Jobs

Diya is a successful Ukrainian IT company providing full-service IT solutions for small and medium businesses across the world. Our company has a strong professional background in providing remote technical support services to companies across different industries helping them deliver excellent customer experience.

We are a friendly crowd of it-savvies. Working shoulder to shoulder in a virtual crew gives us the flexibility to provide better solutions and exceed our customers' expectations.

We are seeking a proactive, communicative, and highly motivated Customer Support Specialist to join our team. The role involves assisting tourists worldwide with transfer issues.

Job Responsibilities:

• Сommunication with clients via chats, e-mail, and calls
• Respond to customer queries promptly and accurately (24/7 service).
• Follow up with customers to ensure prompt issue resolution.

• Collect and analyse customer feedback to assess satisfaction.

   

Requirements:

• Proficiency in English.
• Experience in customer service will be considered a plus.
• Strong written and verbal communication skills.
• Excellent problem-solving abilities.
• Ability to multitask.
• Commitment to customer satisfaction.
• Effective time management.

• Willingness to learn.

   

What we offer:

• Comfortable work environment, remote work.
• The work schedule consists of 5 shifts per week, each lasting 8 hours, with 2 days off according to the schedule 
• Paid vacation and sick leave.
• Healthcare insurance and gym.
• Training and useful experience.
• Work in a young and friendly team.
• Career opportunities and professional growth.

We are looking Middle - Senior Media Buyers in our team!

Requirement:

- From a 2 years of experience with large budgets at Tier-1 GEO in the crypto vertical (PPC/YouTube)

- Experience with other traffic sources will be a plus

Responsibilities:

- Search for new connections

- Scaling and optimization of current

- Traffic analysis

- Drawing up competent technical specifications for layout designers, copywriters and designers

Our advantages:

- Exclusive offers that really convert

- Corporate English courses for all levels

- Fully built infrastructure (accounts, payments, farming and very serious creative departments and technical units)

- Truly unlimited budgets

- There is our own tracking platform that helps keep information on all accounts, GEOs and traffic sources in one place

We are an international group of companies that is looking for talented and long-term focused Media Buyers! Our team specializes in media buying and also has our own high risk products.

We develop software solutions for marketers, including a SaaS tracking platform, CRM systems for optimizing workflows in social networks and a comprehensive mass marketing service. In addition, we implement various marketing strategies covering SEO, affiliate marketing, email campaigns and much more. Our experience extends to creating solutions for both clients and our own endeavors.

Native Ads MEDIA BUYER
CRYPTO
We are a large company occupying a leading position in the market.
If you are looking for growth prospects, remote work opportunities, top, and most importantly
stable working conditions - this vacancy is for you.

What is required of you:

Experience in native networks (at least Taboola/Outbrain) from one year;
Experience in working with T1 GEO on confident budgets in gray verticals;
Good fast Internet.

For you from us:

Rate + bonuses;
Fast career growth;
Well-built infrastructure for comfortable work from home;
Limitless budgets in the literal sense;
Top creatives with a clear understanding of the vertical;
The ability to test different traffic sources.

We are an international group of companies that is looking for talented and long-term and result-oriented Media buyers! Our team specializes in media buying and also has its own high-risk products. Due to business scaling, we are expanding the team and opening a vacancy for Native Ads Media Buyer.

(3 month Project, with potential ongoing advisory support)

We are looking for a DevSecOps Engineer with 3+ years of experience to help audit, strengthen, and improve the security posture of a small but growing SaaS platform serving nonprofit and corporate clients.

OVERLAP 14:00–16:00 Mountain Time (MT)

This role is security-first, with DevOps responsibilities as a secondary layer. The main goal is to assess the current infrastructure, identify security and compliance gaps, and implement a practical roadmap to improve the platform’s overall resilience, compliance readiness, and long-term sustainability.

Project scope:

— Initial security and infrastructure audit

— Identify risks, vulnerabilities, and operational gaps

— Build and prioritize a remediation roadmap

— Implement key improvements over a 2–3 month engagement

— Potential for ongoing periodic security reviews and advisory support afterward

Current stack / environment:

— Git

— GitHub Actions

— Docker

— AWS

— Render

What you will do:

— Audit the current cloud and application setup from a security and DevSecOps perspective

— Review infrastructure, deployment processes, DNS configuration, access controls, and backup/disaster recovery practices

— Identify gaps related to SOC 2 readiness and help prepare for stronger enterprise security expectations

— Assess security controls around CI/CD, secrets management, container images, user access, and production environments

— Review existing vulnerability scanning practices and recommend improvements, including dynamic scanning where needed

— Help define and implement practical controls such as firewalling, hardening, monitoring, least-privilege access, and security hygiene improvements

— Investigate risks related to DNS, exposed services, stale records, misconfigurations, and other overlooked infrastructure issues

— Support the team in creating a sustainable, right-sized security approach for a small organization without overengineering

— Translate findings into an actionable roadmap with clear priorities, balancing risk, cost, and implementation effort

— Help improve confidence in responding to enterprise security questionnaires from large corporate clients

What we are looking for:

— 3+ years of hands-on experience in DevSecOps, DevOps with a strong security focus, or cloud/infrastructure security

— Strong experience with AWS and cloud security best practices

— Experience with GitHub Actions, CI/CD security, Docker, and container/image scanning

— Experience reviewing and securing hosted platforms, including PaaS environments such as Render or similar

— Solid understanding of IAM/access control, secrets management, DNS security, backups, disaster recovery, and infrastructure hardening

— Experience identifying and remediating security gaps in small or mid-sized SaaS environments

— Familiarity with SOC 2 controls and general compliance-oriented security practices

— Ability to recommend pragmatic, cost-conscious solutions for a small team

— Strong communication skills and ability to explain risks, tradeoffs, and priorities clearly to non-security stakeholders

— English level: B2 minimum

We are looking for a Middle Social Media & Content Manager to take ownership of social media and content for our AI-focused companies and founder brands.

This role sits at the intersection of content, social media, GenAI tools, and employer branding. You will work closely with the Marketing Manager and collaborate with designers, ML engineers, and founders.

What you’ll be working on

• Managing and growing social media presence for company brands
• Contributing to the development of a social media & content strategy (B2B, AI, employer branding).
• Creating content in English and Ukrainian 
• Writing posts, adapting messages for different platforms, and maintaining a consistent tone of voice.
• Collaborating on personal brand content for founders
• Working with GenAI tools and internal AI agents used for:
  • content ideation,
  • drafting,
  • automation of repetitive tasks.
• Working closely with designers:
  • preparing briefs and tasks for visuals,
  • reviewing and aligning visuals with content and messaging.
• Analyzing performance (engagement, growth, visibility) and improving content based on insights.

How we work with content

• At the beginning, you will receive:
  • clear briefs, key messages, and context from the Marketing Manager,
  • feedback and final reviews on content.
• Over time (2–3 months), you are expected to:
  • independently write and manage social content,
  • take full ownership of social media execution,
  • move towards full content delegation.

What success looks like in the first 3 months

• Improvement in content quality and consistency.
• Growth in followers and engagement across platforms.
• Increased brand visibility and inbound interest.
• Social media actively supporting:
  • employer branding,
  • hiring efforts,
  • overall brand presence in the AI ecosystem.

Who we’re looking for

• 1+ year of experience in Social Media / Content Marketing (B2B or tech is a plus).
• Understanding of LinkedIn-first content.
• Confident English and Ukrainian (B2+)

Will be a plus

• Experience with LinkedIn marketing
• Basic knowledge of Figma and Canva

What we offer

• Full-time role (with possible flexibility once onboarded).
• Direct collaboration with the Marketing Manager and founders.
• Support from designers for visual content production.
• Real hands-on experience with GenAI in production, not experiments.
• Opportunity to:
  • grow into Head of Social / Content,
  • become a Personal Brand Manager for founders,
  • or evolve into a broader Marketing Manager role.
• A fast-growing AI ecosystem with space to experiment, learn, and grow.

Hiring Process

• Recruiter Interview - We’ll talk about your professional background, the specifics of the position we are offering, and address any questions you might have.
• Technical Interview - Intro Call with Your Future Manager
• We’ll discuss the specifics of the role and the project in detail and make sure our culture and values are aligned.
• Offer

What we offer at iForAI:

• Hardware Policy: Get the gear you need, from laptops to PCs.
• Referral Bonus: Invite talent and earn a generous reward.
• Professional Growth: We cover courses and books to fuel your expertise.
• Tasty Perks: Free lunches, snacks, tea, and coffee to stay energized.
• Birthday & Celebrations: Gifts on your day, plus parties and team-building.
• Life Events Support: Wedding bonuses, childcare support, and more.
• Volunteering Days: Extra days off to help your community.
• Work-Life Balance: 18 paid vacation days, 10 paid sick days, and national holidays off.

If you have the drive and marketing skills to support business innovation activities, we’d love to hear from you.

Who are we?

Fuel is on a mission to unlock billions of dollars in GDP by helping SMBs make better financial decisions every day. We manage over $500M in customer P&Ls through our FP&A platform, combining AI with hands-on CFO expertise to deliver enterprise-grade finance - without the enterprise price tag or complexity.

fuelfinance.me

www.instagram.com/fuelfinance

youtu.be/eI5VH2Ks9o4

Who are we searching for?

We’re looking for an enthusiastic FP&A Manager to cover the financial needs of our US customers. You’ll provide strategic recommendations, optimize costs, and prevent cash gaps. You’ll work closely with top management and founders of startups and will act as a finance partner to their businesses. If you’re proactive and enjoy problem-solving, we want you on our team!

What are your responsibilities?

• Prepare managerial financial reports based on raw data
• Review and correct accountants in the preparation of financial statements
• Develop financial systems from scratch with our R&D team
• Work with multiple data sources and large volumes of data
• Build unit economics systems with detailed operational analysis for various business models
• Develop forecasting systems with KPIs for all the departments
• Establish and manage the budgeting process to control and prevent cash gaps
• Lead direct communication with the founders and CFOs on the customer's side
• Analyze financial statements and business metrics in general
• Provide recommendations for optimizing costs, improving the financial situation, and compiling a financial strategy
• Manage projects: project strategy, deadlines, the priority of tasks, quality of projects, team workload, and task control
• Create financial models

What are the preferred requirements for the role?

• 5+ years of relevant experience in financial consulting in a fast-growing company with different business models
• C1 English level
• Excellent verbal and written communication skills with the ability to distill into structured frameworks and concrete action plans
• Experience in managerial roles, managing teams and projects
• Expertise in the analysis of financial indicators: knowledge of the GAAP and unit economics
• Experience in managing the company’s finances: providing recommendations, implementing decisions
• Experience in budgeting, forecasting, financial reporting, regulatory reporting, and other business processes
• Strategic thinking and the ability to independently carry out rigorous problem-solving
• Proven ability to prioritize and maintain a system for proactively managing multiple customers, projects, and requests, for creating and managing a plan, and for keeping your teams organized too
• Ability to work in a fast-paced environment
• Proactivity and high level of responsibility
• Ability to work according to the EST time zone

Will be a plus:

• Experience in the US startups.

Reporting Structure: reporting to the Head of the FP&A Team.

Recruitment Process:

• Soft skills interview with the recruiter
• Hard skills interview with the FP&A team lead
• Test Task
• Culture fit interview with the VP of Operations

Why work with us?

• Mentorship from senior finance specialists and CFOs
• Rapid skills improvements (you'll be managing the finance of 3-5 companies with different business models and different challenges)
• Growth opportunities according to our seniority grading (it comes with a compensation increase)
• Freedom to innovate and create
• Flexible schedule and time-off policy
• 18 days of paid vacation per year, paid sick leaves

Employment Type: Full-time, shift-based
Level: Middle

Reports to: COO

Role Mission

The mission of the VIP Manager is to retain and grow VIP players by delivering exceptional service, driving player loyalty, and increasing revenue through strategic relationship management and personalized engagement.

This role focuses on building long-term, high-trust relationships with high-value players while maximizing LTV, retention, and monetization.

Key Responsibilities

• Manage a portfolio of VIP and Pre-VIP players in accordance with internal service standards.
• Achieve KPI targets related to retention, engagement, LTV, and revenue growth.
• Monitor player activity and behavior (deposits, bets, win/loss, frequency) and proactively identify risks.
• Design and deliver personalized offers including bonuses, cashback, and exclusive events.
• Analyze financial performance and gaming activity of players.
• Maintain structured, professional communication via messengers, email, and live chat.
• Work closely with Marketing, Product, CRM, Payments, and Analytics teams to improve VIP processes and player experience.

Skills We Are Looking For

• Structured and professional communication
• High emotional resilience
• Strong attention to detail
• Ability to work with emotional and high-stakes high-roller players

Required Experience & Qualifications

• Minimum 1 year of experience in VIP Management within iGaming or Betting.
• English level B2–C1 (spoken and written).
• Strong understanding of player behavior, motivation, and risk indicators.
• Experience working with CRM systems and analytical/reporting tools.
• Proven ability to manage high-roller clients professionally.
• Experience in building personalized offers, loyalty mechanics, and retention strategies.
• Excellent communication skills and discipline in maintaining structured, consistent client interaction.

Key Competencies

• Empathy and emotional intelligence
• Sales and negotiation skills
• Ability to build and maintain long-term VIP relationships
• Strong influence on retention, reactivation, and deposit behavior

Languages

• English: Advanced (B2–C1 required)

Work Schedule

Shift-based system (final schedule will be confirmed):

• 2 working days / 1 day off with 2 consecutive shifts (16:00–24:00 or 00:00–08:00)
• 2 working days / 1 day off with 3 rotating shifts (00:00–08:00, 08:00–16:00, 16:00–24:00)
• 3 working days / 2 days off with 3 rotating shifts (00:00–08:00, 08:00–16:00, 16:00–24:00)

Probation Period

KPIs and bonus structure for the probation period are currently being finalized.

You will play a key role in maintaining and optimizing the operational IT infrastructure that supports our global sales and commercial operations. This includes ownership of core sales platforms (CRM, analytics, enablement tools), ensuring system uptime, data integrity, and ongoing tool improvements.

This is a great opportunity for a detail-oriented, tech-savvy professional who enjoys improving systems, solving operational challenges, and supporting high-performing commercial teams. 

Main Responsibilities:

• Support and maintain the health and availability of key sales and operational tools (e.g., CRM, reporting dashboards, automation platforms)
• Ensure stability and performance of the operational IT infrastructure related to sales and revenue operations
• Collaborate with internal stakeholders to gather requirements and configure tools accordingly
• Monitor system performance, data integrity, and proactively resolve technical issues
• Support onboarding and training of users across teams; provide ongoing tool support
• Evaluate and implement new tools and integrations to improve sales productivity
• Maintain documentation and provide internal support for tool-related processes
• Act as a liaison between Sales, IT, and Data teams on technical needs and tool optimization

Expected Results:

• High availability and stability of operational IT systems and tools
• Fast and reliable support for users across global teams
• Reduced system downtime and faster incident resolution
• Accurate, up-to-date data in all integrated tools and platforms
• Increased efficiency through workflow automation and tool optimization
• Faster reporting and better visibility into sales performance metrics
• Strong collaboration between sales, IT, and operations teams
• Scalable and secure infrastructure that supports company growth and expansion
  
   

Professional Qualifications: 

• 3+ years of experience in Operational Support / IT Infrastructure / Toolset Management (preferably in fintech, SaaS, or tech)
• Solid hands-on experience with CRM platforms (Salesforce, HubSpot, etc.) and BI tools (e.g., Looker, Tableau, Power BI)
• Familiarity with IT infrastructure as it relates to SaaS tools, system uptime, and integrations
• Understanding of sales processes and revenue operations KPIs
• Experience with automation tools is a plus
• Strong troubleshooting, organizational, and documentation skills
• Comfortable working cross-functionally in a fast-paced environment
• Intermediate English proficiency
• Adaptability to quickly adjust to changes

We are looking for a Computer Vision Engineer with solid ML/DL experience to join our team on challenging projects.
We consider engineers at Middle and Senior levels - tasks and responsibilities will be adjusted accordingly. 

Required Qualifications:

• 3+ years of experience in computer vision
• High proficiency in Python
• Strong experience with deep learning and the PyTorch framework for computer vision tasks
• Research experience in computer vision with a focus on delivering results
• Ability to work independently or within a small team, with a strong sense of ownership over results

Nice to Have:

• Experience with deep learning solutions for detection, tracking, image retrieval, and segmentation tasks
• Understanding of geometric computer vision principles
• Model optimization: quantization, pruning, neural network compilers
• Hands-on experience implementing low-level CV algorithms
• Experience with sensor fusion (IMU, magnetometer, GNSS, camera)
• Knowledge of C++

Cargofy is building the AI-native operating system for global freight. Cargofy deploys autonomous AI agents that automate procurement, dispatching, negotiations, operations, tracking, and workflows for carriers, shippers, and 3PLs across the US, Europe, and Asia. Our platform processes 100,000+ loads per day and hundreds of thousands of real-time events — replacing manual logistics with fully autonomous AI.

We need a Forward Deployed Engineer to work directly with our largest customers — deploying, customizing, and scaling Cargofy AI platform inside their operations. You are the technical bridge between our product and the real world of freight logistics.

Why This Role Exists Now

Our enterprise customers operate complex logistics workflows with unique integrations, data flows, and business rules. They need a hands-on technical partner who can make Cargofy indispensable inside their operations — fast. You will be that partner.

What You Will Do

• Deploy and configure Cargofy for enterprise customers — remotely or on-site at their operations centers
• Build custom integrations with customer systems: ERPs (SAP, Oracle, Odoo), TMS platforms (MercuryGate, TMW, McLeod), ELD providers, and load boards
• Translate complex logistics workflows into platform configurations, automations, and AI agent setups
• Debug production issues in real-time — when a carrier dispatch system goes down at 2am, you ensure Cargofy keeps their freight moving
• Work closely with Product and Engineering to feed real customer needs back into the roadmap
• Build reusable tooling, scripts, and deployment playbooks to accelerate future customer launches

• Own technical relationship with key accounts — you are their trusted engineer

   

Who You Are

• 3-7+ years as a software engineer, solutions engineer, or technical consultant
• Strong in at least one of: PHP/Laravel, Python, Node.js, or Vue.js
• Comfortable with APIs, databases, webhooks, and system integrations
• Experience with ERP or logistics systems (Odoo, SAP, TMS platforms) is a strong plus
• Excellent communicator — you can talk to both senior engineers and logistics operators on a warehouse floor
• Thrive in ambiguity, fast-moving environments, and high-stakes customer situations

• Willing to travel occasionally for key customer deployments

   

Why Cargofy

• Work directly with enterprise customers solving real problems worth millions of dollars
• See the immediate impact of your work on live logistics operations
• Shape how AI agents are deployed at scale across a $4T industry
• Competitive compensation + equity
• Remote-first with offices in Kyiv, Warsaw, and Houston

Ringostat is a Ukrainian AI-powered platform for telephony, call tracking, and call analytics 🚀 Recognized as a High Performer on G2 for three consecutive years and ranked among the Top 10 worldwide in its category 🏆, the company also received двойне recognition from Forbes Ukraine in 2025 (Next 250 most promising companies & Top 25 innovative startups). 

🔎 We are looking for a Sales and Partnership Manager for the Polish market who will help expand our partner network in Poland and drive sales growth 🇵🇱

Who We Need:

🔹 Hard Skills

• Polish — C1 level
• English — B2 level

• At least 1 year of experience in sales, partnership development, sales management, or customer-facing roles

   

🔹 Soft Skills:

• Proactivity and persistence — you set ambitious goals, find solutions, and consistently implement them
• Organization and responsibility — you prioritize effectively, pay attention to details, and deliver on commitments
• Strong communication skills — you easily build rapport, negotiate effectively, and persuade confidently
• Multitasking and flexibility — you can manage multiple partners simultaneously and quickly adapt to change

➕ Nice to Have:

• Experience in B2B sales, partnership development, or building long-term business relationships (6+ months)
• Experience with SPIN and BANT methodologies
• Experience handling objections and identifying customer needs

🎯 Your Key Responsibilities:

1. Develop existing partners: maintain regular communication, build trusted relationships, and help partners sell Ringostat services more effectively to their clients
2. Drive partner lead flow: your main KPI is the quantity and quality of leads generated by partners
3. Educate and motivate: conduct presentations, workshops, and mini-trainings for partner teams
4. Build deep relationships: work with different levels within partner companies — from executives to account managers and sales teams
5. Analyze performance: maintain structured reporting, identify growing/declining partners, and increase their engagement
6. Represent Ringostat at events: conferences, exhibitions, webinars, and offline networking

🚀 What We Offer:

1. Work in a fast-growing product company Ringostat (part of Fraktal Group) — one of the largest IT groups in Ukraine
2. Company growth of 60%+ annually, and 3x year-over-year growth in Poland
3. 10+ years on the market with a strong reputation — not a startup with an unpredictable future
4. Our product is used in 33 countries, with 3,000+ companies making over 10 million calls monthly 🌍
5. High autonomy and ownership, real impact on strategy and results
6. Work within one of the company’s key strategic directions — the partner channel
7. Use of AI tools and modern sales technologies
8. A powerful SaaS product that continuously evolves
9. Results-driven culture — clear processes, no unnecessary bureaucracy or micromanagement
10. Competitive compensation: official salary + performance-based bonus 💰
11. Cafeteria plan: compensation for sports, education, healthcare, and other life benefits of your choice

Cargofy is building the AI-native operating system for global freight. Cargofy deploys autonomous AI agents that automate procurement, dispatching, negotiations, operations, tracking, and workflows for carriers, shippers, and 3PLs across the US, Europe, and Asia. Our platform processes 100,000+ loads per day and hundreds of thousands of real-time events — replacing manual logistics with fully autonomous AI.

We need a Customer Success Manager to own the post-sale experience for our international English-speaking clients — ensuring they onboard fast, adopt AI agents fully, and expand their usage over time.

Why This Role Exists Now

Our international customer base is growing rapidly. These clients — carriers, shippers, and 3PLs across the US and Europe — need a dedicated, English-fluent partner who understands our platform deeply and can drive measurable business outcomes.

What Winning Looks Like

• 30-50+ accounts onboarded and actively retained with green health scores
• Time-to-value under 3 days — customers see results from day one
• AI agent adoption rate consistently above 80% across your book of business
• Expansion revenue opportunities identified and handed to Sales quarterly
• NPS above 50 across your accounts

What You Will Own

• Onboarding — platform setup, configuration, training sessions, and first-value delivery using Cargofy web platform and Odoo CRM for account tracking
• Ongoing success — regular check-ins, quarterly business reviews, health score monitoring, and proactive risk mitigation
• Product adoption — drive usage of AI agents (load matching, rate negotiation, automated dispatching) and new platform features
• Expansion — identify upsell and cross-sell opportunities, partner with Sales on renewals and plan upgrades
• Voice of customer — structured feedback loops to Product team, feature requests prioritization, bug escalation

Who You Are

• 2-5 years in Customer Success or Account Management in B2B SaaS
• Fluent English — hard requirement (all client communication is in English)
• Technical comfort: APIs, integrations, platform configuration
• Data-driven — comfortable with health scores, usage metrics, and retention analytics
• Logistics or supply chain experience is a significant plus

Why Cargofy

• Work with cutting-edge AI technology that customers genuinely love
• Clear career path: CSM → Senior CSM → Lead → Head of Customer Success
• Competitive compensation + performance bonuses
• Mission-driven team building the future of autonomous logistics

Ringostat is a Ukrainian AI-powered platform for telephony, call tracking, and call analytics. Recognized as a High Performer on G2 for three consecutive years and ranked among the Top 10 worldwide in its category 🏆, the company also received двойне recognition from Forbes Ukraine in 2025 (Next 250 most promising companies & Top 25 innovative startups). 

🔎 We are looking for a Sales and Partnership Manager for the Polish market who will help expand our partner network in Poland and drive sales growth 🇵🇱

Who We Need:

🟢 Hard Skills

• Polish — C1 level
• English — B2 level

• At least 1 year of experience in sales, partnership development, sales management, or customer-facing roles

   

🟢 Soft Skills:

• Proactivity and persistence — you set ambitious goals, find solutions, and consistently implement them
• Organization and responsibility — you prioritize effectively, pay attention to details, and deliver on commitments
• Strong communication skills — you easily build rapport, negotiate effectively, and persuade confidently
• Multitasking and flexibility — you can manage multiple partners simultaneously and quickly adapt to change

➕ Nice to Have:

• Experience in B2B sales, partnership development, or building long-term business relationships (6+ months)
• Experience with SPIN and BANT methodologies
• Experience handling objections and identifying customer needs

🎯 Your Key Responsibilities:

1. Develop existing partners: maintain regular communication, build trusted relationships, and help partners sell Ringostat services more effectively to their clients
2. Drive partner lead flow: your main KPI is the quantity and quality of leads generated by partners
3. Educate and motivate: conduct presentations, workshops, and mini-trainings for partner teams
4. Build deep relationships: work with different levels within partner companies — from executives to account managers and sales teams
5. Analyze performance: maintain structured reporting, identify growing/declining partners, and increase their engagement
6. Represent Ringostat at events: conferences, exhibitions, webinars, and offline networking

🚀 What We Offer:

1. Work in a fast-growing product company Ringostat (part of Fraktal Group) — one of the largest IT groups in Ukraine
2. Company growth of 60%+ annually, and 3x year-over-year growth in Poland
3. 10+ years on the market with a strong reputation — not a startup with an unpredictable future
4. Our product is used in 33 countries, with 3,000+ companies making over 10 million calls monthly 🌍
5. High autonomy and ownership, real impact on strategy and results
6. Work within one of the company’s key strategic directions — the partner channel
7. Use of AI tools and modern sales technologies
8. A powerful SaaS product that continuously evolves
9. Results-driven culture — clear processes, no unnecessary bureaucracy or micromanagement
10. Competitive compensation: official salary + performance-based bonus 💰
11. Cafeteria plan: compensation for sports, education, healthcare, and other life benefits of your choice

Junior Customer Support Representative (Entry-Level)

We are looking for a motivated and detail-oriented Junior Customer Support Representative to join our team. This is an excellent opportunity for final-year students or individuals at the beginning of their career path. Previous experience in customer support is a plus, but not required — we provide training and support to help you succeed.

In this role, you will assist English-speaking clients by responding to their inquiries, resolving issues, and ensuring a positive customer experience.

Responsibilities:

• Communicate with customers in a professional and timely manner, identifying their needs and providing helpful responses
• Assist in resolving product or service-related issues by following clear processes and using internal tools
• Work with client data to provide accurate answers and helpful suggestions
• Handle client concerns with empathy and professionalism
• Collaborate with teammates to achieve common goals and ensure smooth service delivery
• Maintain high quality and accuracy in handling customer requests and updates

Nice to have:

• Any previous experience in customer service or support roles
• Interest in fintech products or services

Requirements:

• B2 level proficiency in written and spoken English
• Basic computer literacy and ability to learn digital tools quickly
• Strong communication and problem-solving skills
• Attention to detail and good time management
• Reliable internet connection suitable for remote work

We offer:

• Compensation for private entrepreneur tax expenses in Ukraine
• Support with setting up and maintaining private entrepreneur status
• 10 paid sick leave days per year
• 160 paid vacation hours per year
• Medical insurance after the probation period
• Reimbursement for professional courses and language learning
• Compensation for gym membership or sports equipment

Join JustMarkets — a Global CFD Broker — as a Customer Support Specialist, while working closely with our clients to ensure they receive the right products and will have an opportunity to deep dive in the world of investment.

If you want a fast-growing industry, flexible work, and a role where you actually learn — this is it.
Good English, clear communication, and curiosity matter most.

Work from anywhere. Grow with a supportive team. Stay close to investment trends (even if you’re new to them).

What you’ll do

• Support English-speaking customers via chats, emails and callbacks 
• Explain things in a clear and friendly way
• Solve issues using well-documented processes (and team support)
• Keep customer info updated and accurate
• Suggest improvements when you see ways to make things smoother

You’ll be a good fit if

• You have at least some experience in customer-facing roles (support, retail, hospitality, volunteering, tutoring — anything involving communication)
• Your English is around B2 or higher
• You value empathy, patience, and clear communication
• You learn quickly and like understanding how things work
• You’re reliable, organized, and attentive to detail

Nice to have

• Interest in fintech or digital products
• Experience with CRM or ticketing tools

What we offer

• A friendly and supportive team culture
• Structured onboarding and mentoring
• Real growth opportunities
• Medical insurance after probation
• Compensation for courses and language learning
• Gym membership or sports equipment reimbursement
• Paid 10 sick leave shifts and 160 paid vacation hours per year
• Full support with private entrepreneur setup and tax compensation