Jobs at Djinni

We are looking for an experienced Senior Data Engineer / Analytics Engineer to join an established, long-term project within the private sector.

The role combines hands-on data engineering with analytics engineering, focusing on building and maintaining scalable data pipelines, developing data models, and supporting business intelligence solutions.

The ideal candidate has strong experience with Google Cloud Platform (GCP), BigQuery, Python, and SQL, and can independently deliver reliable, production-ready data solutions.

Requirements

Core Requirements — High Priority

1. 5+ years of experience in Data Engineering, Analytics Engineering, or similar roles.
2. Google Cloud Platform (GCP) & BigQuery — strong hands-on experience developing and maintaining cloud-based data solutions.
3. Python & SQL — advanced proficiency in building, optimizing, and maintaining production data pipelines.
4. Apache Airflow — practical experience with workflow orchestration, scheduling, and monitoring data pipelines.
5. ETL/ELT & Data Warehousing — solid understanding of data integration, transformation processes, and data warehouse architecture.

Analytics & BI — Medium Priority

1. Data Modeling — experience with dimensional modeling, curated data models, and semantic layers in BigQuery.
2. Power BI — experience developing semantic models, datasets, and business intelligence reports.
3. API Integrations — experience integrating external data sources and third-party APIs into data pipelines.

Infrastructure & Engineering Practices

1. Docker & Google Cloud Run — experience deploying, managing, and troubleshooting containerized workloads.
2. Git & CI/CD — experience with version control, code reviews, automated deployments, and maintainable code practices.
3. Documentation & Collaboration — ability to work independently, document technical solutions, and share knowledge with the team.

Responsibilities

• Design, develop, and maintain production-grade data pipelines using Python and SQL.
• Build and optimize data processing solutions on GCP and BigQuery.
• Develop and manage data orchestration workflows using Apache Airflow.
• Integrate external data sources through third-party APIs.
• Design and maintain curated data models, dimensional models, and semantic layers in BigQuery.
• Develop and support Power BI semantic models and reporting solutions.
• Deploy, monitor, and troubleshoot containerized workloads using Docker and Google Cloud Run.
• Ensure data quality, pipeline reliability, and performance.
• Follow engineering best practices, including Git workflows, CI/CD, code reviews, and technical documentation.
• Collaborate with internal data and business teams to support ongoing analytics initiatives and the BI roadmap.

Project Details

This is an opportunity to join an existing, long-term private-sector project with an established cloud-based data platform.

🏢 About the company

We are a Ukrainian e-commerce company developing our own brands in the seeds and gardening niche for the US market. Our business covers the entire product journey, from production and logistics to online sales.

Our primary marketplace is Amazon US, with additional sales channels including Etsy, eBay, Walmart, TikTok Shop, and Shopify.

Our approach combines data-informed decisions, structured processes, and fast execution.

🚀 About the role

We are looking for a Senior SMM Manager to build a cohesive social media function for our brands and strengthen their connection with US customers.

This is a new role with ownership of both strategy and execution. Your goal will be to grow brand awareness and turn social media activity into measurable traffic, conversions, and sales.

A significant share of our audience is aged 50+, so content and communication should reflect their interests, expectations, and purchasing behavior.

❗ We are considering only candidates who speak Ukrainian or Russian for day-to-day team communication.

🔍 Requirements

✅ At least 5 years of social media marketing experience, including at least 2 years managing accounts targeting US audiences.

✅ Proven US market results and a strong understanding of local language, cultural references, and how audiences respond to different content formats.

✅ Experience promoting physical products through DTC, e-commerce, or marketplaces. Your portfolio should include product brands; experience limited to services or B2B projects is insufficient.

✅ Experience developing social media strategies from scratch and putting them into practice.

✅ A thorough understanding of TikTok, Instagram, Facebook, and Pinterest algorithms and organic growth mechanisms.

✅ Ability to connect content performance with traffic, conversions, and sales, alongside reach and engagement metrics.

✅ Experience working with US creators, including sourcing, briefing, UGC approvals, and whitelisting.

✅ Familiarity with US seasonality and key calendar moments, including Mother’s Day, Memorial Day, back-to-school, Black Friday, and the spring gardening season.

✅ Confident use of AI tools for content creation and trend research.

✅ Upper-Intermediate English (B2) or higher, with the ability to write copy and subtitles independently without an editor.

✅ Ability to assess business needs, prioritize independently, and translate strategy into specific actions.

✅ A university degree.

➕ Nice to have

🔹 An established network of US influencers and creators.

🔹 Experience generating sales through TikTok Shop.

🔹 Experience using Pinterest in Home & Garden or Lifestyle categories.

🔹 Experience with Amazon Posts and Brand Store.

🔹 Understanding of Google and Facebook advertising tools.

⚙️ Responsibilities

📈 Strategy and brand communication

❇️ Audit the brands’ current social media presence, assess business needs, and identify growth opportunities.

❇️ Develop and execute a strategy across TikTok, Instagram, Facebook, Pinterest, and Amazon Posts.

❇️ Define brand positioning and messaging tailored to the products and target audience.

❇️ Align social media initiatives with the broader marketing strategy in collaboration with marketing, design, and e-commerce teams.

🎨 Content and production

❇️ Manage the content calendar and maintain a consistent publishing schedule.

❇️ Identify US trends and viral formats, adapting relevant ideas to the brands’ products and audiences.

❇️ Develop concepts for videos, short-form content, posts, and visuals.

❇️ Write English copy and subtitles that feel natural to US consumers.

❇️ Coordinate content production, preparing briefs for designers, video makers, and creators and overseeing delivery.

❇️ Incorporate seasonal themes, holidays, and peak demand periods into content planning.

🤝 Creator partnerships

❇️ Find relevant US influencers and build productive partnerships.

❇️ Manage UGC production from the initial brief and concept approval through to final deliverables.

❇️ Coordinate content usage permissions and whitelisting with the PPC team.

📊 Analytics and optimization

❇️ Track reach, engagement, audience growth, traffic, and social media’s contribution to sales.

❇️ Test new formats and growth hypotheses, evaluate results, and refine the approach.

❇️ Monitor US competitors and identify opportunities to strengthen the brands’ market presence.

🤝 Team and collaboration

You will have access to support from 5 Amazon designers and a website SEO specialist.

A separate PPC team manages Google and Facebook advertising. You will collaborate with them, while independently setting up paid campaigns is not a requirement for this role.

🎁 What we offer

🚀 Long-term ownership of in-house brands

Work closely with the products, shape their presence in the US market, and see the impact of your decisions over time.

🧠 Autonomy and fast decisions

Space to introduce ideas and implement improvements, with straightforward decision-making and no lengthy approval chains.

📚 Learning and professional development

Access to current courses and conferences to deepen your expertise in international e-commerce.

📈 Room to grow

The opportunity to contribute to building a team and developing a department in the future.

🚀 Ready to turn your US social media experience into measurable growth for product brands? Apply now — we would love to learn about your experience and results.

🏢 About the company

We are a Ukrainian DTC company in the Beauty & Makeup niche, growing in the US market with both an online presence and physical retail locations.

We are focused on scaling our Amazon business through sales growth, improved profitability, and product portfolio development. Our current catalog is compact, with products in the mid-price segment and plans for further expansion.

The primary focus is Amazon US, with Walmart as an additional marketplace. Experience with Walmart will be an advantage.

🚀 About the role

We are looking for a Brand Manager Amazon to take full ownership of our Amazon business and responsibility for achieving its financial goals.

You will develop and execute a growth strategy, manage sales and profitability, improve content and promotion, oversee inventory, and resolve operational and technical issues.

This role involves hands-on work with the account and products, independent decision-making, and coordination of the specialists supporting our Amazon business.

Our existing team includes a PPC specialist, a marketing department, designers, an analytics team, automation specialists, and a Project Manager. A dedicated SEO specialist may also be hired if needed.

The main focus is growing the existing assortment and improving its performance. New product launches are also part of the role but take place periodically.

❗ Preference will be given to candidates who speak Ukrainian or Russian for day-to-day team communication.

💼 Working conditions

🏡 Format: Remote.

⏳ Employment: Full-time.

🌴 Paid vacation.

📅 Paid public holidays.

🛠️ The company provides the services and tools needed for your work.

🔍 Requirements

✅ At least 2 years of hands-on Amazon experience, preferably 3+ years.

✅ Experience with Amazon US and independently managing an Amazon business.

✅ Demonstrated results in growing sales and improving profitability.

✅ A comprehensive understanding of Amazon operations, including PPC, SEO, listing optimization, analytics, pricing, and inventory management.

✅ Understanding of P&L and unit economics, with the ability to calculate profitability accounting for advertising spend, fees, logistics, and storage costs.

✅ Experience resolving complex Amazon issues, including account and listing suspensions or blocks.

✅ Ability to analyze performance, identify the causes of problems, and turn findings into a concrete action plan.

✅ Ability to coordinate specialists across different functions while remaining hands-on with account operations.

✅ An entrepreneurial approach, independent decision-making, and ownership of commercial results.

➕ Nice to have

🔹 Experience with Walmart.

🔹 Experience in Beauty, Makeup, or Cosmetics.

🔹 Experience with products in the mid-price segment.

🔹 Experience scaling a small Amazon catalog.

⚙️ Responsibilities

📈 1. Strategic planning and sales management

❇️ Develop and execute a marketplace sales strategy, primarily focused on Amazon US, to achieve revenue, profit, and market share targets.

❇️ Forecast sales, set revenue targets, and develop action plans to achieve them.

❇️ Analyze the product portfolio, manage the assortment, and oversee product lifecycles.

❇️ Organize new product launches on Amazon in line with assortment expansion plans.

🎨 2. Content and product listing management

❇️ Establish and manage the listing optimization process, including writing SEO-optimized titles and descriptions and selecting keywords to improve product visibility.

❇️ Coordinate photo and video content production, ensuring high-quality product presentation that meets brand standards and Amazon requirements.

❇️ Run A/B tests on descriptions, titles, and images, evaluate their effectiveness, and implement changes to improve conversion.

📣 3. Advertising and promotion management

❇️ Launch promotions and sales events, including coupons, Lightning Deals, and other promotional tools.

❇️ Take responsibility for advertising performance in collaboration with the PPC specialist, covering Amazon PPC, Sponsored Brands, Sponsored Display, and Video Ads.

❇️ Manage the advertising budget and its allocation across campaign types to maximize returns.

❇️ Analyze CTR, ACoS, TACoS, and ROI, and identify and implement advertising strategy improvements together with the PPC specialist.

❇️ Manage influencer partnerships through Creator Connections, Levanta, and other tools within and outside the Amazon ecosystem.

❇️ Communicate directly with influencers, provide briefs and clear technical specifications, and ensure deliverables align with brand goals.

📦 4. Inventory management and logistics

❇️ Monitor FBA inventory levels and ensure timely replenishment.

❇️ Plan shipments and prepare replenishment orders for Amazon fulfillment centers based on demand and delivery lead times.

❇️ Prevent overstock and stockouts.

💰 5. Pricing and profitability management

❇️ Contribute to pricing strategy optimization, taking competitors, seasonality, and the company’s profit targets into account.

❇️ Monitor and adjust prices.

❇️ Calculate discounts and promotional offers, ensuring their effectiveness and profitability.

❇️ Monitor sales profitability, accounting for advertising spend, Amazon fees, logistics, and storage costs.

❇️ Analyze P&L and unit economics and use these calculations to inform commercial decisions.

📊 6. Analytics and reporting

❇️ Analyze key performance indicators, including sales, conversion, returns, advertising spend, logistics costs, and storage costs.

❇️ Prepare weekly and monthly reports for management on sales and overall Amazon business performance.

❇️ Analyze customer behavior, reasons for returns, and negative reviews, and identify actions to reduce them.

❇️ Identify bottlenecks in business processes and implement improvements to Amazon sales operations.

⭐ 7. Customer experience and reputation management

❇️ Monitor reviews and customer questions, ensure feedback is addressed, and track customer satisfaction.

❇️ Maintain strong seller and product ratings and resolve customer issues.

❇️ Address negative reviews by resolving the underlying causes of dissatisfaction and submitting justified removal requests when there are valid grounds.

❇️ Manage review generation using tools and methods that comply with Amazon policies.

🤝 8. Process management and cross-functional collaboration

❇️ Coordinate with marketers and designers to create photos, videos, and graphics for product listings and advertising campaigns.

❇️ Work with logistics and procurement teams to ensure timely delivery of products to Amazon fulfillment centers.

❇️ Align pricing policies, promotions, and advertising budgets with the finance department.

❇️ Collaborate with legal and accounting specialists on tax compliance and Amazon’s regulatory requirements.

❇️ Coordinate with the analytics and automation teams and the Project Manager on Amazon-related tasks.

🛠️ 9. Technical issue resolution and account monitoring

❇️ Resolve disputes and issues with Amazon, including account and listing suspensions, payment problems, and FBA service issues.

❇️ Create and manage Amazon Seller Central support tickets to resolve technical and operational issues.

❇️ Check that products meet Amazon requirements for certification, packaging, and platform policies.

❇️ Regularly monitor Seller Central notifications, warnings, and blocks, and maintain account health.

❇️ Track changes to Amazon policies and promptly adapt processes and the account to updated requirements.

🎁 What this role offers

🚀 Impact on Amazon business growth

The opportunity to implement your ideas for increasing sales, improving profitability, and developing the brand in the US market.

🤝 Team support

Collaboration with specialists in PPC, marketing, design, analytics, and automation to achieve shared business goals.

🧠 Autonomy and ownership

End-to-end responsibility for the Amazon business, with the opportunity to set priorities, propose improvements, and put them into practice.

🚀 If you have hands-on experience managing an Amazon business, understand its economics, and know how to turn analytics into sales and profit growth, we would love to hear from you!

We are looking for an Account Manager to build and develop long-term relationships with mid-size and growing client accounts and contribute to revenue growth.

Responsibilities:

• Build and maintain strong, long-term relationships with assigned clients.
• Identify client needs and support upsell and cross-sell initiatives.
• Ensure smooth service delivery in close cooperation with engineering teams.
• Monitor account health, client satisfaction, and operational performance.
• Proactively identify risks and escalate them when necessary.
• Conduct regular check-ins and performance review meetings with clients.
• Support commercial discussions and contract renewal processes.
• Contribute to revenue growth through account development initiatives.
• Identify client needs and support upsell and cross-sell initiatives.

Requirements:

• 2+ years of experience in Account Management IT industry (preferrably outsource).
• Proven experience in managing commercial conversations and supporting upsell initiatives.
• Strong communication and relationship-building skills.
• Ability to understand client business needs and translate them into clear, actionable requests for delivery teams.
• Experience working with cross-functional teams (delivery, finance, recruitment).
• Strong problem-solving skills and a client-oriented mindset.
• English level: Upper-Intermediate or higher.
  
  What you’ll get:
• Flat hierarchies and short decision paths, openness to new ideas.
• Flexible working schedule.
• Reimbursement for professional certification.
• Annual paid vacation — 18 working days.
• Paid sick leave — 10 working days.
• English classes.
• IT club card — applicable to the Lviv region.
• Sport classes compensation.
• Comfortable office locations or remote work.
   

Hiring Process:

• HR Interview
• Test task
• Interview with AM Team Lead
• Interview with Head of Delivery

The successful candidate will act as the authoritative representative and proxy for the client, taking full ownership of the SAP S/4HANA migration. This is a highly senior, strategic role where you will operate strictly "as the client," actively directing, guiding, and steering external implementation partners rather than merely coordinating them.

You will ensure that the system integrators deliver exactly to the business requirements, quality standards, and timelines. This role requires a powerful combination of deep SAP Materials Management (MM) architectural expertise, authoritative project leadership, and the gravitas to challenge vendors, drive technical decisions, and align executive stakeholders across multiple countries.

Key Responsibilities

• Strategic Migration Leadership: Take full ownership of the SAP S/4HANA migration from the client’s perspective, driving the project roadmap and ensuring the implementation strategy aligns strictly with overarching business goals.
• Vendor Direction & Governance: Actively guide, steer, and challenge external implementation partners and System Integrators (SIs). Hold vendors fully accountable for their deliverables, timelines, and solution quality.
• Business Requirements Ownership: Act as the ultimate bridge between the business and the SIs. Gather, validate, and dictate business requirements, ensuring the vendors' proposed SAP solutions do not deviate from the client’s best interests.
• SAP MM Functional Authority: Serve as the final escalation and approval point for SAP MM functional designs, solution configurations, and implementation deliverables. Validate that the vendor's architectural choices are robust and scalable.
• Executive Stakeholder Management: Act as the primary, high-level point of contact for executive business stakeholders, IT leadership, and the management teams of the implementation partners.
• Risk & Issue Mitigation: Proactively anticipate project bottlenecks, manage complex dependencies, and enforce aggressive action plans when vendors fall behind schedule.
• Cross-Country Alignment: Drive the harmonization of business processes and SAP solutions across international landscapes, firmly managing local pushback while accommodating critical local legal/fiscal requirements.
• Quality Assurance & Deployment Governance: Dictate the quality standards for functional testing, integration testing, and defect resolution. Authorize cutover activities and go-live readiness on behalf of the client.
• Change & Scope Management: Strictly control project scope, evaluating and authorizing any changes to business requirements or solution design to prevent vendor scope creep.

Required Skills and Experience

• Extensive Senior-Level Experience: 10+ years of deep SAP MM experience, transitioning from a Senior Consultant into a Lead, Solution Architect, or Program Manager role.
• Client-Side Leadership: Proven, verifiable experience acting on the client side (or as a Lead/Manager) driving and directing external System Integrators and vendors on large-scale rollouts.
• SAP S/4HANA Expertise: Strong track record leading complex SAP S/4HANA migration and implementation projects from blueprint to post-go-live.
• Deep Process Mastery: Authoritative knowledge of SAP Materials Management processes, including advanced procurement, purchasing, inventory management, and materials planning.
• International Project Governance: Significant experience governing international and multi-country project environments, with the ability to navigate diverse corporate cultures.
• Executive Communication: Exceptional stakeholder management skills with the gravitas to influence C-level executives and firmly negotiate with vendor project directors.
• Proactive Problem Solving: Unmatched ability to work independently, make definitive architectural and project decisions, and steer teams through high-pressure migration phases.
• Languages: Fluent English, both written and spoken, is mandatory. Italian language proficiency is a plus.

Job Description

Required Qualifications:

• 7+ years in software engineering, including 3+ proven experience as a Solution Architect or senior technical lead in IoT-related projects.
• Strong understanding of IoT ecosystems including hardware, firmware, connectivity options, and cloud platforms (AWS IoT, Azure IoT, GCP IoT alternatives).
• Hands-on experience with microservices, APIs, messaging systems, and event-driven architectures.
• Familiarity with data ingestion, edge computing, and real-time analytics.
• Solid understanding of security best practices for IoT (device identity, encryption, data protection).
• Proficiency in more than one programming languages (Python, .NET/C#, C/C++, Node.js).
• Experience with containerization and orchestration (Docker, Kubernetes) is a plus.

Nice-to-Have Skills:

• Energy domain knowledge and experience
• Experience with digital twins, device management platforms, or industrial IoT systems.
• Experience in monitoring or responsible AI practices.
• Knowledge of embedded systems or hardware design.
• Certifications (AWS/Azure/GCP Architect) are an advantage.

Job Responsibilities

Key Responsibilities:

• Actively participate in the presale and discovery activities.
• Collaborate with cross-functional teams to translate business needs into architectural requirements, constraints, and quality attributes.
• Design and document distributed IoT solution architectures including devices, connectivity, cloud components, APIs, data pipelines, and integrations.
• Lead technical decision-making and ensure architectural coherence across IoT initiatives.
• Evaluate IoT technologies, frameworks, and standards (e.g., MQTT, DNP3, OPC, Azure/AWS IoT, vector databases, agentic frameworks).
• Define NFRs, ensure high standards of security, reliability, performance, and data governance across workloads.
• Guide development teams through implementation and provide architectural oversight throughout the project lifecycle.
• Produce architecture diagrams, documentation, and technical guidelines.

Department/Project Description

We are looking for an experienced Solution Architect with strong expertise in IoT. You will actively participate in presale activities, discovery phases and design and guide the implementation of end-to-end solutions that combine IoT data and cloud services. You will work closely with engineering teams, product managers, and business stakeholders to build architectures that are scalable, secure, and aligned with business goals.

ArtiGaming is looking for a Product Manager to own the development of existing iGaming projects and launch a new online casino - from concept to release.

Head-level role: product strategy, cross-department collaboration, full responsibility for key metrics.

We are looking for a colleague who takes ownership instead of shifting responsibility to other teams - someone who dives deep into metrics and stands accountable for results. A professional who is not afraid to tell the C-level the uncomfortable truth, and who is ready to give the maximum energy to drive projects forward.

We value a colleague who combines creative flexibility with the ability to apply proven practices. Someone who knows how to prioritize features effectively, and who can, in just three days at a conference, connect with everyone and spot the product innovations that will keep us one step ahead.

Responsibilities:

- Own the product lifecycle: from idea to release and beyond.

- Define strategy and roadmap, prioritize features and hypotheses.

- Analyze market, competitors, and player needs.

- Manage integrations in coordination with relevant departments: game providers, payments, bonus & CRM solutions.

- Coordinate cross-functional teams (dev, design, analytics, marketing, support, payments,).

- Track KPIs: LTV, ARPU, Retention, Churn, Conversion, Funnel analytics.

- Optimize player journey: from registration to retention and reactivation.

- Represent the company at conferences, research iGaming trends.

Requirements:

- At least 2 years experience as Product Manager / Product Owner / Business Analyst in iGaming / casino.

- Understanding of UX/UI and customer journey.

- Experience with analytics, A/B testing, KPI metrics.

- Ownership mindset and decision-making skills.

- Conversational English — must have.

Nice to have:

- Experience launching products from scratch on a self-coded platform.

- Knowledge of compliance in different jurisdictions.

- Experience in Tier1-2 (EU)  markets.

We offer:

- Opportunity to launch a new casino project from scratch.

- Influence on product decisions.

- Flexible and remote-friendly work setup.

- Paid vacation, sick leaves, public holidays.

- Corporate training and English lessons.

- Gifts and day-offs for special occasions.

 

Pozotron is seeking a Quality Engineer to join our development team. Our growing engineering team, based in Ukraine, is dedicated to creating incredible technology for audio production. The Quality Engineer will be an important part of our team, ensuring our software ships with the highest possible quality.

Required

• 2+ year working experience as a Quality Engineer
• Experience with manual testing of web applications, including UI, backend, and APIs
• Knowledge of browser Dev Tools
• Knowledge of software QA methodologies and testing theory
• Intermediate (B1/B2) level of English
• Excellent problem-solving skills and attention to detail
• Good communication skills

Nice to have

• Bachelor's or Master's degree in Computer Science, Information Technology, Mathematics, Physics or Engineering
• Database understanding and experience in writing SQL queries
• Experience with test automation tools (e.g., Playwright, Cypress, Selenium)
• Experience with Linux environment and Docker/Kubernetes

We offer

• Fully remote work
• Competitive salary and bonus plan
• Health insurance
• 10 days of paid vacation per year

• Location: Fully Remote
• Employment Type: Full-Time
• Hours: 4:00 PM - 12:00 AM EEST

About Pozotron

Pozotron is a fast-growing software company transforming the way scripted audio is produced. Our platform helps audiobook publishers, production studios, narrators, and voice professionals create higher-quality productions more efficiently through intelligent workflow tools designed specifically for the industry.

Today, customers in more than 30 countries use Pozotron to support audiobook and scripted voice production. Our software helps reduce production time, improve quality assurance, and eliminate many of the repetitive manual tasks involved in creating scripted audio. 

Although we're a small company, we're an ambitious one. We move quickly, encourage new ideas, and give every team member the opportunity to make a meaningful impact. You'll work alongside talented colleagues across North America and Europe in a collaborative, remote-first environment where everyone's contributions matter.

About the Role

At Pozotron, exceptional customer support is one of our greatest strengths and a core part of what sets us apart. We believe that great software should be backed by knowledgeable, responsive, and genuinely helpful people who are committed to our customers' success.

As a Junior Customer Support Representative, you'll play an important role in delivering that experience. You'll help customers solve problems, answer questions, and get the most out of Pozotron while building lasting relationships based on trust and reliability.

This role is about more than resolving support tickets. You'll become a product expert, advocate for our customers, and work closely with other departments to share feedback that helps shape the future of our platform. If you enjoy helping people, learning new technology, and making a real impact, we'd love to hear from you.

What You'll Do

Deliver Outstanding Customer Support

• Respond to customer inquiries via email
• Troubleshoot software issues or questions over 1:1 video calls with customers when required.
• Troubleshoot software issues and guide customers toward successful resolutions.
• Escalate technical issues to our development team with clear documentation.
• Follow up to ensure customers' issues have been fully resolved.
• Maintain excellent customer satisfaction while meeting response time expectations.

Become a Product Expert

• Develop a deep understanding of Pozotron and its workflows.
• Stay current on new features and product releases.
• Clearly explain features and best practices to customers with varying levels of technical experience.

Improve the Customer Experience

• Identify recurring customer questions and suggest improvements.
• Help maintain and expand our Help Center documentation.
• Recommend process improvements that make support more efficient.
• Assist with testing new features before release when needed.

Collaborate Across Teams

• Work closely with Product and Engineering to report bugs and customer feedback.
• Share customer insights that help shape future product improvements.
• Participate in team meetings, training sessions, and continuous learning initiatives.

What We're Looking For

Required Qualifications

• 1–2 years of experience in customer support or another customer-facing role.
• Fluent in written and spoken English. 
• Excellent communication skills with a friendly and empathetic approach.
• Strong problem-solving and analytical skills.
• High attention to detail.
• Comfortable learning new software and technology.
• Ability to manage multiple tasks while remaining organized.
• Reliable internet connection and home office setup.
•  

Nice to Have

• Experience supporting SaaS products.
• Experience using help desk or CRM software (HubSpot preferred).
• Basic technical troubleshooting experience.
• Experience documenting bugs or software issues.
• Additional language skills.
• Interest in publishing, audiobooks, media, or creative technology.

The Kind of Person Who Thrives Here

We're looking for someone who is:

• Naturally curious and eager to learn.
• Positive and customer-focused.
• Organized and dependable.
• Comfortable taking ownership of their work, especially in a remote environment.
• Adaptable in a fast-moving environment.
• Collaborative and enjoys working with people across different departments.
• Passionate about delivering exceptional customer experiences.

Interested?

If you're passionate about helping customers, enjoy solving problems, and want to grow your career with a company that's making a real impact in the audiobook and voice production industry, we'd love to hear from you.

Apply today and help us build the future of scripted audio production.

Pozotron is seeking a Business Process Engineer to join our development team. Our growing engineering team, based in Ukraine, is dedicated to creating incredible technology for audio production. The Business Process Engineer will be an instrumental part of our team, focusing on designing, documenting and implementing business processes for our users.

Required:

• 3+ years of experience in Business Analysis
• Experience with gathering requirements/feedbacks from users
• Experience with modeling of existing business processes
• Experience with designing from scratch/improving business processes
• Experience with creating detailed design documents
• Experience with formal notations, including UML, LDS and BPM
• Experience with data analysis
• Excellent problem-solving skills and attention to details
• Excellent communication skills
• Advanced level of English

Nice to have:

• Bachelor's or Master's degree in Computer Science, Information Technology, Mathematics, Physics or Engineering
• Some knowledge of statistics and customer surveying techniques
• Some understanding of databases and experience in writing SQL queries
• Some knowledge of UX/UI principles
• Some experience in QA

We offer:

• Fully remote work
• Competitive compensation, benefits, and bonus plans
• Health insurance

About the Role  

The Customer Support Specialist handles incoming customer tickets related to bugs, system errors, and user questions, from first contact through to resolution. 

This role ensures that customer-reported issues are properly documented, reproduced, and prioritized by business criticality, and that they are efficiently escalated to the development team when needed. The specialist acts as the day-to-day link between customers and Engineering, providing clear, timely, and transparent communication throughout the process. 

Feature requests and roadmap prioritization are handled by the Product team and are outside the scope of this role. 

Key Responsibilities  

Ticket Intake & Validation  

• Review all incoming customer tickets (bug reports, technical issues, “how-to” questions).  
• Ensure tickets contain sufficient information to identify and reproduce the issue.  
• Reproduce reported bugs when possible.  
• Request missing information from customers when required.  
• Reject or reclassify invalid or non-reproducible tickets.  

Prioritization & Classification  

• Classify tickets based on severity and urgency (e.g., Critical / Major / Minor).  
• Assess business impact (single user vs. multi-region issue).  
• Detect and escalate critical incidents immediately.  
• Group duplicate or related tickets into consolidated requests.  
• Ensure clear and structured documentation before sending to development.  

Engineering Coordination  

• Transfer validated tickets to the development team.  
• Provide clear reproduction steps and technical context.  
• Clarify engineering questions related to customer cases.  
• Monitor progress of bug fixes.  
• Ensure tickets are updated and statuses reflect real progress.  

Incident & Escalation Management  

• Communicate critical issues to relevant stakeholders (Product, Engineering Leads, Business Owners).  
• Support structured incident handling when needed.  
• Ensure customers receive timely updates on high-impact issues.  
• Maintain visibility of open high-priority cases.  

Process Governance & Quality Control  

• Maintain high standards for ticket quality and documentation.  
• Define and improve ticket handling workflows.  
• Establish and maintain severity classification standards.  
• Track recurring issue patterns.  
• Identify systemic quality problems and suggest preventive actions.  

What This Role Does NOT Own  

• Feature request prioritization  
• Product roadmap decisions  
• Commercial or customer success targets  
• Development team management  

Required Skills and Qualifications  

Experience  

• 2+ years in SaaS support, technical support, or platform operations  
• Experience working closely with engineering teams  
• Experience handling bug triage and reproduction  

• Familiarity with ticketing systems (Jira, Zendesk, ServiceNow, etc.) 

   

Skills  

• Strong analytical and problem-solving skills  
• Ability to reproduce technical issues  
• Clear written communication  
• Structured thinking and prioritization capability  
• High attention to detail  
• Calm and organized under pressure  
     

Nice to Have  

• Experience with APIs, logs, data structures  
• Experience in digital agriculture / farm management systems  
• Understanding of incident management processes (ITIL-style helpful but not required)  

Key KPIs  

You may want to define measurable targets such as:  

• % of tickets validated before sending to dev  
• Time to first response  
• Time to reproduction  
• Time to severity classification  
• Reduction of duplicate tickets  
• SLA compliance rate  
• Stakeholder satisfaction (internal + external)  

 The Company Offers  

• Opportunity to be a part of a best-in-class product that is used by thousands of companies around the world.   
• Annual performance bonus scheme.   
• Career growth opportunities.   
• An environment where you need to seek and implement unique solutions.   
• Training and development programs.   
• Young and dynamic team with a friendly and open culture.   
• Health and life insurance for employees and your family members.   
• 32 working days of paid annual leave and sick leave.  

GR8_TECH builds B2B iGaming platforms for operators who play to lead.

We deliver full-cycle, high-impact tech designed to scale — from seamless integrations and expert consulting to long-term operational support. Our platform powers millions of active players and drives real business growth. Call it what it is: the iGaming Platform for Champions.

With 1000+ GR8 people across locations and time zones, we don’t just ship technology — we help operators build success stories across brands, markets, and geos.

Our ambition drives us. Our people make it real.

If you’re a challenger in spirit and a champion in action — join us.

Why this role exists:

This role exists to own and scale GR8 TECH’s external social presence across two vital growth vectors. You’ll help us amplify our industry authority and build meaningful B2B engagement by running the social media strategy for Bet It Drives Media and turning our C-level executives into recognized thought leaders across LinkedIn and Instagram.

What you’ll drive:

Strategy & Media Brand Ownership (Bet It Drives)

• Build and execute the end-to-end organic social strategy for Bet It Drives Media on LinkedIn and Instagram to grow audience reach and drive platform traffic.
• Produce high-quality, platform-native content formats (posts, graphic copy, video briefs) aligned with content pillars and target audience preferences.
• Measure account performance rigorously, tracking follower growth, impressions, engagement rates, and click-throughs to optimize future content cycles.

Executive Personal Branding & Social Selling

• Manage the personal LinkedIn presence for two C-level executives, delivering up to 8 high-impact posts per month per profile.
• Conduct bi-weekly extraction calls with executives to gather raw expert insights and translate them into distinct, authentic thought-leadership content.
• Grow the Social Selling Index (SSI), personal follower counts, and overall industry authority for both executive profiles within the B2B tech space.

Delivery, Copywriting & Production

• Write compelling, native English copy tailored to different brand voices, formats, and platform algorithms.
• Partner with internal graphic designers and video editors to create visually engaging multimedia assets for social calendars.
• Maintain a synchronized content calendar across all three streams, ensuring zero missed publishing dates and consistent brand alignment.

What makes you a GR8 fit:

Must-have

• 3+ years of hands-on experience in Social Media Management and copywriting.
• Fluent written English skills with a strong portfolio of actual written posts (not just visual portfolios).
• Proven track record building, executing, and analyzing organic LinkedIn strategies and algorithms.
• Hands-on experience launching, managing, or growing accounts on Instagram.
• Demonstrated experience working directly with senior/C-level stakeholders to extract insights and write in an executive voice.
• Strong project management capacity to run multiple parallel content calendars without losing quality or missing deadlines.
• Solid understanding of B2B marketing dynamics (or a clear track record of transferring B2C experience into complex SaaS/tech spaces).

Nice-to-have

• Proven experience launching a social media account from scratch and growing it to concrete performance milestones.
• Direct domain exposure to iGaming, FinTech, SaaS, or high-load B2B tech industries.
• Prior experience managing social channels for a podcast, B2B media outlet, or digital publication.

Why you’ll love working here:

Benefits Cafeteria — annual budget you allocate to:

Sports • Medical • Mental health • Home office • Languages.

Work-life & support

• Paid maternity/paternity leave + monthly childcare allowance.
• 20+ vacation days, unlimited sick leave, emergency time off.
• Remote-first + tech support + coworking compensation.
• Team events (online/offline/offsite).
• Learning culture with internal courses + growth programs.

Our culture & core values:

GR8_TECH culture is how we win — through trust, ownership, and a growth mindset. We move fast, stay curious, and keep it real, with open feedback, room to experiment, and a team that’s got your back.

FUELLED BY TRUST: we’re open, honest, and have each other’s backs.

OWN YOUR GAME: we take initiative and own what we do.

ACCELER8: we move fast, focus smart, and keep it simple.

CHALLENGE ACCEPTED: we grow through challenges and stay curious.

BULLETPROOF: we’re resilient, ready, and always have a plan.

🏢 About the Company
 

LaunchWave is a U.S.-based e-commerce company that creates and develops its own consumer brands. Its portfolio includes two brands with combined annual revenue exceeding $2 million. The company works across the kids, supplements, outdoors, home, and kitchen categories.

The company primarily focuses on the U.S. market. The team researches Amazon, identifies promising niches, and develops products that can compete internationally. The company also sells through Walmart and TikTok.

Our team currently has around 10 people. Our work is guided by data, rapid testing, and structured decision-making. We take an AI-first approach: AI agents are already involved in our processes, and the company invests in AI. We also use AI tools for product research, market and competitor analysis, hypothesis generation, and documentation. Our goal is to build a clear, repeatable process for developing new products.

🚀 About the Role
 

We are looking for a specialist with strong hands-on Amazon US expertise who can turn promising niches into validated product concepts.

Our Product Research team identifies niches and conducts an initial assessment. Your role is to study the market and customers in greater depth, propose several ways to enter a niche, test them, and make a well-supported recommendation on what product to develop, with which unique selling proposition and positioning.

The outcome of your work will be a substantiated concept ready to hand over to Product Development.
 

Availability: 7:00 a.m.–4:00 p.m. New York time for calls and timely communication with colleagues. Tasks that do not depend on other team members may be completed at another convenient time.

Time tracking: A time-tracking system is used.

🗣️ Team communication is primarily in Russian.

🎯 Key Responsibilities
 

📊 Market and Customer Research

❇️ Analyze niches that have passed the Product Research team’s initial assessment, including competitors’ products and strategies, prices, reviews, search demand, and market trends.

❇️ Identify unmet customer needs, what buyers value in existing products, and what causes dissatisfaction.

❇️ Assess the competitive landscape, barriers to entry, risks, and opportunities for differentiation.

❇️ Research new niches and product ideas independently when needed.

💡 Product Concept Development and Positioning

❇️ Develop alternative product concepts based on market data and customer insights.

❇️ Define the unique selling proposition, positioning, and visual differentiation, including how the product will stand out in Amazon search results.

❇️ Propose changes to product features, functionality, bundles, colors, design, and packaging.

❇️ Define product benefits and permissible marketing claims.

❇️ Compare potential approaches to entering a niche, taking into account target price, production cost, manufacturing constraints, and commercial viability.

❇️ Identify opportunities to develop product lines around existing products.

🔬 Concept Validation

❇️ Develop hypotheses and plans for testing product concepts.

❇️ Independently organize research using PickFu, ProductPinion, or similar tools.

❇️ Test the unique selling proposition, positioning, packaging, visual differentiation, and other elements of a concept.

❇️ Analyze consumer test results, assess the reliability of the findings, and determine which hypotheses are supported by data and which need further work.

❇️ Prepare a well-supported recommendation to proceed with development, revise the concept, or abandon the idea.

🤝 Collaboration and Process Development

❇️ Work with Product Research and Product Development to identify what additional information is needed to develop a concept.

❇️ Turn research findings and customer insights into specific product requirements.

❇️ Assess the feasibility of proposed changes with Product Development, taking manufacturing, financial, and regulatory constraints into account.

❇️ Hand over approved concepts and test results to Product Development.

❇️ Build a repeatable process for developing and validating concepts: define requirements for research inputs; document hypotheses, studies, results, and decisions; and improve the quality and speed of concept preparation.

🔎 Requirements
 

✅ Strong hands-on experience with Amazon US and personal involvement in launching physical consumer products.

✅ Experience developing product concepts, unique selling propositions, positioning, and competitive differentiation.

✅ A deep understanding of the Amazon marketplace, customer behavior, and the factors behind successful product launches.

✅ Strong analytical skills and the ability to identify opportunities that may not be obvious in standard reports.

✅ Product-focused and creative thinking.

✅ Practical experience testing hypotheses through PickFu, ProductPinion, or similar tools.

✅ An understanding of unit economics, production costs, and manufacturing constraints.

✅ The ability to develop product concepts independently and support decisions with data.

✅ Working English for researching the U.S. market and professional communication.

⭐ Nice to Have
 

🔹 Experience independently identifying and validating new Amazon niches.

🔹 Experience in Product Research, Product Marketing, or New Product Development.

🔹 Experience creating physical products from scratch, including their features and packaging.

🔹 Experience in supplements, wellness, food, or other consumer categories.

🔹 An understanding of compliance and restrictions on product claims.

🔹 Experience developing or expanding product lines.

🔹 Experience working with manufacturers, designers, and Brand teams.

🔹 Involvement in marketing preparation and commercialization after product development.
 

💡 Who We Are Looking For
 

We are interested in someone who has personally contributed to Amazon product launches and understands why some products meet their goals while others do not.

You look beyond attractive niche metrics and recognize risks such as manufacturing challenges, insufficient differentiation, excessive production costs, or a lack of genuine customer demand. You can propose different approaches, test them, and explain which one is worth pursuing.

Your personal contribution to product decisions matters to us, beyond participation as part of a team.
 

📅 Expectations for the First 90 Days

🔹 First 10 working days: Analyze two niches that have passed initial validation, identify customer needs and differentiation opportunities, propose product concepts and unique selling propositions, and prepare a testing plan for the first concept.

🔹 First month: Conduct the first rounds of concept development and testing, prepare recommendations, and begin establishing a methodology for developing unique selling propositions, visual differentiation, and positioning.

🔹 By the third month: Independently develop concepts in agreed categories, organize research findings, and establish a process for handing substantiated concepts over to Product Development.

📈 How We Measure Success

A completed concept should include a validated customer need, a clear competitive advantage, a well-supported unique selling proposition and visual differentiation, consumer test results, realistic economics that account for manufacturing constraints, and a recommendation on whether to proceed with development.

🎁 What We Offer

🏖️ 27 days of paid annual leave.

🛠️ Access to the tools needed for your work.

📚 Access to specialized e-commerce courses.

🧭 Clear processes and a framework for making decisions.

🤝 A team where you can discuss ideas and learn from colleagues.

📊 The opportunity to influence business results through product decisions.

🔹 The opportunity to contribute to new product directions and the development of product lines.

🚀 If you have hands-on Amazon US experience and enjoy turning customer insights into products with a clear competitive advantage, we would love to hear from you. Apply now!

About Us
 

We build innovative software solutions across fintech, real estate, healthcare, travel, hospitality, and AI. Our team leverages modern technologies to develop scalable products that solve real business problems.

We are looking for an SDR with a strong focus on Upwork to identify relevant projects, engage potential clients, submit tailored proposals, and generate new business opportunities for our software development services.
 

Responsibilities
 

• Research Upwork to identify relevant projects, clients, and business opportunities aligned with our services.
• Find and evaluate projects that match our technical expertise, target industries, and business goals.
• Prepare and submit personalized proposals, highlighting our expertise and value proposition.
• Write compelling cover letters and tailor applications to each client's needs.
• Communicate with potential clients, respond to inquiries, and follow up on submitted proposals.
• Qualify leads by assessing project requirements, budgets, timelines, and decision-making processes.
• Initiate conversations with prospective clients and convert responses into discovery calls.
• Identify opportunities for IT outsourcing, outstaffing, and custom software development.
• Manage the Upwork pipeline, track applications and responses, and maintain accurate CRM records.
• Use AI tools, including Claude, to research projects, personalize proposals, improve messaging, and streamline daily sales tasks.
• Analyze proposal performance, response rates, and conversion metrics to optimize the outreach strategy.
• Collaborate with the sales team to improve lead quality, proposal effectiveness, and conversion rates.
   

Requirements
 

• 2+ years of experience as an SDR, BDR, Upwork Bidder, or in a similar B2B sales or business development role.
• Hands-on experience finding projects and generating leads through Upwork.
• Experience selling software development, IT outsourcing, outstaffing, or related B2B technology services.
• Strong proposal writing, client communication, and follow-up skills.
• Understanding of project bidding, lead qualification, and B2B sales processes.
• Ability to evaluate project requirements and identify opportunities that match our services.
• Experience managing sales pipelines, tracking applications, and analyzing conversion metrics.
• Hands-on experience with Claude and other AI tools for research, proposal writing, and sales productivity.
• Strong research, organization, responsiveness, and relationship-building skills.
• Proactive, results-oriented approach with high availability.
• English — Upper-Intermediate (B2+) or higher.
   

Nice to Have
 

• A proven track record of winning projects or generating qualified leads through Upwork.
• Experience working with Upwork agency accounts and promoting software development services.
• Familiarity with Upwork Connects, bidding strategies, and profile optimization.
• Experience with LinkedIn Sales Navigator, email outreach, or other lead generation channels.
• Familiarity with CRM systems and sales automation tools.

• Knowledge of AI-powered software solutions and their business applications.

   

  What we offer
   

• A custom AI-powered CRM with an existing company database and structured workflows.
• Access to the tools and resources needed for prospecting, campaign execution, and sales process management.
• An opportunity to shape GTM strategies, experiment with AI-driven workflows, and improve our business development processes.
• A dynamic environment working across fintech, blockchain, and AI.
• Flexible work arrangements with an emphasis on ownership, responsiveness, and results.

We're rebuilding Headway Inc's IT Infrastructure team, and we're looking for a System Engineer to help move it from ad-hoc requests to stable systems and automation. You'll take ownership of key projects in device management, access and software licenses, and see them through from start to finish. This role suits someone who wants real autonomy and visible impact.

About Headway Inc

Headway Inc is a global tech company building products that help people grow. Our apps have reached 170M+ downloads worldwide, and TIME ranked Headway Inc #4 among the World's Top EdTech Companies.

Our achievements start with our people and the values we share. At Headway Inc, we believe in building strong teams around our SELECT values.

Behind every product we ship are around 500 people who need their devices, access and tools to simply work. IT Infrastructure makes that happen: the right setup on day one, no friction in daily work, and offices that keep running even through blackouts.

What you'll do

• Device management: Lead the rollout of device management for our Mac fleet, so every laptop is secure and ready to use from day one.
• Software licenses: Build one clear process for all SaaS and AI tools, from requests to renewals and cost control.
• Access and collaboration platforms: Administer our core workplace tools and make access to them simple and secure.
• Office infrastructure: Keep our office network, servers and backups reliable, including through blackouts.
• Employee lifecycle and automation: Make onboarding and offboarding smooth and automate repetitive IT work.
• Helpdesk and knowledge: Support colleagues together with the team and turn what you know into documentation everyone can use.

You'll report to Inna Selivon, our Administrative Manager, and work closely with your IT Infra teammates and with teams across the company, from people operations and project management to engineering and security.

What success looks like

• Key infrastructure projects, starting with device management, have a clear owner and are brought to completion.
• Every Mac is managed and secure, and new laptops are ready to use from the first login.
• Software licenses are transparent: every tool has an owner, requests go through one flow, and unused seats are regularly cleaned up.
• Access to core apps is centralized and secure, and onboarding and offboarding run smoothly with minimal manual work.
• Critical systems are documented, and the team can operate each of them confidently.
• The team spends more of its time on projects and automation. Depending on your results and interests, you can grow towards a Senior role or take the lead on technical areas as the team grows.

You'd be a great fit if you

• Have experience in system engineering or corporate IT.
• Have hands-on experience rolling out an MDM for macOS (ideally Jamf) and setting up SSO and MFA.
• Administer Google Workspace and manage software licenses and subscriptions.
• Are confident with office networks, VPN, servers, backups and DNS.
• Take an AI-first approach to automation: when you see repetitive work, you reach for AI tools first and back them up with scripts and Jira automations.
• Take ownership of projects and close them end to end: plan the stages, spot risks early and keep stakeholders informed.
• Enjoy building processes, treat helpdesk as part of the job, explain technical things simply and document what you know.
• Speak English at B2+ level, since you'll work with vendors, documentation and licensing terms.
• Align with our team values, SELECT, and put them into practice in the way you work, make decisions and collaborate with others.

It would be a plus if you also have:

• Mentoring or informal tech-lead experience.

What we offer

• Two week-long paid corporate holidays each year and 20 vacation days.
• Medical insurance, full sick leave compensation and access to a corporate doctor.
• A personal development plan, professional communities and a knowledge base.
• Compensation for English-language learning, external training and courses.
• An office with a reliable shelter, generators, satellite internet, and other amenities.
• Sports activities, including running, yoga, boxing and more.
• Supporting initiatives that help Ukraine.

We've created a Talent Guide to help you navigate our hiring process with clarity and confidence — and get the most out of each stage. Take a look here: https://makeheadway.notion.site/Headway-Inc-Talent-Guide-25e16bdf9fd280a59655d35ba4d57954?pvs=74

Interested? Send us your CV — we'd love to hear from you.