Jobs at Djinni

Do you love the thrill of hunting a candidate who wasn’t even job-hunting – and winning them over? That’s the core skill here.

A company with Taboola Premium Partner status and 300M+ users seeks a Recruitment Team Lead with a focus on media buyer executive search. 

Main Responsibilities

– Managing the full recruitment cycle
– Managing a team of recruiters
– Hands-on recruitment and executive search
– Ensuring transparency and predictability in recruitment based on analytics
– Building and continuously updating a high-quality, ‘warm’ talent pool
– Market analytics: salaries, EVP, competitive analysis of teams
– Budgeting (plans, allocates and is responsible for cash efficiency)
– Cross-functional collaboration with hiring managers

Mandatory Requirements

Must have:

– At least 2 years’ experience in a Recruitment Team Lead / Head of Recruitment role (managing at least 3 recruiters)

– At least 2 years’ experience in media buying teams (with at least 1 year’s continuous service within a single team)

– Independent recruitment of media buyers (industry sector not essential)

– At least 5 years’ experience in recruitment

– Experience with reporting and metrics

– Experience with alternative candidate sourcing channels (not limited to LinkedIn and Telegram groups)

– Experience in optimising recruitment processes (it is not essential that they implement these independently)

Nice to have:

– Experience in international recruitment

– Experience in headhunting media buyers, team leads, headhunting and media buying teams

– Strong networking within the industry

– An active database of media buyers

We offer

– Registration as a sole trader or crypto entrepreneur (your choice)

– 28 working days’ holiday

– Paid sick leave + additional paid days off

– In-house training programme + regular workshops, management clubs, etc.

– Opportunity to adapt/improve recruitment processes

Responsibilities:

* Launching and managing advertising campaigns Facebook 
* Daily campaign optimization to achieve target KPIs (ROI, CPA, EPC, uEPC, CR, LTV).
* Performance analysis and decision-making based on data.
* Creating testing plans and running A/B tests for creatives, audiences, placements and bidding strategies.
* Finding profitable combinations of GEO / Offer / Creative / Audience / Traffic Source.
* Scaling profitable campaigns while maintaining target profitability.
* Monitoring traffic quality and compliance with platform and partner requirements.
* Preparing daily/weekly reports.
* Following internal processes, security policies and confidentiality requirements.

Requirements:

* 2+ years of experience as a Media Buyer / User Acquisition Manager.
* Experience with Dating Facebook - is a must
* Strong understanding of performance marketing metrics:
  * ROI
  * CPA
  * EPC
  * uEPC
  * CTR
  * CR
  * CPC
  * CPI
  * LTV
* Strong analytical skills and data-driven decision making.
* Experience with tracking platforms (Keitaro).
* Experience with A/B testing.
* Ability to evaluate and improve creative performance.
* Self-driven, responsible and result-oriented

We are looking for a motivated and enthusiastic Junior Specialist to join our team. This is an excellent opportunity for someone who is eager to learn, develop new skills, and gain hands-on experience in a professional environment

What you will do

• Develop and maintain mobile applications
• Implement new features and functionality based on product requirements
• Write clean, maintainable, and scalable TypeScript code
• Optimize application performance, responsiveness, and user experience
• Participate in code reviews and follow development best practices
• Troubleshoot, debug, and resolve technical issues
   

Requirements

• Strong experience with React, React Native and TypeScript
• Solid understanding of modern JavaScript (ES6+)
• Experience with component-based architecture, hooks, and state management
• Familiarity with REST APIs and backend integration patterns
• Experience with Git and collaborative development workflows
• Strong attention to detail and commitment to writing high-quality code
• Sense of ownership and responsibility for delivered tasks
• Proactive, reliable, and able to work independently when needed
• English level: B1 or higher (ability to read documentation and communicate within a team).
  
  Additional information
• Use of AI tools (e.g., Claude, Kiro, MCP) is welcome and encouraged for productivity
• Candidates should be able to explain, reason about, and write code independently, not solely rely on AI-generated solutions

.NET Engineer (Microsoft Teams / Voice Platform)

We are looking for a .NET Engineer to join a product team working on a voice and communication platform with a strong focus on Microsoft Teams integrations.

The product handles voice communication workflows, calls, meetings, recordings, and communication data. In this role, you’ll be responsible for building and improving backend services that connect the platform with the Microsoft Teams ecosystem.

Responsibilities

• Develop backend functionality using C# / .NET and ASP.NET Core
• Build and support integrations with Microsoft Teams
• Work with Microsoft Graph API and Teams communication APIs
• Implement solutions for calls, meetings, recordings, and related communication data
• Develop and maintain REST APIs and integration services
• Diagnose and resolve production issues across Teams and voice-related functionality
• Improve system stability, performance, and scalability

• Participate in backend architecture and technical decision-making

   

Requirements

• 3+ years of professional C# / .NET development experience
• Strong background in backend engineering and ASP.NET Core
• Hands-on commercial experience with Microsoft Teams integrations
• Experience working with Microsoft Graph API
• Practical knowledge of APIs related to Teams calls, meetings, recordings, or communications
• Experience integrating external systems and third-party APIs
• Good understanding of SQL, databases, and backend design principles
• Ability to independently investigate and solve technical issues

• English level: B2 or higher

   

Will be a plus

• Experience with Microsoft Graph Communications APIs
• Teams compliance recording or other call-recording solutions
• Background in VoIP, telephony, voice platforms, or contact center solutions
• Experience with real-time audio/media processing
• Knowledge of WebRTC, SIP, RTP
• Experience with SignalR or WebSockets

• Experience with Azure

   

Who we’re looking for

We’re looking for a backend-focused engineer who already has practical Microsoft Teams integration experience and is comfortable working with complex communication APIs.

The ideal candidate understands not only .NET development, but also how calls, meetings, recordings, and real-time communication integrations behave in production.

What We Offer

• Long-term product project
• Transparent compensation
• Paid vacation and sick leave
• Learning and professional development support
• High-quality equipment
• Paid office lunches
• Anniversary gifts and baby bonus

Admiral Studios is a fast-growing Ukrainian IT outsourcing company, specializing in web development, mobile development, UI/UX, and SEO.

We embrace the latest and most advanced technologies: Node.js, React, Laravel, Shopify, Python, and WordPress.

We create quality projects for clients in the US, Europe, the UK, and Canada 🌍, especially Healthcare, Real Estate, and E-commerce projects.

Currently, our team consists of more than 60+ skilled experts 👨‍💻, and we are constantly growing.

We are currently looking for an SEO Manager ⭐️ to join our team to create and implement SEO strategies for our clients that will significantly impact their businesses.

For a perfect match, we expect  🎯

• 1+ year of SEO experience with Europe and the USA markets
• Hands-on experience with Ahrefs
• Experience with Screaming Frog, including proxy setup
• Understanding of documentation and practical use of Google Search Console
• Working with Chrome Dev Tools / Lighthouse
• Knowledge of On-Page and Off-Page optimization principles
• Experience in creating a website page structure from scratch
• Experience in writing technical specifications for developers and copywriters
• English B1+

Nice to have 💎

• Experience in website migration
• Active or expired Google Analytics 4 certification

Duties & Responsibilities 💼

• Website migrations in Europe and the USA
• Technical optimization of websites after migration
• Creating and restructuring website architecture and page structure
• Preparing technical specifications for developers and copywriters
• Implementing On-Page and Off-Page SEO best practices
• Communicating with clients regarding SEO strategy and progress

Why Join Admiral Studios?

⭐️Growth-Oriented Environment – value efficiency, flexibility, and results

🤝Team Spirit – Regular corporate online & offline events to keep the team connected
📚Professional Development Support – we provide:

• A structured Performance Review system
• Access to an internal knowledge library
• Career growth opportunities with a clear development plan
• A budget for improving work processes and implementing new ideas

🧘Work-Life Balance – Enjoy a flexible work schedule and a fully remote work model
✅Paid Time Off – 20 vacation days + 10 sick leave days per year

Hiring steps: Screening — Tech Interview — СТО Interview — Job Offer 

If your experience and skills match our candidate scorecard, the recruiting team will contact you within 5 business days 💙
 
Don't forget to provide your Telegram nickname for contact !

We are looking for a JavaScript / SCADA Engineer with strong experience in web-based industrial applications, SCADA/HMI systems, and engineering automation.

You will work at the intersection of modern web development and industrial automation, building responsive HMI/SCADA interfaces, reusable frontend components, dashboards, alarms, diagnostics, and engineering automation workflows.

This role is ideal for someone who understands both software engineering and industrial control environments.

What You’ll Do

• Develop and maintain web-based SCADA / HMI applications
• Build dashboards, visualization screens, alarm interfaces, and diagnostic tools
• Design reusable frontend components and scalable application architecture
• Integrate SCADA systems with PLC environments and industrial data sources
• Work with OPC UA and other industrial communication protocols
• Build integrations using REST APIs, JSON, and structured data models
• Automate engineering workflows, including PLC and engineering data import and processing
• Reduce manual engineering effort through tooling and automation
• Contribute to automated testing, CI/CD, and deployment pipelines
• Collaborate with automation engineers, software developers, and technical stakeholders

Must-Have Requirements

• Strong commercial experience with JavaScript
• Strong knowledge of TypeScript, HTML5, CSS, Node.js
• Experience with Git, REST APIs, JSON, and data modeling
• Experience designing frontend architecture and reusable components
• Experience with automated testing and CI/CD pipelines
• Strong knowledge of SCADA / HMI applications
• Experience working with PLC environments
• Hands-on experience with OPC UA and industrial communication protocols
• Experience with at least one SCADA platform:
  • Ignition
  • atvise
  • WinCC
  • zenon
  • FactoryTalk
  • AVEVA / Wonderware
  • Siemens Industrial Software
• Experience developing web-based HMI/SCADA dashboards and visualization interfaces
• Experience with engineering automation and processing PLC / engineering data

Nice to Have

• MQTT
• Java
• Python
• SQL
• Docker
• Linux
• Siemens TIA Portal
• PLC engineering fundamentals
• Experience with warehouse automation systems and processes

What We’re Looking For

• Strong problem-solving and debugging skills
• Ability to work independently
• Practical engineering mindset
• Strong attention to reliability and maintainability
• Comfortable collaborating across software and industrial automation teams

If you have strong JavaScript skills combined with hands-on SCADA and industrial automation experience, we’d love to hear from you.

Domain: Banking & Finance
Experience: 8+ years
Project Duration: October 1, 2026 – March 30, 2027
Format: Hybrid
Location: Wrocław, Poland

About the Project

We are looking for an experienced Senior .NET Application Developer to join a dynamic technology team based in Wrocław.

The role focuses on designing, developing, and maintaining scalable enterprise-level applications using .NET and Microsoft Azure. You will work closely with cross-functional teams in an Agile environment and contribute to technical solutions and continuous improvement of the development process.

Responsibilities

• Design, develop, and maintain scalable enterprise applications using C# and .NET
• Build and integrate RESTful APIs and microservices
• Develop cloud-native solutions using Microsoft Azure
• Contribute to application architecture and technical design decisions
• Work with Azure DevOps, CI/CD pipelines, and source control systems
• Ensure application quality through development best practices, testing, and code reviews
• Troubleshoot and resolve complex technical issues
• Collaborate with cross-functional teams in an Agile/Scrum environment
• Contribute to continuous improvement of development processes and solutions

Requirements

• 8+ years of professional software development experience
• Strong proficiency in C# and .NET, including .NET Framework, .NET Core, and .NET 8
• Solid hands-on experience with Microsoft Azure and cloud-native application development
• Practical experience designing and developing RESTful APIs and microservices
• Strong understanding of object-oriented programming, software design principles, and development best practices
• Experience with Azure DevOps, CI/CD pipelines, and Git or similar version control systems
• Good knowledge of relational databases, particularly Microsoft SQL Server
• Previous experience working in Agile/Scrum environments
• Strong analytical, troubleshooting, and problem-solving skills
• Excellent written and spoken English

Nice to Have

• Microsoft Azure certifications
• Experience with Docker, Kubernetes, or other containerization technologies
• Knowledge of event-driven architectures and Azure messaging services
• Exposure to modern frontend frameworks and technologies

Tech Stack

• C#
• .NET / .NET Core / .NET 8
• Microsoft Azure
• RESTful APIs
• Microservices
• Azure DevOps
• CI/CD
• Git
• Microsoft SQL Server
• Agile / Scrum

Preferred Technologies

• Docker
• Kubernetes
• Azure Messaging

• Project Description:

  The project focuses on developing advanced software solutions for the oil and gas industry, supporting key stages of the reservoir lifecycle, including exploration, development, production, operations, maintenance, and abandonment.
  
  The successful candidate will join the Information Management and Platform Technologies Development team and contribute to the design and development of next-generation software products. The role offers an opportunity to work with modern technologies, apply innovative ideas, and build solutions used in complex energy industry environments.

• Responsibilities:

  Key Responsibilities/Accountabilities:
  - Knowledge of software engineering best practices (including requirements analysis, system design, modularity, version control, testing, documentation, etc.) for productivity, collaboration, quality, and maintainability.
  - Knowledge of how a component fits into a larger ecosystem of products and services.
  - Understanding of how these different pieces work together, and communicate with them (using library calls, REST APIs, database queries, etc.)
  - Know how to build appropriate interfaces for components that others will depend on. Knowledge of basic system design patterns to avoid bottlenecks and let your algorithms scale well with increasing volumes of data.
  - Perform research and development tasks.
  - Expected to design, code, test, do troubleshooting and document engineering systems applications by following the software development lifecycle.
  - Accomplishes engineering and organization mission by completing related results as needed.
  - Updates job knowledge by studying state-of-the-art development tools, programming techniques, and computing equipment; participating in educational opportunities; reading professional publications; participating in professional organizations.

• Mandatory Skills Description:

  - Degree in Computer Science, Engineering, or equivalent. Master's preferred
  - Software Development Fundamentals
  - Strong understanding of Object-Oriented Design and Principles
  - 5+ years of professional experience with Java and Angular
  - Build & CI/CD: Git Ci/CD, Helm
  - Database background: Posgtess
  - REST API Express
  - Hapi
  - Self-motivated
  - Problem Solving skills
  - Works well within a team
  - Excellent communication skills

• Nice-to-Have Skills Description:

  - Web front-end technologies and tools: HTML5, CSS, SASS, JavaScript, Angular 16+, Angular CLI, Typescript, NPM, and VS Code.
  - Web back-end technologies: RESTful APIs using Microservices (NodeJS, C#, C++, Python), Express, JSON, OData, Web Sockets, and Java EE.
  - Testing: JEST, Karma/Jasmine, E2E testing with Protractor.
   MAVEN, Jenkins & Ansible, Containerization.
  - Cloud: Knowledge in cloud technologies (Azure and Amazon)

• Languages:
  • English: B2 Upper Intermediate

Our partner is building defence tech products that are changing outcomes on the battlefield. We are looking for a PR & Product Communications Manager who will be responsible for how our products are perceived in the Ukrainian market. 

You will turn product positioning into a coherent communications strategy and bring it to life through media, opinion leaders, professional communities, partner channels, and owned channels.

Your responsibilities 

• Develop and execute product communications strategies, translating product positioning into clear narratives, messages, and communications campaigns. 
• Ensure the product story remains consistent and coherent across all external channels. 
• Create tailored communications approaches for different personas and segments using persona-based and account-based communications. 
• Build and develop relationships with opinion leaders, military experts, professional communities, media outlets, editors, podcasts, and industry platforms. 
• Identify strong product news angles and turn product advantages into stories that are clear and relevant to the market. 
• Plan and execute communications campaigns for new product launches. 
• Create and edit PR materials, product stories, case studies, talking points, opinion pieces, comments, and other communications content. 

What we expect from you 

• At least 3 years of experience in PR, product communications, or strategic communications within a product-led technology or B2B company. 
• Experience developing and executing integrated communications strategies, from defining audiences and key messages to launching campaigns and evaluating results. 
• Ability to work with product positioning and translate it into strong, consistent external communications. 
• Understanding of audience segmentation, persona-based communications, and different decision-making models. 
• Hands-on experience working with opinion leaders, professional communities, and media. 
• Strong writing, editing, and structuring skills across different communications formats. 
• Ability to understand complex technology products in depth and explain their value in clear, accessible language. 
• Business-oriented thinking and an understanding of how communications influence awareness, trust, consideration, and product perception. 
• A high level of autonomy, proactivity, and ownership of results. 
• Ability to work effectively with marketing, product, sales, and other cross-functional teams. 

We offer:

• Professional growth, challenging and diverse tasks, and the opportunity to gradually expand your scope of responsibility;
• The opportunity to work in an innovative technology company that develops solutions for the security and defense of Ukraine;
• Competitive compensation package;
• Official employment;

• Modern office, a professional team, and support during onboarding. 

   

This role is not for you if 

Your primary approach to PR is pitching the press, securing individual media placements, and measuring success by the number of publications. 

Riseapps builds AI-powered software products for the U.S. healthcare market. We partner with healthcare providers, startups, and digital health companies, and we’re now scaling our outbound engine to the next level.

We’re looking for a Senior Lead Generation Manager who doesn’t just run campaigns, but builds and owns the entire outbound system, drives meaningful pipeline, and leads the function with strategic depth.
Design, build, and scale a full-cycle outbound lead generation engine across multiple channels with a focus on cold outreach (email + LinkedIn), U.S. and EU healthcare conferences, and emerging channels you champion. You will own this function end-to-end and be expected to think and act at a leadership level.

 

What We’re Looking For:

• 5+ years in B2B outbound lead generation, with at least 2 years at a senior level;
• Proven expertise in cold email and LinkedIn outreach: strategy, copywriting, sequencing, optimization;
• Hands-on conference lead generation experience (U.S. and/or EU tech/healthcare events): pre-event research, booth and meeting planning, post-event follow-up;
• Experience leading or mentoring a small team or function (even in a solo-contributor capacity with influence over processes and vendors);
• Strong data-driven mindset: you set targets, track performance, and iterate based on metrics;
• Ability to work cross-functionally with Sales, Marketing, and leadership and translate strategy into execution;
• A healthcare or IT services background is a strong plus;
• English B2+ or higher.

What You’ll Do:

• Own the full lead generation function end-to-end: define goals, build playbooks, report on pipeline, meetings booked, and CAC by channel;
• Run cold email and LinkedIn outreach from ICP definition to conversion: sequences, A/B testing, CRM hygiene, automation;
• Plan and execute conference strategy (U.S. & EU): pre-event outreach, on-site lead capture, post-event follow-up;
• Partner with Sales to align pipeline targets; propose and test new channels (Upwork, niche communities, partnerships).

Why Riseapps:

• Real ownership and autonomy;
• Healthcare-focused outbound;
• Remote-first, flexible setup;
• Competitive compensation.

We are looking for a Middle Solution Engineer to join our team and support the successful integration and deployment of autonomous systems.
 

In this role, you will serve as the primary technical interface for partners, helping them integrate and deploy software and hardware solutions into their platforms. You will work closely with partners to understand their technical requirements, configure and adapt existing solutions, contribute to software development, and ensure successful implementation.
 

You will collaborate with cross-functional engineering teams to solve complex technical challenges, support product improvements, and help deliver reliable, high-quality solutions. This role is ideal for an engineer who enjoys combining hands-on technical work with customer collaboration and system-level problem solving.
 

Responsibilities:

• Serve as the primary technical point of contact for partners throughout integration and deployment projects
• Integrate partner systems with software and hardware solutions both remotely and on-site
• Configure, customize, and adapt existing solutions to meet partner requirements
• Contribute to the development of software solutions, from standalone applications and plugins to the main software codebase
• Manage software releases, including build preparation, release creation, testing, and resolving release-related issues
• Validate software releases before they are delivered to operational teams
• Collaborate with product and engineering teams to deliver new features and improvements
• Translate partner requirements into clear technical specifications aligned with product capabilities
• Troubleshoot software, hardware, and system integration issues, escalating complex challenges when required
• Support system validation, field testing, and deployment activities
• Contribute to technical documentation and continuous improvement of engineering processes
   

Requirements:

• Hands-on experience with C++ and Python and comfortable working in Linux (Ubuntu)
• Experience with embedded systems, robotics, UAVs, or other autonomous systems
• Experience working with real hardware and integrating software with hardware components
• Understanding of common embedded communication protocols such as CAN, I2C, SPI, UART
• Experience with system integration, testing, debugging, and troubleshooting
• Basic understanding of electronics and system-level interactions
• Strong analytical and problem-solving skills
• Ability to work independently, take responsibility for tasks, and drive them to completion
• Good communication skills and ability to collaborate effectively with engineers and other teams
• Willingness to travel for on-site integration, testing, and deployment activities
   

We Offer:

• Official employment under Ukrainian labor law
• Military booking
• Medical insurance
• Individual English lessons
• Stock Options
• Opportunity to work on cutting-edge UAV systems and grow professionally

Interview process:

• Intro call with recruiter → HR interview → Technical interview → Final interview with the team's leadership → Pre-offer → Security check

We are looking for a tech-savvy Full-Stack Engineer for a project-based role with a strong product mindset to build responsive, production-ready web applications by blending solid engineering practices with cutting-edge AI tooling.

If you thrive in environments with evolving or ambiguous requirements and take deep personal ownership of the code you ship, we’d love to have you on our team!

Requirements:

• Spoken Upper-Intermediate English level or higher.
• Relevant experience in Fullstack Engineer positions for at least 7+ years.
• Backend Mastery: strong experience with Node.js or Python, including frameworks such as NestJS, Express.js, Fastify, FastAPI, Django, or Flask.
• Database & Data Architecture: solid SQL knowledge with relational databases (PostgreSQL, MySQL) and ORMs (Prisma, TypeORM, SQLAlchemy, Django ORM). Experience with NoSQL/caching solutions (Redis, MongoDB) and message queues (RabbitMQ, Kafka, AWS SQS) is highly desirable.
• Frontend Capabilities: proven experience with React, TypeScript, and modern ecosystems (Next.js, Vite, TanStack Query, state management, form validation).
• API & System Design: deep understanding of RESTful API design, server-side data flows, authentication patterns, and asynchronous processing (GraphQL is a plus).
• DevOps & Infrastructure: hands-on experience with Docker, CI/CD pipelines, Git workflows, and cloud environments (AWS, GCP, or Azure).

Nice to have:

• Practical experience using tools like GitHub Copilot, ChatGPT/Codex, Cursor, Claude Code, or JetBrains AI.
• Ability to review, test, and safely use AI-generated code.

Responsibilities:

• Architect, build, and maintain scalable, secure server-side applications, APIs, database schemas, and background services.
• Implement complete, end-to-end functionality from backend logic and database models through to responsive React/TypeScript interfaces.
• Utilize modern AI development tools to boost delivery velocity, while rigorously reviewing, debugging, and refining all code to ensure production quality. 
• Take deep personal ownership of code quality, performance optimization, security, and deployment pipelines.

What We Offer:

• Format: 100% remote. You manage your own schedule and work from anywhere in the world — we value delivered results and met deadlines over time tracking or fixed hours.
• Work on cutting-edge projects combining modern Web architecture with AI technologies.
• A modern digital environment with fast decision-making, pragmatic processes, and clear, structured communication. We value your time as a professional and respect work-life balance.
• Access to premium developer tooling and AI infrastructure.

We are looking for a Customer Support Lead to take ownership of our existing Support function and help evolve it into a more structured, measurable, scalable, and AI-driven operation.
 

You will lead the Customer Support team and work closely with the Head of Payments to develop and strengthen the Support function.

This role is for a proactive leader who can identify opportunities for improvement, bring structure where it is missing, and continuously improve the way Customer Support operates as the business grows.

‍

Responsibilities:

• Own and continuously develop the Customer Support function, identifying opportunities to improve quality, efficiency, and scalability.
• Lead the Support team: assess current performance, identify strengths and development areas, set clear expectations, and continuously improve team effectiveness and quality.
• Define and implement clear quality standards, performance expectations, and workload and capacity management approaches.
• Analyze the current team schedule and coverage model and propose improvements based on workload and business needs, scaling the team when necessary.
• Build transparent Support analytics and regular reporting across key metrics such as First Response Time, Resolution Time, SLA Adherence, CSAT, AHT, productivity, workload, utilization, and capacity.
• Monitor billing-related metrics such as Refund Rate, Saved Cancellation %, and Dispute Win Rate and identify opportunities for Support to positively impact business outcomes.
• Review and optimize Support processes, identify bottlenecks and repetitive manual work, and drive AI, automation, and self-service initiatives with measurable impact.
• Develop and maintain a structured knowledge base, SOPs, FAQs, and operational documentation.
• Build a strong feedback loop between Support and Product: collect and analyze customer feedback, identify recurring issues and insights, and turn them into actionable product improvements and new ideas.
• Work closely with Payments, Product, Analytics, Engineering, and Legal on cross-functional initiatives related to customer experience and operational efficiency.
• Stay hands-on when needed, including working with Zendesk, Support analytics, workflows, and complex customer cases.

What we look for:

• 3+ years of experience in Customer Support / Customer Operations, including at least 1–2 years in a leadership role.
• Experience working with B2C digital / web products, preferably with subscription-based or billing-heavy customer journeys, including refunds, cancellations, subscriptions, chargebacks / disputes, and payment complaints.
• Proven people-management experience, including performance management, team development, workload management, onboarding, and quality control.
• Experience building, redesigning, or significantly improving Support processes rather than only maintaining existing operations.
• Strong analytical mindset and hands-on experience with Support metrics, with the ability to define baselines and targets, identify problems through data, and measure the impact of changes.
• Strong understanding of workload and capacity management and the ability to make data-informed decisions around team efficiency and staffing needs.
• Hands-on experience with Zendesk or a similar Helpdesk platform, including workflows, automations, routing, SLA policies, and reporting.
• Practical experience with Support automation, AI agents, AI copilots, chatbots, self-service, or other solutions that reduce repetitive manual work.
• Experience collaborating with Product teams and turning customer feedback and Support data into actionable product insights.
• Strong ownership, project management, and stakeholder management skills.
• Upper-Intermediate English or higher.

We offer:

• An opportunity to shape Support processes, metrics, quality standards, automation, and team practices rather than simply maintain an established setup.
• Close collaboration with the Head of Payments and cross-functional teams including Product, Analytics, Engineering, and Legal.
• The opportunity to build and scale AI-first Support processes and experiment with new automation and self-service approaches.
• A clear growth opportunity toward broader ownership of the Customer Support function as the business and team scale.
• Competitive compensation based on your experience, expertise, and impact.
• Access to available AI tools.
• Reimbursement of professional courses and trainings.
• Flexible working hours.
• Professional equipment and access to the necessary programs.
• Paid vacations, sick days, and other benefits.
• Medical insurance.
• A variety of corporate events and team-building activities.

We are looking for a Senior DevOps Engineer with strong AWS, Terraform, Kubernetes, database, and infrastructure security experience to work with our fintech client.

The engineer should be able to independently own infrastructure projects, make technical decisions, communicate directly with client teams, and support the professional growth of other team members.

This is a hourly contractor role

Responsibilities

• Own infrastructure projects from technical design through implementation and production rollout.
• Design, automate, and maintain AWS infrastructure using Terraform.
• Develop and improve CI/CD pipelines.
• Maintain development, staging, and production environments.
• Operate, upgrade, and troubleshoot Kubernetes clusters, primarily AWS EKS.
• Maintain and troubleshoot database infrastructure, backups, replication, performance, and high-availability configurations.
• Implement infrastructure security best practices, access controls, secrets management, vulnerability monitoring, and security remediation.
• Implement and improve monitoring, logging, alerting, and observability.
• Participate in production incident response, root cause analysis, and preventive improvements.
• Review infrastructure changes and provide technical guidance to other engineers.
• Create and maintain clear technical and operational documentation.
• Communicate infrastructure changes, risks, incidents, and recommendations to client teams.

Requirements

• 7+ years of professional experience in DevOps, SRE, Platform Engineering, or a similar role.
• Strong hands-on experience with production AWS environments.
• Strong experience with Terraform and infrastructure-as-code practices.
• Production experience with Docker and Kubernetes.
• Experience managing and troubleshooting AWS EKS clusters.
• Experience building and maintaining CI/CD pipelines using GitHub Actions, Jenkins
• Strong Linux administration and troubleshooting skills.
• Scripting experience with Bash or Python.
• Practical experience with relational and NoSQL databases, including services such as PostgreSQL, MySQL, RDS, Aurora, MongoDB, or Redis.
• Understanding of database backups, replication, failover, migrations, performance monitoring, and high availability.
• Strong understanding of infrastructure and cloud security principles.
• Experience with AWS IAM, secrets management, encryption, network security, vulnerability remediation, and least-privilege access.
• Experience with monitoring and observability tools such as Prometheus, Grafana, CloudWatch, OpenTelemetry, or similar.
• Strong networking knowledge, including VPC, DNS, HTTP/HTTPS, SSL/TLS, TCP/IP, load balancers, firewalls, and VPNs.
• Experience with Git-based development and infrastructure change workflows.
• Understanding of SDLC, release management, incident management, and production change management.
• Ability to independently plan, own, and deliver technical projects.
• Experience reviewing work, mentoring engineers, and helping other team members grow.
• Written and verbal English communication skills, as the role involves regular collaboration with development teams.

Nice to Have

• AWS certifications such as AWS Certified Solutions Architect, DevOps Engineer, or Security Specialty.
• Kubernetes certifications such as CKA, CKAD, or CKS.
• Terraform Associate certification.
• Experience working in fintech or other regulated environments.
• Knowledge of PCI DSS, SOC 2, ISO 27001, GDPR, or similar security and compliance frameworks.
• Experience with Terragrunt and multi-account or multi-region AWS environments.
• Experience with AWS security services such as GuardDuty, Security Hub, WAF, Inspector, Config, and CloudTrail.

• Experience leading infrastructure migrations, disaster recovery, high-availability, or cost-optimisation projects.

   

Engagement

• Full-time contractor.
• Long-term engagement.
• Remote work.
• Direct collaboration with the client’s engineering teams.

Senior Data Modelling Analyst

Designs and maintains the data models that underpin analytics and BI reporting, working closely with business stakeholders and data engineers to make sure data structures accurately represent business processes and support reliable, consistent reporting.

Key Responsibilities:

• Design conceptual, logical, and physical data models to support analytics and BI reporting
• Translate business requirements into scalable, well-documented data models
• Define and maintain dimensional models (star/snowflake schemas) for data warehouses
• Partner with data engineers to ensure models are implemented correctly in production
• Maintain data dictionaries, model documentation, and naming standards
• Review and validate data models for consistency, performance, and scalability
• Support ad hoc data analysis and modeling requests from business stakeholders

Requirements:

• 5+ years of experience in data modeling (conceptual, logical, physical)
• Strong expertise in dimensional modeling (star/snowflake schemas) for data warehouses
• Experience translating business requirements into data model design
• Proficiency in SQL and data modeling tools (e.g., ERwin, dbt, Lucidchart)
• Strong understanding of data warehousing concepts and BI/reporting needs
• Strong communication skills to work across business and engineering teams
• Experience maintaining data dictionaries and documentation standards

Nice to Have:

• Experience with a modern cloud data warehouse (Snowflake, Redshift, Synapse, BigQuery)
• Familiarity with BI tools (Power BI, Tableau, Looker)
• Background working in a consulting or client-facing environment