Jobs at Djinni

We are looking for a Senior Hardware Developer to join our team and work on industrial/embedded electronic products.
This role involves full-cycle hardware development — from architecture and schematic design to validation and production support.

Responsibilities:

• Analog / digital / mixed-signal schematic design
• Multilayer PCB design
• Power electronics design (DC/DC, AC/DC, battery systems)
• Board bring-up and validation
• EMC / pre-compliance considerations
• Close collaboration with embedded and mechanical teams
• Production support and hardware optimization
   

Requirements:

• 5+ years of experience in hardware development
• Strong PCB design experience (Altium, KiCad or similar)
• Practical experience with power electronics
• Solid understanding of EMC principles
• Experience working with embedded systems
• English level: Intermediate or higher
   

Nice to have:

• RF / antenna design experience
• CE / FCC certification experience
• High-speed interfaces (USB, Ethernet, DDR)

We are looking for a Junior Project Coordinator to strengthen our team by improving communication, coordinating people, and supporting project processes. Deadlines, structure, and clear workflows should become your best friends in this role.

This is a great opportunity for someone at the beginning of their project management career who is ready to grow in a dynamic tech environment.

Requirements

Basic understanding of the Project Manager role (courses, internship, or initial commercial experience will be a strong advantage).

Experience with or confident use of task management tools (Atlassian products or similar).

Basic understanding of design principles and experience working with Figma.

Strong self-organization skills and the ability to organize others - this is a key competency for the role.

Strong communication skills and attention to detail.

Upper-Intermediate English or higher.
 

Responsibilities

Daily project support: task monitoring, deadline tracking, and follow-ups.

Assisting with communication coordination between the development team, managers, and designer.

Supporting and facilitating team planning sessions.

Organizing regular project meetings, documenting action items, and preparing summaries.

Maintaining and updating project documentation.

Gradually diving deeper into the product domain and strategic project initiatives.

We Offer

Flexible schedule and the possibility to work fully remotely.

Opportunities for professional and personal growth.

Paid annual leave and sick leave.

Close collaboration with top management and the opportunity to influence decision-making.

People-oriented management with minimal bureaucracy.

In Competera, we are building a place where optimal pricing decisions can be made easily. We believe that AI technologies will soon drive all challenging decisions and are capable of helping humans be better. We are now looking for a Solution Architect.
 

You could be a perfect match for the position if

You want to:

• Participate in sales-delivery handover to get information about client challenges and expectations.
• Workshop business and technical requirements from clients, serving as a key link between technical and business teams.
• Design the solutions, provide external and internal documentation and guidance to the delivery team
• Support delivery team in creating tailored system demos and presentations to meet customer requirements and build trust in the proposed solutions
• Support technical implementations of the pricing platform to deliver solutions that bring maximum value to our customers.
• Test and validate the solutions before UAT
• Act as a technical advisor in upsell-related projects and complex change requests
• Work with the Product team to identify potential product development opportunities to improve our market offering.
• Develop solution best practices (documentation and how-to approach)
• Work with the team to expand pricing and product knowledge as both a trainer and participant.

You have:

• Technical background/ business analyst/ tech consultant experience/ ex product manager 
• Experience in delivering complex projects to Enterprise customers
• Analytical mindset with a consultative approach, capable of identifying patterns, uncovering root causes, and recommending actionable solutions.

• Strong cross-functional communication skills, enabling seamless collaboration between technical and business teams

  Desirable requirements:

Experience working with the pricing solutions is highly desirable
 

Soft skills:

• Motivation to learn new technologies, solve problems and suggest solutions
• Ability to work independently combined with time management skills,
• Capability to confidently interact with customer teams
• Fluent communication skills in English

You’re gonna love it, and here’s why:

• Rich innovative software stack, freedom to choose the best suitable technologies.
• Remote-first ideology: freedom to operate from the home office or any suitable coworking.
• Flexible working hours (we start from 8 to 11 am) and no time tracking systems on.
• Regular performance and compensation reviews.
• Recurrent 1-1s and measurable OKRs.
• In-depth onboarding with a clear success track.
• Competera covers 70% of your training/course fee.
• 20 vacation days, 15 days off, and up to one week of paid Christmas holidays.
• 20 business days of sick leave.
• Partial medical insurance coverage.
• We reimburse the cost of coworking.

Drive innovations with us. Be a Competerian.

We’re looking for an experienced GA4 / GTM specialist to audit and optimize our analytics setup for a B2B website.

Objectives:

• Ensure conversion tracking is accurate and reliable (form submissions / thank-you flow)
• Improve attribution and channel reporting consistency
• Reduce data noise and improve reporting quality
• Deliver a clear list of findings + implement fixes
   

Scope:

• GA4 events & key events audit
• Conversion tracking validation
• GTM container review
• Attribution & channel grouping review
• Data hygiene improvements (internal/bot traffic handling, referral exclusions, unwanted parameters)
• Documentation + final verification
• Optional: Looker Studio dashboard improvements

Impulse is a brain training app that helps people keep their brains sharp with bite-sized fun games and logic puzzles. Impulse is the world’s most downloaded app in the Brain Training category with over 100 million downloads. The app is trusted by users worldwide, with a 4.7 rating on the App Store, and has been featured as App of the Day in over 50 countries, including the UK, Canada, and Australia.

Impulse is a part of Headway Inc, a global tech company that revolutionises lifelong learning by creating digital products for over 150 million users worldwide. Our mission is to help people grow. We’re proud to be ranked 4th among the World’s Top EdTech Сompanies by TIME magazine.

The core of our achievements is our team. That’s why, together with Zoriana, Marketing Data Analyst at Impulse, we’re looking for an Data Analyst to join our team of superstars. Our analytics team help to drive decisions for our global product that empowers millions of users worldwide. We are looking for someone who loves exploring data, building dashboards, and turning insights into real impact for people.

This job is perfect for you if you want to:

• Work with marketing data across iOS, Android, and Web platforms of a product used by millions of users worldwide.
• Use large datasets and a modern analytics stack to answer high-impact business questions.
• Analyse a wide range of growth challenges — from channel performance to experiment results and user behavior.
• Have real ownership over your insights, with freedom in choosing approaches and strong support from an experienced analytics team.

What you will do:

• Data collection & analysis: gather and analyse data from multiple sources (databases, ad platforms, AppsFlyer, Amplitude) to identify patterns, trends, and growth opportunities.
• Metrics & dashboards: build and maintain a system of metrics and Tableau dashboards to track marketing performance and support decision-making.
• Ad-hoc & deep-dive analytics: answer business questions, investigate anomalies, and provide insights for ongoing growth and campaign optimisation.
• Automation & process improvement: implement analytics automation, continuously improve and optimise existing analytical processes.

What do you need to join us:

• 2+ years of experience in analytics, preferably in marketing or product.
• Strong SQL and Tableau skills to explore data and create dashboards.
• Good understanding of key marketing metrics and unit economics (CAC, LTV, funnels, cohorts).
• Analytical and detail-oriented, able to turn numbers into clear insights.
• Proactive and responsible, ready to take ownership and make an impact.
• English - Upper-Intermediate+ for smooth communication across teams.
• Alignment with the values of our team.

Nice to have:

• Experience working with marketing and attribution data (AppsFlyer, ad platforms, etc.).

What do we offer:

• Work within an ambitious team on a socially impactful education product.
• An office with a reliable shelter, generators, satellite internet, and other amenities.
• Access to our corporate knowledge base and professional communities.
• Personal development plan.
• Compensation for English language learning, external training, and courses.
• Medical insurance and full sick leave compensation.
• Sports activities: running, yoga, boxing, and more.
• Corporate holidays.
• Supporting initiatives that help Ukraine. Find out more about our projects here.

Working schedule

This is a full-time position with a hybrid option. It means that we will prefer you to attend office 2-3 times per week.

Are you interested?

Send your CV!

Impulse is a brain training app that helps people keep their brains sharp with bite-sized fun games and logic puzzles. Impulse is the world’s most downloaded app in the Brain Training category with over 100 million downloads. The app is trusted by users worldwide, with a 4.7 rating on the App Store, and has been featured as App of the Day in over 50 countries, including the UK, Canada, and Australia.

Impulse is a part of Headway Inc, a global tech company that revolutionises lifelong learning by creating digital products for over 150 million users worldwide. Our mission is to help people grow. We’re proud to be ranked 4th among the World’s Top EdTech Сompanies by TIME magazine.

The core of our achievements is our team. That’s why, together with Serhii, Product Marketing Manager at Impulse, we’re looking for a Senior Front-end Developer to join our team of superstars. Together, we’ll be shaping the future of Impulse’s web experience — building high-impact funnels and product used by millions worldwide. We are seeking someone who loves crafting scalable, elegant solutions, exploring modern technologies, and driving real business impact.

This job is perfect for you if you want to:

• Build web funnels and product used by millions of users worldwide.
• Work with a modern, high-impact frontend technology stack.
• Deepen your understanding of product development, including marketing, analytics, and A/B testing.
• Have a direct and measurable impact on business performance.
• Grow continuously by exchanging experience with frontend engineers across different products inside Headway Inc.

What you will do:

• Improve and maintain the frontend infrastructure and architecture.
• Optimise productsʼ web funnels, including feature delivery, A/B testing, and releases.
• Integrate frontend solutions with backend services and APIs.
• Ensure high code quality through unit and integration testing.
• Contribute to improving engineering processes, tooling, and the technology stack.
• Evaluate R&D opportunities for product growth.

What do you need to join us:

• 4+ years of experience in web application development.
• Intermediate+ level of English both oral and written.
• Strong experience with JavaScript, React, and TypeScript.
• Hands-on experience with Redux (or similar state management) and Next.js.
• Solid software engineering fundamentals (algorithms, data structures).
• Experience in writing and maintaining unit tests.
• Ability to design clean, scalable frontend architecture.
• Passion for modern frontend technologies and best practices.
• Business-driven mindset with strong problem-solving skills.
• Strategic thinking with attention to detail.
• Alignment with the values of our team.

What do we offer:

• Work within an ambitious team on a socially impactful education product;
• An office with a reliable shelter, generators, satellite internet, and other amenities;
• Access to our corporate knowledge base and professional communities;
• Personal development plan;
• Compensation for English language learning, external training, and courses;
• Medical insurance and full sick leave compensation;
• Company doctor and massage in the office;
• Sports activities: running, yoga, boxing, and more;
• Corporate holidays;
• Supporting initiatives that help Ukraine.

Working schedule

This is a full-time position with a hybrid remote option. It means that you can decide for yourself: whether you want to work from the office, remotely, or combine these options.

Are you interested?

Send your CV!

We are seeking a highly motivated and technically proficient QA Automation Engineer to join our dedicated testing team. You will play a crucial role in ensuring the successful and high-quality delivery of software products for our client, a prominent American multinational automaker.
This position offers a challenging and dynamic environment within a multicultural international team, demanding strong problem-solving skills and a proactive approach.

• Responsibilities:

  Design, develop, and execute robust automated test scenarios on a daily basis, utilizing Python as the primary scripting language.
  Framework Management: Actively contribute to a new and maintain the existing automation frameworks
  Ensure comprehensive test coverage by writing detailed test scenarios
  Engage in specialized testing of automotive systems, including validation of in-vehicle components
  Work closely with developers, business analysts, and product owners within the Scrum framework, actively participating in sprint planning and daily stand-ups.

• Mandatory Skills Description:

  Prior work with embedded or automotive systems, especially in the context of multi-ECU scenarios.
  Proven experience developing, debugging, and maintaining Python code for automated testing.
  Thoroughly analyze logs, and quickly resolve issues within automated testing pipelines.
  Proficient in using Visual Studio Code (VSCode) with relevant extensions (Python, Cucumber, Copilot).
  Experience managing Python virtual environments and dependencies.
  Proficient with Git for version control and JFrog Artifactory for artifact management in a collaborative, automated test environment.
  Ability to read and follow technical documentation in English.
  Strong communication skills for collaboration with developers, testers.
  Exposure to automotive communication protocols (e.g., CAN, LIN, Ethernet).

• Nice-to-Have Skills Description:

  Experience with test automation for automotive multimedia, connectivity, and driver-assistance features.
  Hands-on expertise with modern test automation frameworks, especially those supporting Behavior-Driven Development (BDD) and keyword-driven testing.
  Skilled in translating requirements and Gherkin scenarios into robust, executable automation logic.
  Ability to analyze, optimize, and troubleshoot both hand-written and AI-generated Python test scripts for reliability and maintainability.
  Experience integrating automated tests with Hardware-in-the-Loop (HiL) and Software-in-the-Loop (SIL) benches via industry-standard APIs (such as ASAM HIL).
  Hands on experience with testing of ADAS features such as Camera, Parking Assist, and Driving Assistance modules.
  Experience with requirements gap analysis, traceability, and coverage reporting for ADAS or other safety-critical automotive systems.

In this role, you will:

• Act as a trusted advisor and strategic partner to business leaders, understanding department objectives and aligning HR strategies to meet organisational goals.
• Provide day-to-day HR support and guidance to managers and employees across all people-related matters including talent management, organisational design, and performance development.
• Drive and deliver initiatives across employee engagement, inclusion and diversity, wellbeing, and retention.
• Partner closely with leadership on workforce planning, succession management, and coaching to ensure team capability and growth.
• Support change management processes, employee communications, and the embedding of company culture and values.
• Collaborate with the recruitment team to attract, onboard, and retain outstanding talent for global iGaming markets.
• Provide expertise across employee relations case management, conflict resolution, and policy interpretation in compliance with local employment laws.

Skills you’ll need to bring:

• Significant experience as an HR Business Partner or in a senior HR advisory capacity, ideally in a fast-paced, international technology or iGaming environment.
• Excellent interpersonal and stakeholder management skills, with the ability to influence and build strong relationships at all levels.
• Solid practical knowledge of UK and international employment law (experience within EMEA markets is an advantage).
• Track record of delivering HR initiatives that enhance employee experience, performance, and engagement.
• Demonstrated ability to manage multiple priorities, adapt to changing business needs, and deliver creative solutions.
• High level of integrity, discretion, and sound judgement in all areas of people management.
• Fluency in English is required; additional languages are a plus.

We offer:

• Children Allowance
• Mental Health Support
• Sport Activities
• Language Courses
• Automotive Services
• Veterinary Services
• Home Office Setup Assistance
• Dental Services
• Books and Stationery
• Training Compensation
• And yes, even Massage!

At HireSix, we go beyond basic recruitment. Our experienced team combines deep HR knowledge with precision-driven hiring practices to deliver top-tier tech talent that truly fits your company culture and goals. From the first interview to long-term retention, we handle the entire process with care, clarity, and full transparency.

Unlike general recruiters, HireSix specializes in tech talent placement across Eastern Europe. We don’t just send resumes — we manage the entire process: sourcing, vetting, interviewing, onboarding, and retention. Our focus is on long-term fit, not short-term placement.
 

What You’ll Do

• Identify and approach high-potential tech candidates for clients on both local and international markets.
• Build and maintain a pipeline of passive and active candidates using LinkedIn, GitHub, job boards, Boolean search, and other channels.
• Conduct initial outreach and qualification conversations to assess candidate fit.
• Keep our ATS and candidate database up to date; track status and hand off qualified profiles to recruiters.
• Partner with recruiters and hiring managers to understand role requirements and refine sourcing strategies.
   

What We’re Looking For

• No prior sourcing/research experience required — we’ll train you.
• English proficiency at B2 level or higher.
• Eager to learn, curiosity about technology roles, and a proactive approach.
• Comfort with online research, basic familiarity with Google Sheets or Excel.
   

Nice-to-Have

• Strong interpersonal and communication skills.
• Ability to manage multiple priorities and adapt sourcing tactics quickly.
• Basic understanding of tech roles (e.g., developers, QA, DevOps).
   

Why Join Us

• 100% remote, work from anywhere in Eastern Europe
• Full-time role with structured training and career growth
• Opportunity to build deep expertise in tech recruitment

We develop a B2B sportsbook platform for iGaming, built on proprietary algorithms, machine learning, and Big Data.
The product already has strong commercial interest and is entering the stage of first live launches.
In parallel, we are building an end-to-end iGaming ecosystem (sportsbook, casino, payments, white-label solutions).

Requirements:

• 7+ years of experience in iGaming / Sportsbook
• Proven track record of P&L ownership and scaling B2B products
• Experience building an operating model from scratch
• Hands-on experience taking deals all the way to live, not stopping at LOIs or pilots
• Strong C-level negotiation skills (commercials, risks, long-term strategy)
• Ability to sell business value, not just product features
• Confident working both in market-facing and process/control modes
• Strong expertise in building teams, processes, and scalable infrastructure
• Clear understanding of B2B marketing and PR in iGaming
• Willingness to travel internationally, including Schengen countries
• Long-term mindset — seeing this role as a business ownership opportunity, not a short-term position.

Responsibilities:

     Commercial & Growth:

• Define and execute the B2B commercial strategy for the sportsbook product
• Sell API-based solutions and manage C-level deals with operators and platforms
• Develop pricing models and manage commercial P&L

• Ensure quality and sustainability of the client portfolio

  Operations & Governance:

• Own the end-to-end operating model: from lead and deal to launch, billing, and retention
• Formalize processes, SLAs, and operational KPIs; optimize time-to-launch
• Manage contracts, licensing, and regulatory aspects in cooperation with legal teams
• Oversee commercial and financial infrastructure in collaboration with product, finance, and support

• Control billing, revshare reporting, unit economics, and margins

  Marketing & PR:

• Define B2B positioning and value proposition
• Support sales with product packaging, cases, and presentations
• Lead generation and account-based marketing
• Strategy for presence at key iGaming events and partner engagement
• Manage the B2B brand and company reputation

• Work with industry media and PR partners

  Team Leadership:

• Lead commercial, operations, and marketing teams
• Build structure, KPIs, and incentive systems
• Hire key roles.

We offer:

• A key leadership role with maximum impact on business and product success
• Fast decision-making, minimal bureaucracy, and direct access to founders
• An innovative product and participation in building an end-to-end iGaming ecosystem
• A strong IT team with fast delivery and customization capabilities
• Flexible working format aligned with geography and travel
• Competitive compensation with upside, directly linked to results
• A long-term opportunity to build a product, team, and market — not just hit quarterly targets.

Junior Web Developer (Entry-Level, Remote)

We are looking for a Junior Web Developer to join the company's digital team and help support and evolve web platforms. This is an entry-level position, no prior professional experience is required. What matters most is your passion for technology, willingness to learn, and excitement about working on real, high-traffic digital products.

What you’ll do:

• Build and maintain Flutter Web applications
• Work with Dart, async programming, and RESTful APIs / JSON
• Implement the BLoC pattern and follow MVVM / Clean Architecture principles
• Write clean, readable, and maintainable code
• Collaborate with the team and participate in code reviews

Requirements:

• Basic knowledge of Dart and Flutter
• Understanding of asynchronous operations and HTTP requests
• Strong willingness to learn and grow professionally
• Team-oriented mindset
• English level - Upper-Intermediate and higher

What company offers:

• Salary: $2,000 – $3,000 per month
• Fully remote, work from anywhere
• Opportunity to grow into a Middle/Senior role
• Supportive team and mentorship

Who you are:

• Curious, proactive, and enjoy solving problems
• Detail-oriented and take pride in getting things right
• Communicate clearly and work well with different teams
• Motivated to build a strong foundation and grow as a web professional

Nice to have (but not required)

• Basic knowledge of PHP, HTML, CSS, JavaScript
• Exposure to CMS platforms, performance basics, or SEO fundamentals
• Interest in analytics and measurement tools (e.g. GA4)

Personal projects to share (GitHub, portfolio, university projects)

A product that is used to create rich media advertising campaigns for Coca-Cola, Lancôme, Samsung, Ralph Lauren, and many others is looking for a Product Manager who can lead it successfully with strong attention to detail.

The Somplo product team knows how to build products. Now we’re looking for someone who already has a few years of experience building and growing digital products and will have a real impact on the direction and development of our main product - Somplo CMP


Why Somplo?
- A product company building its own B2B AdTech solutions for enterprise international clients
- An experienced product team: CPO, Product Director, Product Manager (different direction), and Product Design team. It’s not a one-person-does-it-all story - it’s teamwork with real opportunities to learn and grow
- No never-ending meetings to approve a new button color. Decisions are made fast when backed by data, research, or experience
- We are always open to new ideas around optimization, analytics, and creative vision. If you see a problem or opportunity and have a solution - speak up
- Strong support for people with the “I need this more than anyone else” mindset - those who believe in their ideas and put in the effort to bring them to life
- Comfortable office space with a sea view, electricity (yes, it matters), and a kitchen. Medical insurance, vacation, sick leave - everything to support comfortable work

What you will do
- Support product releases - from defining feature scope and writing requirements (in English) to ensuring everything meets the Definition of Done. For the first few months, you’ll assist; later, you’ll own releases end-to-end
- Communicate daily with product, development, and design teams. A high level of English and the ability to clearly communicate priorities are essential
- Define an analytics structure that provides a clear picture of product health and growth
- Conduct regular market and trend research and turn insights into product improvements
- Organize and plan your own work. We don’t micromanage, so we’re looking for someone who can set priorities independently and meet deadlines

On behalf of our client, we are looking for a Lead Full Stack Flutter Developer.

Responsibilities:

- Architect and build Flutter mobile applications (iOS & Android)

- Develop and maintain a responsive Flutter Web application

- Design and implement scalable frontend architecture

- Integrate backend APIs and AI-driven endpoints

- Build and maintain backend services (Node.js or similar)

- Design and implement REST or GraphQL APIs

- Architect database schemas (PostgreSQL preferred) for analytics-heavy workloads

- Develop and maintain ETL pipelines (data imports, cleanup, normalization, validation)

- Handle legacy data migration and ensure data integrity

- Integrate AI/LLM solutions (e.g., OpenAI) into production workflows

- Implement AI-driven analytics, scoring, summarization, or recommendation systems

- Ensure performance optimization across devices and services

- Implement secure authentication and production-ready deployment

- Deploy and manage cloud infrastructure (AWS, GCP, or Azure)

- Provide technical leadership and contribute to architectural decisions

- Participate in project coordination and technical planning

Requirements:

- 5+ years of overall software development experience

- 3+ years of hands-on experience with Flutter (mobile & web)

- 2+ years of backend development experience (Node.js or similar)

- Proven experience in a Lead role (technical ownership, architecture decisions)

- Strong experience with relational databases (PostgreSQL preferred)

- Experience building ETL pipelines and data transformation workflows

- Experience working with analytics-heavy applications

- Hands-on experience integrating AI/LLMs into production systems

- Understanding of model performance monitoring

- Cloud infrastructure and DevOps familiarity

- Production app release experience

- Performance optimization expertise

- Experience with subscription/payment integrations

- Project management experience

- Upper - Intermediate or higher level of English

Company offers:

- Long-term employment with possibilities for professional growth

- Fully remote work

- Reasonably flexible schedule

- 15 days of paid vacation

- Regular performance reviews

Job Title: Senior Automation Engineer & CRM Specialist 

Location: Fully Remote (Europe) or Hybrid (Amsterdam) 

The Opportunity We are looking for a technical architect who speaks "Business." At Roadsoft, we don't just want someone to close tickets; we need a partner who can dissect our commercial operations and rebuild them to be faster, smarter, and error-proof.

You will own the architecture of our growth engine, bridging the gap between human workflows and technical execution.

Your Core Mission To design, build, and maintain a robust automated infrastructure around Hubspot CRM that allows our Sales, Support, Marketing, and Finance teams to scale without breaking. You will translate complex business needs into elegant, low-failure technical solutions.

Key Responsibilities

• Strategic Requirements Engineering:
  • You act as the gatekeeper for process changes. When stakeholders request "quick fixes," you diagnose the underlying operational bottleneck.
  • You proactively audit our departments to identify inefficiencies, proposing automation blueprints that solve root problems rather than treating symptoms.

• Advanced Systems Architecture:
  • Design and implement resilient, self-healing automations using Make.com, n8n, and HubSpot workflows.
  • Focus on "anti-fragile" builds: ensuring data integrity, managing API rate limits, and creating sophisticated error-handling protocols so systems don't fail silently.

• Commercial Data Operations:
  • Translate commercial strategy into data logic. You ensure our systems accurately capture the customer journey, from initial acquisition to retention, enabling precise reporting and segmentation.
  • Maintain the "Source of Truth" by overseeing integrations between CRM (HubSpot), Billing (Hyperline), and Finance (Exact).

• Proactive Stakeholder Management:
  • Work remotely but visibly. You will initiate deep-dive sessions with office-based managers to extract requirements and challenge assumptions.
  • Bridge the gap between technical constraints and business goals, ensuring non-technical colleagues understand why a solution is built a certain way.

The Ideal Profile

• The "Builder" Skillset:
  • Deep expertise in iPaaS tools (Make/n8n). You understand JSON, webhooks, and data transformation.
  • Proven experience architecting complex HubSpot environments.

• The "Consultant" Mindset:
  • Critical Thinking: You are comfortable asking "Why?" five times. You have the confidence to push back on leadership when a request threatens process integrity.
  • Business Acumen: You understand how SaaS businesses operate (Sales cycles, Customer Success handoffs, Marketing attribution) and build systems that reflect that reality.

• Work Style:
  • Remote-Native: You over-communicate. You don't wait for tasks; you hunt for problems to solve.
  • Fluent English: Essential for navigating complex logic and team discussions.

What We Offer

• Autonomy: We are a profitable, self-funded scale-up. No external investors means we prioritize long-term quality over short-term hacks.
• Growth: Direct coaching from the Head of Product on strategic product thinking and business architecture.
• Flexibility: A fully remote role (or hybrid if preferred/possible).
• Impact: You aren't a cog in a machine; you are building the machine.

About Netovo Group

Netovo Group is a proactive Managed Service Provider (MSP) delivering reliable, secure, and scalable IT solutions for business customers across multiple industries. We specialize in infrastructure support, cloud services, backup & disaster recovery, monitoring, and end-user support.

Our team operates in a fast-paced, SLA-driven environment where service quality, clear communication, and operational excellence are the foundation of everything we do. We are growing and looking for a highly organized and customer-focused Service Coordinator to join our service delivery team.

Position Overview

The Service Coordinator plays a key role in managing the lifecycle of service tickets, ensuring timely response, proper prioritization, efficient dispatching, and clear communication between clients and technical teams.

This role is ideal for someone who thrives in a high-volume MSP environment, is process-driven, detail-oriented, and committed to outstanding customer service.

Key Responsibilities

• Monitor and manage incoming service requests via the ticketing system, email, and phone
• Accurately categorize, prioritize, and assign tickets according to impact, urgency, and SLA
• Dispatch tickets to the appropriate engineers or field technicians
• Ensure all tickets contain complete and accurate information
• Track ticket progress and follow up to meet response and resolution targets
• Act as the primary coordination point between clients and the technical team
• Provide timely and professional status updates to customers
• Escalate incidents in accordance with internal procedures and escalation matrix
• Coordinate scheduling, onsite visits, and resource availability
• Validate resolution details and close tickets upon customer confirmation
• Maintain high data quality for reporting, billing, and compliance
• Assist in generating service performance and SLA reports
• Identify recurring issues and help improve service workflows and processes
• Support incident, request, and change management activities

Required Experience

• 1+ years of experience in a service desk, help desk, dispatch, NOC, or service coordination role
• Experience working in an SLA-driven environment
• Hands-on experience with professional ticketing systems (e.g., Autotask, ServiceNow, Zendesk, Atera, Jira, or similar)
• Proven customer service and client communication experience
• Experience coordinating with technical teams and managing ticket queues

Required Skills

Service & Technical

• Strong understanding of the ticket lifecycle and prioritization principles
• Basic knowledge of IT infrastructure (workstations, users, networks, Microsoft 365, hardware)
• Ability to quickly learn new systems and internal workflows
• Experience with reporting tools and Microsoft 365 (especially Outlook and Excel)

Communication & Coordination

• Excellent written and verbal communication skills
• Ability to translate technical updates into clear, customer-friendly language
• Strong stakeholder and expectation management
• Professional email and chat communication

Organizational

• Strong multitasking and time-management skills
• High attention to detail and documentation accuracy
• Ability to work in a fast-paced, high-volume environment
• Strong prioritization and decision-making abilities
• Process-oriented with a focus on consistency and quality

Personal Attributes

• Proactive, responsive, and highly organized
• Customer-first mindset
• Stress-resilient and able to manage urgent situations
• Strong sense of ownership and accountability
• Team player with a collaborative approach
• Problem-solver with a continuous improvement mindset