Jobs at Djinni

We are looking for a result-driven Lead Generation Manager to join our growing team.

Hiring process: Intro call with a Recruiter — Technical interview — Offer.

Requirements:

- Your English level at least Intermediate;
- Experience in the position of Lead Generation Manager in an IT company from 3 years;
- Experience working with Upwork or Mail, LinkedIn;
- Understanding of Upwork lead-generation mechanics: strategy creation, profile optimization, and improving conversion rates;
- Understanding of tender/RFP processes is a plus;
- Deadline- and quota-driven;
- Written and verbal communication skills;
- Decision making skills the ability to multitask and prioritize your workload.

Responsibilities:

- Research, identify, and reach out to potential leads through Upwork, Mail, LinkedIn;
- Write highly-customized cover letters;
- Meet and exceed KPI goals;
- Analyze and report on lead generation metrics to track progress and identify areas for improvement;
- Own the full Upwork lead-generation process end-to-end, including strategy optimization, profile improvement, hypothesis testing, and increasing conversion rates;
- Participate in the search and qualification of tenders (RFP/RFQ), including gathering information for proposals and aligning with the Sales and Marketing teams;
- Collaborate with sales teams to develop effective lead-generation strategies;
- Support the marketing team by providing market insights, feedback on content, helping optimize Upwork portfolios, and testing outreach/ICP hypotheses;
- Result-oriented with the understanding of KPI/OKRs and how they fit;
- Experienced in research approaches, techniques, and familiarity with the most common tools for data search and searching/validating emails (PhantomBuster, snov.io, Hunter, NeverBounce, etc.);
- Develop and maintain a database of leads and prospects for future reference (Hubspot).

What we offer:

- Flexible work format - remote, 8-hour working day without time trackers;
- Competitive salary;
- TIght-knit and friendly team;
- Personalized career growth;
- Up to 50% coverage of the cost of professional courses;
- Vacation time, sick-leaves, national holidays ;
- Competitive bonuses for a personal recommendation of new employees;
- Professional development tools (mentorship program, tech talks and workshops);
- English classes with a teacher;
- Corporate events and team buildings.

Our client stands out in the online gambling sector and is known for offering exciting slot games around the world. With a creative center in Barcelona and beyond, they are dedicated to creating high-quality games that deliver immersive user experiences. 

Requirements

• 2+ years of experience as a 2D Animator.
• Experience with Spine (must-have).
• Experience creating animations for slot games / iGaming projects (must)
• Excellent knowledge of Adobe Photoshop and Adobe After Effects.
• Strong understanding of traditional animation principles
  (timing, spacing, squash & stretch, anticipation, etc.).
• Experience creating and animating game UI / interfaces.
• Solid portfolio with shipped / released commercial projects.
• Interest and readiness to use AI tools for concepts, assets, and workflow improvement.
• Clear and effective communication skills.
• Strong team player, open to learning new tools, technologies, and approaches.

Responsibilities

• Create and set up 2D character, object, and UI animations in Spine.
• Animate environments and in-game elements for slot games.
• Develop and configure visual effects using particle systems
  (Particle Designer, Particle Illusion, Magic Particles, etc.).
• Improve the overall visual quality and polish of existing animations (timing, smoothness, readability).
• Collaborate closely with artists, game designers, and developers to integrate animations into the game.
• Help design and optimize the animation pipeline, including the use of AI tools where relevant.
• Participate in animation reviews and provide / receive constructive feedback.

Сompanу offer:

• A vibrant and innovative work environment within a leading company in the online gambling industry.
• The opportunity to be part of a global team of experts passionate about creating exceptional gaming experiences.
• Career development prospects and continuous learning opportunities.

We are looking for a Head of Creative Marketing to join United Tech and take full ownership of the creative strategy behind our paid traffic performance. This role is your chance to make a direct impact on high-growth products in a highly competitive niche (US/UK/CA/AU markets), where every idea and decision truly matters. You will be responsible for developing and executing a creative marketing strategy, leading the full production process from concept to final asset, and building a strong creative team from the ground up. Expect the freedom to drive bold initiatives, make independent decisions, and influence key business results,  all in a fast-paced, bureaucracy-free environment

About the product:  We operate in the fast-growing social networking space that’s transforming how people connect online in a live-streaming segment that is growing by over 21% annually. We build products that combine streaming, video content, interactivity, and communities, with a focus on the global market. One of our flagship products is an ad-free international streaming platform where users engage in real time through video chats and live broadcasts. But that’s just part of our ecosystem, we’re also developing other products within the niche, each with its own mechanics, audience, and monetization model. Our team tackles complex analytics, AI solutions, personalization, and the scaling of high-load systems. If you’re passionate about shaping the future of social networking, we’d love to have you on board!

In this role, you will

• Deliver ad creative concepts and iterations that align with key KPIs for multiple products
• Support and improve the creative production pipeline in close collaboration with User Acquisition Managers
• Manage and grow the Creative Marketing team, including Designers and Creative Marketing Lead
• Plan and coordinate team workflows to ensure timely and effective output
• Track and report on the performance of creatives and team members
• Set up and maintain efficient creative marketing processes
• Develop and refine a testing methodology for ad creatives to improve performance and scalability
• Motivate the team through regular meetings, feedback sessions, and performance checkpoints

It’s all about you

• 1+ year of experience as Head of Creative Marketing Department
• Basic understanding of User Acquisition and Performance Marketing
• Proven experience in generating and developing creative concepts
• Solid workload management and deadline adherence
• Hands-on experience with creative testing approaches
• Strong leadership and team motivation skills
• Strategic thinking with focus on achieving product KPIs
• Excellent communication and presentation skills
• English level B2+
• Team-oriented mindset and strong communication skills

Would be a plus: 

• Experience with video chat or live-streaming products

What we offer

Care and support: 

• 20 paid vacation days, 15 sick days, and 6 additional days off for family events
• 100% medical insurance coverage
• Sports and equipment reimbursement
• Team building events, corporate gifts, and stylish merch
• Financial and legal support
• Position retention and support for those who join the Armed Forces of Ukraine
• Participation in social initiatives supporting Ukraine
   

Comfortable working environment:

• Work from our Kyiv hub or remotely with a flexible schedule 
• Workspace rental reimbursement in other cities and abroad
• Modern equipment or depreciation of your own tools
   

Investment in your future:

• Collaborate with a highly-skilled team of Middle & Senior professionals, sharing practical cases and expertise in the social networking niche
• 70% of our heads and leads have grown into their roles here – so can you!
• Performance-oriented reviews and Individual Development Plans (IDPs)
• Reimbursement for professional courses and English classes
• Corporate library, book club, and knowledge-sharing events
   

Hiring process

• Intro call
• Technical Interview
• Test Task (optional)
• Final Interview
• Reference check
• Offer

Main takeaway: This role is for a Shopify Frontend/Theme Developer with deep expertise in Shopify themes, Liquid, HTML, CSS, and storefront customization, plus solid understanding of performance, UX, and apps/integrations.

What to Include in Application

• Short description of relevant Shopify theme experience.
• Portfolio or links to live Shopify stores worked on (specify what was done).
• Code samples (Liquid/HTML/CSS/JS) are a plus.
• Expected availability (full-time/part-time/freelance) and time zone.
  
  About the Role

The Shopify Developer will be responsible for building, customizing, and optimizing Shopify storefronts with a strong focus on theme development, Liquid templating, and pixel-perfect front-end implementation. This role requires someone who deeply understands Shopify’s theme architecture, can turn designs and business requirements into high-converting, fast, and mobile-first online stores, and can troubleshoot complex theme issues.

Key Responsibilities

• Develop, customize, and maintain Shopify themes (Online Store 2.0, sections, templates, metafields).
• Write clean, efficient code in Liquid, HTML5, CSS3/SCSS, and JavaScript for Shopify storefronts.
• Implement and customize theme sections, snippets, layouts, and templates for product pages, collections, carts, and custom pages.
• Translate Figma/Sketch/Adobe XD designs into fully responsive Shopify pages with pixel-perfect UI.
• Configure and work with Shopify metafields, dynamic sources, and theme settings.
• Customize and integrate Shopify apps (reviews, upsell, bundles, subscriptions, translations, page builders, etc.) and handle front-end adjustments to match the store’s design.
• Optimize storefront performance: page speed, asset loading, CSS/JS optimization, image handling, and Core Web Vitals.
• Implement and adjust navigation, filters, search, and collection logic to improve UX and conversion.
• Handle multi-language / multi-currency front-end considerations if needed (e.g., RTL support, Hebrew/English, etc., if relevant).
• Create and maintain reusable components and code standards for multiple stores/brands.
• Debug and resolve theme, styling, and Liquid logic issues, including conflicts between themes and apps.
• Collaborate with designers, marketers, and product/operations to implement new features and A/B tests on the storefront.
• Ensure front-end implementation aligns with SEO best practices (clean markup, headings, schema where applicable).
• Maintain version control (Git) and follow structured deployment and testing processes.
• Provide technical input and effort estimates for new features or store changes.

Required Skills & Experience

• Proven experience as a Shopify Developer / Shopify Theme Developer (include a requirement for a portfolio or live store links).
• Deep understanding of:
  • Shopify Liquid (templates, sections, snippets, loops, conditionals, filters).
  • Shopify theme architecture (Online Store 2.0, JSON templates, dynamic sections).
  • HTML5 and CSS3/SCSS with strong knowledge of responsive design and cross-browser compatibility.
• Solid experience with front-end JavaScript (Vanilla JS; jQuery acceptable if used in current themes).
• Experience customizing existing themes (e.g., Dawn, Prestige, Impulse, etc.) and/or building custom themes from scratch.
• Strong understanding of responsive, mobile-first development and UX best practices for e-commerce.
• Ability to integrate and customize Shopify apps at the theme/front-end level.
• Familiarity with Shopify admin, theme editor, and basic store setup (navigation, collections, product types, etc.).
• Experience with version control (Git) and working in a collaborative environment.
• Strong debugging skills and ability to troubleshoot Liquid, CSS, and JS issues quickly.
• Attention to detail and ability to deliver clean, maintainable, and well-documented code.
• Good communication skills and ability to translate business/marketing requirements into technical implementation.

Nice-to-Have (Optional)

• Experience with Shopify Plus features (Script Editor, checkout customizations within the allowed scope, etc.).
• Experience with headless Shopify or Storefront API (React/Next.js, Remix, etc.).
• Knowledge of Klaviyo/Email integration, tracking scripts (Meta, Google, TikTok), and basic analytics events on the front end.
• Experience with RTL layouts and multi-language themes.
• Familiarity with SEO, CRO, and A/B testing tools.
• Experience working with task runners/build tools (Webpack, Gulp, npm scripts) for asset bundling.

Personal Qualities

• Detail-oriented, with a strong sense of ownership over the storefront experience.
• Proactive in suggesting UX improvements and performance optimizations.
• Comfortable working in a fast-paced e-commerce environment with frequent iterations and experiments.
• Able to self-manage, prioritize tasks, and deliver on deadlines.

🚀 Hi! Welcome to Megafair — an international startup provider in the skill-based and slot iGaming niche, where excitement meets intellectual challenge. We create high-quality, innovative gaming products that set new industry standards and captivate players worldwide.

With a truly global team, we work across multiple markets, blending creativity, technology, and expertise to deliver exceptional gaming experiences. Our vision is bold, and our plans are big — this is your chance to join us from the ground up and grow together with a fast-scaling startup.

If you’re ready to be part of a team where every idea matters, challenges inspire, and achievements are celebrated, Megafair is the place to make your mark.

REQUIREMENTS

• 2+ years of experience in iGaming integrations or a similar technical role;
• Experience with operators, aggregators, or platform integrations;
• Solid understanding of API, network routing, logs, and basic troubleshooting;
• Experience with task management tools (Jira or similar);
• English level B2+ (spoken and written);
• Strong problem-solving and communication skills;
• Proactive, results-oriented, able to “get things done”.

WE OFFER

• Compensation: competitive salary;
• Tech tools: modern technical equipment;
• Time Off: 20 vacation days, 10 sick days annually;
• Work-Life Balance: flexible remote, options without time tracking;
• Language Learning: reimbursement for foreign language courses;
• Support network: work with a team you can learn from and every day;
• Diversity: we pride ourselves on our international working environment;
• Power supply: compensation for electricity, power banks, generator fuel, etc.;
• Professional Growth: emphasis on internal promotions for career advancement.

RESPONSIBILITIES

• Manage integrations with partners; 
• Provide technical support during and after integration;
• Monitor integration progress and timelines;
• Communicate with external partners and internal teams;
• Ensure stable launches and smooth go-live processes.

CANDIDATE JOURNEY

Interview with Recruiter - Interview with Manager - Interview C-level

We are seeking a proficient English-speaking Call Centre representative (incoming and outgoing lines) to join our team! Your main mission will be helping customers solve their issues while ensuring a high level of service and satisfaction.

Key Responsibilities:

• Engage with customers through inbound and outbound calls, and emails
• Answer questions about products and services, primarily within the jewellery sector
• Assist with technical, financial, and general support issues
• Escalate complex cases to other departments and keep customers informed
• Report website errors or issues

What we expect:

• Proficiency in English (C1 level) – both verbal and written communication
• 1 year of experience in a similar position
• Positive, empathetic, and professional attitude toward customers
• Strong analytical and problem-solving skills

Skills:

• Attention to detail and thoroughness
• Excellent communication skills
• High level of self-organisation
• Confidence, enthusiasm, and the ability to manage workload effectively
• Strong work ethic
• Quick adaptation to changes in a dynamic business environment
• Capability to work independently and as part of a team
• Proficiency in handling large volumes of information

Will be a plus: 

• Prior experience with Zendesk and Magento
• Knowledge of other foreign languages (Dutch, German, French, Italian, Spanish)
• Possession of a personal laptop if residing abroad

Work conditions:

• Remote work
• No night shifts
• Work schedule: 16:00-01:00 (Kyiv time) / 9:00-18:00 (New York time)
• 8-hour workday
• Shift schedule: 4 working days per week. Sunday - fixed weekend
• Approximately 16-19 working days per month

We offer:

• Competitive salary
• Health insurance after 6 months in the company (if you are in Ukraine)
• English Speaking Club
• Quality training, onboarding into the team, and curator support
• External seminars and training for professional development
• Team-building events in Ukraine
• Cosy office in Kyiv, which you can visit in case of power outages
• Paid vacations (including sick leave)
• Corporate psychological program 

Why us?

We create a modern environment where knowledge, teamwork and openness are valued. If you enjoy helping people and want to grow with the company, we would love to have you on our team!

📩 Send your CV with your expected salary and level of English and German proficiency.

We will contact candidates who pass to the next stage of selection.

Remote | Full-Time | CET/EET

About Us

My Real Profit is a SaaS analytics platform for Amazon sellers. We are focused on delivering clear, actionable insights to our clients.

Role Overview

We are looking for a Lead Generation/Sales specialist with 1+ year of B2B experience, comfortable with numbers, and not afraid of a fast-moving SaaS workflow.

Key Responsibilities

• Communicate with leads and existing clients via email, messages, LinkedIn, etc.. 
• Manage subscription changes, renewals, and updates (Stripe).
• Support leads throughout the full sales cycle.
• Keep CRM records up-to-date.
• Work with the sales team on feedback collection, reporting and process improvements.

Requirements

• 1+ year of sales/marketing experience.
• Familiarity with CRM systems (HubSpot is a plus).
• Comfortable with numbers and simple analytics.
• English: Upper-Intermediate (B2) or above.
• Located in Ukraine or Europe (CET/EET time zones).

Nice to Have

• Experience with Amazon sellers or Amazon analytics tools.
• Experience in client/sales calls
• Basic familiarity with Stripe.

What We Offer

• Fully remote work environment.
• 15 days Paid Time Off (PTO).
• 13 paid holidays.
• 3 paid sick days.
• Company-covered work laptop (or reimbursement for equipment).
• Professional growth in a company with a strong data culture.

We are looking for an enthusiastic and proactive Intern .NET + Angular Developer to join our dynamic team!

Requirements:
— Solid understanding of object-oriented programming (OOP);
— Good knowledge of C#, .Net Standard, .NET 6+, ASP Web API;
— Basic knowledge of Unit testing;
— Basic knowledge of MSSQL;
— Knowledge of Angular(React) + TypeScript;
— Upper-Intermediate English level (both written and spoken);
— Proficiency with Source Control tools such as Git.

Would be a plus:
— Basic understanding of GoF Design Patterns;
— Understanding of microservice architecture;
— Containerization (basics of Docker/Kubernetes) + Azure;
— Attention to details;
— Practice experience in pet projects.

Responsibilities:
— Develop project functionalities;
— Manage databases with MS SQL;
— Implement frontend features with Angular.

We offer:
— 3-month Internship schedule: Monday to Friday, 10.00-19.00;
— Office-based/remote work;
— No time trackers or other bureaucratic measures;
— Practical experience on internal projects;
— Networking with experienced professionals willing to share their knowledge and experience;
— Opportunity to obtain a contract with HYS Enterprise as a Junior specialist;
— Gifts for birthdays and professional holidays;
— Participation in internal and external events.
Upon successful completion of the internship and mutual agreement to proceed with a contract, the candidate is expected to commit to working with us for a minimum of one year.

✅ Requirements:

✔️At least two years of experience in an advertising agency, digital agency, or in-house design studio.

✔️Experience in managing design tasks for digital marketing and media buying teams.

✔️Experience in handling complex marketing projects that included different teams and a dozen clients.

✔️Readiness to work in a constantly changing environment, to align tasks with goals.

✔️Expertise in managing a creative team.

✔️Ready to receive and give feedback and include conclusions in the final product.

✔️Attention to logic and details.

✔️Ability to meet deadlines. Work iteratively, and share results early and often.

✔️Work with Monday, Jira, Slack and Google Docs. Familiar with Figma and PowerPoint.

✔️Advanced speaking and writing English level.

✅ Responsibilities:

✔️Managing copywriting and concept development tasks from different marketing teams: briefing, prioritisation, negotiation with internal clients, and rejecting poorly written or needless tasks.

✔️Time and people management: delivering tasks and tracking the loading of copywriters, track deadlines.

✔️Initiate calls or correspond with customers as soon as they see an incomprehensible task and inadequate deadlines.

✔️Create brief templates, sheets, collections of images, translations, etc. Everything that helps the customer set the task faster and more accurately, and the copywriter to complete it more efficiently.

✔️Lead the setting and improvement of working processes.

✔️Participate in resolving the situation if the writer's work is not accepted or delivered late.

✅ We offer excellent benefits, including but not limited to:

✔️23 working days of vacation per year.

✔️6 sick days without a doctor's note.

✔️Medical insurance.

✔️Birthdays, milestones and employee anniversaries celebrations.

✔️Modern offices with snacks and all the essentials.

✔️Social Club with more than 50 events per year - coming soon.

✔️Breakfasts and lunches in the office (partially covered).

✔️Language classes & tennis lessons (partially covered).

Bold moves start here. Make yours. Apply today!

Check Point is looking for Senior Full Stack Node.js Engineer to team in the network security field, striving to provide the leading SASE platform in the market. Our innovative approach, merging cloud and on-device protection, redefines how businesses connect in the era of cloud and remote work. Our team values collaboration, flawless execution, and an agile mindset. We offer continuous learning opportunities, including access to training programs, conferences, and workshops to help you grow professionally.

Join us and be part of a team that values innovation, collaboration, and excellence in cybersecurity!

RESPONSIBILITIES

• Take ownership of the end-to-end development process for software components/services, including research, design, development, testing, rollout, and monitoring.
• Contribute to key technological and architectural decisions to drive innovation and scalability.
• Mentor and guide other engineers within the team through activities such as code reviews, dedicated sessions, and pair programming.
• Analyze and enhance the efficiency, scalability, and stability of various system components.
• Collaborate closely with Designers, Product Managers, and Software Engineers to ensure the delivery of high-quality products to our customers.

SKILLS

• 6+ years extensive experience with Node.js/React/TypeScript.
• Proven track record of designing and building native-cloud web applications from scratch on AWS.
• Strong understanding of microservice architecture, including serverless (lambda).
• Experience working in Agile scrum teams.
• Solid grasp of design patterns, software development techniques, and clean code practices.
• A team player with a proactive and can-do approach.
• Experience with Test-Driven Development (TDD) and Behavior-Driven Development (BDD) is a plus.
• Bachelor’s degree in computer science/engineering.
• Upper-Intermediate level of English.

WE OFFER

• Work in a creative friendly environment using cutting-edge technologies.
• Work-life balance and flexible schedule.
• Competitive compensation with focus on your expectations; annual salary review.
• 24-day paid vacation and 100% paid sick leave.
• Financial support and legal support for individual entrepreneurs from our side.
• Professional, language and soft skills trainings.
• Health insurance coverage: individual and family, Fitness plan.

The role is on-site for our Warsaw office.

✅ Requirements:

🧠 Experience & Skills

✔️ 5 + years of solid background in UX/UI design and market research, ideally in the gambling industry (highly desirable);

✔️ Background working in product companies, with a deep understanding of product development cycles;

✔️ Advanced skills in Figma and design systems;

✔️ Strong information architecture, wireframing, and user research abilities;

✔️ Ability to interpret data and turn it into actionable design insights;

✔️ Experience designing for mobile apps and responsive web platforms.

🎯 Abilities & Mindset

✔️ Strong problem-solving skills to tackle complex design challenges;

✔️ Excellent communication and collaboration skills;

✔️ Creative mindset with an eye for innovation and detail;

✔️ Comfortable working in a fast-paced, dynamic environment;

✔️ Ability to prioritize tasks and manage multiple projects simultaneously.

🎓 Education

✔️ A degree in User Experience Design, Interaction Design, Human-Computer Interaction, or a related field is a plus

✅ Responsibilities:

✔️ Create intuitive, user- and business-centric designs that enhance the player experience and comply with regulatory standards;

✔️ Conduct competitor research and usability testing to inform and justify design decisions;

✔️ Build wireframes and prototypes in Figma to communicate design concepts clearly;

✔️ Collaborate on the UX of new features while considering legal and compliance requirements;

✔️ Design visually appealing interfaces following our design system;

✔️ Partner with cross-functional teams (Product, Dev, QA) to ensure the successful implementation of designs.

✅ We offer excellent benefits, including but not limited to:

🚀 Career growth opportunities in an international and dynamic environment;

📚 Opportunity to develop language skills with partial compensation for language courses;

🎁 Special gifts for birthdays, weddings, and newborns;

🏝️ 20 working days of paid annual vacation, plus paid sick leaves;

🍲 Office snacks and refreshments;

🏋️ Sports package to support a healthy lifestyle;

🩺 Comprehensive medical insurance for you and your partner;

📍 Comfortable office with great facilities in a prime location;

🎉 Exciting corporate events, team-building activities, and international company parties.

Join BrainRocket and rock with us! 🚀

About your key responsibilities and impact:

• Designing and implementing scalable and efficient software architectures;
• Writing, testing, and debugging complex code for new and existing software applications;
• Providing guidance and mentorship to junior engineers and team members;
• Conducting thorough code reviews to ensure code quality, security, and best practices;
• Creating and maintaining comprehensive technical documentation for software development and system design;
• Leading and managing software development projects, ensuring timely delivery and quality (shared responsibility with the Delivery Manager);
• Working closely with cross-functional teams, including product management, design, and operations, to align development efforts with business goals;
• Researching and implementing new technologies and methodologies to improve software performance and development processes;
• Identifying and resolving complex software issues and technical challenges;
• Driving continuous improvement in software development practices and processes;
• Communicating effectively with stakeholders, including presenting technical concepts and project updates;
• Delivering code to production in a timely manner according to business expectations.

Essential professional experience:

• 5+ years of experience in back end;
• System Design & Architecture – strong experience designing scalable, resilient .NET systems using microservices, event-driven and cloud-native architectures (Azure/AWS);
• Backend Expertise – advanced C# skills, RESTful API development, asynchronous programming, and deep understanding of design and resilience patterns (DDD, CQRS, circuit breaker, etc.);
• Database Mastery – proficiency in SQL optimization, data modeling, indexing, and experience with both relational and NoSQL databases;
• Messaging & Performance – hands-on Kafka expertise, high-load system optimization, caching, and distributed computing;
• DevOps & Cloud – solid experience with CI/CD pipelines, Docker/Kubernetes, and infrastructure automation;
• Quality & Observability – strong focus on testing (xUnit, NUnit), monitoring (Serilog, App Insights), and secure coding practices;
• Leadership & Collaboration – mentoring peers, driving technical decisions, and ensuring engineering excellence within Agile teams;
• Languages – Intermediate+ English, B2+ Ukrainian/Russian

About us:

Entravel is a member’s club for discounted luxury travel and white-label hotel platform provider focusing on the crypto industry, backed by VCs and prominent European founders. Our hotel product is incredibly strong; we offer more than one million properties, and our rates are amongst the lowest in the world. In fact, on most 5* hotels you won’t find a platform with lower rates than Entravel.

We are looking for a Customer Support Specialist to join the Entravel team and deliver exceptional service, working the evening shift from 4:00 PM to 1:00 AM (EEST), Wednesday through Sunday.
 

If you’re passionate about helping others and thrive in a dynamic, fast-paced environment, we’d love to hear from you!

Responsibilities:

• Assist customers via chat, email, and social media, delivering solutions tailored to their needs.
• Respond to customer inquiries and messages in English (knowledge of additional languages is a bonus).
• Support teammates by fostering a collaborative environment through peer learning and constructive feedback.
• Own customer issues: identify their needs and deliver effective solutions promptly.
• Educate customers on using our platform efficiently and guide them through the booking process.
• Act as a customer advocate, retaining loyalty through proactive problem-solving and suggesting improvements.
• Collaborate on team goals by supporting, educating, and resolving issues efficiently.
• Share insights with management regarding team performance, morale, and customer trends.
• Identify the root causes of customer issues and resolve them in line with company policies.

• Ensure a consistently high level of customer service at all times.

   

Requirements:

• Good command of English (both written and verbal); additional languages are a plus.
• Outstanding communication skills, with the ability to explain complex concepts clearly.
• 1+ years of experience in customer support.
• Strong understanding of customer communication workflows.
• Problem-solving mindset with the ability to take ownership and resolve issues independently.
• Familiarity with complex systems, preferably within the travel, crypto, or financial services sectors.
• Exceptional organizational and time-management skills.

• Research-oriented, with a focus on internal issue resolution rather than escalation.

   

What We Offer:

• Competitive Salary: High standards of remuneration reflecting your contribution and skills.
• Vacation: Enjoy 22 days of vacation for full rejuvenation and life enjoyment.
• Sick Leave: Ensure your health with 15 days of sick leave per year.
• Special Leave Cases: Support for significant life events such as weddings, childbirth, or the loss of a close family member.
• Private Entrepreneur Support: Comprehensive support for individual entrepreneurs, ready to assist you with any issues related to individual entrepreneurship. Consultations and support for registration and tax accounting matters.

The challenge

Datagrok is a next-generation analytics platform built from first principles to unify data, compute, and scientific workflows in the browser. Enterprises use Datagrok to run complex analytics at scale - across chemistry, biology, clinical research, and beyond.

We need someone who will become an expert on the platform - documenting it, testing it, teaching it, and enabling customers to use it effectively.

This is a hybrid role at the intersection of engineering, QA, technical writing, and customer enablement. It starts technical and becomes customer-facing as you grow.

What you'll do

This role is structured in two phases. You’ll first learn and master the platform by writing, testing, and building with it. Once confident, you’ll evolve into the person who helps customers understand, adopt, and get the most out of Datagrok.

Phase 1 (months 1-6): platform mastery

Learn the platform deeply:

• Work across technical writing, QA, and light development
• Learn Datagrok’s capabilities, JS/TS API, plugins, and workflows
• Create and maintain technical assets: docs, code samples, tutorials, and videos
• Lead QA and manage 2 manual QA engineers
• Design and execute test strategies (manual + automation)
• Develop repeatable test plans for platform features, APIs, and workflows
• Identify and fix gaps in documentation, UX, and quality

Phase 2 (months 6+): customer enablement

Take on customer-facing responsibilities once platform-proficient:

• Provide first-line technical support: answer questions, triage issues, guide users
• Prepare responses for RFPs, RFIs, and customer FAQs
• Update docs based on customer feedback
• Act as the voice of the customer inside the company
• Own and refine the customer onboarding experience
• Deliver customer training sessions and product demos

Requirements

Must have:

• Strong junior-to-mid-level JavaScript/TypeScript skills
• Fluent English (C1+), excellent written and spoken communication
• 2+ years leading QA efforts (manual + automation), including test strategy design
• Ability to learn complex systems and understand architecture
• Ability to explain technical concepts clearly to developers, scientists, and business users
• Strong user-oriented mindset
• System-level thinking: spots gaps in docs, tests, UX

Nice to have:

• Background in UX/UI or a strong eye for clarity and structure
• Experience with scientific or life-science software
• Prior customer-facing technical role (Solutions Engineer, Technical Account Manager, etc.)

Why this role is unique

• You’ll get a 360° view of a cutting-edge scientific analytics ecosystem
• You will become one of the most knowledgeable users of Datagrok
• You’ll work across engineering, QA, docs, product, UX, and customer success
• You’ll shape how teams and customers learn and adopt Datagrok

If you want to build, test, teach, and enable - all in one role - we’d love to talk.

Since 2013, Duanex has been building bespoke software for international companies and startups — from mobile apps to complex cloud solutions. Our clients span health & fintech, digital banking, and large insurance organizations. We follow Agile best practices, and automated testing is a core part of our delivery.

We are looking for a DevOps Engineer to join our team. You’ll work across a diverse technical landscape with an international team. The customer is migrating from an on-premise setup to Hetzner, and CI/CD processes are being moved to GitLab.

What you’ll do

• Support and evolve infrastructure across multiple environments
• Assist with the transition of CI/CD pipelines from Jenkins to GitLab
• Automate provisioning and configuration using Ansible and Terraform
• Update and maintain servers and software stacks (including Java, GlassFish)
• Maintain and improve observability stack (Grafana, Prometheus)
• Work with Dockerized services and internal tools such as RabbitMQ, PostgreSQL, nginx
• Collaborate closely with developers and architect to keep systems stable, secure, and scalable 

Technical skills

• 4+ years of DevOps 
• Strong understanding of automation and configuration management (Ansible, Terraform)
• Experience with GitLab CI/CD and Jenkins
• Solid Docker knowledge
• Experience with: RabbitMQ, PostgreSQL, nginx
• Familiarity with monitoring tools: Grafana, Prometheus
• Experience working with or maintaining: SonarQube, Nexus, APISIX

Would be a plus

• Kubernetes
• AWS or Azure experience

Work format & perks

• Remote-friendly; optional office in Kyiv or Lviv
• Flexible schedule
• 20 paid vacation days + 10 paid sick days
• Accounting support
• Medical insurance offered after 3 months of employment

Hiring process

Recruiter interview → Technical interview → Client interview