Jobs at Djinni

We design integrated circuits for consumer, medical and automotive markets. The majority of these designs are complex SoC/ASIC architectures that integrate IPs, such as ARM and RISC-V CPUs and peripherals, DSP cores, analog cells and other IPs with progressive technology nodes: 24, 10, 7,  3 nanometers.

In our daily work we constantly face challenges that requires out of box thinking. This makes our lives an interesting and challenging adventure. Such attitude permits creation of products full of features that often outperform market. We are constant learners, the same we expect from our new employees. Hence, we’d be happy to meet passionate and keen on learning, bright young individuals.

Below is a brief list of skills/knowledge that ideally suit our job profile. Still it’s not an issue if you don’t possess some of those. To our opinion the fundamental engineer’s skills are problem solving and ability to learn.

Desired knowledge you may possess:

• Good understanding of digital/analog electronics and semiconductors physics
• FPGA placement and routing using EDA tools
• Experience with PCB design using such tools such as OrCAD, Altium Designer or similar
• Basic knowledge of scripting languages such as Tcl, Python, Make
• Beginner’s level of English

Optional skills you may have:

• FPGA design using HDLs or schematics editor
• Embedded systems design using IDEs such as Keil, AtmelStudio, IAR

We offer:

• Part- or full-time employment, flexible schedule
• On-job training in our Kyiv office with high skilled professionals
• Potential growth in the direction of ASIC design
• Paid sick leave and vacation

We design integrated circuits for consumer, medical and automotive markets. The majority of these designs are complex SoC/ASIC architectures that integrate IPs, such as ARM and RISC-V CPUs and peripherals, DSP cores, analog cells and other IPs with progressive technology nodes: 14, 10, 8, 7 nanometers.

You will be responsible for digital logic design and verification. Besides, you'd be able to learn and improve related methodologies. Below is a brief list of skills/knowledge that ideally suit our job profile. Still it’s not an issue if you don’t possess some of those. To our opinion the fundamental engineer’s skills are analytical thinking and ability to learn.

Essential qualifications:

-Degree in Electronics or related fields

-Good understanding of digital electronics

-Experience with EDA tools (Xilinx, Mentor Graphics, Synopsys or similar)

-Beginner’s level of English or higher

Optional qualifications you may have:

-FPGA design using HDL (Verilog, VHDL) or schematics editor

-IC design verification using System Verilog

-CPU architecture knowledge, embedded SW development

We offer:

-Full-time employment, flexible schedule

-On-job training in our Kyiv office with high skilled professionals

-Potential growth in directions of ASIC/FPGA design

-Social benefits, modern and comfortable office facilities

We design integrated circuits for consumer, medical and automotive markets. The majority of these designs are complex SoC/ASIC architectures that integrate IPs, such as ARM and RISC-V CPUs and peripherals, DSP cores, analog cells and other IPs with progressive technology nodes: 24, 10, 7,  3 nanometers.

In our daily work we constantly face challenges that requires out of box thinking. This makes our lives an interesting and challenging adventure. Such attitude permits creation of products full of features that often outperform market. We are constant learners, the same we expect from our new employees. Hence, we’d be happy to meet passionate and keen on learning, bright young individuals.

Below is a brief list of skills/knowledge that ideally suit our job profile. Still it’s not an issue if you don’t possess some of those. To our opinion the fundamental engineer’s skills are problem solving and ability to learn.

Desired knowledge you may possess:

• Good understanding of digital/analog electronics and semiconductors physics
• FPGA placement and routing using EDA tools
• Experience with PCB design using such tools such as OrCAD, Altium Designer or similar
• Basic knowledge of scripting languages such as Tcl, Python, Make
• Beginner’s level of English

Optional skills you may have:

• FPGA design using HDLs or schematics editor
• Embedded systems design using IDEs such as Keil, AtmelStudio, IAR

We offer:

• Part- or full-time employment, flexible schedule
• On-job training in our Kyiv office with high skilled professionals
• Potential growth in the direction of ASIC design
• Paid sick leave and vacation

We are a ZOMRO company is an international hosting company offering a full range of services, from shared hosting, Cloud VPS, and dedicated servers to domain registration and additional hosting solutions. Founded in 2014 in Ukraine, we’ve since expanded across the globe. Today, thousands of customers trust our years of expertise to power reliable systems and deliver efficient solutions for challenges of any complexity. 

We’re growing our professional team and invite you to help us shape the future of hosting.

Responsibilities:

• Providing technical support to users, troubleshooting and resolving issues.
• Administering and maintaining Linux and Windows operating systems.
• Advising clients on the use of hosting company services, including hosting and domain setup.
• Monitoring and analyzing OS performance, identifying and addressing malfunctions.

Mandatory Requirements:

• Integrity and a responsible approach to duties.
• Motivation to work and the ability to quickly acquire new knowledge.
• Proficiency in Ukrainian.

Candidates who meet at least one of the following criteria are encouraged to apply:

• Final-year students specializing in IT.
• IT education but no prior work experience in IT.
• No IT education but relevant IT work experience.
• Experience installing Linux and working with the command line.
• Familiarity with various CMS platforms and installation skills.
• Experience transferring websites between servers or platforms.
   

Preferred Qualifications:

• Technical (IT) education.
• English proficiency at a pre-intermediate level.
• Knowledge or experience with Linux and Windows operating systems.
• Basic understanding of DNS, Apache, Nginx, MySQL, FTP, POP3, SMTP, and SSH principles.
• Familiarity with computer networks, including LAN, WAN, and routing.
   

If you are eager to work and grow as an IT specialist, submit your resume and join us for an interview!

We Offer:

• A modern, well-equipped office in an IT company.
• Competitive salary plus regular performance-based bonuses.
• Timely salary payments twice a month.
• Official employment with transparent payment terms, without "envelope" salaries.
• Net salary is paid directly to your bank account after taxes are covered by the company.
• Salary tied to the USD exchange rate.
• Transportation to and from work via taxi.
• Office perks: tea, coffee;
• A sports corner with a table tennis setup, pull-up bar, weights, and darts for physical activity and stress relief.
• Relaxation area featuring a PlayStation 5, VR headset, and board games.

Work Conditions:

• Modern and comfortable workstations equipped with all necessary technology.
• Opportunities for training and professional development.
• Five-day work week with a fixed schedule.
• Eight-hour workday with a lunch break.
• Annual paid vacation.
• Sick leave compensation.
• Flexible work schedule with adjustments for personal matters.
• Reservations are possible in accordance with applicable law and the company's internal procedures and based on the selection results.

We are open to candidates with minimal experience who are quick learners.

We're looking for Technical Support Agents to join our 24/7 support team in Kyiv. You'll work alongside a Support Shift Lead, handling inbound customer queries, coordinating with production partners to ensure smooth live event delivery, and serving as the front line for our platform.

This is an excellent opportunity for someone early in their career who is technically curious, a strong communicator, and energised by the fast-paced nature of live events. You'll learn a lot, work on real problems in real time, and play a direct role in keeping live sports on air for viewers around the world.

Responsibilities

• Respond to inbound customer queries via our ticketing system, providing timely and helpful support
• Coordinate with production partners to ensure live events are delivered smoothly and issues are resolved quickly
• Monitor live event delivery and flag issues proactively before they escalate
• Troubleshoot technical issues related to streaming, integrations, and platform access
• Document incidents, resolutions, and useful information for the team knowledge base
• Escalate complex issues to the Support Shift Lead or engineering teams as appropriate
• Participate in shift handovers, ensuring open items are clearly communicated to the incoming team
• Provide feedback on recurring issues, customer pain points, and potential improvements

Requirements

• Strong written and verbal communication skills in English
• Comfortable learning technical concepts - you don't need to be an engineer, but you should be curious and quick to pick things up
• Organized and detail-oriented, able to manage multiple queries and priorities at once
• Calm under pressure and able to think clearly during live events
• Reliable and punctual: shift-based work requires consistency
• Comfortable working rotating shifts as part of a 24/7 operation, including nights and weekends
• Team player who communicates openly and supports colleagues

What You'll Learn

• How live streaming platforms work at scale
• Technical troubleshooting across video delivery, APIs, and integrations
• Incident management and escalation in a live operations environment
• How to work effectively in a fast-paced, globally distributed team

About DSC Video

DSC Video is a platform-as-a-service partner delivering live streamed sports events from around the world to customers and their end consumers. Our technical support team operates around the clock to ensure seamless delivery of live content across global time zones.

The Senior Account Manager will lead the account management team to ensure exceptional service delivery, client satisfaction, and revenue growth for the PaySaxas’ B2B clients. This role is responsible for setting strategic account management goals, fostering strong client relationships, and driving opportunities for upselling and cross-selling while maintaining high retention rates.

Key Responsibilities:

Strategic Leadership:

• Develop and execute strategies for managing and expanding relationships with key B2B clients.
• Define account management processes, best practices, and KPIs to measure success.
• Align the account management strategy with broader business goals, collaborating with Sales, Marketing, and Product teams.

Client Onboarding and Training:

• Oversee the onboarding process for new clients, ensuring a seamless transition and successful implementation of PaySaxas solutions.
• Provide product training and ongoing support to help clients maximize the value of the PaySaxas' offerings.

Team Leadership and Development:

• Build, mentor, and lead a high-performing team of account managers (at the moment no team yet).
• Set clear goals and performance metrics, providing regular coaching and feedback.
• Drive professional development within the team to enhance client engagement capabilities.

Client Relationship Management:

• Serve as an escalation point for key clients, ensuring high levels of satisfaction and timely resolution of issues.
• Partner with the sales and product teams to ensure client needs are met and exceeded.
• Build and maintain executive-level relationships with strategic clients.

Problem Solving and Escalations:

• Act as the first point of contact for client concerns, resolving issues in a timely and effective manner.
• Escalate complex issues to relevant teams and follow through to resolution.

Revenue Growth:

• Identify and drive upselling and cross-selling opportunities across the client base.
• Collaborate with the sales team to support contract renewals and expansion deals.
• Develop strategies to increase client adoption of products and services.

Operational Excellence:

• Maintain accurate records of client interactions, progress, and outcomes in the CRM system.
• Prepare and deliver regular account performance reports and business reviews.
• Optimize internal processes to improve efficiency and effectiveness of account management operations.
• Utilize data and analytics to measure performance and identify areas for improvement.

Reporting and Analytics:

• Monitor client health metrics and develop proactive strategies to mitigate churn risks.
• Deliver regular reports to senior leadership on client performance, satisfaction, and revenue growth.

• Analyze market trends and client feedback to inform business strategy.

   

Required Skills and Qualifications:

• 5+ years of experience in account management or client success roles, with at least 3 years in a leadership capacity, preferably in fintech, SaaS, or technology industries.
• Proven ability to manage and grow strategic B2B client relationships.
• Strong people management skills, including coaching and team development.
• Experience with CRM tools (e.g., Salesforce, HubSpot) and data-driven decision-making.
• Excellent negotiation, communication, and problem-solving skills.
• Ability to manage multiple stakeholders and priorities in a fast-paced environment.

• Fluent in English and Ukrainian/Russian (Additional languages will be considered as an advantage).

   

Good to have:

• Experience working with financial services or fintech clients.
• Understanding of regulatory frameworks in fintech or SaaS environments.
• Knowledge of client engagement and growth strategies in subscription-based business models.

We offer:

• Competitive compensation fixed in Euro;
• Performance-based bonuses;
• Full Remote work environment;
• Flexible working schedule;
• 20 business days of paid vacation;
• 100% salary during illness;
• Paid day-off on your Birthday and other family events;

• A collaborative and innovative team culture.

   

Recruitment process:

1. HR interview
2. Final interview
3. Job offer

We appreciate your and our time and try to make the process as convenient as possible for all parties.

Role Overview

Nucleus AI is seeking an AI / ML Data Scientist to help build and scale an AI-backed Learning Management System (LMS) that delivers personalized, adaptive learning experiences.

This is a hands-on, product-focused role at the intersection of machine learning, data science, and learning technology. You will design and deploy intelligent systems that directly impact learner engagement, personalization, assessment, and outcomes.

If you enjoy turning real-world data into models that are used by real users—and iterating on them in production—this role is for you.

Key Responsibilities

Machine Learning & Modeling

• Design, develop, and deploy machine learning models that power:
  • Personalized learning paths
  • Content and course recommendations
  • Learner analytics and insights
  • Adaptive assessments and feedback
     
• Build models for:
  • Learner skill inference and knowledge tracing
  • Engagement, completion, and drop-off prediction
  • Automated assessment scoring and feedback
     

Data & Analytics

• Analyze large-scale learner behavior data to extract actionable insights
• Develop and maintain data pipelines, feature engineering workflows, and model evaluation frameworks
• Apply statistical analysis and experimentation (including A/B testing) to validate model performance and impact
   

Collaboration & Product Integration

• Work closely with product managers, engineers, and instructional designers to translate learning objectives into AI-driven solutions
• Integrate models into production systems via APIs, batch pipelines, or real-time inference
   

LLMs & Advanced Techniques

• Experiment with and integrate LLMs and NLP techniques for:
  • Content generation
  • Learner feedback
  • Intelligent learner support
     
• Monitor models in production for performance, bias, and drift, and continuously improve them
   

Documentation & Governance

• Document models, assumptions, experiments, and results to ensure transparency, reproducibility, and maintainability
   

Required Qualifications

• Bachelor’s or Master’s degree in Data Science, Computer Science, AI/ML, Statistics, or a related field
• Strong proficiency in Python and common ML libraries (e.g., scikit-learn, PyTorch)
• Solid understanding of:
  • Supervised and unsupervised learning
  • Feature engineering and model evaluation
  • Statistical analysis and experimentation
     
• Experience working with both structured and unstructured data
• Proficiency in SQL and working with large datasets
• Ability to clearly communicate complex technical concepts to non-technical stakeholders
   

Nice-to-Have Qualifications

• Experience building ML systems in ed-tech, LMS platforms, or learning analytics
• Familiarity with
  • Large Language Models (LLMs)
  • NLP
  • Recommendation systems
  • Knowledge graphs
• Experience deploying models to production environments
• Exposure to cloud platforms such as AWS, GCP, or Azure
• Understanding of learning science, instructional design, or assessment theory
• Experience with MLOps tools (model versioning, monitoring, CI/CD for ML)
   

What We Offer

• Opportunity to work on mission-driven AI that improves how people learn
• Ownership of ML systems used by real learners at scale
• A collaborative, cross-functional team culture
• Competitive compensation and benefits
• Flexible work location and schedule
• Continuous learning and professional growth opportunities

Role Overview
We are looking for a highly capable Full Stack Engineer with deep experience in Python and React who is also very comfortable with harness engineering—building the surrounding tooling, automation, testing scaffolding, execution environments, and orchestration layers that allow systems, agents, workflows, and product features to be developed, validated, and run reliably at scale.

This role is ideal for an engineer who can move fluidly between backend services, frontend product development, automation frameworks, integration layers, and developer tooling. You should be equally comfortable shipping user-facing features and building the technical harnesses that make systems testable, observable, repeatable, and production-ready.

Key Responsibilities

• Build and maintain full stack applications using Python on the backend and React on the frontend.
• Design and implement APIs, services, and orchestration layers for product workflows and internal tools.
• Develop harnesses for testing, simulation, validation, execution, and monitoring of complex workflows, agents, or integrations.
• Create reusable frameworks for:
  • workflow execution
  • automated test runs
  • sandboxed environments
  • synthetic data generation
  • scenario replay
  • regression validation
• Build developer-facing tools to improve engineering velocity, quality, and repeatability.
• Integrate external services, APIs, and third-party tools into internal platforms.
• Implement logging, tracing, observability, and error-handling across systems.
• Collaborate with product, design, and platform stakeholders to turn business needs into scalable technical solutions.
• Help define engineering standards for reliability, maintainability, and deployment readiness.

Required Qualifications

• Strong hands-on experience building production systems with Python.
• Strong hands-on experience building modern frontend applications with React.
• Experience designing and consuming REST APIs and/or async service architectures.
• Experience with harness engineering, including building tooling for testing, validation, simulation, automation, or execution environments.
• Comfortable working across both application code and engineering infrastructure/tooling.
• Strong understanding of software design, debugging, and performance optimization.
• Experience with databases such as PostgreSQL, MySQL, or similar.
• Familiarity with CI/CD pipelines, Git-based workflows, and deployment practices.
• Ability to work independently, move quickly, and make sound engineering tradeoffs.

Preferred Qualifications

• Experience with workflow orchestration, agent-based systems, or automation pipelines.
• Experience with Docker, cloud infrastructure, and containerized environments.
• Familiarity with background job systems, queues, and event-driven architectures.
• Experience building internal platforms, QA tooling, evaluation frameworks, or developer productivity tools.
• Exposure to LLM/AI workflow orchestration, RPA, or test automation systems.
• Experience with observability tools, telemetry, and production monitoring.

What Success Looks Like

• You can ship polished frontend and backend features end-to-end.
• You can build robust harnesses that make systems easier to test, measure, debug, and scale.
• You improve both product delivery and engineering leverage.
• You help the team move faster by making complex workflows repeatable and reliable.

Ideal Candidate Profile
You are not just a feature engineer. You think in systems. You naturally ask:

• How do we test this?
• How do we simulate this?
• How do we validate edge cases?
• How do we make this reproducible?
• How do we instrument this so we can trust it in production?

You enjoy building the “glue,” scaffolding, and runtime support that turn promising ideas into dependable products.

We’re excited to welcome Customer Support Agents who speak French fluently, enjoy helping people, and want to grow together with a supportive team.
 

What you'll be doing:
- Helping customers with their questions and concerns across multiple channels (chat, email, phone calls, etc.)
- Staying in touch with the team during your shift to solve issues faster together
- Making sure each customer gets clear, friendly, and helpful responses

What we’re looking for:
- Prior experience in support? Great!
No experience? Also great — we love people who are eager to learn!
- You’re okay with our schedule: Mn-Fr 9 a.m. - 6 p.m. CT
- You're calm under pressure and genuinely care about helping people
- You’re comfortable communicating in French and English, both written and spoken — at least B2 level

What you’ll get:
- 100% remote work — wherever you feel most productive
- Full onboarding & training — we won’t leave you guessing
- Supportive startup vibe — small team, no bureaucracy
- Room to grow and become a pro in customer support
 

If you're someone who enjoys solving problems and making someone’s day a little easier — we’d love to hear from you! 🚀

Head of Marketing Expansion

We are looking for a bold and unconventional leader who will set the style and pace of the company at a global level.

If you are truly excited to scale a luxury brand into new markets and shape the perception of premium products, let’s talk! Our target markets include LatAm, Australia, and beyond.

Your key responsibilities:

- Develop and execute a marketing strategy for international expansion.
- Lead the marketing team and foster a creative culture.
- Drive key expansion projects from concept to launch.
- Shape the brand and customer experience across all touchpoints — from first engagement to retention.

What we’re looking for:

- 3–6 years of marketing experience in startups, digital agencies, fintech, or product companies.
- Deep understanding of the premium/luxury segment: real estate, luxury products with an average ticket of $200K+ and LTV of 3 months or more.
- Strong strategic thinking combined with creativity.
- A desire to build, experiment, and do things differently from anyone else in the market.

What we offer:

- The opportunity to be part of a landmark project that aims to become a showcase of Asia.
- Career growth and professional development through challenging and ambitious tasks.
- Competitive compensation linked to performance and achievement of key targets.
- A supportive corporate culture based on partnership principles.

Sales Manager (Growth to Real Estate Agent, Bali)

A real estate agency in Bali is looking for an ambitious Sales Manager to join the team, with a clear career path to becoming a Real Estate Agent and an opportunity to relocate to Bali.

Responsibilities:

• Handling incoming and outgoing leads
• консультирование клиентов → Consulting clients on real estate properties
• Conducting negotiations and supporting deals end-to-end
• Maintaining client database and CRM
• Contributing to sales growth and process improvement

Requirements:

• Fluent English (mandatory)
• Strong verbal and written communication skills
• Genuine interest in real estate and development
• Fast learner with a proactive mindset
• Result-oriented and responsible

Conditions:

• Fixed salary based on bonus following business processes and maintaining clean CRM
• Commission from sales (our experienced agents earn from $2000+)
• Working schedule: Monday-Friday, 09:00—18:00 (Kyiv time)
• Career growth to Real Estate Agent
• Opportunity to relocate to Bali

Dataforest is looking for COO / Director of Operations
This role carries full accountability for strategy execution, operational efficiency, team leadership, and business development across existing Dataforest projects.

Responsibilities:

•  Define and drive delivery strategy on each project, aligning execution with business goals, client expectations, and long-term scalability;
• Lead and continuously improve delivery processes across multiple teams to increase predictability, speed, and quality of execution;   
• Build and maintain strong client partnerships, ensuring transparency, trust, and clear expectations around timelines, scope, and delivery commitments;
• Take full ownership of delivery performance metrics (timelines, budget, quality, profitability), with a strong focus on delivery predictability and operational excellence;
• Support teams in planning, risk management, issue resolution, and change management to keep projects on track; 
• Coordinate up-sales and scope definition, ensuring realistic commitments, accurate estimations, and sustainable delivery models;
• Identify and allocate the right delivery resources (Tech Leads, designers, QA, PMs) in collaboration with internal teams to support timely execution;
• Monitor and manage key financial indicators (gross margin, earned value), ensuring delivery efficiency and profitability;                       
• Take full responsibility for budgets, operational efficiency, and financial performance.

• Act as a strategic partner to C-lvl and department heads in scaling delivery operations and introducing process improvements. 

   

Must have:

• 5+ years in Product Management, Operations, or Leadership roles.
• SWE background.
• Deep understanding of operational management principles and customer service. Experience building processes (PM and Delivery) in complex product organizations.
• Experience at outsource companies.
• Strong analytical and systems thinking; data-driven decision-making.
• Proven experience in process optimization and cost reduction.
• Ability to work effectively in a multitasking and high-pressure environment.
• Proactivity, responsibility, and a results-oriented mindset.
• Confident proficiency in Ukrainian and English.

We Offer:

• Great networking opportunities with international clients, challenging tasks;
• Building interesting projects from scratch using new technologies;
• Personal and professional development opportunities;
• Competitive salary nominated in USD;
• Paid vacation and sick leaves;
• Flexible work schedule;
• Friendly working environment with minimal hierarchy;
• Team building activities, corporate events.       

Hey! We're Arvest Digital, working on e-commerce and headless projects. We primarily work with Shopify, sometimes with custom solutions. Beyond client projects, we develop our own e-commerce products. Remote team.
We're looking for a QA who will test projects at all stages – from develop to production. Main goal: bugs should not reach the client.

What you'll do
Test websites – functionality, visuals, accessibility. Check compliance with designs (pixel perfect), run features through checklists, create test cases. Ensure the site works equally well across all browsers and devices.
Check accessibility per WCAG – not formally through a checker, but substantively: contrast, keyboard navigation, screen reader. Where needed, apply GDPR rules (consent management, cookie banners). Work with CMS (content setup, templates, data output).
You work through Jira, prioritize, document bugs so developers can immediately start work. Collaboration with the team – PM and developers.

Who we're looking for
This position suits you if you're detail-oriented - you see not just a broken button, but a 2px offset, incorrect alt text, insufficient contrast. If you can independently determine work scope and execute tasks with quality.
We're looking for someone who wants to steadily grow in manual testing and is ready to grow with the team.

Requirements
Must have:

- 3+ years of manual web project testing experience
- Ability to test visual and functional aspects
- Knowledge of accessibility principles (WCAG 2.1) and ability to test them substantively
- Ability to write test cases and checklists
- Experience with Jira, Confluence, Figma
- Understanding of usability - ability to notice inconvenient UI and suggest improvements
- Ability to check pixel perfect (design vs implementation comparison)
- English B1-B2 (reading documentation, describing bugs)

Nice to have:

- Experience testing e-commerce projects (Shopify, headless)
- Basic understanding of HTML/CSS (DevTools, finding bug causes)
- Knowledge of GDPR basics
- Ability to work with CMS (Shopify, Sanity)
- Experience with Postman (API testing)
- Using AI to speed up work (generating checklists, prompts, etc)

Conditions
Format: remote, schedule Mon-Fri, 9:00-18:00
Tools: Jira, Confluence, Figma, Browserstack, Sortsite, Slack, Monosnap
Location: preferably Ukraine and Europe
Vacation: 10 paid days
Sick leave: 10 paid days

Hiring Process

1. Application with resume and brief cover letter (3-5 sentences: why this position, what you can bring)
2. Introduction call ~30 minutes (discuss experience, skills, expectations)
3. Small practical assignment
4. Feedback and decision 

We are a fast-growing start-up in the social discovery niche with a premium transactional marketplace that helps users around the globe connect. Our platform has already found its place in the niche by focusing on tech innovations like AI, unconventional approaches to users, and carefully built algorithms.

We are looking for a strong Customer Support Representative who will join and strengthen our team. Our well-coordinated team of 20+ professionals has successful experience in building and scaling products in the adult social discovery space.

What will you do?

The CS role is all about ensuring our users have the best possible experience and keeping our community safe. You will communicate with customers through calls, email, and live chat, helping them resolve issues quickly and professionally.

You will also work closely with our Operations, Product, and Development teams to share customer feedback and help improve the product.

What are our goals?

• Maintain high-quality customer service standards

• Support business growth and team scaling

   

You are a match if you:

• Are passionate about high-level customer service and user retention
• Can troubleshoot issues and see them through to resolution
• Are confident handling billing and account-related questions
• Communicate clearly via calls, email, and chat
• Take ownership of customer requests

• Continuously learn and improve your skills

   

What does it take to join us?

• 2+ years of experience as a Customer Support
• Strong experience in fast-paced, high-load support environments
• Advanced/Upper-Intermediate English (written and spoken)
• Proven ability to exceed KPIs and SLAs
• Ability to work with minimal supervision
• Strong multitasking and prioritization skills

• Analytical mindset and proactive problem-solving

   

Strong advantage:

• Experience in social discovery
• Experience with CRM systems (Zendesk, Freshdesk, Intercom, etc.)
• Experience handling billing or technical issues

• Sales or retention background

   

What do we offer?

• Professional growth alongside company growth
• Flexible schedule: 120 hours per month, including 5−6 night shifts. 3/3 schedule: Morning 07:00—15:00, Afternoon 15:00 — 23:00, Night 23:00 — 07:00
• Feedback-driven, open-minded culture
• Fair recognition of strong contributors
• Minimum bureaucracy, maximum independence

• Access to corporate library and professional development resources

   

How We Hire

1. HR interview
2. Test task
3. Interview with Head of Support 

We’re a fast-growing startup in the social discovery space. Our product is a premium marketplace where people from all over the world connect with each other. We grow quickly because we stay close to our users and build smart, AI-driven solutions for them.

Now we’re looking for a Customer Success Specialist to help our users feel supported, safe, and valued. You will communicate with customers through calls, email, and live chat, helping them resolve issues quickly and professionally.

Why You’ll Like Working With Us

• A small but strong team of 20+ people who have already shown proven success in creating high-impact businesses.
• Tasks that go beyond standard support: you’ll work with sensitive cases and partner with Product and Development teams.
• Grow alongside a fast-scaling international company and gain deep expertise in customer success within the social domain.
• Competitive pay, recognition for your work, and a clear path for professional growth.

What You’ll Do

• Build long-term, trust-based relationships with premium, high-value customers.
• Provide empathetic, professional, and tailored support, resolving issues quickly and fairly.
• Handle sensitive escalations, including billing disputes, service concerns, and legal-related cases.
• Track and understand customers' needs to deliver personalized, proactive solutions.
• Manage multiple tasks: from priority tickets and documentation to cross-team collaboration.
• Share insights with Operations, Product, and Development teams to influence product improvements and enhance customer satisfaction.

What We Expect

Must-Haves

• Responsibility: You own the result, not just the process.
• Advanced or Upper-Intermediate English (spoken and written) and fluent Ukrainian.
• Strong communication: empathy, patience, and active listening.
• Experience handling conflicts and sensitive situations.
• Proven experience working with VIP / premium users (high-value customers).
• Attention to detail and ability to manage several tasks at once.
• Readiness to work night shifts and adapt to rotating schedules

Nice-to-Haves

• 2+ years in Customer Success, Account Management, or VIP Support.
• Experience with Freshdesk or similar tools.
• Background in payments, disputes, or legal cases.
• Skills in reducing churn and building customer loyalty.

What You Get

• Competitive salary with growth potential.
• Flexible schedule: 120 hours per month, including 5−6 night shifts. 3/3 schedule: Morning 07:00 - 15:00, Afternoon 15:00 - 23:00, Night 23:00 - 07:00.
• Opportunities to learn: access to our library, mentorship, and regular feedback.
• Startup vibe: less bureaucracy, more freedom, direct impact.

• Recognition and rewards for great results.

   

How We Hire

1. HR interview
2. Test task
3. Interview with Head of Support