Jobs at Djinni

We are looking for a proactive Sales Manager to help expand our presence in the DACH market (Germany, Austria, Switzerland) by identifying new business opportunities and building long-term client relationships.

Responsibilities:

• Identify and develop new business opportunities in the DACH region.
• Generate and qualify leads through LinkedIn, email outreach, networking, and referrals.
• Conduct discovery calls and present SSI's services to prospective clients.
• Manage the full sales cycle—from the first contact to contract signing.
• Prepare commercial proposals together with our technical team.
• Maintain an active sales pipeline and CRM.
• Collaborate with the Marketing team to support lead generation initiatives.
• Build long-term relationships with clients and strategic partners.

Requirements

• 3+ years of experience in B2B IT sales or business development.
• Experience selling software development, Team Extension, or IT consulting services.
• Strong communication and negotiation skills.
• Understanding of the software development lifecycle.
• Experience with LinkedIn Sales Navigator and CRM systems.
• Upper-Intermediate or Advanced English (B2+/C1).
• German would be a strong advantage.

About the Company:

We are a product company with 4 years of history, building a modern gaming platform that powers both our own brands and client projects in the iGaming space. We operate in the world's most demanding Tier-1 markets - Australia, UK and Germany - where product quality, compliance, and user experience aren't just priorities, they're the standard.

Responsibilities:

• Build and scale a high-performing affiliate network;
• Negotiate and close deals across CPA, RevShare, and Hybrid models;
• Monitor traffic quality and stay ahead of fraud;
• Track channel performance and report on key metrics;
• Represent the company at top international iGaming conferences.
   

What We're Looking For:

• 3+ years of experience as an iGaming Affiliate Manager;
• Hands-on experience with Tier-1 markets (Germany, Australia);
• A strong personal network of affiliates and media buying contacts;
• Sharp negotiation skills and a proven ability to close;
• English at Upper-Intermediate level or above.
   

What You Get

• A seat at the table in a fast-growing international product company;
• A clear path to Head of Affiliates;
• Access to the industry's top conferences (SiGMA, iGB, Affiliate World);
• A transparent bonus structure and flexible working conditions.

We're a multi-asset broker operating across 160+ countries — and we're growing fast in some of the world's most competitive markets. To stay ahead, we need someone who can turn our story into headlines. As our Global PR Specialist, you'll own our media presence end-to-end: building journalist relationships, securing placements in top-tier financial publications, and making sure the world's traders hear about us first.

Responsibilities

• Research global and regional financial media and secure high-value partnership terms
• Build and maintain relationships with editors and journalists to secure organic placements
• Develop and manage a content plan and media placement calendar aligned with company priorities
• Work with journalist request platforms to secure expert commentary opportunities
• Transform analysts' insights into compelling opinion pieces and place them in relevant financial media to build brand authority
• Collaborate with regional managers to align PR activity with local market needs
• Brief content teams, review materials, and oversee the full publication workflow
• Conduct regular competitor media analysis — track where they publish, what topics they cover, and identify gaps and opportunities for our own PR strategy
• Monitor brand mentions across media, track coverage metrics, and report on PR performance

Requirements

• 3+ years in B2C Public Relations
• Proven track record of securing placements in Tier 1 and Tier 2 financial publications
• Solid grasp of brand metrics: SOV, brand sentiment, branded search, non-social reach
• Hands-on experience with media monitoring and outreach tools — Brandwatch, Brand24, Cision, Muck Rack, Mailchimp, HubSpot, or similar
• Comfortable briefing and reviewing creative output (design, content) 
• Solid understanding of how brand awareness feeds into performance funnels
• Basic project management tools (Jira, Asana, Monday, or similar)
• Advanced English — written and spoken

Will be a plus

• Experience in Fintech, CFD/Forex, or Crypto company
• Experience targeting SEA, LATAM, or MENA markets 
• Basic understanding of financial regulations (CySEC, FCA, ASIC)
• Experience working with partnerships
• Experience using AI tools for content scaling or brand sentiment analysis
• Fluency in a second language (e.g., Spanish, French or other relevant to our markets)

We offer

• Join a product built around advanced trading technology and real-time analytics that set us apart in a crowded market
• Be part of a team delivering truly personalized trading solutions to clients across 160+ countries
• Tax expenses coverage for private entrepreneurs in Ukraine
• Expert support and guidance for Ukrainian private entrepreneurs
• 20 paid vacation days per year
• 10 paid sick leave days per year
• Public holidays as per the company's approved Public holiday list
• Medical insurance
• Opportunity to work remotely
• Professional education budget
• Language learning budget
• Wellness budget (gym membership, sports gear and related expenses)

We are looking for an Accountant (Treasury & Payments) to join our Accounting team in Cyprus. In this role, you will be at the heart of our payment infrastructure, helping us improve the financial stability of the company, assisting in expanding into new GEOs, and supporting the development of our current structures.

Explore opportunities at JustMarkets and become a part of our team of professionals!

Responsibilities 

• Payment Initiation: Daily recording and execution of business transactions (manual data entry and batch/bulk uploading) across various online banking platforms and EMIs in strict accordance with the approved payment registry.
• Routing & Details Verification: Selecting the optimal outgoing bank route based on internal policies and proactively validating counterparty banking details (IBAN, SWIFT codes, Sort Codes, ABA/Routing numbers) to minimize payment returns.
• Payment Processing: Executing international and local transactions, including SWIFT, SEPA, and Intercompany transfers.
• Status Monitoring & Investigations: Tracking transaction statuses, sending payment confirmations (proof of payment) to internal initiators, and liaising with banks regarding rejected, pending, or returned transactions.
• Compliance Support: Providing required supporting documentation (invoices, contracts) in response to bank compliance and AML/KYC requests.

Requirements

• Experience: 1-2+ years of experience in Treasury, a bank back-office, or a finance department with a strong focus on payment processing.
• Payment Systems: Understanding and hands-on experience with international payment systems, specifically SWIFT and SEPA transfers.
• Banking Tools: Experience working with various online banking platforms, Electronic Money Institutions (EMIs), and validation of global payment details.
• Compliance: Basic understanding of banking compliance procedures (KYC/AML) as they apply to daily transactions.
• Data & Soft Skills: Ability to work with large volumes of data, advanced skills in spreadsheets, high level of accountability, and exceptional attention to detail.
• Languages: Solid Intermediate English or higher (for communicating with international bank support teams) + fluency in Ukrainian or Russian.
• Work Format: Ready for a 100% office-based role in Cyprus with a normalized, stable work schedule.

Will be a plus

• Prior experience with ERP systems (SAP, Oracle, 1C, etc.) and European banks/EMIs.
• Experience working with non-resident companies in various international jurisdictions.

We offer

• 21 paid vacation days per year
• 10 paid sick leave days per year
• Public holidays according to Cyprus legislation
• Comprehensive medical insurance
• Professional education budget
• Language learning budget
• Wellness budget (gym membership, sports gear, and related expenses)

Join our team — here you will find unlimited opportunities for personal and professional growth!

About the Role

At iForAI, we help companies put AI into real products. Our team builds and integrates AI systems: copilots, agent platforms, retrieval-backed assistants, and document and workflow automation, working side by side with customer teams.

We’re hiring a Lead Backend Engineer to help drive that work. This is a hands-on role. You’ll guide a small backend team of 2 to 4 engineers, own backend architecture across services, and build the systems that put LLMs and agents into production workflows.

AI is changing how engineering teams work. The leverage today isn’t in typing code; it’s in clear specification, good judgment, and careful verification. If you have a strong backend background and you’re curious about working with AI day to day, we’ll bring you up to speed to the agentic coding by using AI.

Responsibilities

• Lead and mentor a small backend team (2 to 4 engineers).
• Own backend architecture and AI integrations: prompt and context handling, retrieval, orchestration, tool/function calling, evaluation, and observability.
• Design and run reliable backend services that support real production workflows.
• Use AI across the full development cycle (requirements, design, code, testing, debugging, and documentation) and help the team build the same habits. We’ll train you on this side if it’s new.
• Work with PMs and customer teams to turn unclear problems into concrete, shippable work.
• Take part in code review, architecture review, and technical writing.
• Help keep engineering standards healthy: tests, CI/CD, releases, and learning from incidents.

• Take part in hiring and team growth.

   

Requirements

• Backend experience: 5+ years building production backend systems.
• Node.js / TypeScript with experience in a framework like NestJS, Express, or Fastify (Next.js is a plus).
• Databases: comfortable with PostgreSQL or similar relational databases, and an ORM such as Prisma, TypeORM, or Drizzle.
• Caching and queues: working knowledge of Redis or a similar tool for caching and background jobs.
• System design basics: API design, retries, idempotency, and reasonable latency and cost trade-offs.
• Cloud and DevOps: experience with at least one of the AWS, GCP, or Azure environments, plus Docker and modern CI/CD.
• Leadership: some experience leading or mentoring other developers.
• Agile, distributed work: comfortable working in an Agile team across time zones.
• English: B2+ professional level.
• AI experience: not required. If you have a strong backend foundation and curiosity about AI, we’ll upskill you on the AI side.

Nice to Have

• AI coding tools: day-to-day experience with Codex, Claude Code, or similar.
• LLM APIs: hands-on with OpenAI, Anthropic, or Google APIs (function/tool calling, structured outputs, prompt design, basic evals).
• RAG: vector DBs (pgvector, Pinecone, Weaviate, Qdrant) and frameworks like LlamaIndex or LangChain.
• Agents: orchestration with LangGraph, CrewAI, or similar; tool-use and multi-step planning patterns.
• Workflow tools: n8n, Zapier, or Temporal.
• Python: FastAPI, Flask, or Django for integrations or ML-adjacent services.
• Infrastructure: Kubernetes or infrastructure-as-code (Terraform, Pulumi).
• Front-end exposure: React, Vue, or Angular, enough to collaborate well with frontend teammates.
• Technical writing or open-source contributions.

Hiring process:

• HR interview: we’ll talk about your professional background, the specifics of the position we are offering, and address any questions you might have.
• Tech interview: a deeper look into your technical expertise and problem-solving approach, ensuring your skill set aligns with our project’s needs.
• Interview with the CTO: a conversation covering technical direction and how the role fits into the company's vision and strategy, along with an assessment of design and architecture capabilities, cultural fit, and soft skills such as conflict management.
• Culture interview: a non-technical conversation focused on team fit, communication, ownership, and day-to-day collaboration.
• Feedback
• Job offer

What we offer at iForAI:

• Hardware Policy: Get the gear you need, from laptops to PCs.
• Referral Bonus: Invite talent and earn a generous reward.
• Professional Growth: We cover courses and books to fuel your expertise.
• Tasty Perks: Free lunches, snacks, tea, and coffee to stay energized.
• Birthday & Celebrations: Gifts on your day, plus parties and team-building.
• Life Events Support: Wedding bonuses, childcare support, and more.
• Volunteering Days: Extra days off to help your community.
• Work-Life Balance: 18 paid vacation days, 10 paid sick days, and national holidays off.

If you have strong backend skills and you want to spend the next phase of your career building AI products with us, we’d love to talk.

Description of product:

We are building a Python-based platform for automated visual inspection in industrial environments: computer-vision devices on production lines connected to a central web platform for monitoring, review, and model lifecycle management.

Responsibilities:

• Design, build, and maintain REST APIs (Django/DRF)
• Develop data-processing and automation pipelines around ML workflows.
• Implement background and scheduled jobs.
• Build and maintain integrations between internal services and external systems.

Requirements:

Must-have:

• Strong Python, OOP, clean architecture, typing preferred.
• Django + Django REST
• PostgreSQL
• Docker
• Celery + Redis

Should-have:

• Experience of building or operating Apache Airflow pipelines
• Experience with S3-compatible object storages
• Experience with AWS (Cognito, SES, IAM)
• Frontend awareness - React + Vite + TypeScript
• CI/CD and Kubernetes basics
• Experience designing event schemas and integration with DB/message queues.
• Exposure to ML/CV pipelines (datasets, model artifacts, training workflows)

The company offers:
- English classes;
- PE support by professional accountants;
- 40 days of PTO;
- Medical insurance;
- Team-building events, conferences, meetups, and other activities;
- There are many other benefits you’ll find out at the interview.

GR8 Tech builds B2B iGaming platforms for operators who play to lead.

We deliver full-cycle, high-impact tech designed to scale — from seamless integrations and expert consulting to long-term operational support. Our platform powers millions of active players and drives real business growth. Call it what it is: the iGaming Platform for Champions.

With 1000+ GR8 people across locations and time zones, we don’t just ship technology — we help operators build success stories across brands, markets, and geos.

Our ambition drives us. Our people make it real.

If you’re a challenger in spirit and a champion in action — join us.

Why this role exists:
The purpose of this role is to ensure the accuracy, integrity, and reliability of financial reporting across multiple legal entities. You’ll help build a scalable and predictable accounting function by owning the general ledger, leading the month-end close process, and continuously improving accounting operations as the business grows.

What you’ll drive:

Financial close and reporting
— Own and execute month-end and year-end close activities across multiple legal entities.
— Prepare and review journal entries, accruals, adjustments, and reconciliations.
— Maintain an accurate and complete general ledger.
— Support the preparation of financial statements and statutory reporting.
— Ensure reporting deadlines are consistently met without compromising quality.

Accounting excellence
— Review balance sheet and P&L accounts to ensure accuracy and completeness.
— Investigate variances and resolve accounting discrepancies.
— Maintain strong accounting controls and compliance with internal policies.
— Support the implementation of accounting policies, procedures, and SOPs.
— Ensure compliance with applicable accounting standards and reporting requirements.

Process improvement
— Identify opportunities to simplify and improve close-related processes.
— Drive standardization across accounting activities and legal entities.
— Partner with stakeholders to improve data quality and financial workflows.
— Support automation initiatives that reduce manual effort and improve accuracy.

Cross-functional collaboration
— Partner closely with Revenue, Accounts Payable, Payroll, Tax, and other Finance teams.
— Support external auditors by preparing schedules, documentation, and explanations.
— Communicate accounting matters clearly to both finance and non-finance stakeholders.
— Help build reliable financial information that supports business decision-making.

What makes you a GR8 Fit:

Must-have
— 4–5+ years of experience in General Ledger accounting, financial reporting, or audit.
— Strong knowledge of IFRS, GAAP, and core accounting principles.
— Hands-on experience managing month-end close and account reconciliations.
— Experience working with multiple legal entities or complex accounting structures.
— Advanced Excel skills and confidence working with accounting systems or ERPs.
— Strong analytical thinking with exceptional attention to detail.
— Upper-Intermediate English or higher.

Nice-to-have
— Experience in a fast-growing international company.
— Participation in ERP implementation or migration projects.
— Experience improving accounting processes or driving automation initiatives.
— Exposure to statutory reporting and external audits.
— Professional accounting certification or ongoing qualification.

Why you’ll love working here:

Benefits Cafeteria — annual budget you allocate to:
Sports • Medical • Mental health • Home office • Languages.

Work-life & support
— Paid maternity/paternity leave + monthly childcare allowance.
— 20+ vacation days, unlimited sick leave, emergency time off.
— Remote-first + tech support + coworking compensation.
— Team events (online/offline/offsite).
— Learning culture with internal courses + growth programs.

Our culture & core values:
GR8 Tech culture is how we win — through trust, ownership, and a growth mindset. We move fast, stay curious, and keep it real, with open feedback, room to experiment, and a team that’s got your back.

FUELLED BY TRUST: we’re open, honest, and have each other’s backs.
OWN YOUR GAME: we take initiative and own what we do.
ACCELER8: we move fast, focus smart, and keep it simple.
CHALLENGE ACCEPTED: we grow through challenges and stay curious.
BULLETPROOF: we’re resilient, ready, and always have a plan.

This vacancy requires office attendance.

Responsibilities:

• Stakeholder Collaboration: Act as the central point of communication between stakeholders and technical teams, ensuring alignment and clear understanding of goals.
• Proactive Initiative Management: Identify opportunities for product improvements, spearhead initiatives, and drive projects from ideation to execution.
• Production-Focused Execution: Adopt a "ship-to-production" mindset, prioritizing speed and efficiency in delivering features to live environments while maintaining high-quality standards.
• Product Strategy: Define and execute product roadmaps, ensuring alignment with business objectives and user needs.
• Data-Driven Decisions: Leverage data insights, user feedback, and industry trends to inform product decisions and enhance the user journey.
• Feature Ownership: Oversee the development lifecycle for new features, including ideation, prioritization, specification, and go-to-market planning.
• Performance Monitoring: Define success metrics, track performance, and iterate on features to optimize outcomes.

Requirements:

• At least 5-6 years of proven experience in product management within the mobile app and/or web app. 
• Exceptional communication skills, with the ability to collaborate effectively across diverse teams and stakeholders.
• Demonstrated proactive approach in identifying opportunities and driving initiatives.
• Experience managing projects with a focus on fast delivery to production environments.
• Strong analytical skills and ability to use data to drive decisions.
• Proficiency in project management tools and methodologies. 
• At least Upper-Intermediate level of English.

What we offer:

• International company with several offices in different locations : Tel-Aviv, Kyiv, Warsaw, Limassol.
• Granting an Option;
• A professional environment with great people to work with;
• Competitive salary, performance review;
• Flexible working hours, no one here tracks your work time because our culture is built on trust and cooperation;
• Social and welfare packages;
• 20 working days paid vacation and 100% sick leaves coverage;
• Opportunities to make a difference, to develop and grow;
• Regular corporate celebrations, team buildings and fun activities;
• Comfortable office close to the metro station. Our Kyiv office is open 24/7 with all safety and health measures in place.

Місія ролі:
Розробляти прикладні AI-продукти та сервіси: backend, frontend, API, інтеграції з LLM/ML models, RAG-пайплайни, workflow automation, evaluation logic та production-ready функціональність для користувачів. Це роль не дослідника Data Science, а інженера, який перетворює AI capability у працюючий продукт.

Обов’язки:
-Розробка AI-enabled web applications та internal tools.
-Побудова backend API для AI-сервісів.
-Інтеграція LLM, embeddings, vector search, document pipelines.
-Реалізація RAG/workflow/agent-like сценаріїв там, де це виправдано.
-Побудова UI для користувачів, операторів, аналітиків або адміністраторів.
-Впровадження access control, audit trail, security controls.
-Підготовка технічних прототипів і доведення їх до production-ready стану.
-Спільна робота з BA над уточненням вимог.
-Спільна робота з DevOps/MLOps щодо deployment та monitoring.
-Спільна робота з AppSec щодо threat modeling і security testing.

Вимоги:
- 2+ роки software engineering досвіду;
- Досвід backend-розробки на Python, Go, Java, Node.js або .NET.
- Досвід frontend-розробки: React, Next.js, Angular або Vue.
- Практичний досвід з REST/gRPC API, authN/authZ, role-based access, audit logging.
- Досвід з PostgreSQL або іншими relational DB.
- Розуміння асинхронної обробки: queues, workers, schedulers, event-driven flows.
- Практичний досвід інтеграції з LLM API або open-source LLM.
- Вміння писати тести, робити code review, працювати з CI/CD.
Бажано:
- Досвід RAG: embeddings, vector DB, chunking, retrieval, reranking, source attribution.
- Досвід з LangChain, LlamaIndex, Haystack або власними lightweight orchestration-підходами.
- Досвід з LLM evaluation: golden datasets, regression tests, hallucination checks, prompt/version control.
- Досвід з document processing: OCR, PDF parsing, structured extraction.
- Досвід із secure coding та OWASP ASVS/API Security.
- Досвід побудови internal tools, dashboards, workflow automation.

Умови для цивільних:
-Офіційне працевлаштування
-Офісна робота, Київ, Центр
-Можливе бронювання
 

Умови для чинних військових:
-Військова служба
-Служба в Києві (житло не надається), Центр, Київ
-Повне грошове забезпечення для тилової посади

We are looking for a strong Java-focused SDET who is comfortable working close to the application code. Not only a test writer, but someone who can design and extend automation infrastructure. Able to understand how another application consumes the SDK / DevKit and convert those flows into stable integration tests.

Comfortable debugging complex Java behavior, reading production code, and discussing implementation details with developers.

Strong enough technically to help choose and implement the right Swing UI automation approach.

• Responsibilities:

  - Design, implement, and maintain Java-based integration tests for a geoscience data management application.
  - Simulate real product usage through the application's SDK / DevKit layer.
  - Analyze SDK-level calls from consuming applications and convert them into automated integration test scenarios.
  - Create and maintain unit tests using JUnit and related Java testing tools.
  - Validate data retrieval, consistency, error handling, and compatibility across database-backed workflows.
  - Contribute to the design of a Swing UI automation approach for Windows and Linux.
  - Investigate test failures, debug Java code, analyze logs, and provide clear root-cause findings.
  - Integrate automated tests into CI/CD pipelines and improve overall test stability and maintainability.

• Mandatory Skills Description:

  - Strong hands-on experience with Java.
  - Solid understanding of object-oriented programming, clean code principles, and maintainable test architecture.
  - Experience with JUnit, AssertJ, Mockito, or similar Java testing tools.
  - Solid experience designing unit/integration/E2E tests for complex Java applications.
  - Experience with JNI
  - Ability to test through SDKs, DevKits, APIs, or internal service layers.
  - Good SQL knowledge and experience with relational databases.
  - Strong debugging skills in Java applications.
  - Experience with Maven or Gradle.
  - Experience with Git and CI/CD pipelines (preferably, Gitlab CI).
  - Proficiency with AI tools
  - Ability to analyze API calls, data flows, logs, and application behavior to convert real usage scenarios into automated tests.

• Nice-to-Have Skills Description:

  - Java Swing UI automation.
  - Experience with Java Access Bridge, AssertJ Swing, or similar tools.
  - Basic exposure in C++
  - Cross-platform testing on Windows and Linux.
  - JVM instrumentation, reflection, Java agents, or injecting test/control logic into a running Java application.
  - Experience building custom test automation frameworks.
  - Experience testing SDKs, libraries, plugins, or developer-facing APIs.
  - Isolated database test environments.
  - Experience with geoscience, seismic, well data, or enterprise data management systems.

About the company: A product international fintech company that has been working with global banks and funds since 2011. It provides a low-latency gateway allowing instant transactions on global currency exchanges. The company works with microwave transmitters and other hardware solutions to reduce signal processing time. It offers its clients hosting services for automated trading equipment.

Work format: Remote.

Required experience:

• Experience deploying infrastructure from scratch and maintaining it for data projects
• Experience administering and supporting time-series databases at a production level

• Hands-on experience with at least one of the following databases: ClickHouse, InfluxDB, ScyllaDB/Cassandra, or KDB+ (experience with other time-series/NoSQL solutions will also be considered)

   

Nice to have:

• Experience making architectural decisions for building data infrastructure (technology selection, storage schema design, scaling)

   

Responsibilities:

• Selecting, installing, configuring, and scaling databases
• Designing data schemas and storage strategies for large volumes of data
• Building and tuning complex queries to calculate business metrics (Effective Spread, Last Look Hold Times)

• Training GUI developers and the team on working with data, acting as a subject matter expert

   

The company offers:

• 15 working days of vacation + public holidays off
• 10 sick days
• Medical insurance compensation
• Equipment

Position Overview

We are looking for a Mid-Level QA Automation Engineer with experience in developing and maintaining automated tests for both web and mobile applications.

Required Skills

2+ years of experience in QA Automation.
Hands-on experience with Playwright, Selenium, and Appium.
Experience in automating both Web and Mobile applications.
Strong programming skills in C# and Java.
Experience with test automation frameworks and best practices.
Familiarity with Git and CI/CD processes.
Strong analytical and problem-solving skills.
Good communication and teamwork abilities.

Responsibilities

Develop and maintain automated test suites for web and mobile applications.
Execute regression, smoke, and end-to-end tests.
Collaborate with developers and product teams to ensure product quality.
Investigate, document, and track defects.
Improve automation coverage and contribute to the QA automation strategy.

Nice to Have

Experience with API testing.
Experience working in Agile/Scrum environments.
Familiarity with Azure DevOps or Jira.

Join an innovative AI-powered voice commerce platform and become the first Customer Support professional responsible for building and scaling customer support operations from the ground up.

This role combines hands-on customer support ownership with the opportunity to design processes, implement tools, define KPIs, and build a future support organization. As the business grows, you will hire, train, and lead support agents, evolving into the manager of the future Service Center.
 

Responsibilities

• Build and own the entire B2C customer support function from scratch
• Establish a tiered support model combining AI voice agents, human escalation, and engineering support workflows
• Create and manage Help Center content, FAQs, troubleshooting guides, and self-service resources
• Own customer refund and dispute processes
• Manage support across multiple channels, including voice interactions, QR-code support, and order-related customer touchpoints
• Handle customer issues related to order accuracy, missing or incorrect items, payments, cancellations, and other service-related inquiries
• Coordinate support processes and escalations with OEM partners
• Work closely with Product and Engineering teams, turning customer feedback into actionable improvements
• Define, track, and improve support KPIs and SLAs
• Maintain operational reporting for internal stakeholders and external partners
• Analyze support trends, identify root causes, and drive process improvements
• Hire, onboard, train, and manage support agents as customer volumes grow
   

Requirements

• Experience building or significantly improving B2C customer support operations
• Experience designing support processes, selecting tools, creating knowledge bases, and establishing workflows
• Background in consumer commerce, food delivery, on-demand services, e-commerce, or similar customer-facing industries
• Experience working with tiered support models involving automation, chatbots, or AI-driven first-line support
• Experience managing refunds, disputes, and customer resolution processes
• Ability to work cross-functionally with Engineering, Product, Operations, and external partners
• Experience defining and managing support KPIs, SLAs, and reporting frameworks
• Strong analytical mindset with the ability to turn support insights into operational and product improvements
• Comfortable working in a fast-paced startup environment with ambitious launch deadlines
• Strong communication, organizational, and stakeholder management skills
   

Nice to Have

• Experience with Intercom
• Experience with Stripe
• Experience supporting AI-powered or technology-driven consumer products
   

Why This Role?

• Be the first support hire and shape the entire customer support function
• Work directly with AI, voice technology, and consumer commerce products
• Influence product and operational decisions through customer insights
• Build and lead your own team as the company scales
• Clear growth path toward managing the future Service Center
   

Working day Mon-Fr 12am - 9pm Kyiv time

Remote, full-time, B2B, no weekends or night shifts.

Admiral Studios is a fast-growing Ukrainian IT outsourcing company, specializing in web development, mobile development, UI/UX, and SEO.

We embrace the latest and most advanced technologies: Node.js, React, Laravel, Shopify, Python, and WordPress.

We create quality projects for clients in the US, Europe, the UK, and Canada 🌍, especially Healthcare, Real Estate, and E-commerce projects.

Currently, our team consists of more than 60+ skilled experts 👨‍💻, and we are constantly growing.

Now, we’re looking for a hands-on Outbound Marketing Specialist who will take ownership of outbound campaigns and directly impact lead generation and business growth.

For a perfect match, we expect 🎯

• 1+ year of experience in marketing, growth, lead generation, or outbound campaigns
• Hands-on experience with Email marketing campaigns and basic automation tools
• Confident use of LinkedIn 
• Ability to launch, manage, and optimize LinkedIn and Email campaigns
• Experience collaborating with Sales teams — supporting outreach activities, validating leads, assisting across directions
• Strong hypothesis-driven mindset: ability to generate ideas, test them, analyze results, and iterate
• Understanding of B2B marketing and client acquisition logic
• English level: Intermediate (written communication)

Nice to Have 💎

• Experience building or optimizing marketing or lead generation processes
• Familiarity with outreach or lead generation automation tools
• Experience working with additional channels or segmentation approaches
• Analytical thinking and willingness to experiment
• Understanding of IT / tech / digital environment
• Experience working with the Ukrainian B2B market

Duties & Responsibilities 💼

• Launching, configuring, and managing LinkedIn and Email outreach campaigns
• Testing new ideas, channels, segments, and messaging approaches for client acquisition
• Working closely with the Sales team:
  • supporting outreach tasks
  • validating and qualifying leads
  • maintaining campaign flow
• Researching and identifying relevant target companies and contacts
• Preparing and running targeted outbound campaigns for specific niches
• Analyzing campaign performance and key metrics
• Proposing improvements to workflows and enhancing overall campaign performance

Why Join Admiral Studios?

⭐️Growth-Oriented Environment – value efficiency, flexibility, and results

🤝Team Spirit – Regular corporate online & offline events to keep the team connected
📚Professional Development Support – we provide:

• A structured Performance Review system
• Access to an internal knowledge library
• Career growth opportunities with a clear development plan
• A budget for improving work processes and implementing new ideas

🧘Work-Life Balance – Enjoy a flexible work schedule and a fully remote work model
✅Paid Time Off – 20 vacation days + 10 sick leave days per year

Hiring steps: Screening — Tech Interview — СТО Interview — Job Offer 

If your experience and skills match our candidate scorecard, the recruiting team will contact you within 5 business days 💙

Don't forget to provide your Telegram nickname for contact

Delasport — Implementing Technological Solutions Here and Now

Delasport is an iGaming software company providing Sports Betting & Online Casino software and turnkey B2B solutions. Since 2010, we have made a significant impact on the industry, earning awards and expanding our global presence. With offices in Bulgaria, Ukraine, and Malta, our team of more than 500 experts continues to drive innovation and strive for excellence. We are looking for top talent to join our R&D center in Kyiv.
 

RESPONSIBILITIES

• Manage and maintain our cloud infrastructure on Google Cloud Platform (GCP) to ensure high availability, scalability, and security
• Design, build, and manage containerized environments using Kubernetes for deploying and orchestrating microservices
• Collaborate with software development teams to streamline the CI/CD pipeline and implement automated build, test, and deployment processes
• Develop and maintain infrastructure as code (IaC) using Terraform to automate the provisioning and configuration of cloud resources
• Implement and manage configuration management tools such as Ansible to ensure consistent and efficient deployment across environments
• Monitor system performance and identify potential bottlenecks, taking proactive measures to optimize and improve overall system reliability
• Troubleshoot and resolve issues related to infrastructure, applications, and deployments in a timely manner
• Participate in the on-call rotation with the DevOps team, responding to alerts and incidents outside of regular business hours

• Stay up-to-date with the latest industry trends and best practices related to DevOps, cloud computing, and containerization
   

  REQUIREMENTS

• Bachelor’s degree in Computer Science, Engineering, or a related technical field
• Resilient and flexible mindset, open to changing priorities and adapting to new challenges and technologies as the business evolves
• 3+ years of experience as a DevOps Engineer or similar role with hands-on experience in Google Cloud Platform (GCP)
  Strong knowledge of containerization technologies, particularly Kubernetes, and experience managing containerized environments
• Proficiency in infrastructure automation using Terraform to provision cloud resources.
  Strong knowledge of configuration management tools, such as Ansible
• Solid understanding of CI/CD concepts and experience implementing CI/CD pipelines
• Familiarity with version control systems (e.g., Git) and their integration with CI/CD pipelines
• Strong knowledge of scripting languages (e.g., Bash, Python) for automation tasks
• Experience with monitoring and logging tools to ensure the health and performance of systems
• Strong problem-solving skills and the ability to work effectively in a team-oriented, collaborative environment
• Upper-Intermediate English level
  
  WHAT WE CAN OFFER YOU
• Modern office in Podil with an uninterruptible power supply and the Internet
• Personal time off (21 business days of paid vacation, paid days on special occasions, sick leaves, emergency days off)
• Public holidays
• Health and life insurance with our broker, available starting from the month following the employee’s start date with the company
• Modern technical equipment
• English courses with native speakers
• Ukraine-based educational programs
• Sports activities reimbursement
• Corporate entertainments
• Happy hours on Fridays
• Gig contract support