Jobs at Djinni

We are looking for an experienced Senior CRM & Retention Manager to strengthen and further develop the CRM function within our growing iGaming business.
This is not a role focused only on launching email or push campaigns. You will work with the full player lifecycle, retention and reactivation strategies, segmentation, automation, gamification, and CRM analytics.
The company is growing quickly, and our CRM processes are still evolving. Some foundations are already in place, but there is significant room to improve the existing approach, introduce new mechanics, test hypotheses, and influence how CRM operates across the business.
This role will suit someone who combines hands-on execution with strategic thinking and enjoys working in a fast-moving environment with a high level of ownership.

What You Will Be Responsible For:
 

• Develop and continuously improve CRM, retention, and reactivation strategies across the player lifecycle.
• Identify CRM growth opportunities based on player behaviour, data, and business priorities.
• Build and optimise automated customer journeys, including onboarding, activation, retention, reactivation, cross-sell, and upsell flows.
• Segment the player base by behaviour, lifecycle stage, value, activity, product preferences, and VIP status.
• Plan and manage CRM campaigns across Email, SMS, Push, On-site, and In-app channels.
• Develop and test promotional, bonus, cashback, tournament, and gamification mechanics.
• Create and maintain the CRM campaign calendar in line with product, marketing, and commercial priorities.
• Analyse campaign and player performance using CRM and business metrics.
• Run structured experiments and A/B tests, evaluate results, and scale successful initiatives.
• Improve personalisation and communication relevance across player segments.
• Work closely with Product, Marketing, VIP, Analytics, and other internal stakeholders.
• Contribute to the development of CRM processes, reporting standards, and working practices.
• Present recommendations and support CRM decisions with data and clear business reasoning.

What We Are Looking For:

• 3-5+ years of experience in CRM, Retention, or Lifecycle Marketing.
• Relevant experience in iGaming, online casino, sportsbook, or betting.
• Strong understanding of player lifecycle, retention, reactivation, and CRM performance metrics.
• Hands-on experience building automated communication journeys.
• Strong knowledge of player segmentation and personalisation.
• Experience working with CRM platforms such as Smartico, Optimove, Emarsys, Braze, Fast Track, Customer.io, or similar.
• Experience with bonus, promotional, or gamification mechanics.
• Ability to analyse campaign performance and translate data into practical decisions.
• Experience running A/B tests and CRM experiments.
• Ability to work independently, prioritise initiatives, and take ownership of results.
• English at Upper-Intermediate level or higher.

It Will Be a Plus:

• Experience managing or mentoring CRM specialists.
• Experience working with several iGaming brands or products.
• Experience with both casino and sportsbook audiences.
• Experience developing a CRM function or improving existing CRM processes.
• Additional languages such as Spanish, German, or Greek.

 
How We Take Care of Our Team?

Comfortable Conditions for Productive Work
Flexible working hours with a start time between 8:00 AM and 11:00 AM. Work remotely from anywhere in the world or join us in our modern Cyprus office — the choice is yours.

Time to Recharge
We believe great results come from well-rested people. That’s why we offer:
21 days of paid annual leave;
3 additional Day Offs per year;
25 paid sick leave days;
Public holidays as days off.

Benefits & Wellbeing
Sports compensation program;
Annual healthcare budget;
Gifts for important life events (birthday, marriage, childbirth);
Coworking compensation for team members based in Ukraine;
Maternity and paternity leave support;
Business trips and team gatherings at our Cyprus office.

Learning & Career Growth
Annual budget for professional development, certifications, books, and language courses;
Internal mobility and promotion programs to support both vertical and horizontal career growth;
A Personal Development Plan to help you grow your skills and competencies.

Smooth Onboarding & Ongoing Support
We’ve designed a structured onboarding plan to help you quickly understand the business, the team, and your priorities. Regular check-ins with your manager and People Partner ensure a smooth adaptation process and continuous support throughout your journey with us.

Your ability to spot what others overlook could make a real difference.

We’re looking for a Quality & AML Specialist who knows that effective compliance is about more than checking boxes - it’s about spotting risks before they become problems, improving the way things work, and helping build a stronger, more reliable financial operation.

In this role, you’ll combine AML expertise, quality assurance, investigation, and operational oversight to ensure our financial products and services meet the highest standards of compliance and accuracy.

You’ll work closely with Compliance, Operations, and Management, taking ownership of reviews, monitoring activities, internal controls, and compliance-related communications. If you’re analytical, naturally curious, highly detail-oriented, and the kind of person who notices when something doesn’t look right,  we want to hear from you.

What You’ll Own

• Build & improve quality controls - develop, implement, and maintain QA processes that support AML compliance and operational accuracy.
• Identify risks before they escalate - conduct regular audits and reviews of internal processes, controls, and workflows to identify AML-related risks and improvement opportunities.
• Monitor activity & detect red flags - review transactions and customer activity to identify unusual or potentially suspicious behavior.
• Investigate & escalate - assess suspicious activity and ensure relevant cases are escalated appropriately in line with internal procedures and regulatory requirements.
• Strengthen AML processes - collaborate with Compliance and Operations teams to improve AML controls, procedures, reporting accuracy, and overall efficiency.
• Own compliance communications - monitor incoming compliance-related emails, identify important or urgent matters, and ensure they are properly reported and escalated to management.
• Keep quality at the center - review processes and outputs with a critical eye, identify gaps, and help drive corrective actions.
• Manage multiple priorities - handle several compliance and quality-related tasks simultaneously while maintaining accuracy, organization, and attention to detail.

• Stay ahead of change - continuously develop your knowledge of AML regulations, regulatory expectations, risk indicators, and industry best practices.

   

What You Bring

• Bachelor’s degree in Finance, Accounting, Business Administration, or a related field.
• 2+ years of experience in AML compliance, quality assurance, financial crime prevention, or a similar role within financial services.
• Strong understanding of AML regulations, risk-based approaches, transaction monitoring, and compliance best practices.
• Practical experience developing, implementing, or maintaining AML controls and procedures.
• Strong analytical and investigative mindset with the ability to identify inconsistencies, patterns, and potential risks.
• Excellent organizational skills and the ability to prioritize and manage multiple responsibilities under deadlines.
• Exceptional attention to detail, you naturally notice the things others might overlook.
• Ability to work independently, take ownership, and proactively identify what needs to be done.
• A self-learner mindset and genuine interest in continuously developing your regulatory and technical knowledge.

• Strong written and verbal communication skills, with the confidence to communicate findings and escalate concerns clearly.

   

What You’ll Get

• Competitive salary aligned with your experience and expertise.
• Comprehensive benefits package.
• Continuous professional development and learning opportunities.
• A dynamic and collaborative environment where compliance, quality, and accountability genuinely matter.
• The opportunity to work closely with Compliance, Operations, and Management and have a direct impact on how processes and controls evolve.

• A role with real ownership - your observations, investigations, and improvements can directly contribute to a stronger and more efficient operation.

   

Think You Have the Eye for Risk?

If you’re someone who doesn’t simply follow procedures but questions them, improves them, and knows when something doesn’t look right, this could be your next challenge.

Join us and help turn compliance into a competitive strength.

Are you an innovative, customer-focused PRO? At Mojam, we’re looking for a CRM Marketing Manager who’s ready to shake things up and revolutionize how we connect with our players! 🚀 If you’re passionate about creating personalized customer journeys and driving retention, we want you on our team. Help us elevate our CRM strategies and build stronger relationships with our community.

⚡️ What to do :
 

• Manage and optimize the CRM platform to enhance customer engagement, segmentation and personalization
• Develop and implement a comprehensive CRM strategy, including email, web push, and on-site communications, to increase customer retention and engagement
• Design and execute customer segmentation strategies to ensure relevant and targeted messaging to different customer segments
• Utilize A/B testing to continuously improve CRM activities effectiveness
• Monitor, analyze, and report on the performance of CRM initiatives, making data-driven recommendations for optimization and improvement
• Collaborate with the Marketing, Product, and Analytics teams to align CRM activities with overall company goals and strategies
• Control production of all necessary materials
• Stay up to date with the latest industry trends, best practices, and emerging technologies related to customer retention and CRM 

🦸 Your superpowers

• 2+ years of experience in CRM/ Retention/Email Marketing
• Proficient in using CRM platforms and marketing automation tools
• Detailed expertise in email, web push, on-site communication retention strategies
• Analytical and data-driven, with the ability to interpret customer data and make informed decisions on CRM initiatives
• Strong copywriting skills, possessing the ability to produce engaging and persuasive content tailored to different customer segments
• Exceptional communication and interpersonal skills, with the ability to collaborate effectively across departments
• Results-oriented mindset with a focus on driving measurable improvements in customer retention metrics and CRM performance
• Continuously seeking opportunities to innovate and improve retention strategies and CRM processes
• Upper-intermediate (B2)
• HTML and CSS proficiency

Being well-acquainted with the gaming industry, having a passion for video games (CS ideally) would be a substantial asset.

🍪Team Perks

• Totally remote work from wherever you grind. Into coworking? We’ve got your back
• Flex schedule with no time tracking, because our goal is results
• Work gear on us, get the tech you need
• Half-year bonus Twice a year every mojamer receives a sweet bonus as a nod to our shared achievements
• Health buffs: compensation for sports and mental health, paid sick leaves, and 18 days for vacation
• Skill boosts: we cover training, certs, UA and ENG classes, and pro tips from our top mojamers
• Day-offs and gifts on important dates that you choose yourself (birthday, work anniversary, child’s birth, wedding)
• A squad of PRO&BROs to craft epic gaming worlds with! 

Ready to elevate CRM to new heights 😉? We’re excited to see your CV and hopefully welcome you aboard! Let’s add more jam together 🚀

MOJAM is looking for a professional to level up our experience with high-profile clients. It’s all about finding unique approaches for each player, making their journey unforgettable, and creating a true VIP vibe in our gaming world. If you’re great at not only listening but anticipating needs, understanding the nuances of VIP interactions, and striving for a personal touch in every contact — we’re excited to have you on board!

We’re hiring Night Shift VIP Manager to ensure 24/7 coverage for our top-tier clients. Schedule: 2 days on / 2 days off, 22:00–10:00 (EEST).

📍 What to Do

• Build and maintain long-term relationships with high-profile clients
• Ensure VIP clients have a seamless and personalized experience on our platform
• Act as the main point of contact for VIP clients during your shift, addressing their questions, concerns, and requests in a timely manner
• Manage VIP operations independently during night hours — you own the shift
• Ensure smooth handover to the day team with clear written shift summaries: key events, client issues, follow-ups needed
• Escalate critical issues to the Shift Lead or Head of VIP via established protocols
• Proactively reach out to VIP clients to ensure satisfaction, update them on exclusive offers, events, and promotions
• Analyze client activity and engagement to offer personalized recommendations and rewards
• Identify opportunities for upselling and cross-selling based on clients’ behavior and preferences
• Collaborate with the marketing and sales teams to support tailored campaigns for VIP clients
• Handle and resolve any issues VIP clients might face with their accounts, transactions, etc.
• Collaborate with the support team to ensure quick resolution of any technical challenges
• Provide feedback to the product and development teams based on client preferences and behaviors
• Contribute to retention efforts by flagging at-risk clients and executing personalized re-engagement actions

🦸 Your Superpowers

• 1+ years of experience in account management, customer support, or sales
• Gaming and related industry experience is a strong advantage
• Previous experience working with VIP or high-profile clients is a plus
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and a proactive approach to addressing client needs
• High level of autonomy — you’re comfortable making decisions and owning outcomes without constant supervision
• Ability to work in a fast-paced environment and manage multiple VIP accounts simultaneously
• Sales-oriented with a good understanding of cross-selling and upselling strategies
• Familiarity with the CS/CS2 gaming community is a strong advantage

• Advanced/Fluent English is required; additional languages are a plus

   

 🍪 Team Perks 

• PRO&BRO team you’ll love creating new gaming universes with 
• Totally remote work from wherever you grind
• An equipment budget to upgrade your home office
• Flexible schedule with no time trackers since we just focus on results
• A performance-based bonus twice a year for every mojamer as a nod to our shared achievements 
• Wellness Bonus for the gym, yoga, dance, massage, therapy, or anything that keeps your energy up
• Level up your skills with our internal knowledge-sharing project Yoda. We also cover training, certifications, English & Ukrainian classes
• Days off and gifts for milestones of your choice (birthday, anniversary, baby arrival, or wedding) 
• JAM Activities: workations twice a year in different corners of the world, epic offline teambuilding events, CS2 and Dota tournaments, quizzes, lectures, and plenty of other hangouts for the team

• Plus relocation support, a Maternity/Paternity Leave Policy, a referral bonus, and a whole bunch of other cool perks you can check out on our website

   

  Join us if this is all about you. We are waiting for your CV!

   

  Let’s Add More Jam Together 🚀

MOJAM is looking for a Junior Influence Marketing specialist whose main mission is to help grow our CS2 products. Your role isn’t just about completing tasks — it’s about diving into the product, testing hypotheses, learning fast, and bringing real value to the team. Passionate about CS? Sounds like your entry into the gaming industry?

Check out the details below 🚀 

📍 What to Do

• Collecting releases from bloggers we collaborate with and maintaining a structured release tracking table
• Managing the process of creating links for bloggers. Ensuring accuracy and timeliness
• Handling manager requests (link creation, reviewing blogger content, etc.)
• Preparing daily reports on issues in blogger releases
• Collecting and analyzing databases on request
• Conducting research tasks on demand
• Sourcing YouTube/Twitch (and similar) influencers and validating their performance metrics
• Understanding IM team processes and effectively using all required tools
• Improving the quality and/or efficiency of internal team processes

• Managing microtasks and ad hoc requests (research, list building, script writing)

   

  Conditions:

   

• 2/1 schedule (2 working days, 1 day off), 5 hours per day

• 20–25 hours per week

   

🦸 Your Superpowers

• English level B2 (written and spoken) — to enable growth within the team
• Experience creating scripts to automate processes and working with AI tools
• Patience and willingness to handle daily routine tasks
• Responsibility and strong attention to detail
• Experience with Word, Excel, Google Sheets/Docs, and knowledge of basic formulas

🤘 Bonus Points

• Fluent in English/Chinese/APAC languages/German/French/Portuguese/Spanish
• Passion for CS2
• Experience running your own YouTube channel or streaming
• Experience in influencer marketing
• Strong understanding of AI tools and basic prompt engineering
• Knowledge of YouTube algorithms

🍪 Team Perks 

• PRO&BRO team you’ll love creating new gaming universes with 
• Totally remote work from wherever you grind
• An equipment budget to upgrade your home office
• Flexible schedule with no time trackers since we just focus on results
• A performance-based bonus twice a year for every mojamer as a nod to our shared achievements 
• Wellness Bonus for the gym, yoga, dance, massage, therapy, or anything that keeps your energy up
• Level up your skills with our internal knowledge-sharing project Yoda. We also cover training, certifications, English & Ukrainian classes
• Days off and gifts for milestones of your choice (birthday, anniversary, baby arrival, or wedding) 
• JAM Activities: workations twice a year in different corners of the world, epic offline teambuilding events, CS2 and Dota tournaments, quizzes, lectures, and plenty of other hangouts for the team

• Plus relocation support, a Maternity/Paternity Leave Policy, a referral bonus, and a whole bunch of other cool perks you can check out on our website

   

Join us if this is all about you. We are waiting for your CV!

Let’s Add More Jam Together 🚀

We’re looking for a Junior Influence Marketing Specialist to help grow our CS2 products. You’ll team up with creators from around the world, dive deep into influencer marketing, research what works, and collaborate closely with our marketing team to bring value to the product.

Sounds like a challenge for you? Check out the details below! 😉

📍 What to Do

• Look for YouTube, Twitch, and other platform influencers while building and maintaining influencer databases
• Run mass outreach campaigns and secure 20+ influencer partnerships per month
• Coordinate influencer collaborations by sharing campaign materials, preparing briefs, answering questions, and supporting IM Managers throughout the entire collaboration
• Review influencer content, provide creative feedback, and ensure every deliverable aligns with campaign briefs and objectives
• Engage in partnership discussions, analyze campaign performance, and contribute to creative brainstorming
• Develop creative concepts for influencer marketing campaigns and bring them to life through influencer collaborations
• Use internal tools, improve team processes, and leverage AI to streamline workflows and boost efficiency

 🦸 Your Superpowers

• Upper-Intermediate English (B2+), both written and spoken
• 1+ year of experience in Marketing, Influencer Marketing, or a related field
• Understanding of the esports and gaming industry
• Knowledge of digital marketing and performance marketing principles. Experience with analytics and reporting tools
• A proactive mindset, creative thinking, and problem-solving skills
• Confident use of AI tools to improve productivity and automate workflows

🤘 Bonus Points

• Fluency in Chinese, German, French, Portuguese, Spanish, or another APAC language
• Passion for Counter-Strike and esports
• Content creation experience (YouTube is a plus)
• Creative copywriting or concept development skills
• Knowledge of YouTube SEO and algorithms
• Partner-facing communication experience

🍪 Team Perks

• PRO&BRO team you’ll love creating new gaming universes with 
• Totally remote work from wherever you grind
• An equipment budget to upgrade your home office
• Flexible schedule with no time trackers since we just focus on results
• A performance-based bonus twice a year for every mojamer as a nod to our shared achievements 
• Wellness Bonus for the gym, yoga, dance, massage, therapy, or anything that keeps your energy up
• Level up your skills with our internal knowledge-sharing project Yoda. We also cover training, certifications, English & Ukrainian classes
• Days off and gifts for milestones of your choice (birthday, anniversary, baby arrival, or wedding) 
• JAM Activities: workations twice a year in different corners of the world, epic offline teambuilding events, CS2 and Dota tournaments, quizzes, lectures, and plenty of other hangouts for the team

• Plus relocation support, a Maternity/Paternity Leave Policy, a referral bonus, and a whole bunch of other cool perks you can check out here

   

Join us if this is all about you. We are waiting for your CV!

Let’s Add More Jam Together 🚀

A growing e-commerce company with more than 3 years of experience across Amazon US, Canada, Mexico, and TikTok Shop is looking for a hands-on mid-level Amazon PPC Specialist to join its small and dynamic team.

The company currently manages around 9 SKUs in the Sports & Outdoors and Supplements categories and is preparing to launch an additional brand.

A Note from the Founder, please read HERE https://tinyurl.com/37cxj25k

Requirements

▪️ 2+ years of hands-on Amazon PPC experience
▪️ Experience with Sponsored Products, Sponsored Brands, and Sponsored Display
▪️ Ability to manage campaigns across multiple Amazon marketplaces
▪️ Strong analytical and data-driven approach
▪️ Proactive mindset and ability to work independently

Responsibilities

▪️ Manage and optimize Amazon PPC campaigns across the US, Canadian, and Mexican marketplaces
▪️ Improve existing campaign structures and portfolios
▪️ Conduct keyword research and identify new growth opportunities
▪️ Add relevant keywords and remove underperforming targets
▪️ Adjust bids and budgets based on performance, promotions, deals, and seasonality
▪️ Monitor key advertising metrics and continuously improve profitability
▪️ Support the PPC strategy for future product and brand launches

Would be a plus

Experience in the Supplements or Sports & Outdoors categories would be an advantage

Work conditions

▪️ Part-time role
▪️ Fully remote
▪️ Flexible location and time zone
▪️ Attractive salary, based on experience and scope of work
▪️ Direct collaboration with the Founder and Operations Manager
▪️ Opportunity to contribute to the launch and growth of a new brand

Interested? We would love to hear from you! Send us your CV and apply for the role!

We are looking for a Influencer Manager to join our Marketing team. In this role, you will be responsible for building and managing relationships with influencers, content creators, streamers, and opinion leaders across Facebook, Instagram, TikTok, X (Twitter), and YouTube, Kick (Twitch), TG.

You will drive influencer campaigns from sourcing and negotiations to launch, optimization, and performance analysis, helping grow brand awareness, engagement, and customer acquisition.

HOW YOU WILL MAKE AN IMPACT

• Identify, research, and recruit influencers, content creators, and community leaders across Facebook, Instagram, TikTok, X (Twitter), and YouTube, Kick (Twitch), TG.
• Build and maintain long-term relationships with creators and agency partners.
• Plan, execute, and optimize influencer marketing campaigns aligned with business goals and KPIs.
• Negotiate collaboration terms, budgets, deliverables, and campaign timelines.
• Manage influencer communications throughout the entire campaign lifecycle.
• Collaborate with Design, Content, Product, and Performance Marketing teams to develop effective campaign concepts and creatives.
• Monitor campaign performance, engagement metrics, traffic quality, and conversion results.
• Analyze influencer effectiveness and provide recommendations for scaling successful partnerships.
• Conduct competitor and market research to identify trends, new creators, and growth opportunities.
• Track budgets, campaign spend, and ROI.
• Prepare regular performance reports and actionable insights for stakeholders.

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• 2+ years of experience in Influencer Marketing, Affiliate Marketing, Social Media Marketing, or Creator Partnerships.
• Hands-on experience managing collaborations with influencers, bloggers, streamers, or content creators.
• Strong understanding of Facebook, Instagram, TikTok, X (Twitter), and YouTube, Kick (Twitch), TG. ecosystems.
• Experience negotiating partnership agreements and managing campaign budgets.
• Understanding of key marketing metrics such as CPM, CPC, CPA, CTR, ROI, Reach, Engagement Rate, and Conversions.
• Strong analytical and organizational skills.
• Ability to manage multiple campaigns simultaneously and meet deadlines.
• Excellent communication and relationship-building skills.
• Experience with influencer discovery and analytics tools is a plus.
• Experience in Crypto, Fintech, iGaming, Betting, or Web3 industries will be considered an advantage.
• English level B2+ (written and spoken).

HOW WE WILL KEEP YOU SMILING

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Unlimited vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
• Co-working space reimbursement to save your nerves from always working from home :)

We are looking for a Product Marketing Manager. In this role, you'll own the full marketing funnel – from landing page to onboarding to offer – running structured experiments, driving MarTech automation, and squeezing more performance out of every touchpoint a user hits before they convert. You'll work hands-on with real budgets and real traffic across ad networks like Meta, Snapchat, TikTok, and Google, partnering closely with analytics, product, design, developers, and data engineering teams to turn data into measurable revenue impact. If you love digging into funnel metrics, running dozens of A/B tests a month, and owning your part of the growth story end to end, this is your seat at the table.

About the company: We are a global IT product company shaping the future of real-time social connection. We have millions of users across North America, Europe, Latin America, and MENA, and we build next-gen mobile and web apps for the live-streaming and social networking niches. The market will exceed $206 billion by 2030, and we are already among the leaders in the industry. Founded in Ukraine, scaling worldwide.

In this role you will

• Run landing page tests – design, log results, iterate on hypotheses, and plan the next round – to improve ROMI
• Optimize and automate the process of analyzing and reporting experiment results
• Localize landing pages as products launch in new markets
• Regularly analyze competitors to sharpen our marketing funnel from Landing Page to Onboarding to Offer
• Implement, improve, and maintain marketing automation: analytics, auto-rules, postback delivery, and ad network integrations
• Set up and maintain postback tracking for ad networks and internal analytics
• Fix signal and data quality issues in collaboration with the analytics and frontend/backend development teams

It's all about you

• 2+ years of experience as a Product Marketing Manager, Marketing Automation Manager, Growth Manager, or similar
• Experience analyzing and optimizing web funnels
• Hands-on MarTech experience – setting up ad network and analytics integrations and verifying tracking accuracy
• Familiarity with key analytics tools (AppsFlyer, Google Analytics, Tableau) and core marketing metrics
• Comfortable with project management tools such as Jira
• English level B2 or above, spoken and written
• Strong communication skills and the ability to work effectively across teams
• Ability to critically analyze data and make data-driven decisions
• Comfortable working in a dynamic environment while meeting deadlines
• Proactive, a fast learner, with strong critical thinking
• Strong sense of ownership – you drive initiatives from idea to result without waiting to be pushed

Would be a plus

• Experience implementing marketing automation end to end, including campaign management and creative work
• Strong analytical and structured thinking, with a working grasp of basic statistics and probability
• A growth mindset paired with sharp attention to detail and comfort collaborating closely with marketing, product, analytics, design and frontend/backend development teams

What we offer

Care and support:

• 20 paid vacation days, 15 sick leave days, and 6 additional days off for family events
• 100% medical insurance coverage
• Sports and equipment reimbursement
• Team building events, corporate gifts, and stylish merch
• Financial and legal support
• Maternity Recovery Support Allowance
• Position retention and support for those who join the Armed Forces of Ukraine
• Participation in social initiatives supporting Ukraine

Comfortable working environment:

• Work from our Kyiv hub or remotely with a flexible schedule
• Modern equipment or depreciation of your own tools

Investment in your future:

• Collaborate with a highly-skilled team of Middle & Senior professionals, sharing practical cases and expertise in the social networking niche
• 70% of our heads and leads have grown into their roles here – so can you! This role has a clear path forward to Product Marketing Team Lead, Web
• Performance-oriented reviews and Individual Development Plans (IDPs)
• Reimbursement for professional courses and English classes
• Corporate library, book club, and knowledge-sharing events
• AI is an integral part of our work culture. We invest in modern AI tools, equip our teams with the skills to use them effectively, and foster an environment where technology helps people achieve better results faster

Hiring process

• Intro call
• Technical interview
• Test task
• Bar-raising interview
• Reference check
• Offer

We are looking for a VIP Account Manager who will be responsible for delivering exceptional, personalized service to our most valued players. You will act as a trusted point of contact, ensuring a premium experience through tailored support, proactive engagement, and deep understanding of client needs. This role requires a client-first mindset, attention to detail, and the ability to solve complex issues efficiently and empathetically.
 

HOW YOU WILL MAKE AN IMPACT:

• Provide personalized support via chat, email, phone, and messengers to VIP clients
• Resolve complex issues related to payments, bonuses, verification, and gameplay
• Build and maintain trusted long-term relationships with high-value players
• Conduct proactive outreach and regular check-ins to ensure client satisfaction
• Collaborate effectively with Customer Support, RFPD, QA, Product, and CRM teams
• Share client insights to improve products and processes
• Coordinate special requests and custom solutions for VIP players
• Monitor daily player activity and gaming patterns of VIP clients
• Identify at-risk players and implement retention strategies
• Offer personalized bonuses and promotional campaigns
• Celebrate player milestones and significant events
• Ensure strict adherence to internal policies and procedures
• Track key metrics including retention rates, satisfaction scores, and response times
   

WHAT WILL HELP YOU SUCCEED IN THE ROLE:

• Excellent communication skills (written and verbal) in English; additional languages are a plus
• Proven experience in VIP account management, customer success, or a similar client-facing role, preferably in iGaming or a related industry
• Strong problem-solving skills with the ability to handle sensitive and complex issues (e.g. payments, bonuses, verification) with discretion and professionalism
• Relationship-building expertise and a proactive approach to customer engagement
• Deep understanding of customer behavior, especially in high-value segments
• Ability to analyze player activity data and identify trends, opportunities, and risks
• Collaborative mindset with experience working across multiple departments (Customer Support, Product, CRM, etc.)
• Flexibility and adaptability — able to prioritize in a fast-paced, dynamic environment
• Attention to detail and a high level of organization
• Experience working with CRM tools and support platforms (e.g., Zendesk, Salesforce, or similar)
• Willingness to work shifts and be available outside standard hours for VIP client needs
   

NICE TO HAVE:

• Knowledge of German, Spanish, French or other additional languages
• Understanding of sports betting products and player behavior
• Experience working with different back-office/admin systems
   

WHY YOU’LL LOVE IT HERE:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Unlimited vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
• Co-working space reimbursement to save your nerves from always working from home :)

Who we are:

Adaptiq is a technology hub specializing in building, scaling, and supporting R&D teams for high-end, fast-growing product companies in a wide range of industries.

About the Product:

We are developing a security and compliance platform that helps organizations identify, prioritize, and remediate security risks across employee devices. The solution scans endpoints for vulnerabilities, missing patches, and security configuration issues, processes large volumes of device and security data, and enables automated remediation.
The product is built on a distributed, data-intensive architecture that combines backend services, data processing pipelines, and endpoint agents. The platform requires high scalability, reliability, and efficient data processing to support complex security and compliance workflows. 

 

About the Role:

As a Senior Backend Engineer you will take end-to-end ownership of the core backend components in our compliance platform. In this individual contributor role, you will shape the architecture of the real-time telemetry pipeline, back-end services, data models, and risk-scoring engine. You will translate product and business requirements into technical trade-offs, propose simple solutions that work at scale, and challenge assumptions early in the design process. 

This position offers the opportunity to make high-impact architectural decisions and drive the technical direction of a mature, growing security product.

Key Responsibilities:

• Design and implement distributed backend services for real-time telemetry ingestion and risk scoring across thousands of endpoints.
• Build and maintain event-driven streaming pipelines using Kafka - from topic design and partitioning to consumer groups and delivery guarantees.
• Define data models and persistence strategies on PostgreSQL and Redis, optimizing for latency, consistency, and throughput.
• Write, analyze, and tune complex SQL queries; improve query plans, indexing, and overall database performance.
• Develop and maintain large-scale data processing environments, focusing on scalability, reliability, and cost efficiency.
• Identify bottlenecks in pipelines and services, and implement improvements for performance and stability.
• Translate business needs into technical requirements and influence product and architectural roadmaps.
• Collaborate with DevOps on CI/CD pipelines, container orchestration, observability, and production reliability.

Required Competence and Skills:

• 8+ years of backend development experience, including scalable distributed systems that process large volumes of data.
• Advanced hands-on expertise in TypeScript and Node.js, with strong knowledge of backend architecture and service design.
• Hands-on experience with event-driven/streaming architectures, ideally with Kafka (topic design, partitioning, consumer groups, delivery guarantees).
• Advanced knowledge of PostgreSQL and Redis, including query optimization, indexing, and performance tuning.
• Good understanding of cloud environments (Azure preferred; AWS is also relevant), containers (Docker/Kubernetes), CI/CD, observability, and general DevOps concepts, with hands-on experience using these tools in day-to-day development.
• Hands-on experience using AI tools in software development, with the ability to critically evaluate and validate AI-generated output.
• Strong product mindset and the ability to make sound technical decisions based on both engineering requirements and business needs.

Nice to Have:

• Background in information security, endpoint security, or compliance.
• Familiarity with edge-deployed agents and device-to-cloud communication.
• Experience integrating AI/LLM capabilities into backend systems.

Why Us:

We provide 20 days of vacation leave per calendar year (plus official national holidays in the country where you are based).

We provide full accounting and legal support in all countries we operate.

We utilize a fully remote work model, with a powerful workstation and a co-working space available if needed.

We offer a highly competitive package with yearly performance and compensation reviews.

Who we are:

Adaptiq is a technology hub specializing in building, scaling, and supporting R&D teams for high-end, fast-growing product companies in a wide range of industries.

About the Product:

Our client is a product technology company developing a cloud-native platform that enables organizations to build, integrate, and operate secure applications leveraging blockchain and distributed ledger technologies. The platform provides scalable backend services, APIs, and infrastructure components designed for high-performance, production-grade environments.

The engineering team focuses on building resilient backend systems, distributed architectures, and blockchain-enabled services while addressing challenges related to scalability, reliability, performance, and security. Engineers collaborate closely across product, platform, and infrastructure teams to deliver robust software solutions used in mission-critical environments.

About the Role:

As a Senior Full Stack Engineer with a strong backend focus, you will design, develop, and maintain scalable backend services while also contributing to modern web applications where needed. You'll work with microservices, APIs, asynchronous architectures, blockchain integrations, and React-based frontend components, collaborating closely with cross-functional engineering teams.

This role offers end-to-end ownership of product features from architecture and implementation through deployment, monitoring, and continuous improvement, with the primary focus on backend services.

Key Responsibilities:

• Design and build scalable backend services supporting blockchain-enabled applications and distributed systems.
• Contribute to frontend features and modern React-based applications when required, ensuring a seamless end-to-end user experience.
• Develop and maintain backend services, APIs, and platform components throughout the software lifecycle.
• Integrate backend services with blockchain networks, third-party platforms, and external infrastructure.
• Evaluate emerging blockchain technologies and architectural approaches to improve platform capabilities.
• Optimize production systems for scalability, reliability, security, and performance.
• Collaborate with product, platform, infrastructure, and security teams to deliver production-ready solutions.
• Take ownership of features from design through deployment and ongoing optimization.

Required Competence and Skills:

• 7+ years of professional experience as a Full Stack or Backend Engineer.
• Strong commercial experience with Node.js, TypeScript, and React.
• Experience designing scalable backend services, APIs, and production-grade microservices. 
• Solid understanding of distributed architectures, asynchronous communication, and event-driven systems. 
• Commercial experience working with multiple blockchain ecosystems, including EVM-compatible chains, as well as non-EVM chains
• Good understanding of blockchain fundamentals, transaction processing, smart contracts, and decentralized architectures.
• Strong understanding of secure software design and building reliable production systems. 
• Experience using AI-assisted development tools (Claude Code, Cursor, GitHub Copilot, or similar) as part of the engineering workflow. 
• Bachelor's degree in Computer Science or a related technical field (or equivalent practical experience). 
• Proven ability to deliver software from design through production deployment.

Nice to Have:

• Experience building products in high-scale distributed platforms, fintech, or cloud-native products.
• Experience with cloud-native infrastructure, containers, and Kubernetes.

Why Us:

We provide 20 days of vacation leave per calendar year (plus official national holidays of a country you are based in).

We provide full accounting and legal support in all countries we operate.

We utilize a fully remote work model with a powerful workstation and co-working space in case you need it.

We offer a highly competitive package with yearly performance and compensation reviews.

We are looking for an Applied AI Engineer to help our team design, develop, and improve production AI systems powered by LLMs.

Responsibilities

• Develop and improve LLM and RAG pipelines.
• Work with structured outputs, tool calling, and agentic workflows.
• Integrate AI components with backend systems and external services.
• Evaluate model performance and reduce errors.
• Research and apply new AI approaches.
• Use Claude Code, Codex, and other AI development tools.

Requirements

• 1+ year of commercial software development experience.
• Strong knowledge of at least one programming language: Python, JavaScript/TypeScript, Java/Kotlin, C#, or another backend language.
• Practical experience with LLM APIs or AI-powered features.
• Understanding of RAG, embeddings, vector search, and prompt engineering.
• Experience with APIs, databases, and Git.
• Strong technical thinking, independence, and a desire to grow in Applied AI.

Python experience is a plus, but we are open to candidates with other strong technical backgrounds.

Nice to Have

• Experience building LLM or RAG solutions.
• Understanding of ML fundamentals, datasets, and AI system evaluation.
• Experience with vector databases, FastAPI, Langfuse, LangChain, or LlamaIndex.
• Experience with Docker, queues/workers, or event-driven systems.
• Personal AI projects or open-source contributions.

We do not expect candidates to know everything listed above. Practical thinking, a strong technical foundation, and the ability to learn quickly are more important to us.

What We Offer

• Fully remote work.
• Work on real production AI systems.
• The opportunity to influence architecture and technical decisions.
• Practical experience with LLMs, RAG, AI evaluation, and agentic systems.
• Minimal bureaucracy and direct communication with the team.
• Opportunities to grow professionally together with the product.

Who we are:

Adaptiq is a technology hub specializing in building, scaling, and supporting R&D teams for high-end, fast-growing product companies in a wide range of industries.

About the Product:

We are developing a security and compliance platform that helps organizations identify, prioritize, and remediate security risks across employee devices. The solution scans endpoints for vulnerabilities, missing patches, and security configuration issues, processes large volumes of device and security data, and enables automated remediation.
The product is built on a distributed, data-intensive architecture that combines backend services, data processing pipelines, and endpoint agents. The platform requires high scalability, reliability, and efficient data processing to support complex security and compliance workflows.

About the Role:

As a Senior Backend Engineer you will take end-to-end ownership of the core backend components in our compliance platform. In this individual contributor role, you will shape the architecture of the real-time telemetry pipeline, back-end services, data models, and risk-scoring engine. You will translate product and business requirements into technical trade-offs, propose simple solutions that work at scale, and challenge assumptions early in the design process. 

This position offers the opportunity to make high-impact architectural decisions and drive the technical direction of a mature, growing security product.

Key Responsibilities:

• Design and implement distributed backend services for real-time telemetry ingestion and risk scoring across thousands of endpoints.
• Build and maintain event-driven streaming pipelines using Kafka – from topic design and partitioning to consumer groups and delivery guarantees.
• Define data models and persistence strategies on PostgreSQL and Redis, optimizing for latency, consistency, and throughput.
• Write, analyze, and tune complex SQL queries; improve query plans, indexing, and overall database performance.
• Develop and maintain large-scale data processing environments, focusing on scalability, reliability, and cost efficiency.
• Identify bottlenecks in pipelines and services, and implement improvements for performance and stability.
• Translate business needs into technical requirements and influence product and architectural roadmaps.
• Collaborate with DevOps on CI/CD pipelines, container orchestration, observability, and production reliability.

Required Competence and Skills:

• 8+ years of backend development experience, including scalable distributed systems that process large volumes of data.
• Advanced hands-on expertise in TypeScript and Node.js, with strong knowledge of backend architecture and service design.
• Hands-on experience with event-driven/streaming architectures, ideally with Kafka (topic design, partitioning, consumer groups, delivery guarantees).
• Advanced knowledge of PostgreSQL and Redis, including query optimization, indexing, and performance tuning.
• Good understanding of cloud environments (Azure preferred; AWS is also relevant), containers (Docker/Kubernetes), CI/CD, observability, and general DevOps concepts, with hands-on experience using these tools in day-to-day development.
• Hands-on experience using AI tools in software development, with the ability to critically evaluate and validate AI-generated output.
• Strong product mindset and the ability to make sound technical decisions based on both engineering requirements and business needs.

Nice to Have:

• Background in information security, endpoint security, or compliance.
• Familiarity with edge-deployed agents and device-to-cloud communication.
• Experience integrating AI/LLM capabilities into backend systems.

Why Us:

We provide 20 days of vacation leave per calendar year (plus official national holidays of a country you are based in).

We provide full accounting and legal support in all countries we operate.

We utilize a fully remote work model with a powerful workstation and co-working space in case you need it.

We offer a highly competitive package with yearly performance and compensation reviews.

Technical Support Specialist – Join the Future of FinTech with Crassula

Crassula is a SaaS platform powering mid-sized fintech companies, enabling them to build neobanks, crypto banks, wallets, and payment solutions with speed and ease.

At our core, we started with a simple but powerful vision—to provide a fast, seamless, and feature-rich technological foundation for launching fintech projects. Today, that vision has become a reality, trusted by industry leaders who rely on our solutions for their success.

Your Role

As a Technical Support Specialist, you’ll play a key role in ensuring a seamless experience for our clients. You’ll be their go-to expert for technical challenges, helping them navigate and resolve issues efficiently.

🔹 Troubleshoot technical issues and identify solutions.
🔹 Diagnose & resolve software and system faults.
🔹 Engage with customers to understand and resolve technical concerns.
🔹 Provide clear, timely, and accurate feedback to clients.
🔹 Document procedures to assist clients and improve support efficiency.
🔹 Manage multiple support cases, ensuring quality service at all times.

What You Bring

To thrive in this role, you should have:

✅ Technical expertise:

• Degree in Computer Science, Information Systems, or a related field.
• Experience working with REST APIs.
• Familiarity with helpdesk tools (e.g., Jira).
• Proficiency in Linux operating systems.
• Prior Helpdesk or IT support experience.
• FinTech experience is a big plus!

✅ Soft skills that make a difference:

• Detail-oriented with strong problem-solving abilities.
• Excellent communication skills—clear, concise, and customer-friendly.
• Fluent English (upper-intermediate or higher).
• A customer-first mindset with a proactive approach to issue resolution.

Why Join Crassula?

Flexibility: Work remotely or from our offices in Riga or Larnaca.
Career Growth: We invest in our people’s learning & development. Innovation: Be part of a fast-growing international fintech company.
Recognition: Join an award-winning team making an impact.
Work Environment: A professional yet friendly atmosphere where your work truly matters.

Ready to be part of a company that’s redefining fintech? Apply now and let’s shape the future together!