverage for various features and projects.

• Contribute to improving testing processes, propose enhancements, and influence product quality.

   

Requirements:

• 2+ years of experience testing web applications.
• Experience working with systems that have complex business logic (CRM, ERP, or similar).
• Strong analytical thinking and the ability to critically evaluate requirements.
• Experience creating test documentation: checklists, test cases, reports.
• Understanding of key testing methodologies, techniques, and best practices.
• Experience in UI testing (functional and integration) for web or desktop applications.
• Basic knowledge or interest in performance testing is an advantage.
• Basic SQL and API knowledge is a plus.
• Experience or interest in automated testing (Playwright or similar tools).
• Excellent communication skills and the ability to convey information clearly.
• Proactive attitude, independence, and a desire for continuous development.

Responsibilities:

• Analyze and document current business processes (AS IS) and design target processes (TO BE).
• Identify opportunities to optimize processes and automate with a strong focus on business value.
• Gather, structure, and document functional and non-functional requirements.
• Prepare and maintain technical documentation (BRD, SRS, User Stories, Acceptance Criteria).
• Support the development lifecycle by collaborating closely with developers and QA during implementation.
• Analyze and re-engineer existing business processes, including decision-making workflows.
• Contribute to product discovery, solution design, and delivery.

Requirements:

• 1+ year of experience as a Business Analyst or Business Process Analyst (mandatory).
• Hands-on experience in software development or automated testing (mandatory).
• Strong understanding of the Software Development Life Cycle (SDLC).
• Proven experience in requirements elicitation and documentation.
• Solid knowledge of BPMN 2.0 and UML.
• Understanding of APIs and web services; experience working with integrations.
• Experience in business process re-engineering and optimization.

Will Be a Plus

• Experience with CRM, ERP, financial systems, or enterprise platforms.
• Experience working in Agile teams (Scrum/Kanban).
• Strong stakeholder communication and facilitation skills.

Genesis is a full-service international IT company. More than 1,500 people in five countries create products for more than 200 million unique monthly users. We are one of the largest partners of Facebook, Google, Snapchat, and Apple in Eastern Europe. Our ecosystem consists of more than 15 companies and an investment fund.

EverHelp is a company in the Genesis ecosystem. We’re a team of professionals, that’s developing outsourcing support services for plenty of products all over the world at a dynamic tempo. The project launched in 2021, and we've experienced a yearly growth rate of +82%. Since February 2022, we've managed to preserve all our workplaces and, most importantly, we continue to strengthen our team while maintaining an employee satisfaction rate of over 90%.
 

We are looking for a Coaches Success Coordinator to support users via live chat and deliver a great customer experience.
 

Your future responsibilities include:

• Handle customer inquiries via live chat (Intercom) in a timely and professional manner.
• Ensure a positive customer experience by effectively resolving issues and supporting users throughout their journey.
• Work with freemium users and guide them toward paid plans by explaining the value of access to a real professional coach.
• Provide supportive, empathetic guidance and suggest basic self-help approaches aligned with the product’s purpose.
• Document conversations and updates accurately in the CRM system.
• Collaborate with the team to maintain high service quality and customer satisfaction.
• This is a 3-month contract role with the possibility of extension based on performance and business needs.
   

Needed experience & skills:

• At least 6 months of experience in customer support or a related field.
• English level B2+.
• Clear communication skills, empathy, and a customer-focused mindset.
• Ability to solve problems, think critically, and pay attention to details.
• Comfortable working with CRM systems (Intercom is a plus).
• Proactive, adaptable, and open to feedback.
   

Work with EverHelp is about:

• 20+ vacation days and unlimited sick leaves,
• Ability to work fully remotely,
• A professional team of specialists, ready to share their expertise, along with internal communities and team activities, fosters continuous learning and development both within the team and on an individual level,
• Opportunity for a career growth. 32% of our teammates obtained a new role during their first year of work in our company. 86% of our Team Leads have been our Customer Support Agents in the past.
   

Submit your resume and join our team!