Jobs at Djinni

#vacancy #UX/UI Designer #Cyprus Pathos 2-2,5€

Fintech company 

We are looking for a talented and responsible designer who will create visually appealing and functional interfaces. The 

ideal candidate understands user needs and can translate ideas into intuitive, modern, and aesthetically refined design solutions.

Key Responsibilities

* Create layouts, wireframes, prototypes, and final designs for web and mobile applications

* Support and maintain design throughout the project lifecycle

* Design creatives for paid advertising and social media platforms

Team Communication

* Collaborate closely with developers and project managers

* Receive feedback and implement design improvements

Project Support

* Prepare and maintain design systems and guidelines

* Participate in improving overall user experience and usability

Requirements

* At least 1 year of experience as a designer in the IT industry

* Portfolio of completed projects

* Solid understanding of UX/UI principles

* High level of responsibility, attention to detail, and initiative

Work Format

* Office-based position in Paphos, Cyprus

Genesis is an international IT company providing a full spectrum of services. With over 1,500 experts across 5 countries, we build products used by 200+ million unique users every month. We are one of the largest partners of Facebook, Google, Snapchat, and Apple in Eastern Europe. Our ecosystem includes 15+ companies and an investment fund.

EverHelp is a fast-growing outsourcing Customer Support company within the Genesis ecosystem. We launched in 2021, and in the past year alone, we have grown by 82%. Our team is safe, fully operational, and continues to expand, maintaining a Retention Rate of 90%+.

Our Position

• We stand against war and unjust aggression.
• We evacuated our employees and their families from active war zones and provided housing and financial support.
• We supplied the entire team with power stations and backup batteries.
• We continue stable operations to support the future of Ukraine.

As we continue to grow, we are looking for a responsible Customer Support Specialist (French) who will implement, develop, and maintain high-quality service standards for our customers.

Work schedule:

• This is a part-time position with a workload of 20 hours per week;
• Monday: 8:00-13:00 Berlin time. Friday: 8:00-12:00 Berlin time;
• The remaining 11 hours are flexible and can be arranged within working hours, Tuesday-Thursday, 9:00-16:30 Berlin time.

You will:

• Handle customer requests via tickets and phone calls in French;
• Support customers with questions related to deliveries, returns, cancellations, complaints, and general e-commerce requests;
• Check parcel statuses, investigate delivery-related issues, and guide customers through next steps;
• Work with internal systems, including a CRM and ticketing tools;
• Communicate with courier or delivery-related processes when needed;
• Collaborate with teammates and follow internal procedures to provide accurate and timely support.

About you:

• You have 1+ year of experience in Customer Support;
• You speak French and English fluently, both written and spoken;
• You have experience with tickets and calls, and you are comfortable picking up phone communication when required;
• You have worked with e-commerce-related cases, such as deliveries, parcel tracking, returns, cancellations, customer complaints, and similar support requests;
• You are highly detail-oriented and can quickly understand processes, statuses, and system logic;
• You learn fast and do not get lost when working with several tools or information sources at once;
• Experience with courier services such as DHL, GLS, or a similar delivery environment will be a strong plus.

Working at EverHelp means:

• The opportunity to join a Ukrainian company and contribute to the economy of the country;
• The possibility to work fully remotely;
• A professional team of specialists ready to share their expertise, internal communities, and team activities that support continuous learning and development both individually and as a team.

Send us your CV and join EverHelp.

Contract: 3 Months (Extension Possible)
Location: Europe (Ideally Denmark / Northern Europe)
Engagement Type: Contract via Ivy Tech
Industry: Life Sciences / Healthcare Data / Pharma

Overview

We are seeking a Senior Business Analyst to support a strategic engagement with a Top 20 global pharmaceutical company. The role will work closely with Ivy Tech, our client, and internal product teams to help shape and deliver digital solutions that support global healthcare data platforms.

The successful candidate will act as a bridge between business stakeholders, end users, and technical product teams, ensuring that business requirements are clearly defined, translated into technical specifications, and implemented effectively.

This role requires someone with strong analytical capability, business acumen, and stakeholder management skills, combined with experience working in life sciences, pharmaceutical, or healthcare data environments.

Key Responsibilities

• Act as a liaison between business stakeholders, end users, and product teams to translate business needs into digital solutions
  
   
• Lead requirements gathering, business analysis, and solution definition across complex digital initiatives
  
   
• Analyse internal and external business requirements and identify opportunities for process improvement and innovation
  
   
• Translate business requirements into functional and application-level requirements for engineering and product teams.
  
   
• Document the relationships between end users, business processes, data, and applications.
  
   
• Support the delivery of data-driven digital platforms that serve healthcare and life sciences stakeholders.s
  
   
• Facilitate collaboration between technical and non-technical teams.
  
   
• Contribute to project planning, product strategy, and delivery oversight.
  
   
• Ensure solutions align with business objectives, regulatory considerations, and end-user needs.s
  
   

Required Experience

• Senior-level Business Analyst experience (7+ years preferred)
  
   
• Proven experience working in life sciences, pharmaceutical, or healthcare data environments (mandatory)
  
   
• Strong ability to gather, analyse, and document business and technical requirements
  
   
• Experience working with digital platforms, data-driven systems, or enterprise applications
  
   
• Strong understanding of business processes, data structures, and system interactions
  
   
• Experience working in Agile product environments
  
   
• Demonstrated ability to engage with senior stakeholders and cross-functional teams
  
   
• Strong analytical, problem-solving, and communication skills
  
   
• Comfortable working in client-facing or consulting environments
  
   

Core Capabilities

Business Acumen

• Strong understanding of business processes, organisational structures, and industry trends within life sciences
  
   
• Ability to analyse complex business environments and identify opportunities for improvement and innovation
  
   
• Applies subject matter expertise to solve business challenges and support value-driven decision making
  
   

Data-Driven & Technical Understanding

• Strong appreciation for data concepts and digital architectures
  
   
• Ability to understand how technology platforms support business objectives
  
   
• Experience working with data-centric platforms and digital products
  
   

Analytical & Problem-Solving Skills

• Ability to identify, analyse, and prioritise complex problems
  
   
• Develop effective solutions that balance business requirements and technical constraints.
  
   
• Guide on issues arising in complex digital or data-driven projects.
  
   

Stakeholder Management

• Strong ability to identify, engage, and manage relationships with key stakeholders
  
   
• Ensure alignment of business goals, expectations, and delivery outcomes
  
   

Communication & Collaboration

• Ability to communicate technical concepts to non-technical stakeholders
  
   
• Facilitate discussions between business, product, and technical teams.
  
   
• Support change management and user adoption across digital initiatives
  
   

Project & Product Delivery

• Contribute to product and project strategy.y
  
   
• Provide structured input into delivery planning and prioritisation.
  
   
• Manage risks, identify issues early, and support resolution plans.
  
   
• Experience working with Agile frameworks and product management tools
  
   

Location & Engagement

• Based in Europe, with a preference for Denmark or Northern Europe
  
   
• Ability to collaborate with distributed teams
  
   
• Contract engagement initially 3 months, with potential for extension depending on project needs
  
   

About Ivy Tech

Ivy Tech is a boutique technology outsourcing partner that provides highly experienced professionals to organisations operating in complex and regulated industries. Our teams specialise in data-driven platforms across life sciences, healthcare, and fintech, helping clients accelerate delivery while maintaining quality, compliance, and flexibility.

Project Context

The Business Analyst will support the development and optimisation of a platform that serves as a trusted source of truth for global healthcare professionals (HCPs), clinical, scientific, and research information, enabling improved data access and insights for life sciences companies, payers, providers, and patients.

About Us:

LineUp is a fast-growing IT outsourcing company with 13 years of experience. We are currently looking for a Senior Backend Develope to join a long-term product project.

You will become part of the Smart City ecosystem - a large-scale software product for the Middle East market. This is a fully agile, product-oriented environment with real users and a tangible impact on urban infrastructure.

Key Responsibilities:

• Architect and develop robust backend applications using Node.js and NestJS in a monorepo and microservices environment.
• Embrace and operate within a T-shaped approach, being ready to extend expertise beyond backend tasks to ensure end-to-end delivery of features.
• Design, implement, and manage highly scalable database solutions using PostgreSQL (AWS RDS) and caching strategies with Redis.
• Develop and maintain integrations with various AWS services including SQS, S3, Lambda, IAM, System Manager, EC2, and EKS/ECS for cloud-native applications.
• Manage and optimize containerization and deployment processes with Docker, including building and pushing to registries, and implementing CI/CD pipelines using GitLab runners.
• Implement monitoring and observability using Prometheus and Grafana to ensure system reliability and performance.
• Collaborate with stakeholders to gather business requirements and translate them into technical solutions, driving discussions at the architecture and implementation levels.
• Lead troubleshooting and debugging efforts to resolve complex backend issues and optimize system performance.
• Stay current with the latest technologies and best practices, and promote continuous learning and self-development within the team. Mentor other team members, providing guidance and sharing your knowledge.
• Participate in the agile development process, contributing to scram events, fostering a collaborative and cross-functional team environment.
• Development and maintenance of a high-level engineering culture within the team.

Qualifications:

• Minimum of 5 years of experience in backend development with strong proficiency in Node.js, NestJS, and related technologies.
• Knowledge or experience in Frontend development (specifically Next.js) is a significant plus.
• Knowledge or experience with automated tests (integration, E2E) is a significant plus.
• Willingness and mindset to work in a T-shaped model, contributing to various stages of the development lifecycle.
• Expertise in building and managing microservices architectures and a monorepo setup.
• Extensive experience with PostgreSQL (AWS RDS), Redis, and other backend data storage and caching technologies.
• Strong proficiency in AWS cloud services including but not limited to SQS, S3, Lambda, IAM, EC2, and EKS/ECS.
• Solid understanding of Docker, CI/CD pipelines, and experience with GitLab runners.
• Experience with monitoring tools such as Prometheus and Grafana.
• Proven ability to document backend architectures, designs, and processes clearly and comprehensively.
• Excellent problem-solving skills and attention to detail, with a passion for creating high-quality, performant code.
• Ability to work effectively both independently and as part of a team in an agile environment.
• Strong communication skills with the ability to interact professionally with stakeholders at all levels.
• English at Upper-Intermediate level and above.

What We Offer:

• A collaborative and innovative work environment.
• Professional development opportunities.
• The chance to work on exciting and challenging projects.
• A supportive company culture.

LineUp is a fast-growing IT outsourcing company with 13 years of experience. We are currently looking for a Middle Frontend Developer to join a long-term product project.

You will become part of the Smart City ecosystem - a large-scale software product for the Middle East market. This is a fully agile, product-oriented environment with real users and a tangible impact on urban infrastructure.
 

Key Responsibilities:

• Develop and maintain complex frontend applications using React and Next.js.
• Embrace and operate within a T-shaped approach, being ready to extend expertise beyond frontend tasks to ensure end-to-end delivery of features
• Collaborate closely with stakeholders and other developers to understand business requirements, translate them into high-quality technical solutions that meet those needs.
• Utilize state management tools like Zustand or similar, and efficiently integrate with backend services using TanStack (React Query) or other data-fetching libraries.
• Maintain CI/CD pipelines using GitLab runners and manage deployment processes with Docker (build and push to registry).
• Ensure UI/UX consistency by utilizing component libraries such as PrimeReact or similar, building reusable components.
• Troubleshoot, debug, and optimize frontend code to enhance performance and maintainability.
• Contribute to the agile development process by participating in scrum events, and driving towards a cross-functional, collaborative work environment.
• Stay up-to-date with the latest frontend technologies and best practices, fostering a mindset of continuous learning and development. Maintain a high-level engineering culture within the team.
   

Qualifications:

• Minimum of 3 years of experience in frontend development with a focus on React, Next.js, and related technologies.
• Knowledge or experience in Backend development (specifically Nest.js) is a significant plus.
• Knowledge or experience with automated tests (integration, E2E) is a significant plus.
• Willingness and mindset to work in a T-shaped model, contributing to various stages of the development lifecycle
• Familiarity with state management libraries (e.g., Zustand) and data-fetching solutions like TanStack (React Query).
• Understanding of frontend build tools, CI/CD pipelines, and containerization with Docker.
• Experience with component libraries such as PrimeReact or similar, and a working knowledge of React hooks.
• Ability to document frontend designs and processes clearly.
• Strong problem-solving skills and attention to detail, with a drive to create high-quality, performant code.
• Ability to work both independently and as part of a team in an agile environment.
• Good communication skills, with the ability to interact professionally with team members and stakeholders.
• English at Upper-Intermediate level and above.
   

What We Offer:

• Competitive salary.
• A collaborative and innovative work environment.
• Professional development opportunities.
• The chance to work on exciting and challenging projects.
• A supportive company culture.

LineUp is a fast-growing IT outsourcing company with 13 years of experience. We are currently looking for a Middle Backend Develope to join a long-term product project.

You will become part of the Smart City ecosystem - a large-scale software product for the Middle East market. This is a fully agile, product-oriented environment with real users and a tangible impact on urban infrastructure.
 

Key Responsibilities:

• Develop and maintain robust backend applications using Node.js and NestJS in a monorepo and microservices environment.
• Embrace and operate within a T-shaped approach, being ready to extend expertise beyond backend tasks to ensure end-to-end delivery of features.
• Work with PostgreSQL (AWS RDS) and Redis to design, implement, and optimize database and caching solutions.
• Develop and maintain integrations with various AWS services including SQS, S3, Lambda, IAM, System Manager, EC2, and EKS/ECS for cloud-native applications.
• Contribute to containerization and deployment processes using Docker, including building images and pushing to registries, implementing and maintaining CI/CD pipelines using GitLab runners.
• Implement and configure monitoring and observability using Prometheus and Grafana to ensure system health and performance.
• Collaborate closely with stakeholders and other developers to understand business requirements, translate them into high-quality technical solutions that meet those needs.
• Troubleshoot and debug backend issues, optimizing code to enhance performance and maintainability.
• Participate in the agile development process, contributing to scram events, fostering a collaborative and cross-functional team environment.
• Stay current with the latest technologies and best practices, and promote continuous learning and self-development within the team. Mentor other team members, providing guidance and sharing your knowledge.

Qualifications:

• Minimum of 2 years of experience in backend development with a focus on Node.js, NestJS, and related technologies.
• Knowledge or experience in Frontend development (specifically Next.js) is a significant plus.
• Knowledge or experience with automated tests (integration, E2E) is a significant plus.
• Willingness and mindset to work in a T-shaped model, contributing to various stages of the development lifecycle.
• Familiarity with microservices architectures and monorepo environments.
• Experience with PostgreSQL (AWS RDS), Redis, and backend data management.
• Knowledge of AWS services including SQS, S3, Lambda, IAM, EC2, and EKS/ECS.
• Understanding of Docker and CI/CD pipelines, with some experience using GitLab runners.
• Familiarity with monitoring tools such as Prometheus and Grafana.
• Ability to document backend designs and processes clearly.
• Strong problem-solving skills and attention to detail, with a drive to create high-quality, performant code.
• Ability to work both independently and as part of a team in an agile environment.
• Good communication skills, with the ability to interact professionally with team members and stakeholders.
• English at Upper-Intermediate level and above.

What We Offer:

• Competitive salary.
• A collaborative and innovative work environment.
• Professional development opportunities.
• The chance to work on exciting and challenging projects.
• A supportive company culture.

Company: Texas-based Moving Company, Austin
Location: Remote (US Working Hours Required)
Hours: 8am - 8pm Austin Time /CDT

We’re hiring highly motivated reps to answer phones and set appointments for a moving company. While experience in the moving industry is welcomed, it is not required. As an Appointment Setter, you will engage with new customers, follow up with prospective customers, and set appointments to close moving services bookings.

Duties and Responsibilities:

• Engage with Clients: Interact with new and existing clients to close bookings.
• Customer Expectations: Set goals to surpass customer expectations by working closely with top management to ensure customer satisfaction and maximize sales opportunities.
• Needs Assessment: Contact new and existing customers to discuss their moving needs and preferences.
• Service Information: Provide detailed information and answer questions about moving services, including pricing, schedules, and logistics. Discuss their moving needs and preferences.
• Client Management System: Maintain and update contact lists in the Company’s customer database.
• Customer Support: Provide exceptional customer support by answering questions, resolving issues, and offering advice on the moving process.
• Moving Process Guidance: Advise customers on packing tips, moving day preparation, and other related moving process steps to ensure a smooth experience.
• Follow-Up: Follow up with prospective customers to ensure all their questions are answered and assist in scheduling appointments.
• Flexibility: Adapt to changing business needs and perform specific tasks as required.

Requirements:

• Language Proficiency: Proficient in English and Russian
• Experience: 1-year experience in sales or customer service.
• Communication Skills: Excellent communication skills.
• Organization: Highly organized and able to multitask, detail-oriented.
• Work Environment: Ability to work in a fast-paced environment.
• Technical Skills: Tech-savvy and able to use CRM software.

Nice to Have:

• Industry Experience: Experience in the moving industry.
• Sales Experience: Phone sales experience.
  
  Important: BE FLUENT IN ENGLISH AND RUSSIAN

🎯 Role Overview

As a Compliance Manager at TrueLabel, you will be responsible for supporting compliance processes related to player verification, refunds, and regulatory requirements. Working closely with Customer Support, Payments, and Anti-Fraud teams, you will ensure that player-related cases are handled properly and in accordance with AML policies, internal procedures, and industry standards.

You will contribute to maintaining transparent and compliant operations, supporting player communication in complex cases, and helping develop internal processes that ensure regulatory alignment and operational efficiency.
 

⚙️ Your Tasks:

• Support Customer Support team in handling player inquiries related to personal data, verification, complaints, and refund requests;
• Analyze and assess refund eligibility, assisting Customer Support in preparing responses to players, including disputed or conflict situations;
• Process requests from PSPs and banks, including the collection and verification of player KYC documentation;
• Update and maintain AML policies, Terms & Conditions, and Payment policies;
• Participate in the development and implementation of internal compliance procedures;
• Ensure proper case handling and documentation in accordance with internal policies and regulatory requirements;
• Collaborate with Payments, Anti-Fraud, and Customer Support teams to collect and verify player-related information and resolve operational cases.
   

👤 Our Criteria:

• Experience in the gambling industry or working with PSPs is required;
• Intermediate or higher English (written and spoken);
• Ability to respond promptly to requests and manage player-related issues efficiently, including conflict situations;
• Strong organizational and analytical skills, with attention to detail;
• Ability to work cross-functionally with multiple teams and coordinate case resolution;
• Proactive, solution-oriented mindset, with the ability to analyze situations and find practical solutions rather than following rules mechanically;
• Legal background will be considered a strong advantage.
   

💪 Your Strengths:

• Ability to analyze complex cases and make balanced decisions;
• Strong sense of responsibility and compliance awareness;
• Clear and confident communication with internal teams and external partners;
• Ability to stay calm and solution-focused in conflict situations.
   

💼 Our Offer:

• Flexible work setup - work remotely or from the office, we focus on results, not location;
• Support for a comfortable work environment - we compensate coworking expenses and EcoFlow power stations to help our team stay productive during power outages in Ukraine;
• Unlimited vacation and sick leave, because we trust our people to manage their time responsibly;
• Relocation support for team members who want to move;
• Regular performance-based bonuses that reward individual and team impact;
• Learning support - we cover 50% of professional courses and development programs;
• Language & wellbeing support - we cover 50% of English classes and psychological consultations;
• Career growth opportunities - we prioritize internal promotions and development;
• Team culture that actually feels like one - regular gifts, company merch, and team events throughout the year;
• Real impact - we are small enough for every voice to be heard and big enough to turn great ideas into action quickly.

Softoria is a multi-product software company creating solutions in Data as a Service, Big Data, Mobile Apps, and Security Products. We’re looking for a proactive person to source IT projects for acquisition or investment.

The role includes identifying opportunities, reaching out to founders, gathering key information, and building a strong deal pipeline. A mix of technical thinking (automation, scraping, outreach) and strong communication skills is essential.

Responsibilities:

• Source IT projects for potential acquisition or investment
• Set up and optimize parsing/scraping of sources to identify relevant projects and founders’ contacts
• Automate outreach processes (email, LinkedIn, and other channels)
• Identify and contact product owners/founders
• Conduct negotiations and build strong, trust-based relationships
• Collect and validate key information about potential targets
• Perform initial evaluation of core business metrics: revenue, profit, downloads, DAU/MAU
• Analyze investment attractiveness of projects
• Build and manage deal flow pipeline
• Independently learn and adapt to new tools, niches, and monetization models

Requirements:

• Excellent English (spoken and written)
• Experience with scraping, parsing sources, and collecting contacts
• Ability to automate outreach and prospecting processes
• Strong understanding of business metrics: revenue, profit, downloads, DAU/MAU
• Knowledge of IT/digital products 
• Market research and product evaluation skills
• Excellent communication and negotiation skills
• Ability to build rapport and extract key information from founders
• Proactive, self-driven, and results-oriented
• Quick learner, able to understand new tools, niches, and monetization models

Example tasks (To give you a clear idea of the work):

1. Mobile apps (Android)
Find apps in a specific niche (e.g., app locker), contact developers, and explore acquisition opportunities.

2. API / SaaS products
Research projects in a niche (e.g., sports APIs), evaluate their metrics and business potential.

3. Chrome extensions
Identify extensions with traffic and reach out to owners.

4. Startup acquisition (legal cases)
Example: find a certified startup in Portugal available for acquisition.

We offer:

• Opportunity to build the direction from scratch
• Direct access to the founder and fast decision-making
• Direct impact on revenue and overall business results
• Remote or hybrid work format
• Official employment, paid vacations and sick leaves
• Budget for learning and professional development
• A growing marketing team with a data-driven culture

Reactive Hive, a Software Testing agency, is looking for a QA Engineer with proven experience (2+ years) in automation testing, to join a Healthcare project.

The project is a Remote Update Service backend and frontend which allows users to use a mobile app to update customer’s devices.

Project requirements

• 2+ years of proven experience as an Automation QA Engineer;

• Experience working with an automation framework such as Playwright;

• Experience with version control systems (ideally Git);

• Good knowledge of test automation design patterns;

• Experience in manual web testing and some exposure to mobile testing;

• Solid understanding of testing theory, test design techniques, SDLC/STLC, and Agile frameworks;

• Familiarity with CI/CD pipelines and SQL.

The Vision 
At Entie, we believe technology should do more than just connect people—it should help them stay connected. We are building an AI Copilot for long-term relationships (RelTech), moving beyond the world of dating apps into the world of lasting partnership.
 

Our Progress 
We’ve already validated the concept with zero marketing budget:

• #2 Product of the Day on Product Hunt ($15 launch budget).
• Featured in Trend Hunter and other global media.
• A complete development team is already in place.
• Currently building v2.0 to scale the initial success.
   

The Role 
We are looking for a design partner to join our founding team. This isn’t a task-based role; you will be the Visual North Star of the product.

• Lead the UX/UI strategy from scratch for our next major release.
• Work directly with the founders to shape the product roadmap.
• Ensure our AI-first solution feels human, intuitive, and supportive.
   

Partnership Terms 
We are currently in a lean bootstrap stage, prioritizing long-term growth over immediate overhead:

• Equity: 10% ownership (secured by legal agreement).
• Flexibility: Part-time commitment (~20 hours/week), allowing you to maintain your current role.
• Investment: As a co-founder, you will share in the project’s minimal operational costs (proportional to your stake).
• Compensation: This is an equity-only role until our next funding milestone or revenue stage.
   

Why Join Us?

• Real Impact: Your work will directly improve the lives of couples.
• Launch-Ready: We have the tech stack to bring your designs to life immediately.
• Ownership: Total creative freedom in a rapidly growing niche.

Headway Inc is a global tech company, revolutionizing lifelong learning by creating digital products for over 150 million users worldwide. Our mission is to help people grow. We’re proud to be ranked 4th among the World’s Top EdTech Сompanies by TIME magazine. We believe lifelong learning should be accessible, personalized, and impactful to each individual. That’s how we change the world and why we bring together exceptional minds.
 

The core of our achievements is our team. We believe in people and shared values SELECT. That’s why, together with Dmytro Frolov, Product Design Manager at Skillsta by Headway Inc, we’re looking for a Growth Product Designer to join our team of superstars transforming the EdTech industry.
 

What product will you be working on?

Skillsta is an app that helps users worldwide improve their social skills through short interactive lessons based on real-life situations. The app ranked among the top 20 in the Education category on the US App Store.
 

Why this is exciting:

• A chance to contribute to the development of an EdTech app: work with the team to explore growth opportunities in a new product.
• The opportunity to see the impact of your work right away — your ideas and decisions won’t be shelved for later. You’ll be able to implement changes and observe their real-time effect.
• Your decisions will directly influence the product’s key metrics and user experience. This isn’t just a role “within the system” — you’ll be part of the change.
• We value the design process, user research, and follow a data-driven approach.
• You’ll become part of a team where freedom, ownership, and fast growth are the norm.
   

What will you do:

• Design and iterate on web funnels, onboarding flows, paywalls, and upsells — everything that drives conversion.
• Constantly look for growth opportunities: analyze competitor funnels, audit current user experience, and find where the product can grow faster.
• Generate hypotheses, run A/B tests, read results, decide what’s next.
• Work closely with PMs, marketers, and developers to ship experiments fast.
• Maintain and extend design system components for growth surfaces.
   

What do you need to join us:

• 2+ years in Product or Growth Design.
• Strong UI skills and solid grasp of mobile and web patterns.
• Experience with A/B testing — not just designing variants, but understanding results.
• Clear communication: you can explain why a solution will work, not just what it looks like.
• English Upper-Intermediate.
• Alignment with the values of our team (SELECT).
   

Would be a big plus:

• Understanding of PMM and growth marketing fundamentals.
• Familiarity with analytics tools (Amplitude, Mixpanel).
• Experience with UX writing or working alongside copywriters.
   

What do we offer:

• Work within an ambitious team on a socially impactful education product.
• An office with a reliable shelter, generators, satellite internet, and other amenities.
  Access to our corporate knowledge base and professional communities.
• Personal development plan.
• Compensation for English language learning, external training, and courses.
• Medical insurance and full sick leave compensation.
  Company doctor and massage in the office.
• Sports activities: running, yoga, boxing, and more.
• Corporate holidays: we go on a week-paid holiday to rest and recharge twice a year.
• Supporting initiatives that help Ukraine. Find out more about our projects here.
   

Working schedule

This is a full-time position with a hybrid remote option. It means that you can decide for yourself: whether you want to work from the office, remotely, or combine these options.
 

Are you interested?

Send your CV!

Position Summary: 

The Retailer Support Representative is responsible for providing comprehensive technical and operational support to retailer partners across multiple client programs. This role requires flexibility and adaptability as agents support various customer accounts and may be assigned to new client programs as the company grows.

Key Responsibilities: 

Agents in this role handle both incoming and outgoing communications to ensure complete issue resolution.

• First Point of Contact: Act as the primary support contact for retailer inquiries across all active client programs
• Kiosk Troubleshooting (Touchpoint Support): Diagnose and resolve device power issues, network connectivity problems, scanner/printer malfunctions, and payment device errors
• Loyalty Program Support: Address loyalty program issues and provide general app support to retailers
• Marathon POS Configuration Support: Provide basic setup guidance, verify configurations, and coordinate with the support team for complex POS requests
• CRM Ticket Management: Triage and respond to support inquiries, accurately documenting issue details, troubleshooting steps, and resolutions
• Knowledge Base Utilization: Apply macros, KB articles, and established troubleshooting flows to resolve common issues efficiently
• Guided Troubleshooting: Walk retailers through common fixes including kiosk reboots, connectivity checks (Wi-Fi/Ethernet/VPN), and app reinstall or settings verification
• Outgoing Communication: Proactively contact retailers and on-site personnel to gather additional information, verify issue resolution, and coordinate troubleshooting steps, or to reach the other aim defined by the project.
• Multi-Project Coverage: Provide support across all active client programs (currently Touchpoint and Marathon ARCO Rewards) with readiness to support new customers as onboarded
• Escalation Management: Escalate tickets appropriately to Platform Support, Engineering, or Hardware Ops when issues fall outside first-contact resolution scope
• L1 Escalation Handling: Receive and resolve escalated cases from Level 1 members support team, providing guidance and advanced troubleshooting
• Documentation Maintenance: Collaborate with internal teams to keep support documentation current and identify gaps in the knowledge base
• Continuous Learning: Participate in ongoing training to stay informed on product updates, configuration changes, and support processes

Qualifications: 

• 1+ year of experience in customer support, help desk, or technical troubleshooting roles 
• Familiarity with kiosk systems, POS hardware, or retail environments preferred 
• Basic understanding of network troubleshooting (Wi-Fi, Ethernet, VPN, static IP) 
• Ability to manage multiple cases at once while staying organized and responsive 
• Excellent communication skills — able to clearly explain solutions to both technical and non-technical users 
• Experience with Freshdesk, Jira, or similar ticketing tools is a plus 
• Exposure to MDM tools and payment hardware is helpful but not required 

Schedule: 

• Mon-Fri 9am-6pm ET

PAR Retail Offers:

- Long-term employment;

- Competitive compensation with regular performance-based salary and career development reviews;

- A unique and friendly environment where everyone can explore and learn new technologies.

Who We Are

PAR Retail, with its Open Commerce® product suite and patent pending Wallet Steering® System, empowers Convenience & Fuel Retailers to gain more share of wallet and customer lifetime value than possible with any other solution provider. Stuzo’s unified Open Commerce product suite consists of: Activate for Intelligent 1:1 Loyalty, Transact for Contactless Commerce, and Experience for Cross-Channel Customer Experiences. Stuzo’s solutions are supported by a set of subscription-based program management services and are contractually backed by its 1.5X Performance Guarantee.  

Position Summary: 

The Member Support Representative serves as the frontline support contact for members participating in loyalty programs powered by our platform. This role requires confident communication, empathetic problem-solving, and the ability to assist members via phone, email, and chat. You'll help resolve issues related to app functionality, loyalty program questions, account verification, and rewards redemptions, including processing balance adjustments when appropriate. 

Key Responsibilities: 

• Confidently communicate with members across channels (phone, email, chat), providing timely and professional responses. 
• Troubleshoot and resolve questions related to loyalty accounts, mobile app access, account linking, and program participation. 
• Process loyalty balance adjustments within established guidelines, ensuring member satisfaction while balancing business needs. 
• Educate members on program benefits, app features, and how to get the most out of their loyalty experience. 
• Follow internal workflows to escalate complex issues to retailer support or platform teams as needed. 
• Maintain accurate and complete documentation of all member interactions in the ticketing system. 
• Uphold service-level agreements for first response time and resolution, adapting tone and messaging to fit the situation. 

• Support high-volume periods and marketing campaigns with poise and efficiency. 

   

Requirements: 

• Prior experience in a customer-facing role (call center, email, or chat support preferred). 
• Proficiency in spoken and written English is required to ensure clear and effective communication with members. 
• Strong written and verbal communication skills. Able to explain technical and program-related concepts clearly to a non-tech-savvy audience. 
• Comfortable handling difficult conversations and turning negative experiences into positive outcomes. 
• High attention to detail and a knack for identifying patterns in support issues. 
• Familiarity with CRM systems (FreshDesk, Zendesk, Salesforce, etc.), mobile apps, loyalty programs, or digital customer experiences is a plus. 

• A team-first attitude with the ability to multitask in a fast-paced, member-focused environment. 

   

Success Traits: 

• Confidence & Empathy: Projects assurance while staying patient and solution oriented. 
• Adaptability: Thrives in changing environments with varying support topics and priorities. 
• Ownership: Takes responsibility for delivering a great experience with minimal supervision. 

• Clarity: Communicates precisely, keeping the member informed throughout. 

   

 Schedule: 

• Minimum of 32 hours per week (Monday-Sunday), with scheduling based on business needs. 
• Availability during holidays is required. 

• Covering business hours between 6am – 6pm ET (we have different shifts).

   

  We offer:

• Long-term employment;
• Competitive compensation with regular performance based salary and career development reviews;
• Flexible working hours;
• Unique and friendly environment where everyone can explore and learn new technologies.

We are looking for a highly skilled Python Engineer to join our growing team at Cyngular. This is a hands-on engineering role in a fast-moving cybersecurity startup building an advanced AI SOC for cloud environments across AWS, Azure, and GCP. This is not a classic backend or full-stack web position. This role focuses on data engineering, automation, distributed systems.

What You’ll Do

• Design, develop, and maintain Python services that interact with cloud provider APIs and telemetry sources 
• Build scalable, event-driven processing pipelines 
• Develop serverless components and cloud-native integrations 
• Work with large volumes of cloud logs and security data 
• Optimize performance, reliability, and cost across distributed systems 
• Debug complex production issues in multi-cloud environments

• Collaborate closely with research, DevOps, and product teams

   

Must-Have Requirements

• Minimum 3+ years of hands-on Python development experience
• Proven experience developing production systems in a startup environment 
• Strong understanding of distributed systems and asynchronous processing 
• Experience building software that runs in production and handles real-world scale 
• High ownership mindset and ability to work independently 
• Strong problem-solving skills
   

Strong Advantage

• Experience with AWS, Azure, or GCP 
• Experience working with cloud SDKs: AWS (boto3), Azure SDK, GCP SDK 
• Familiarity with cloud security, telemetry, or infrastructure APIs
• Experience working with multi-cloud environments