Jobs at Djinni

Location: Remote
English: Upper-Intermediate+ (critical)

Tech stack:
Frontend: Vue / React (strong level — this is a key factor)
Backend: Python
Database: PostgreSQL
Infrastructure: AWS, Docker

Key requirements:

Strong frontend skills (critical) — pixel-perfect implementation from Figma
End-to-end development experience (full-stack, not a narrow profile)
API integrations (email, search, etc.)
Working with business logic
Database design and optimization (Postgres)
Ability to collaborate with a designer and PM
Attention to detail (UX, components, performance)
Experience with production projects (real users)

Nice to have:

OpenSearch / TypeSense
Experience with AI (not a priority)

Globally, the project is a news aggregator focused on AI/Technology.

What needs to be done:

Current priority tasks:
Unifying the authorization flow
Hybrid search — keyword + semantic. Lots of pitfalls here: performance, result validity (there may be gaps in the data that another person is responsible for), and formulas for merging results between keyword and semantic search
Graph visualization

Reporting

Google Docs — every step must be validated with metrics on "result relevance" and performance
Google Sheets — same as above
Always show up for daily standups
Always be available during working hours

Job Description

Must Have Skills:

Knowledge of C/C++ programming languages
Understanding OOP
Basic knowledge of data structures and algorithms
Basic knowledge of Linux and Networking
Multithreading ( Mutex, Semaphore etc. )
Understanding of OS concepts (functions of OS, kernel and userspace components)
Experience with toolchains, compilation and debugging process
Git basics, experience with version control systems would be a plus

Would be a plus:

Experience in Embedded Systems development
Experience in Linux Kernel space development
Intermediate level of English knowledge

Job Responsibilities

Project specific training that includes learning product features and utilizing them in a daily work.
The project is focused on firmware development for networking devices that are based on the Atmel and Texas Instruments chips.

Department/Project Description

Partner is one of the leaders in design, development and manufacturing data communications equipment for the industrial Internet of Things — connecting physical assets to business processes to deliver enhanced value.

Skill Category

C/Embedded

Keyskills - Must Have

• C
• C++-Linux
• OOP
• Embedded Linux
• Networking
• Git

Keyskills - Nice to Have

Location: Remote, aligned with CET business hours
Company Headquarters: Amsterdam, Netherlands
Employment Type: Full-time, Freelance 
 

We’re looking for a proactive Full Stack JavaScript Developer with 3+ years of hands-on experience to take ownership of core systems across frontend, backend, and infrastructure.

This role is ideal for someone who:

• Prefers Vanilla JavaScript over heavy frameworks
• Enjoys debugging real production issues

• Can confidently work across the full stack — from browser to server to deployment

   

You’ll play a key role in building and scaling high-performance web applications, payment flows, and multi-locale user experiences.

What You’ll Do

• Write clean, maintainable, and scalable JavaScript code (frontend & backend)
• Build and maintain Node.js + Express APIs using a structured architecture
• Develop fast, responsive frontends using Vanilla JS (ES6 modules)
• Integrate third-party services, especially payment providers and webhooks
• Implement and maintain multi-language (i18n) user flows
• Configure and manage Nginx routing, domains, and SSL setups
• Deploy and maintain applications using Docker and CI/CD pipelines
• Troubleshoot production issues (logs, network requests, env configs)

• Collaborate with team members and help improve development workflows

   

Tech Stack (You’ll Work Across All Of This) 

Frontend

• HTML5, CSS3
• Vanilla JavaScript (ES6 modules)
• Vite

Internationalization

• i18next
• Multi-locale URL routing

Backend

• Node.js
• Express
• Axios
• dotenv

Architecture

• Route / Controller / Service pattern

Infrastructure & DevOps

• Nginx (reverse proxy, redirects, subdomains)
• Let’s Encrypt (SSL)
• Docker & Docker Compose
• Linux CLI

CI/CD & Hosting

• GitHub Actions
• SSH / rsync deployments
• DigitalOcean

Payments & Integrations

• PayPal, Apple Pay, Google Pay
• Webhooks & asynchronous flows
• Redirect & 3DS handling

Version Control

• GitHub PR workflow (staging/main, rebase-based flow)

   

What We’re Looking For

• 3+ years experience in full stack JavaScript (Node.js + Vanilla JS)
• Strong debugging skills in plain JavaScript (no reliance on frameworks)
• Solid experience building Express APIs with validation and error handling
• Hands-on experience integrating payment providers and handling edge cases (redirects, 3DS, webhooks)
• Practical knowledge of Nginx (routing, proxying, domain handling)
• Experience with Docker and Linux environments
• Familiarity with CI/CD pipelines (GitHub Actions preferred)
• Comfortable working in production environments and troubleshooting live issues

• Experience with localization / multi-locale applications

   

Nice to Have

• Experience with DigitalOcean (VPS setup, networking, firewalls)
• Background in e-commerce, funnels, or upsell flows
• Understanding of performance optimization for conversion-focused pages

Why Join Us?
You’ll step into a role where your technical skills and sharp decision-making  abilities will make a real impact. Expect a dynamic environment, strong collaboration, and exciting growth opportunities!
 

Ready to bring your expertise to our team?

Our client is the leader in the Early Childhood Education (ECE) sector, providing the most widely used developmental assessment and curriculum system in the US. 

They are early in shaping how AI changes the way they build and operate software. They have active initiatives in AI tooling cost-management and agentic development workflows, but their direction is still forming and will keep evolving as the field does. 

They are not looking for someone to execute a fixed plan, they are looking for an experienced practitioner who can validate the direction we are setting, bring expertise we do not have in-house, stay ahead of what is emerging, and help us adjust and grow as the landscape shifts. This person is hands-on enough to build and prove things directly, and senior enough that we trust their judgment on where to place bets.

What you will do

• Act as a hands-on technical partner across AI engineering initiatives, currently spanning tooling cost management, model routing and selection, and agentic development workflows.
• Pressure-test the approaches they are considering, tell them where they are wrong or where a better path exists, and back it with evidence rather than opinion.
• Bring outside expertise and patterns from how other organizations are solving these problems, so they are not learning everything the expensive way.
• Track what is emerging across models, tooling, frameworks, and techniques, and translate it into concrete recommendations on what they should adopt, defer, or ignore.
• Build and run proofs of concept to validate ideas quickly, then help them decide what to operationalize.
• Help mature their agentic development workflow so engineering teams can adopt it, including model routing and token efficiency.
• Partner with Infrastructure and Security so that what they build fits their architecture and meets their data privacy obligations.
• Help them build internal capability, so the expertise compounds with their team and does not leave when the engagement ends.

Required background

• 5+ years in software, platform, or ML engineering, with recent, direct experience building and operating LLM-backed systems in production.
• Demonstrated breadth across the current AI engineering stack: models and their tradeoffs, inference cost dynamics, gateways and routing, agentic workflows, and the AI coding tool landscape.
• A track record of forming a point of view on fast-moving technical decisions and being right often enough to be trusted with them.
• Strong hands-on engineering ability. This person builds, benchmarks, and ships, not just advises.
• Comfort operating with ambiguity and early-stage direction; able to bring structure rather than wait for it.

• Cloud and infrastructure fluency (AWS preferred, including Bedrock).

   

Strongly preferred

• Experience helping an organization adopt AI-first engineering practices, not just individual tool use.
• Hands-on model evaluation and routing design, and exposure to AI cost governance.
• Experience in regulated data environments. 
• A habit of staying current through real practice (building, writing, contributing) rather than headlines.

What this role is not

• Not a fixed-scope implementation seat. The work will change as their direction evolves, and they want someone who helps drive that change.
• Not a data science or model training role. The focus is applied AI engineering, integration, and enablement.
• Not a manager. Individual contributor, hands-on, with influence earned through expertise. 

Are you an experienced Publisher Manager and a natural leader with a strong background in the AdNetwork industry? We are looking for a Publishers Team Lead who can lead a high-performing team, drive publisher growth, and build new revenue opportunities. You’ll join a global and ambitious team where initiative, ownership, and creative thinking are highly valued.

Requirements for the candidate:

• 3+ years of experience as a Senior Publisher Manager, including 1.5+ years in a leadership role
• Proven experience managing publisher teams and achieving revenue targets
• Strong knowledge of CPC, CPM, and flat deal models
• Experience with publisher hunting and building direct partnerships
• Strong negotiation and communication skills
• Strategic thinker with an out-of-the-box approach to finding new opportunities
• Proactive, independent, and comfortable in a fast-paced environment; strong analytical skills

• Fluent English

   

Responsibilities:

• Lead and motivate the Publisher Manager team to achieve KPIs and growth targets
• Develop and execute strategies for acquiring new publishers and expanding the partner network
• Build and maintain strong relationships with key publishing partners
• Analyze performance data and optimize publisher revenue streams
• Support the team with negotiations, strategy, and problem-solving
• Ensure efficient processes, accountability, and continuous improvement within the department
• Collaborate with Advertiser Managers to maximize business growth

What we offer:

• Competitive compensation with performance-based bonuses
• Opportunity to lead and grow within a global international holding
• No bureaucracy or micromanagement - we value ownership, trust, and initiative
• Educational programs to expand your expertise
• Team-building activities and opportunities to attend industry events
• Paid time off and holiday gifts
• Full remote or Cyprus office

Why join us?

If you are ready to take ownership of a growing publisher department, influence business results, and build strong partnerships in the AdNetwork industry - this opportunity is for you. Join our team and help us scale to new heights!

Send us your resume today - we are excited to meet you! 🤩

Description

We are the creators of a new fintech era!
Our mission is to change this world by making blockchain accessible to everyone in everyday life. WhiteBIT is a global team of over 1,300 professionals united by one mission — to shape the new world order in the Web3 era. Each of our employees is fully engaged in this transformative journey.
We work on our blockchain platform, providing maximum transparency and security for more than 8 million users worldwide. Our breakthrough solutions, incredible speed of adaptation to market challenges, and technological superiority are the strengths that take us beyond ordinary companies. Our official partners include Juventus, FC Barcelona, FACEIT, and VISA.

Requirements

— 5+ years of experience in influencer marketing (Senior level)

— Proven experience in FinTech (exchanges, neo-banking, brokers, payments) or Web3 / Crypto products

— Strong track record in performance campaigns (not only awareness)

— Experience working with Affiliate / CPA / hybrid models

— Existing network of crypto and finance influencers and agencies (EU / LATAM) - MUST HAVE

— Strong understanding of unit economics (CAC, LTV, ROMI etc.)

— Experience scaling campaigns across multiple GEOs

— Strong negotiation and deal-making skills

— Data-driven mindset (comfortable working with performance metrics daily)

— Experience working cross-functionally with legal, finance, product, design, copywriting etc.

Responsibilities

— Own and scale performance-driven influencer campaigns (trading volume, first trades, card activations & transactions)

— Develop and execute CPA / Affiliate / Hybrid models aligned with unit economics

— Drive ROMI-positive campaigns and optimize based on daily performance data

— Build and manage a portfolio of high-performing influencers and agencies across EU and LATAM

— Source, negotiate, and launch collaborations end-to-end

— Continuously test new growth mechanics (offers, tournaments, gamification)

— Analyze key metrics: First Deposits, First Trades, Trading Volume, CAC, ROMI etc.

— Collaborate with internal teams: product, legal, finance, design, copywriting

We're looking for a proactive Sales Manager who is passionate about IT sales, enjoys building relationships with international clients, and is eager to contribute to the company's growth.

Responsibilities

• Identify and generate new B2B sales opportunities through outbound prospecting.
• Manage the full sales cycle from lead generation to deal closure.
• Communicate with potential clients via email, LinkedIn, calls, and video meetings.
• Understand client business needs and propose suitable IT solutions.
• Prepare commercial proposals and negotiate contract terms.
• Build and maintain long-term relationships with clients.
• Collaborate closely with the recruitment, delivery, and technical teams.
• Maintain accurate sales records in the CRM system.
• Achieve individual sales targets and KPIs.

Requirements

• 1+ year of experience in B2B sales in an IT outsourcing or software development company.
• English level: B2+ (Upper-Intermediate or higher) - both written and spoken.
• Strong communication, negotiation, and presentation skills.
• Experience with LinkedIn, email outreach, and CRM systems.
• Understanding of the software development lifecycle and IT services.
• Ability to work independently and manage multiple opportunities simultaneously.
• Goal-oriented mindset with strong organizational skills.

Nice to Have

• Experience working with international markets (US, UK, Europe).
• Experience using LinkedIn Sales Navigator, Apollo, or similar lead generation tools.
• Understanding of outsourcing, outstaffing, and dedicated team business models.

If you're motivated by results, enjoy communicating with people, and want to grow in international IT sales, we'd love to hear from you!

This is a fantastic opportunity to join a fast-growing company at the heart of the digital revolution. Our software product is revolutionising manufacturing through automation. We are trusted by global brands and work across sectors (mobility, consumer goods, machinery etc).

We have a talented and ambitious team. We value integrity and are passionate about our mission to revolutionise advanced manufacturing.

This is your opportunity to:

• Be part of a fast-growing software product company in advanced manufacturing.
• Learn and fulfil your potential in an open, knowledge-driven culture.
• Share in our ambitious vision and make a meaningful difference towards autonomous manufacturing.

Responsibilities:

• Development of new features and new parts of the app.
• Work in a cross-functional Scrum team alongside Frontend and QA Engineers.
• Maintaining, improving and extending existing functionality.
• Сonstantly improving code organization and evolving application design.

You will be joining a well-versed team if you have:

• Minimum of five years of experience in Node.JS development.
• Minimum of two years of React.JS experience.
• Minimum of two years of team leadership experience.
• Bachelor’s Degree or Master’s Degree in Computer Science.
• Proven ability to mentor and develop team members.
• Experience with Sequelize, PostgreSQL, database design, microservices.
• AWS (EC2, Lambda, SNS, and others).
• Knowledge of web application security best practices.
• Excellent analytical and problem-solving skills to address challenges and find solutions.
• HTML/CSS; Pre/post - processors, methodologies.
• Experience with unit, integration, and end-to-end testing methodologies.
• Understanding of DevOps principles and tools (CI/CD, containerization).
• Git branching strategies.
• Scrum Agile principles and processes.
• English level - Intermediate and higher. 

What we offer:

• Competitive salary.
• Military exemption (in the process of implementation).
• Work in a product company (HQ in London, clients in North America/Europe).
• Modern technology stack.
• 20 working days of vacation.
• 8 working days of sick-leaves.
• Long-term & safe employment with paid holidays and paid sick leaves.

We are looking for an experienced Product Manager to drive the growth and performance of our iGaming product across LATAM markets. The ideal candidate has hands-on experience operating casino products on the GR8 Tech platform and understands the specifics of player behavior, retention mechanics, content management, and market localization in Latin America.

This role combines product ownership, commercial thinking, and operational excellence. You will work cross-functionally with CRM, Payments, VIP, Analytics, and Marketing teams to optimize player experience and maximize product performance.

Key Responsibilities:

• Own the day-to-day performance and development of the product across LATAM markets
• Manage and optimize the casino offering, including game portfolio, providers, tournaments, promotions, and player engagement mechanics
• Analyze product performance, player behavior, and key business metrics to identify growth opportunities
• Collaborate with CRM, VIP, Marketing, and Analytics teams to improve acquisition, retention, and monetization performance
• Define product requirements and priorities based on business needs and market insights
• Work closely with platform providers and third-party vendors to implement product improvements and resolve operational issues
• Monitor competitor activity, market trends, and player preferences across LATAM regions
• Coordinate localization efforts, ensuring the product experience aligns with local market expectations
• Participate in launch activities for new features, content, and market initiatives
• Drive continuous product optimization through data-driven decision making

Requirements:

• 3+ years of experience in Product Management, Product Ownership, Casino Management, or Product Operations within iGaming
• Proven experience working with the GR8 Tech platform
• Strong understanding of online casino products, player lifecycle, retention mechanics, and monetization strategies
• Experience managing products targeting LATAM markets
• Strong analytical skills with the ability to interpret product and business performance data
• Experience working with product KPIs such as GGR, NGR, Conversion, Retention, ARPU, LTV, and Churn
• Ability to prioritize initiatives based on business impact and available resources
• Experience collaborating with cross-functional teams in a fast-paced environment
• Upper-Intermediate English or higher

Nice to Have:

• Experience launching new GEOs or brands within LATAM
• Understanding of sportsbook products and cross-sell mechanics
• Experience with BI tools such as Tableau, Power BI, Looker, or similar
• SQL knowledge
• Spanish or Portuguese language skills
• Experience working with CRM, Loyalty, VIP, or Payments functions

Personal Qualities:

• Strong ownership mindset
• Commercial and business-oriented mindset
• Analytical and data-driven approach
• Ability to balance strategic thinking with operational execution
• Proactive problem-solving attitude
• Excellent stakeholder management and communication skills
• Adaptability and ability to perform in a fast-changing environment

We are looking for an AI Solutions Engineer to join our team! The AI Solutions Engineer designs, builds, and operates production-ready AI solutions for IT Operations, IS Operations, and Governance. Working with the AI Enablement Lead and operational experts, the role turns prioritized use cases into secure, maintainable, and reusable AI capabilities.
 

Responsibilities:

• Design, build and deploy AI agents and AI-enabled solutions.
• Implement Retrieval-Augmented Generation, prompt workflows and process automations.
• Integrate AI solutions with existing applications, knowledge sources and enterprise platforms.
• Develop reusable technical components, integration patterns and implementation standards.
• Work closely with operational experts to turn use cases into production-ready solutions.
• Ensure that solutions are secure, maintainable, scalable and aligned with the wider client's AI technology stack.
• Monitor, support, and continuously improve productive AI solutions.
• Instrument solutions to measure the productivity improvements achieved.

Requirements: 

• Hands-on experience developing and deploying AI solutions in productive environments.
• Strong knowledge of AI agents, Retrieval-Augmented Generation, and prompt engineering.
• Experience with Azure AI, Azure OpenAI, Microsoft Copilot Studio or comparable platforms.
• Strong development skills in Python and experience with REST APIs.
• Experience integrating AI solutions with Microsoft 365 and enterprise applications.
• Knowledge of workflow and automation platforms.
• Experience with GitHub, testing, monitoring, and technical documentation.
• Good understanding of AI security, access management, logging and lifecycle management.

About the Role

FLH Services is helping an international iGaming companyfind a Game Producer who will take ownership of the full game development lifecycle from the initial concept to the successful launch of premium slot games.

The company is building high-quality products for regulated markets across Europe, Asia, and Africa and is looking for someone who combines a strong product mindset with a deep understanding of casino games, player behaviour, and commercial performance.

This role is a great fit for someone who enjoys bringing ideas to life, collaborating with cross-functional teams, and creating engaging gaming experiences that balance creativity, mathematics, and business goals.

Key Responsibilities

• Own the full game development lifecycle, from concept through release.
• Define the game vision, mechanics, features, and overall player experience.
• Create and maintain Game Design Documents (GDDs) and detailed product specifications.
• Collaborate closely with the Mathematics team to balance gameplay, RTP, volatility, and commercial performance.
• Partner with Art, Animation, Audio, Development, and QA teams to transform concepts into polished, high-quality games.
• Prioritize features, manage production timelines, and coordinate cross-functional teams.
• Ensure games meet regulatory, certification, and market requirements.
• Analyze player behaviour, product performance, and operator feedback to continuously improve the player experience.

• Help establish scalable product development processes, standards, and best practices as the company continues to grow.

   

What We’re Looking For

• At least 3 years of experience as a Game Producer, Product Owner, Game Designer, or in a similar role within iGaming or Game Development.
• Strong understanding of slot games, casino mechanics, player psychology, and game economies.
• Experience creating Game Design Documents (GDDs) and managing product requirements.
• Good understanding of casino mathematics, including RTP, volatility, paylines, bonus mechanics, and progression systems.
• Strong communication and stakeholder management skills with the ability to align creative and technical teams.
• Comfortable working in a fast-paced startup environment where your ideas and decisions have a direct impact on the product.
• English proficiency sufficient for working in an international team.

Nice to Have

• Experience launching games in regulated markets.
• Familiarity with certification processes, including MGA, GLI, iTech Labs, and BMM.
• Experience working with proprietary game engines or gaming platforms.
• Knowledge of monetization strategies, player retention mechanics, or product analytics.

We Offer

• Work on premium casino games for regulated markets across Europe, Asia, and Africa.
• Full-remote work environment.
• Military reservation.
• 20 business days of paid vacation.
• Paid sick leave.
• Flexible public holidays based on your country’s calendar.
• Paid day off for your birthday and important family events.
• Opportunity to make a real impact by shaping products and processes in a growing international company.

Greetings! We are looking for a systematic and experienced professional for

the position of Data Analyst for our company.

🧲 Magnetics is a digital company that develops and scales its own online products across competitive and fast-paced markets. Founded in 2014, we rely on data, bold hypotheses, and user experience to grow efficiently.

Requirements:
 

• 3+ years of work experience in the Data analyst, BI analyst, Product analyst or other similar analytics position
• Economic, math or technical education
• Proficient knowledge of BigQuery
• Strong experience with Tableau
• Ability to identify root causes of data anomalies and ability to test data
• Ability to work autonomously and keep the focus on the result
• Ability and readiness to learn fast

Will be a plus

• Experience with GCP services

How you'll be contributing:

• Supporting and Development BI reporting system (ETLs, DWH, BI, reporting andmonitoring from a scratch)
• Testing and validation of data after planned BI releases
• Analyzing the needs of the marketing and product teams in analytics and their implementation
• Search and selection of the best technical solutions adapted to current and future needs of teams
• Ad-hoc product analytics tasks and researches
• Monitoring and analyzing key product and payment funnel metrics

• Generating hypotheses and uncovering growth opportunities

   

Benefits of working with us:

🧲Office in Kyiv or Remote

🧲We cover 50% of the cost for individual courses, training, and language programs

🧲We cover 100% of the cost for team courses

🧲Free consultations with our lawyers and an additional 50% discount on any type of legal services.

🧲Health insurance

🧲Flexible schedule

🧲Regular salary reviews

🧲Team buildings in Ukraine

Ready to build analytics that drive real product decisions? Join Magnetics and let's grow together. Send us your CV!

Our requirements: 

• Fluent/Advanced English (MUST!) 

• Ability to work night shifts (6 possible schedules: 15:00 – 00.00; 16:00 – 01.00; 17:00 – 02.00; 18:00 – 03.00; 19:00 – 04.00; 21:00 – 06.00 Kyiv time) 

• Confident PC user with solid knowledge of Microsoft Windows 

• Technical background or strong interest in exploring software and hardware products 

• Strong organizational, training, and time-management skills 

• Excellent communication and active listening abilities 

• Understanding of conflict resolution 

• Empathy, positive attitude and self-control 

Nice to Have: 

• Previous experience in customer or technical support 

• IT education or relevant technical background 

• Familiarity with ticketing systems (Zendesk, Zoho, ServiceNow), CRM platforms, and Jira

Summary: 

As a Customer Support Specialist, you will have an opportunity to join a very dynamic international team and become a trusted advisor to our clients, with the opportunity to join a dynamic international team and become a trusted advisor to our clients, contributing to the overall quality of our product by sharing feedback with an opportunity to contribute to the overall quality of our product by sharing feedback with the relevant stakeholders.  

You will interact with US business owners, learn about the telecom industry and embark on an IT career path within the organization.  

Key Responsibilities: 

• Support existing and prospective customers by providing timely and accurate information about B2BSoft products 

• Identify, analyze, and troubleshoot technical issues and provide effective solutions 

• Respond to support queries via phone, chat, and email 

• Assist customers with software and hardware configurations, billing, and merchant services–related requests 

• Maintain clear and detailed documentation of all service inquiries. 

About US:

Headquartered in New York City, USA, B2B Soft is an established leader in the development, implementation, and support of retail management systems (RMS) designed for the wireless retail industry. With over 20 years in business, we have built a best-in-class point of sale (POS) solution recognized by major telecom operators and serving customers across North America. 

As a true product organization, we work seamlessly with clients to ensure that the evolution of the platform is always in sync with their business needs, with a solid infrastructure behind it.  

A client’s success is our priority. Innovation is our tool. We care about customers by going above and beyond in intellect and effort. We are honest and curious. And we are agile, applying our knowledge and skills to best serve our clients and partners. Here, you will work with advanced products, be part of an open and transparent culture, learn both IT and business and advance quickly. 

Compensation/Benefits: 

Our culture is a collaborative, hands-on community where all voices are welcome at the table and existing associates’ welcome new employees with open arms. We are in an exciting phase of accelerated growth, and we welcome motivated individuals keen to hit the ground running. We also offer career and proficiency development plans and free English courses with native speakers. 

Founded in 2015 in Ukraine, with a representative office in Estonia, Diya has grown into a global IT solutions provider and a proud part of Euvic Group. We help small and medium-sized businesses optimize operations, enhance security, and establish a strong digital presence. Over the past decade, we have built a reputation as a trusted technology partner and a Microsoft partner, delivering tailored IT solutions that drive efficiency, innovation, and growth.  

Diya is currently expanding its team and looking for an experienced Technical Support Specialist to bridge advanced helpdesk operations, client support, and infrastructure administration. If you are a seasoned tech professional with strong interpersonal skills and a desire to work on dynamic international projects, we’d love to have you on board!

Key Responsibilities

• Advanced Technical Support. Serve as a high-tier escalation point for complex technical issues, diagnosing and resolving hardware, software, network, and system-related problems via ticketing systems, chat, email, and phone.
• Helpdesk & Environment Administration. Manage, secure, and optimize daily operations across Microsoft 365, Active Directory, and office infrastructure environments.
• System Monitoring & Maintenance. Proactively ensure high levels of system availability, performance, and reliability for our clients.
• Process Improvement & Documentation. Create, update, and maintain comprehensive technical documentation, procedural guides, and operational knowledge-base reports.
• Collaboration & Leadership. Support team members, share technical knowledge, and assist in mentoring junior staff when required.

Qualifications & Requirements

• Experience: Minimum of 3 years of hands-on experience in IT administration, advanced helpdesk, or technical support roles.
• Core Technical Stack. Proven experience administering Microsoft 365 (Admin Center, Exchange Online, Azure AD / Entra ID, Teams, Licensing) and Windows operating systems / Windows Server.
• Networking & Infrastructure. Strong knowledge of Active Directory (AD), Group Policy Objects (GPO), DNS, and networking fundamentals.
• Troubleshooting. Ability to diagnose complex technical issues in a Windows environment using event logs, diagnostic tools, and methodical problem-solving approaches.
• Language: B2 level (Upper-Intermediate or higher, both written and spoken) in English for professional communication with international clients.
• Higher education in Information Technology or a related field.
• Soft Skills. Excellent customer service mindset, strong communication and people skills, detail-oriented, self-motivated, and capable of performing under pressure.

Will Be a Plus

• Hands-on experience or working knowledge with Microsoft Azure.
• Administrative/managerial functions, previous mentorship experience, or demonstrated leadership qualities.
• Basic proficiency in PowerShell for task automation.
• Relevant certifications (e.g., Microsoft Certified: Azure Administrator Associate, M365 Certified).

What We Offer

• Remote work environment. 
• Professional Growth. Full sponsorship and support for obtaining relevant industry certifications, alongside paid training.
• Access to a corporate English tutor to help you continuously refine your communication skills.
• Comprehensive healthcare insurance, gym membership compensation, and access to professional psychological consultations to support your well-being.
• Paid vacation and sick leave.
• Real career progression opportunities within a young, friendly, and ambitious international team.

Diya is a successful Ukrainian IT company providing full-service IT solutions for small and medium businesses across the world. Our company has a strong professional background in providing remote technical support services to companies across different industries helping them deliver excellent customer experience. 

We are a friendly crowd of it-savvies. Working shoulder to shoulder in a virtual crew gives us the flexibility to provide better solutions and exceed our customers’ expectations. 

написати:

Founded in 2015 in Ukraine, with a representative office in Estonia, Diya has grown into a global IT solutions provider and a proud part of Euvic Group. We help small and medium-sized businesses optimize operations, enhance security, and establish a strong digital presence. Over the past decade, we have built a reputation as a trusted technology partner, a Microsoft partner, delivering tailored IT solutions that drive efficiency, innovation, and growth.

We are expanding our team and looking for a Level 2 Engineer who is passionate about cloud technologies and automation. If you have a strong background in the Microsoft ecosystem and want to work on international projects, we’d love to have you on board!

Key Responsibilities:

• Set up and maintain services primarily within Microsoft 365 and Azure environments.
• Infrastructure Availability. Proactively ensure high levels of systems availability and performance for our clients.
• Automation. Write and maintain custom PowerShell scripts to increase efficiency and reduce manual intervention.
• Documentation. Create and maintain technical documentation, procedural guides, and operational reports.

Qualifications & Requirements:

• Microsoft Stack. Proven experience administering M365 (Admin Center, Exchange, Azure AD/Entra ID, Intune, Licensing) and Windows Server.
• Core Services. Strong knowledge of AD, GPO, DNS, ADFS, and networking basics.
• Troubleshooting. Ability to diagnose complex issues in a Windows environment using event logs and diagnostic tools.
• Scripting. Solid proficiency in PowerShell for task automation.
• English. Minimum Intermediate level (written and spoken) for professional communication.
• Education. Higher education in Information Technology or a related field.

Will be a plus:

• Relevant certifications (e.g., Microsoft Certified: Azure Administrator Associate, M365 Certified).
• Experience with API services.
• Basic knowledge of Python or .NET.

What We Offer:

• Remote job. We operate in two weekly rotating shifts: Morning (07:00 – 15:00) and Evening (15:00 – 23:00). 
• Professional Certification. We provide full sponsorship and support for obtaining Microsoft 365, Azure, and other relevant industry certifications.
• We provide a corporate English tutor to help you level up your communication skills for international projects.
• Comprehensive healthcare insurance and gym membership compensation.
• Access to professional psychological consultations to support your well-being.
• Real career opportunities, paid training.
• Paid vacation and sick leave.