Jobs at Djinni

Gamzix company is a dynamic player in the iGaming industry:

— Was founded in March 2020 with a vision to redefine the world of online slot games

— Has already successfully produced 60 slot games

— The team has grown to over 115 skilled professionals, and we continue to grow

— Our main hub is in Warsaw — right in the heart of Europe

— With a strong focus on quality and compliance, we hold the prestigious MGA B2B Critical Supply License and certifications from industry leaders iTechLabs and GLI, ensuring the highest standards

As part of our growth strategy, Gamzix is launching its own dedicated Slot Game Studio, focused on building high-quality, scalable slot products from the ground up.

As we expand, we're looking for a passionate Senior Front-End Developer

Responsibilities:

• Development of complex mechanics for games
• Support for game architecture at a technical level (game implementation)
• Making suggestions to improve the code base on the gaming side
• Working with a cross-competency team
• Estimation of work on game mechanics, meeting deadlines
• Write clean code

Requirements:

• 5+ years of front-end software development experience
• 3+ years of experience with Pixi/Three JS, Phaser or Cocos 2D within the gambling/game industry.
• Understanding the principles of asynchronous programming
• Understanding of the principles of SOLID, GRASP, KISS, DRY, YAGNI
• Understanding OOP principles
• Stay updated with the latest trends and technologies in frontend development
• Propose and implement innovative solutions to improve the development process
• Experience in developing process automation tools

Hiring process:

• 1st interview — Recruiter
• 2nd — Hiring manager
• 3nd — PM interview
• final interview — CTO, HRD

What we offer

• Market-level salary in the IT/Gaming industry
• Hybrid model in Warsaw; full remote for other locations
• Paid Sick Leave: up to 10 working days per year
• Paid Time Off: 18 vacation days, 10 days off, paid state holidays
• Annual Performance Review
• Professional Development Support: reimbursement for external courses, training & certifications
• Referral bonus — bring in awesome people and get rewarded
• Open and transparent communication — accessible C-levels, quick decision-making, humor and friendliness in meetings and within the team
  
  Please note that feedback on your application will be provided within two weeks if a positive decision is made regarding your candidacy.
  
  I give my consent in accordance with the Law on the Protection of Personal Data dated June 1, 2010, No. 2297, effective from January 1, 2011, for the processing of information classified as personal data.

We ship multiple times a day. Tests catch regressions. You catch what machines can’t.

This role is not about ticking boxes or validating acceptance criteria. It’s about living inside the product, thinking like a user, and steering us toward a better experience—every single day.

What you’ll do

• Manually test new features alongside a strong automated test suite
• Explore the product like a real user: find edge cases, inconsistencies or confusing flows
• Actively challenge “it works” when it doesn’t feel right
• Write clear, actionable bug reports that engineers can fix fast
• Work closely with engineers and the CTO in a Continuous Delivery environment

What we’re looking for

• You’re curious, observant, and slightly obsessive about details
• You care deeply about user experience and product quality
• You think in scenarios, not just requirements
• You communicate clearly in English, especially in writing
• 1-3 years of QA experience in an agency or start up

Technical knowledge (HTML, CSS, JavaScript, etc.) is nice to have, not required.

Why you’ll like it here

• Real ownership over product quality and user experience
• Work with a sharp, motivated team that gets things done
• Continuous delivery: your feedback influences what ships today, not next quarter
• Remote-first, with a killer Berlin office when you want it

If you want to learn how high-quality software is really shipped—and how great products feel, not just function—this role is for you.

We are looking for a Middle Python Developer (AWS Lambda) to join the Dataforest team. If you are looking for a friendly team, a healthy working environment, and a flexible schedule ‒ you have found the right place to send your CV.

    Skills requirements:

• 3+ years of experience with Python;
• Experience with AWS services (Lambda, Step Functions, API Gateway, SQS, Fargate);
• Experience with SQL and query optimisation;
• Experience integration of 3rd party services;
• Strong understanding of client-server model, REST API approach, authorization/authentication principles;

• Strong understanding of asynchronous/multithread/multiprocess programming;

   

     Optional skills (as a plus):

• Experience with Redis and Lua scripts;

• Experience with payment systems integrations (Stripe, Shopify, Recurly, Paypal, Braintree, etc.).

   

     Key responsibilities:

• Developing server applications (APIs). Within these applications, developers need to describe core logic and integrations with third-party services.
• Writing scripts similar to DAGs in AirFlow or AWS Lambdas. These scripts should process information using Pandas or implement some simple business logic.
• Developing applications with a distributed architecture (microservices).

• Developing client applications for data retrieval. These data will later be processed by developers from the DS and DE departments.

   

  We offer:

• Great networking opportunities with international clients, challenging tasks;
• Building interesting projects from scratch using new technologies;
• Personal and professional development opportunities;
• Competitive salary fixed in USD;
• Paid vacation and sick leaves;
• Flexible work schedule;
• Friendly working environment with minimal hierarchy;
• Comfortable, spacious, and well-equipped office in the city center;
• Team building activities, corporate events.

Dataforest is looking for a Middle Data Engineer to join our team and work on the Dropship project — a cutting-edge data intelligence platform for e-commerce analytics.
You will be responsible for developing and maintaining a scalable data architecture that powers large-scale data collection, processing, analysis, and integrations.

If you are passionate about data optimization, system performance, and architecture, we’re waiting for your CV!
 

     Requirements:

• 2+ years of commercial experience with Python.
• Advanced experience with SQL DBs (optimisations, monitoring, etc.);
• PostgreSQL — must have;
• Solid understanding of ETL principles (architecture/ monitoring/ alerting/search and resolve bottlenecks);
• Experience with Message brokers: Kafka/ Redis;
• Experience with Pandas;
• Familiar with AWS infrastructure (boto3, S3 buckets, etc);
• Experience working with large volumes of data;
• Understanding the principles of medallion architecture.
   

     Will Be a Plus:

• Understanding noSQL DBs (Elastic);
• TimeScaleDB;
• PySpark;
• Experience with e-commerce or fin-tech.
   

     Key Responsibilities:

• Develop and maintain a robust and scalable data processing architecture using Python.
• Design, optimize, and monitor data pipelines using Kafka and AWS SQS.
• Implement and optimize ETL processes for various data sources.
• Manage and optimize SQL and NoSQL databases (PostgreSQL, TimeScaleDB, Elasticsearch).
• Work with AWS infrastructure to ensure reliability, scalability, and cost efficiency.

• Proactively identify bottlenecks and suggest technical improvements.
   

  We offer:

• Working in a fast growing company;
• Great networking opportunities with international clients, challenging tasks;
• Personal and professional development opportunities;
• Competitive salary fixed in USD;
• Paid vacation and sick leaves;
• Flexible work schedule;
• Friendly working environment with minimal hierarchy;
• Team building activities, corporate events.

Dataforest is looking for a CTO for an outsourcing company, who can own the technical direction across multiple client projects.
This role is about architecture, technical decision-making, and leadership — working closely with delivery, presales, and clients to design scalable, reliable solutions.

You’ll influence technology choices, shape engineering standards, support presale activities, and help teams deliver high-quality backend and data-driven systems, with optional involvement in AI / GenAI initiatives.

Responsibilities

• Own and drive the technical vision and architecture
• Make key decisions around backend (Python / Django) and data platforms
• Design and oversee data pipelines and data architecture
• Scale systems, engineering processes, and the team
• Provide technical leadership: mentoring, reviews, and best practices
• Participation in presale and architectural decision-making
   

Requirements

• 5+ years of experience with Django / Python
• 2+ years of hands-on experience in Data Engineering
• Experience building or integrating AI / GenAI solutions
• Experience in a technical leadership role (CTO, Tech Lead, Architect, Senior Engineer)
• Strong understanding of backend and data system design
• Ability to translate business goals into technical solutions
• Experience working in an outsourcing company
• English level: Upper-Intermediate or higher
   

Technical stack (expected expertise)

• Backend: Python, Django, Django REST Framework, Celery
• Frontend: React, React Native, Next.js
• Databases: PostgreSQL, MySQL; understanding of NoSQL
• Data Engineering: SQL, ETL/ELT pipelines, data modeling, DWH concepts
• Data Tools: Airflow / Prefect / similar orchestration tools
• Cloud & DevOps: AWS, Docker, CI/CD, Azure/GCP -optional
• APIs & Integration: REST, async processing, message queues (Kafka / RabbitMQ — plus)
• Payment system: Stripe, Shopify, Recurly, Paypal or Braintree

• AI & GenAI: LLMs (GPT, OpenAI API or similar), LangChain, RAG - optional

   

  We Offer:

• Great networking opportunities with international clients, challenging tasks;
• Building interesting projects from scratch using new technologies;
• Personal and professional development opportunities;
• Competitive salary nominated in USD;
• Paid vacation and sick leaves;
• Flexible work schedule;
• Friendly working environment with minimal hierarchy;
• Team building activities, corporate events.

Looking for a Data Engineer to join the Dataforest team. If you are looking for a friendly team, a healthy working environment, and a flexible schedule ‒ you have found the right place to send your CV.

Skills requirements:
• 2+ years of experience with Python;
• 2+ years of experience as a Data Engineer;
• Experience with Pandas;
• Experience with SQL DB / NoSQL (Redis, Mongo, Elasticsearch) / BigQuery;
• Familiarity with Amazon Web Services;
• Knowledge of data algorithms and data structures is a MUST;
• Working with high volume tables 10m+.

Optional skills (as a plus):
• Experience with Spark (pyspark);
• Experience with Airflow;
• Experience with Kafka;
• Experience in statistics;
• Knowledge of DS and Machine learning algorithms..

Key responsibilities:
• Create ETL pipelines and data management solutions (API, Integration logic);
• Different data processing algorithms;
• Involvement in creation of forecasting, recommendation, and classification models.

We offer:

• Great networking opportunities with international clients, challenging tasks;

• Building interesting projects from scratch using new technologies;

• Personal and professional development opportunities;

• Competitive salary fixed in USD;

• Paid vacation and sick leaves;

• Flexible work schedule;

• Friendly working environment with minimal hierarchy;

• Team building activities, corporate events.

Dataforest is looking for a Senior Data Engineer to join our team and work on the Dropship project — a cutting-edge data intelligence platform for e-commerce analytics.
You will be responsible for developing and maintaining a scalable data architecture that powers large-scale data collection, processing, analysis, and integrations.

If you are passionate about data optimization, system performance, and architecture, we’re waiting for your CV!

Requirements:
• 4+ years of commercial experience with Python;
• Advanced experience with SQL DBs (optimisations, monitoring, etc.);
• PostgreSQL — must have;
• Solid understanding of ETL principles (architecture/ monitoring/ alerting/search and resolve bottlenecks);
• Experience with Message brokers: Kafka/ Redis;
• Experience with Pandas;
• Familiar with AWS infrastructure (boto3, S3 buckets, etc);
• Experience working with large volumes of data;
• Understanding the principles of medallion architecture.   

Will Be a Plus:
• Understanding noSQL DBs (Elastic);
• TimeScaleDB;
• PySpark;
• Experience with e-commerce or fintech.   
 

Key Responsibilities:

• Develop and maintain a robust and scalable data processing architecture using Python.

•  Design, optimize, and monitor data pipelines using Kafka and AWS SQS.

•  Implement and optimize ETL processes for various data sources.

•  Manage and optimize SQL and NoSQL databases (PostgreSQL, TimeScaleDB, Elasticsearch).

•  Work with AWS infrastructure to ensure reliability, scalability, and cost efficiency.

•  Proactively identify bottlenecks and suggest technical improvements.

 We offer:

•  Working in a fast-growing company;

•  Great networking opportunities with international clients, challenging tasks;

• Personal and professional development opportunities;
• Competitive salary fixed in USD;
• Paid vacation and sick leaves;
• Flexible work schedule;
• Friendly working environment with minimal hierarchy;
• Team building activities, corporate events.

Responsibilities:

• Launch, manage, and scale Google UAC campaigns for gambling/betting offers
• Perform market & competitor research (apps, creatives, GEOs, funnels)
• Select and validate GEOs, offers, and KPIs
• Work with black-hat / grey-hat app setups (WebView, cloaked flows, funnels)
• Define and test creative angles & USPs
• Analyze performance metrics: CPI, CPA, ROAS, retention
• Optimize campaigns based on data and hypotheses
• Collaborate with designers, developers, and tracking specialists
• Control budgets and ensure profitability
• Prepare reports and insights for scaling decisions

Requirements:

• Proven experience with Google UAC (mandatory)
• Experience in gambling / betting / casino vertical
• Strong understanding of black-hat traffic methods
• Ability to work with WebView / PWA / wrapper apps
• Experience with tracking systems and postbacks
• Solid knowledge of KPIs, funnels, and attribution
• Ability to independently manage campaigns end-to-end
• Data-driven mindset and strong analytical skills

• Analytical and performance-driven 
• Adaptable to fast-paced environments 
• Proactive problem-solver
• Effective cross-team communicator
• Ability to test hypotheses quickly and iterate fast

Will be a plus:

• Experience in complex verticals (gambling/Forex/Nutra/Dating)

Requirements:

- 3+ years in a senior operational role (working with Fin, Legal, HR departments)
- Proven ability to lead and develop teams, fostering collaboration and a results-driven environment.
- Strong analytical and strategic thinking skills, with a track record of successful strategy execution.
- Exceptional interpersonal and communication skills to influence and collaborate with stakeholders at all levels.
- Excellent problem-solving skills with the ability to make data-driven decisions quickly.
- Able to thrive in a fast-paced, dynamic environment with changing market conditions.
- Proficient level of English (both written and verbal).
- Strategic thinking: ability to see and manage operations in accordance with the company's long-term strategy.
- Analytical approach: skill in analyzing data, identifying trends, and making fact-based decisions.
- Effective communication: transparency in communication and ability to establish interaction between departments.
- Organizational skills: creating systems that work without failures.
- Flexibility and initiative: readiness to delve into details, take responsibility, and accept challenges.

Responsibilities:

- Operational Leadership: Oversee day-to-day operations across departments, ensuring processes run smoothly, efficiently, and align with our strategic objectives.
- Strategy Development and Execution: Collaborate with the executive team to develop and implement operational strategies that support business growth, market expansion, and product excellence.
- Team Management: Lead, mentor, and inspire department heads, fostering a high-performance culture focused on excellence and accountability.
- Market Analysis: Monitor market trends, competitors, and industry changes to identify growth opportunities and operational improvements.
Process Optimization: Develop and refine operational processes to improve efficiency, scalability, and productivity across the company.
- Compliance and Risk Management: Ensure all operational activities comply with regulatory requirements and industry standards to mitigate risks and protect the company’s reputation.
- Stakeholder Engagement: Maintain strong relationships with key stakeholders, partners, and regulatory bodies to support business objectives.
- Performance Monitoring: Track and analyze key performance metrics, reporting progress to the executive team and implementing improvements as needed.

Would be a plus:

- Experience in related high-tech and high-risk industries.
- Proven track record of scaling businesses in international markets.
- Proficiency in using modern analytics tools and automation systems.

Bitunix is expanding across the CIS region and building a team of professional Business Development Managers who will play a key role in driving user growth and becoming essential partners in the company’s success.

Responsibilities:

• Drive user growth and expand Bitunix’s presence in the CIS market through strategic partnerships and influencer collaborations.
• Identify, engage, and develop relationships with Key Opinion Leaders (KOLs), influencers, and relevant partners to accelerate business expansion.
• Manage and strengthen existing partnerships and user communities.
• Collaborate with potential investors and organizations to explore new business opportunities and promote the Bitunix brand.

Requirements:

• Minimum of 2 years of experience in Business Development, focusing on partnerships, influencer/KOL management, or user acquisition.
• Deep understanding of the CIS crypto market and its key players.
• Proven record of achieving or exceeding growth and partnership goals.
• Strong passion for the crypto and blockchain industry.
• Self-driven, detail-oriented, and result-focused professional able to work independently.
• Fluent in English.

We offer:

• Flexible remote work
• Supportive, performance-driven environment
• Clear career growth with the company
• Efficient processes and a multicultural team
• International travel opportunities (conferences; top BDs may visit the Dubai HQ)

We're looking for Customer Support Agent to join our team. As a Customer Support Agent, you will be the first point of contact for our clients, ensuring a smooth and efficient support experience through live chat and email. Your main focus will be resolving inquiries, escalating complex cases, and maintaining high standards of response time and quality.

HOW YOU WILL MAKE AN IMPACT

• Provide professional and timely support to users via live chat and email
• Handle player inquiries, complaints, and requests with empathy and accuracy
• Escalate complex or sensitive cases to the relevant departments
• Ensure compliance with internal quality standards and communication guidelines
• Maintain up-to-date knowledge of games, promotions, and internal procedures
• Follow the assigned schedule and meet individual performance KPIs (speed, CSAT, accuracy)

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• Previous experience in Customer Support and IGaming is a must
• Excellent written skills in English (B2+)
• Ability to work flexible shifts, including not only evenings, weekends, and holidays, but also night shifts
• Strong multitasking skills and attention to details
• Ability to work both independently and as part of a team
• Passion for providing high-quality customer service in a fast-paced environment

WHY YOU’LL LOVE IT HERE:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.

We are looking for a highly skilled, client-focused Account Manager to oversee and expand relationships within their own VIP base. In this role, you will manage your own dedicated VIP portfolio, focusing on cultivating loyalty and long-term engagement with the same high-value clients. This position demands a strong mix of personalized customer engagement, data-driven insights, and strategic account growth. The successful candidate will be proactive, analytical, and capable of delivering tailored experiences that strengthen loyalty, enhance satisfaction, and drive consistent revenue growth.

HOW YOU WILL MAKE AN IMPACT

• VIP Relationship Management: Manage a dedicated portfolio of VIP clients, maintaining daily communication and building long-term loyalty by consistently engaging with the same high-value clients from your personal base.
• Multi-Channel Communication: Maintain regular contact with clients through emails, phone calls, and messengers, adapting tone and strategy to suit customers’ needs.
• Data & Metrics: Analyze client behavior and key metrics to identify opportunities for growth, retention, and reactivation.
• Upsell Strategy Development: Create and execute tailored upselling strategies to maximize clients’ value and increase revenue.
• Reporting: Prepare detailed reports on account performance, trends, and campaign outcomes.
• Cross-Department Collaboration: Work closely with other teams to coordinate strategies and deliver seamless customer experiences.

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• Previous experience in account management, customer relations, or sales (iGaming or betting industry experience is a plus).
• Strong communication skills, both written and verbal, with the ability to adapt across different channels.
• Analytical mindset with proficiency in working with KPIs, reports, and CRM systems.
• Target-driven with proven ability to implement upselling or cross-selling strategies.
• Fluency in English.

WHY YOU’LL LOVE IT HERE:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.

We are looking for a customer-oriented and detail-focused Customer Support Specialist with proven experience in the iGaming industry. The ideal candidate is confident in written English, comfortable working in a fast-paced 24/7 environment, and able to handle multiple tasks while maintaining a high standard of communication. You should be proactive, responsible, and capable of recognizing sensitive situations and acting according to internal procedures.

HOW YOU WILL MAKE AN IMPACT:

• Providing customer support via live chat and email
• Handling players’ inquiries, requests, and complaints
• Identifying complex or sensitive cases and escalating them to the relevant departments
• Ensuring compliance with internal quality standards and communication guidelines
• Working according to the assigned schedule and meeting individual KPIs

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• Minimum 1+ year of experience in customer support within the iGaming industry (mandatory)
• Written English proficiency at B2 level or higher
• Willingness to work shift schedules, including night shifts, weekends, and public holidays
• Ability to stay focused in a multitasking environment
• Strong attention to detail and strict adherence to instructions

HOW WE WILL KEEP YOU SMILING

• We offer flexible working hours and remote work setup, enabling you to plan your work around your life and not your life around work!
• We offer unlimited vacation days, and we provide sick leave of paid.
• We are ready to offer relocation support for candidates.
• A competitive compensation that values the skills and experience you bring.
• Employee referral bonus and gifts for your special days.
• Financial support in 50% for learning expenses to help you in your professional growth!
• With us, you will experience a positive atmosphere and a company culture where people are valued above all else. You'll also have the opportunity to participate in fun team-building activities.

We are seeking a Sales Manager with a strong sales-driven mindset and the ability to operate effectively across large and diverse client bases. This role requires agility in switching between priorities, handling multiple tasks simultaneously, and driving engagement without reliance on a fixed portfolio of customers. The successful candidate will excel at creating strong client attachment to the product itself, applying a results-oriented approach, and consistently delivering growth through proactive outreach, persuasive communication, and relentless focus on targets.

HOW YOU WILL MAKE AN IMPACT

• Client Outreach: Conduct outbound calls to the existing database with the goal of reactivation, upselling, and strengthening relationships.
• Bonus Sales: Actively promote and sell personalized bonus packages and promotions, ensuring offers align with customers' preferences and behavior.
• Performance Analysis: Monitor customers’ activity, analyze key sales and engagement metrics, and prepare reports to optimize strategies.
• Revenue Growth: Drive sales growth and increase clients’ retention through effective sales tactics and personalized communication.
• Collaboration: Work closely with a VIP team to coordinate campaigns and maximize conversion rates.
• Customer Focus: Ensure every interaction delivers a professional experience that builds trust and loyalty.

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• Experience in sales or account management (iGaming, betting, or entertainment industry preferred).
• Strong persuasive communication and negotiation skills.
• Analytical mindset with ability to work with numbers, KPIs, and sales metrics.
• Target-driven, self-motivated, and able to work under pressure.
• Fluency in English.

WHY YOU’LL LOVE IT HERE:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Unlimited vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
• Co-working space reimbursement to save your nerves from always working from home :)

We are looking for a VIP Account Manager who will be responsible for delivering exceptional, personalized service to our most valued players. You will act as a trusted point of contact, ensuring a premium experience through tailored support, proactive engagement, and deep understanding of client needs. This role requires a client-first mindset, attention to detail, and the ability to solve complex issues efficiently and empathetically.

HOW YOU WILL MAKE AN IMPACT:

• Provide personalized support via chat, email, phone, and messengers to VIP clients
• Resolve complex issues related to payments, bonuses, verification, and gameplay
• Build and maintain trusted long-term relationships with high-value players
• Conduct proactive outreach and regular check-ins to ensure client satisfaction
• Collaborate effectively with Customer Support, RFPD, QA, Product, and CRM teams
• Share client insights to improve products and processes
• Coordinate special requests and custom solutions for VIP players
• Monitor daily player activity and gaming patterns of VIP clients
• Identify at-risk players and implement retention strategies
• Offer personalized bonuses and promotional campaigns
• Celebrate player milestones and significant events
• Ensure strict adherence to internal policies and procedures
• Track key metrics including retention rates, satisfaction scores, and response times

WHAT WILL HELP YOU SUCCEED IN THE ROLE:

• Excellent communication skills (written and verbal) in English; additional languages are a plus
• Proven experience in VIP account management, customer success, or a similar client-facing role, preferably in iGaming or a related industry
• Strong problem-solving skills with the ability to handle sensitive and complex issues (e.g. payments, bonuses, verification) with discretion and professionalism
• Relationship-building expertise and a proactive approach to customer engagement
• Deep understanding of customer behavior, especially in high-value segments
• Ability to analyze player activity data and identify trends, opportunities, and risks
• Collaborative mindset with experience working across multiple departments (Customer Support, Product, CRM, etc.)
• Flexibility and adaptability — able to prioritize in a fast-paced, dynamic environment
• Attention to detail and a high level of organization
• Experience working with CRM tools and support platforms (e.g., Zendesk, Salesforce, or similar)
• Willingness to work shifts and be available outside standard hours for VIP client needs

WHY YOU’LL LOVE IT HERE:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Unlimited vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
• Co-working space reimbursement to save your nerves from always working from home :)