Jobs at Djinni

DalaPay, https://dalapay.com/, is an international Payment Service Provider and technical aggregator that provides comprehensive payment solutions for businesses to accept and make payments globally, optimizing and expanding their operations. 
Except for our global reach we are proud to have a strong presence and successful operations in various African countries. We specialize in offering payment services and technical integration for instant payments to merchants and individuals across various payment methods and currencies. Besides, we have a wide range of clients and collaborate with companies from diverse industries, earning the trust of large enterprises, e-wallet project owners, partner program providers, and more.

We are looking for a highly-motivated Operations Manager to join our professional team.

Requirements:
• Strong communication & interpersonal skills
• Ability to work collaboratively in a fast-paced environment
• Attentive to details
• Excellent organizational and time-management skills
• Upper Intermediate or higher English
• Basic understanding of technical aspects related to payment methods is a plus

Responsibilities:
• Build and maintain strong relationships with existing and potential partners
• Communicate regularly to foster collaboration and achieve mutual business objectives
• Work towards initiating and increasing traffic and revenue through effective communication
• Identify and recruit suitable testers for our payment solutions
• Manage relationships with testers, ensuring effective communication and feedback loops
• Prepare and draft contracts, agreements, and amendments with counterparties
• Ensure all legal and business requirements are met in collaboration with the legal team
• Collaborate with the technical team for the integration and activation of payment methods
• Facilitate smooth communication between operations and technical teams
• Monitor and analyze traffic patterns to identify opportunities for optimization
• Coordinate the distribution channels to maximize revenue and performance
• Provide timely assistance and support to partners in resolving queries or issues
• Act as a liaison between partners and internal teams to ensure prompt issue resolution

What we offer:
• An opportunity to grow with a rapidly expanding international fintech company
• Continuous learning and career development opportunities 
• Interesting challenges, ownership, and real impact on the business 
• Remote-first culture and a supportive team environment

Senior Test Engineer needed to raise the quality bar across the products of a healthcare company that enables remote patient monitoring, clinical research, and personalized healthcare. You'll own the end-to-end test automation strategy for your product areas, build and scale reliable WebdriverIO suites across web, mobile, and API surfaces, and embed quality checks deep into CI/CD. You'll also bring AI-assisted testing into the team's day-to-day work, partner closely with engineers, product managers, and designers, and mentor junior QA engineers. This is a hands-on senior role for an automation specialist who operates independently in a fast-paced, distributed environment and drives consistent quality standards across teams.

What You'll Do:

• Design, build, and maintain robust end-to-end test suites in WebdriverIO and JavaScript
• Extend automation coverage across web, mobile, and API surfaces using complementary frameworks where appropriate
• Apply AI-assisted tooling to accelerate test authoring, triage flaky tests, and improve defect detection
• Define and own functional, regression, integration, performance, API, and end-to-end test strategies for assigned products
• Build and execute API test suites using Postman, REST Assured, or equivalent
• Partner with engineering on testability, observability, and shift-left practices
• Integrate automated tests into CI/CD pipelines and ensure they run reliably on every change
• Maintain Git-based workflows and code-review standards for test code
• Mentor junior QA engineers and review their test designs and code
• Document test strategies, results, and defects clearly for cross-functional, distributed teams
• Drive consistent quality standards, metrics, and review practices across teams

What We're Looking For:

• 6+ years of professional experience in software quality assurance, with a strong focus on test automation
• Bachelor's degree in Computer Science, Software Engineering, or a related technical field — or equivalent practical experience
• Expert-level proficiency in JavaScript as the primary scripting language
• Deep, hands-on expertise with WebdriverIO (WDIO) as the primary automation framework
• Hands-on experience leveraging AI-powered testing tools and AI-assisted development tools to accelerate test creation, maintenance, and defect detection
• Solid understanding of software testing methodologies across functional, regression, integration, performance, API, and end-to-end testing
• Proficiency with API testing tools such as Postman, REST Assured, or similar
• Experience integrating automated tests into CI/CD pipelines
• Strong working knowledge of version control systems (Git)
• Excellent analytical and problem-solving skills with strong attention to detail
• A proven ability to mentor junior engineers and drive quality standards across teams
• Strong written and verbal communication in English — you can clearly document test strategies, results, and defects, and collaborate effectively with cross-functional, distributed teams

• An ownership mindset and the ability to operate independently in a fast-paced, international environment

   

Nice to Have:

• Working knowledge of Python or Java alongside JavaScript
• Experience with additional automation frameworks such as Cypress, Appium, Playwright, or similar
• Experience with performance and load testing tools (Locust, JMeter, k6, Gatling)
• Familiarity with containerization and cloud platforms (Docker, Kubernetes, AWS, Azure, or GCP)
• Experience testing AI/ML-based applications, including model output validation and prompt-based testing strategies
• ISTQB or equivalent QA certification
• Familiarity with security testing fundamentals, including common vulnerabilities (e.g. OWASP Top 10), authentication/authorization testing, and secure API testing practices
• Hands-on experience with web proxy and security testing tools such as Burp Suite, OWASP ZAP, Charles Proxy, or Fiddler for traffic inspection, request manipulation, and vulnerability discovery

Senior Backend Engineer (Python) needed to design and build the services that power a healthcare company enabling remote patient monitoring, clinical research, and personalized healthcare. You'll own Python services and REST APIs end to end — from discovery through to production — model and evolve the data behind them, and make foundational architectural decisions for a next-generation platform where scalability, security, and privacy are non-negotiable. You'll partner closely with frontend, mobile, clinical, and data teammates, set the technical bar for backend code and reliability, and mentor more junior engineers. This is a hands-on senior role for a backend engineer who leads non-trivial work independently and brings strong engineering judgement to a fast-paced, distributed environment.

What You'll Do:

• Drive foundational architectural decisions for our next-generation platform, ensuring scalability, security, and maintainability
• Design, build, and maintain Python services that expose well-documented, versioned REST APIs
• Model and evolve data with PostgreSQL (and NoSQL where appropriate), including schema migrations and query performance tuning
• Integrate with internal services and third-party systems (auth, payments, healthcare data sources) with clear contracts and graceful failure modes
• Design services with security and privacy by default, aligned with global healthcare compliance standards
• Write thorough automated tests at unit, integration, and contract levels using pytest
• Add the logging, metrics, and tracing needed to operate services confidently in production
• Participate in on-call and incident response for owned services, and drive blameless post-mortems and follow-ups
• Review code with care, pushing for clarity, simplicity, and good test coverage
• Use AI-assisted development tools effectively to accelerate delivery without compromising quality
• Document architecture decisions, runbooks, and API contracts so distributed teammates can pick work up easily
• Partner with product, design, and clinical stakeholders to scope features and trade-offs
• Mentor more junior backend engineers and help raise the bar on backend practices across teams

What We're Looking For:

• 3+ years of professional backend engineering experience shipping production services
• Bachelor's degree in Computer Science, Software Engineering, or a related technical field — or equivalent practical experience
• Strong, hands-on Python skills, including modern type hints, async patterns, and idiomatic project layout
• Production experience with at least one major Python web framework (FastAPI, Django, or Flask)
• A proven track record designing, building, and evolving REST APIs (OpenAPI / Swagger), with familiarity with API versioning, pagination, and error-handling conventions
• Solid SQL skills with PostgreSQL or MySQL — comfortable writing migrations and tuning queries
• Strong testing habits with pytest across unit, integration, and contract tests
• Confident with Git, code review, and trunk-based or short-lived-branch workflows
• Strong analytical and problem-solving skills, with attention to long-term maintainability
• An ownership mindset — you take features from idea to production and stay accountable after launch
• Clear written and verbal communication in English, with the ability to work asynchronously across time zones
• Pragmatism: you balance correctness, speed, and complexity appropriately for the stage of the product

Nice to Have:

• Experience working in regulated environments (HIPAA, GDPR, ISO 27001, SOC 2, or medical-device software)
• Working knowledge of event-driven architectures (Kafka, RabbitMQ, SQS, Pub/Sub)
• Experience with containerization and orchestration (Docker, Kubernetes)
• Familiarity with infrastructure as code (Terraform, Pulumi, CloudFormation)
• Exposure to observability tooling (OpenTelemetry, Datadog, Grafana, Sentry)
• Hands-on use of AI-assisted development tools to accelerate delivery
• Background in healthcare, life sciences, or another data-sensitive domain
• Experience with FHIR, HL7, or other healthcare interoperability standards
• Performance work on high-throughput or low-latency systems
• Hands-on experience deploying services to AWS, GCP, or Azure, and shipping changes through a CI/CD pipeline

What Success Looks Like:

• Demonstrated agency — you proactively identify technical gaps, architectural bottlenecks, or product opportunities and independently drive solutions to completion
• Reliable, well-tested services with healthy uptime and clear SLOs for the surfaces you own
• Predictable delivery: features shipped within agreed scope and timelines
• Strong code review and design contributions across the wider engineering team
• Growth and effectiveness of the more junior engineers you mentor
• Healthy incident response — time to detect, mitigate, and follow up on production issues

Role mission

Own Apple Search Ads channel for paid user acquisition and App Store Optimization (ASO) for TouchRetouch on iOS. You’ll plan, launch, and optimize paid search campaigns end-to-end — account structure, keywords, bids, budgets, and Custom Product Page pairing — and own the organic store presence they convert against: metadata, keyword rankings, screenshots, and CPPs — to hit ROAS and CAC targets. You’ll keep attribution reliable and reporting honest, run a disciplined testing cadence, and work in collaboration with CMO, Marketing Manager, and Content, with the main focus on the US market.

Key responsibilities:

1) Apple Search Ads campaign management

• Own account architecture: Brand / Generic / Competitor / Discovery campaigns, ad group segmentation, match types, and negative keyword hygiene.
• Manage bids and budgets daily against CPT/CPA/ROAS targets; run structured bid and placement tests (Search results, Search tab, Today tab, product pages).
• Pair campaigns with Custom Product Pages and ad variations; coordinate keyword–CPP relevance with ASO.
• Plan geo expansion beyond the US based on unit economics and keyword volume.

2) App Store Optimization (ASO) & keyword strategy

• Own store metadata — app title, subtitle, keyword field, and localized US metadata; run continuous keyword research (volume, relevance, intent) with ASO tools and sync paid + organic keyword strategy to protect and grow organic rank.
• Own store conversion assets — screenshots, app preview, and Custom Product Pages; run store A/B tests (Product Page Optimization) to lift install rate.
• Monitor competitor bidding, defend brand terms, and identify conquesting opportunities.
• Feed search-intent insights to Content and Product (feature naming, screenshots, CPP angles).

3) Measurement, attribution & reporting

• Ensure MMP tracking is reliable (AppsFlyer): ASA integration, SKAdNetwork / AdAttributionKit setup, ATT-aware reading of the data.
• Reconcile discrepancies between the ASA console, MMP, and revenue data (RevenueCat / Amplitude); maintain source-of-truth dashboards.
• Report weekly on spend, TTR, CR, CPT, CPA, cohort ROAS, and LTV by campaign, keyword, and CPP; document decisions and learnings.

4) Experimentation & channel expansion 

• Maintain a prioritized hypothesis backlog (bids, structures, CPPs, creatives, geos) with clear success criteria; kill or scale fast.
• Brief Content on creative needs for CPPs and ad variations based on search-intent data.
• Support tests on secondary channels (Google App Campaigns, Meta) when ASA learnings justify expansion.

5) Agency & vendor coordination

• Audit and challenge work of external ASA agencies/contractors where used; own the internal source of truth on performance.

• Evaluate ASA automation and intelligence tools; recommend the stack that pays for itself.

   

Success metrics (owned or co-owned)

• Cohort ROAS and CAC on paid iOS traffic.
• CPT, CPA (trial), CPA (purchase), TTR and CR on ASA.
• Paid installs volume at target efficiency; share of defended brand traffic.
• Organic keyword rankings and store conversion rate on the US storefront.
• Shared: Revenue, Growth profit, CR install–trial and trial–purchase on paid cohorts.

Qualifications

Must-have

• 2+ years of hands-on Apple Search Ads management for consumer mobile apps (subscription iOS preferred), owning budgets and performance targets.
• Deep fluency in ASA metrics and mechanics: TTR, CR, CPT, CPA, ROAS, LTV, relevance, match types, placement types.
• Practical experience with Custom Product Pages and understanding of how paid search interacts with ASO / organic rank.
• Hands-on ASO experience: on-metadata optimization (title, subtitle, keywords), screenshot and Custom Product Page testing, and growing organic keyword rankings and store conversion — using ASO intelligence tools (e.g., ASOMobile, AppTweak).
• Comfortable with MMPs (AppsFlyer or Adjust), including SKAdNetwork / AdAttributionKit and ATT implications for iOS measurement.
• Experience with the US market; strong analytical skills and a data-driven approach to budget optimization.
• Analytics skills: Amplitude / Firebase / GA4 or similar; confident spreadsheet modeling of funnels and payback.
• Upper-Intermediate (or higher) English level.

Nice-to-have

• Experience with Google App Campaigns, Meta, or TikTok as secondary channels.
• Familiarity with ASA automation platforms (SplitMetrics) and store A/B testing tools.
• Experience auditing or managing external UA agencies.
• Photo/creative category experience or a good eye for evaluating CPP performance.

30/60/90-day plan

• 30 days: Audit the ASA account, attribution setup, and keyword coverage; audit store metadata, screenshots, and CPP coverage; reconcile console vs. MMP data; propose top 5 quick wins across paid and ASO; ship 1–2 low-risk bid/structure or metadata fixes.
• 60 days: Rebuilt campaign architecture live; expanding generic, discovery, and competitor campaigns; ship first metadata and screenshot/CPP tests and establish a paid–organic keyword sync.
• 90 days: Demonstrate measurable improvement in cohort ROAS or CAC and in organic keyword rankings or store conversion; validated scaling plan (budget, keywords, CPPs, geos) for the next quarter.

Current marketing team structure:

CMO

Marketing Manager // Apple Search Ads & ASO Specialist

Content manager

Steps to hire

• Call with CMO
• Test task
• Final call with CEO

About the Project

We are building a digital learning platform for maritime education and training. Our goal is to create a modern digital university for maritime professionals, combining LMS, certifications, and real-world industry integration. We are currently at an early stage and working with an Open edX vendor to build and customise the core platform.

Position Overview
The Academic Officer & Provost serves as the highest academic authority of the
International Maritime University (IMU) and is responsible for the strategic leadership,
development, quality assurance, and international recognition of all academic and
professional education programs.
The position oversees the entire academic ecosystem of IMU, ensuring compliance with
international maritime, educational, and quality standards while supporting the
University's global mission.
Mission of the Position
To establish and maintain a world-class maritime academic framework that integrates
higher education, professional training, digital learning technologies, research, and
international quality standards in support of the global maritime community.
Key Responsibilities
1. Academic Program Leadership
Provide strategic leadership for the design, implementation, review, and continuous
improvement of:
a) Associate Degree Programs
b) Bachelor of Science (BSc) Programs
c) Master of Science (MSc) Programs
d) Doctoral Programs (PhD, DBA, EdD)
e) STCW Training Programs
f) Professional Maritime Certification Courses
g) Executive Education Programs
h) Continuing Professional Development (CPD) Programs
i) Micro-Credentials and Digital Certificates
2. Academic Standards and Compliance
Ensure that all academic and professional programs are aligned with:
a) STCW Convention Requirements
b) IMO Model Courses
c) International Maritime Organization (IMO) Recommendations
d) European Qualifications Framework (EQF)
e) European Standards and Guidelines for Quality Assurance (ESG)
f) Bologna Process Principles
g) International Accreditation Standards
h) National and International Regulatory Requirements
3. Curriculum Development and Academic Architecture
Lead the development and maintenance of:
a) Academic program structures
b) Curriculum frameworks
c) Learning pathways
d) Modular course architecture
e) Credit systems (ECTS and equivalent)
f) Competency frameworks
g) Learning outcomes
h) Assessment methodologies
i) Academic progression models
Ensure that all programs remain relevant to the evolving needs of the maritime industry
and global labor markets.
4. Quality Assurance and Academic Excellence
Establish and supervise the University's Academic Quality Assurance System,
including:
a) Academic governance procedures
b) Curriculum review processes
c) Faculty evaluation systems
d) Learning outcome assessment
e) Internal academic audits
f) External reviews and benchmarking
g) Academic integrity standards
h) Continuous improvement mechanisms
Lead institutional readiness for:
a) National accreditation
b) International accreditation
c) ISO 9001 Quality Management Systems
d) Maritime training approvals and recognition processes
5. Faculty and Academic Staff Leadership
Provide leadership for:
a) Faculty recruitment and selection
b) Academic staff development
c) Instructor qualification standards
d) Performance evaluation
e) Research development initiatives
f) Academic mentoring and coaching
g) International faculty engagement
Promote a culture of academic excellence, innovation, and professional integrity.
6. Research, Innovation, and Knowledge Development
Support the development of:
a) Maritime research initiatives
b) Applied industry research
c) Innovation laboratories
d) International research partnerships
e) Academic publications
f) Conferences and professional forums
Promote collaboration between academia, industry, and maritime administrations.
7. International Academic Partnerships
Lead academic cooperation with:
a) Universities
b) Maritime academies
c) Training institutions
d) Professional organizations
e) Accreditation agencies
f) Maritime administrations
g) International organizations
Support:
a) Joint programs
b) Dual-degree initiatives
c) Credit transfer arrangements
d) Research partnerships
e) Faculty and student mobility projects
8. Digital Learning Strategy
Provide academic oversight of:
a) Learning Management Systems (LMS)
b) Online and blended learning programs
c) Digital assessment systems
d) Virtual laboratories and simulators
e) Educational technology integration
f) Artificial Intelligence applications in learning
Ensure the quality and effectiveness of digital education delivery.
Required Qualifications
Education
Essential:
 Master's Degree or Doctorate (PhD, EdD, DBA or equivalent)
Preferred fields:
 Maritime Education
 Maritime Studies
 Nautical Science
 Marine Engineering
 Higher Education Administration
 Educational Leadership
 Related disciplines
Professional Experience
Minimum requirements:
 Senior leadership experience in maritime education or higher education
 Extensive curriculum development experience
 Experience with accreditation and quality assurance systems
 Knowledge of STCW requirements and IMO educational frameworks
 Experience managing international academic partnerships
 Experience leading institutional development projects
Preferred Experience
 Former Rector, Provost, Dean, Academic Director, or Vice-Rector
 Experience with international accreditation agencies
 Experience in online and distance education
 Experience in maritime training center approvals
 Experience working with multinational educational organizations
Core Competencies
 Academic Leadership
 Strategic Planning
 Curriculum Design and Development
 Quality Assurance Management
 Regulatory Compliance
 International Education Development
 Change Management
 Research Leadership
 Stakeholder Engagement
 Organizational Development
Reporting Structure
Reports directly to:
President / Chancellor / Board of Trustees
Directly supervises:
 Academic Deans
 Program Directors
 Quality Assurance Director
 Registrar
 Faculty Members
 Research Coordinators
 Curriculum Development Teams
Organizational Status
The Academic Officer & Provost is the senior academic executive of IMU and serves as
the principal authority for all academic matters.
Equivalent international titles include:
 Provost
 Vice President for Academic Affairs
 Academic Rector
 Chief Academic Officer
 Executive Dean
Strategic Importance for IMU
The Academic Officer & Provost is a cornerstone position within the IMU governance
structure, ensuring that the University achieves international academic credibility,
maintains excellence in maritime education, supports future accreditation efforts, and
advances its vision of becoming a globally recognized maritime university.

If this sounds like something you’d be interested in discussing, please share your CV and feel free to reach out.
Let's connect and text here if you'd like to chat or have any questions!

Marchesini Group Ukraine LLC, the Ukrainian representative office of Marchesini Group SpA (Italy), is looking for a skilled and motivated Field Service Engineer on behalf of its subsidiary company, SEA Vision, a global leader in vision inspection and traceability systems for the pharmaceutical industry, to support our growth and expand our operations in Ukraine.
https://www.marchesini.com/en

About SEA Vision 
Founded in 1995 in Pavia, Italy, SEA Vision is a leading global provider of vision and traceability systems for pharmaceutical companies and packaging machine manufacturers. Today, our international team counts more than 400 professionals worldwide.
https://seavision-group.com/  

Role: As a Field Service Engineer, you will combine on-site technical support for our local clients with remote assistance for global projects.

Key Responsibilities: 
• Installation & Maintenance: Install, configure, and maintain vision and traceability systems on pharmaceutical packaging lines (both on-site in Ukraine and remotely worldwide). 
• Technical Support: Provide remote and on-site troubleshooting, software and hardware debugging for PC-based and Windows systems. 
• Customer Training: Conduct technical training sessions for clients' engineering and production teams. 
• Analysis & Reporting: Create detailed technical reports, analyze system problems, and provide effective solutions. 

General Requirements: 
• Education: Bachelor’s or Master’s degree in Computer Engineering, Electronic Engineering, Biomedical Engineering, or a related technical field. 
• Languages: 
     • Ukrainian — Native/Fluent. 
     • English — Excellent spoken and written (B2+), capable of handling technical documentation and communication with global teams/clients.

Technical Skills: 
• Robust knowledge of Windows OS and PC hardware configuration. 
• Fundamental knowledge of OOP (Object-Oriented Programming) concepts and Microsoft SQL Server databases. 
• Good understanding of main Network Protocols. 

Mobility & Soft Skills: 
• Readiness for national and short international business trips (up to 50 days per year). 
• Strong analytical and problem-solving skills, initiative, flexibility, and a goal-oriented mindset. 
• Excellent communication skills and a great teamwork attitude.

Experience: 
• Experience with Computer Vision / Vision Inspection systems (any industry or application is acceptable; specific pharmaceutical vision experience is a plus but not mandatory). 
• Understanding of packaging machines, packaging processes, or the pharmaceutical industry would be an advantage. 

 What We Offer: 
• Opportunity to work with high-tech, cutting-edge vision and traceability systems. 
• Professional growth within an international environment. 
• Dynamic work combining local client interaction and global project involvement.
• Official employment and a competitive salary. 
• Comfortable office in the city center.
• Partial compensation for meals.
• We provide a corporate laptop and cover business phone expenses.

Наш клієнт, Growe, провідна консалтингова компанія та група сервісів у сфері iGaming і розваг. Вони створюють стратегії, що працюють, та рішення, які масштабуються. Поєднуючи стратегічне бачення з практичним досвідом, Growe допомагає бізнесам орієнтуватися в динамічній індустрії, відкривати нові можливості, виходити на нові ринки та досягати сталого зростання.

Ідеально для тих, хто прагне:

• Керувати банківськими платежами та грошовими потоками;
• Комунікувати з банками та платіжними сервіс-провайдерами;
• Підтримувати KYC-процедури;
• Готувати та збирати необхідні документи й інвойси;
• Своєчасно відповідати на запити банків;
• Контролювати всі залишки на рахунках;
• Забезпечувати своєчасне відображення транзакцій та звірку банківських виписок в обліковій системі.

Досвід, який стане твоєю перевагою:

• Щонайменше 1 рік досвіду на аналогічній посаді;
• Досвід роботи з міжнародними банками;
• Досвід роботи з корпоративними документами, включаючи довіреності, статути, рішення ради директорів та іншу супровідну документацію;
• Практичний досвід роботи з 1С та Excel;
• Англійська мова — рівень Intermediate;
• Українська мова — рівень Upper-Intermediate.

Ми цінуємо:

• Відмінні комунікаційні та міжособистісні навички;
• Вміння працювати з великими обсягами даних;
• Високий рівень уважності до деталей і точності;
• Гнучкість та здатність адаптуватися до динамічного середовища.

Наші клієнти пропонують конкурентні переваги для підтримки вашого професійного та особистого зростання, зокрема:

• Орієнтація на здоров’я та добробут;
• Глобальне медичне страхування;
• Можливості для зростання;
• Програми бенефітів (компенсація спорту / стоматології / психолога тощо);
• Бонуси за досягнення результатів;
• Динамічне робоче середовище.

Долучайся — і нехай твоя історія зростання розпочнеться.

English version:

Our client, Growe, is a leading business advisory and services group in iGaming and Entertainment. Сreators of strategies that work and solutions that scale. Combining strategic vision with hands-on expertise, Growe helps businesses navigate the fast-evolving industry, seize new opportunities, enter new markets, and achieve sustainable growth.

Perfect for those who aim to:

• Manage bank payments and cash flow;
• Communicate with banks and payment service providers;
• Support KYC procedures;
• Prepare and collect required documents and invoices;
• Respond to banks’ requests in a timely manner;
• Monitor all account balances;
• Ensure timely recording of transactions and reconciliation of bank statements in the accounting system.

Experience you’ll need to bring:

• At least 1 year of experience in a similar role;
• Experience working with international banks;
• Experience handling corporate documents, including powers of attorney, statutes, board resolutions, and related documentation;
• Practical experience with 1C and Excel;
• Intermediate level of English;
• Upper-Intermediate level of Ukrainian.

It’s a perfect match if you have those personal features:

• Strong communication and interpersonal skills;
• Ability to work with large volumes of data;
• Strong attention to detail and high level of accuracy;
• Flexibility and ability to adapt to a dynamic environment.

Our clients offer competitive benefits to support your professional and personal growth, including:

• Health & Wellness Focus;
• Global Medical Coverage;
• Growth Opportunities;
• Benefits Programs (compensation for the gym/stomatology/psychological service & etc.);
• Performance-Driven Rewards;
• Dynamic Work Environment.

Apply, and let your growth journey begin.

RedCore is an international business group that creates technological solutions for digital markets. Our products and services cover fintech, marketing, e-commerce, customer service, communications, and regulatory technologies.

We are looking for a Team Leader (VoIP) to join our team!

Requirements:

- At least 2 years of managing a team of 4+ people;
- Strong leadership and communication skills;
- Flexible mindset, business goals orientation;
- Ability to effectively organize the process in stressful situations;
- Ability to utilize delivery metrics to improve team predictability and efficiency;
- Experience in driving architectural discussions and ensuring high standards of the product being developed;
- At least 5 years of background working with Asterisk:
- Expert-level Dial-Plan coding;
- Deep integration experience with AMI/ARI;
- Practical knowledge of Asterisk Realtime Architecture (ARA)
- Advanced knowledge of the SIP, RTP/SRTP, STUN, ICE, and WebRTC protocols;
- Expert knowledge of the SIP protocol, purpose, and sequence of packets, and ability to debug it;
- Proficiency in querying and optimizing MySQL/PostgreSQL databases;
- Experience in designing scalable and high-availability VoIP architectures;
- Experience with VoIP monitoring and alerting (Homer, Prometheus);
- Infrastructure as Code (IaC): Solid experience with Ansible, Terraform to automate Asterisk deployment and configuration management.
- Strong experience with Linux systems (CentOS/Debian);
- Deep understanding of network features, specifically NAT traversal, Firewalls, and QoS.

Will be plus:

- Experience with Bash/Python/PHP/Perl scripting;
- Experience in creating reports for contact center analytics;
- Experience with Enterprise solutions for contact centers (UCCE/UCCX/Genesys etc.);
- Participation in the development of automatic dialing systems;

Responsibilities:

- Development, support, and maintenance of the VoIP infrastructure;
- Planning and expansion of VoIP infrastructure;
- Ensuring stable operation of VoIP infrastructure and other systems(CRM, etc);
- Improving current and implementing new VoIP infrastructure automation processes;
- Active involvement in the development of speech recognition systems and automated customer calling systems
- Ensuring the timely and successful delivery of relevant projects;
- Leading and motivating VoIP team;
- Set and monitor the team’s goal;
- Removing technical and organizational impediments to ensure smooth team delivery;
- Ensuring that the Team adheres to the company’s practices, rules, and procedures;
- Troubleshooting and proactive prevention of VoIP infrastructure incidents.

Our benefits to you:

☘️An exciting and challenging job in a fast-growing business group, the opportunity to be part of a multicultural team of top professionals in Development, Architecture, Management, Operations, Marketing, Legal, Finance and more

🤝🏻Great working atmosphere with passionate experts and leaders, sharing a friendly culture and a success-driven mindset is guaranteed

🧑🏻‍💻Modern corporate equipment based on macOS or Windows and additional equipment are provided

🏖Paid vacations, sick leave, personal events days, days off

💵Referral program — enjoy cooperation with your colleagues and get the bonus

📚Educational programs: regular internal training sessions, compensation for external education, attendance of specialized global conferences

🎯Rewards program for mentoring and coaching colleagues

✈️In-house Travel Service

🦄Multiple internal activities: online platform for employees with quests, gamification, presents and news, clubs for movie / book / pets lovers and more

🎳Other benefits could be added based on your location 

Required Skills

🔹Knowledge of the Business Analysis basics

🔹Strong critical thinking skills

🔹Superb communication skills

🔹Good organizational and leadership instincts

🔹Upper-intermediate English level (speaking and writing)

Personal qualities

🔹You are detailed-oriented and passionate about the quality of your results

🔹You are constantly learning new trends in IT business analysis and management

🔹You have high empathy and deep understanding of the needs of the people around you

🔹You are easygoing and professional: punctual, balanced, with good self-management abilities

Skills that will be an advantage

🔹Technical Background (QA, design, development, etc.)

🔹Management experience not related to IT

We offer

On the Internship (duration: up to 2-3 months - depends on your performance)

🔹Individual training conducted by a lead Business Analyst

🔹Course that covers all the bases and targets real-life scenarios

🔹Practical tasks with gradually increasing complexity on several projects

🔹Guided participation in a BA service interacting with clients and engineers

🔹Experience exchange practice to learn from other BA specialists
🔹Scholarship per every month of internship 

After the Internship

🔹The position of Junior Business Analyst in the company
🔹Personalized professional development plan to the Middle and Senior levels

🔹Continuous professional training focused at enhancing BA / BI / PdM / PM skills

🔹Further individual mentoring, continuous knowledge sharing, and BA workshops

🔹A variety of challenging projects and the highly-skilled engineering team

🔹Open environment that facilitates professional freedom and growth

Benefits

We offer a number of benefits for the team members to improve their quality of life and help with achieving professional development goals

Professional

🔹Compensation of professional certifications, courses, IT conferences, and events

🔹Individual and group English classes with native-speaking teachers from US & UK

Quality of life

🔹Our processes are tailored to enable remote work and flexible work schedule

🔹You can choose from a selection of hardware either it is Apple, or PC devices

🔹There are also frequent team retreats, leisure activities, and holiday celebrations

🔹Gifts on personal and professional anniversaries
🔹21 paid days off and 11 national holidays throughout the year to travel and rest
🔹Health program of SysGears

🔹You are a part of a team, we help each other when life knocks one of us down 🤠

Responsibilities

🔹Collaborating with developers, designers, QAs to deliver projects efficiently

🔹Contributing to expert in-house and international teams (from US, UK, and EU)

🔹Communicating with stakeholders to identify their needs and clarify requirements

🔹Analyzing, validating, grooming and documenting requirements to the web & mobile projects

🔹Visualizing business processes and preparing data models for the software projects

🔹Advising stakeholders on the common practices and possible product solutions

🔹Performing competitor and market analysis, assisting in developing product ideas

🔹Communicating project vision and coordinating development with engineering teams

🔹Managing the development workflow applying Agile methodologies

Our aim is to always be the best, grow, improve, and innovate. And we would welcome a like-minded person to become an invaluable part of our team! 

Follow our social media — Instagram, Facebook, Linkedin, YouTube
Visit our website and learn about the company’s portfolio and technologies 💻

Requirements
 

🔹0,5+ years of commercial experience as a Business Analyst 

🔹Strong understanding of Agile software development methodologies

🔹Practical experience with key business analysis techniques and requirement management tools

🔹Proficiency in identifying and translating business needs into clearly defined requirements

🔹Experience in drafting functional / business / system requirement specifications

🔹Experience in working with stakeholders and requirements elicitation

🔹Excellent interpersonal and communication skills

🔹Upper-intermediate level of English (both written and spoken)
 

Will be a plus
 

🔹Knowledge of business process modelling (BPMN, UML)

🔹Experience in Business Intelligence systems and data analysis

🔹Ability to create UI wireframes supplementing project specifications

🔹Knowledge of the basics of project and product management

🔹Experience with the major task tracking systems (Trello, Jira, ClickUp, Asana)

🔹Technical background (QA, software development, or data engineering)

🔹Experience in using relational or NoSQL DBMS
 

We offer
 

🔹Personalized professional development plan to the Middle and Senior levels

🔹Your own career path to perfect your skills in the areas of BA / BI / PdM / PM

🔹Individual mentoring, continuous knowledge sharing, and BA team workshops

🔹Opportunity to work with the high-skilled engineering team on challenging projects

🔹Open environment that facilitates professional freedom and growth
 

Benefits
 

We offer a number of benefits for the team members to improve their quality of life and help with achieving professional development goals:
 

Professional
 

🔹Compensation of professional certifications, courses, IT conferences, and events

🔹Individual and group English classes with native-speaking teachers from US & UK
 

Quality of life
 

🔹Our processes are tailored to enable remote work and flexible work schedule

🔹You can choose from a selection of hardware either it is Apple, or PC devices
🔹There are other small things, like gym or massages

🔹There are also frequent team retreats, leisure activities, and holiday celebrations

🔹Gifts on personal and professional anniversaries
🔹21 paid days off and 11 national holidays throughout the year to travel and rest

🔹Health program of SysGears

🔹You are a part of a team, we help each other when life knocks one of us down 🤠
 

Responsibilities
 

🔹Collaborating with developers, designers, QAs to deliver projects efficiently

🔹Contributing to expert in-house and international teams (from US, UK, and EU)

🔹Communicating with stakeholders to identify their needs and clarify requirements

🔹Analysing, validating, grooming and documenting requirements to the web & mobile projects

🔹Visualizing business processes and preparing data models for the software projects

🔹Advising stakeholders on the common practices and possible product solutions

🔹Performing competitor and market analysis, assisting in developing product ideas

🔹Communicating project vision and coordinating development with engineering teams

🔹Managing the development workflow applying Agile methodologies

Follow your passion, create exciting products inspired by industry experts, and work on complex business  solutions until they reach global market recognition. Our aim is to always be the best, grow, improve, and innovate. And we would welcome a like-minded person to become an invaluable part of our team!

Follow our social media — Instagram, Facebook, Linkedin, YouTube
Visit our website and learn about the company’s portfolio and technologies 💻

Key Responsibilities:

• First-line IT technical support for users;
• Managing and processing user requests in the Service Desk system;
• Configuring and administering Windows operating systems;
• PC setup, deployment, and maintenance;
• Working with system monitoring tools;
• Network equipment administration;
• Creating and maintaining technical documentation.

Requirements:

• Hands-on experience in configuring and administering Windows OS;
• Experience with network equipment administration;
• Strong hardware/PC maintenance and configuration skills4
• Proficiency in English (a plus);
• Experience administering Microsoft 365 (Office 365 EMS) and/or Google Workspace (a plus);
• Attention to detail, responsibility, and strong documentation skills;

What We Offer:

• Stable on-site position in Kyiv (120 Saksahanskoho St.);
• Comfortable work hours: Monday to Friday, 9:00 AM – 6:00 PM;
• Professional development opportunities;
• A friendly, supportive team culture.

Our requirements: 

• Fluent/Advanced English (MUST!) 

• Ability to work night shifts (6 possible schedules: 15:00 – 00.00; 16:00 – 01.00; 17:00 – 02.00; 18:00 – 03.00; 19:00 – 04.00; 21:00 – 06.00 Kyiv time) 

• Confident PC user with solid knowledge of Microsoft Windows 

• Technical background or strong interest in exploring software and hardware products 

• Strong organizational, training, and time-management skills 

• Excellent communication and active listening abilities 

• Understanding of conflict resolution 

• Empathy, positive attitude and self-control 

Nice to Have: 

• Previous experience in customer or technical support 

• IT education or relevant technical background 

• Familiarity with ticketing systems (Zendesk, Zoho, ServiceNow), CRM platforms, and Jira

Summary: 

As a Customer Support Specialist, you will have an opportunity to join a very dynamic international team and become a trusted advisor to our clients, with the opportunity to join a dynamic international team and become a trusted advisor to our clients, contributing to the overall quality of our product by sharing feedback with an opportunity to contribute to the overall quality of our product by sharing feedback with the relevant stakeholders.  

You will interact with US business owners, learn about the telecom industry and embark on an IT career path within the organization.  

Key Responsibilities: 

• Support existing and prospective customers by providing timely and accurate information about B2BSoft products 

• Identify, analyze, and troubleshoot technical issues and provide effective solutions 

• Respond to support queries via phone, chat, and email 

• Assist customers with software and hardware configurations, billing, and merchant services–related requests 

• Maintain clear and detailed documentation of all service inquiries. 

About US:

Headquartered in New York City, USA, B2B Soft is an established leader in the development, implementation, and support of retail management systems (RMS) designed for the wireless retail industry. With over 20 years in business, we have built a best-in-class point of sale (POS) solution recognized by major telecom operators and serving customers across North America. 

As a true product organization, we work seamlessly with clients to ensure that the evolution of the platform is always in sync with their business needs, with a solid infrastructure behind it.  

A client’s success is our priority. Innovation is our tool. We care about customers by going above and beyond in intellect and effort. We are honest and curious. And we are agile, applying our knowledge and skills to best serve our clients and partners. Here, you will work with advanced products, be part of an open and transparent culture, learn both IT and business and advance quickly. 

Compensation/Benefits: 

Our culture is a collaborative, hands-on community where all voices are welcome at the table and existing associates’ welcome new employees with open arms. We are in an exciting phase of accelerated growth, and we welcome motivated individuals keen to hit the ground running. We also offer career and proficiency development plans and free English courses with native speakers. 

Our requirements: 

• Fluent/Advanced English (MUST!) 

• Ability to work night shifts (6 possible schedules: 15:00 – 00.00; 16:00 – 01.00; 17:00 – 02.00; 18:00 – 03.00; 19:00 – 04.00; 21:00 – 06.00 Kyiv time) 

• Confident PC user with solid knowledge of Microsoft Windows 

• Technical background or strong interest in exploring software and hardware products 

• Strong organizational, training, and time-management skills 

• Excellent communication and active listening abilities 

• Understanding of conflict resolution 

• Empathy, positive attitude and self-control 

Nice to Have: 

• Previous experience in customer or technical support 

• IT education or relevant technical background 

• Familiarity with ticketing systems (Zendesk, Zoho, ServiceNow), CRM platforms, and Jira

Summary: 

As a Customer Support Specialist, you will have an opportunity to join a very dynamic international team and become a trusted advisor to our clients, with the opportunity to join a dynamic international team and become a trusted advisor to our clients, contributing to the overall quality of our product by sharing feedback with an opportunity to contribute to the overall quality of our product by sharing feedback with the relevant stakeholders.  

You will interact with US business owners, learn about the telecom industry and embark on an IT career path within the organization.  

Key Responsibilities: 

• Support existing and prospective customers by providing timely and accurate information about B2BSoft products 

• Identify, analyze, and troubleshoot technical issues and provide effective solutions 

• Respond to support queries via phone, chat, and email 

• Assist customers with software and hardware configurations, billing, and merchant services–related requests 

• Maintain clear and detailed documentation of all service inquiries. 

About US:

Headquartered in New York City, USA, B2B Soft is an established leader in the development, implementation, and support of retail management systems (RMS) designed for the wireless retail industry. With over 20 years in business, we have built a best-in-class point of sale (POS) solution recognized by major telecom operators and serving customers across North America. 

As a true product organization, we work seamlessly with clients to ensure that the evolution of the platform is always in sync with their business needs, with a solid infrastructure behind it.  

A client’s success is our priority. Innovation is our tool. We care about customers by going above and beyond in intellect and effort. We are honest and curious. And we are agile, applying our knowledge and skills to best serve our clients and partners. Here, you will work with advanced products, be part of an open and transparent culture, learn both IT and business and advance quickly. 

Compensation/Benefits: 

Our culture is a collaborative, hands-on community where all voices are welcome at the table and existing associates’ welcome new employees with open arms. We are in an exciting phase of accelerated growth, and we welcome motivated individuals keen to hit the ground running. We also offer career and proficiency development plans and free English courses with native speakers. 

Our requirements: 

• Fluent/Advanced English (MUST!) 

• Ability to work night shifts (6 possible schedules: 15:00 – 00.00; 16:00 – 01.00; 17:00 – 02.00; 18:00 – 03.00; 19:00 – 04.00; 21:00 – 06.00 Kyiv time) 

• Confident PC user with solid knowledge of Microsoft Windows 

• Technical background or strong interest in exploring software and hardware products 

• Strong organizational, training, and time-management skills 

• Excellent communication and active listening abilities 

• Understanding of conflict resolution 

• Empathy, positive attitude and self-control 

Nice to Have: 

• Previous experience in customer or technical support 

• IT education or relevant technical background 

• Familiarity with ticketing systems (Zendesk, Zoho, ServiceNow), CRM platforms, and Jira

Summary: 

As a Customer Support Specialist, you will have an opportunity to join a very dynamic international team and become a trusted advisor to our clients, with the opportunity to join a dynamic international team and become a trusted advisor to our clients, contributing to the overall quality of our product by sharing feedback with an opportunity to contribute to the overall quality of our product by sharing feedback with the relevant stakeholders.  

You will interact with US business owners, learn about the telecom industry and embark on an IT career path within the organization.  

Key Responsibilities: 

• Support existing and prospective customers by providing timely and accurate information about B2BSoft products 

• Identify, analyze, and troubleshoot technical issues and provide effective solutions 

• Respond to support queries via phone, chat, and email 

• Assist customers with software and hardware configurations, billing, and merchant services–related requests 

• Maintain clear and detailed documentation of all service inquiries. 

About US:

Headquartered in New York City, USA, B2B Soft is an established leader in the development, implementation, and support of retail management systems (RMS) designed for the wireless retail industry. With over 20 years in business, we have built a best-in-class point of sale (POS) solution recognized by major telecom operators and serving customers across North America. 

As a true product organization, we work seamlessly with clients to ensure that the evolution of the platform is always in sync with their business needs, with a solid infrastructure behind it.  

A client’s success is our priority. Innovation is our tool. We care about customers by going above and beyond in intellect and effort. We are honest and curious. And we are agile, applying our knowledge and skills to best serve our clients and partners. Here, you will work with advanced products, be part of an open and transparent culture, learn both IT and business and advance quickly. 

Compensation/Benefits: 

Our culture is a collaborative, hands-on community where all voices are welcome at the table and existing associates’ welcome new employees with open arms. We are in an exciting phase of accelerated growth, and we welcome motivated individuals keen to hit the ground running. We also offer career and proficiency development plans and free English courses with native speakers. 

About Us 
ElevateOS is the all-in-one operating system for multifamily communities that combines a custom resident application and property management hub with hotel-style concierge and on-demand services, smart home integrations and management features. Since 2014, we've helped residents love where they live, and property teams run smarter. As of now, we power 600+ buildings nationwide and continue to grow through both technology innovation and strategic acquisitions. We are not just a software company, we are in the business of making people feel at home.

About the role 
As a Customer Care Agent at ElevateOS, you'll be the first point of contact for residents and property staff using our platform — helping them with account questions, service bookings, billing and general how-to support. You'll be the friendly, reassuring voice that turns a question or concern into a great experience.

Responsibilities

• Respond to building residents and members of the property management team via email or chat in a professional and timely manner.
• Assist users with account setup or with signing in to the platform; service bookings; billing questions and general platform navigation.
• Provide clear guidance and advice to users on how to use the ElevateOS service effectively. 
• Identify issues, prioritize and escalate them to the appropriate team (customer success, technical support, product team). 
• Follow up with residents to confirm issues are fully resolved and satisfaction is achieved. 
• Maintain up-to-date knowledge of ElevateOS features, service offerings, and policies. 
• Basic functionality testing of product functionalities.
• Report bugs and possible product improvements. 
• Contribute to and help maintain the internal knowledge base / FAQ content.

Requirements

• 2+ years of experience in software customer service. 
• Excellent written communication skills (English Upper-Intermediate B2). 
• Comfortable multitasking across email and chat channels. 
• Experience with CRM and ticketing systems like Zendesk/HubSpot.
• Experience in writing basic how-to instructions and articles. 
• Basic troubleshooting and functionality testing skills. 
• Analytical approach to navigating, investigating, and understanding how products work. 
• Experience in supporting Web services or/and mobile applications.

Working hours

EU-based - 1 PM - 9 PM EET/EEST (+- 1 hour)