Jobs at Djinni

A program of projects within the Energy domain. We will work on various applications covering generation control, distribution control, transmission control, and service crews control. The implementation area of these products is very high-scale (e.g. country-wide systems).

Requirements:

We are seeking an experienced Senior/Lead BA to join our program team. The BA will play a pivotal role in driving business analysis activities, ensuring accurate requirement gathering, and bridging the gap between business stakeholders and the technical team. The ideal candidate will have proven expertise in conducting discoveries, both onsite and remotely, with experience in the energy and/or manufacturing domains.

Requirements:

• 6+ years of experience as a Business Analyst, with at least 2 years in a Senior/Lead role
• Strong experience in gathering, analyzing, and specifying requirements
• Proven experience with discovery phases, both remote and onsite
• Deep understanding of customer needs and ability to translate them into business/technical requirements
• Excellent communication skills and advanced English proficiency (both written and spoken)
• Experience in energy and/or manufacturing domains
• Good understanding of the AI project lifecycle
• Ability and willingness to travel abroad for short-term business trips will be a plus

Job responsibilities:

• Good understanding of the client’s strategic objectives, business processes, and pain points that can be addressed through AI-driven solutions 
  Lead Idea management process for the AI project(s), including reviewing, approving and funneling ideas, ensuring necessary information is collected
• Requirements gathering, analysis, documentation, and validation for the AI project(s)
• Experience with building and delivering PoCs, PoVs, MVPs and productive builds of AI use cases
• Conduct discovery ideation workshops (onsite and remote) with business stakeholders and SMEs to identify needs and expectations
• Detailing, assessing and prioritizing business needs, converting them into clear AI use cases for data scientists, AI engineers, and development teams working together with business stakeholders and SMEs
• Assess the feasibility and business value of proposed AI use cases and support prioritization based on expected outcomes and organizational goals
• Define success criteria, key performance indicators (KPIs), and acceptance criteria for AI models and AI-enabled features
• Translate business needs into clear and detailed functional and non-functional requirements for AI and data-related initiatives
• Anticipate and identify corner cases, edge scenarios, and potential gaps in requirements, proposing solutions
• Act as a bridge between stakeholders and delivery teams, ensuring alignment of business goals with technical solutions
• Support prioritization of requirements and manage the product backlog where required
• Ensure compliance with the client’s internal processes
• Prepare and participate in client meetings, presentations, and workshops

The position is in TAM SSC (Talent Acquisition and Management Shared Services Center) - an international department responsible for supporting HR and administration processes for different countries within the company.
Our team: a cross-regional and cross-cultural team of ~20 people based in 3 countries (Ukraine, Serbia, India).
Technologies used: MS Excel as the main tool, MS Word, MS PowerPoint, and Internal Systems.

Responsibilities:

• Qualified HR services implementation for employees in different regions (countries) of DXC Luxoft presence.
• Support, organization, and performing of different types of HR personnel processing in foreign company's locations (onboarding, transfers, vacations, sick leaves, terminations) - (there is specially prepared good supervision program for newly hired employees to teach and help them to cope with subtle details of international personnel processing).
• Employees' files handling in internal informational systems.

Mandatory Skills:

• Graduate with work experience in HR area more than 1 year.
• Fluent English (written/spoken).
• Knowledge of MS Excel, experience in preparation of presentations in MS PowerPoint as well as working knowledge of MS Outlook and MS Word.
• Proactive, well-organized, and result-oriented person.
• Mature personality, excellent communication, and organization skills.
• Readiness to work overtime if needed.
• Strong task management.

Nice-to-Have Skills:

Work experience in a large multinational company.
Knowledge of the German language.

Our client is looking for a Chief Agentic Systems Architect to transform a 10+ year legacy codebase into a high‑velocity, agent‑operable architecture. 

This role sits at the intersection of software architecture, AI‑agent orchestration, and engineering governance. You will design system patterns, MCP interfaces, and cognitive context layers that allow LLMs and autonomous agents to safely refactor, test, and ship production code with minimal human intervention.
 

Responsibilities:

• Decompose legacy monoliths into agent‑readable, modular systems with strict boundaries and single responsibility
• Lead incremental modernization using the Strangler Pattern, wrapping legacy logic in modern, contract‑driven interfaces
• Architect and maintain the agent context layer: standardized Skills, Rules, and Commands for AI‑driven engineering workflows
• Build and operate Model Context Protocol (MCP) servers exposing legacy APIs, services, and databases as typed, secure, AI‑consumable tools
• Own contract‑first API design as the primary interface between human intent and autonomous agent execution
• Act as architectural gatekeeper for AI‑generated pull requests, ensuring scalability, security, and long‑term maintainability
• Mandate test‑driven development (TDD) and characterization testing to preserve legacy behavior during refactoring
• Monitor and optimize agentic reasoning loops to balance cost, speed, and architectural integrity

Requirements:

• 15+ years in software architecture, platform engineering, or technical leadership
• Deep hands‑on expertise with TypeScript, .NET, and Node.js
• Proven experience modernizing large, undocumented legacy systems
• Strong background in API design, distributed systems, and modular architectures
• Practical experience with agentic development, MCP, LLM tooling, or AI‑assisted engineering
• Bias toward clean code, deterministic systems, and production‑grade AI 

• Availability to work until 2 pm - 3pm US EST

   

Will be a plus:

• Experience with remote‑first or globally distributed teams
• Background in SaaS transformations, scale‑ups, or PE‑backed environments
• Comfort operating in high‑ambiguity, high‑ownership settings

Why this role matters:

• You are not adding AI features.
• You are designing the architectural substrate that allows AI to safely build software at scale.
• This is a career‑defining role for architects shaping how autonomous systems write, change, and govern production code.

ROLE OVERVIEW 

As our client's Chief Agentic Quality Architect, you will orchestrate the transition from traditional scripted testing to an AI-augmented quality ecosystem.

Your primary goal is to leverage agentic AI tools to generate, execute, and maintain high-fidelity test suites that keep pace with a development environment where AI agents are writing a significant portion of the production code. 

WHAT YOU'LL DO 

1. Assess & Benchmark Quality Coverage 

• Take ownership of a new product or suite of products as a hands-on quality leader. Conduct a comprehensive audit of the existing test estate across all layers — unit, integration, API, UI, sanity, and regression — evaluating depth, coverage, and reliability of each suite. 
• Evaluate the current QA tooling, frameworks, and automation maturity against client's quality benchmarks and coverage expectations. Identify systemic gaps, test debt, and high-risk areas with no automated coverage. 
• Produce a Current State & Gap Coverage Report that maps existing tooling, highlights missing coverage domains, and recommends the adoption tooling needed to close the gaps — the baseline for every roadmap that follows. 

2. Define the Quality Engineering Roadmap 

• Define missing test cases and user journeys. Prioritise end-to-end automation across critical business flows using agentic automation patterns, with a deliberate emphasis on left-heavy coverage — maximising unit and integration depth first, and extending rightward through black-box UI and regression testing. 
• Architect and own the phased quality engineering roadmap, structured as three delivery horizons: 
• Two-Week Plan: Complete the current-state assessment; identify the highest-risk coverage gaps; stand up quick-win automation on the most critical user journeys; evaluate and select the tooling to be adopted. 
• One-Month Plan: Core regression coverage established across primary domains; CI/CD quality gates operational and integrated into the development pipeline; agentic test generation producing its first validated suites. 
• Three-Month Plan: End-to-end agentic automation live and self-maintaining; Client's benchmark coverage achieved; AI guardrails enforced across all automated agent output; quality metrics visible to engineering leadership. 

3. Agentic Test Generation & Automation 

• Prompt-Based Engineering: Utilise AI agents to automatically transform business requirements and manual test cases into executable Playwright or Cypress scripts. 
• Synthetic Test Creation: Implement tools that autonomously generate test data and edge-case scenarios that human testers might overlook. 
• Autonomous Maintenance: Deploy self-healing automation frameworks that use AI to detect UI changes and update test selectors without human intervention. 

4. Guardrails for AI-Generated Code 

• Agent Regression Strategy: Design and own a comprehensive regression suite specifically tuned to catch the non-deterministic “hallucinations” or logic errors common in AI-generated code. 
• Behavioral Locking: Implement characterisation testing patterns to “lock in” the expected behaviour of legacy systems during AI-assisted refactoring. 
• Autonomous Output Validation: Define quality gates to validate the outputs of autonomous agents, ensuring they meet functional, security, and performance boundaries. 

5. Build & Mentor an AI-Skilled QA Team 

• Hire QA engineers with deep, hands-on capability in AI-assisted testing and agentic automation frameworks — not generalists, but specialists who can design, implement, and operate AI-driven quality systems in production. 
• Mentor and upskill the team on agentic workflows, guardrail frameworks, and quality benchmarks. Set the technical bar and hold the team to it through code reviews, pairing, and structured coaching. 
• Instil a quality-first engineering culture where QA is embedded throughout the development lifecycle — not a downstream gate — and every AI-generated change is treated as a quality risk until validated. 

WHAT WE'RE LOOKING FOR 

• 10+ years in QA automation engineering, SDET, or test architecture roles 
• Automation Frameworks: Expert-level proficiency in Playwright, Cypress, or Selenium. 
• AI Tooling: Hands-on experience using LLMs (Claude, GPT-4, etc.) and agentic frameworks to generate code or automate workflows. 
• CI/CD Mastery: Deep understanding of integrating quality gates into AWS-based pipelines or similar environments. 
• Architectural Mindset: Ability to design "Behavioral Snapshots" to safeguard critical business logic during rapid transformations
• Availability to work until 2 pm - 3 pm US EST

NICE TO HAVE 

• Experience in remote-first or globally distributed engineering teams 
• Background in SaaS scale-ups, legacy modernization projects, or PE-backed environments 
• Exposure to performance, load, or security testing tooling 
• Comfort operating in high-ambiguity, high-ownership environments with evolving requirements 

A leading UK-based financial services company in the medical and dentistry sectors is hiring a Lead–Senior PHP Software Engineer to join their core Automatic Lending Platform (ALP) team.

The platform powers automated lending, loan management, payment processing, and integrations with credit bureaus, lenders, and payment providers. This is a full-stack role with a strong focus on backend PHP development, working on a mature, mission-critical financial system.

The engineering team follows an AI-forward approach, actively using tools like GitHub Copilot, Claude, and Cursor to accelerate development, while maintaining high standards for security, correctness, and code quality.

Responsibilities

• Develop and maintain features across automated decisioning, loan management, and payment processing
• Build integrations with credit reference agencies (TransUnion, Equifax), lenders, and payment gateways
• Implement automated workflows using event-driven architecture and decision engines
• Work with multi-tenant systems, ensuring data isolation and security
• Optimize database queries and caching for performance and scalability
• Contribute to REST API development for internal and external integrations
• Write and maintain unit and functional tests (Codeception)
• Participate in AI-assisted code reviews
• Debug production issues involving financial transactions and third-party integrations
   
• Required Skills & Experience
• 3+ years of PHP experience (PHP 8.1+)
• Strong hands-on experience with Yii2 (ActiveRecord, components, modules, behaviors)
• Solid understanding of MVC, OOP, modern PHP features
• Strong MySQL skills (complex queries, transactions, indexing, migrations)
• Experience building RESTful APIs and authentication systems (OAuth, API keys, sessions)
• Experience with background job processing / queues
• Understanding of caching strategies (Redis)
• Frontend basics: CSS (Flexbox, Grid), responsive design
• Experience with Git, Docker, and software testing practices
• Ability to work with large, legacy codebases
• Strong debugging skills and critical thinking, especially when reviewing AI-generated code
  
  Nice to Have
• Experience in fintech, lending, or financial services
• Knowledge of Vue.js 3
• Experience with event-driven architectures, rule engines, or workflow systems
• Experience with payment processing, open banking, or credit bureaus
• Experience using AI coding tools (Copilot, Claude, Cursor)
• Experience with CI/CD pipelines, TypeScript, or other PHP frameworks (Laravel, Symfony)
  
   

Responsibilities

• Manage CEO’s calendar, meetings, and priorities
• Track tasks, decisions, and deadlines; follow up until completion
• Send timely reminders and ensure commitments are met
• Plan schedules and meetings
• Coordinate communication with teams and partners
• Handle orders, logistics, and administrative tasks
• Maintain organized systems, documents, and records
• Provide proactive, reliable day-to-day support to the CEO

Skills & Qualifications

• Advanced English (written and spoken)
• Highly organized, detail-oriented, and reliable
• Strong follow-up and time-management skills
• Ability to prioritize and manage multiple tasks
• Excellent communication and discretion
• Proactive, self-driven, and solution-oriented

• Readiness to work from 11:00 to 20:00 Kyiv time
   

  We offer

• Medical insurance after the trial period ending;
• Team-building activities;
• 24 paid vacation days per year;
• 5 paid sick leave days per year.

We are looking for a Junior Strong / Middle System Administrator to join our team. This role is ideal for a hands-on professional who combines solid technical skills with strong organizational abilities and enjoys contributing to smooth, efficient company operations.

Requirements

• 2+ year of experience in system administration and/or technical support
• Confident user of office and productivity software
• Strong troubleshooting skills across hardware, software, and network issues
• Basic understanding of office management processes and equipment maintenance
• Familiarity with IT security principles and best practices
• Strong organizational skills and ability to multitask in a dynamic environment
• Strong communications level
• English Level is Intermediate or above

Responsibilities

• Provide technical support for hardware, software, and network-related issues
• Perform routine system and equipment maintenance to ensure reliability and efficiency
• Troubleshoot and resolve technical issues to maintain a stable and seamless work environment
• Oversee office-related operations such as equipment setup, basic facility support, and vendor coordination
• Manage inventory of office supplies and IT equipment to ensure optimal resource usage
• Maintain accurate records of equipment, software licenses, warranties, and service agreements

We Offer

• Medical insurance after the trial period
• Team-building activities
• 24 paid vacation days per year
• 5 paid sick leave days per year

Delasport — Implementing Technological Solutions Here and Now

Delasport is an iGaming software company providing Sports Betting & Online Casino software and turnkey B2B solutions. Since 2010, we have made a significant impact on the industry, earning awards and expanding our global presence. With offices in Bulgaria, Ukraine, and Malta, our team of more than 500 experts continues to drive innovation and strive for excellence. We are looking for top talent to join our R&D center in Kyiv.

RESPONSIBILITIES

• Manage and maintain our cloud infrastructure on Google Cloud Platform (GCP) to ensure high availability, scalability, and security
• Design, build, and manage containerized environments using Kubernetes for deploying and orchestrating microservices
• Collaborate with software development teams to streamline the CI/CD pipeline and implement automated build, test, and deployment processes
• Develop and maintain infrastructure as code (IaC) using Terraform to automate the provisioning and configuration of cloud resources
• Implement and manage configuration management tools such as Ansible to ensure consistent and efficient deployment across environments
• Monitor system performance and identify potential bottlenecks, taking proactive measures to optimize and improve overall system reliability
• Troubleshoot and resolve issues related to infrastructure, applications, and deployments in a timely manner
• Participate in the on-call rotation with the DevOps team, responding to alerts and incidents outside of regular business hours
• Stay up-to-date with the latest industry trends and best practices related to DevOps, cloud computing, and containerization

REQUIREMENTS

• Bachelor’s degree in Computer Science, Engineering, or a related technical field
• Resilient and flexible mindset, open to changing priorities and adapting to new challenges and technologies as the business evolves
• 3+ years of experience as a DevOps Engineer or similar role with hands-on experience in Google Cloud Platform (GCP)
• Strong knowledge of containerization technologies, particularly Kubernetes, and experience managing containerized environments
• Proficiency in infrastructure automation using Terraform to provision cloud resources.
• Strong knowledge of configuration management tools, such as Ansible
• Solid understanding of CI/CD concepts and experience implementing CI/CD pipelines
• Familiarity with version control systems (e.g., Git) and their integration with CI/CD pipelines
• Strong knowledge of scripting languages (e.g., Bash, Python) for automation tasks
• Experience with monitoring and logging tools to ensure the health and performance of systems
• Strong problem-solving skills and the ability to work effectively in a team-oriented, collaborative environment
• Upper-Intermediate English level

WHAT WE CAN OFFER YOU

• Modern office in Podil with an uninterruptible power supply and the Internet
• Personal time off (21 business days of paid vacation, paid days on special occasions, sick leaves, emergency days off)
• Public holidays
• Health and life insurance with our broker, available starting from the month following the employee’s start date with the company
• Modern technical equipment
• English courses with native speakers
• Ukraine-based educational programs
• Sports activities reimbursement
• Corporate entertainments
• Happy hours on Fridays
• Gig contract support

Summary

• Support Engineer with 1-2 years of experience in customer service, skilled in troubleshooting and resolving technical issues on a digital platform.
• Experienced in handling inbound communications, prioritizing tasks, and escalating complex cases to higher-level support teams.
• Fluent in English and French, providing effective bilingual customer support.
• Proficient in office tools and basic technical terminology, with a strong focus on delivering timely, accurate solutions and guiding users on platform features.
• Preference will be given to candidates with voice/phone support experience.
• Locations: Ukraine, Bulgaria, CZ, Slovakia, Poland, Romania

Job Description

We are looking for a Support Engineer to join a cross-functional development team, providing frontline support to users of a digital platform. In this role, you will interact directly with customers, helping resolve a variety of issues - from account access challenges to guidance on platform usage and best practices.

Roles and Responsibilities

• Respond promptly and professionally to incoming customer inquiries via phone and email, ensuring timely resolution.
• Effectively manage daily workload while maintaining up-to-date knowledge of company products and services.
• Fully address customer questions and issues, ensuring they have the necessary support and resources.
• Educate users on key platform features and processes to enhance their experience and independence.
• Escalate complex issues to higher-level support teams when needed.
• Meet or exceed key performance metrics, including response time, resolution time, and customer satisfaction.
• Troubleshoot technical issues and provide practical solutions while maintaining a professional and positive attitude.

Key Skills and Qualifications

• 1-2 years of experience in customer support or a related field.
• Strong written and verbal communication skills in English and French.
• Excellent problem-solving and critical-thinking abilities.
• Customer-oriented mindset with empathy and confidence in communication.
• Ability to work both independently and as part of a team.
• Basic computer proficiency, including familiarity with office applications.
• Understanding of basic technical terminology is a plus.

Additional Information

• Supportive and growth-oriented work environment.
• Opportunities for professional development through internal events, courses, and certifications.
• Flexible working arrangements and comprehensive benefits package.

Technologies and Tools

• Office productivity tools and standard computer applications.
• Communication via phone and email.
• Troubleshooting using technical knowledge and structured problem-solving approaches.

IT/Tech Recruiter

Global Teams LTD 🌍

Remote | Ukraine
 

About Global Teams LTD:

Global Teams LTD is a global IT outstaffing and recruitment company headquartered in Israel, helping international clients build high-performing engineering and product teams. We partner primarily with Israeli and European companies, while also supporting businesses across other international markets.

Our clients range from innovative startups to established product companies across a variety of technology domains. Our core expertise includes Embedded Systems, AI/ML, Product Companies, FinTech (CFD, Forex & Trading), Cybersecurity, Cloud and VoIP Technologies, AdTech, and B2B SaaS, with new partnerships continuously expanding our portfolio.

As part of our recruitment team, you'll have the opportunity to work with diverse technologies, international stakeholders, and challenging hiring projects while contributing directly to our clients' growth.
 

Position Overview 🔍

We are looking for an experienced IT/Tech Recruiter with 3+ years of experience to join our growing global team. In this role, you will own the full-cycle recruitment process for both technical and selected business positions, partnering closely with hiring managers and international clients to deliver exceptional talent.
 

This is a fully remote position offering autonomy, flexibility, and exposure to global hiring.
 

Who You'll Be Hiring 🚀

You'll work on a wide variety of positions depending on client needs, including:
 

Technical roles:

• SW and HW Engineers (Backend, Frontend, Embedded, QA, DevOps, Data)
• Backend Engineers (Java, .NET, Python, Node.js, Go, C++)
• Frontend Engineers (React, Angular, Vue)
• Full Stack Developers
• Mobile Developers (iOS, Android, Flutter)
• DevOps & Cloud Engineers
• QA Engineers (Manual & Automation)
• Data Engineers
• Data Scientists
• AI/ML Engineers
• Cybersecurity Engineers
• Solution Architects
• Engineering Managers & Technical Leads
   

Business & Product roles:

• Product Managers
• Project Managers
• Business Analysts
• UI/UX Designers
• Technical Support Engineers
• Customer Success Specialists
• Sales & Business Development professionals
• Marketing specialists
• Finance and Operations positions (depending on client needs)
   

Key Responsibilities 🙌

• Own the full-cycle recruitment process from vacancy intake to offer acceptance.
• Source and engage top talent using LinkedIn Recruiter, Boolean & X-Ray Search, GitHub, Stack Overflow, Upwork, referrals, and other sourcing channels.
• Conduct screening interviews and coordinate technical interview stages.
• Build strong talent pipelines for current and future hiring needs.
• Partner with international clients, hiring managers, and internal stakeholders to define hiring strategies and ensure an outstanding recruitment experience.
• Maintain accurate candidate data within the ATS/CRM.
• Stay up to date with IT market trends, salary benchmarks, sourcing strategies, and recruitment best practices.
• Contribute to employer branding initiatives and continuously improve recruitment processes.
• Explore and implement AI-powered recruiting tools and automation solutions to enhance sourcing and hiring efficiency.
   

What We're Looking For ✅

• 3+ years of experience in full-cycle IT recruitment.
• Strong sourcing skills, including LinkedIn, Boolean Search, and X-Ray Search.
• Experience hiring for a broad range of technical positions.
• Experience working with international clients or stakeholders is a strong advantage.
• Excellent communication and stakeholder management skills.
• English level: B1–B2+ or higher.
• Self-driven, organized, and comfortable working in a fast-paced remote environment.
   

What We Offer 🎁

• Comprehensive benefits package, including medical insurance.
• Professional development budget and access to training courses.
• Fully remote work with flexible working hours.
• Long-term, full-time position in a stable and growing international company.
• Generous bonus system
• Great vacation and sick leave policy.
• Opportunity to work with international clients across multiple technology domains and grow your expertise in global tech recruitment.

JarvisHeart is a rapidly expanding global IT & Tech company based in Cyprus, dedicated to its team, providing an inspiring dynamic work culture.Established in 2024, we are aimed to deliver services and solutions for businesses. We attract and retain the best IT professionals, offering avenues for development and progress to provide exceptional solutions to clients around the globe. Join us and become a part of JarvisHeart’s success story.

🌟 Requirements

• 1+ years of experience in iGaming (Game Operations / Casino Operations)
• Proven experience working with Tier-1 GEOs (must-have)
• Strong understanding of the casino game lifecycle (adding, testing, activation, updates, archiving)
• Hands-on experience working with game providers and aggregators
• Experience with game integrations and provider communication
• Experience in managing Casino Lobby (categories, providers)
• Understanding of game availability across GEOs, locales, and player segments
• Experience in monitoring game performance and identifying tech issues
• Good communication skills and cross-functional collaboration
• English — Intermediate+ (for communication with provider)

🎯 Responsibilities

• Manage the full game lifecycle (adding, testing, activation, updates, and archiving
• Work closely with game providers and aggregators (communication, issue resolution, integrations)
• Monitor game performance and availability across GEOs and player segments
• Maintain and optimize Casino Lobby (categories, providers, game placement)
• Monitor product stability and escalate technical issues
• Collaborate with Product, Retention and VIP teams

What we offer:

• 17 vacation days (Enjoy vacation policy to recharge and explore. We believe work-life balance is key to personal and professional well-being.)
• 15 paid sick days (Your health matters. We offer paid sick leave to ensure you can recover without financial stress)
• Insurance after the probation period (Your well-being is our priority. After completing the probationary period, you’ll gain access to our comprehensive insurance plan to support your health and peace of mind.)
• Public holidays off (Take time to celebrate and enjoy national holidays with friends and family without worrying about work.)
• Work equipment provided (Start your journey with the best tools for success! We provide all the necessary equipment to help you work efficiently and comfortably.)

Sii Ukraine is a subsidiary of Sii Poland — the leader in IT, engineering, and consultancy services with over 7500 IT experts in Poland and more than 250 prestigious customers. We are looking for ambitious and top-quality professionals to join our project teams.

The project is delivered for a well-known company that designs and manufactures seating solutions for the railway industry.
We are looking for an experienced and proactive professional who brings not only strong technical expertise, but also fresh ideas and a creative mindset. The ideal candidate is open-minded, solution-oriented, and eager to drive improvements rather than just follow existing processes.
A solid background in working with steel and plastics is essential, along with the ability to combine engineering knowledge with a practical approach to design and production.

Requirements:

• Hands-on experience with SAP BPC 10.1, including system configuration, administration, and maintenance.
• Strong knowledge of common SAP BPC issues, including the Excel Add-in, with the ability to troubleshoot and resolve technical problems.
• Solid understanding of financial processes within SAP BPC and experience ensuring their stability, reliability, and robustness.
• Experience providing L2/L3 functional support in an Application Management Services (AMS) environment.
• Experience working in a functional support role rather than as an implementation or system redesign consultant.
• Strong troubleshooting, incident analysis, and problem-solving skills.
• Ability to collaborate effectively with business users to resolve functional issues and ensure smooth system operation.

Diya is a successful Ukrainian IT company providing full-service IT solutions for businesses worldwide. Our company has a solid professional background in providing remote technical support services to companies across different industries, helping them deliver excellent customer experience.

We are a friendly crowd of it-savvies. Working shoulder to shoulder in a virtual crew gives us the flexibility to provide better solutions and exceed our customers' expectations.

Now we are looking for a Business Applications Support Specialist with hands-on experience in the technical IT arena to support internal and external customers.

Responsibilities:

• Support and management of the corporate customer communication platform:
  • Set up dedicated email accounts for customers.
  • Automation rules configuration.
  • Reports configuration and delivery.
  • Monitoring and prioritization of new tickets
  • Processing tasks according to established/documented procedures
  • Collecting information for escalation to the senior team
• Support and management of the internal transportation management systems:
  • Account management.
  • Provide management of access roles and permissions.
  • User support.

Qualifications:

• English B2+ (Upper-Intermediate).
• Solid knowledge of business and task management platforms (e.g., Jira, Zendesk, ClickUp) will be an advantage, as well as experience as a user or support representative.
• Basic understanding of CRM system structures.
• Proficiency in office applications (Word, Excel, Google Docs) will be an advantage.
• Desire to learn new technology and ability to consume significant volumes of new information (position requires extensive training).
• Readiness to different time shifts (our operations are 24/7).

What we offer:

• The work schedule consists of 5 shifts per week, each lasting 8 hours, with 2 days off according to the schedule 
• Paid vacation and sick leave.
• Healthcare insurance and gym.
• Access to professional psychological consultations to support your well-being.
• We provide a corporate English tutor to help you level up your communication skills for international projects.
• Training and useful experience.
• Real career opportunities, paid training.

Diya is experiencing sustainable growth and we are currently looking for new team members to join our technician team. This job opening has arisen due to the rapid promotions of our existing specialists.

If you are enthusiastic about technical things and possess theoretical and hands-on skills, even if you do not have any prior work experience, we encourage you to send us your resume. We require that you have a strong desire to work in this field, and communication and written English skills at least at the B1 level.

We are a successful Ukrainian IT company providing full-service IT solutions for small and medium businesses across the world. Our company has a strong professional background in providing remote technical support services to companies across different industries helping them deliver excellent customer experience.

We are a friendly crowd of it-savvies. Working shoulder to shoulder in a virtual crew gives us the flexibility to provide better solutions and exceed our customers' expectations.

Diya is currently looking for a Technical Support Engineer for a full-time position, who is tech-savvy with excellent troubleshooting skills to join us.

The position is for our first level of support working directly with end-users to resolve technology issues remotely for our nationwide client base. An engineer will be exposed to multiple desktops, network, and server technologies in our diverse customer infrastructure environments. The L1 position responds to, resolves, and escalates incoming technical client issues and requests submitted by phone, e-mail, chat, or ticketing system, focusing on superior customer service. There is a paid trial period of 3 months for this position.

Responsibilities for Technical Support include but are not limited to the following:

Provide expert remote desktop support and basic server administration with a focus on:

• Client satisfaction.
• Service delivery quality.
• Technical excellence.

Qualifications:

• Experience with Windows operating systems and office applications.
• Excellent troubleshooting skills.
• Excellent communication and people skills.
• Ability to learn new technologies quickly.
• Ability to work within tight deadlines.
• Ability to multitask and perform under pressure.
• Readiness to different time shifts (our operations are 24/7).
• Detail-oriented, self-motivated, punctual, quick-thinking, creative and proactive.
• Intermediate level of English (both spoken and written).
• Experience with the Microsoft 365 platform would be a big advantage.

What we offer:

• Comfortable work environment, remote work.
• Competitive salary.
• Paid vacation and sick leave.
• Healthcare insurance and gym.
• Training and useful experience.
• Work in a young and friendly team.
• Career opportunities and professional growth.

Diya is a successful Ukrainian IT company providing full-service IT solutions for businesses worldwide. Our company has a solid professional background in providing remote technical support services to companies across different industries, helping them deliver excellent customer experience.

We are a friendly crowd of it-savvies. Working shoulder to shoulder in a virtual crew gives us the flexibility to provide better solutions and exceed our customers' expectations.

We are looking for a Junior Operations Specialist to join our expanding Operations Team for our key partner in Canada - a leading logistics provider. This role is a fantastic launchpad into Cloud and DevOps engineering. You will play a crucial role in providing 24/7 monitoring and operational support to ensure the seamless functionality, reliability, and scalability of high-load systems. 

Key Responsibilities:

• Monitor system performance, availability, and reliability across Azure cloud services, applications, and APIs.
• Track and identify anomalies in real-time using Azure Monitor, Datadog, Splunk, and Sentinel following defined instructions.
• Diagnose and resolve incidents efficiently according to pre-defined Standard Operating Procedures (SOPs).
• Triage and escalate complex, non-standard issues to senior engineering teams.
• Maintain up-to-date documentation of systems, workflows, and incident logs.
• Theoretical knowledge or hands-on experience with Microsoft Azure (Azure Fundamentals level or similar coursework).
• Basic understanding of networking fundamentals (TCP/IP, HTTP/HTTPS, REST APIs) and Windows.
• Familiarity with monitoring and alerting tools (e.g., Splunk, Azure Monitor, Application Insights) is highly preferred.
• Knowledge of incident management processes and ticketing tools (Atlassian Jira, ServiceNow, etc.).
• English level B1+ (strong written communication is essential for ticketing and documentation).
• Readiness to work in shifts (including night shifts and weekends to cover 24/7 operations).

What we offer: 

• Great career track: an ideal step stone to grow into Cloud Engineer role. 
• Comfortable work environment & fully remote collaboration.
• Paid vacation, sick leave, healthcare insurance, gym, training and certified training 
• Psychologist services
• Comprehensive onboarding, training, and continuous mentorship. Work with a young, dynamic, and supportive team.