Jobs at Djinni

About us

We build AI-powered solutions that solve real business problems. You’ll work with the latest technologies and implement production-grade AI features, including RAG pipelines, agentic and multi-agent workflows.

Responsibilities

• Solve engineering problems related to process automation, knowledge systems, and agentic / multi-agent architectures.
• Design, build, and maintain AI-powered features that go beyond basic LLM API calls.
• Develop backend services using Node.js (Express, Fastify, or NestJS).
• Implement and iterate on RAG pipelines (retrieval strategies, chunking, evaluation, quality improvements).
• Integrate external APIs, payment systems, and authentication flows.
• Design clean REST APIs and ensure reliable client–server communication.
• Work with PostgreSQL.

Requirements

• Strong problem-solving mindset, creativity, and ability to learn quickly.
• Solid Node.js experience in production (2+ years).
• Practical experience and strong interest in LLM-based systems, not just simple ChatGPT-style wrappers, including:
  • RAG
  • LangChain (bonus: LangGraph, LangSmith)
  • Prompt engineering
• Understanding of backend fundamentals: APIs, databases, performance, and debugging.

Nice to have

• Experience with Python and FastAPI.
• Redis, queues, caching.
• AWS or GCP familiarity.
• CI with GitHub Actions.
• Monitoring and tracing tools (Prometheus, Grafana, OpenTelemetry).

What we offer

• Competitive salary and bonuses
• Remote-first culture
• Flexible schedule
• Open-minded, results-driven environment
• Product ownership and impact

We are looking for a Lead iOS Engineer to join our team!

Our client is one of the world's largest fashion retailers selling in 215 markets through its online platform or its 6,477 stores in 95 markets. By working closely together as a single company globally focused on the key elements of fashion production – design, manufacture, distribution, and retail.

All the production is founded on three pillars – flexibility, digital integration, and sustainability.

Requirements:

• 5+ years of proven commercial experience with UIKit and Swift
• Extensive experience with SwiftUI
• Solid Object-Oriented Design and Analysis (OOD/OOA) skills and modern development practices
• Deep knowledge of Clean Architecture and Domain-Driven Design (DDD)
• Working knowledge of iOS interface guidelines and best practices
• Experience with Unit testing, snapshot testing, and automation testing
• Test-Driven Development (TDD) and Behaviour-Driven Development (BDD)
• Experience with CI/CD, code quality gates, and code coverage
• Strong experience with modular architecture
• Knowledge of UI architectural patterns: MVC, MVVM, MVP
• Deep Git version control knowledge: feature flags, branching strategies, GitFlow
• Working experience in an Agile environment with a clear understanding of Agile methodologies
• Upper-Intermediate / Advanced English level
   

Responsibilities:

• Making sure to follow and guarantee alignment with the company's global architecture
• Communicate with cross-functional teams about service integration
• Promote best practices to improve the quality of our code and processes and ensure technical excellence
• Research and evaluate technical options to implement business requirements
• Work in close contact with the Product Owner and support in the technical definition of product backlog items
• Provide system or technical development expertise to the team
• Guarantee continuous deployment, write qualitative, maintainable code with extensive test coverage in a fast-paced professional software engineering environment

• Suggest technical and functional improvements to add value to the product

   

We offer*:

• Flexible working format - remote, office-based or flexible
• A competitive salary and good compensation package
• Personalized career growth
• Professional development tools (mentorship program, tech talks and trainings, centers of excellence, and more)
• Active tech communities with regular knowledge sharing
• Education reimbursement
• Memorable anniversary presents
• Corporate events and team buildings
• Other location-specific benefits

*not applicable for freelancers

Our team is looking for a Senior DevOps Engineer/SRE.

Requirements:

• Proficient with Kubernetes (MetalLB, GlusterFS)
• Data replication technologies and distributed architecture
• Experience in private clouds: Oracle, AWS (EC2, RDS, VPC, ELB), Azure
• Experience with ELK stack
• Familiarity with MySQL, Percona Monitoring Management and Percona XtraDB Cluster
• Basic knowledge of bash, clear understanding of CI/CD
• Strong knowledge of Linux, especially CentOS
• Expertise in RabbitMQ Cluster
• Proficiency with Grafana and Prometheus
• Experience with GitLab/CI
• Proxmox and VMware expertise
• Experience in setting up and managing nginx/PHP

Will be a plus:
— Linux: Debian;
— Previous experience in setting up a proxy for balancing web servers and database (haproxy, nginxl)

Responsibilities:

• Implement system installation projects on cloud infrastructure as per client requests
• Set up logging systems;
• Troubleshoot and resolve issues in virtualization, databases, Kubernetes (K8s), network, and applications in collaboration with the DevOps team, system network administrators, developers, and QA;
• Support and development of failover virtualization clusters (ECS, Proxmox);
• Write and update roles for automated deployment (Ansible, Terraform, Git, shell script);
• Monitor availability using Prometheus;
• Execute and optimize CI/CD processes;
• Manage specific tools and improve security measures (Firewall, Anti-DDoS, IDS/IPS, WAF);
• Participate in annual PCI DSS audits.

We offer:

✓ Competitive compensation depending on experience and skills;
✓ Remote-first work environment with flexible working hours;
✓ 20 paid vacation days annually for rest and recharge;
✓ 20 days of sick leave, available as needed;
✓ Corporate English classes.

We are looking for a Billing Manager to support and maintain the stability of our payment infrastructure across multiple markets. This role is focused on operational excellence, payment provider management, monitoring key payment metrics, and ensuring a seamless deposit and withdrawal experience for players.

The ideal candidate has hands-on experience in iGaming payments operations, understands payment flows, PSP integrations, and knows how to quickly identify and resolve issues affecting payment performance.

This is a highly operational role, requiring strong attention to detail, ownership, and the ability to independently manage relationships with payment providers and internal stakeholders.

Key Responsibilities:

• Monitor the performance and availability of all payment methods and providers
• Track key payment metrics, identify anomalies, and proactively investigate issues
• Communicate directly with PSPs and payment providers regarding incidents, technical issues, and operational matters
• Manage day-to-day relationships with payment partners
• Participate in negotiations regarding commercial terms, fees, limits, and operational conditions with payment providers
• Investigate and resolve payment-related issues impacting player experience
• Coordinate with Product, Support, CRM, Risk, and Technical teams to ensure smooth payment operations
• Monitor deposit and withdrawal success rates and identify opportunities for improvement
• Escalate and follow up on provider-side issues until resolution
• Maintain payment documentation, provider records, and operational reports

• Support onboarding of new payment methods and providers when required

   

Requirements:

• 2+ years of experience in Billing, Payments Operations, Payments Management, Fintech Operations, or a similar role within iGaming
• Strong understanding of payment processing flows, PSPs, acquiring, withdrawals, and transaction lifecycles
• Experience working directly with payment providers and managing operational communication
• Ability to analyze payment performance metrics and identify root causes of issues
• Strong Excel / Google Sheets skills
• Experience working with payment dashboards, reporting systems, and operational monitoring tools
• Ability to independently manage multiple priorities and resolve issues with minimal supervision
• Upper-Intermediate English or higher

Nice to Have:

• Experience with SoftSwiss Casino Platform
• Experience with GR8 Tech platform
• Experience supporting LATAM markets
• Existing network of payment providers and PSP contacts
• Experience onboarding and managing local payment methods
• Basic SQL knowledge
• Experience working with BI tools and reporting platforms

Personal Qualities:

• Exceptional attention to detail
• Strong sense of ownership and accountability
• Structured and process-oriented mindset
• Excellent communication and negotiation skills
• Analytical approach to problem-solving
• Ability to remain calm and effective under pressure
• Reliability and consistency in execution
• Proactive attitude and willingness to take initiative

We are seeking a skilled and motivated Mid-Level Front-End Developer with a strong background in JavaScript and jQuery, and a focus on React development. In this role, you will be responsible for converting legacy jQuery applications into modern, maintainable React apps as well as building new React applications from the ground up. You will be part of a dynamic team working on both greenfield and migration projects, ensuring a smooth transition from older codebases to modern frameworks while maintaining high standards of performance and code quality. 
 

Key Responsibilities: 

• Migrate jQuery-based Applications: Convert and refactor existing jQuery applications into React applications, ensuring functionality, performance, and a seamless user experience are maintained during the transition. 
• Develop New React Applications: Collaborate with designers and back-end developers to create new, interactive, and user-friendly React applications from scratch, following best practices in component-based design. 
• Code Maintenance & Optimization: Write clean, modular, and reusable code. Optimize applications for speed, scalability, and responsiveness across all devices and browsers. 
• Cross-Functional Collaboration: Work closely with UX/UI designers to implement visually appealing and functional user interfaces. Coordinate with back-end developers to integrate APIs and ensure smooth data flow. 
• Testing & Debugging: Write and maintain unit and integration tests for React components. Identify and fix bugs or performance bottlenecks across the front-end codebase. 
• Version Control: Use Git for version control and adhere to established Git workflows for code reviews and collaboration. 
• Mentorship: Provide guidance and support to junior developers, helping them improve their React and JavaScript skills. 
• Documentation: Document the development process, coding standards, and any technical processes relevant to the front-end development workflow. 

Required Qualifications: 

• Proven experience (2-4 years) as a front-end developer with a focus on JavaScript, React, and jQuery. 
• Expert knowledge of JavaScript (ES6+), including core concepts like closures, promises, asynchronous programming, and module bundling. 
• Strong experience with React (class-based and functional components, hooks, state management) and a solid understanding of component-driven development. 
• Solid understanding of jQuery and experience migrating or maintaining legacy jQuery codebases. 
• Familiarity with modern JavaScript tools and libraries such as Webpack, Babel, NPM, and ES6+ syntax. 
• Experience with RESTful APIs and asynchronous programming (fetch, axios, etc.). 
• Strong knowledge of front-end HTML5, CSS3, and responsive design principles. 
• Experience with version control systems, particularly Git. 
• Understanding of front-end performance optimization techniques (e.g., lazy loading, code splitting, tree shaking). 
• Good understanding of web security practices and accessibility standards. 

Preferred Qualifications: 

• Experience with state management tools like Redux, Context API, or MobX.  
• Familiarity with TypeScript and its integration with React applications.  
• Experience working in an Agile or Scrum environment.  
• Understanding of CI/CD pipelines and how they relate to front-end development.  
• Experience with testing libraries like Jest, React Testing Library, or Cypress.  
• Experience with modern frontend build tools and development environments such as Vite, including configuration, optimization, and migration from legacy bundling solutions.  
• Experience developing or integrating real-time web applications using SignalR, WebSockets, or similar technologies.  
• Experience leveraging AI-assisted software development tools such as Claude Code, GitHub Copilot, ChatGPT, or similar platforms to enhance developer productivity, code quality, troubleshooting, testing, and documentation.  
• Familiarity with modern AI-driven development workflows, including prompt-based code generation, code review assistance, refactoring, and automated test creation. 

Key Competencies: 

• Problem Solving: Ability to analyze complex problems and break them down into manageable solutions. 
• Collaboration: Strong communication skills with the ability to work effectively in a team environment. 
• Adaptability: Comfortable with both new development and refactoring legacy code. 
• Attention to Detail: Focus on quality, maintainability, and user experience. 
• Time Management: Ability to manage multiple priorities and meet deadlines. 
   

About Us 
Established in 2011, Trinetix is a dynamic tech service provider supporting enterprise clients around the world. 

Headquartered in Nashville, Tennessee, we have a global team of over 1,000 professionals and delivery centers across Europe, the United States, and Argentina. We partner with leading global brands, delivering innovative digital solutions across Fintech, Professional Services, Logistics, Healthcare, and Agriculture. 

Our operations are driven by a strong business vision, a people-first culture, and a commitment to responsible growth. We actively give back to the community through various CSR activities and adhere to international principles for sustainable development and business ethics. 

To learn more about how we collect, process, and store your personal data, please review our Privacy Notice: https://www.trinetix.com/corporate-policies/privacy-notice 

We are a fast-growing Payment Service Provider (PSP) working in the high-risk fintech segment.

Right now, we are building a new unified payment platform, consolidating several existing systems into one scalable solution.

We are looking for a Business Analyst who will play a key role at the intersection of business, product, and engineering — translating complex payment processes into clear and actionable specifications.

 What you will do

🔹 Requirements & Documentation

• Gather business requirements from stakeholders (product, risk, compliance, merchants)
• Write clear specifications, user stories, and acceptance criteria
• Model business processes (BPMN 2.0, AS-IS / TO-BE)
• Maintain documentation (Confluence / Notion)

🔹 Payment Processes

• Describe and optimize payment flows:
  • authorization
  • settlement
  • refunds
  • chargebacks
• Analyze transaction routing logic (smart routing, waterfall)
• Support integrations with PSPs and acquirers (REST API)
• Participate in platform consolidation and migration

🔹 Collaboration

• Work closely with Product, Engineering, and QA
• Participate in Agile ceremonies (grooming, planning, demos)
• Align with compliance and risk teams (PCI DSS, AML/KYC)

• Prepare materials for internal teams and merchants

   

 Requirements

🔹 Must-have

• 3+ years as Business Analyst / Systems Analyst
• Experience in fintech / payments / banking
• Strong understanding of payment lifecycle
  (authorization → capture → settlement → reconciliation)
• Experience working with REST APIs (Postman / Swagger)
• BPMN / UML knowledge
• Experience with Agile / Scrum
• Strong English communication skills

🔹 Nice to have

• Experience with PSP / acquiring / PayFac
• Knowledge of ISO 8583 / ISO 20022
• Experience with chargebacks / disputes / rolling reserves

• Experience in platform migration projects

   

What we offer

• Work on a real fintech product in the high-risk domain
• Participation in building a scalable payment platform
• Close collaboration with product and tech teams
• Flexible work format (remote / hybrid)
• Opportunity to influence product decisions
• Professional growth in fintech

Responsibilities:

Taking end-to-end responsibility for quality performance throughout the entire project lifecycle: from product and system design through to installation, commissioning and after-sales

Defining and implementing quality standards, governance and processes for all project phases in a project-focused environment

Strategic partnership and close collaboration with technical departments, operations, partners and customers

Responsibility for handling customer complaints, escalations and costs of poor quality (COPQ) to drive sustainable improvement

Leading root cause analyses and continuous improvement processes across regional and cross-project structures

Establishing and maintaining KPIs, dashboards and management-level reporting to make quality visible

Positioning quality as a business enabler

Qualifications:

Relevant experience in engineering or quality management within international, project-driven and industrial environments

Comprehensive knowledge of certifications, risk management and quality standards such as ISO 9001 and CE

In-depth knowledge of COPQ, customer complaints and field quality

Experience with quality methodologies such as Six Sigma, FMEA and 8D

Ability to manage complexity, engage stakeholders effectively and remain calm and structured in escalation situations

Strong leadership skills based on influence rather than hierarchy

Fluent English is a must, German nice to have

Willingness to travel

About the Company:

Brand is one of the fastest-growing iGaming brands in the world, with hundreds of thousands of active players across multiple countries.

We are an international team from different corners of the globe, united by the idea of creating the best product in the entertainment industry.

Requirements:

• English level - Intermediate

• 4+ years of experience in administering/DevOps in a Linux/Unix environment

• Strong knowledge and experience with solutions based on Linux systems and Cloud solutions (AWS as plus);

• Strong knowledge and experience with containerized workloads and services Docker, Docker Swarm and Kubernetes;

• Experience with automatic deployment tools such as Ansible, Terraform;

• Experience with databases like: MySQL, PostgresSQL, Redis, DB Clustering etc (Clickhouse as plus);

• Experience with monitoring tools (Grafana/Prometeus/CloudWatch etc.);

• Experience with logging tools (ELK stack etc.);

• Strong knowledge of Networking: network topologies and common network protocols and services (TCP/IP, DNS, HTTP(S), SSH, SMTP, IPMI, L2/L3 layers);

• Good knowledge of message broker tools such as Kafka, RabbitMQ etc;

• Robust skills with CI/CD tools such as Gitlab CI;

• Robust scripting skills such as: Shell (Bash), Golang, Python;

• Storage/filesystems: nfs, RBD, Ceph, ext*, xfs, raid*;

• Strong problem solving skills and ability to work in a fast paced and collaborative environment;

• Excellent communication and team skills;

• Version Control: Experience administrating version control systems such as GIT;

We Offer:

💻 Remote work from anywhere in the world.

⚡️ Fast decision-making without bureaucracy.

🤝 Friendly atmosphere among people passionate about their work.

📈 Qualified managers invested in your growth.

🏖 20 paid vacation days, 5 day-offs, and paid sick leave.

Job Description

6+ years of software development experience with the .NET platform (ASP.NET Core, C#)
Strong experience building and consuming REST APIs (OpenAPI, FluentValidation)
Knowledge of OAuth 2.0 flows is a plus
At least 2+ year of proven experience with Azure Cloud services (Service Bus, Azure Functions, CosmosDB)
Solid understanding of client-server application design and asynchronous programming
Experience with CI/CD pipelines in Azure DevOps or equivalent tools
Knowledge of containerization (Docker, Kubernetes) is a strong plus
Familiarity with low-code/no-code integrations (Power Apps, Power Automate) is desirable
Experience with Azure ML/AI services, document recognition, or data-driven workflows is an advantage
Proficiency in debugging, refactoring, and clean code design
Strong analytical skills with ability to ramp up quickly in new domains
Good written and verbal communication skills in English (Upper-Intermediate+)

Job Responsibilities

Design and implement cloud-native applications leveraging Azure Functions, Service Bus, and CosmosDB
Build and maintain microservices and APIs that integrate with multiple systems, including D365 and data platforms
Collaborate with stakeholders to define and negotiate API contracts and ensure reliable system integrations
Implement data processing and workflow services with a focus on scalability, performance, and resilience
Contribute to the design of low-code solutions integrating Azure ML/AI services for automation (e.g., document recognition, intelligent data extraction)
Participate in planning, estimation, and architecture discussions, providing technical guidance
Debug and resolve issues of various complexities across the stack
Work closely with DevOps and QA to ensure CI/CD pipelines, automated testing, and deployment processes are efficient and robust
Follow coding standards and contribute to continuous improvement initiatives within the development team

Department/Project Description

GlobalLogic is searching for a motivated, results-driven, and innovative software engineer to join our project team at a dynamic startup specializing in pet insurance. Our client is a leading global holding company that is dedicated to developing an advanced pet insurance claims clearing solution designed to expedite and simplify the veterinary invoice reimbursement process for pet owners.

You will be working on a cutting-edge system built from scratch, leveraging Azure cloud services and adopting a low-code paradigm. The project adheres to industry best practices in quality assurance and project management, aiming to deliver exceptional results.

We are looking for an engineer who thrives in collaborative, supportive environments and is passionate about making a meaningful impact on people's lives. If you are enthusiastic about building innovative solutions and contributing to a cause that matters, this role could be an excellent fit for you.

QATestLab is an international IT outsourcing company that provides independent software testing services. We have over 20 years of experience in providing QA support to companies in various industries — from e-commerce, banking, and healthcare to gaming, media, and telecom. Our service portfolio includes manual testing and test automation services for web, desktop, mobile, and cloud applications.

We are developing a sales department and are looking for an energetic and ambitious Sales Manager (b2b) for our IT services. If you are keen on communication with people, the dynamic pace of work, professional challenges, and constant development, you are a perfect match.

We expect that you:

• Have spoken and written English at the Upper-Intermediate level
• Have 3+ years experience in IT sales (B2B)
• Have experience with the full sales cycle
• Have high communication skills
• Have desire to develop in the field of IT sales
• Aim on long-term and high-quality results
• Have experience with KPI

Will be a plus, if you:

• Have a basic understanding of the software development and testing lifecycle (SDLC/STLC)
• Have experience working with Clay

What will you do:

• Search for and attract new clients and projects with the aim of expanding the program’s client portfolio
• Process incoming leads and actively work with target clients at various stages of the sales funnel
• Address objections from potential clients: ability to communicate effectively, argue the company’s position, and build trust
• Maintain CRM and analytics on potential partners
• Coordinate projects at all stages of launch and support, including gathering customer information, negotiating prices, and concluding/reviewing contracts
• Participate in brainstorming sessions with the team to develop sales strategies, generate new ideas, approaches, etc

We offer:

• Collaboration with a stable company with established processes and a positive atmosphere
• Experience in managing projects of various levels of complexity, methodologies, and approaches
• Flexible cooperation format: start between 8:00 to 11:00, finish between 17:00 to 20:00
• 100% compensation for sick leave, 18 working days off
• A developed corporate culture, system of social assistance, and a wide loyalty program

Become a part of our team! Hand in your CV!

Responsibilities:

1. Set up and maintain cold email outreach infrastructure: domains, inboxes, SPF, DKIM, DMARC, warm-up and sender health.
2. Search, scrape, collect and structure lead databases based on the company’s ICP.
3. Find and verify business emails using tools such as Apollo, Snov.io, Hunter, ZeroBounce, NeverBounce, Bouncer or similar.
4. Clean, deduplicate and organize lead lists in Google Sheets, Excel or CRM.
5. Upload leads into cold email tools such as Snov.io or similar.
6. Monitor campaign performance: bounce rate, reply rate, positive replies, deliverability issues and mailbox health.
7. Track results and prepare regular reports on outreach activity and campaign performance.

Requirements:

• 1+ year of experience in lead generation, cold email outreach, data research or sales support.
• Hands-on experience with cold email tools such as Smartlead, Instantly, Lemlist, Reply.io, Snov.io or similar.
• Understanding of cold email infrastructure basics: domains, inboxes, warm-up, SPF, DKIM, DMARC, bounce rate and deliverability.
• Experience with lead sourcing, scraping, enrichment and email validation.
• Strong Google Sheets / Excel skills: filtering, sorting, deduplication, formulas, data cleanup.

Nice to have:

• Experience in SEO, Digital PR, guest posting, link building, content marketing, online advertising or publisher outreach.
• Experience with scraping tools such as Phantombuster, Apify, Clay, Bright Data, Instant Data Scraper or similar.
• Experience with Ahrefs
• Experience with automation tools such as Make, Zapier, n8n, Clay or Google Apps Script.
• Basic understanding of SEO metrics: domain authority, domain rating, organic traffic, backlinks, niches and GEOs.

What You’ll Love About Working with Us:
🌍 Remote-first culture – work from wherever you're most productive.
🕓 Flexible schedule – no micromanagement, no unnecessary calls.
💰 On-time, competitive salary.
🏖️ 18 days of paid vacation, unlimited sick leave, and Ukrainian holidays off.
💬 A friendly, proactive team that values transparency and results over reports and red tape.

🎯 Role Overview:

As TrueLabel’s Head of Payments you will become the driving force of our team! You’ll get to travel and meet partners, all while leading our payments strategy, performance, and operations end-to-end. Your mandate: deliver best-in-class approval rates and customer experience at the lowest possible cost—while keeping us compliant, scalable, and ready for new markets.

⚙️Your Tasks:​
 

• Strategy: Scale payment solutions for Tier 1 & Tier 2 GEOs;
• Partnerships: Source, negotiate, and integrate new PSPs, Acquirers, and APMs;
• Optimization: Maximize Success Rates and minimize transaction costs/latencies;
• Risk Management: Oversee anti-fraud, chargebacks, and compliance (AML/KYC);

• Analysis: Monitor P&L per payment method and provide data-driven reports.

   

👤Our criteria:
 

• 3+ years in a senior Payments role within iGaming/Gambling;
• Expertise in High-Risk processing (Cards, P2P, Crypto);
• Strong network of active contacts with PSPs and acquiring banks;
• Experience with Tier 1 & Tier 2 regulatory and payment landscapes;
• Upper-Intermediate English and strong negotiation skills.

💼 Our offer:
 

• Flexible work setup - work remotely or from the office, we focus on results, not location;
• Support for a comfortable work environment - we compensate coworking expenses and EcoFlow power stationsto help our team stay productive during power outages in Ukraine;
• Unlimited vacation and sick leave, because we trust our people to manage their time responsibly;
• Relocation support for team members who want to move;
• Regular performance-based bonuses that reward individual and team impact;
• Learning support - we cover 50% of professional courses and development programs;
• Language & wellbeing support - we cover 50% of English classes and psychological consultations;
• Career growth opportunities - we prioritize internal promotions and development;
• Team culture that actually feels like one - regular gifts, company merch, and team events throughout the year;
• Real impact - we are small enough for every voice to be heard and big enough to turn great ideas into action quickly.

🎯 Role Overview:

We’re a small engineering team building and running a set of distributed backend services and real-time web applications. We’re looking for a developer first and foremost — someone who’s strong with backend and full-stack work and enjoys shipping. On top of that, we value T-shaped breadth: the ability to step beyond the codebase when needed — into deployment, server operations, and observability — rather than handing everything off. Development is the core of the job; the operational side is the valuable second dimension.

 

⚙️ Your Tasks:

• End-to-End Feature Delivery: Write clean, tested, and maintainable backend code (primarily within our core Elixir/Phoenix stack), owning features from concept to production;
• Look Beyond the Code (T-Shaped Approach): Reach past the application layer when needed—following issues into infrastructure, servers, or deployment pipelines to fix them yourself;
• Observability & System Monitoring: Work with Grafana, Prometheus, and log pipelines (Loki / Alloy) to understand production system behavior and investigate data-related issues;
• Server & Infrastructure Operations: Manage and configure Linux servers, Docker / Docker Compose, Nginx, deployment pipelines, and handle basic networking tasks;
• Cloudflare Administration: Manage DNS, Load Balancers, and Cache Rules to ensure platform stability, security, and performance;

• Support Contextual Tasks: Occasionally handle small, self-contained tasks in PHP when the business or legacy components require it.

   

👤 Our criteria:

Must-have:

• Solid Backend / Full-Stack Experience: A proven track record of shipping production code and a deep understanding of software engineering depth;
• Database & Code Quality: Strong comfort with relational databases (PostgreSQL or similar) and a habit of writing highly tested, maintainable code;
• DevOps & CI/CD: Hands-on familiarity with Docker and modern CI/CD-based deployment workflows.
• Web Fundamentals: Solid working knowledge of core web infrastructure—HTTP, DNS, TLS, and networking basics;

• A T-shaped Mindset: You are a developer at your core, but you are happy to manage servers and read dashboards rather than treating ops as “someone else’s problem.”

   

Nice-to-have:

• BEAM Ecosystem Experience: Knowledge of Elixir / Erlang / OTP (Phoenix, LiveView, GenServers, distributed BEAM);
• Basic PHP: Ability to pick up and execute small, isolated tasks in PHP;
• Hands-on Observability: Practical experience setting up or navigating Grafana, Prometheus, and Loki;
• Cloudflare Management: Experience configuring DNS, Load Balancers, and Cache Rules;

• Linux & Infrastructure as Code: Experience with Linux server administration, Nginx, and IaC tools (specifically Ansible).

   

💼 Our offer:

 

• Flexible work setup — work remotely or from the office, we focus on results, not location;
• Support for a comfortable work environment — we compensate coworking expenses and EcoFlow power stationsto help our team stay productive during power outages in Ukraine;
• Unlimited vacation and sick leave, because we trust our people to manage their time responsibly;
• Relocation support for team members who want to move;
• Regular performance-based bonuses that reward individual and team impact;
• Learning support — we cover 50% of professional courses and development programs;
• Language & wellbeing support — we cover 50% of English classes and psychological consultations;
• Career growth opportunities — we prioritize internal promotions and development;
• Team culture that actually feels like one — regular gifts, company merch, and team events throughout the year;
• Real impact — we are small enough for every voice to be heard and big enough to turn great ideas into action quickly.

We’re a fast-growing startup in the social discovery space. Our product is a premium marketplace where people from all over the world connect with each other. We grow quickly because we stay close to our users and build smart, AI-driven solutions for them.

Now we’re looking for a Customer Success Specialist to help our users feel supported, safe, and valued. You will communicate with customers through calls, email, and live chat, helping them resolve issues quickly and professionally.

Why You’ll Like Working With Us

• A small but strong team of 25+ people who have already shown proven success in creating high-impact businesses.
• Tasks that go beyond standard support: you’ll work with sensitive cases and partner with Product and Development teams.
• Grow alongside a fast-scaling international company and gain deep expertise in customer success within the social domain.
• Competitive pay, recognition for your work, and a clear path for professional growth.

What You’ll Do

• Build long-term, trust-based relationships with premium, high-value customers.
• Provide empathetic, professional, and tailored support, resolving issues quickly and fairly.
• Handle sensitive escalations, including billing disputes, service concerns, and legal-related cases.
• Track and understand customers' needs to deliver personalized, proactive solutions.
• Manage multiple tasks: from priority tickets and documentation to cross-team collaboration.
• Share insights with Operations, Product, and Development teams to influence product improvements and enhance customer satisfaction.

What We Expect

Must-Haves

• Responsibility: You own the result, not just the process.
• Advanced or Upper-Intermediate English (spoken and written) and fluent Ukrainian.
• Strong communication: empathy, patience, and active listening.
• Experience handling conflicts and sensitive situations.
• Proven experience working with VIP / premium users (high-value customers).
• Attention to detail and ability to manage several tasks at once.
• Readiness to work night shifts and adapt to rotating schedules

Nice-to-Haves

• 2+ years in Customer Success, Account Management, or VIP Support.
• Experience with Freshdesk or similar tools.
• Background in payments, disputes, or legal cases.
• Skills in reducing churn and building customer loyalty.

What You Get

• Competitive salary with growth potential.
• Flexible schedule: 120 hours per month, including 5−6 night shifts. 3/3 schedule: Morning 07:00 - 15:00, Afternoon 15:00 - 23:00, Night 23:00 - 07:00.
• Opportunities to learn: access to our library, mentorship, and regular feedback.
• Startup vibe: less bureaucracy, more freedom, direct impact.

• Recognition and rewards for great results.

   

How We Hire

1. HR interview
2. Test task
3. Interview with Head of Support 

We are a fast-growing start-up in the social discovery niche with a premium transactional marketplace that helps users around the globe connect. Our platform has already found its place in the niche by focusing on tech innovations like AI, unconventional approaches to users, and carefully built algorithms.

We are looking for a strong Customer Support Representative who will join and strengthen our team. Our well-coordinated team of 20+ professionals has successful experience in building and scaling products in the adult social discovery space.

What will you do?

The CS role is all about ensuring our users have the best possible experience and keeping our community safe. You will communicate with customers through calls, email, and live chat, helping them resolve issues quickly and professionally.

You will also work closely with our Operations, Product, and Development teams to share customer feedback and help improve the product.

What are our goals?

• Maintain high-quality customer service standards

• Support business growth and team scaling

   

You are a match if you:

• Are passionate about high-level customer service and user retention
• Can troubleshoot issues and see them through to resolution
• Are confident handling billing and account-related questions
• Communicate clearly via calls, email, and chat
• Take ownership of customer requests

• Continuously learn and improve your skills

   

What does it take to join us?

• 2+ years of experience as a Customer Support
• Strong experience in fast-paced, high-load support environments
• Advanced/Upper-Intermediate English (written and spoken)
• Proven ability to exceed KPIs and SLAs
• Ability to work with minimal supervision
• Strong multitasking and prioritization skills

• Analytical mindset and proactive problem-solving

   

Strong advantage:

• Experience in social discovery
• Experience with CRM systems (Zendesk, Freshdesk, Intercom, etc.)
• Experience handling billing or technical issues

• Sales or retention background

   

What do we offer?

• Professional growth alongside company growth
• Flexible schedule: 120 hours per month, including 5−6 night shifts. 3/3 schedule: Morning 07:00—15:00, Afternoon 15:00 — 23:00, Night 23:00 — 07:00
• Feedback-driven, open-minded culture
• Fair recognition of strong contributors
• Minimum bureaucracy, maximum independence

• Access to corporate library and professional development resources

   

How We Hire

1. HR interview
2. Test task
3. Interview with Head of Support