Jobs at Djinni

Є проєкти, де потрібно підтримувати вже побудовану систему. А є ті, де на старті є ідея, бізнес-задача і багато запитань — а працюючу систему ще потрібно створити.

Саме для таких запусків шукаємо Project Launch Manager.

Компанія активно розвиває нові продукти та напрями: запускає виробництва, тестує нові моделі продажів, виходить у retail та на міжнародні ринки, створює нові сервіси.

І нам потрібна людина, яка вміє брати такі проєкти від ідеї до запуску.

Які проєкти можуть потрапити до вас

Наприклад:

• запустити новий сервіс: від концепції та тестового запуску до готової моделі;

• вивести продукт у retail і протестувати перші точки;

• запустити нове виробництво на базі існуючого майданчика;

• допомогти побудувати вихід компанії на ринок США;

• взяти існуючий продукт і перетворити його на окремий повноцінний бізнес-напрям.

Проєкти різні за масштабом і можуть тривати від кількох місяців до 8+ місяців.

Після запуску та налагодження проєкт передається в операційне управління і можна брати наступний.

Що буде головним

Вам не потрібно знати відповіді на всі питання на старті. Потрібно вміти їх знаходити.

Розібратися в новій темі, зрозуміти, що потрібно для запуску, побудувати план, залучити внутрішню команду, знайти потрібних експертів або підрядників, протестувати рішення і довести його до результату.

При цьому роль дає багато автономності: тут очікують не просто координації задач, а здатності самостійно рухати проєкт і приймати рішення.

Нам буде цікаво познайомитися, якщо ви

• вже запускали продукти, сервіси, виробничі або бізнес-проєкти з нуля;

• вмієте перетворювати нечітку задачу на зрозумілий план;

• комфортно почуваєтесь у ситуації, де немає готової інструкції;

• можете об'єднати навколо проєкту різних людей і довести його до результату;

• любите момент, коли «ми ще не знаємо, як це зробити» перетворюється на «готово, працює».

Індустрія попереднього досвіду для нас не є визначальною. Значно важливіші масштаб ваших задач, самостійність і реальні кейси запусків.

Що дає ця роль

Автономність. Не потрібно погоджувати кожен наступний крок — буде простір самостійно будувати шлях до результату.

Вплив. Проєкти запускаються не «для галочки»: з них мають виростати реальні продукти, сервіси та напрями бізнесу.

Різні задачі. Після завершення одного запуску можна переходити до наступного — іншого за ринком, продуктом і складністю.

Прямий контакт із бізнесом. Робота напряму з керівництвом та власниками компанії.

Ресурси для реалізації. Можна залучати внутрішню команду, зовнішніх експертів, партнерів і підрядників.

Формат

Повна зайнятість. Офіс, Київ.Роль передбачає роботу не лише «за ноутбуком»: залежно від проєкту потрібно буде взаємодіяти з виробництвом, партнерами, підрядниками та виїжджати на локації.

Робоча мова — українська, але є проєкти на англомовний ринок, тож вільна англійська буде плюсом.

Якщо вам цікавіше створювати нове, ніж підтримувати вже створене - давайте знайомитися!

IT Support & Operations Specialist — Europe

About the role

We are looking for an experienced and self-driven IT Support & Operations Specialist to build manage IT operations across our European offices.

This person will be responsible for employee devices, office IT infrastructure, user support, vendor coordination, asset management, and basic information security controls. The role requires someone located in the European Union or UK who can work independently, provide remote support to multiple locations, and travel to European offices if on-site assistance is required.

The successful candidate will not only resolve technical issues but will also build and improve a structured IT support process across the region.

Key responsibilities

User and workplace support

• Provide remote and on-site IT support to employees across European offices.
• Configure, deploy, maintain, and troubleshoot Windows and macOS laptops.
• Support office equipment, including monitors, docking stations, printers, scanners, conference room equipment, and other peripherals.
• Troubleshoot connectivity, Wi-Fi, VPN, software, account access, and hardware-related issues.
• Support employee onboarding, offboarding, and equipment replacement processes.
• Prepare devices and user accounts for new employees.
• Ensure access and company data are properly removed or secured during offboarding.
• Maintain clear communication with users and ensure support requests are resolved within agreed timelines.

Helpdesk and IT processes

• Establish and maintain a centralized helpdesk and ticket management process.
• Define request categories, priorities, escalation procedures, and response expectations.
• Create and maintain internal IT documentation, troubleshooting guides, and employee instructions.
• Identify recurring issues and implement permanent solutions instead of repeatedly resolving the same incidents.
• Track support performance, common issues, unresolved requests, and user satisfaction.
• Coordinate escalations with internal engineering teams, software providers, and external vendors.

Device and asset management

• Maintain an accurate inventory of laptops, accessories, licenses, and other IT equipment across European offices.
• Manage the complete device lifecycle, including purchasing, configuration, assignment, repair, replacement, return, and secure disposal.
• Implement and maintain device management standards using MDM or endpoint management solutions.
• Ensure devices are encrypted, updated, protected, and compliant with company security requirements.
• Manage software deployment, operating system updates, endpoint protection, and device configuration policies.
• Monitor warranty status and coordinate repairs or replacement with vendors.

Office IT infrastructure

• Support and maintain office networks, Wi-Fi, internet connectivity, printers, meeting room systems, and other local infrastructure.
• Coordinate office openings, relocations, expansions, and IT equipment installations.
• Diagnose local network and connectivity issues and work with internet providers or local contractors to resolve them.
• Maintain basic documentation for each office, including network configuration, equipment inventory, providers, contracts, and emergency contacts.
• Ensure critical office infrastructure has appropriate backup and recovery procedures where required.

Vendor and procurement management

• Identify, evaluate, and select local IT suppliers, repair services, internet providers, and other technical vendors.
• Request and compare commercial proposals.
• Coordinate equipment purchasing and service delivery.
• Monitor vendor performance, service quality, costs, contracts, and SLA compliance.
• Maintain relationships with vendors across different European countries.
• Look for opportunities to standardize equipment and reduce unnecessary costs.

Security and access management

• Apply and monitor company IT security policies across employee devices and offices.
• Ensure laptops use disk encryption, screen locking, endpoint protection, secure authentication, and current operating system updates.
• Support implementation and maintenance of multi-factor authentication, password management, VPN, and device management solutions.
• Assist with user access reviews and removal of unnecessary access.
• Help security team identify and escalate security risks, suspicious activity, lost devices, phishing attempts, and policy violations.
• Support security awareness activities and provide employees with practical guidance on secure device usage.
• Ensure company equipment and data are handled in accordance with internal policies and applicable European data protection requirements.

Required experience and skills

• 8+ years of experience in IT support, system administration, workplace IT, or a similar role.
• Practical experience supporting users across multiple offices or countries.
• Strong troubleshooting skills for Windows and macOS devices.
• Experience with Google Workspace administration.
• Experience with user onboarding, offboarding, account management, and access permissions.
• Understanding of office networks, Wi-Fi, VPN, DNS, DHCP, TCP/IP, and basic firewall concepts.
• Experience supporting printers, meeting room equipment, and office peripherals.
• Experience with ticketing or helpdesk systems such as Jira Service Management, Zendesk, Freshservice, ServiceNow, or similar.
• Understanding of endpoint security, disk encryption, MFA, password managers, antivirus or EDR solutions, patch management, and secure device disposal.
• Experience managing IT assets, equipment procurement, and external vendors.
• Ability to document processes and create clear technical instructions.
• Strong organizational and prioritization skills.
• Ability to work independently, take ownership, and make practical decisions without constant supervision.
• Good written and spoken English.

Nice to have

• Experience establishing a helpdesk process from scratch.
• Experience managing IT operations for distributed or remote-first companies.
• Experience with identity providers and SSO solutions such as Microsoft Entra ID, Okta, Google Workspace
• Basic knowledge of Linux.
• Experience with automation using PowerShell, Bash, Python, or similar tools.
• Familiarity with ISO 27001, SOC 2, GDPR, or similar security and compliance frameworks.
• Experience with Apple Business Manager, Windows Autopilot, zero-touch device deployment, or similar technologies.
• Experience supporting office IT projects in several European countries.

Personal qualities

• Strong sense of ownership and responsibility.
• Service-oriented approach and good communication with non-technical employees.
• Ability to organize work without detailed day-to-day supervision.
• Practical and cost-conscious decision-making.
• Ability to distinguish urgent incidents from routine support requests.
• Willingness to investigate root causes and improve processes.
• Comfortable coordinating several vendors, offices, and requests simultaneously.

Location and working model

• The candidate must be based in the European Union.
• The role is primarily remote.
• Occasional travel to company offices across Europe will be required.
• The candidate must be legally authorized to work in their country of residence.
• Availability during standard European business hours is required.

Success in this role

During the first months, the successful candidate is expected to:

• Create a clear inventory of European IT equipment, vendors, systems, and office infrastructure.
• Introduce or improve the centralized helpdesk process.
• Standardize employee onboarding and offboarding procedures.
• Establish minimum device and endpoint security requirements.
• Document the IT setup and escalation contacts for every European office.
• Identify major operational and security risks and prepare an improvement plan.
• Improve visibility into IT costs, equipment lifecycle, and vendor performance.
• Reduce recurring support issues through standardization, documentation, and automation.

Meet the YozmaTech

YozmaTech isn’t just another tech company – we’re a global team of go-getters, innovators, and A-players helping startups and product companies scale smarter and faster.
We build dedicated development teams across 10+ countries, creating strong, long-term partnerships based on trust, transparency, and real impact.
Here, every idea counts. We value people who are proactive, open-minded, and ready to grow. If you’re passionate about building meaningful products and want to join a team that feels like family – you’ll feel right at home with us.

Our client is a pioneer in the field of identity data solutions, is revolutionizing how businesses confidently identify their customers and prospects across multiple touchpoints. Whether it’s through websites, applications, or physical locations, they provide innovative ways for their partners to interact with and understand their audiences.

We are looking for a Senior Backend Engineer to help scale a high-throughput, real-time bidding
platform that sits at the core of our header-bidding and identity products. You will design and
operate Go services that handle very high request volumes with tight latency budgets, working
close to the auction path where milliseconds and correctness both matter.
This is a hands-on engineering role on a fast-growing product. You will own services end to end
— from design and implementation through deployment, observability, and on-call — and
collaborate with product, QA, and business-development colleagues to ship integrations with ad-
tech partners and demand/supply platforms.

Key Requirements:

🔹Strong, production-level experience writing backend services in Go (Golang), including the concurrency model, profiling, and performance tuning (7+ years of commercial Go experience required).
🔹Demonstrable experience with header bidding — ideally hands-on with Prebid (Prebid Server adapters, modules, RTB, or comparable auction-side work).
🔹Experience building and operating high-throughput, low-latency distributed systems in production (must-have).

🔹Solid grasp of HTTP/REST, JSON, and server-to-server integration patterns, plus debugging across the request lifecycle.
🔹Strong experience with cloud infrastructure, primarily AWS (must-have). Experience with Azure and/or GCP is a strong advantage.
🔹Comfort with relational databases (e.g. MySQL / Aurora), including basic observability and deployment workflows.
🔹Pragmatic testing habits and a track record of shipping reliable software with good operational hygiene.
🔹Strong debugging and problem-solving abilities.
🔹Experience with CTV/video and post-bid measurement flows.
🔹Exposure to Prebid Server Java or other JVM services (useful for cross-module work).
🔹Experience with Kafka/streaming, Redis or similar caching layers, and container orchestration (Docker/Kubernetes).
🔹Hands-on experience using AI coding assistants (Claude Code, Cursor, GitHub Copilot, Codex, or similar) as part of the daily development workflow.
🔹English – Upper-Intermediate or higher.

What you will do:
🔹 Design, build, and operate high-throughput Go services on the real-time bidding and
header-bidding path, optimizing for latency, reliability, and cost at scale.
🔹 Develop and maintain Prebid integrations — Prebid Server adapters, bidder/identity
modules, and the supporting backend that powers them.
🔹 Build and harden integrations with ad-tech vendors (SSPs, DSPs, identity, and
measurement partners), including pixel, post-bid, and server-to-server flows
🔹 Profile and tune hot paths: concurrency, memory allocation, connection pooling, caching,
and request fan-out under high QPS
🔹 Own services through their full lifecycle — instrumentation, dashboards, alerting, and
participation in the on-call rotation.
🔹 Partner with product, QA, and business development to scope new partner integrations and
turn requirements into reliable, well-tested code.
🔹 Contribute to architecture decisions, code reviews, and engineering standards across the
Bidfusion team

Interview stages:
🔹 HR Interview;
🔹 Technical Interview;
🔹 Final interview;
🔹 Reference Check;
🔹 Offer;

Why Join Us?

At YozmaTech, we’re self-starters who grow together. Every day, we tackle real challenges for real products – and have fun doing it. We work globally, think entrepreneurially, and support each other like family. We invest in your growth and care about your voice. With us, you’ll always know what you’re working on and why it matters.
From day one, you’ll get:
🔹 Direct access to clients and meaningful products;
🔹 Flexibility to work remotely or from our offices;
🔹 A-team colleagues and a zero-bureaucracy culture;
🔹 Opportunities to grow, lead, and make your mark.

After you apply

We’ll keep it respectful, clear, and personal from start to offer.
You’ll always know what project you’re joining – and how you can grow with us.

Everyone’s welcome

Diversity makes us better. We create a space where you can thrive as you are.

Ready to build something meaningful?

Let’s talk. Your next big adventure might just start here.

L2 Customer Support Manager in fintech is responsible for assisting our clients with their integration-related questions that cannot be covered by the L1 team, providing customers with relevant replies to their questions or concerns, and helping to set up the integration with our service. Additionally, the team is responsible for handling the data export requests, both from our merchants and colleagues from other departments.

Requirements:

• Upper-Intermediate/Advanced English level.
• Minimum 2 years of technical support experience.
• Experience working with databases and READ only queries.
• REST API knowledge.
• Ability to adapt to and manage changes effectively.
• Strong attention to detail.
• Customer-focused mindset.
• Excellent written business communication skills.

• Managing incoming requests from customers and colleagues from other departments.
• Issues escalation to the relevant departments for further investigation and their execution monitoring.
• Assisting customers with integration-related inquiries (API, plugins).
• Preparing data exports from the database per other departments requests.
• Preparing reports for the customers according to the request.
• Guides and manuals preparation about current procedures and technical documentation for clients.
• Bugs/technical issues reporting when such were detected.

• Previous experience in fintech.

• Team-oriented and encouraging work environment.
• Career development opportunity.
• Paid vacation & sick leaves.
• Corporate English classes.
• Paying taxes and conducting private entrepreneurs.
• Internal Referral program.
• Remote-based work.

• CV screening → Interview with Recruitment Specialist → Test Task → Interview with Hiring Manager → Job Offer.