Jobs at Djinni

We are looking for a Payment Operations Specialist to take full ownership of our payment routing and cascading operations across key payment orchestration platforms like Asquad or PayAdmit. This role is focused on optimizing payment flows, ensuring maximum payment performance, conversion, and cost efficiency across multiple PSPs.

The ideal candidate has hands-on experience with payment ecosystems, routing logic, PSP management, and transaction monitoring. You will work to implement and maintain routing priorities, optimize payment acceptance rates, monitor blended PSP fees, and support the continuous improvement of payment operations infrastructure.
 

Nice to Have

• Experience with Asquad, PayAdmit, or similar payment orchestration platforms
• Familiarity with BIN routing, geo-based routing, and smart cascading strategies
• Familiarity with Jira, Confluence, Tableau or similar tools
   

Responsibilities

• Own and manage day-to-day payment routing and cascading configurations across payment orchestrators
• Implement PSP priorities and routing strategies
• Monitor and optimize payment performance, approval ratios, cascading efficiency, and transaction success rates
• Analyze PSP performance, authorization declines, and processing costs to identify optimization opportunities
• Manage and optimize payment flows across multiple PSPs and acquiring partners
• Support payment cost optimization initiatives, including blended fee monitoring and routing efficiency improvements
• Monitor transaction activity and proactively identify processing issues, anomalies, or bottlenecks
• Coordinate with PSPs and orchestrators regarding technical issues, incidents, and operational improvements
• Participate in fraud-related payment operations and support chargeback monitoring processes
• Assist with reconciliation processes and payment reporting
• Maintain payment operations documentation, routing logic documentation, and escalation procedures
• Work cross-functionally with Risk, Product, Finance, BI, and Technical teams to improve payment infrastructure and operational stability
• Own onboarding and testing of new PSPs, MID configurations, and routing scenarios
• Contribute to payment recovery and acceptance rate optimization initiatives
   

Requirements

• 2+ years of experience in Payments Operations, PSP Operations, Payment Processing, or similar roles
• Experience working with payment orchestration platforms, PSPs, or payment gateways
• Strong understanding of payment routing, cascading schemes, transaction flows, and authorization logic
• Experience in high-risk industries and international card processing environments
• Understanding of blended PSP fee structures and payment cost optimization
• Hands-on experience with payment monitoring, reconciliation, and transaction analysis
• Knowledge of chargebacks, fraud prevention, and risk-related payment operations
• Strong analytical mindset with attention to detail
• Ability to work with large datasets, payment reports, and operational dashboards
• Experience collaborating with product, finance, anti-fraud, and technical teams
• English – B1+ or higher
   

Benefits

Freedom to choose where to work: work from anywhere in the world with the freedom of remote options.

Flexibility: enjoy flexible working hours that let you balance your personal and professional life while staying focused on delivering great results.

Corporate English speaking club: improve your English proficiency with regular practice and expert guidance.

A Culture That Cares: thrive in a friendly environment where a strong corporate culture builds connections, drives innovation, and makes you feel truly valued.

Accelerate Your Growth: seize career advancement opportunities in a rapidly expanding marketing company. As the company scales, so will your professional journey.

RedCore is an international business group that creates technological solutions for digital markets. Our products and services cover fintech, marketing, e-commerce, customer service, communications, and regulatory technologies.

We are looking for a Product Manager

Requirements

• 3+ years of experience as a Product Manager, with successful launches of large or complex products;
• Deep understanding of the product lifecycle, business models, and unit economics;
• Experience managing cross-functional teams and working across multiple workstreams simultaneously.

Will be plus

• Experience launching or managing whitelabel platforms in iGaming or related industries;
• Knowledge of market-specific requirements (regulations, compliance, localization);
• Skills in strategic planning and product P&L management.

Soft Skills

• Leadership: ability to guide teams, build trust, and establish authority;
• Strong negotiation skills for working with partners and stakeholders;
• Strategic mindset, capable of balancing long-term goals with day-to-day operational management.

Responsibilities

• Full ownership of the development and management of a standalone product;
• Defining and executing product strategy, positioning, and the roadmap;
• Requirements management, timeline control, and release quality assurance;
• Working with key metrics: user growth, retention, and profitability;
• Collaboration with partners, clients, and internal teams (Dev, BI, CRM, Marketing).

Benefits

🍀 An exciting and challenging job in a fast-growing business group, the opportunity to be part of a multicultural team of top professionals in Development, Architecture, Management, Operations, Marketing, Legal, Finance and more;

🤝Great working atmosphere with passionate experts and leaders, sharing a friendly culture and a success-driven mindset is guaranteed;

📍Beautiful offices in Warsaw, Limassol, Yerevan — work remotely or on-site with comfort and enjoy the opportunity to build a network of connections with professionals day by day;

🧑‍💻Modern corporate equipment based on macOS or Windows and additional equipment are provided;

🏖Paid vacations, sick leave, personal event days, days off;

👨‍⚕️Corporate health insurance program for your well-being;

💵Referral program - enjoy cooperation with your colleagues and get a bonus;

📚Educational programs: regular internal training sessions, compensation for external education, attendance of specialized global conferences;

💁🏼‍♀️Rewards program for mentoring and coaching colleagues;

✈️In-house Travel Service;

🦄Multiple internal activities: online platform for employees with quests, gamification, presents and news, RedCore clubs for movie/book/pets lovers, special office days dedicated to holidays;

🎳Company events, team buildings.

RedCore is an international business group that creates technological solutions for digital markets. Our products and services cover fintech, marketing, e-commerce, customer service, communications and regulatory technologies. 

We are looking for a Media Buyer Google to join our team!

Requirements:

- 2+ years of hands-on experience with Google Ads, including YouTube Ads, Discovery / Demand Gen campaigns. Experience with UAC (App Campaigns) is a strong advantage.
- Proven experience with remarketing strategies, including Customer Match, GA4 Audiences, and Pixel-based audiences.
- Strong understanding of value-based optimization, including ROAS, FTD, Deposits, and other business KPIs.
- Experience working with restricted or grey verticals and understanding Google Ads policy limitations.
-Experience working with cloaking solutions, pre-landing pages, and alternative campaign structures.
- Strong understanding of conversion tracking, attribution models, and campaign analytics.
- Experience working with creative assets for YouTube Video Ads, Display, and Demand Gen campaigns.
- Strong analytical mindset with the ability to make data-driven decisions.
- Self-motivated, proactive, responsible, and capable of working independently.

Soft Skills:

- Self-sufficiency, proactiveness, and a strong sense of responsibility
Collaborating with the teamHigh ownership of assigned campaigns and performance results
- Ability to work independently on most tasks
- Clear communication with media buying, analytics, creative and account teams
- Ability to explain campaign issues, statuses and next steps
- Strong analytical and problem-solving mindset
- Fast reaction to campaign changes, performance drops or delivery issues
- Good prioritization of high-impact tasks
- Ability to stay productive during account issues, freezes, bans or creative rejections
- Proactive approach to optimization and testing
- Understanding of the connection between traffic, product, GEO, audience quality and LTV
- Consistent execution and reliability

Responsibilities:

- Launching and optimizing Google Ads campaigns across YouTube, Discovery/Demand Gen, and other relevant campaign types.
- Managing remarketing audiences, including Customer Match, GA4 audiences, and audience segmentation.
- Building, maintaining, and optimizing remarketing funnels.
- Optimizing campaigns based on CPA, ROI, ROAS, and other business KPIs.
- Managing custom conversion events such as FTD, Deposit, and other product-specific events.
- Scaling campaigns across assigned GEOs while maintaining performance targets.
- Preparing creative briefs and analyzing creative performance.
- Working with attribution models, conversion tracking, and campaign analytics.
- Collaborating with analysts, designers, developers, and account management teams.
- Continuously researching new Google Ads features, campaign types, and optimization opportunities.

What are the conditions and bonuses?

☘️An exciting and challenging job in a fast-growing product company, the opportunity to be part of a multicultural team of top professionals in Development, Architecture, Management, Operations, Marketing, Legal, Finance and other;

🤝🏻Great working atmosphere with passionate experts and leaders, sharing a friendly culture and a success-driven mindset is guaranteed;

📍Beautiful offices in Warsaw, Limassol work remotely or on-site with comfort and enjoy the opportunity to build a network of connections with professionals day by day;

🧑🏻‍💻Laptop & all necessary equipment for work according to the ecosystem standards;

🏖Paid vacations, personal events days, days off;

🫖Paid sick leave;

👨🏻‍⚕️Medical insurance;

💵Referral program enjoy cooperation with your colleagues and get the bonus;

📚Educational support by our L&D team: internal and external trainings and conferences, courses on Udemy;

🦄Multiple internal activities: online platform for employees with quests, gamification and presents for collecting bonuses, RedCore talks club for movie and book lovers, board games cozy evenings, special office days dedicated to holidays;

🎳Company events, team buildings.

RedCore is an international business group that creates technological solutions for digital markets. Our products and services cover fintech, marketing, e-commerce, customer service, communications, and regulatory technologies.

We are looking for a 2D Artist Design

Requirements

– 3+ years of experience as a 2D Artist in GameDev
– strong portfolio showcasing GameDev projects
– strong drawing, composition, color, lighting, perspective, and visual storytelling skills
– ability to work across different art styles, including stylised, cartoon, casual, semi-realistic, and fantasy
– experience creating characters, symbols, backgrounds, environments, UI elements, props, and visual effects
– proficiency in Figma, Adobe Creative Suite (Adobe Photoshop or similar digital painting software)
– experience preparing layered, production-ready assets for Spine animation and HTML5(PixiJS, Cocos2d) integration, with an understanding of asset optimisation and performance constraints
– experience with AI-powered design tools
– understanding of game production pipeline and technical limitations of all types of platforms

Will be plus

– experience in the iGaming industry
– knowledge of basic animation principles

Responsibilities

– create high-quality 2D art for instant, slot, and crash games, including characters, symbols, backgrounds, environments, UI elements, props, and visual effects
– design complete asset packages that clearly communicate gameplay states, interactions, rewards, risks, and features
– refining existing artwork and maintaining a consistent visual style across the project
– prepare layered files and optimised assets for Spine animation and HTML5(PixiJS, Cocos2d) integration
– use AI-assisted tools for visual research, concept exploration, and production support
– collaborating with the Game Art Lead, UI/UX Designer, Animators, and Project Manager
– organizing and maintaining a clear, structured workflow for game projects in figma
– generating ideas for improving game visuals and user experience
– constantly researching and analyzing game art trends, competitors, casino products, slot providers, and player preferences
– participate actively in brainstorming, mood boards, and team discussions

Benefits

🍀 An exciting and challenging job in a fast-growing business group, the opportunity to be part of a multicultural team of top professionals in Development, Architecture, Management, Operations, Marketing, Legal, Finance and more;

🤝Great working atmosphere with passionate experts and leaders, sharing a friendly culture and a success-driven mindset is guaranteed;

📍Beautiful offices in Warsaw, Limassol, Yerevan — work remotely or on-site with comfort and enjoy the opportunity to build a network of connections with professionals day by day;

🧑‍💻Modern corporate equipment based on macOS or Windows and additional equipment are provided;

🏖Paid vacations, sick leave, personal event days, days off;

👨‍⚕️Corporate health insurance program for your well-being;

💵Referral program - enjoy cooperation with your colleagues and get a bonus;

📚Educational programs: regular internal training sessions, compensation for external education, attendance of specialized global conferences;

💁🏼‍♀️Rewards program for mentoring and coaching colleagues;

✈️In-house Travel Service;

🦄Multiple internal activities: online platform for employees with quests, gamification, presents and news, RedCore clubs for movie/book/pets lovers, special office days dedicated to holidays;

🎳Company events, team buildings.

Performa is an international HR agency specializing in connecting top talent with leading companies across the iGaming, IT, and Marketing industries. 

Our client is an iGaming company launching a new online crypto casino project as a spin-off from a large international casino brand. The project is currently at an early stage, with a core team already in place and active preparation for launch.

We are looking for a Head of Operations to join the team and take ownership of the day-to-day operational environment across Customer Support, Casino and Sportsbook Operations, Risk Operations, and player-service processes.

The Project

We are building a new online crypto casino project, launched as a spin-off from a large international online casino brand. This is an early-stage opportunity to join an ambitious, fast-moving and execution-driven team with real ownership and direct impact on the business. The position is based on-site in Dubai. Compensation and the overall package are discussed individually; relocation support can be provided where required.

The Role

The Head of Operations owns the day-to-day player-service, gaming-operations and Risk Operations environment across the casino and sportsbook. The role ensures that players can register, access the product, receive timely support, use games and promotions correctly, and have cases routed and resolved through clear 24/7 processes. The position builds and leads Customer Support, Casino/Sportsbook Operations, Risk Operations and, where assigned, VIP Operations. It also serves as the operational incident coordinator across IT Department, FinOps, Legal & Compliance and external gaming suppliers.

This role oversees operational risk execution and case decisions through the Risk team, while AML policy, regulatory interpretation, SAR/STR decisions and MLRO responsibilities remain independently owned by Legal & Compliance.

Responsibilities

Player Service and Customer Support

1. Own the end-to-end operational player journey outside financial execution, including account and gameplay support, bonus queries, complaints, safer-gambling referrals and account-closure service.
2. Build and lead Customer Support, defining 24/7 coverage, workforce plans, channel SLAs, quality assurance, training, knowledge bases and escalation paths.
3. Own the quality, consistency and auditability of player communications and ensure cases are routed to the correct decision owner and tracked through closure.

4. Monitor service KPIs and recurring player pain points, coordinating corrective action and regulated complaints with the relevant functional owner and Legal & Compliance.

    

Casino, Sportsbook, VIP and Promotional Operations

1. Monitor casino and sportsbook availability and service quality, coordinating disputed bets, game interruptions, settlement issues, missing records and provider outages.
2. Manage operational relationships and escalations with game aggregator, sportsbook and platform suppliers, and support catalogue changes and pre-launch acceptance testing.
3. Own VIP service workflows and ensure manual bonuses, compensation and player-level exceptions follow documented approval limits and remain fully auditable.

4. Coordinate promotion readiness and operational issues with CRM, Product, Risk and Customer Support; commercial strategy and campaign economics remain with Commercial leadership.

    

Risk and Blockchain Screening Operations

1. Build and oversee Risk Operations for day-to-day player, payment, fraud and crypto-risk cases under policies approved by Legal & Compliance.
2. Own the operational configuration and governance of Chainalysis, Elliptic or equivalent screening workflows, including rules, thresholds, alerts, queues, escalation logic and quality assurance.
3. Ensure alerts are reviewed within SLA and hold, release, reject or escalation decisions are documented, evidence-based and made within Risk's delegated authority.

4. Send authorised financial actions to FinOps for controlled execution; Risk may not bypass FinOps controls, while AML interpretation, regulatory reporting and SAR/STR decisions remain with Legal & Compliance and the MLRO.

    

Operational Readiness and Incident Management

1. Coordinate material player-impacting incidents, maintaining severity, ownership, communication cadence and closure records across operational, technical and financial owners.
2. Lead operational readiness for new brands, markets, games and promotions, obtaining domain sign-off from FinOps, Risk, Legal & Compliance and IT Departments.

3. Run post-incident reviews focused on player impact, hand-offs and process failures, while technical and financial root causes remain with IT and FinOps respectively.

    

Process, Controls and Team Leadership

1. Maintain operational workflows, SOPs, service ownership, escalation matrices, approval limits and a single source of truth for player-service procedures.
2. Recruit, structure and develop Operations teams, ensuring appropriate coverage, role-based access and protection of sensitive information.
3. Drive automation in case routing, support tooling, knowledge management and reporting.

4. Report service performance, incidents, unresolved cases, capacity risks and remediation plans to management.

    

Requirements

• 7+ years of experience in online casino, sportsbook or comparable high-volume digital operations, including 3+ years in a leadership role.
• Demonstrated experience leading 24/7 Customer Support and casino/sportsbook operational processes.
• Strong knowledge of the player lifecycle, gaming-platform back offices, complaints, bonuses, VIP servicing and supplier incident management.
• Working knowledge of payments, KYC/AML, fraud and responsible-gambling processes sufficient to manage hand-offs and escalations without assuming independent control ownership.
• Practical knowledge of blockchain analytics and wallet-screening tools such as Chainalysis or Elliptic, including screening-rule governance, risk thresholds, alert classification and case-management workflows.
• Proven experience building SOPs, SLAs, operating models, dashboards and scalable teams.
• Strong data literacy and sound judgement in high-pressure player-impacting incidents.
• Fluent English, written and spoken.

We Offer

• A senior leadership role building the Operations function from the ground up, with direct impact on player experience and operating discipline.
• Relocation support where needed.
• Competitive compensation package discussed individually with each candidate.

About Our Client

Our client is a leading enterprise data platform company building an open, high-performance data lakehouse for AI and analytical workloads. The platform combines an intelligent SQL query engine, an AI-ready semantic layer, and an open catalog built on Apache Iceberg — enabling Fortune 500 companies across finance, energy, manufacturing, and logistics to unify, query, and govern data at massive scale across cloud and on-premise sources.

About the Role

We are looking for a Middle-level Software Engineer to work on the core query engine of a large-scale distributed data platform. You will develop features across query planning, optimization, and execution, contribute to performance-critical components, and help investigate and fix production issues reported by real enterprise customers.

This is a systems-level, backend engineering role focused on distributed data processing internals — not application development or CRUD services.

Responsibilities

• Develop and maintain features across the query engine — planning, optimization, execution, and data access layers
• Write performance-conscious code in Java and/or C++
• Investigate and fix production and customer-reported issues under the guidance of senior engineers, including fixes delivered across multiple supported release lines
• Work with SQL semantics, query plans, and execution operators over large-scale distributed data
• Integrate with columnar formats, open table formats, and connectivity drivers
• Contribute to CI/CD and automated testing in Jenkins
• Deploy and validate changes on Kubernetes (GKE/EKS/AKS) across GCP, AWS, or Azure with Docker
• Debug issues across query planning, distributed execution, memory management, and I/O; collaborate with US-based teams on design and code reviews
•  

Required Qualifications

• B.S. or M.S. in Computer Science, Computer Engineering, or a related field
• 3+ years in backend / systems software engineering
• Strong proficiency in Java or C++ with solid OOP and software design fundamentals, including concurrency and asynchronous programming (comfort with both languages is especially valued)
• Strong SQL and understanding of relational and analytical data systems, including query execution concepts
• Hands-on experience with data processing systems: query engines, distributed databases, ETL/ELT, or analytical platforms
• Experience with Jenkins pipelines and modern development workflows
• Docker and basic Kubernetes (running workloads, debugging pods, kubectl fluency)
• Hands-on experience with at least one major cloud (GCP, AWS, or Azure)
• Confident Git/GitHub workflows
• Comfortable with AI-assisted development workflows — using modern AI tools for code comprehension, debugging, and test generation, and critically validating their output
• English Upper-Intermediate or higher (B2+) — daily written and verbal communication with a US-based engineering team

• Availability to work EU business hours shifted 2–3 hours later for daily overlap with US West Coast mornings

   

Desired Skills

• Apache Arrow (columnar in-memory format) and SQL planner/optimizer frameworks such as Apache Calcite
• LLVM-based runtime expression compilation
• Open table formats — Apache Iceberg, Delta Lake, or Hudi — and columnar file formats such as Parquet, Avro, or ORC
• MPP query engines (Presto, Trino, or similar); exposure to distributed data platforms such as Spark, Snowflake, or Databricks
• Messaging systems: Kafka, NATS, or cloud pub/sub services
• Query planning, optimization, and execution internals
• Connectivity drivers: JDBC, ODBC, Arrow Flight
• Managed Kubernetes (GKE/EKS/AKS), multi-cloud exposure; Terraform

• Performance profiling of latency-sensitive systems

   

Details

• Engagement: Long-term contract
• Location: Europe (EU / EEA / UK), remote
• Working hours: EU business hours, shifted 2–3 hours later for daily overlap with the US West Coast team

We are looking for an engineer who combines AWS infrastructure expertise with hands-on Go development. You will build and operate the telemetry ingestion layer of an industrial IoT platform, with a focus on reliability, security and observability. 

Responsibilities 

• Provision and maintain AWS infrastructure using Terraform. 
• Develop a Go ingestion service to decode, validate and persist device telemetry. 
• Build stream-processing workflows with batching, replay, deduplication and dead-letter handling. 
• Archive telemetry in S3 and support efficient time-series storage. 
• Automate container builds and deployments, including multi-architecture images. 
• Implement monitoring, load testing, backup and restore procedures and operational runbooks. 

Requirements 

• Strong production experience with AWS and infrastructure as code using Terraform. 
• Hands-on Go development experience sufficient to independently build and maintain services. 
• Experience with ECS Fargate, ECR, VPC, IAM, S3, CloudWatch, Secrets Manager and KMS. 
• Understanding of stream processing, checkpointing, backpressure and at-least-once delivery. 
• Experience with Kinesis or a comparable streaming platform; ability to implement idempotent processing. 
• Practical PostgreSQL knowledge, including schema migrations, write performance and recovery. 
• Experience with Docker, CI/CD, metrics, logs, alerting and production troubleshooting. 
• Ability to validate reliability through load tests and recovery exercises. 
• English sufficient for technical discussions, documentation and client collaboration. 

Nice to have 

• AWS IoT Core, MQTT, X.509 device identity and device-scoped access policies. 
• CBOR or other binary protocols, TimescaleDB and Parquet archives. 
• Multi-architecture container builds for amd64 and arm64; industrial telemetry systems. 

Technology environment 

Go, AWS IoT Core, Kinesis, ECS Fargate, Terraform, PostgreSQL / TimescaleDB, S3, Docker. 

Soft Skills

You’ll feel comfortable in this role if you:

• Take ownership of your work and follow things through.
• Prefer solving problems rather than simply highlighting them.
• Focus on results and keep things practical.
• Communicate openly and respectfully with others.

We offer

• Salary based on qualifications and experience.
• Official employment.
• 21 working days of paid vacation.
• 14 days of paid sick leave.
• The opportunity to work on challenging web application projects delivered to clients around the world, including North America, Europe, Australia, and Asia.

ZentixSoft is looking for a Senior Platform / Cloud / SRE Engineer! 🚀

Format: Full-Time Outstaffing, long-term engagement (7+ months).

Start Date: December 1, 2026 / January 1, 2027.

Location: Remote (Nearshore options included).
 

🧩 Responsibilities:

• AI Platform & AWS Infrastructure: Design, deploy, and evolve scalable AWS-based cloud platform solutions providing highly available infrastructure for dev teams.
• Infrastructure as Code: Build, automate, and maintain cloud environments using Terraform.
• Kubernetes Operations: Administer, optimize, and operate enterprise-grade Kubernetes clusters at scale.
• DevOps & Developer Enablement: Develop and optimize CI/CD pipelines and implement GitHub Enterprise as the core development platform.
• Observability & Security: Build monitoring, logging, and tracing solutions (Grafana, Prometheus), define operational standards, and ensure cloud security compliance.
• Reliability & Incident Management: Troubleshoot performance bottlenecks, automate operational tasks, and maintain high availability and stability across environments.
   

🎓 Our Perfect Match (Requirements):

• Hands-on Experience: Several years of proven experience as a Platform Engineer, Cloud Engineer, or SRE in large-scale or enterprise environments.
• AWS & Infrastructure as Code: Deep, hands-on AWS expertise alongside extensive Terraform automation experience.
• Kubernetes at Scale: Multi-year experience operating Kubernetes clusters supporting high application density and complex operational requirements.
• Tooling & Platform Stack: Direct experience with GitHub Enterprise, CI/CD processes, and modern observability stacks (Grafana, Prometheus, etc.).
• Mindset & Independence: Strong hands-on mentality, proven ability to independently design and implement technical concepts, and a focus on operational automation.
   

➕ Nice to Have:

• Experience in Energy, Trading, or Financial Services sectors.
• Background in Developer Enablement, Platform Engineering, and Cloud Security/Compliance.
• Exposure to multi-cloud or hybrid-cloud setups.

Head of Retention | iGaming

We’re looking for a Head of Retention to lead CRM and player retention for our iGaming project in the gambling industry. You’ll join the same project as our Affiliate and Business Development teams and work across the areas that shape the player journey and support business growth.

This is a leadership role with real ownership of the retention function. You’ll set the direction for how players are segmented, engaged and reactivated, lead the team responsible for delivering that strategy, and use campaign results to decide what to improve next. You’ll work closely with Product, VIP, BI, Marketing, Affiliate and Business Development colleagues to create relevant player experiences and make retention activity more effective.

Your responsibilities

• Develop and own the player retention and CRM strategy
• Lead the player lifecycle approach, from onboarding and engagement to loyalty, churn prevention and reactivation
• Build and improve player segments, communication journeys and campaign logic
• Oversee automated campaigns across email, SMS, push, in-app and other available channels
• Plan and optimize retention campaigns, promotions and loyalty initiatives
• Use player and campaign data to identify opportunities and improve results
• Set up A/B tests, evaluate outcomes and apply learnings to future campaigns
• Monitor key metrics such as retention, reactivation, repeat deposits, LTV, NGR and bonus costs
• Prepare performance reports and translate findings into clear recommendations
• Lead, coach and develop the retention/CRM team
• Coordinate retention initiatives with Product, VIP, BI, Marketing, Affiliate and Business Development teams

What we’re looking for

• At least 3 years of CRM or player retention experience in iGaming or online casino
• Experience developing and implementing a player retention strategy
• Previous experience leading or developing a CRM/retention team
• Strong understanding of player lifecycle, segmentation, churn prevention and reactivation
• Hands-on experience with CRM platforms and marketing automation
• Experience managing multi-channel campaigns and automated player journeys
• Confident use of analytics, reporting and A/B testing to improve campaign performance
• Ability to connect player engagement metrics with business outcomes
• Strong communication and collaboration skills
• Experience with GR8 Tech or a similar iGaming CRM platform is an advantage

Work format

• Full-time
• Remote, open to candidates worldwide
• English: B2
• Russian: C2

We are looking for a Go Backend Developer to build reliable cloud services for an industrial IoT platform. You will work with device telemetry, real-time monitoring, historical data and diagnostic services. 

Responsibilities 

• Design and implement REST APIs for asset management, telemetry, diagnostics and alerts. 
• Build WebSocket channels for live monitoring and optimise historical data queries. 
• Implement business rules, alert workflows and integration with Python inference services. 
• Integrate device configuration and command workflows, including delivery acknowledgements. 
• Enforce tenant isolation and role-based access across APIs and live subscriptions. 
• Write automated tests, document API contracts and support deployment and troubleshooting. 

Requirements 

• Strong commercial experience building production backend services in Go. 
• Confident use of goroutines, channels, context, cancellation and synchronisation. 
• Experience designing REST APIs, maintaining OpenAPI contracts and working with WebSockets. 
• Strong PostgreSQL and SQL skills, including indexing, transactions and query optimisation. 
• Understanding of multi-tenant systems, authorisation and JWT validation using JWKS. 
• Experience with service integrations, timeouts, retries, idempotency and failure handling. 
• Practical knowledge of Docker, Git, CI/CD and unit and integration testing. 
• Experience integrating AWS services and troubleshooting deployed applications. 
• English sufficient for technical discussions, documentation and client collaboration. 

Nice to have 

• TimescaleDB, time-series analytics or industrial IoT experience. 
• Amazon Cognito, IoT Core, Kinesis, S3 or ECS Fargate. 
• MQTT, CBOR, Parquet, statistical process control or ML service integration. 

Technology environment 

Go, PostgreSQL / TimescaleDB, AWS, Docker, REST, OpenAPI, WebSockets. 

Soft Skills

You’ll feel comfortable in this role if you:

• Take ownership of your work and follow things through.
• Prefer solving problems rather than simply highlighting them.
• Focus on results and keep things practical.
• Communicate openly and respectfully with others.

We offer

• Salary based on qualifications and experience.
• Official employment.
• 21 working days of paid vacation.
• 14 days of paid sick leave.
• The opportunity to work on challenging web application projects delivered to clients around the world, including North America, Europe, Australia, and Asia.

Head of Sales & Onboarding

About Us

We are a fintech company with over 8 years of experience in the affiliate marketing industry, providing financial and technological solutions for media buyers, affiliates, and agencies.

We are looking for a Head of Sales & Onboarding to lead our Sales and Onboarding teams, improve internal processes, and build strong relationships with our partners.

Responsibilities

• Lead and manage the Sales and Onboarding teams.
• Set team goals and monitor performance.
• Optimize sales and onboarding processes.
• Ensure smooth collaboration between teams.
• Build and maintain strong relationships with partners.
• Identify opportunities to improve team efficiency and partner satisfaction.

Requirements

• Experience in sales, onboarding, account management, or a similar role.
• Previous team management experience.
• Experience in affiliate marketing, fintech, or media buying is a strong advantage.
• Strong leadership and communication skills.
• Ability to manage multiple processes and make decisions.
• Upper-Intermediate English or higher.

What We Offer

• Remote work.
• Unlimited paid vacation.
• 10 days of paid sick leave.
• Ukrainian national holidays.
• Professional growth opportunities in an established fintech company.

A suite of products for the oil & gas, logistics and other business sectors applications. A wide variety of Web, desktop and mobile platforms, huge user base, supportive team, the client has strong understanding of what is User Experience.

• Responsibilities:

  • Design UX/UI for product features.
  • Apply design system components consistently.
  • Develop wireframes, prototypes, and visual assets.
  • Participate in usability testing and synthesize user feedback.
  • Collaborate with engineers and product managers in daily workflows.
  • Contribute to design reviews and team critiques.

   

• Mandatory Skills Description:

  • 5 years in UX/UI design.
  • Proficiency in Figma and familiarity with design systems.
  • Strong foundation in interaction design and visual design.
  • Evidence of shipping designs in production applications.
  • Collaborative mindset, with openness to feedback and iteration.
  • Fluent English

  • Strong experience in product design, specifically addressing complex issues

   

• Nice-to-Have Skills Description:

  • Experience in enterprise applications.
  • Exposure to research practices and usability methods.

   

• Languages:
  • English: C1 Advanced

Responsibilities

• Full management of the CEO’s schedule, meetings, and communications
• Monitoring task completion and coordinating across teams
• Financial tracking, working with numbers, documents, contracts, and reports
• Research, analytics, and preparation of structured briefs
• Handling business correspondence with international partners
• Finding fast, effective solutions in non-standard and high-pressure situations
• Travel coordination and accompanying the CEO on business trips when needed

What We’re Looking For

• 5+ years of experience as Executive / Personal / Business Assistant — this is a must
• Financial background or experience working with financial data, budgets, and reporting
• Strong attention to detail, especially with numbers
• Fluent English C1+ — daily communication with international partners
• Advanced proficiency in Claude (AI) — you use it as a core work tool, not occasionally
• High self-organization, responsibility, and ability to stay calm under pressure
• Proven ability to handle critical situations and keep everything under control
• Based in Dubai or Europe
• Open to business travel

What We Offer

• Remote work with full involvement
• Direct collaboration with the CEO based in Dubai
• Fast-paced environment where your decisions actually matter
• Salary discussed individually based on experience

If you’re the person who never drops the ball — send your resume and a short cover letter.

🏢 About Us

SoSmart.Social builds supplement brands that sell on Amazon, Shopify, and TikTok Shop. We have been in e-commerce for 8 years and are a lean, fully remote team of about 10 people across Europe and Asia, led by a hands-on founder.

We are highly motivated, driven, and focused on building a nine-figure brand business.

Our brands include:

• Ironclad Nutrition — supplements for men, with a professional, masculine, evidence-led voice. Main channels: Amazon FBA, Shopify, and TikTok Shop.
• Oh My Chewy — gummy supplements for families, with a playful, bubbly, fun voice. Main channels: Amazon, Shopify, and TikTok Shop.
• Naclea — women-focused ready-to-mix powder in sachets. The brand direction will be shaped together with the founder. Main channel: Amazon.

🔗 More About Us

• Ironclad Nutrition
• Oh My Chewy
• Naclea

🎯 About the Role

We are looking for a Creative Manager to own how our brands look and who speaks for them.

You will turn brand guidelines, creators, and AI tools into a steady flow of content that sells on Amazon, Shopify, TikTok Shop, and Meta. This includes developing creative concepts, product angles, hooks, and briefs, managing creator relationships, and taking content from idea to publication.

You will work closely with the founder and Head of Shopify, with a direct impact on the brands’ direction and growth.

Success in 6 months looks like: one clear brand book per brand, a creator program running independently through the Seed → Affiliate → Partner stages, and a weekly creative output that feeds ads, listings, and social channels.

🕒 Working Format

🌍 Location: remote, Eastern Europe, within EET ±1 hour.

⏰ Schedule: aligned with Romanian time, with morning meetings around 8–9 AM.

💼 Commitment: part-time during the initial trial, then full-time.

📝 Contract: contractor/B2B during the trial; full-time terms agreed afterwards.

💸 Payment: direct Wise transfer.

🛠️ Tools: Slack, ClickUp, Google Workspace, Canva, Klaviyo, Trybe, and Claude.

📌 Key Responsibilities

🎨 Brand Look & Art Direction

• Develop brand books for all three brands.
• Own art direction for Amazon listings, A+ content, Shopify, social media, and ads.
• Brief our designer and maintain a consistent visual direction across channels.

💡 Creative Strategy

• Develop weekly ad angles, hooks, concepts, and briefs for Meta and TikTok.
• Find different ways to communicate product benefits and turn them into clear direction for creators.
• Create content that attracts attention and converts audiences into buyers.

🤝 Creators & Influencers

• Source creators and influencers, manage outreach, prepare briefs, coordinate contracts and product seeding, and approve content.
• Run the Seed → Affiliate → Partner program.
• Maintain the influencer CRM and affiliate tracking.
• Manage creator communication, scheduling, deadlines, and content delivery.

📱 Social Media & Email

• Manage the brand’s Instagram account, including the content calendar, publishing, and day-to-day account management.
• Coordinate content production with in-house designers, creators, and external collaborators.
• Provide creative input for Klaviyo campaigns and email workflow designs.

🤖 AI & Workflow Improvement

• Use AI tools hands-on in daily creative work.
• Build and improve workflows that speed up research, ideation, briefing, and content production.
• Review AI outputs for quality, accuracy, and brand consistency.

🛡️ Compliance

• Ensure appropriate FTC disclosures.
• Keep content free from medical or disease claims.

✅ Requirements
 

• 4+ years of experience in creative or brand roles for consumer brands.
• 2+ years of experience running creator or influencer programs.
• Experience working with physical products.
• A portfolio of brand and creator work, with results.
• Understanding of social media and the connection between creative content, product benefits, and sales.
• Ability to develop multiple marketing angles for a product and translate them into actionable creator briefs.
• Daily, hands-on use of AI in creative work, supported by concrete examples of tools and workflows.
• Strong organisation skills and the ability to manage several creative workflows independently.
• Ownership of outcomes: setting targets, reporting numbers, and continuously improving.
• Initiative, attention to detail, eagerness to learn, and interest in long-term collaboration.
• Fluent English, C1+.
• Location within EET ±1 hour, with availability for morning meetings on Romanian time.

➕ Nice to Have
 

• Experience with DTC, Amazon, or supplement brands.
• Experience with TikTok Shop affiliates and Instagram content.
• Familiarity with influencer CRMs, Trybe, or Cruva.
• Experience with Klaviyo, Canva, or Figma.
• Hands-on experience with Claude.
• Understanding of supplement advertising rules.

Amazon experience is not mandatory.

💼 What We Offer
 

🌍 Remote & Long-Term: a fully remote, long-term full-time role, starting with a paid part-time trial.

⏳ Paid Trial: approximately 20 hours per week for 2 months, followed by a transition to full-time if it works for both sides. Trial compensation to be agreed separately.

💰 Performance Bonuses: bonus opportunities linked to results.

📚 Learning & Development: courses and training at the company’s expense.

🏖️ Time Off: holidays off.

🤝 Collaboration & Impact: work closely with the founder and management team, with direct influence on brand development, creative processes, and business growth.
 
 
🚀 Ready to turn creative ideas into content that sells? Apply and share your portfolio — we’d love to see what you can bring to our brands!

Description

We are looking for an AI CRM & Retention Automation Lead to own the design, build, and scaling of a production-level AI-driven CRM system for player retention.

The role sits in the Revenue department and reports directly to the CRO.

This is not a classic CRM or campaign execution position. You will define the architecture, connect data, models, and tools into a working system, and move the CRM team from manual campaign building to AI-supervised personalization.

What you will do in the first 3–6 months

• Month 1: Audit current CRM setup, Customer.io usage, data flows, segmentation, churn models, and integrations. Deliver a target architecture.
• Month 2–3: Launch an MVP flow: Player Data → Churn prediction → AI analysis → Offer recommendation → Customer.io campaign → Human approval.
• Month 3–4: Automate segmentation, timing, offer selection, campaign creation, and basic analytics.
• Month 4–6: Put an AI optimization loop into production (Campaign → Results → Analysis → Learning → New recommendation) and prepare the foundation for VIP/PAM AI.

Main outcome of the role
Not the number of campaigns sent. The KPI is how much of the CRM process we can automate while increasing the effectiveness of personalization. The CRM Manager should shift from building campaigns manually to acting as an AI CRM Supervisor who reviews recommendations, approves campaigns, and owns GEO results.

Requirements

• Proven experience building or owning production automation systems that connect data, models, and marketing tools (not only campaign execution).
• Hands-on work with at least one major CRM/marketing automation platform (Customer.io strongly preferred; Optimove, Braze, or Iterable are relevant).
• Practical experience with customer data platforms, data warehouses (BigQuery or Snowflake), and orchestration tools (dbt, Airflow, n8n, Make, or similar).
• Ability to design and implement AI-driven flows: churn/LTV/next-best-action models, recommendation logic, LangChain/LangGraph or direct LLM APIs (Claude, OpenAI).
• Strong systems thinking: you can describe architecture, data flow, agents, integrations, approval layer, and analytics loop, and then build it.
• iGaming, fintech, e-commerce, subscription, or marketplace background with high-volume customer data is a plus.
• Senior / Lead level. You will own the direction: architecture, roadmap, implementation, integrations, AI agents, automation, analytics, documentation, and scaling.

What does not fit

• Only creating campaigns in Customer.io or similar tools.
• Only writing prompts or using ChatGPT without system integration.
• Pure dashboard analysis / BI without building automation.
• Pure Python development without CRM and marketing automation context.
• Waiting for a ready technical specification instead of proposing the system design.

Technical assignment during the process

Candidates will be asked to design an AI-driven CRM system for 1M players with an existing churn model and Customer.io: daily player analysis, reactivation targeting, best offer and timing selection, campaign creation, human approval, and a feedback loop. We evaluate architecture, data flow, agents, APIs, decision logic, monitoring, and scalability.