Jobs at Djinni

We’re a fast-growing startup in the social discovery space. Our product is a premium marketplace where people from all over the world connect with each other. We grow quickly because we stay close to our users and build smart, AI-driven solutions for them.

Now we’re looking for a Customer Success Specialist to help our users feel supported, safe, and valued. You will communicate with customers through calls, email, and live chat, helping them resolve issues quickly and professionally.

Why You’ll Like Working With Us

• A small but strong team of 20+ people who have already shown proven success in creating high-impact businesses.
• Tasks that go beyond standard support: you’ll work with sensitive cases and partner with Product and Development teams.
• Grow alongside a fast-scaling international company and gain deep expertise in customer success within the social domain.
• Competitive pay, recognition for your work, and a clear path for professional growth.

What You’ll Do

• Build long-term, trust-based relationships with premium, high-value customers.
• Provide empathetic, professional, and tailored support, resolving issues quickly and fairly.
• Handle sensitive escalations, including billing disputes, service concerns, and legal-related cases.
• Track and understand customers' needs to deliver personalized, proactive solutions.
• Manage multiple tasks: from priority tickets and documentation to cross-team collaboration.
• Share insights with Operations, Product, and Development teams to influence product improvements and enhance customer satisfaction.

What We Expect

Must-Haves

• Responsibility: You own the result, not just the process.
• Advanced or Upper-Intermediate English (spoken and written).
• Strong communication: empathy, patience, and active listening.
• Experience handling conflicts and sensitive situations.
• Attention to detail and ability to manage several tasks at once.
• Readiness to work night shifts and adapt to rotating schedules

Nice-to-Haves

• 2+ years in Customer Success, Account Management, or VIP Support.
• Experience with Freshdesk or similar tools.
• Background in payments, disputes, or legal cases.
• Skills in reducing churn and building customer loyalty.

What You Get

• Competitive salary with growth potential.
• Flexible schedule: 120 hours per month, including 5−6 night shifts. 3/3 schedule: Morning 07:00 - 15:00, Afternoon 15:00 - 23:00, Night 23:00 - 07:00.
• Opportunities to learn: access to our library, mentorship, and regular feedback.
• Startup vibe: less bureaucracy, more freedom, direct impact.

• Recognition and rewards for great results.

   

How We Hire

1. Test task
2. HR interview
3. Interview with Support Lead

We are a fast-growing start-up in the social discovery niche with a premium transactional marketplace that helps users around the globe connect. Our platform has already found its place in the niche by focusing on tech innovations like AI, unconventional approaches to users, and carefully built algorithms.

We are looking for a strong Customer Support Representative who will join and strengthen our team. Our well-coordinated team of 20+ professionals has successful experience in building and scaling products in the adult social discovery space.

What will you do?

The CS role is all about ensuring our users have the best possible experience and keeping our community safe. You will communicate with customers through calls, email, and live chat, helping them resolve issues quickly and professionally.

You will also work closely with our Operations, Product, and Development teams to share customer feedback and help improve the product.

What are our goals?

• Maintain high-quality customer service standards

• Support business growth and team scaling

   

You are a match if you:

• Are passionate about high-level customer service and user retention
• Can troubleshoot issues and see them through to resolution
• Are confident handling billing and account-related questions
• Communicate clearly via calls, email, and chat
• Take ownership of customer requests

• Continuously learn and improve your skills

   

What does it take to join us?

• 1+ years of experience as a Customer Support
• Strong experience in fast-paced, high-load support environments
• Advanced/Upper-Intermediate English (written and spoken)
• Proven ability to exceed KPIs and SLAs
• Ability to work with minimal supervision
• Strong multitasking and prioritization skills

• Analytical mindset and proactive problem-solving

   

Strong advantage:

• Experience in social discovery
• Experience with CRM systems (Zendesk, Freshdesk, Intercom, etc.)
• Experience handling billing or technical issues

• Sales or retention background

   

What do we offer?

• Professional growth alongside company growth
• Flexible schedule: 120 hours per month, including 5−6 night shifts. 3/3 schedule: Morning 07:00—15:00, Afternoon 15:00 — 23:00, Night 23:00 — 07:00
• Feedback-driven, open-minded culture
• Fair recognition of strong contributors
• Minimum bureaucracy, maximum independence

• Access to corporate library and professional development resources

   

Selection stages:

1. Test task
2. HR interview
3. Interview with the Support Lead

Real Estate & Facilities Organization

• Responsibilities:

  Receiving incoming calls
  Working with mail, couriers, courier services
  Management of incoming/outgoing correspondence
  Participation in the organization of guest visits
  Meeting visitors, employees, etc
  Meeting rooms management
  Ordering and issuing office supplies (incl. purcashing)
  Collection of orders and purchase of products for coffee breaks, office supplies
  Preparation of copies and scans of documents
  Preparation of printed materials
  Organization of coffee breaks and lunches during meetings
  Support of internal document flow

• Mandatory Skills Description:

  Accuracy, attentiveness, responsibility, sociability
  ability to work in a team
  ability to work in multitasking mode
  ability to work with a large amount of information
  1 year experience as a secretary or administrator in a global company

• Nice-to-Have Skills Description:

  experience of work with financial systems (Oracle/SAP)

Key requirements:

Experience:

• Proven experience in developing web applications using WebGL for at least 5 years;
• A portfolio with examples of projects demonstrating skills in working with WebGL.

Deep knowledge of WebGL API:

• Expert understanding of the low-level WebGL API and its capabilities.;
• Ability to work with shaders (GLSL) for vertex and fragment programs;
• Knowledge of the basic concepts of 3D graphics: transformation matrices (modeling, view, projection), lighting, texturing, buffers (vertex, index).

Knowledge of JavaScript:

• Excellent knowledge of JavaScript (ES6+);
• Understanding of asynchronous programming and working with DOM.

Mathematics for graphics:

• Good understanding of linear algebra and geometry required for 3D graphics.

Working with API:

• Experience integrating with RESTful API and other web services. Experience with other types of API (especially RPC) will be a plus;
• Understanding of the principles of the HTTP protocol;
• Ability to process data in JSON and other formats.

Working with version control systems:

• Mandatory knowledge of Git and experience with GitLab, GitHub or Bitbucket;
• Understanding of the principles of optimizing the performance of WebGL applications.

Knowledge of modern web technologies:

• Good understanding of HTML and CSS.

English:

• Spoken and written English at a level sufficient for reading technical documentation and communicating with the team (B1 or higher).

Additional desirable skills:

• Experience with 3D engines and libraries for WebGL (e.g. Three.js, Babylon.js);
• Knowledge of the principles of physics engines (e.g. Cannon.js, Ammo.js);
• Knowledge of the principles of shader development (GLSL);
• Experience with WebAssembly (Wasm) to improve graphics performance;
• Knowledge of CI/CD (Continuous Integration/Continuous Delivery) principles;
• Experience working in Agile teams;
• Ability to estimate deadlines and stick to them;
• Proactivity, responsibility, ability to work in a team;
• Desire to develop and learn new technologies.

We offer:

• An interesting project and non-trivial tasks that will allow us to show your professional attitude and creativity;
• Friendly team;
• Comfortable working schedule and working conditions;
• Opportunity to work remotely as well as in an office located in the city centre;
• Stable, competitive salary;
• Paid vacation and sick leaves;
• Opportunity for professional growth and career development;
• English, paid professional courses, coffee/fruits and other pluses :)

Key Responsibilities:

• Analyse and formalise requests from business and stakeholders; conduct sessions to clarify problems, goals, and context;
• Identify and decompose problems; apply techniques for information gathering and structuring (interviews, document analysis, observation, data analysis);
• Prepare and refine business and functional requirements;
• Create User Stories and Acceptance Criteria for tasks in Jira/YouTrack;
• Support the Product Owner in analysing, clarifying, and preparing requirements, as well as in managing priorities and task planning;
• Prepare and maintain up-to-date documentation in Confluence;Work with context — understand dependencies between tasks, systems, and teams;
• Participate in roadmap preparation and ensure consistency of product development plans;
• Verify the requirement implementation accuracy together with QA;
• Participate in daily stand-ups, planning sessions, and retrospectives;
• Use basic prototyping tools (e.g., Marvel, Figma, Miro) to clarify user flows and logic;
• Review final designs required for task definition;
• Collaborate with the development team to clarify implementation details;Keep the backlog and task statuses up to date.

Core Skills:

• Strong communication skills and the ability to solve problems diplomatically and build constructive team relationships;
• Understanding of SDLC, Agile, and Waterfall principles;
• Ability to formulate clear, testable requirements and Acceptance Criteria;
• Solid understanding of frontend technologies (HTML, CSS) and client-server interaction principles;
• Basic experience working with design systems and understanding how to use them to refine requirements;
• Proficiency with Jira, YouTrack, Confluence, or similar tools;
• Systemic thinking and the ability to see relationships between requirements and product goals;
• Attention to detail and strong analytical, structured thinking.
   

Additional Skills:

• Experience in fintech or trading systems will be a strong advantage (but not mandatory);
• 1–2 years of experience in IT projects (as a Business Analyst, Product Owner Assistant, or QA);
• Understanding of web platform and API principles;
• Ability to create simple diagrams (BPMN, Flowcharts, User Flows);
• Experience collaborating with QA teams.
   

Language Requirements:

• Intermediate English level for working with technical documentation and team communication.

We offer:

• An interesting project and non-trivial tasks that will allow us to show our professional attitude and creativity;
• Friendly team;
• Comfortable working schedule and working conditions;
• Opportunity to work remotely as well as in an office located in the city centre;
• Stable, competitive salary;
• Paid vacation and sick leaves;
• Opportunity for professional growth and career development;
• English, paid professional courses, coffee/fruits and other pluses :)

We are looking for a skilled Vue.js Developer to join our team and contribute to an exciting project for a well-known international brand in the Strength & Conditioning equipment industry.

🚀 Project

You will be working on a high-visibility product in the fitness equipment domain, contributing to the development of modern, scalable, and high-performance web applications used by customers worldwide.

🔧 Tech Stack

• Vue 3
• TypeScript
• Pinia (state management)
• PrimeVue
• PrimeFlex

• Real-time features (SignalR / WebSockets)

   

🎯 Responsibilities

• Develop and maintain scalable frontend applications using Vue 3 and TypeScript
• Implement state management using Pinia
• Build responsive UI components with PrimeVue and PrimeFlex
• Integrate real-time features using SignalR/WebSockets
• Collaborate closely with backend developers and designers
• Participate in code reviews and contribute to architectural decisions

• Ensure high performance and responsiveness of applications

   

✅ Requirements

• Strong experience with Vue 3 and TypeScript
• Hands-on experience with Pinia
• Experience with PrimeVue and PrimeFlex
• Familiarity with real-time communication (SignalR or WebSockets)
• Solid understanding of modern frontend architecture and best practices
• Experience working in Agile/Scrum environments
• Upper-Intermediate English or higher
   

⭐ We Offer

• Participation in a long-term, stable project with a global impact
• Opportunity to work with modern technologies and cloud solutions
• Flexible schedule and remote-friendly team
• Professional growth within a supportive and collaborative environment

Required Skills
Frontend Development
JavaScript (ES6+) - understanding of language fundamentals, async/await, promises
HTML5/CSS3 - semantic markup
CSS Grid and Flexbox - ability to create complex layouts
React.js or Vue.js - one framework at basic level
Responsive design - mobile version, media queries
Backend Development
Node.js with Express.js
TypeScript - strong typing, interfaces, generics
REST API - understanding principles, creating CRUD operations
Databases - PostgreSQL or MySQL, basic SQL queries
Authentication - JWT tokens, basic security principles
DevOps Skills
Git - basic commands, working with branches, pull requests
Docker - creating Dockerfile, working with containers
Linux - basic commands, terminal navigation
Cloud Services - AWS/Google Cloud/Azure at beginner level
CI/CD - understanding concepts, experience with GitHub Actions or GitLab CI
Desired Skills
Advanced TypeScript features
Experience with MongoDB or other NoSQL databases
Kubernetes (basic understanding)
Nginx for proxying and load balancing
Monitoring and logging (Prometheus, Grafana)
Infrastructure as Code (Terraform basics)
Soft Skills
Desire to learn and grow
Ability to work in a team
English proficiency for reading technical documentation
Ability to solve problems independently
Responsibility and punctuality
Employment Conditions
Experience: 6+ months in development
Work format: remote work
Employment: full-time
Probation period: 3 months
Nice to Have
Personal projects or portfolio on GitHub
Active LeetCode/Codewars profile with regular algorithm practice
Understanding of Agile/Scrum methodologies
Experience working with version control systems in a team
Basic knowledge of testing (unit tests)
Cloud platform certifications

About the Company

International fintech project registered in the Czech Republic, operating in the crypto ↔ fiat exchange (B2C) space.
The company is building a secure and transparent service that allows retail clients to exchange cryptocurrencies and traditional currencies.

The project operates in preparation for MiCA regulation and follows EU AML/Compliance standards. All clients проходят mandatory KYC verification.

Customer Support Specialist
Location: Warsaw (office)

Responsibilities:
• Handle customer inquiries via chat, email, and ticketing system
• Consult clients regarding deposits and crypto transactions
• Support users during KYC verification process
• Monitor ticket statuses and ensure timely responses
• Escalate complex cases to Finance / Compliance teams

Requirements:
• Experience in customer support (fintech or e-commerce is a plus)
• English B1–B2
• Basic understanding of payment systems and cryptocurrencies
• Attention to detail
• Ability to work according to procedures

Nice to have:
• Experience in fintech or crypto
• Experience working with customer service platforms

CrunchCode — міжнародна сервісна ІТ-компанія з досвідом близько 7 років у розробці вебсервісів і вебзастосунків. Ми працюємо у форматах staff augmentation (outstaff) та outsourcing і підключаємо спеціалістів до проєктів клієнтів у довгостроковій моделі співпраці.

Ми працюємо переважно з проєктами в доменах логістики (включно з last mile),e-commerce, fintech та банкінгу, а також enterprise-рішеннями.
Для нас важливо, щоб проєкт був “чистим” і зрозумілим з точки зору етики та цінності для користувачів.

Ми принципово не беремо проєкти, пов’язані з:
● gambling / гемблінгом,
● adult-контентом та порнографією,
● шахрайством або будь-якою розробкою, що спрямована на обман чи маніпуляції.

What We Offer:
● Fully remote work
● Long-term, stable project
● High level of autonomy and trust
● Minimal bureaucracy
● Direct impact on business-critical logistics systems
● Long-term engagement, not a short-term contract.

Required: 
At least 80h per month 

Stack: National Instruments LabVIEW, .NET (C#), DQMH.

Requirements (Must-have):
•  Proven commercial experience with NI LabVIEW
•  Strong understanding of LabVIEW architecture and development principles
•  Experience working with legacy systems
•  Hands-on experience with maintenance, bug fixing, and incremental improvements
•  Understanding of .NET (C#); migration experience would be a strong advantage
•  Ability to analyze existing code and refactor where needed
•  Good English communication skills

Responsibilities:
•  Support and maintain the existing software developed in NI LabVIEW
•  Perform bug fixing and implement change requests (CRs)
•  Analyze the current system architecture and business logic
•  Participate in the gradual migration of the solution from LabVIEW to .NET
•  Collaborate with the development team and contribute to technical discussions
•  Ensure stability and reliability of the solution during the transition phase

Hiring Process:
- Intro call
- Technical discussion (focused on real experience)
- Offer
Start: ASAP

We are looking for a passionate Billing/Payment Product Manager to join us and make our products greater!

What drives success in this role:

Experience in integrating and managing various payment service providers and payment methods across global regions from the merchant (B2C) side.

Experience in optimizing billing processes, including chargeback and refund management, as well as risk assessment.

Experience working with dispute rates.

Ability to analyze product metrics, identify areas for improvement, and implement effective strategies.

Strong communication and collaboration skills to effectively liaise with internal teams, external partners, and customers.

Proficiency in English.

Proven leadership experience in driving product development, ensuring regulatory compliance, and fostering cross-functional collaboration.

Finance & Compliance Manager
Location: Warsaw (office)

International fintech project (EU), operating in crypto ↔ fiat exchange (B2C), is looking for a Finance & Compliance Manager to strengthen financial and compliance operations.

The project operates under EU AML/KYC requirements and is preparing for MiCA regulation alignment.

Responsibilities:

– Control of transaction flow (C2B)
– Monitoring of payment operations
– Communication with banks / EMI / PSP
– Onboarding of new payment solutions
– AML / KYC control procedures
– Analysis of unusual transactions (EDD / Source of Funds)
– Preparing responses to bank inquiries

Requirements:

– Experience in finance / fintech / payment systems
– Understanding of SEPA / SWIFT
– Basic knowledge of AML / KYC
– Strong analytical mindset
– English B1–B2

Nice to have:

– Transaction monitoring experience
– Experience communicating with banks and payment providers

We are looking for Backend/Golang Developers to join our team.

You will be responsible for building and evolving a high-performance backend platform that powers real-time, user-facing applications in a scalable and reliable microservices environment.

Key Responsibilities:

• Build a cutting-edge real-time cross-selling platform;
• Take ownership of the backend that powers multiple user-facing apps, advancing our state-of-the-art gRPC-based microservice architecture;
• Actively participate in code reviews to ensure that our platform and codebase meet the highest quality standards;
• Take a proactive role in all aspects of platform design and development, with a strong emphasis on scalability and availability.

Bring to the team:

• Solid experience with gRPC, REST API, and Backend testing;
• Strong familiarity with Agile methodologies, fostering collaboration, and adaptability;
• Excellent communication and problem-solving skills;
• Experience building Go applications with a focus on resilience and uptime;
• Fluent business English.

We offer:

• Maximum flexibility;
• Professional trainings, conferences and certifications;
• Corporate events and benefits;
• Professional literature;
• English courses.

We are looking for an ambitious and motivated specialist to join Grodas Group as a Junior Lead Generation Specialist with 0.5 year of experience.This role offers professional growth in international IT sales, working with modern tools to generate and qualify leads. Previous experience in research, communication, or sales is a plus - strong motivation and willingness to learn are a must.

Requirements:

- 0.5 year of experience in a similar position;
- English Proficiency: B1-B2;
- Strong Analytical skills;
- Positive attitude and passion on achieving results.

Nice to have:
- Any IT courses.

Responsibilities:
- Manage UpWork activities: initiate, execute usine supportive tools, control, track results and analyse it;
- Collect the database for outreach on Linkedin;
- Create the value-based outreach sequence;
- Launch and maintain the campaign on Linkedin either manually or using automation tools like Sales Navigator and Linked Helper 2;
- Conduct research and launch the LinkedIn campaigns for on-site meetings for Sales manager in the USA and Canada;
- Conduct research and collect requirements of cooperation with influencers based on certain criteria;
- Conducting negotiations on Linkedin in correspondence with potential clients;
- Qualify and schedule a meeting with potential clients(call);
- Organize the meetings (calls) for the Sales Manager;
- Reporting of completed work in Google Sheets and Jira;
- Creating and updating marketing materials for employees;
- Competitors analysis;
- Work with the CRM system Hubspot;
- Reporting to the Sales Manager and negotiate/initiate new sales strategies;
- Maintain contact with the team to obtain the necessary information for work.

What we offer:

- 100% remote work from anywhere.
- Opportunity for growth. After the trial period, we will be happy to reimburse you for the cost of additional professional training, and you will also have an excellent opportunity to grow to the position of sales manager.

- Freedom. Share your craziest ideas – we’ll do our best to help you make them real;

- Stay healthy. We’ll compensate you 50% for your gym, Pizza Friday, and English classes.

This job could be yours! Contact us if you're interested. Open to working together!:)

We are looking for an ambitious and motivated specialist to join Grodas Group as a Lead Generation Specialist with 1 year of experience.This role offers professional growth in international IT sales, working with modern tools to generate and qualify leads. Previous experience in research, communication, or sales is a plus - strong motivation and willingness to learn are a must.

Requirements:

- 1 year of experience in a similar position;
- English Proficiency: B1-B2;
- Strong Analytical skills;
- Positive attitude and passion on achieving results.

Responsibilities:

- Manage UpWork activities: initiate, execute usine supportive tools, control, track results and analyse it;
- Collect the database for outreach on Linkedin;
- Create the value-based outreach sequence;
- Launch and maintain the campaign on Linkedin either manually or using automation tools like Sales Navigator and Linked Helper 2;
- Conduct research and launch the LinkedIn campaigns for on-site meetings for Sales manager in the USA and Canada;
- Conduct research and collect requirements of cooperation with influencers based on certain criteria;
- Conducting negotiations on Linkedin in correspondence with potential clients;
- Qualify and schedule a meeting with potential clients(call);
- Organize the meetings (calls) for the Sales Manager;
- Reporting of completed work in Google Sheets and Jira;
- Creating and updating marketing materials for employees;
- Competitors analysis;
- Work with the CRM system Hubspot;
- Reporting to the Sales Manager and negotiate/initiate new sales strategies;
- Maintain contact with the team to obtain the necessary information for work.

What we offer:

- 100% remote work from anywhere.
- Opportunity for growth. After the trial period, we will be happy to reimburse you for the cost of additional professional training, and you will also have an excellent opportunity to grow to the position of sales manager.

- Freedom. Share your craziest ideas – we’ll do our best to help you make them real;

- Stay healthy. We’ll compensate you 50% for your gym, Pizza Friday, and English classes.

This job could be yours! Contact us if you're interested. Open to working together!:)

Summary

Backend Engineer, Node.js, Postgres. Remote role building core platform systems for an enterprise AI product. 5+ years of experience required.

About the company

Our client builds an AI platform that enables enterprises to customize and deploy AI capabilities for their specific needs. The platform team is central to this work, responsible for infrastructure, shared components, and internal tooling that the rest of engineering depends on.

The role

This is a hands-on implementation engineering position. You'll work on deploying, configuring, and integrating the platform for enterprise clients, translating their requirements into working solutions, deployed at clients' infrastructures. The role sits between product engineering and customer success: technically deep, but with awareness of real-world client needs.

You'll collaborate closely with platform engineers and business teams, occasionally joining business discussions to clarify technical requirements or explain implementation details.

What you'll work on

• Implementing and configuring platform deployments for enterprise customers
• Building integrations between the platform and client systems
• Working with internal teams to understand client requirements and translate them into technical solutions
• Contributing to implementation tooling, documentation, and repeatable deployment processes
• Troubleshooting and resolving issues during and after deployment
• Occasionally participating in client calls to gather requirements or provide technical guidance

What we're looking for

• Strong proficiency in Node.js and TypeScript
• Experience with React and frontend integration
• PostgreSQL/similar RDBMS and general data modeling knowledge
• Familiarity with cloud platforms (AWS, Azure, or GCP), multi-cloud exposure is valuable
• Clear communication skills, - comfortable explaining technical concepts to non-technical stakeholders
• Ability to work independently and manage multiple implementation workstreams
• 5+ years of software engineering experience

Useful additions / nice to haves

• Experience with AI platforms or AI/LLM integration
• Familiarity with CI/CD pipelines and infrastructure-as-code
• Vue.js experience
• Background in enterprise software implementation or professional services
• Previous work in similar roles