Jobs at Djinni
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· 136 views · 17 applications · 9d
Automation QA Engineer (JS) – Strong Junior / Middle
Full Remote · Countries of Europe or Ukraine · 1 year of experience · B1 - IntermediateDue to the launch of a new project, we are looking for a Strong Junior / Middle Automation QA Engineer (JS) with 1+ years of experience to join our technical team and ensure stable product quality. Responsibilities: Develop and maintain automated tests...Due to the launch of a new project, we are looking for a Strong Junior / Middle Automation QA Engineer (JS) with 1+ years of experience to join our technical team and ensure stable product quality.
Responsibilities:
- Develop and maintain automated tests to ensure product stability;
- Create and execute test cases, covering critical areas with API/UI automation;
- Support and enhance the existing test automation framework based on new requirements;
- Work closely with developers and manual QA engineers to improve product quality.
Required Skills:
- 1+ years of experience with JavaScript/TypeScript and Playwright in test automation;
- Understanding of QA methodologies, tools, and processes;
- Basic programming skills and familiarity with OOP principles;
- Hands-on experience in automation testing;
- English (Intermediate+ level, written and spoken).
Nice to Have:
- Experience with Linux, Docker;
- Knowledge of CI/CD processes;
- Experience working with SQL;
- Ability to integrate API calls with UI tests.
What We Offer:
- Work with experienced colleagues who are ready to share their knowledge;
- Opportunities for professional development and career growth;
- Involvement in various projects covering different areas of software development;
- Free English courses and daily language practice with colleagues;
- Paid vacation and sick leave.
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· 172 views · 58 applications · 1d
Full Stack Developer (Node + React/Vue)
Full Remote · Countries of Europe or Ukraine · 4 years of experience · B2 - Upper IntermediateWe have grown from an original team of brand planners, and we focus on developing brand and user experiences across the digital landscape. We come to work to mix curiosity and technology to deliver informed commercial results and positive digital...We have grown from an original team of brand planners, and we focus on developing brand and user experiences across the digital landscape. We come to work to mix curiosity and technology to deliver informed commercial results and positive digital experiences.
ProCoders is outstaffing, so all projects are different.
We are looking for a Full Stack Developer with strong experience in Node.js and front-end frameworks (React/Vue). The ideal candidate is adaptable, collaborative, and brings both excellent technical and interpersonal skills to the team.
Key Responsibilities
- Develop and maintain applications using Node.js and modern front-end frameworks.
- Be flexible and ready to switch between React or Vue as needed.
- Collaborate closely with team members, contributing to a positive and results-driven work environment.
- Actively leverage AI tools for coding (Cursor, Claude, Codex, etc.) to increase productivity and efficiency.
- Understand and apply vibe-coding concepts, with hands-on experience using platforms such as Lovable, Bolt, or Cursor.
- Stay updated on emerging AI-driven coding practices and adopt them where relevant.
Requirements
- Proven experience as a Full-Stack Developer with Node.js and at least one modern front-end framework (React, Vue).
- Excellent soft skills – strong communication, teamwork, and adaptability (we value personality fit and collaboration).
- Active usage of AI coding tools with ability to share token/limit usage during the interview.
- Familiarity with vibe-coding tools and willingness to work with them in future projects.
- Positive, open-minded attitude toward new technologies.
What do we offer?
- Remote work, at ProCoders, the result is all we care about, work from bed, the beach, or anywhere else you want.
- Flexibility, we do not impose a strict schedule or mandatory attendance, you allocate your time taking into account your tasks on the project and at the company.
- Stability, our employees work for ProCoders not for a project, so we continue to cooperate and offer new projects if the current one ends
- Diversity, we welcome all people with diverse interests and hobbies. At ProCoders your colleagues will be musicians, artists, athletes, collectors, brave and unusual people.
- PTO (14 days) and sick leave (7 days) are provided after 6 months since start working.
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· 15 views · 2 applications · 15d
BSP Engineer/System Engineer
Hybrid Remote · Ukraine (Lviv) · 3 years of experience · C1 - AdvancedCustomer: US company (electrical equipment, hardware and software) Responsibilities: Evaluate capabilities of existing System on Modules/Single Board Computers currently in production for current design vs a new/different one. Modify an existing...Customer: US company (electrical equipment, hardware and software)
Responsibilities:
- Evaluate capabilities of existing System on Modules/Single Board Computers currently in production for current design vs a new/different one.
- Modify an existing and/or create a BSP using Yocto and successfully bring up prototype control boards, working closely with Hardware Engineers.
- Contribute to development of a manufacturing test application to bring-up and test control board using Qt/QML.
- Ability to contribute to Qt/QML application development as time allows
- Implement/develop/test a cybersecure system update capability in accordance with product cybersecurity requirements
Skills
- Experience with developing custom BSPs in an Embedded Linux environment with Yocto.
- Hardware prototyping/bringup and troubleshooting (logic analyzers/oscilloscopes)
- The candidate has several completed projects (begin to end) in their work experience
- Hardware (System on Module/SBC) selection
- System Update methods (Mender) experience preferred
- Test Driven Development mindset (dependency injection)
- Qt/QML/C++ experience a plus
- Cybersecurity experience a plus
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· 50 views · 6 applications · 15d
Application Software Engineer Qt/QML/C++
Hybrid Remote · Ukraine (Lviv) · 2 years of experience · B2 - Upper IntermediateCustomer: US company (electrical equipment, hardware and software) Responsibilities Design/Develop a new cable fault locating application using Qt/QML/C++ for an embedded Linux target and an accompanying PC demo target to be used for sales team. ...Customer: US company (electrical equipment, hardware and software)
Responsibilities
- Design/Develop a new cable fault locating application using Qt/QML/C++ for an embedded Linux target and an accompanying PC demo target to be used for sales team.
Skills
- Intermediate/Expert in Qt/QML programming in an embedded Linux/PC environment
- Intermediate/Expert with SQLite databases
- Has several completed projects in work experience
- Proven strong application design/architectural skills (low coupling, high cohesion, MVC)
- Experience/Familiarity with Unit Testing (qtest, gtest, etc)
- Cybersecurity/Secure coding practices a plus
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· 29 views · 1 application · 15d
Firmware/FPGA Engineer
Hybrid Remote · Ukraine (Lviv) · 4 years of experience · C1 - AdvancedCustomer: US company (electrical equipment, hardware and software) Responsibilities Ability to port/maintain/improve existing firmware application (embedded C) for control/measurement board in a cable fault locating product Ability to port/improve...Customer: US company (electrical equipment, hardware and software)
Responsibilities
- Ability to port/maintain/improve existing firmware application (embedded C) for control/measurement board in a cable fault locating product
- Ability to port/improve existing FPGA application for use in pulse board in a cable fault locating product
- Troubleshoot/bring-up firmware on new pulse board
- Implement/develop/test a cybersecure bootloader in accordance with product cybersecurity requirements
Skills
- Expert in embedded C programming
- Proven experience designing writing multitasked soft real-time embedded C firmware
- Experience with HW protocols (I2C, SPI, UART, etc)
- Has several completed projects (begin to end) in work experience.
- Strong application design/architecture skills for new firmware (embedded C) codebases
- Expertise with digital logic and VHDL
- Experience/Familiarity with Embedded Unit Testing (gtest/cpputest/ceedling)
- Cybersecurity/Secure coding practices a plus
- RTOS Experience a plus
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· 213 views · 64 applications · 8d
Customer Success Specialist
Full Remote · Worldwide · Product · 2 years of experience · C1 - AdvancedInnovation Systems is the leading all-in-one business management platform servicing clients in the green industry such as landscaping, tree care, lawn care and more, across the globe. Our innovative, cloud-based software integrates everything from CRM and...Innovation Systems is the leading all-in-one business management platform servicing clients in the green industry such as landscaping, tree care, lawn care and more, across the globe. Our innovative, cloud-based software integrates everything from CRM and scheduling to GPS tracking and business analytics, ensuring seamless workflow and exceptional customer satisfaction. With a dynamic and fast-growing team of 80+ professionals, ArboStar is committed to delivering exceptional products and services that help our clients succeed.
Why Innovation Systems? At Innovation Systems, we foster a dynamic and supportive work environment where creativity, collaboration, and dedication to excellence are valued. Join our team and help revolutionize the green industry with innovative technology and outstanding service.
As part of our Customer Success team, you’ll play a vital role in ensuring our clients get full value from Innovation Systems from onboarding and adoption to expansion and renewal.
Key Responsibilities:
- Own the client relationship post-sale, guiding SMB and VIP customers through training and ongoing success
- Proactively manage a portfolio of customer accounts, ensuring strong adoption, health, and retention
- Lead day-to-day communication with clients via email, phone calls, and our ticketing system to ensure timely responses and proactive support
- Conduct quarterly business reviews (QBRs) with key accounts to highlight ROI, identify opportunities, and gather feedback
- Partner with Sales and Product to drive upsell/cross-sell opportunities and capture client insights
- Monitor customer health scores, usage trends, and support activity to detect early signs of risk or growth potential
- Coordinate with Support and Product teams to resolve escalations and advocate for client needs
- Maintain accurate records of account activity, notes, and tasks in the CRM (Pipedrive, PandaDoc, Google sheets)
Requirements:
- 2+ years in Customer Success, Account Management, Sales or a client-facing SaaS role (experience with SMBs is a plus)
- Strong understanding of customer lifecycle, onboarding, and retention best practices
- Exceptional communication and relationship-building skills
- Comfortable managing multiple accounts (100+) with varying levels of complexity
- Experience with tools like Pipedrive, Salesforce, Zendesk or similar CRM/CX platforms
- Problem-solving mindset and a passion for delivering value to customers
- Ability to explain software features in a clear, engaging, and practical way
- Advanced English proficiency (C1 level or higher) — both written and spoken — is required for effective client communication
- Knowledge of SaaS metrics (NRR, churn, adoption, NPS, etc.)
What We Offer:
- Only remote work
- Work schedule: 16:00 — 00:00 (Ukrainian Timezone)
- Paid vacation (10 days);
- An opportunity to significantly influence the direction of the company;
- Steep learning curve and personal growth opportunities;
- Access to courses and training;
- Corporate English language training;
- Competitive salary.
Вимоги до володіння мовами
English
C1 – Просунутий
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· 17 views · 0 applications · 1d
Senior QA Automation Engineer (on-site Warsaw)
Office Work · Poland · Product · 3 years of experience · C1 - AdvancedBrainRocket is a software development company and digital solutions provider. The company has created over 40 cutting-edge products spanning 20 different markets. Our team of around 670 tech-savvy professionals successfully delivers scalable projects that...BrainRocket is a software development company and digital solutions provider. The company has created over 40 cutting-edge products spanning 20 different markets. Our team of around 670 tech-savvy professionals successfully delivers scalable projects that are custom-made to the customers’ needs. We also strive to create a culture centered around personal and professional growth for employees, in a positive and welcoming environment.
We're looking for Senior Automation QA Engineer to join our team.
✅ Responsibilities:
✔️ Develop and maintain automated test scripts;
✔️ Create test strategies, execute test runs, and prepare detailed test reports;
✔️ Conduct regression, smoke, and performance testing;
✔️ Collaborate closely with developers to ensure fast and accurate bug resolution;
✔️ Continuously improve and expand the automation test framework;
✔️ Take part in building innovative, scalable, and reliable automation solutions;
✅ Requirements:
✔️ 3+/5+ years of experience in automation QA;
✔️ Strong hands-on experience with Python;
✔️ Experience in requirements testing, REST API testing, data validation, and end-to-end testing;
✔️ Solid knowledge of SQL;
✔️ Practical experience with Jenkins and Docker;
✔️ Strong understanding of object-oriented programming (OOP) concepts;
✔️ Experience with Git version control;✔️ Experience with Selenium/Playwright;
✔️ Excellent communication skills and ability to collaborate with both local and remote teams;
✔️ English: Intermediate level or higher (spoken and written).✅ Nice to have:
✔️ Experience with GraphQL;
✔️ Background in billing systems testing;
✔️ Experience testing mobile applications.✅ We offer excellent benefits, including but not limited to:
🚀 Career growth opportunities in an international and dynamic environment;
📚 Opportunity to develop language skills with partial compensation for language courses;
🎁 Special gifts for birthdays, weddings, and newborns;
🏝️ 26 working days of paid annual vacation, plus paid sick leaves;
🍲 Office snacks and refreshments;
🏋️♂️ Sports package to support a healthy lifestyle;
🩺 Comprehensive medical insurance for you and your partner;
📍 Comfortable office with great facilities in a prime location;
🎉 Exciting corporate events, team-building activities, and international company parties.
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· 472 views · 95 applications · 18d
Project Manager (US Market)
Full Remote · Countries of Europe or Ukraine · 0.5 years of experience · B2 - Upper IntermediateCome Back Agency is a company that has gathered the best specialists in the Digital field. The company is growing, the number of customers is growing, we are expanding, and we are looking for a new team member. Now we are looking for a passionate and...Come Back Agency is a company that has gathered the best specialists in the Digital field.
The company is growing, the number of customers is growing, we are expanding, and we are looking for a new team member.
Now we are looking for a passionate and ambitious Project Manager who can form an effect.
Requirements:
- Fluent in spoken English (work with US customers);
- Experience from 0,5 year in a relevant position;
- Be flexible with the US schedule. Working hours from 04:00 pm to 00:00 am EET;
- Ability to prioritize tasks for the team and coordinate multiple projects in a changing environment.
Responsibilities:
- Full cycle of project management: from participation in pre-sales preparation to the stage of successful implementation/support of the project;
- Develop your department - create a dream team, train your colleagues, and become a real mentor for many years to come;
- Prepares a daily, weekly, and monthly plan;
- Work with technical documentation;
- Provide reporting on the progress of tasks and the project;
- Tracking workload, deadlines, and progress on each project’s tasks.
We offer:
- Fixed salary in USD;
- The adaptation period is negotiated individually with the candidate;
- An interesting project in an international company;
- Loyal leadership, lack of bureaucracy;
- English lessons to sharpen your skills even further;
- Paid vacation and sick days - we believe in work-life balance.
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· 123 views · 13 applications · 10d
Business Development Manager
Full Remote · Countries of Europe or Ukraine · Product · 3 years of experience · B2 - Upper IntermediateWe’re looking for a Business Development Manager to expand our partnerships across crypto, DeFi, and fintech, open new markets, and help shape Balancify’s global growth strategy. Your Role Build strategic partnerships with crypto exchanges, DeFi...We’re looking for a Business Development Manager to expand our partnerships across crypto, DeFi, and fintech, open new markets, and help shape Balancify’s global growth strategy.
Your Role
- Build strategic partnerships with crypto exchanges, DeFi projects, payment gateways, and fintech companies.
- Develop go-to-market strategies and identify new business opportunities across emerging markets.
- Manage the full partnership lifecycle — from outreach to deal closure.
- Collaborate with internal teams to align product and business goals.
Represent Balancify within the market and across Web3 communities.
Requirements
- 3+ years of experience in Business Development, Partnerships, or Growth.
- Understanding of Web3, DeFi, or crypto payments.
- Proven track record in building B2B partnerships and closing deals.
English — Upper-Intermediate or higher.
Nice to Have
- Existing network within the crypto / fintech ecosystem.
- Experience working in startups or fast-scaling projects.
Understanding of SaaS + Web3 monetization models.
We Offer
- Competitive compensation (base + performance bonus).
- Fully remote and flexible schedule.
- High autonomy and ownership in decision-making.
- A small, ambitious team where initiative matters more than titles.
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· 39 views · 3 applications · 1d
Software Engineer (Three.js)
Full Remote · EU · Product · 4 years of experience · B1 - IntermediateWe are looking for a Software Engineer (Three.js) to join our team! Requirements: – 2-3 years of hands-on experience in Three.js development. – Strong Understanding of Three.js Concepts. – Strong proficiency in JavaScript/TypeScript and front-end...We are looking for a Software Engineer (Three.js) to join our team!
Requirements:
– 2-3 years of hands-on experience in Three.js development.
– Strong Understanding of Three.js Concepts.
– Strong proficiency in JavaScript/TypeScript and front-end frameworks like Angular.
– Solid understanding of 3D graphics concepts (geometry, materials, lighting, shaders, camera systems).
– Understanding of responsive web design and cross-browser compatibility.
– Proficient understanding of web markup, including html5 and css3.
– Strong problem-solving, debugging skills and attention to performance.
– Must be able to independently design code and test major features, as well as work jointly with other team members to deliver complex changes.
– Excellent communication and interpersonal skills.
Responsibilities:
– Develop and maintain 3D web applications using Three.js and related technologies.– Translate creative concepts, mockups, and storyboards into dynamic, interactive browser-based experiences.
– Build reusable, Three.js modular components (e.g., loaders, animations, shaders, interactions) to accelerate development.
– Optimize rendering performance for smooth cross-device, cross-browser experiences.
– Ensure code quality, scalability, and maintainability through best practices and documentation.
– Debug and resolve rendering and interaction issues in production environments.
– Contribute to product development by driving features from initial idea through launch.
– Collaborate cross-functionally with designers, developers, and stakeholders to deliver polished, immersive interfaces.
More
Our benefits to you:
☘️An exciting and challenging job in a fast-growing holding, the opportunity to be part of a multicultural team of top professionals in Development, Architecture, Management, Operations, Marketing, Legal, Finance and more
🤝🏻Great working atmosphere with passionate experts and leaders, sharing a friendly culture and a success-driven mindset is guaranteed
🧑🏻💻Modern corporate equipment based on macOS or Windows and additional equipment are provided
🏖Paid vacations, sick leave, personal events days, days off
💵Referral program — enjoy cooperation with your colleagues and get the bonus
📚Educational programs: regular internal training sessions, compensation for external education, attendance of specialized global conferences
🎯Rewards program for mentoring and coaching colleagues
🗣Free internal English courses
✈️In-house Travel Service
🦄Multiple internal activities: online platform for employees with quests, gamification, presents and news, PIN-UP clubs for movie / book / pets lovers and more
🎳Other benefits could be added based on your location
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· 122 views · 10 applications · 4d
Marketing Designer
Full Remote · Ukraine · Product · 2 years of experience · B2 - Upper IntermediateWe are looking for a creative and experienced Marketing Designer to develop visual identity for social media in the esports and gambling industries. If you are proficient in design tools, understand the specifics of CS2, CS:GO, and casino branding, and...We are looking for a creative and experienced Marketing Designer to develop visual identity for social media in the esports and gambling industries. If you are proficient in design tools, understand the specifics of CS2, CS:GO, and casino branding, and are eager to create both static and animated creatives, join our team. We value experience in designing for social media platforms (Instagram, TikTok, X) and a willingness to experiment with new trends.
HOW YOU WILL MAKE AN IMPACT
- Develop visual identity for social media (Instagram, TikTok, X) considering the esports and gambling industries.
- Create static and animated creatives.
- Prepare graphics for advertising integrations and media buying.
- Adapt designs for various platforms and localizations.
- Participate in brainstorming sessions.
- Work with 2D/3D models.
WHAT WILL HELP YOU SUCCEED IN THE ROLE
- 2+ years of design experience in the Gambling and Esports sectors (mandatory).
- Proficiency in Figma, Photoshop, Illustrator, After Effects (or equivalents).
- Deep understanding of CS2, CS:GO, casino branding, and related visuals.
- Awareness of visual trends on X, Instagram, and TikTok.
- Basic motion design skills.
- Knowledge of social media trends (Instagram, TikTok, X) and visual adaptation for different platforms.
- English level: B2+.
HOW WE WILL KEEP YOU SMILING
- Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
- Unlimited vacation days and paid sick leave—because your rest matters.
- A competitive compensation that truly reflects your skills and expertise.
- Employee referral bonus and gifts to celebrate your special occasions.
- 50% financial support for learning expenses to supercharge your professional growth!
- A positive atmosphere where you always feel respected and truly belong.
- Inspirational team-building activities that turn colleagues into best friends.
- Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
- Co-working space reimbursement to save your nerves from always working from home :)
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· 357 views · 141 applications · 18d
UI/UX Designer (Sweepstakes Casino, US Market) to $3500
Full Remote · Worldwide · 3 years of experience · B2 - Upper IntermediateUI/UX Designer (Sweepstakes Casino, US Market) We’re a fast-growing startup in the iGaming space, preparing to launch a new sweepstakes casino brand for the US market in just 2.5 months. We’re now building our core team, and this is a unique opportunity...UI/UX Designer (Sweepstakes Casino, US Market)
We’re a fast-growing startup in the iGaming space, preparing to launch a new sweepstakes casino brand for the US market in just 2.5 months.
We’re now building our core team, and this is a unique opportunity to join at the very start and shape both the product and the brand from the ground up.
Our project is fully compliant and “white”, with no blocking or legal risks.
What you’ll do- Develop a design system, BrandBook, and full visual identity for the product.
- Create UI kits, user flows, and responsive designs for both web and mobile.
- Build interactive prototypes in Figma and collaborate closely with the product and development teams.
- Take ownership of graphic design tasks — banners, promo visuals, social media assets, email layouts, and in-game graphics.
- Apply principles of gamification, loyalty, and retention to enhance user engagement.
Position format- This is a founding design role — you’ll be the only designer at the initial stage.
- You’ll have full freedom to build the design processes and define the product’s visual language.
- As the company grows, you’ll have the chance to lead and build your own design team.
Requirements- Proven experience in UI/UX design and design system creation.
- Strong skills in Figma and prototyping.
- Understanding of UX patterns, user behavior, and engaging UI.
- Solid background in graphic design (banners, icons, illustrations, typography, composition).
- High attention to detail and visual consistency.
Nice to have- Experience in iGaming, sweepstakes, or entertainment platforms.
- Skills in animation and Storybook.
What we offer- Fully remote work and flexible schedule.
- Opportunity to build a brand and product from scratch.
- Work with an international team in a fast-moving, competitive market.
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· 124 views · 24 applications · 1d
Senior DevOps Engineer
Full Remote · EU · Product · 4 years of experience · B1 - IntermediateOur client is an international product-based IT company specializing in the iGaming industry. Born in 2014, they rocked the CIS region, and now take the success to the world. We are currently looking for a Senior DevOps Engineer Key responsibilities...Our client is an international product-based IT company specializing in the iGaming industry. Born in 2014, they rocked the CIS region, and now take the success to the world.
We are currently looking for a Senior DevOps Engineer📋 Key responsibilities and your contribution:
- Virtualization: Design and operation of Proxmox VMs, administration of Kubernetes production clusters, lifecycle management automation.
- Network Infrastructure (NOC): Configuration and maintenance of iBGP, Cisco router setup (Spine-Leaf topology), implementation of Service Mesh (Istio/Linkerd) with mTLS.
- Storage: Deployment and operation of Ceph clusters, working with SAN/NAS systems, performance optimization.
- IaC & Automation: Declarative infrastructure management (Terraform/Ansible), automation of dev/stage/prod environments, CI/CD for infrastructure code (GitLab CI).
- Observability: Building monitoring for network and virtualization stacks (Prometheus, Grafana, ELK, OpenTelemetry), SLA alerting configuration.
- Hardware: Working with server hardware, implementing high availability, capacity planning.
📚 Your qualifications:
- 4+ years of experience as a DevOps engineer
- Practical experience with Proxmox VM / VmWare / KVM
- Experience administering Kubernetes in production
- Network technologies (NOC)
- Practical experience in configuring and supporting iBGP
- Understanding of Spine-Leaf architecture for inter-data center interaction
- Experience in building fault-tolerant network solutions
- Practical experience with Ceph (distributed storage)
- Infrastructure as Code (Terraform, Ansible, or similar)
- Bash/Python for automation
- Experience building observability stacks
- Understanding metrics for network and virtualization levels
- ELK stack or similar for centralized logging
➕ Nice to have:
- Experience with OpenStack, Ovirt, KVM
- Cisco certification
Benefits:
⭐ Days of recovery: 20 paid vacation day per year and unlimited sick leave days.
More
⭐ Health: corporate medical insurance, a company psychologist and a Cafeteria of Benefits for personal wellness choices.
⭐ Education: a variety of foreign languages course for you to choose from. Also we are open for your development and you can choose different courses /training for improving your skills.
⭐ Compensation: additional benefits that can be used according to company policy, e.g. paid business trips, international conference opportunities, lunch perks at our offices etc.
⭐ Work Environment: work remotely or from one of our offices in Cyprus, Portugal, Poland, equipped with the equipment you’ll need for success. -
· 390 views · 56 applications · 6d
IT Support Manager
Full Remote · Countries of Europe or Ukraine · Product · 1 year of experience · C1 - AdvancedWe are seeking an IT Support Specialist (Product Support) to join the team. The primary focus of this role is to support end-users with product-related questions, troubleshoot issues, and ensure a smooth user experience. You will be the first line of...We are seeking an IT Support Specialist (Product Support) to join the team. The primary focus of this role is to support end-users with product-related questions, troubleshoot issues, and ensure a smooth user experience. You will be the first line of support, communicating directly with users and collaborating with Product and Engineering teams to resolve issues quickly and clearly.
Strong English communication skills are essential, as most interactions will be through email, chat, or ticketing systems. You should also have the ability to adapt to different user cultures, particularly the British business context, as many of the company's clients are based in the UK. Experience studying or working in the UK will be a plus.
It’s important to note that most of your internal “clients” will be real estate agency staff, as they are primary product users. This is closer to a B2B2C environment, so prior experience in supporting B2B products or at least a solid understanding of how B2B support differs from B2C will be highly valuable.
Key Responsibilities
- Act as the first point of contact for product support queries from end-users (primarily real estate agencies).
- Provide clear, timely, and professional responses to user inquiries.
- Troubleshoot product issues, escalate when necessary, and track resolution.
- Maintain accurate documentation of issues, solutions, and FAQs.
- Collaborate with Product and Engineering teams to share feedback and improve the user experience.
- Support onboarding of new users by answering product-related questions.
- Contribute to building a knowledge base of support articles and guides.
Organized
Requirements
- Strong communication skills in fluent English (a must).
- Excellent customer service mindset with empathy and patience.
- Understanding of British business culture and ability to communicate with UK-based clients (experience working or studying in the UK is a strong plus).
- Basic understanding of IT support and troubleshooting (e.g., login issues, connectivity, product use).
- Experience or strong awareness of B2B product support (vs. B2C).
- Organised, detail-oriented, and proactive in solving problems.
- Comfortable working in a remote, fast-paced startup environment.
Nice to Have
- Previous experience in product support, IT helpdesk, or customer support.
- Exposure to SaaS products, CRM systems, or property tech platforms.
- Familiarity with tools like Jira, Zendesk, or similar ticketing systems.
This is a fully remote job with the working schedule in the European timezone.
Company offers:
- Competitive salary with the potential for equity options based on performance, recognizing exceptional contributions to the company's integration success.
- Fully remote role – work from anywhere.
- Opportunity to learn and grow within a scaling company.
- Be part of a collaborative, international team.
- Shape the user experience of a fast-growing product.
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· 128 views · 8 applications · 3d
Middle Java Developer
Office Work · Ukraine (Kyiv) · Product · 3 years of experience · B2 - Upper IntermediateDelasport is an iGaming Software company providing Sports Betting & Online Casino software, and turnkey B2B solutions. Established in 2010, Delasport delivers a one-stop-shop solution of Sports Betting and Online Casino from a White-Label, with a full...Delasport is an iGaming Software company providing Sports Betting & Online Casino software, and turnkey B2B solutions. Established in 2010, Delasport delivers a one-stop-shop solution of Sports Betting and Online Casino from a White-Label, with a full range of management services to a Plug&Play iFrame and a complete Turnkey. We are establishing an R&D centre in Kyiv, and are looking for top talents to join our team.
TECHNOLOGY STACK
Microservice architecture, Java 21, Spring Boot 3.4+, PostgreSQL, MongoDB, Kafka, Google Cloud Platform, Kubernetes
RESPONSIBILITIES
- Development of new business initiatives, an extension of existing ones
- Taking an active part in improvements and optimizations to the systems
- Resolve technical problems, critical thinking on the development approach
- Be part of a cross-functional team with end-to-end responsibility for the result
REQUIREMENTS
- 3+ years of commercial development experience using Java-related technologies
- 1+ years of working experience with API development
- Hands-on experience with microservice architecture
- Ambition to write high-quality code covered with unit tests
- Solid debugging and troubleshooting skills
- Proactive and result-oriented mindset
- Strong problem-solving skills
- At least Upper-Intermediate English level
WHAT WE CAN OFFER YOU
- Modern office in Podil with an uninterruptible power supply and the Internet
- Personal time off (21 business days of paid vacation, paid days on special occasions, sick leaves, emergency days off)
- Public holidays
- Health insurance with the broker which is available from the first month of cooperation
- Life insurance with the broker which is available from the first month of cooperation
- Modern technical equipment
- English courses with native speakers
- Ukraine-based educational programs
- Sports activities reimbursement
- Corporate entertainments
- Happy hours on Fridays
- Gig contract support