Jobs at Djinni

Want to work on the next big thing in gaming industry?

Who We Are:

Azulon is a dynamic and growing game development agency with a team of 5+ young individuals, primarily based across Europe, including dedicated members in Ukraine. Our craft is creating high-quality gamified experiences worldwide.

Who We Are Looking For:

We are seeking a Unity Developer who is a natural problem-solver with a meticulous approach to their work. You take pride in your craft, strive for excellence in your code, and demonstrate genuine care for the projects you contribute to. You are comfortable working within a team, possess strong communication skills, and are dedicated to delivering high-quality gamified experiences for our diverse clients.

Responsibilities:

• Build and iterate on gameplay mechanics and features within the Unity environment.
• Integrate art and design assets seamlessly into the game.
• Collaborate effectively with team members to ensure smooth project execution.
• Contribute to the continuous improvement of our development processes.
• Explore and implement new technologies and techniques to enhance our games.

Experience:

• Must-Haves:
  • Excellent English Communication Skills: Proven ability to communicate effectively both verbally and in writing in English. This includes clearly articulating technical concepts, participating in meetings, and documenting work.
  • Solid Foundation in Unity Development: Demonstrated experience in developing and contributing to Unity-based projects, showcasing the ability to deliver functional and high-quality code.
• Nice-to-Haves:
  • Web3 Game Development Experience: Previous experience working on game projects that integrated Web3 technologies (e.g., blockchain, NFTs, cryptocurrencies).
  • Familiarity with Notion: Experience using Notion for project management, documentation, or team collaboration.
  • Team Leadership Experience: Previous experience in a leadership role within a development team, such as leading small teams or mentoring junior developers.

Ready to Level Up Your Career? We'd love to hear from you! Please submit your resume and portfolio to to apply.

Want to work on the next big thing in the mobile app industry?

Who We Are:

Azulon is a dynamic and growing development agency with a team of 5+ young individuals, primarily based across Europe, including dedicated members in Ukraine. Our craft is creating high-quality gamified experiences and interactive applications for a global audience. We bridge the gap between traditional software and engaging gameplay.

Who We Are Looking For:

We are seeking a Flutter Developer who is a natural problem-solver with a meticulous approach to their work. You take pride in your craft, strive for excellence in your code, and demonstrate genuine care for the projects you contribute to. You are comfortable working within a cross-functional team, possess strong communication skills, and are dedicated to delivering high-quality, high-performance experiences for our diverse clients.

Responsibilities:

• Develop and iterate on complex UI/UX and gamified features within the Flutter framework.
• Integrate sleek animations, art, and design assets seamlessly into the application.
• Collaborate effectively with team members to ensure smooth project execution across the full development lifecycle.
• Contribute to the continuous improvement of our internal development processes and state management patterns.
• Explore and implement new technologies and techniques to enhance our applications, including third-party integrations and custom plugins.

Experience:

Must-Haves:

• Excellent English Communication Skills: Proven ability to communicate effectively both verbally and in writing in English. This includes clearly articulating technical concepts, participating in meetings, and documenting work.
• Solid Foundation in Flutter/Dart: Demonstrated experience in developing and contributing to Flutter-based projects, showcasing the ability to deliver functional, performant, and high-quality code.
• UI/UX Sensitivity: A keen eye for detail when translating Figma designs into responsive, pixel-perfect Flutter widgets.

Ready to Level Up Your Career?

We'd love to hear from you! Please submit your resume and portfolio to apply.

Requirements:

• Experience with Transformer models: BERT, RoBERTa, GPT, T5, LLaMA, Mistral, Falcon, etc.
• Strong knowledge of Python; experience with PyTorch, TensorFlow, and Hugging Face Transformers.
• Understanding of modern LLM architectures and fine-tuning techniques: LoRA, PEFT, Instruction Tuning, RAG.
• Experience with NLP tasks: classification, text generation, machine translation, QA systems, etc.
• Familiarity with evaluation metrics: accuracy, F1, BLEU, perplexity, ROUGE, etc.
• Basic knowledge of statistics and classical machine learning.
• Experience with MLflow, DVC, or similar tools.
• Experience with model containerization (Docker).
• Understanding of CI/CD principles in ML projects.
• Skills in model deployment using FastAPI / Flask / TorchServe / Triton.
• Experience with cloud infrastructure (AWS, GCP, Azure, or local cloud providers).

• Bonus: experience with Kubernetes, Airflow, Kubeflow, Ray.

   

Responsibilities:

• Selecting and configuring modern Transformer/LLM models for company-specific tasks.

Fine-tuning, LoRA tuning, model distillation, and quantization.

• Preparing and processing datasets (including augmentation).
• Deploying models to production and automating pipelines (data → training → inference).
• Monitoring model performance in production, retraining, and optimization.
• Collaborating with Data Engineers and DevOps to build the MLOps infrastructure.

• Evaluating model performance using various metrics and analyzing results to identify areas for improvement and optimization.

   

We offer you:

• Having the capability to create something new and witness your own input.
• You can find confidence in the future here, but rest assured it won't be dull. 
• Join a dynamic and expanding community. Our company is experiencing growth and expanding into Europe. Currently, we have offices in Kyiv, and Warsaw and plan to open additional locations in other countries. 
• Full-time employment contract.
• Multisport (light). 
• Paid vacation, sick leave.

Interested in joining our team? We invite you to submit your CV.

<By submitting your CV to LLC “GigaCloud”, EDRPOU code [39792589] (hereinafter referred to as the “Company”), in response to our vacancy, you consent to the processing of your personal data contained in the CV by the Company in accordance with the Law of Ukraine “On Personal Data Protection”, ISO 27701 Information Privacy Management System, and the provisions of the GDPR>.

Job Description

- At least 10 + years of relevant commercial development experience

- Good strong exp working as Tech Lead and leading a team of 3-4 people. Need strong technical person for this role

- Strong client handling communication skills
- Advanced knowledge of Java. Would be great to have Java 11 exp
- Good knowledge in Spring framework (Spring Core, Spring MVC, Spring Boot, etc.), Kubernetes, Docker, Microservices, Gradle etc. 
- Experience with relational databases
- Experience with React 
- Experience with message brokers
- Experience building RESTful APIs
- Experience with Docker
- Experience implementing CI/CD
- Unit testing (JUnit, Mockito) and integration testing
- Algorithms and data structures

- Upper-intermediate level of English
- Good communication and interpersonal skills
- Strong analytical skills

Job Responsibilities

- Backend development (Java) 90% 

- Frontend development (React) 10%

- Design and implement new features
- Debug and resolve bugs and technical issues
- Write and review technical documentation
- Support good quality of a product
- Gather and analyze business requirements
- Participate in code reviews and share knowledge within the team
- Constant close collaboration with the team members
- Participate in technical discussion
- Participate in technical interviews

Department/Project Description

• Customer is a US medical Company that is dedicated to transforming patient’s lives at scale by being the driving force to decentralize the delivery of safe care into their homes or other preferred sites of care.
• Project provides health systems with all that is needed to safely care for patients, including the clinical protocols, reimbursement model, platform technology, and fulfillment of all the clinical services required in the home through partners. Clinicians and patients broadly prefer this model over traditional care; both clinical and financial outcomes are improved as compared to traditional care.

We're a web design and development agency looking for a confident cold caller to help us reach out to businesses whose websites need improvement.
 

What you'll do:
- Call US-based businesses from a pre-built list we provide (no prospecting needed)
- Identify website issues (outdated design, broken pages, slow load times) and present our services as a solution
- Follow a proven call script (training provided)
- Log call outcomes and follow up where needed
 

What we need:
- Clear, confident spoken English
- Comfortable making cold calls and handling objections
- Reliable internet and a good microphone/headset
- Available ~4-6 hours/day
 

Nice to have: experience selling web or digital services
 

This is a long-term role with room to grow. Apply with a short voice intro or past sales experience and your hourly rate.

Base + sales bonus.

We're a web design & development agency looking for a sharp SDR to help us grow across multiple platforms.
 

What you'll do:
- Bid on relevant jobs daily across Dribbble, Behance, and other freelance platforms
- Send outreach messages to potential clients via LinkedIn, email, and other channels
- Follow our proven templates and scripts (training provided)
- Report daily on bids sent, responses received, and pipeline status
 

What we need:
- Fluent written English
- Experience with freelance platform bidding
- Reliable internet, attention to detail, and consistency
- Available ~4-6 hours/day
 

Nice to have: familiarity with web design/development services

This is a long-term role with room to grow. Apply with a short intro, your rate and relevant experience.

Summary

Senior Backend Engineer, Node.js, Postgres. Remote role building core platform systems for an enterprise AI product. 5+ years experience required.

About the company

Our client builds an AI platform that enables enterprises to customize and deploy AI capabilities for their specific needs. The platform team is central to this work, responsible for infrastructure, shared components, and internal tooling that the rest of engineering depends on. The team works closely with product and applied AI engineers, with short feedback loops and genuine technical ownership.

The role

This is a backend-focused engineering position working on core platform systems. You'll design and build the foundational services that AI-native products run on — dealing with architecture decisions, performance problems, data modeling, and system reliability.

The work is technically demanding. When something difficult or critical needs to be solved properly, this role is expected to lead that effort.

What you'll work on

• Designing and implementing backend services and system components end-to-end
• Building infrastructure that supports fast iteration without sacrificing reliability
• Investigating and resolving complex issues across performance, data, and APIs
• Collaborating with platform, AI, and product teams to deliver systems that are observable and maintainable
• Improving developer experience through better tooling, clearer standards, and thoughtful architecture

What we're looking for

• 5+ years of software engineering experience with JavaScript tech stack, with clear ownership of complex backend systems
• Strong Node.js proficiency- clean, well-structured backend code matters here
• Solid understanding of relational databases (PostgreSQL) and data modeling
• Good debugging instincts and sound engineering judgement
• Ability to learn new domains quickly and work independently

Useful additions

• Experience with distributed systems, caching layers, message queues, or multi-tenant architectures
• Background in AI/LLM integration on the backend
• Familiarity with AI development platforms or coding assistants
• Previous work on enterprise platforms or AI infrastructure
• Platform/infrastructure experience: observability, CI/CD, API design

Core Responsibilities

 • Data Pipeline Management: Develop, optimize, and maintain scalable data pipelines to ensure high-quality data flow. 

• API Development: Build and maintain high-performance backend APIs using FastAPI. 

• System Reliability: Proactively identify bottlenecks and improve system stability within existing infrastructures.

 • Collaboration: Work closely with cross-functional teams to integrate AWS services and workflow orchestration tools into the production environment.

 

Required Qualifications 

• Experience: 3+ years of professional Python development experience. 

• Databases: Strong proficiency in both SQL and NoSQL database design and management. 

• DevOps Tools: Hands-on experience with Docker, CI/CD pipelines, and Git version control. 

• Frameworks: Proven experience building applications with FastAPI.

• Cloud & Orchestration: Practical experience with AWS services and familiarity with Airflow (or similar workflow orchestration tools). 

• Communication: Upper-Intermediate level of English (written and spoken) for effective team collaboration. 

 

 Preferred Skills (Nice to Have) 

• Experience within the Financial Domain. 

• Hands-on experience with Apache Spark and complex ETL pipelines.

• Knowledge of container orchestration using Kubernetes. 

• Exposure to or interest in Large Language Models (LLMs) and AI integration.

Core Responsibilities

• Design and implement batch and streaming data pipelines using Apache Spark.
• Build and evolve a scalable AWS-based data lake architecture.
• Develop and maintain real-time data processing systems (event-driven pipelines).
• Own performance tuning and cost optimization of Spark workloads.
• Define best practices for data modeling, partitioning, and schema evolution.
• Implement monitoring, observability, and data quality controls.
• Contribute to infrastructure automation and CI/CD for data workflows.
• Participate in architectural decisions and mentor other engineers.

Required Qualifications

Experience

• 3+ years of experience in Data Engineering.
• Strong hands-on experience with Apache Spark (including Structured Streaming).
• Experience building both batch and streaming pipelines in production environments.
• Proven experience designing AWS-based data lake architectures (S3, EMR, Glue, Athena).

Streaming & Event-Driven Systems

• Experience with event streaming platforms such as Apache Kafka or Amazon Kinesis.

Data Architecture & Modeling

• Experience implementing lakehouse formats such as Delta Lake.
• Strong understanding of partitioning strategies and schema evolution.

Performance & Reliability

• Experience using SparkUI and AWS CloudWatch for profiling and optimization.
• Strong understanding of Spark performance tuning (shuffle, skew, memory, partitioning).
• Proven track record of cost optimization in AWS environments.

DevOps & Platform Engineering

• Experience with Docker and CI/CD pipelines.
• Experience with Infrastructure as Code (Terraform, AWS CDK, or similar).
• Familiarity with monitoring and observability practices.

Nice to Have

• Experience in the Financial domain.
• Experience running Spark workloads on Kubernetes.
• Experience implementing data quality frameworks or metadata/lineage systems.

Requirements:

• 3+ years of experience managing Google Ads (PPC, UAC, YouTube), Apple Search Ads, focusing on fintech projects;
• Basic experience with Microsoft Ads (Bing) and DSP platforms;
• Proven track record of managing budgets exceeding $100,000 per month;
• Strong understanding of digital marketing metrics and analytics;
• Upper-intermediate English;
• Familiar with the US market;
• Excellent communication and collaboration skills to work effectively with cross-functional teams.

Responsibilities:

• Optimize and enhance advertising campaigns to identify opportunities for specific product types and audiences to increase conversion and ROI;
• Build out A/B tests and testing plans;
• Understand the marketing funnel and main metrics, optimize, analyze, and improve them;
• Collaborate closely with the Marketing Team, Developers, Designers, and Copywriters for ad creation; 
• Searching for new potential traffic sources and connecting additional advertising platforms;
• Quickly analyze and identify changes in key performance metrics, collaborating closely with the product team to determine underlying causes and drive data-informed decisions;
• Analyze the effectiveness of the campaign and use this data to inform future campaigns

Role Overview
 

We are looking for a decent Shopify Developer to join an existing eCommerce project and deliver measurable value quickly. The ideal candidate is hands‑on with Shopify (themes, apps, APIs), comfortable working in a fast‑paced product environment, and able to implement high‑quality features, fixes, and integrations with minimal ramp‑up.
 

Responsibilities:
 

• Implement and customize Shopify themes using Liquid, HTML, CSS, and JavaScript.
• Build and maintain Shopify apps and integrations (REST/GraphQL APIs, webhooks, third‑party services).
• Deliver production‑ready features quickly: estimate, implement, test, and deploy changes with minimal supervision.
• Optimize storefront performance and UX for conversion, accessibility, and mobile.
• Support data flows and integrations (inventory, ERP, payment gateways, analytics).
• Collaborate with product, design, QA, and client stakeholders on requirements and releases.
• Maintain code quality and CI/CD practices, write automated and manual tests, and monitor production issues.
   

Must Have:
 

• 3+ years of hands‑on Shopify development experience (themes, Liquid, apps).
• Strong skills in Liquid, JavaScript (ES6+), HTML5, CSS3 and responsive design.
• Experience with Shopify APIs (REST and/or GraphQL), webhooks, and app development.
• Solid knowledge of version control (Git) and deployment workflows.
• Practical eCommerce experience: checkout flows, product variants, collections, metafields.
• Ability to work independently and deliver high‑quality changes quickly.
   

Advantage

• Experience with Shopify Plus and enterprise features (multipass, scripts, wholesale).
• Familiarity with headless/decoupled architectures (Next.js, Hydrogen, storefront APIs).
• Experience integrating with ERP/NetSuite, payment providers, or PIM systems.
• Knowledge of analytics, A/B testing, and CRO best practices.
• Client‑facing experience and ability to translate business needs into technical solutions.
   

What success looks like

Deliver fast, reliable improvements to the storefront and integrations that increase conversion, reduce manual work, and enable the project to scale - measured by faster release cadence, fewer production incidents, and clear business impact (conversion, revenue, or operational efficiency).

The role

We're looking for a part-time strategy analyst to support live client engagements. You'll work with our technical team that builds an AI platform for strategic simulations and scenario modeling.
 

Right now the focus is on Ukrainian clients. That's your entry point. We work with companies in energy, oil and gas, commodities, chemicals, manufacturing and retail. Over time we'll connect you to global projects: corporate development, M&A, strategic planning for international clients.
 

Your job is to validate AI simulation outputs, build financial models, analyze what data is available on the client side and in the market, and turn raw platform results into materials that executives use to make decisions.
 

Part-time, 10-20 hours per week. Flexible schedule. Hours can scale up as we take on more clients.
 

What you'll do

1/ Validate AI simulation results against real market data and financials. You're the reality check between the AI and the client
2/ Build financial models that connect to the simulation platform. Scenario analysis, stress-testing, forecasting
3/ Audit available data on the client side. What exists, what's missing, what's reliable, what needs additional verification
4/ Market sizing, competitive analysis, industry benchmarking for active engagements
5/ Source and structure Ukrainian market data (harder to find than US/EU, which is exactly why we need you)
6/ QA models and deliverables for accuracy and industry relevance before they go to the client
7/ Prepare client-facing materials: presentations, analytical memos, executive summaries
 

Requirements

• Domain experience in energy, oil and gas, commodities, chemicals, manufacturing or retail. You've worked in one or more of these industries and understand their specifics, key metrics and how data is structured
• 2+ years at a Big Four firm (Deloitte, PwC, EY, KPMG) in consulting, audit or transaction advisory, a strategy consultancy or in an analytical/financial role at a corporation. Audit experience with Ukrainian corporates is a strong plus -- you already know what data actually exists and what doesn't.
• Financial modeling skills. You can build models from scratch in Excel/Google Sheets, not just fill in templates
• Experience structuring and presenting data for senior executives
• Comfortable working with large, unstructured datasets and extracting signal from noise
• Can work independently. We give you the project context and you run with it
• Ukrainian -- fluent
• English -- B2+. Team communication and internal deliverables are in English
   

Big plus

• Experience with M&A due diligence, transaction advisory or corporate development
• Market sizing, competitive benchmarking, industry landscape analysis
• Familiarity with AI tools (Claude, ChatGPT, Cursor or similar) for research and analysis acceleration
• Experience with scenario planning, simulations or wargaming
• Worked at a startup or fast-moving team where you covered multiple roles at once
• Accounting, audit or financial reporting background

Not for you if

• You need a detailed brief before you start working. We move fast and fill in gaps as we go
• You only know how to execute within pre-built frameworks. We need people who build the framework
• You've only done advisory and never built the models yourself
• You're looking for a strict 9-to-5
   

Compensation

• Hourly rate, discussed individually based on experience
• Part-time contract, 10-20 hours per week
• Potential to scale hours or convert to ongoing retainer as engagements grow
   

We review every application and reply only to candidates who are a strong fit. If you don't hear back within two weeks, the role wasn't the right match this time.
 

About Principle

Principle is an AI-powered strategic foresight platform built by OpenBabylon, a frontier AI research lab in San Francisco. Team of 3 PhDs, ex-Google, ex-CERN. $2M pre-seed from SMRK VC, SMOK VC, RideHome AI Fund (LPs include Marc Andreessen and Chris Dixon), a16z Scout Fund, Bain Capital Scout Fund, Unpopular Ventures and angels from Groq, DeepMind and Anthropic.
 

We build digital twins of companies, competitors, regulators and markets, then simulate branching futures so leadership teams can stress-test strategy before committing resources. What McKinsey does in 6 months for $1-2M, we deliver in weeks. Our clients are Fortune 500 companies and $100M+ tech firms.

A leading FinTech company specializing in secure online payment gateway solutions and financial transaction processing, is looking for an experienced Senior Web Front-End Developer with a strong PHP background to join our development team.
 

The company provides advanced payment processing infrastructure for thousands of businesses, enabling secure, scalable, and high-availability online payment services. Our systems operate in a high-volume transaction environment and adhere to strict security and compliance standards required for financial platforms.
 

In this role, you will lead the development of modern web interfaces that support our payment management platforms, merchant portals, and internal financial systems. You will work closely with backend developers, product managers, and UX designers to build secure, performant, and scalable web applications that integrate with complex payment APIs and financial services.
 

The ideal candidate combines deep expertise in modern front-end technologies with solid experience working with PHP-based backend environments, RESTful APIs, and distributed systems. Experience working in FinTech, payment processing platforms, or PCI-compliant environments is a strong advantage.

Key Responsibilities

• Design and develop high-performance, scalable web applications for financial and payment platforms.
• Implement modern front-end architectures using frameworks such as React, Vue.js, or Angular.
• Integrate front-end components with RESTful APIs and backend microservices.
• Collaborate with backend engineers working in PHP-based systems to ensure seamless integration.
• Build responsive and user-friendly interfaces for merchant dashboards, payment management portals, and financial tools.
• Optimize applications for performance, scalability, and cross-browser compatibility.
• Ensure applications follow security best practices required in financial systems.
• Participate in architecture discussions and technical design decisions.
• Conduct code reviews and ensure adherence to coding standards and best practices.
• Troubleshoot and resolve frontend performance and integration issues.
• Mentor junior developers and contribute to the technical growth of the team.

Required Qualifications

• 5+ years of experience in professional web front-end development.
• Strong expertise in:
  • HTML5
  • CSS3 / SCSS
  • JavaScript (ES6+)
• Experience with modern front-end frameworks such as:
  • React
  • Vue.js
  • Angular
• Strong experience integrating with REST APIs.
• Solid understanding of PHP backend environments.
• Experience working with Git-based version control systems.
• Knowledge of responsive design and mobile-first development.
• Experience with debugging tools and performance optimization techniques.
• Understanding of web security concepts, including:
  • XSS
  • CSRF
  • Authentication and session management.

Preferred Qualifications

• Experience with TypeScript.
• Familiarity with modern frontend build tools such as Webpack, Vite, or npm-based workflows.
• Experience with PHP frameworks such as Laravel or Symfony.
• Familiarity with microservices architecture.
• Experience with CI/CD pipelines and automated deployments.
• Familiarity with financial systems, payment gateways, or transaction processing platforms.
• Understanding of PCI-DSS compliance requirements for payment systems.

Soft Skills

• Strong problem-solving and analytical thinking.
• Ability to work effectively in a fast-paced agile environment.
• Excellent communication and collaboration skills.
• Ability to lead technical discussions and mentor team members.
• High level of ownership and accountability for delivered solutions.

Our family-style company is looking for a Senior DevOps Engineer to build a new greenfield cloud platform from the ground up. You’ll design, implement, and operate a production-grade environment that supports multiple teams and environments across the full delivery lifecycle. This role is about ownership, autonomy, and building a reliable foundation with long-term impact.

About the Role
Our client, based in Munich, Germany, is looking for an experienced Senior DevOps Engineer to lead the architecture and implementation of a robust Azure Kubernetes (AKS) platform supporting multiple environments across the full software delivery lifecycle.

This is a hands-on individual contributor role with high autonomy and direct impact. You will take responsibility for building and evolving the platform using Infrastructure as Code, establishing GitOps-driven workflows, and embedding security best practices into every layer of the system. Success in this role means delivering a resilient, production-grade platform that balances speed, reliability, and long-term maintainability.

What you’ll do:

• Design and implement a multi-environment AKS platform on Azure with supporting infrastructure using Terraform
• Define and enforce infrastructure patterns, module structure, and deployment pipelines
• Set up and operate GitOps-based delivery workflows (Argo CD)
• Integrate observability tooling (Datadog) for metrics, logs, and traces
• Implement security best practices: RBAC, network policies, secrets management, supply chain security
• Manage Kubernetes cluster operations: upgrades, scaling, troubleshooting, hardening
• Collaborate with development teams to enable self-service platform capabilities.
   

What We’re Looking For (Must Have):

• 5+ years of professional experience in DevOps, Platform Engineering, or SRE roles
• Strong hands-on experience with Terraform (module design, state management, CI/CD for infrastructure)
• Production experience operating Kubernetes (AKS preferred; EKS/GKE acceptable if Azure fundamentals are solid)
• Solid understanding of Azure cloud services (networking, identity, compute, storage)
• Experience with GitOps tooling (Argo CD or Flux)
• Strong knowledge of Kubernetes networking, RBAC, and security hardening
• Experience with observability stacks (Datadog, Prometheus/Grafana, or similar)
• Familiarity with CI/CD pipelines and deployment automation
• Comfortable working with Git as the single source of truth for infrastructure and configuration.
   

Nice to have:

• Experience with Terragrunt, Spacelift, or similar Terraform workflow tooling
• Familiarity with Azure Entra ID (formerly Azure AD) and its Kubernetes integration
• Experience with service mesh technologies (Istio, Linkerd, Cilium)
• Knowledge of policy-as-code frameworks (OPA/Gatekeeper, Kyverno)
• Experience with container image security (including signing, scanning, and admission control) is important. A background in internal developer platforms and familiarity with SOC 2 or ISO 27001 in cloud-native environments would be a strong plus.
   

What We Are Looking For in a Candidate

Beyond technical skills, we value:

• Architectural thinking - ability to make and justify design decisions with trade-offs in mind
• Security-first mindset - defaults to secure; thinks about attack surfaces and least privilege naturally
• Pragmatism - builds what's needed, avoids over-engineering, focuses on maintainability
• Clear communication - can explain complex infrastructure concepts to both technical and non-technical stakeholders
• Ownership - takes responsibility for the platform end-to-end, from design through operations.
   

Our hiring process includes the following steps:

1. An initial introduction call with our recruiter team
2. A practical test task (take-home, ~4 hours) - candidates design a conceptual AKS platform architecture. No working code required; focus is on approach and thought process
3. An interview with our C-level team
4. A final technical interview with our client (~60-90 min) - discussion of the design task, deep-dive into past experience, and scenario-based questions
5. Job offer.
    

What we offer:

• A really promising long-lasting project (you will be proud of yourself)
• Sane and polite, but effective management
• The best corporate culture (according to our teammates' opinions)
• Competitive salary and other stuff
• Remote work, full time
• Becoming not just another team member, but a part of UKAD with unique value and long-term relationships.
   

Some facts about UKAD to help you make a decision:
During 2022-2025, we only increased cooperation with our foreign partners
UKAD combines benefits of family-sized companies, like no bureaucracy, easy access to the executives, with sustainable growth and vast opportunities
Our company is strong enough to be not just a vendor but a tech partner. We can afford to choose customers that respect developers
UKAD is one of the leading employers in Kharkiv, according to DOU.

Aren't we the company you're looking for?

Title: Admin, Service Operations
Reports to: Team Lead, Service Operations
Type: International Contractor
Location: Remote
 

Atlas Technica's mission is to shoulder IT management, user support, and cybersecurity for our clients who are hedge funds and other investment firms. Founded in 2016, we have grown 100% year over year since inception through our uncompromising focus on service.

We value ownership, execution, growth, intelligence, and camaraderie. We are looking for people who share our Core Values, thrive, and contribute to this environment while putting the customer first. At Atlas Technica, we offer a competitive salary, comprehensive benefits, and great perks to our global Team. We strive to maintain a professional yet friendly environment while promoting professional and career development for our Team Members. Join Atlas Technica now!

We are seeking Service Operations Administrators to join our growing Service Operations team within a Managed Services Provider (MSP) environment. This role is critical to the stability, accuracy, and consistency of our service delivery operations.

Service Operations Administrators are responsible for high-volume, time-sensitive operational workflows that support Service Delivery and Client Success teams. This role focuses on execution excellence, process adherence, and proactive follow-ups to ensure work is completed accurately and on time.

You will work closely with Service Ops Associates and Analysts, following established processes while helping surface gaps, risks, or inefficiencies as the organization continues to scale.

This is an execution-focused role with clear ownership and accountability expectations.

Responsibilities:

Service Proposal Generation and Repository:

• Operational Execution & BAU Support
• Own and execute assigned Service Ops BAU workflows end-to-end
• Acknowledge all assigned requests within the same business day
• Complete tasks accurately and within defined timelines
• Proactively follow up on outstanding items to prevent delays or backlog
• Core Workflows
• Meeting scheduling and coordination
• QBR preparation support and follow-ups
• NPS ticket creation, survey tracking, and follow-ups
• Weekly timesheet follow-ups and reporting support
• Rock Reset preparation and administrative support
• Scorecard data collection and updates
• Support project follow-ups (administrative layer)
• C360 change monitoring and updates
• BVOIP queue monitoring
• CSAT channel monitoring
• Support Bonusly award administration
• End-of-year operational change facilitation
• Process & Documentation
• Follow documented processes and checklists consistently
• Flag unclear or outdated documentation and escalate for clarification
• Assist with documentation updates when processes change
• Maintain accuracy in tools such as Monday.com, Outlook calendars, and internal systems
• Collaboration & Coverage
• Support team coverage during PTO or peak workload periods
• Participate in task handoffs and ensure continuity of work
• Escalate risks, blockers, or capacity concerns early

Qualifications:

• 1–3 years of experience in operations, service coordination, or administrative support (MSP experience a plus)
• Strong attention to detail and accuracy
• Excellent follow-through and task ownership
• Ability to manage multiple tasks simultaneously in a fast-paced environment
• Strong written and verbal communication skills
• Comfortable working with operational tools (ticketing systems, task boards, calendars)
• Willingness to follow structured processes and use checklists
• Ability to receive feedback and adjust quickly
• Reliable time management and calendar discipline
   

Desirable Qualities:

• Experience in an MSP, IT services, or professional services environment
• Familiarity with tools such as Monday.com, ConnectWise, Power BI, or similar systems
• Process-oriented mindset with an eye for consistency and improvement
• Proactive communicator who raises issues early
• Comfortable with repetitive, high-volume operational work
• Team-oriented and willing to support coverage when needed
• Interest in growing into more complex operational responsibilities over time

Atlas Technica is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.