Jobs at Djinni

About the role
 

Aureclip is an international e-commerce marketplace specializing in luxury eyewear.

We offer a curated selection of new and pre-owned designer sunglasses from globally recognized brands including Bottega Veneta, Chanel, Fendi, Gentle Monster, and Gucci.

All products are sourced through trusted suppliers and collectors and undergo independent authentication before being listed on the platform, ensuring transparency and customer protection.

We’re looking for an SMM Manager who will take ownership of our social media and turn content into a real growth and sales channel for the brand.
 

Responsibilities
 

• Develop and execute the brand’s SMM strategy
• Create content plans and scripts for Instagram and TikTok
• Build and optimize content funnels
• Generate viral content ideas
• Work with bloggers and influencers
• Scale UGC (user-generated content)
• Analyze performance metrics and optimize content
• Launch campaigns together with the performance marketing team
• Build and grow the brand community
 

Requirements
 

• 3+ years of experience in SMM
• Strong hands-on experience with Instagram and TikTok
• Understanding of content funnels and social media growth
• Experience working with brands
• Experience creating engaging or viral content
• Strategic thinking and results-oriented mindset
• Portfolio or real cases to share
• English level B2 or higher
 

Nice to have
 

• Experience working with fashion or lifestyle brands
• Experience launching viral video content
• Experience working with bloggers and influencers

What we offer
 

• Work with an ambitious brand targeting the US and EU markets
• Freedom to implement your ideas and experiment with content
• Real ownership of social media growth
• Competitive salary
• Performance-based bonuses
 

Working format
 

Remote | Full-time
Working hours: 10:00–19:00 (Ukraine time / EET)

We are looking for an experienced Sales Team Lead / Head of Sales to build and scale our B2B sales operations. You will define sales strategy, develop and manage a high-performing sales team, and drive both outbound and inbound sales processes. Working closely with marketing, product, and leadership teams, you will be responsible for achieving revenue targets, building strong partnerships, and expanding our presence across key markets and niches.

Requirements:

• 5+ years of sales experience in SaaS, digital marketing, affiliate marketing, lead generation;
• 2+ years experience in sales team management with personal active track of sales records;
• management of teams and individual KPIs, numbers, and analysis of a large amount of information;
• excellent written and spoken English (Advanced level);
• smart strategic thinking and a systematic approach to solving problems;
• independence and a proactive approach in work;
• technical skills in web analytics and experience with CRM and BI systems;
  experience with B2B outbound sales;
• research experience.

Responsibilities:

• build the efficient Sales team for outbound and inbound sales process.
  achieve the revenue and profit targets according to BP;
• focus on the outbound B2B sales process. Full cycle from prospecting to contracting the companies in the specified regions and niches;
• handling inbound inquiries: searching for additional information about the companies, managing CRM database, maintaining corporate online chat, helping to solve sales issues;
• performing product demos and closing deals;
• use a variety of instruments (email, phone, social media) to engage prospects and convert them to customers;
• managing the relationship with TOP strategic partners and scaling cooperation to hit the revenue KPI;
• analyze the performance analytics of buyers, pubs, and campaigns via Tableau and in-house BI tools.

We offer:

• Competitive salary.
• Work with international products.
• Work format - remote.
• Salary, tied to the dollar exchange rate.
• Career growth that you can influence by showing the right results, as we are constantly expanding.

We are a U.S.-based fintech startup operating in the investment and financial services space. Our distributed teams work across Poland, the United States, and Ireland, collaborating on technology-driven solutions related to stocks and investments.

Security, compliance, and the responsible handling of sensitive financial data are central to how we operate, as we build scalable products in a regulated environment.

Responsibilities

• - Manage Kubernetes clusters, rollouts, and scaling.

• - Implement observability using Dynatrace and logging pipelines.

• - Develop IaC using Terraform/Bicep.

• - Monitor SLOs, SLIs, error budgets, and service uptime.

• - Support incident response and root cause analysis.

• - Automate K8s and platform operational workflows.

• - Collaborate with engineering teams on reliability improvements.

Skills

• - Experience understanding in container monitoring, Kubernetes, and cloud native

environments.

• - Strong understanding of application stacks (.NET, Java,, microservices) and Azure platform.

• - Extensive hands-on experience with Dynatrace deployment, configuration, and observability

features (APM, infrastructure monitoring)..

• - Strong Terraform or Bicep IaC experience.

• - Knowledge of reliability engineering principles.

• - Proficient in scripting or automation (Shell, PowerShell, Python, Terraform)

• - Experience with CI/CD deployment strategies.

• - Familiarity with incident management tools (e.g., ServiceNow, Jira)

• - Exposure to observability frameworks and related tooling (Prometheus, Grafana,

CloudWatch, Splunk).

Please read before applying:

The client is building a product in the bank/investment/brokerage systems niche, and their investors have strict security and compliance requirements, where every person will go through a background check.

What does this mean?

Before making an offer, they will check whether you have violated any EU laws.

Why Poland?

The client has teams in the USA, Ireland, and Poland.

For background check — you must be a taxpayer in Poland for 2+ years.

Our client is looking for an experienced Senior Java Engineer.

Role Overview:We are looking for an experienced Java Engineer to join client's backend team, which is working on the back-office platform of a high-load B2B gaming system. Their platform processes millions of transactions daily and supports real-time operations for multiple partners. As the system continues to grow, the engineering team is expanding to improve scalability, performance, and reliability, while gradually evolving parts of the platform from a monolithic architecture toward distributed services. You will work on both new functionality and architectural improvements, helping modernise critical parts of the platform.Technology Stack:Java 8 / Java 17, Spring Framework, MSSQL 2019, Kafka, Redis, distributed services with parts of the system still evolving from a monolithic architecture.Key 

Responsibilities:

• Develop new backend functionality for the platform;
• Improve system performance, scalability, and reliability;
• Participate in refactoring and modernisation of legacy components;
• Contribute to architectural discussions and technical design;
• Investigate and resolve production issues;
• Assess technical feasibility and complexity of business requirements;
• Collaborate closely with backend engineers, technical leads, and product teams

Ideal profile for the position:

• 5+ years of Java development experience;
• Strong understanding of backend architecture and distributed systems;
• Experience working with relational databases and SQL;
• Familiarity with message-driven systems (Kafka or similar);
• Experience in improving or refactoring existing production systems;
• Strong problem-solving and debugging skills;
• Comfortable working in collaborative environments with code reviews and shared ownership of the codebase;
• English level: Intermediate or higher.

The company guarantees you the following benefits:

• Global Collaboration: Join an international team where everyone treats each other with respect and moves towards the same goal;
• Autonomy and Responsibility: Enjoy the freedom and responsibility to make decisions without the need for constant supervision;
• Competitive Compensation: Receive competitive salaries reflective of your expertise and knowledge as our partner seeks top performers;
• Remote Work Opportunities: Embrace the flexibility of fully remote work, with the option to visit company offices that align with your current location;
• Flexible Work Schedule: Focus on performance, not hours, with a flexible work schedule that promotes a results-oriented approach;
• Unlimited Paid Time Off: Prioritise work-life balance with unlimited paid vacation and sick leave days to prevent burnout;
• Career Development: Access continuous learning and career development opportunities to enhance your professional growth;
• Corporate Culture: Experience a vibrant corporate atmosphere with exciting parties and team-building events throughout the year;
• Referral Bonuses: Refer talented friends and receive a bonus after they successfully complete their probation period;
• Medical Insurance Support: Choose the right private medical insurance and receive compensation (full or partial) based on the cost;
• Flexible Benefits: Customise your compensation by selecting activities or expenses you'd like the company to cover, such as a gym subscription, language courses, Netflix subscription, spa days, and more;
• Education Foundation: Participate in a biannual raffle for a chance to learn something new unrelated to your job as part of your commitment to ongoing education.

Interview process:

• HR Interview with the Recruiter;
• Technical interview with the team;
• A 2-hour Final interview with the team.

If you find this opportunity right for you, don't hesitate to apply or get in touch with us if you have any questions!

We’re looking for a strategic, results-driven marketing lead to structure, lead, and scale the marketing function across our two core products. You’ll manage an existing team (Head of Marketing, SMM, outsource creatives) and work directly with the C-suite to set KPIs, build systems, and drive growth.

Responsibilities

• Build and execute half-year and full-year marketing strategies.
• Define and track KPIs for performance, lead generation, and team productivity.
• Lead weekly planning, execution monitoring, and monthly reporting of all marketing efforts.
• Systemize the lead acquisition + lead management flow.
• Spot growth opportunities, test new channels, and scale what works.

Qualifications

• 3+ years in digital marketing, with a proven strategic and team leadership background.
• Experience in Affiliate Marketing and paid performance channels (Google, Meta).
• Strong analytical skills — confident with dashboards, KPIs, and reporting.
• Proficiency in applying AI tools for work tasks.
• PR and partnership management experience is a plus.
• Upper-intermediate English (B2).

We Offer

🌍 Remote work from anywhere 🌴 Unlimited paid vacation days 🤒 10 paid sick days 🗣 English classes 📚 Take part in conferences worldwide

Remote | Long-term project

 

About the Project

We are looking for an experienced Node.js Backend Developer to join our team and help build and scale modern web applications and APIs.
Our platform is a modern cloud-based web application that integrates third-party services and payment systems.
 You will work with a modern backend stack (NestJS, PostgreSQL, Redis, Docker) and collaborate closely with DevOps and frontend teams.

 

Tech Stack
Backend:
1. Node.js
2. NestJS
3. TypeScript
4. PostgreSQL
5. Redis

Infrastructure:
1. Docker
2. AWS
3. CI/CD
4. Tools:
5. Git
6. REST APIs
7. Monitoring (New Relic)

 

Responsibilities

• Develop and maintain backend services using Node.js and NestJS
• Design and implement scalable REST APIs
• Design and optimize PostgreSQL schemas and queries
• Implement caching and background jobs with Redis
• Integrate third-party APIs and payment systems
• Improve system performance and scalability
• Write clean, maintainable, and well-structured TypeScript code
• Participate in code reviews and architecture discussions
• Work with Docker-based environments
• Collaborate with DevOps on CI/CD pipelines and cloud infrastructure (AWS)
  
   

Requirements

Must-have

• 3+ years of experience with Node.js
• Strong experience with NestJS
• Solid TypeScript skills
• Strong experience with PostgreSQL
  • indexes
  • query optimization
  • schema design
• Experience with Redis
  • caching
  • pub/sub
  • queues
• Experience integrating third-party APIs
• Experience integrating payment systems
• Experience building REST APIs
• Understanding of software architecture principles
  • SOLID
  • DRY
  • KISS
• Experience with Docker
• Experience with Git workflows
• English B1+

Nice to Have

• Experience with microservices architecture
• Experience with message queues / event-driven systems
• Experience with Jest / Supertest
• Experience with CI/CD pipelines
• Experience with AWS services
• Experience with monitoring tools
• Experience with payment systems
• New Relic

Workflow

• Fully remote
• Working hours 09:00 – 18:00 (Mon–Fri)
• Daily standups
• Occasional client meetings
• Time tracking with Hubstaff
• Long-term cooperation (1 year+)

We Offer

• Competitive salary
• Long-term cooperation
• Professional engineering environment
• Work on modern web applications
• Opportunities for professional growth

Hesh is a Human-Centric Operating System for the craft economy: an integrated platform combining PLM (Product Lifecycle Management), MES (Manufacturing Execution System), ERP (Enterprise Resource Planning), and MRP (Material Requirements Planning), all driven by AI agents.

What You'll Be Doing (Key Responsibilities)

Your primary mission will be to build and execute the B2B growth engine for Hesh. This role is a hybrid of strategic business development and hands-on revenue operations, targeting large-scale Enterprise clients in the craft and manufacturing sectors.

B2B Business Development (BizDev)

• Identify, segment, and prioritize target markets and key verticals (e.g., large-scale artisanal producers, specialized manufacturers) for Enterprise-level client acquisition.
• Develop, test, and execute data-driven Go-to-Market (GTM) strategies for new territories and B2B segments.
• Proactively source, engage, and build relationships with key decision-makers (e.g., VPs of Operations, Supply Chain, IT) within large corporations.
• Develop and maintain strategic partnerships (e.g., with industry consultants, hardware providers, supply chain platforms) that generate qualified leads and new revenue streams.

Revenue Growth Management

• Analyze and optimize the entire B2B sales funnel to increase conversion rates (from MQL to paying customer) and expand the average contract value (ACV).
• Design and iterate on pricing and packaging strategies tailored for corporate and Enterprise clients, including custom proposals for our integrated (PLM/MES/ERP) solution.
• Own and analyze key revenue metrics (MRR, LTV, Customer Churn, ARPA), formulating and testing hypotheses to improve them.
• Collaborate closely with Product and Sales teams, acting as the voice of the Enterprise market to help shape solutions that meet complex client needs.

Demand Generation

• Participate in the development of B2B marketing strategies (including Account-Based Marketing - ABM) aimed at generating a predictable pipeline of qualified leads (MQLs/SQLs) for the Enterprise sales funnel.

What We Offer

Competitive salary based on experience

Flexible schedule, remote-first culture

Stable product with growth perspective

18 days paid vacation + 10 sick days annually

Performance reviews and development opportunities

Impact Real ability to influence product direction and features

We are seeking a detail-oriented and reliable individual to join our Disputes Team as a Junior Dispute Resolution Specialist. In this role, you will assist with handling chargebacks and other dispute-related tasks. This entry-level position is ideal for someone looking to gain hands-on experience in a dynamic and supportive environment.

Responsibilities:

• Support the team in processing chargebacks and managing dispute cases.
• Communicate with internal and external stakeholders in English.
• Maintain accurate records of cases and outcomes.
• Learn and apply internal procedures for dispute management.
  
  Job Requirements
• Basic computer skills (ability to use standard software applications).
• Willingness to learn and adapt to new processes.
• Verbal and written communication skills in English, B1-B2 level
• Efficient and strong detail oriented
• Knowledge regarding how CRM works and how is linked with client transactions will be considered as an advantage
• Exceptional time-management and organizational skills
• Ability to work both independently and as a part of a team

What we offer:

Payment will be on crypto currency wallet.

Shifts - Monday - Friday: 
9am - 6pm
10pm - 19am

Vacation - unpaid

Location: Ukraine

Equipment: Yes

Join Our Vision: We are building the next generation of Spatial Media - a new way people experience videos through interaction, multi-user presence, haptics, AI, and immersive storytelling.

DeoVR is the leading immersive streaming technology serving multiple enterprise customers and millions of users globally.

We are now expanding the boundaries of what video can be - moving from passive watching to active, interactive, multi-user journeys.

If this excites you more than it scares you, you are in the right place.
 

The Role

We’re looking for a  Backend Technical Lead to join our new development team within the global VR video streaming ecosystem. This person will lead the new content processing team while staying hands-on.
 

What You Will Do

• Own the architecture and technical direction of the content processing pipeline - upload API, Camunda BPMN workflows, admin panel, and supporting services
• Lead system design for new features and complex changes; create and maintain architecture documentation and ADRs
• Drive code quality, review standards, and engineering practices (testing, CI/CD, code style, operational readiness)
• Lead technical incident response; write post-mortems with clear root causes and follow-up actions
• Identify and manage technical debt - maintain a prioritized backlog and advocate for regular capacity to address it
• Translate product requirements into technical solutions, milestones, and well-decomposed tasks
• Mentor engineers through design sessions, pair programming, and code reviews; reduce key-person risk by spreading knowledge across the team
• Define and maintain SLIs/SLOs for team-owned services; ensure sufficient logging, metrics, and alerting are in place
• Coordinate technical dependencies with other teams (Content Serving, Billing, UGC, DevOps); represent the team in architecture syncs and design reviews
• Evaluate and recommend technologies, patterns, and tools; pilot new approaches where they bring clear benefit
   

What We Are Looking For

• 4+ years of backend software engineering experience with PHP, including demonstrated technical leadership (leading design, mentoring engineers, owning architecture)
• Experience with NoSQL databases (MongoDB or similar)
• Experience with relational databases (PostgreSQL or similar)
• Proficiency in one or more additional languages: Go, Python, Java, or C++
• Experience designing and evolving backend architectures - APIs, data flows, service decomposition
• Strong understanding of testing practices (unit, integration, E2E) and CI/CD pipelines
• Ability to communicate technical trade-offs, risks, and designs clearly to both engineers and non-technical stakeholders
• English B1+ (written and verbal communication)
   

Bonus Points

• Experience with Camunda or similar BPMN/workflow orchestration engines
• Experience with various video formats, media containers, and transcoding pipelines
• Experience defining and working with SLIs/SLOs in production
• Understanding of message brokers and event-driven architectures (RabbitMQ, Kafka, or similar)
   

Tech Stack

• PHP, MongoDB, PostgreSQL, Kubernetes, Docker, CI/CD, Camunda BPMN (Java), Redis, Kafka, RabbitMQ, Go
   

Hiring Process

• HR Screening (30 min)
• Team Interview (1.5 hour)
• Live Coding Interview (1 hour)
• CEO Interview (30 min)
   

💼Explore our hiring process

What We Offer

Please note: fully remote contract role. B2B only - work as an independent contractor with your own legal entity.

• The chance to be part of a pioneering team in a rapidly evolving industry
• Direct impact on the future of immersive media
• Flexible working hours and remote-first culture
• A team that values initiative, clarity, and collaboration
• Access to all tools and tech you need
• Unlimited DeoVR Premium
• A work environment where ideas matter and people are treated with respect

We are an iGaming company with over three years of experience and a team of more than 1300+ specialists. Our achievements include 10+ major projects that are popular among our clients and successfully operate in Tier 1–3 countries.

Now we are looking for proactive Affiliate Manager!

Responsibilities

• Search, recruit and onboard new affiliates for casino products
  Manage and grow the existing partner base, building long-term relationships
• Negotiate cooperation terms: CPA, RevShare, Hybrid and custom deals
• Launch and scale traffic across different GEOs and sources
• Monitor traffic quality, handle anti-fraud and ensure compliance with brand and offer rules
• Analyze partner performance
• Optimize terms and approaches to grow both volume and traffic quality
• Work with tracking systems and reporting, monitor key metrics on a regular basis
• Prepare and update promo materials for partners together with design and product teams
• Participate in planning launches of new brands, offers and GEO expansions
• Constantly look for new growth and scaling opportunities
• Collect feedback from affiliates and pass insights to product and marketing teams

Requirements

• Experience with TIER-1 Geo from 1 year
• Experience in IGaming (Gambling) is a must

About us:

🏡 Fully remote work
Monday–Friday, 10:00–19:00 (UTC+2) — no commuting, more life.

🌴 Paid vacation & sick leave
Plus a day off on your birthday 🎂

💰 Competitive salary
Your impact and results will be rewarded.

🎓 Internal events & knowledge sharing
Grow your expertise by learning from strong professionals.

🚀 No micromanagement
Flat structure, fast decisions, and open communication with any team member.

📈 Guaranteed professional growth
New skills, new markets, new challenges — we invest in your development.

Join the best!

The Role

We’re looking for a Strong Junior/Middle Full Stack Angular/.NET Developer who is eager to learn, grow, and contribute to real-world projects from day one. This is a great opportunity if you have a solid foundation in programming and want to put your skills into practice while building modern, user-friendly applications.

In this role, you’ll work closely with experienced developers, gaining hands-on experience in Angular, .NET Core, and MS SQL. You’ll be part of a supportive team that values collaboration, knowledge sharing, and continuous improvement.

📋Key Responsibilities

• Assist in identifying and fixing bugs and issues in the codebase
• Contribute to front-end development using Angular by designing and implementing user-friendly interfaces
• Support database maintenance tasks, including writing SQL queries and helping optimize performance
• Participate in code reviews with more experienced developers to learn best practices and coding standards
• Help refactor existing code to improve efficiency, readability, and maintainability
• Collaborate closely with senior developers, gaining hands-on experience and guidance in both front-end and back-end development

📝Requirements

• Completed or ongoing Bachelor’s degree in Computer Science or a related field
• Solid understanding of software development principles and best practices
• Demonstrated coding skills with pet projects available on GitHub (or similar platform), preferably in C#
• Hands-on (non-commercial) experience with:
  • .NET Core (EF Core, MVC, Onion Architecture, or CQRS)
  • SQL databases
• English proficiency at B2+ level
• Availability for a full-time schedule: 12:00 – 20:30 (Mon–Fri, including a 30-minute lunch break)
• Willingness to participate in regular team meetings during working hours
• Strong analytical and problem-solving skills
• Excellent communication and teamwork abilities
• Experience with Angular (or any other JS) framework

What We Offer

📈  Growth opportunities — clear paths for professional development and career advancement

🔋 Supportive culture — a friendly, collaborative environment where your ideas matter

🖥️  Modern projects — work with cutting-edge technologies on meaningful, real-world applications

💡 Talented team — join a motivated group of professionals who are always ready to share knowledge and help you grow

Join our team at SoftPlus Ukraine and contribute to the success of our innovative projects.

Apply now!

Remote | Long-term project

We are looking for an experienced Full-Stack Developer who is comfortable building production-grade systems and takes responsibility for code quality, architecture, and performance.

We value engineering discipline and clean code, not quick hacks or vibe coding.
AI tools may be used in the workflow, but developers are expected to design, write, and understand their own code.


Tech Stack

* Backend

• Node.js
• NestJS
• TypeScript
• PostgreSQL
• Redis
• REST APIs

*Frontend

• React 18 (required)
• Next.js (required)
• TypeScript (required)
• Redux Toolkit
• Tailwind CSS
• Sass / SCSS
• Ability to build responsive, pixel-perfect UIs from Figma/design mockups
• Good HTML/CSS skills and understanding of cross-browser compatibility
   

*Infrastructure

• Docker
• AWS
• CI/CD
• Monitoring tools
  
   

Responsibilities

• Develop backend services with NestJS
• Design and optimize PostgreSQL queries and schema
• Implement Redis caching and background jobs
• Develop REST APIs
• Build frontend features with React / Next.js
• Integrate third-party APIs and payment systems
• Maintain code quality and perform refactoring when necessary
• Work with Docker environments
  
   

Requirements

• Strong Node.js experience
• Experience with NestJS
• Strong TypeScript
• Experience with React / Next.js
• Good PostgreSQL knowledge
• Experience with Redis
• Experience integrating external APIs
• Experience integrating payment systems
• Understanding of SOLID / DRY / KISS
• Docker experience
• English B1+
  
   

Nice to Have

• RabbitMQ / Kafka
• Redux
• Tailwind
• Jest testing
• AWS services

• Monitoring tools
   

   

Workflow

• Remote
• 9:00–18:00 Mon-Fri
• Daily standups
• Hubstaff time tracking
• Long-term contract (1 year+)

We're seeking a talented React Developer to join the Retail Broker Web team and contribute to the development of a secure, scalable trading platform. You will play a key role in building and maintaining a modern web application, ensuring high performance, reliability, and compliance while delivering seamless access to trading and account services for users. If you're passionate about modern web technologies and fintech products, we'd love to hear from you!
 

Core Competence:
 

• At least 3+ years of professional experience in web development with a strong focus on React and modern front-end architecture.
• Solid knowledge of TypeScript, Redux, and RxJS for building scalable and maintainable applications.
• Experience in designing, developing, and testing modern web applications.
• Strong understanding of web development principles, performance optimization, and responsive design.
• Proven ability to troubleshoot, debug, and resolve complex technical issues.
• Experience working with Git and within agile development environments.
• Upper-intermediate level of English for effective collaboration within an international team.
   

Preferred Qualifications:
 

• Experience working with design systems and UI component libraries such as MUI or styled-components.
• Familiarity with Express.js and backend communication patterns.
• Experience with analytics and monitoring tools such as Sentry or Google Analytics.
• Prior experience working with fintech, trading platforms, or financial applications.
• Interest in trading, investing, or wealth management products.
   

What We Offer You:
 

• Competitive compensation aligned with market standards and your professional expertise.
• Opportunity to work on a modern fintech product within a collaborative agile team.
• Professional growth through working with modern technologies and scalable systems.
• Flexible work environment with a strong focus on productivity, collaboration, and continuous improvement.

About this opportunity
A shifted work schedule until 8–9 PM CET.
 

🟢 Join Dev.Pro - a US-based outsourcing software development company that has been delivering exceptional software experience to clients since 2011.

We invite a talented and flexible Project Manager to join our team and help us deliver exceptional software development services for our client, a renowned U.S. regtech and fintech company developing a blockchain-based infrastructure for financial institutions. You'll contribute to building a Web3 tool that collects and stores specified blockchain data off-chain to provide real-time insights into transactions, trends, and compliance for enhanced transparency.
 

🟩 What's in it for you:

• Grow your fintech and blockchain expertise
• Join an innovative Web3 project promoting transparency and compliance in the crypto industry
• Boost your project and stakeholder management skills; gain valuable experience working with SAFe methodology
 

✅ Is that you?

• 3+ years of hands-on IT project management experience
• Strong grasp of project management theory 
• Excellent communication skills for effective stakeholder collaboration 
• Solid understanding of Scrum (principles, roles, ceremonies, etc.)
• Familiarity with tools like Jira, Bitbucket/Git, and Jenkins 
• Upper-Intermediate English level
• Good prioritization and time-management skills
• Keen attention to detail, concentration, and multitasking abilities 
• Ability to maintain project schedules and keep team focus
• Flexibility, persistence, and strong negotiation skills
 

Desirable:

• Technical background or eagerness to learn the project’s technical aspects 
• Experience coordinating multiple Scrum teams simultaneously 
• Experience working in multicultural environments and with English-speaking teams
 

🧩Key responsibilities and your contribution 
• Track non-functional requirements, risks, board with risks from different projects and groups.
• Be the primary point of contact for stakeholders from other teams; gather and share information on tickets/tasks from other teams to keep everyone informed and aligned
• Coordinate and prioritize tasks between the teams to achieve project goals
• Implement established processes to synchronize your teams’ work with other teams and enhance project execution
• Facilitate team ceremonies (sprint planning, daily stand-ups, sprint reviews, retrospectives) to encourage collaboration and continuous improvement
• Monitor project timelines to ensure timely delivery
• Maintain clear documentation of project progress, decisions, and processes
 

🎾 What's working at Dev.Pro like? 

At Dev.Pro, we appreciate your contribution and the value you add to projects. We are a company with an ambitious and creative mindset whose corporate culture is based on respect for diversity and uniqueness, as well as enablement of equal opportunities for all. By joining Dev.Pro, you'll feel what it's like to grow with professionals who support your journey.

✅Get 30 paid rest days per year to use as holidays/vacation/other on the desired and requested dates
✅5 sick leave days, up to 60 days of medical leave, and up to 6 days of leave per year due to family reasons (i.e., wedding/funeral/baby birth)
✅Get a health insurance package fully compensated by Dev.Pro 
✅Join fun online activities and team-building events
✅Get continuous remote HR, payroll support, and overtime coverage 
✅Join English/Polish/Portuguese lessons 
✅Grow your expertise with mentorship support and DP University

Our next steps:

✅ Submit a CV in English — ✅ Intro call with a Recruiter — ✅ Interview — ✅ Offer

Genesis is a full-service international IT company. More than 1,500 people in five countries create products for more than 200 million unique monthly users. We are one of the largest partners of Facebook, Google, Snapchat, and Apple in Eastern Europe. Our ecosystem consists of more than 15 companies and an investment fund.

EverHelp is a company in the Genesis ecosystem. We’re a team of professionals, that’s developing outsourcing support services for plenty of products all over the world at a dynamic tempo. The project launched in 2021, and we've experienced a yearly growth rate of +82%. Since February 2022, we've managed to preserve all our workplaces and, most importantly, we continue to strengthen our team while maintaining an employee satisfaction rate of over 90%.
 

The vacancy is open due to the start of cooperation with a new client in the FoodTech domain.

To support the client’s customers across multiple channels and ensure consistently high service quality, we are expanding the support team and looking for a Customer Support Representative with strong English and German communication skills.

Role Mission

To provide fast, accurate, and customer-oriented support for the client’s users by handling requests via tickets and chat, ensuring high CSAT, meeting SLA targets, and maintaining consistent service quality in daily operations.

Responsibilities:

• Handle customer inquiries via tickets and chat in German and English.
• Provide clear, structured, and empathetic responses while following internal processes and guidelines.
• Maintain a high service quality level and consistently meet SLA requirements (FRT and Time to Close).
• Resolve typical customer issues independently and escalate more complex cases when needed.
• Work with multiple support tools and internal documentation to ensure correct case handling.
• Contribute to maintaining and improving internal documentation and support workflows.
• Ensure accurate communication and attention to detail in customer-facing messages.

Working schedule:

• Monday–Friday
• 12:00 AM – 8:00 AM CET
• Break included

About You:

• 2+ years of experience in Customer Support (chat/tickets).
• German and English at C1/C2 level (written and spoken).
• Strong written communication skills: clear structure, literacy, and attention to detail.
• Fast typing and confidence working in a high-load environment.
• Basic Excel / Google Sheets skills.
• Strong information search skills and ability to work with documentation.
• Ability to stay calm under pressure and handle urgent requests professionally.
• High responsibility and reliability (SLA-driven role).
• Empathy and strong customer focus, especially in complaint handling.

Work with EverHelp is about:

• Opportunity to join a new client project from the early stage and contribute to building stable support operations.
• Work in a dynamic environment with international customers and daily real-life problem solving.
• Professional growth in customer communication, conflict resolution, and working with CRM/support tools.
• Clear performance expectations and measurable KPIs (CSAT, FRT, Time to Close).
• Fully remote work.
• 20 days of paid vacation.
• 10 paid sick leave days (with confirmation).
• Paid training.
• Stable collaboration format and transparent processes.

Submit your resume and join our team!