Jobs at Djinni

Helpware is a global company providing outsourcing back-office services with offices in the USA, Mexico, Ukraine, and the Philippines. We help small businesses as well as enterprises to free up their teams so they can focus on strategic high-value tasks that will move the dial for their businesses.

In 2018 Clutch - B2B ratings, research, and reviews company - has named our Team a Leader in multiple service categories for BPO companies!

We are growing and have an open position as a Customer Support Representative.

Skills and Qualifications:

• Excellent written skills in English;
• Experience in the Client support area will be a plus;
• Basic technical background (strong experience in using apps);
• Proactive approach, empathetic individuals, problem-solving skills;
• Customer orientation and ability to adapt/respond to different types of characters;
• Ability to multi-task, prioritize, and manage time effectively.

Responsibilities:

• Providing Customer Support for the website users;
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution;
• Follow communication procedures, guidelines, and policies;
• Responding promptly to customer inquiries;
• Communicating with customers through various channels (chat/emails);
• Acknowledging and resolving customer complaints;
• Keeping records of customer interactions, transactions, comments and complaints;
• Entering data into a CRM, other online tools, and cloud-based platforms;
• Other related tasks assigned by managers of the Clients and/or Helpware;

We Offer:
 

• Competitive compensation linked to EUR rate;
• Medical insurance after the trial period;
• English classes;
• Schedule: 8 am - 10 pm Kyiv Time (8 working hours + 1 hour of a break during this period of time);
• Corporate training and parties.

Are you passionate about safeguarding countries, societies, and businesses from information threats? Look no further! Our rapidly scaling company is passionately committed to this crucial mission, offering you a unique opportunity to collaborate with some of the world’s most influential organizations, including NATO and the EU. As a Ukrainian team, we are determined to deliver substantial and meaningful change.

If you’re ready to join a dynamic team working toward a safer digital world, we invite you to be part of our journey. Shape the future with us and help defend against online threats with purpose and innovation.

Role Overview

We’re looking for a Senior AI Engineer with a solid engineering background and hands-on AI experience. In this role, you will help design and implement innovative AI-powered solutions that are core to our platform’s mission. You’ll work across the stack to build and integrate AI capabilities that are both scalable and practical.

You won’t need to build everything from scratch, but you’ll need the skills to fine-tune, adapt, and creatively apply state-of-the-art models and tools to solve real-world problems. Your responsibilities will range from working on backend services to shaping AI agents and LLM-based pipelines for production use.

Key Responsibilities

• Understand business challenges and generate innovative ideas to address them using AI and machine learning.
• Research, evaluate, and adapt existing deep learning and machine learning models for practical applications.
• Develop and maintain services for data enrichment using LLMs
• Implement AI-powered summarization and mapping tools
• Design and build AI agents for dynamic use cases
• Monitor industry advancements and identify opportunities to leverage the latest tools and techniques.

Requirements

Engineering Skills:

• Strong Python skills
• Experience with FastAPI, Docker, and asynchronous programming
• Good knowledge of DBs, including PostgreSQL and Elasticsearch

AI Skills:

• At least 3+ years of hands-on experience in AI/ML (more is a plus)
• Experience working with LLMs, RAG, and AI agents in production
• Strong understanding of transformer architectures
• Practical experience with prompt engineering
• Knowledge of LLM infrastructure and deployment
• Experience with deep learning frameworks such as PyTorch or TensorFlow

We Offer

• Opportunity to contribute to a mission-driven startup and support prestigious clients, including governments worldwide, enterprise clients, and leading NGOs in addressing information threats and tackling security challenges.
• Autonomy and freedom to drive experiments and bring your own ideas to life.
• Flexibility of fully remote work.
• Flexible, unlimited time-off policy.

About us:

PRNEWS.IO is a global content marketing platform that connects brands with media outlets around the world. Headquartered in Northern Europe, we empower international brands to gain media exposure while helping news publishers monetize their content. Our clients are located all over the world, including Europe, the US, and Asia, with a growing strategic focus on expanding our presence and market share in the United States.

At PRNEWS.IO, you'll join a dynamic, international team that thrives in a fast-paced environment and shares a passion for global communication. We operate based on four core values:  ambition, innovation, credibility, and cooperation. And we believe in aligning our work with purpose. These values define who we are and who we strive to become.

About the Role:

We’re looking for a proactive and detail-oriented Media Outreach Specialist to join our team. In this role, you’ll work at the intersection of media, SEO, and digital communications while optimizing our outreach workflows, scaling distribution processes, and expanding our media partnerships globally.

This is a great opportunity for someone who understands the media landscape, has hands-on SEO experience, and enjoys working with data, tools, and automation to drive measurable impact.
 

Key Responsibilities:

• Streamlining and automating the process of collecting and managing media databases
• Identifying relevant web resources and researching them using key SEO metrics (DR, traffic, topical relevance)
• Building targeted contact lists and launching efficient outreach campaigns
• Optimizing communication workflows with publishers and media partners
• Scaling outreach efforts using automation tools

• Monitoring campaign effectiveness and continuously improving performance

   

Requirements:

• Experience with Ahrefs or Serpstat;
• Familiarity with Screaming Frog or Netpeak Spider/Checker
• Understanding of technical and content audits (a plus)
• Experience with CMS platforms and AI tools
• Ability to analyze backlink profiles and competitor link strategies
• Proficiency in building contact databases and executing email campaigns
• English at B1+ level and strong writing skills
• Hands-on experience with Gmass, Snov, or similar email tools (a plus)

• Confident use of Google Sheets, including formulas and text functions

   

We offer:

• Remote work possibilities
• Competitive compensation
• A collaborative international team with diverse backgrounds
• Clear growth paths and unique career opportunities 
• Paid vacations

We’re BrainRocket — an international software development and digital solutions company driven by 1,300 talented professionals across Cyprus, Malta, and Portugal.
Here, everything moves at rocket speed: driving innovation, pioneering projects, and fast-tracking careers.
Together, we turn ideas into action—let’s get started!

Currently, we're looking to hire a Product Owner to join our team in Poland office and make his contribution to our products.

✅ Key responsibilities:

🔹 Gather Functional and non-Functional requirements, maintain and verify requirements as well.

🔹 Manage Product Backlog: formulating the list of backlog items and prioritizing them as per the critical business objectives.

🔹 Backlog Refinement: ability to prioritize, enhance, and finalize the items with the team before the sprint planning.

🔹 Define Acceptance Criteria for their Product: the Product Owner must know what they want their product features to achieve.

🔹 Define Sprint Objectives.

🔹 Review and approve the work done by the development team: the product owner inspects the product increment made by the development team in each iteration, from design preparation to production release verification.

🔹 Provide effective communication to the stakeholders of the project: the Product Owner is the central communicator between the development team and the stakeholders.

🔹 Create and Maintain Epics, Stories, Use and Edge Cases.

🔹 Participate in OKR planning.
 

✅ Requirements:

🔹 Experience: At least 3 years as a Product Owner or similar role (Business Analyst, System Analyst, Quality Assurance Analyst).

🔹 Skills Requirements:

To execute tasks, technical understanding is required in the following areas:

- Requirements lifecycle

- Product backlog management

- Product development architecture

- API integrations

- Scrum and Agile development methodologies

- User experience principles

- Coding and designing (nice to have)

🔹 Communication Skills (Proficient in English).

🔹 Analytical Skills: ability to analyze various issues and find workable solutions as quickly as possible.

🔹 Organizational skills.

🔹 Leadership: You will lead a team (without being a manager), therefore you must be able to demonstrate effective leadership techniques.

🔹 Professional Certification: PSPO level 1 or similar, but not a requirement.
 

Bold moves start here. Make yours. Apply today! 

About us:

PRNEWS.IO is a global content marketing platform that connects brands with media outlets around the world. Headquartered in Northern Europe, we empower international brands to gain media exposure while helping news publishers monetize their content. Our clients are located all over the world, including Europe, the US, and Asia, with a growing strategic focus on expanding our presence and market share in the United States.

At PRNEWS.IO, you'll join a dynamic, international team that thrives in a fast-paced environment and shares a passion for global communication. We operate based on four core values:  ambition, innovation, credibility, and cooperation. And we believe in aligning our work with purpose. These values define who we are and who we strive to become.
 

About the role:

The Customer Success Specialist plays a key role in driving customer growth and cultivating long-term, trusted relationships. This position directly impacts our team’s success by increasing customer lifetime value and supporting ongoing engagement within the platform.

Part of the Sales team, you’ll be a crucial link between the company and our clients, working with top-tier global brands, visionary entrepreneurs, and decision-makers managing advertising budgets. Your goal will be to help them navigate our offerings and make the most effective decisions for their marketing strategies.

For this role we offer the flexibility of remote work and the opportunity to grow with a forward-thinking company.

Key requirements:

• 2 years of sales experience (in online advertising or digital services)
• Experience in international sales is a plus
• High communication skills to work comfortably with calls and personalized email correspondence
• Proficiency in business English at a high level, both spoken and written, and knowledge of a second language is welcomed
• Positive attitude and flexibility to change (driven by our growth in different geographic markets)

• Sincere curiosity to learn new trends

   

Main responsibilities:

• Support clients in achieving the best possible results using the platform by analyzing their profiles, business specifics, roles, goals, and expectations, combined with thorough research.
• Ensure smooth execution of client campaigns by selecting the most effective products tailored to their objectives and desired outcomes.
• Advise clients on new products, services, promotions, and special offers to maximize their success.
• Build and nurture long-term, mutually beneficial relationships with clients.
• Conduct regular health checks on your client portfolio, identifying potential challenges and proactively addressing any issues.
• Drive growth by increasing customer lifetime value, order frequency, and average revenue.
• Meet or exceed sales targets and key performance indicators (KPIs).
• Maintain accurate and up-to-date client records in the CRM, ensuring all communications are properly logged.
• Collaborate closely with Sales and Marketing team members to enhance results and share best practices.
• Proven sales expertise and a strong understanding of customer needs; proactive mindset with a willingness to contribute ideas, improve processes, and drive innovation.
   

We offer:

• Competitive compensation package with performance-based bonuses
• A vibrant team of professionals with diverse expertise and backgrounds
• Unique career development opportunities and room for professional growth
• Paid annual leave and a supportive work environment

About us:

PRNEWS.IO is a global content marketing platform that connects brands with media outlets around the world. Headquartered in Northern Europe, we empower international brands to gain media exposure while helping news publishers monetize their content. Our clients are located all over the world, including Europe, the US, and Asia, with a growing strategic focus on expanding our presence and market share in the United States.

At PRNEWS.IO, you'll join a dynamic, international team that thrives in a fast-paced environment and shares a passion for global communication. We operate based on four core values:  ambition, innovation, credibility, and cooperation. And we believe in aligning our work with purpose. These values define who we are and who we strive to become.
 

About the role:

The Customer Success Specialist plays a key role in driving customer growth and cultivating long-term, trusted relationships. This position directly impacts our team’s success by increasing customer lifetime value and supporting ongoing engagement within the platform.

Part of the Sales team, you’ll be a crucial link between the company and our clients, working with top-tier global brands, visionary entrepreneurs, and decision-makers managing advertising budgets. Your goal will be to help them navigate our offerings and make the most effective decisions for their marketing strategies.

For this role we offer the flexibility of remote work and the opportunity to grow with a forward-thinking company.

Key requirements:

• 2 years of sales experience (in online advertising or digital services)
• Experience in international sales is a plus
• High communication skills to work comfortably with calls and personalized email correspondence
• Proficiency in business English at a high level, both spoken and written, and knowledge of a second language is welcomed
• Positive attitude and flexibility to change (driven by our growth in different geographic markets)

• Sincere curiosity to learn new trends

   

Main responsibilities:

• Support clients in achieving the best possible results using the platform by analyzing their profiles, business specifics, roles, goals, and expectations, combined with thorough research.
• Ensure smooth execution of client campaigns by selecting the most effective products tailored to their objectives and desired outcomes.
• Advise clients on new products, services, promotions, and special offers to maximize their success.
• Build and nurture long-term, mutually beneficial relationships with clients.
• Conduct regular health checks on your client portfolio, identifying potential challenges and proactively addressing any issues.
• Drive growth by increasing customer lifetime value, order frequency, and average revenue.
• Meet or exceed sales targets and key performance indicators (KPIs).
• Maintain accurate and up-to-date client records in the CRM, ensuring all communications are properly logged.
• Collaborate closely with Sales and Marketing team members to enhance results and share best practices.
• Proven sales expertise and a strong understanding of customer needs; proactive mindset with a willingness to contribute ideas, improve processes, and drive innovation.
   

We offer:

• Competitive compensation package with performance-based bonuses
• A vibrant team of professionals with diverse expertise and backgrounds
• Unique career development opportunities and room for professional growth
• Paid annual leave and a supportive work environment

Must-Have Skills:
- Strong proficiency in .NET Core and C#.
- 2+ years of advanced experience with EF Core.
- 1+ year of intermediate experience with ADO.NET.
- 2+ years of intermediate experience with MS SQL (including T-SQL and stored procedures).
- 1+ year of intermediate experience with SignalR and WebSockets.
- Strong proficiency in MVC API.
- Intermediate knowledge of HTML and Bootstrap.
- Strong proficiency in C# asynchronous programming.
-  Familiarity with client-side frameworks (Blazor, Angular, Vue, or React). Experience with Blazor is a plus, but a solid understanding of client frameworks is valuable.
- Intermediate experience with Git/Bitbucket.
- Strong understanding of OOP and SOLID principles.
Nice-to-Have Skills:
   1. Experience with Blazor.
   2. Knowledge of WPF.
   3. Familiarity with Grafana/Prometheus.
   4. Experience with Sentry.
   5. Proficiency with Swagger.

2. Soft Skills Requirements 

• Leadership Mindset: We’re looking for someone who can take ownership of projects like a CEO. 
• Operational Availability: Our team operates 24/7. Candidates must be prepared to address urgent issues outside regular hours, including nights or weekends. 
• Resilience: Candidates should have a strong mentality and the ability to handle stress effectively. 
• Adaptability: The role requires switching between tasks during the day to provide operational support. 
• Passion: A drive to transform ideas into successful projects. 
• Communication: Fluent English and excellent communication skills are mandatory.

Working days: Sunday - Thursday. Friday and Saturday are free. 

We are a dynamic AI-driven digital marketing agency specializing in performance marketing, SEO, and social media growth. We work with international brands across industries, delivering innovative and results-oriented campaigns.

🎥 What You’ll Do:

• Plan, shoot, and edit short-form vertical videos (15–30 seconds) optimized for Reels, TikTok, and Shorts
• Create branded photo content (product, lifestyle, flat lays, and behind-the-scenes shots)
• Deliver ready-to-use assets formatted for each platform and campaign
• Ensure all content aligns with client brand guidelines and creative briefs
• Stay on top of visual trends, hooks, and formats across social media
• Collaborate with our internal team 
• Manage multiple content styles (e.g. wellness, food, skincare, fashion)
•  

💡 You Are:

• A versatile content creator with a sharp eye for composition and aesthetics
• Skilled in both photo styling and short-form video editing
• Confident using tools like Lightroom, CapCut, InShot, Premiere Pro, Canva, Photoshop

• Able to follow a creative brief and deliver content on deadline

   

✅ Requirements:

• Strong portfolio of social-media-friendly photo and video content
• Experience with shooting product/lifestyle content at home or on location
• Understanding of what makes content convert in ads (hooks, pacing, UGC style)
• Ability to deliver batches of content regularly (weekly or monthly)
•  

📦 What We Offer:

• Clear, organized briefs from our creative leads
• Fast, fair payment and long-term collaboration opportunities

• Creative freedom within brand guidelines

   

📩 How to Apply:

Please send:

• A short intro about your background and gear/setup
• Portfolio or examples of relevant photo and video work
• Your availability and rates (per video/photo or batch-based)

About us:

PRNEWS.IO is a global content marketing platform that connects brands with media outlets around the world. Headquartered in Northern Europe, we empower international brands to gain media exposure while helping news publishers monetize their content. Our clients are located all over the world, including Europe, the US, and Asia, with a growing strategic focus on expanding our presence and market share in the United States.

At PRNEWS.IO, you'll join a dynamic, international team that thrives in a fast-paced environment and shares a passion for global communication. We operate based on four core values:  ambition, innovation, credibility, and cooperation. And we believe in aligning our work with purpose. These values define who we are and who we strive to become.

About the Role:

We’re looking for a proactive and detail-oriented Media Outreach Specialist to join our team. In this role, you’ll work at the intersection of media, SEO, and digital communications while optimizing our outreach workflows, scaling distribution processes, and expanding our media partnerships globally.

This is a great opportunity for someone who understands the media landscape, has hands-on SEO experience, and enjoys working with data, tools, and automation to drive measurable impact.
 

Key Responsibilities:

• Streamlining and automating the process of collecting and managing media databases
• Identifying relevant web resources and researching them using key SEO metrics (DR, traffic, topical relevance)
• Building targeted contact lists and launching efficient outreach campaigns
• Optimizing communication workflows with publishers and media partners
• Scaling outreach efforts using automation tools

• Monitoring campaign effectiveness and continuously improving performance

   

Requirements:

• Experience with Ahrefs or Serpstat;
• Familiarity with Screaming Frog or Netpeak Spider/Checker
• Understanding of technical and content audits (a plus)
• Experience with CMS platforms and AI tools
• Ability to analyze backlink profiles and competitor link strategies
• Proficiency in building contact databases and executing email campaigns
• English at B1+ level and strong writing skills
• Hands-on experience with Gmass, Snov, or similar email tools (a plus)

• Confident use of Google Sheets, including formulas and text functions

   

We offer:

• Remote work possibilities
• Competitive compensation
• A collaborative international team with diverse backgrounds
• Clear growth paths and unique career opportunities 
• Paid vacations

Insiders is a fast-growing IT company which employs about 200 people. Our company focused on providing innovative digital services and cutting-edge technologies to solve complex business challenges.

We are located in Lviv and currently work in an office format. For candidates from other cities, we offer relocation (an apartment located near the office, this option is free).

What we expect from the candidate:

•Solid understanding and ability to the practical application of HTML/CSS, JavaScript and TypeScript. 

•Solid understanding of React/Next.js. 

•Proofed experience in Node.js with Express.js and Nest.js frameworks.

 •Knowledge of MySQL, PostgreSQL, MongoDB and Redis.

•Deep knowledge and understanding of networking - REST API standards, HTTP/HTTPS methods. 

•Experience with Git. 

what we offer:

- free study in our Corporate English Academy

- growth and development opportunities for young developers even if you have no commercial experience

- regular salary review (after the completion of each contract)

- provision of Apple equipment

- comfortable office with all amenities not far from the center (uninterrupted internet, generator, tea and coffee, pastries).

- timely payment of salaries.

- corporate events, teambuildings, etc.

- working on projects side by side with Senior developers, which will give you the opportunity to learn and develop.

We are seeking a dynamic and experienced Head of Product to lead our product ownership team and drive the vision for our products across the payment system. This is a key leadership role in shaping and executing our product strategy on a global scale.

As the Head of Product you will be responsible for overseeing the product ownership function, ensuring alignment with business goals, and delivering world-class products. You will lead a team of Product Owners, guiding them in managing the product lifecycle from ideation to execution. Your leadership will foster collaboration across departments to bring innovative products to market that meet customer needs and exceed expectations.

Key Responsibilities:

• Lead, mentor, and develop a team of Product Owners, fostering a collaborative and high-performance culture.
• Define and communicate a clear product vision and strategy for the team in alignment with the company’s objectives.
• Oversee the management of product backlogs, ensuring the team effectively prioritizes features and resolves conflicting priorities.
• Collaborate closely with senior leadership, engineering, and business stakeholders to define product roadmaps and ensure alignment with strategic goals.
• Guide Product Owners in taking features from research to release, ensuring successful and timely delivery.
• Ensure product requirements and specifications are well defined and understood by all stakeholders.
• Drive the development and execution of release strategies, ensuring smooth product launches.
• Serve as the primary point of contact between technical and non-technical departments, facilitating communication and collaboration.
• Foster an environment of continuous improvement within the product ownership team, driving best practices and the use of innovative tools and methodologies.
• Assess and manage risks, product performance, and resource allocation to ensure successful product development.
• Participate in cross-functional leadership meetings and represent the product ownership perspective in decision-making processes.
• Monitor industry trends and emerging technologies, ensuring the product roadmap remains competitive and relevant.

Ideal Candidate:

• At least 10 years of experience in product management or product ownership, with a proven track record in a leadership role.
• 3+ years of experience leading and mentoring product owners or product management teams, preferably in a fast-paced and tech-driven environment.
• Strong background in Fintech, with hands-on experience in financial products or services.
• Proficiency in managing and guiding cross-functional teams to deliver complex products.
• Deep understanding of the product development lifecycle, from ideation and research to delivery and optimization.
• Strong leadership skills with the ability to influence and inspire teams without formal authority.
• Excellent written and verbal communication skills in English (Upper Intermediate or above).
• Experience in managing product roadmaps, backlog, and prioritization strategies at a strategic level.
• Ability to thrive in a fast-paced, high-pressure environment with shifting priorities.

Will be a Plus:

• Experience in Banking-as-a-Service (BaaS) solutions, Core Banking Systems (CBS), or cryptocurrency exchanges.
• Knowledge or experience in WEB 3.0 technologies.
• Experience with AI-driven products and how to integrate artificial intelligence into business solutions.
• Understanding of Agile methodologies and experience in scaling Agile across teams.

Why Join Us?

• Impact: Play a crucial role in driving the product vision and strategy of a leading payment system in the financial sector.
• Leadership: Lead a talented and diverse team of Product Owners, influencing the direction of products across various lines of business.
• Innovation: Work in an innovative, fast-moving environment where new ideas are encouraged and implemented.
• Growth: Opportunity for career development and growth in a dynamic and expanding company.

If you are an experienced product leader with a passion for delivering exceptional products and fostering team collaboration, we would love to hear from you!

Remote | Part-time | Project-based

OnePlusOne Solutions is looking for a talented GUI Designer to create high-quality, polished interfaces for online casino games.
This role focuses on UI execution + UX logic, ensuring that every screen is both visually appealing and aligned with gameplay requirements.
 

This is not a game design role — we need someone who:

• designs beautiful UI
• builds clear UX flows and layouts
• prepares developer-ready assets
   

What You'll Work On

• 1–2 game UI projects per month (slots, bonus games, mini-games)
• UX flows and user journeys based on requirements and competitor research
• Wireframes and interactive prototypes using Figma / FigJam
• Full UI scene layouts:
  • gameplay HUD
  • spin/reels interface
  • balance panels
  • pop-ups, menus, rules, autoplay, win screens
• Preparing export-ready UI assets (optimized, structured, sliced)

Close collaboration with Game Designers, Developers, and PMs throughout production

Requirements

• 3+ years of experience in GUI or UI/UX design
• Proven iGaming experience is required
• Portfolio with game interface design (casino examples highly preferred)
• Strong understanding of:
  • visual hierarchy
  • spacing and layout
  • typography
  • color systems
  • mobile-first principles
• Proficiency in Figma and FigJam
• Experience preparing and handing off UI to development teams
• Ability to create clean, logical UX flows for game interfaces
  
  Nice to Have
• Basic understanding of HTML/CSS
• Experience with Unity or PlayCanvas
• Ability to prepare assets for game engines (sprites, PNG/SVG, atlases)
• Familiarity with game UI patterns (gacha flows, bonus screens, animated UI)
• Light motion/animation skills

Work Format

• Remote
• Part-time, project-based collaboration
• Eastern European timezone preferred
• Hourly payment based on time tracking
• Start date: within the next month
   

To apply, send:

• Your CV
• A link to your portfolio (game UI required)
• Optional: a short note about your iGaming experience

Insiders is a fast-growing IT company which employs about 200 people. Our company focused on providing innovative digital services and cutting-edge technologies to solve complex business challenges.

Main responsibilities include:

• Searching for potential clients based on the requests of client companies
• Interacting with potential clients in chat mode according to company scripts
• Analyze sales productivity and suggest improvements

Requirements:

• Ability to work with social media and understanding of their basic principles
• Availability to work full-time in the office
• High level of proficiency in Ukrainian and English grammar (is a plus)
• Basic knowledge of the IT or outsourcing space (or eagerness to learn quickly)

What we offer:

• Bonuses after the first month of work in the company
• Free study in our Corporate English Academy
• An opportunity for growth and development even if you have no commercial experience
• Regular salary review 
• Comfortable office with all amenities not far from the center (uninterrupted internet, generator, tea and coffee).
• Timely payment of salaries.

• Corporate events, teambuildings, etc.

   

We are currently seeking an experienced Site Reliability Engineer to join our dynamic Platform Tribe.

Key Responsibilities:

• Manage day-to-day alerts, system checks, and issue escalation as necessary.
• Provide 24x7 on-call support for critical SaaS events.
• Document issues and remediation steps.
• Proactively create monitors within the EKS/K8s ecosystem.
• Deploy to EKS/K8s cluster using Terraform and Helm/Flux.
• Enhance infrastructure health by implementing checks and scripts to address known issues.
• Maintain and develop deployment code.
• Implement/integrate new technologies into our Cloud Infrastructure.
• Collaborate with other teams to provide top-notch support and assistance.
• Prioritize customer focus in planning deployments/updates, ensuring minimal impact.
• Conduct RCA and take necessary corrective actions to prevent issue recurrence.
• Assign alert-related actions to the appropriate team after investigation.
• Handle support requests for environment-specific actions.

Requirements:

• Strong experience with issue processing (RCA, Postmortems).
• Proficiency in Kubernetes (deployment, scaling, troubleshooting).
• Familiarity with AWS, Terraform, Docker, CI/CD.
• Experience with monitoring tools like DataDog, Prometheus, Grafana, and logging solutions like Elasticsearch, Logstash, and Kibana (ELK Stack) or AWS CloudWatch.
• Strong understanding of networking concepts and protocols.
• Proficiency in at least one scripting language (e.g., Python, NodeJS, Go).
• Experience with configuration management tools like FluxCD/ArgoCD.
• Proficiency in Git or other version control systems.
• Familiarity with incident response and management tools like PagerDuty, Opsgenie, or VictorOps.
• Ownership, proactiveness, persistence, and passion for maintaining a high-traffic online platform.

What We Offer:

• Quarterly Bonuses based on transparent and systematic evaluation.
• Flexible Work Schedule.
• Remote Work Option for Enhanced Flexibility.
• Comprehensive Medical Insurance for you and your significant other.
• Financial Support for Life Events.
• Unlimited Paid Vacation.
• Unlimited Paid Sick Leave.
• Reimbursement for professional development courses and training.

Customer Support Operator (iGaming)
Remote | GEO: Turkey 💬 
Communication with players via translator tools and ChatGPT 💰 
Salary: $450 USDT 🕐 
Shift-based schedule (2/2), flexible and negotiable 🚀 

Responsibilities: 
Respond to player inquiries via live chat (registration, verification, bonuses, etc.) 
Maintain a polite, friendly, and professional tone at all times 
Work with internal CRM and support systems 🔹 

Requirements: 
Age 21+ 
Polite, calm, and responsible communication style 
Previous support experience is a plus 
Knowledge of English or Turkish is an advantage