Jobs at Djinni

Location: Berlin (on-site, former Berlin Airport) 
Remote is possible for seniors, but 1 week per month in the office is a must.
Experience: 2+ years in drone automationAbout Our Client:

Our client is building next-generation AI-powered remote sensing systems. Our drone-based sensor platforms enable detection and inspection through soil and other materials, pushing the boundaries of sensing and recognition.

We work closely with government and defense-related customers and are well-funded to move fast from prototype to real-world deployment.

The Role

We are looking for a Drone Software Engineer with a strong autonomy and hands-on mindset to own flight automation and field testing of drone platforms carrying custom sensor payloads.

This is not a pure desk job. You will write software, fly drones, fix hardware, collect data, and test systems in real environments.

You’ll work in a small, senior team, directly with the founders, and your work will have immediate real-world impact.

What You’ll Do

• Develop and maintain flight automation for drones (PX4 / MAVLink)
• Program and integrate sensor payloads on UAV platforms
• Conduct indoor and outdoor flight tests (all weather conditions)
• Troubleshoot, repair, and modify drone hardware and systems
• Run field tests with GPSAR-based drone modules
• Collect and prepare data for AI model training
• Support customer demos, trainings, and field deployments
• Assemble and maintain drone systems, including 3D-printed parts

Required Qualifications

• 2+ years of hands-on experience in drone automation
• Strong experience with PX4 and MAVLink
• Solid C++ and Python programming skills
• Proven background in operating, testing, and repairing drones
• Experience with CubePilot flight controllers
• Valid driving license (Germany)

Strong Plus

• Experience with defense or security-related drone systems
• 3D CAD design & 3D printing
• Logged flight hours on multiple drone platforms
• Drone pilot licenses (especially >10kg UAVs)
• Experience with radar, RF, or sensor-heavy systems
• Clear communication and ability to work with customers

Who This Role Is For

You’re a good fit if you:

• Prefer building and testing over theory
• Are you comfortable getting your hands dirty in the field
• Enjoy early-stage environments with ownership and responsibility
• Have worked on autonomous systems, robotics, drones, or sensing platforms

Even if you don’t meet every requirement, apply — practical experience matters more than a perfect CV.

Interview Process (3 Stages)

1. Intro / Culture & Motivation Call
2. Technical Interview with CTO
3. Final Call with C-Level Team

Why Join Us

• Work directly with founders on cutting-edge drone technology
• Real-world impact — systems that save lives
• Competitive compensation + VSOP
• Unique work location: former Berlin Airport with large test fields
• Strong funding, fast execution, real ownership

Location: Remote, EST Time Zone (7:00 AM – 4:00 PM EST, New York Time)

Engagement format: Full-time

About Us

We are a global innovation company with over 20 years of successful history.

We build our own AI-driven technology products that transform markets and receive international recognition.

What people say about us:

Featured in Forbes, The Wall Street Journal, Fox Business, and leading global publications

Winners of international innovation and technology competitions

Trusted by global brands such as Apple, Uber, L’Oréal, Johnson & Johnson

Our team includes professionals from Microsoft, Google, McKinsey, PwC — people who value structure, ambition, and real impact.

The Role

We are looking for a Junior Social Media Content Manager (Twitter / X) to help us strengthen and grow our global digital presence.

This is a strong entry-level opportunity for someone who wants more than “just posting content.”

You will work in a structured international environment, gain exposure to AI-driven products, and grow your understanding of high-level brand positioning.

You won’t just post tweets.

You will help shape how an international innovation company communicates with the world.

What You’ll Do

• Create and publish 10+ high-quality Twitter (X) posts weekly
• Maintain a structured content calendar
• Adapt messaging to our brand voice and strategic positioning
• Monitor trends in AI, crypto, trading, and fast-moving digital markets
• Track engagement metrics and suggest improvements
• Collaborate with marketing and leadership to refine messaging

Who We’re Looking For

You:

• Have 6–12 months of experience in SMM, content, or digital marketing
• Write confident, clear English (B2+)
• Understand how Twitter (X) works
• Are structured, disciplined, and reliable
• Can work independently within a fixed schedule
• Are comfortable working with a time tracking system
• Want to grow in an international, fast-moving environment
•  

This role is about consistency, ownership, and long-term growth — not just creativity.

What We Offer

• Remote full-time position (7:00 AM – 4:00 PM EST, New York time)
• Work in a globally recognized innovation company
• Clear structure and expectations
• Direct exposure to AI-driven products and global markets
• Opportunity to grow into broader marketing or brand roles
• Work format: Time tracker required

We’re looking for a strong, hands-on Technical Product Owner to lead a cross-organizational document management platform in a regulated banking environment. This is not a coordination role — we need a mature consultant-type PO who can combine strategic product thinking with deep technical understanding (AWS, SharePoint).

Key Responsibilities:
Own and drive the product vision, roadmap, and delivery of a cross-organizational document management platform in a regulated banking environment. Translate complex legal and compliance requirements (retention, classification, auditability, legal hold) into clear, actionable user stories and ensure alignment with governance frameworks.

Collaborate closely with engineering and architects, making informed technical decisions around AWS (S3, IAM, encryption), SharePoint/M365, APIs, and security fundamentals. Lead backlog prioritization, stakeholder alignment, and Agile delivery while ensuring the platform remains secure, compliant, and scalable.

Required Experience:

• Proven experience as a Senior / Technical Product Owner in enterprise or regulated environments (banking, fintech, insurance).
• Strong technical understanding of:
  • SharePoint / Office 365
  • AWS (S3, IAM, encryption, access control)
  • APIs and backend integrations
• Practical experience with document lifecycle management, retention policies, and compliance-driven platforms.
• Experience working in Agile environments with cross-functional teams.

• Confident stakeholder management and consultant mindset.
   

  Location requirement:
  Lithuania, Latvia, Spain, Portugal, Poland, Romania, Slovakia, or the Czech Republiс. On-site workshop once per month is expected in Baltic states for 2 days.

The project is connected to the defense area. The company is building its own drones with radar systems. The missions for drones will be different; they will need to do maps, find bombs, and mines in the soil, etc. The company already have own prototypes, got funds, and continues growing. Experience Requirement

• 5+ years of hands-on experience with Synthetic Aperture Radar (SAR)
• Proven leadership or technical ownership of end-to-end SAR systems
• Must have real deployment / field testing experience

About the Role

We are looking for a Head of SAR Systems — a senior technical leader who has personally built and deployed SAR systems, not just managed teams or research.

This role owns the entire SAR system: from raw radar returns to deployable airborne payloads and production-ready processing pipelines. You will lead RF, SAR algorithm, and software teams, working closely with the founders in a small, high-impact environment.

Role Overview

As Head of SAR Systems, you will:

• Architect and lead the development of airborne SAR systems (UAV / aircraft / satellite)
• Take full technical ownership of SAR payloads, processing pipelines, and system performance
• Guide the transition from R&D to production-grade deployments
• Act as the technical authority for SAR across the company

This is a hands-on leadership role — you are expected to design, review, test, and validate real systems.

Key Responsibilities

• Lead the design, assembly, and testing of airborne and UAV-based SAR payloads (including ground-penetrating SAR)
• Own and optimize raw radar (Level 0) processing for high-quality SAR imagery
• Oversee and guide SAR imaging algorithms:

Back-projectionRange-DopplerOmega-K

• Build and scale production-ready SAR processing frameworks (real-time / near-real-time)
• Define and implement:

Motion compensationTime-zero alignmentCalibration & error correctionGeometric spreading & background subtraction

• Lead RF hardware and platform integration, ensuring deployable, flight-ready payloads
• Drive the full SAR lifecycle:

Simulation → design → integration → field testing → deployment

• Ensure efficient compute usage (CPU / GPU)
• Support AI teams with clean, reliable SAR outputs for automated detection & classification

Required Qualifications

• 5+ years experience building SAR payloads and systems
• End-to-end SAR system experience on airborne platforms (UAV / aircraft / satellite)
• Deep expertise in:

SAR image formation & processing pipelinesRadar systems & RF fundamentalsSignal processing

• Hands-on software development experience in:

Python and/or C++CUDA / GPU acceleration is a strong plus

• Experience with:

Motion compensationCalibrationError correction

• Strong system-level thinking — able to bridge research, engineering, and production

Nice to Have

• Ground-penetrating or material-penetrating SAR
• Defense / government-grade SAR programs
• Experience leading small, highly technical teams
• Deep understanding of airborne SAR operations and field testing

Who Should Apply

You should apply if you:

• Have personally built and deployed SAR systems
• Enjoy technical ownership and leadership
• Are comfortable making architectural decisions with real-world consequences
• Prefer startups over large, slow organizations
• Want your work to have a real-world and defense impact

Even if you don’t meet every single requirement, hands-on SAR experience matters most.

Why Join

• Lead SAR development from the ground up
• Direct collaboration with founders
• Real systems, real data, real deployments
• Strong funding and long-term vision
• Unique work environment with large outdoor test areas
• Competitive compensation + VSOP / equity
• Opportunity to become the technical authority for SAR in the company

P.S.

We are looking for a builder + leader, not a coordinator.

Backend Developer (Node.js)   for an international product IT company that provides a comprehensive suite of AdTech solutions for digital advertisers, publishers, and ad agencies worldwide. The company develops white-label platforms  as well as delivers a wide range of custom solutions and services designed to automate, optimize, and scale digital advertising.    

Products company: SSP, DSP, Ad Exchange platforms.

Main markets - Tier 1-2 

The technical team - up to 10people ( BA, PM, Team Lead, Back-end\ Front-end developers, QA)

Project stack: Node.js (backend), Angular. MySQL, Clickhouse,  Redis,  MongoDB,   Linux.

Locations/Offices - Kyiv, Lviv, Odesa, Mykolaiv, or remote.

 Requirements:

• At least 2 + years of backend development experience, with a strong focus on Node.js
• Deep understanding of asynchronous programming in Node.js .
•  Understanding of Event Loop, Streams, and Garbage Collection
• Knowledge or  experience with high-load systems
• Familiarity with SQL, NoSQL, and in-memory key-value databases for data storage and optimization;
• Knowledge of network protocols such as HTTP, TCP
• Expertise in identifying and resolving issues efficiently;
• Experience or understanding unit testing;
• Experience with Linux servers, handling basic administration tasks;

Will be a plus : 

• AdTech / OpenRTB 2.x/3.x (auctions, bid req/resp, schain, ads.txt/sellers.json);
• ClickHouse, Aerospike, Nginx; parallel/stream data processing;
• experience with high-load/distributed systems; Kafka or RabbitMQ;
• Upper Intermediate+ English level

Responsibilities:

• Write clean, efficient, and maintainable code following best practices
• Develop and maintain scalable backend services using Node.js 
• Debug and resolve issues in the backend systems
• Еxtend and refactor existing solutions;
• Work with SQL & NoSQL databases: schema design, query optimization, caching;
• Write and maintain unit/integration tests; participate in code reviews;
• Debug production issues in Linux environments and improve reliability;
• You will experience the most romantic challenges with the most amazing people!

Hi!

We’re helping our client — a leading CBD SEO company — expand their team!

We are looking for a motivated Junior SEO Specialist to join our team and grow within the CBD niche. 

This role is perfect for someone who already has a basic understanding of SEO, is eager to learn fast, and wants to develop hands-on experience in a competitive international market.

Learn more about the company : https://cbdlocalseo.com/

Responsibilities:

• Assist in implementing SEO strategies for websites in the CBD niche
• Conduct keyword research and support content optimization
• Perform on-page SEO tasks: meta tags, headings, internal linking, basic content optimization
• Support basic technical SEO audits (indexing issues, errors, Core Web Vitals — under guidance)
• Analyze competitors and search results
• Collaborate with content managers and copywriters on SEO requirements
• Monitor rankings, traffic, and prepare simple SEO reports
• Execute tasks assigned by Middle / Senior SEO specialists

Requirements:

• Basic understanding of SEO principles
• Understanding of how search engines work
• Hands-on experience or learning projects related to:
  • keyword research
  • page optimization
• High level of motivation and willingness to learn quickly
• Strong attention to detail and analytical thinking
• English level: B2 (for reading documentation and basic communication)

Nice to Have:

• Experience with SEO tools such as Ahrefs, Semrush, Google Search Console
• Basic knowledge of Google Analytics
• Entry-level understanding of link building
• Internship, freelance, or personal SEO projects

Join us and help shape the future of SEO in the CBD space while growing professionally in an open, innovative, and supportive team!

Hi!

We’re helping our client — a leading CBD SEO company — expand their team!

They’re growing fast and looking for a skilled, forward-thinking Senior SEO Specialist with expertise in AI-powered search to join their remote team. In this role, you’ll drive SEO strategy, implement cutting-edge solutions, and ensure long-term growth for clients from the USA and Europe.

Learn more about the company : https://cbdlocalseo.com/

Responsibilities:

• Develop and execute advanced SEO strategies.
• Leverage AI-driven tools and insights to optimize for next-generation search engines (Google SGE, Bing Copilot, etc.).
• Perform technical SEO audits, keyword research, competitor analysis, and backlink strategies.
• Monitor, analyze, and report on SEO performance across multiple projects.
• Collaborate with content, development, and marketing teams to maximize results.

Requirements:

• 4+ years of proven SEO experience (preferably in competitive niches).
• Strong understanding of AI search trends and ability to apply them in practice.
• Solid knowledge of on-page, off-page, and technical SEO.
• Proficiency with tools like Ahrefs, SEMrush, Screaming Frog, GSC, GA4.

• English level: Upper-Intermediate (B2+) or higher with strong speaking and writing skills.
• Excellent analytical and problem-solving skills.
• Strong communication skills and ability to manage multiple projects simultaneously.

What We Offer:

• 100% remote work – from anywhere in the world.
• Career growth opportunities in a fast-evolving industry.
• Work exclusively with clients from the USA and Europe.

Join us and help shape the future of SEO in the CBD space while growing professionally in an open, innovative, and supportive team!

We are looking for a Python Developer to join our team and work on the development of new modules for an existing product, integrations with international delivery services and payment systems, and improvement of core system logic and algorithms.

Requirements

• 3+ years of commercial experience with Python and Flask
• Experience with Celery for background task processing
• Experience with Selenium/WebDriver or Playwright
• Solid experience working with PostgreSQL in production projects
• Experience with AWS cloud services (e.g., Aurora, ECS) and data storages
• Confident Git usage
• Written English sufficient for work communication

• Ability to work effectively in a team environment

   

Will be a plus

• Experience with Amazon Redshift
• Experience working with delivery and payment APIs (DHL, FedEx, USPS, EML)

• Experience in projects where the front-end is built with React.js

   

Responsibilities

• Development of new modules and features for the existing product
• Integration with payment systems and international delivery services
• Improvement and optimization of system algorithms and business logic
• Participation in architecture and technical decisions

Odd Systems is a defense technology company, founded in 2023 and headquartered in Kyiv, Ukraine, which specializes in the development and manufacturing of thermal cameras and FPV drones. It was founded by a group of entrepreneurs, engineers, operators and FPV enthusiasts with former experience at a number of international tech companies, including Petcube, a global leader in pet cameras and software. The company’s products, including thermal cameras Kurbas-256 and Kurbas-640; FPV drones Stus-7, Lupynis-10, Horska-12, and others, are named after prominent figures of “Executed Renaissance” and "The Sixtiers"— Ukrainian intellectuals of the XX century prosecuted and executed by the Soviet regime. The company has offices in the US, EU, and Ukraine and is on a mission to increase the defensive capabilities of the Free World.

We are looking for a systematic and structured professional to take over the administrative, technical and compliance-driven day-to-day operations of the employee lifecycle. Your mission is to make HR operations accurate, fast, and where possible — automated. You will be the driver who transforms the daily flow of manual tasks into a finely-tuned operational engine.

The Fourth Law / TFL / Четвертий Закон is an autonomous robotics company focused on solving massively scalable autonomy for defensive FPV drones. The company has offices in the US, EU and Ukraine and is on a mission to increase the defensive capabilities of the Free World. Its name is a reference to Isaac Asimov’s three laws of robotics, and the search for an enigmatic Fourth Law.

Tech Stack: Google Workspace, PeopleForce, Jira, Vchasno, Slack.

Responsibilities:

1. Employee Lifecycle Management

• Overseeing and maintaining onboarding, offboarding and contractual changes processes
• Curate and structure the HR Knowledge Base on internal policies and flows to be a single “source of truth.”

2. Data & HRIS Management

• Maintaining HR Information Systems (HRIS) data accuracy and integrity, running audits and generating reports on key HR Metrics.

3. Payroll & Benefits Administration

• Ensuring 100% data sync between the HRIS (PeopleForce) and Accounting for monthly payroll (salaries, bonuses, overtimes, paid leaves).
• Implementing automated reporting for employee expenses.
• Managing benefits providers (medical insurance, etc.) and employee coordination upon enrollment.

4. Process Optimization & Automation

• Build and maintain automated triggers for Preboarding, Onboarding, and Offboarding across PeopleForce and Jira.
• Automate the provisioning of hardware and software accounts via integrated ticketing systems.
• Architect the end-to-end routing of documents in Vchasno, including automated reminder sequences for signatories.
• Regularly audit our HR tech stack to identify bottlenecks and implement new features or integrations (e.g., Slack bots for FAQ).

Who You Are

• The Architect: You have 2-4 years of experience in People Ops, with at least 1 year focused specifically on HRIS administration and process optimization in middle-size companies.
• The Automation Expert: You know how to make different software “talk” to each other.
• Systems Mindset: Experience with HRIS (PeopleForce/BambooHR) and Task Trackers (Jira/Asana) is a must.
• Soft Skills: Exceptional organizational skills, accuracy, attention to detail, and a proactive “problem-solver” attitude.
• The Data Lover: You believe that if a task is repeated three times, it should be automated.

Why This Role?

This is not just an administrative role. You will have the autonomy to build and improve processes, implement new tools, and directly influence the operational efficiency of a growing company.

Benefits:

• Mentorship and continuous support;
• Clear career growth path in HR;
• Market salary;
• Hybrid work format;
• 24 paid days off per year.

Company overview:
 

Graphio.ai stops revenue loss before it happens by detecting broken handoffs between teams.
 

We analyze API-enabled metadata from your existing systems to automatically identify when Sales, Customer Success, Legal, Finance, Product, and Operations are misaligned - before deals stall, renewals fail, or contracts slip.
 

No workflow changes. Fast rollout in less than 2 days.

AI learns what successful execution looks like in your company and alerts you to dangerous deviations in real time.

We’ve built and scaled before: the team behind Graphio.ai previously built upSWOT, a B2B platform adopted by hundreds of financial institutions, which was later acquired by Uptiq.  We’re applying those lessons in execution, delivery, and scale to Graphio.ai.

Supported by senior leaders from Experian, Mastercard, Lattice, BambooHR, Altrata, SAP, JackHenry, FIS, Pfizer, Workday, Customertimes, and more (graphio.ai/investors).

Position Overview:

We are looking for a Junior/Middle Backend Developer to help build and maintain the backend services that power Graphio.ai’s workflow intelligence product.

In this role, you will work on C# / .NET–based APIs and backend services that support customer onboarding (workspace setup and invites), system integrations, metadata ingestion and processing, and generation of user-facing outputs such as weekly/monthly reports and alerts.

You will join a small team where shipping, reliability, and clean engineering practices matter. This is a role for someone who wants to grow fast by working on real production systems, with support from senior engineers and clear technical direction.

Key Responsibilities:

• Build and maintain backend services and REST APIs using C# / .NET (ASP.NET Core) that powers core Graphio.ai flows: workspace setup, user access, system integrations, metadata ingestion, reporting, and alert delivery.
• Write clean, maintainable code and follow team standards; contribute to refactoring and long-term code health when needed.
• Work on ingestion and processing of metadata (events, entities, timestamps, identifiers) used for workflow intelligence and reporting.
• Design and implement asynchronous and event-driven processes using RabbitMQ (queues, background jobs, retries, idempotency).
• Improve API reliability and performance: clear contracts, consistent error handling, pagination, and rate limiting.
• Work with databases:
  • MongoDB for operational and metadata storage,
  • ClickHouse for analytics, aggregations, and reporting workloads.
• Write and optimize queries, design schemas and indexes, participate in migrations, and help ensure data integrity and consistency.
• Implement authentication, authorization, and secure-by-default practices (permissions, tenant boundaries, safe handling of sensitive data).
• Write unit and integration tests; participate in code reviews and apply feedback quickly.
• Monitor and troubleshoot services in production: use logs, metrics, and tracing; contribute to root-cause fixes.
• Document backend services and APIs: how they work, how to run locally, and how to debug common issues.
• Contribute to engineering workflows: Git-based collaboration, containerized development (Docker), and CI/CD practices.
• Collaborate with Product, Frontend, and Engineering peers to deliver features in small, shippable increments in a remote environment.

Required Qualifications:

• 1–2 years of backend development experience (or equivalent production experience through projects).
• Strong knowledge of C# and .NET (ASP.NET Core, Web API).
• Experience building REST APIs, including authentication, authorization, error handling, pagination, and versioning.
• Hands-on experience with MongoDB: schema design, indexes, aggregations, and query optimization.
• Understanding of analytical databases; experience with or willingness to learn ClickHouse (aggregations, partitioning, performance tuning).
• Experience with message queues and background processing; RabbitMQ is a strong plus.
• Understanding of asynchronous processing, eventual consistency, and retry mechanisms.
• Knowledge of secure engineering basics (auth, permissions, data protection).
• Comfortable working in a remote team: clear written communication, ownership of tasks, and predictable delivery.

Nice to Have:

• Experience building event-driven architectures and data pipelines.
• Experience working with large datasets and performance optimization.
• Familiarity with observability tools (logging, metrics, tracing).
• Startup experience or proven ability to move fast without heavy process.
• Experience with Kubernetes or cloud platforms (AWS, GCP, Azure).

What we offer:

• A practical growth role on real backend services used by customers, with clear feedback and mentorship from senior engineers.
• Work on meaningful product flows: metadata processing, workflow intelligence outputs, and reporting/alerts.
• A startup environment with low bureaucracy and fast iteration - you ship, learn, and improve quickly.
• Remote-friendly team with a simple setup and high trust.
• Competitive compensation (based on level) and growth opportunities as the team scales.

Company Operating Requirements:

At Graphio.ai we run a high-ownership, mission-driven team with clear operating rules. Please read these carefully before applying:

• LinkedIn profile is required (company policy). Employees are required to keep a current LinkedIn profile that shows their Graphio.ai position and is linked to the official Graphio.ai company page (company logo visible on the profile). Profile standards are provided during onboarding.
• Synchronized team vacations. The team takes coordinated time off four times per year to keep planning aligned and reduce context switching. Dates are announced in advance.
• Startup constraints. Vacation timing may be restricted during critical company periods. We plan time off as a team and communicate constraints early.
• Relocation readiness. Team members may reside in Ukraine, but must be prepared to relocate with their families to Europe or the United States if the company requests it and it becomes legally possible. Any relocation would be discussed in advance.
• Non-standard schedule. The role requires flexibility to collaborate across time zones. This may occasionally include early/late meetings depending on customer and team needs.
• Zero slow offboarding. We run lean and fast. When the fit isn’t there, we act quickly: employment may be ended within a day and access is removed immediately.

Application requirement: short intro video (required):

Please include a short self-introduction video (2–5 minutes). You can add the link directly to your resume or submit it through the hiring platform in any available way (YouTube, Loom, Google Drive, or similar).

• No need for a polished production, a simple smartphone recording is perfectly fine.
• This does not replace live conversations, it only helps us speed up the first screening and understand your communication style and motivation.
• In the video, please cover:
  • Who you are and 2–3 measurable outcomes you delivered in recent roles
  • Why you are applying for this role at Graphio.ai
  • Why you are leaving or have left your previous role
  • Your view on how a high-ownership startup team should operate (pace, ownership, communication, and work-life balance expectations)
• Applications without the video may not be reviewed.

Final note:

Graphio.ai is not a 9-to-5 corporate environment. We move fast, operate with high ownership, and expect proactive execution without micromanagement. Graphio.ai is a strong fit for people who actively seek challenges for personal growth - especially those who want to build their own company one day and see this as a place to learn how high-performing startups execute.

We are looking for a Lead Generation Specialist to find and contact potential startup clients in the US and Europe.

Your responsibilities:

• Find relevant startups, products, Identify decision-makers (Founder, CTO, Head of Engineering)
• Send personalized outreach messages (LinkedIn + email)
• Start conversations and book intro calls
• Pass qualified leads and booked calls to the founder
• You are not responsible for closing deals or handling contracts.

• Your main goal is to generate qualified booked meetings.

   

Requirements:

• Experience with B2B outreach
• Strong written English
• Ability to research companies (funding, hiring, tech focus)
• Ability to write personalized messages (no mass spam)
• Organized and consistent with daily outreach

• Basic understanding of tech/startups (SaaS, backend, AI)

   

Expected Results:

• Steady flow of relevant leads
• 15–25 booked intro calls per month  
• Proper tracking of outreach and responses in CRM

If you can consistently generate qualified meetings with real decision-makers, we’ll build something big together.

About the Role 

The Customer Support Lead is responsible for leading the intake, validation, prioritization, and resolution tracking of all incoming customer support tickets related to bugs, system errors, and user questions. 

This role ensures that customer-reported issues are properly documented, reproducible, prioritized by business criticality, and efficiently transferred to the development team. The position acts as the operational bridge between Customers and Engineering, ensuring high-quality issue handling and transparent communication. 

The role does not own feature requests or roadmap prioritization. 

Key Responsibilities 

Ticket Intake & Validation 

• Review all incoming customer tickets (bug reports, technical issues, “how-to” questions). 
• Ensure tickets contain sufficient information to identify and reproduce the issue. 
• Reproduce reported bugs when possible. 
• Request missing information from customers when required. 
• Reject or reclassify invalid or non-reproducible tickets. 

Prioritization & Classification 

• Classify tickets based on severity and urgency (e.g., Critical / Major / Minor). 
• Assess business impact (single user vs. multi-region issue). 
• Detect and escalate critical incidents immediately. 
• Group duplicate or related tickets into consolidated requests. 
• Ensure clear and structured documentation before sending to development. 

Engineering Coordination 

• Transfer validated tickets to the development team. 
• Provide clear reproduction steps and technical context. 
• Clarify engineering questions related to customer cases. 
• Monitor progress of bug fixes. 
• Ensure tickets are updated and statuses reflect real progress. 

Incident & Escalation Management 

• Communicate critical issues to relevant stakeholders (Product, Engineering Leads, Business Owners). 
• Support structured incident handling when needed. 
• Ensure customers receive timely updates on high-impact issues. 
• Maintain visibility of open high-priority cases. 

Process Governance & Quality Control 

• Maintain high standards for ticket quality and documentation. 
• Define and improve ticket handling workflows. 
• Establish and maintain severity classification standards. 
• Track recurring issue patterns. 
• Identify systemic quality problems and suggest preventive actions. 

What This Role Does NOT Own 

• Feature request prioritization 
• Product roadmap decisions 
• Commercial or customer success targets 
• Development team management 

Required Skills and Qualifications 

Experience 

• 5+ years in SaaS support, technical support, or platform operations 
• Experience working closely with engineering teams 
• Experience handling bug triage and reproduction 
• Familiarity with ticketing systems (Jira, Zendesk, ServiceNow, etc.) 

Skills 

• Strong analytical and problem-solving skills 
• Ability to reproduce technical issues 
• Clear written communication 
• Structured thinking and prioritization capability 
• High attention to detail 

• Calm and organized under pressure 

   

Nice to Have 

• Experience with APIs, logs, data structures 
• Experience in digital agriculture / farm management systems 
• Understanding of incident management processes (ITIL-style helpful but not required) 

Key KPIs 

You may want to define measurable targets such as: 

• % of tickets validated before sending to dev 
• Time to first response 
• Time to reproduction 
• Time to severity classification 
• Reduction of duplicate tickets 
• SLA compliance rate 
• Stakeholder satisfaction (internal + external) 

 The Company Offers 

• Opportunity to be a part of a best-in-class product that is used by thousands of companies around the world.  
• Annual performance bonus scheme.  
• Career growth opportunities.  
• An environment where you need to seek and implement unique solutions.  
• Training and development programs.  
• Young and dynamic team with a friendly and open culture.  
• Health and life insurance for employees and your family members.  
• 32 working days of paid annual leave and sick leave. 

We are looking for a strong operational Support Agent who understands that customer support is not just “answering chats”, but a structured function that directly impacts retention and revenue.

Your Zone of Impact 

You will: 

• Handle player inquiries via chat and email (account, payments, bonuses, KYC, technical issues) 

• Work within clear SLA and quality standards • Escalate cases with structured context and proper documentation 

• Track patterns in player requests and flag recurring issues 

• Follow internal processes and contribute to their improvement

We are looking for someone who: 

• Has hands-on iGaming support experience (B2C, Tier 1 markets preferred) 

• Clearly understands: what SLA, AHT, CSAT mean how support impacts retention how escalation flow works 

• Can explain their previous responsibilities with specific examples and metrics 

• Understands how team collaboration works 

• Is comfortable working within structured processes and KPIs • Speaks fluent English (additional languages are a plus) 

• Can work shifts if required

What We Offer:

• Remote work
• Flexible schedule
• Paid vacation and sick leave
• Stable workload in a growing product

Who are we looking for?

We are looking for an "independent fighting unit" who is ready to join our Team and start working together on our projects.

Tasks?

Your tasks will focus on the skills and expectations listed below and the use of new approaches and technologies.

Why did the job open?

We want to invite a new specialist to the company's staff due to the increase in the number of projects and the opening of a branch.

We are looking for a candidate with:

•  Upper-intermediate or higher level of English;

•  Strong consulting and communication skills, capable of presenting and explaining complex technical topics to both business executives and technical teams;

•  Over 2 years of experience in Dynamics 365 CRM/Customer Engagement (Sales) implementation;

•  Experience in other CE applications (such as Customer Service, Field Service, Marketing) is a plus;

•  Familiarity with Power Platform LowCode/NoCode development (Dataverse tables, simple workflows/cloud flows, BPF, forms, business rules, security role configuration);

•  Basic experience with Power BI & Power Query is an advantage;

•  Certifications in Dynamics 365, Azure, or Power Platform are a plus.

Key responsibilities:

•  Participate in workshops with customers and business analysts to gather requirements;

•  Consult clients on Power Platform implementation and best practices;

•  Design and build low-code/no-code components on Power Platform or enhance existing solutions;

•  Collaborate with Project Management to ensure project stays within scope, budget, and timeline;

•  Participate in User Acceptance Testing;

•  Provide technical and functional support to customers after solution go-live;

•  Contribute to marketing and pre-sales activities.

About Us:

We are a growing B2B tech agency. We already have a high-level Lead Gen Strategist building our outreach "Playbook." Now, we need a smart, autonomous, and detail-oriented Lead Generation Specialist to execute it.

The Role:

You will be the "hands" on the keyboard. We will provide the strategy, the target audience, and the messaging frameworks. Your job is to research the right prospects, personalize the outreach, send the messages on LinkedIn and Upwork, and manage the inbox to book meetings.

Your Responsibilities:

•   Prospecting: Find decision-makers (CEOs, CTOs, Founders) that fit our exact Ideal Customer Profile.
•   Personalization: Write highly customized first lines/icebreakers based on their profile or company news. (No lazy copy-pasting)
•   Execution: Send proposals on Upwork and manage LinkedIn outreach campaigns.
•   Inbox Management: Reply to interested prospects promptly and get them to book a call.
•   Tracking: Log your daily numbers (messages sent, replies, calls booked) in our tracker.

Requirements:

•   Excellent written English (you must sound like a native professional).
•   Highly autonomous. You don't need someone watching your screen to get the work done.
•   Experience with LinkedIn Sales Navigator and Upwork.
•   High attention to detail.

Compensation:

We offer a reliable hourly rate PLUS a performance bonus for every Qualified Call you book. If you are good at this, you will make great money.

How to Apply (CRITICAL):

To prove you have good English and attention to detail, you MUST include a link to a 1-minute Loom video or audio recording introducing yourself.
 

Also, answer this question in your proposal: If you are reaching out to the CTO of a software company, what is one thing you would look for on their LinkedIn profile to write a personalized first sentence?

(Proposals without a video/audio link will be automatically declined).