Jobs at Djinni

We’re looking for an experienced Customer Support & Success Manager with strong communication skills to join our team for the evening shift (approx. 2:00 PM – 11:00 PM UTC). This is a fully remote position.
The ideal candidate has at least one year of experience in customer-facing roles, is confident in conducting support and success calls in English (a must), and is comfortable working independently during evening hours. If you’re proactive, detail-oriented, and passionate about helping users succeed — we’d love to hear from you.Requirements
 

• Proficiency in English (written and spoken) at a minimum B2 level.
• At least 1 year of experience in customer support or customer success roles.
• Strong skills in diagnosing and troubleshooting software, network, and system issues.
• Expertise in Google Drive, Docs, Sheets, and Forms.
• Exceptional attention to detail.

Would be a plus
 

• Familiarity with cloud storage platforms like Amazon S3 and Dropbox.
• Experience with tools such as HubSpot, Jira, Intercom, or similar CRM/email/chat support systems.
• Strong empathy and active listening skills when addressing customer concerns.
• Ability to thrive in a fast-paced environment and maintain composure under pressure.

Responsibilities
 

• Respond to customer inquiries through chat, email, and video calls.
• Reproduce and document user-reported issues in a test environment.
• Improve and expand the Help Center to promote customer self-service.
• Conduct product training sessions to showcase key features and help customers optimize the solution for their needs.
• Initiate outbound chats and emails to boost product activation and adoption, as well as drive upsell and cross-sell opportunities.
• Gather customer feedback and pass it to the product team to support continuous improvement.

Who we are
Pics.io is a digital asset management (DAM) platform that helps teams organize, manage, and collaborate on their media files stored in Google Drive, Amazon S3, or internal storage. We serve businesses of all sizes across industries, offering powerful tools for file organization, sharing, tagging, AI-assisted search, and workflow automation — all in one intuitive interface.If this sounds like a good fit and you’re excited to join our team — we’d love to hear from you!
P.S. As a quick attention test, please start your message with “Hello 5” so we know you read the full description.

Help shape the future of game dev productivity with UnitAI.net

About UnitAI

UnitAI.net is an AI assistant built natively for Unity developers. We turn painful, repetitive tasks — like finding scripts in scenes or writing boilerplate — into instant, intelligent actions. With support for Ollama local models, visual file explorers, and code-editing prompts directly inside Unity, we’re redefining how developers interact with their tools.

We’re growing fast and looking for a Developer Advocate who loves building with Unity, speaks the language of devs, and wants to help others get more out of their day with AI.

🎯 What You’ll Do

• Be the voice of the developer: gather feedback, share insights, and help shape the product roadmap.
• Create high-quality tutorials, demos, livestreams, and blog posts showing off UnitAI’s capabilities.
• Engage with the Unity dev community on Discord, Twitter/X, Reddit, forums, and events.
• Collaborate with the dev team to translate user needs into features — and celebrate what we ship.
• Help onboard new users with documentation, onboarding flows, and example projects.

💡 You Might Be a Fit If You…

• Are fluent in Unity and C# workflows, and love teaching others how to build smarter.
• Are excited about AI tools like Ollama, GPTs, and how they can fit into real-world dev pipelines.
• Enjoy content creation (YouTube, TikTok, X, blogs) or are eager to start.
• Have a public voice or want to build one as a respected advocate in the game dev space.
• Want to join a tight, fast-moving team building real tools, not hype.

🌍 What We Offer

• Remote-friendly with async flexibility
• Direct impact on a rapidly growing product
• Early-stage equity/options
• A small, focused team that listens and ships fast

📬 How to Apply

Send a short note or video showing something you’ve built, written, or recorded — or just share why you’re excited about AI + Unity. Bonus if you include feedback on UnitAI or ideas you’d want to try!

FAVBET Tech develops software that is used by millions of players around the world for the international company FAVBET Entertainment.
We develop innovations in the field of gambling and betting through a complex multi-component platform which is capable to withstand enormous loads and provide a unique experience for players.
 

FAVBET Tech does not organize and conduct gambling on its platform. Its main focus is software development.

Main areas of work:

• Betting/Gambling Platform Software Development — software development that is easy to use and personalized for each customer.
• Highload Development — development of highly loaded services and systems.
• CRM System Development — development of a number of services to ensure a high level of customer service, effective engagement of new customers and retention of existing ones.
• Big Data — development of complex systems for processing and analysis of big data.
• Cloud Services — we use cloud technologies for scaling and business efficiency.

Responsibilities:

• Developing and design the math side of casino games, mostly slot machines
• Determine and calculate the probabilities, build game behavior and properties
• Cooperate with product managers and developers
• Come up with new and innovative ideas and also be aware of existing features in the industry
• Maintenance of existing games
• Work closely with development teams

Requirements:

• BS/MS degree in Mathematics, statistics or similar disciplines with a very strong mathematical skill
• Experience in gaming industry 2+ years
• Extremely details oriented, fast learning and highly motivated person
• Creative, productive, working as part of a team, responsible
• Basic programming knowledge
• Advanced programming — advantage
• Strong communication skills

We offer:

• 30 day off — we value rest and recreation;
• Medical insurance for employees and the possibility of training employees at the expense of the company and gym membership;
• Remote work or the opportunity — our own modern lofty office with spacious workplace, and brand-new work equipment (near Pochaina metro station);
• Flexible work schedule — we expect a full-time commitment but do not track your working hours;
• Flat hierarchy without micromanagement — our doors are open, and all teammates are approachable.

During the war, the company actively supports the Ministry of Digital Transformation of Ukraine in the initiative to deploy an IT army and has already organized its own cyber warfare unit, which makes a crushing blow to the enemy’s IT infrastructure 24/7, coordinates with other cyber volunteers and plans offensive actions on its IT front line.

About Wix

Wix makes it possible for anyone to succeed online. Since 2006, we’ve grown to around 5,300 employees in 22 countries, launched over 40 products, and serve over 282 million users and their visitors worldwide. At Wix, we push you to innovate, evolve in non-traditional ways, and collaborate. We operate in small teams that work closely together at a high level. 

Although we’re already industry leaders in web creation and business, our work is nowhere near done. Our goal is to become the main engine of the Internet so we can create a more open web for all.

We're proud to be an equal opportunity employer. Wix was built around the idea that everyone has the right to be successful, online. This same vision defines us as a company: creating a work environment where everyone is welcome, and anyone has the right to succeed.

Job Description

As a Senior Server Engineer, you'll design, develop, and optimize scalable server solutions, collaborate with cross-functional teams, and implement cutting-edge AI methodologies to enhance customer care products. In your day-to-day, you will: 

• Conduct research and experiments to explore innovative AI methodologies and incorporate cutting-edge models into customer care products
• Take responsibility for the entire lifecycle of feature developments, from initial discussions with product teams, defining requirements and providing estimates, to actual coding in collaboration with the team, monitoring performance and delivering robust solutions to end-users
• Optimize system performance, reliability, and stability, ensuring our service remains seamless and accessible 24/7
• Participate in technical discussions to improve existing architecture and developer experience
• Collaborate extensively with Business Analysts, Data, Product, and Platform teams, utilizing a data-driven approach to solve ambiguous user problems and ensure the server infrastructure optimally supports product features and user experience

Requirements

• 5+ years of experience as a Server Engineer
• Experience in designing and maintaining highly scalable, loosely coupled server solutions, following best practices and standards
• Proven experience leading technical discussions, conducting design reviews, and collaborating effectively with cross-functional teams to drive architectural decisions and resolve complex engineering challenges
• Experience with Vespa or similar large-scale search and ranking engines (e.g., Elasticsearch, Solr, Weaviate) for real-time data retrieval, vector search, or personalized content delivery
• Proficiency with Large Language Models, including prompt engineering, fine-tuning, automatic evaluation, and Retrieval-Augmented Generation (RAG) – an advantage
• Passion for product development and understanding of business objectives and goals
• Advanced English proficiency

About the Team

We are Wix's Backend Engineering Guild. We provide integrated tools for microservice development within Wix to help improve developer productivity and best practices. These tools streamline the development process and reduce cognitive load allowing Wix Engineers to concentrate on their domain, architecture, and business logic. To handle high-scale traffic (over 500B HTTP requests per day) and 500+ daily deployments, our team of 500 Backend Engineers runs production across 19 distributed data centers and cloud vendors worldwide.

Who We're Looking For

An active B2B Sales Manager who is ready to search for new clients, conduct negotiations, present cutting-edge logistics solutions, and build long-term partnerships in the U.S. market.

Key Responsibilities:

• Search for new B2B clients (manufacturers, distributors, logistics companies, brokers)
• Establish contact via email, phone, or Zoom; deliver effective presentations of the company's services
• Identify client needs and prepare personalized commercial offers
• Conduct negotiations, close deals, and sign contracts
• Build long-term client relationships and drive repeat sales (upsell, cross-sell)

Requirements:

• English — Advanced (C1) level: confident in both spoken and written business communication
• 2 years of B2B sales experience (preferred)
• Practical understanding of logistics, freight transportation, or international brokerage
• Knowledge of the U.S. logistics market is a plus
• Strong negotiation skills with executives (CEO, COO)
• High level of independence, responsibility, proactivity, and results orientation

Working Conditions:

• Schedule: Day shift from 3:00 PM to 11:00 PM (aligned with U.S. market hours)
• Office: Comfortable workspace near Vasylkivska metro station, Kyiv
• English classes twice a week to improve communication skills
• Clearly structured professional development plan
• Paid sick leaves
• Compensation: Fixed salary of $1000 + profit-based commission — unlimited

Benefits:

• Competitive salary with growth potential
• A team that values initiative, transparency, and accountability
• Real impact on business development — your results drive the company’s success
• 15 paid vacation days + all U.S. public holidays
• Option to take additional days off and sick leave without a doctor’s note — trust and flexibility
• Access to a corporate psychologist for mental health support
• Paid training and onboarding — we invest in your growth from day one
• Pet-friendly office — your furry friends are welcome
• Be part of a company that's redefining logistics in the U.S.

🚛 Turbo XPD is next-generation logistics. If you're ready to sell services that businesses truly need and want to grow with a driven team — we’re waiting for you!

3Shape develops 3D scanners and software solutions that enable dental and hearing professionals to treat more people, more effectively. Our products are market leading innovative solutions that make a real difference in the lives of both patients and dental professionals around the world.
3Shape is headquartered in Copenhagen, with development teams in Denmark, Ukraine, North Macedonia and with a production site in Poland.
We are a global company with presence in Europe, Asia and the Americas. Founded in a year 2000, today, we provide services to customers in over 130 countries. Our growing talent pool of over 2500 employees spans 45+ nationalities.
3Shape as an employer is committed to Ukraine. Our UA office was founded in 2006, and we are continuing to grow, hire and take care of our employees even during the war in Ukraine. Among other actions, we support our contractors who are called to the military service, as well as care about our colleagues’ mental health by implementing different activities.
If you are looking for stability in your future, we are the right place for you.

TRIOS intraoral 3D scanner is one of 3Shape’s most well-known and innovative products in the field of digital dentistry. It was one of the first intraoral scanners to use advanced 3D scanning technology to create digital impressions of a patient's teeth and gums. This innovation allowed dental professionals to capture more accurate and detailed images of the oral cavity, which could then be used to create precise dental restorations, such as crowns, bridges, and implants.

The TRIOS scanner's accuracy and efficiency have also made it a step in the dental industry. It allows dentists and dental technicians to work more quickly and precisely, reducing the time patients spend in the chair and improving the quality of their care. In addition, the Trios scanner's non-invasive nature makes it a more comfortable and convenient option for patients.

Overall, the Trios scanner has changed the way dental professionals capture and use digital impressions, leading to a more patient-centered and technologically advanced approach to dental care.

TRIOS SW is a key component of the TRIOS intraoral 3D scanner products, and we are in the process of growing the team to be able to deliver more features and workflows. We need to engage both new and existing users and we are focused on beating the competition.

That’s why TRIOS Scanning Module is starting a new Scrum team in Ukraine, and we are looking for experienced C# Software Developers to join us.

What You will do:

You’ll join a team of experienced and skilled developers responsible for the core 3D scanning workflows including the tools and functions that interact with the 3D scans. Based on your experience you will play an important part together with the rest of the team to take our TRIOS Scanning application to the next level.

You will join a team having a high level of collaboration and trust. A skilled and diverse software team with team colleagues located in Kyiv, Skopje and Copenhagen. Besides the colleagues on the team, you’ll have close collaboration with other software teams, as well as the hardware team developing the intraoral scanners.

Your responsibilities:

• Investigate: Get new features off to a great start by working closely with architects, UX’ers, and product managers to define the solution
• Build: Implement new features, user interface and workflows, including coding, peer reviews, unit testing, etc.
• Improve: Ensure high maintainability of the code, e.g. through designing and implementing automatic tests. Improve the quality by bug fixing, improve the team’s process by recurring retrospectives and reduce technical debt by refactoring
• Communicate: We are building a cross-site cluster of Scrum feature teams, and we need to communicate and coordinate on technical topics and shared code-ownership. We aim to use Scrum-of-Scrums, but good everyday communication with your colleagues is required.

We work in C#, .NET, and use tools like Visual Studio, TeamCity, Jenkins, and GitHub.

Your profile:

• Experienced developer focused on software design and complex interconnected systems
• 3+ years of experience as a software developer with relevant technologies (C# / .Net or .Net Core, Multithreading, WPF)
• You have a degree in Computer Science, IT Engineering or similar
• Experience of working with scrum or other agile frameworks
• Interest and also experience in geometry, linear algebra, 3D algorithms, rendering etc.
• Knowledge and experience of using software paradigms, methods, techniques, such as design patterns, SOLID / GRASP principles, test driven development etc.
• Continuously strives for improvement
• Team-minded personality with flair for the Agile working style
• Understand complexity but drive for simplicity. Involved, curious, and engaged
• Proficient in English, with good communication skill

Being the part of us means:

• Opportunity to become a part of what 3Shape has created over the past two decades.
• Meaningful work that changes the future of dentistry
• Work in a distinctive professional and friendly environment
• Constant professional growth and development
• A healthy work-life balance
• Occasional business trips to Western Europe

We offer:

• 39 hours of employment per week within a flexible time frame
• 24 business days of annual leaves
• Medical insurance (with additional Dentistry Budget and 10 massaging sessions per year included)
• Possibility of flexible remote cooperation
• Good working conditions in a comfortable office near National Technical University “KPI” which includes: Blackout ready infrastructure. Corporate Paper Book Library. Gym-Room with shower.
• A parking lot with free spaces for employees
• Paid sick leaves and child sick leaves
• Maternity, paternity and family issues leaves
• Well-being program: monthly well-being meetings and individual psychology hot-line

Want to join us and change the future of dentistry?

✨ Job Overview

We are seeking a highly organized and detail-oriented Operations Assistant with proven expertise in ClickUp and solid experience in administrative and documentation workflows. You’ll play a key role in supporting our daily operations, coordinating with global partners, and managing compliance processes tied to Merchant ID (MID) acquisition.

🛠️ Key Responsibilities

• Manage and optimize the ClickUp workspace to track and streamline internal processes.
• Liaise with ISOs (Independent Sales Organizations) and bank acquirers, handling Merchant Application Forms and necessary documentation.
• Understand varying MID application processes across partners and ensure smooth submission.
• Update internal spreadsheets post-MID approval for seamless tech team integration.
• Assist in the setup of global business bank accounts, ensuring compliance with all legal and regulatory frameworks.
• Prepare and submit documentation for international company formation.
• Research international banks and financial institutions to support growth strategies.
• Maintain detailed and organized records of corporate entities and accounts.
• Ensure compliance with financial/legal requirements during all application processes.
• Coordinate between third-party legal/finance firms and our team.
• Provide broader administrative support across the business.
• Continuously refine internal processes to improve efficiency and accuracy.

🎓 Qualifications

• Bachelor’s degree in Business Administration, Finance, Accounting, or related fields.
• Proven administrative experience, particularly with company formations and banking workflows.
• Strong grasp of international compliance and business laws.
• Excellent organizational and documentation skills.
• Proficiency in Microsoft Office, Google Workspace, and project management tools.
• High level of discretion with confidential information.
• Self-motivated, solutions-oriented, and able to work independently.
• Demonstrated reliability and ability to meet tight deadlines.

🌍 Preferred Qualifications

• Multilingual candidates strongly preferred.
• Flexibility to work in or around Dubai time zone.
• Proactive, independent mindset with a “startup spirit.”
• Ability to thrive in dynamic, fast-paced environments with evolving needs.
• Prior experience in high-risk banking and tools like Rocketgate, Sticky.io, or Konnektive is a major plus.

💼 What We Offer

• Competitive salary and performance-driven bonuses.
• Opportunity to join a fast-scaling global company.
• Collaborative and supportive team environment.
• Exposure to international business operations and fintech.
• Room for rapid personal and professional growth.

Kyivstar.Tech is looking for VAS planning and development engineer

What you will do:

• Prepare and follow up system strategy: 

- HW and SW lifecycle

- Dimensioning

- Load prediction

- Budgeting and budget execution

• Partner and contract management: 

- Contract scope and terms definition and control (supply, service, NDA)

- Contract technical part preparation (solution description, scope of work, scope of supply)

• Initiate and participate in tender: 

- Technical requirements definition (architecture, features, services, etc.)

- Offers analysis, clarification with participants

- Technical evaluation

• Lead system deployment, system extension, new services (HW/SW/services): 

- Initiate purchase orders

- Coordinate HW supply with partner and logistic function

- Control SW supply, including needed documents preparation 

- Coordinate works with partner, O&M team, other supporting functions: prepare plan, schedule, supervise execution, control 

• Collect business needs and prepare technical requirements for new services/solutions 

• Provide consultancy to business about systems functionality

• Support complex works execution at maintenance window 

Qualifications and experience needed:

• GSM/UMTS/LTE architecture knowledge 

• PS domain elements knowledge: 

- PCRF/PCEF/TDF, DRA, OCS, DPI, GGSN/PGW

- Corresponding 3GPP interfaces

- Signaling protocols: GTP, Diameter 

• IP network knowledge

• English level: Pre-intermediate or higher

• Preferred: 5G architecture knowledge, SQL knowledge, Linux based OSs 

 Target system: 

• PCRF and TDF 

Opportunity: 

• 5G NSA and 5G SA deployment. 

• Participate in large-scale modernization projects. 

• Get wide experience of how business works. 

• Get deep PCRF knowledge. 

• Bring optimization to the existing PCRF system. 

What we offer:

• Office or remote — it's up to you: you can work from anywhere, and we will arrange your workplace

• Remote onboarding

• Performance bonuses for everyone (annual or quarterly — depends on the role)

• We train employees: the opportunity to learn through the company’s own library, internal resources and programs from partners

• Health and life insurance

• Wellbeing program and corporate psychologist

• Reimbursement of expenses for Kyivstar mobile communication

Required Skills

— 6+ months of experience with React.js / Redux
— Typescript
— OOP principles knowledge.
— Experience with Git.
— Upper Intermediate English.

It will be a plus

— Experience with WebSockets.
— Knowledge of server-side development process and Node.js in particular.
— Testing: React Testing Library, Cypress, Jest, etc.
— Own Git with public repositories.
— Experience with CSS-frameworks: Material UI, Ant Design, Reactstrap, Foundation etc.

We offer

— $-based salary;
— Paid gym membership and/or other facilities;
— Paid sick days and vacations;
 

Responsibilities

— Develop projects from scratch or existing ones;
— Grow and develop with the team;
— Improve your English;
— Enjoy with us on team buildings!

About the project

Hello!
We are looking for a self-motivated Developer who will be a part of a highly qualified and successful goal-oriented team. We encourage you to submit your resume for consideration if you are such person.
Our clients are:
• Startups and innovators who want to bring their ambitious ideas to life;
• Business owners who want to take their enterprise to the next level via automation and business process management;
• Companies that need help with large-scope projects and could use skilled developers on their side.
More vacancies incode-group.com/join
Our social networks
www.instagram.com/incode_group

You’ll be part of a dynamic, international team working on large-scale enterprise platforms for a leading U.S.-based client in the consulting and financial services sector. Our mission is to build impactful, high-tech solutions that streamline business operations, enhance efficiency, and drive digital transformation. 

We focus on solving real business challenges - developing robust platforms that support critical decision-making and operational excellence. Our projects span across continents, offering the opportunity to collaborate with top-tier professionals from around the world. Welcome to join a Global Team Driving Real-World Innovation. 

Requirements 

• Strong expertise in .NET Core, ASP.NET Core 
• Strong foundation in the object-oriented programming and design principles (OOP/OOD/SOLID/GOF) 
• Solid understanding and practical experience with async programming, multithreading 
• Web App lifecycle, security, error handling 
• Intermediate English 

Nice-to-haves 

• Experience with Azure (App Services, Functions, Storage, Service Bus, etc.)  
• Proficiency in writing T-SQL queries for MS SQL Server 

Core Responsibilities 

• Analyzing existing features 
• Developing key features 
• Taking part in the planning and implementation of requirements, refactoring, and optimization 

Expected qualifications 

• Build and deliver complex features with confidence 
  You take ownership of major parts of a project, building advanced features that meet both technical and business needs. 
• Make smart technical decisions and contribute to design discussions 
  You can design and implement solutions independently, and you help shape system architecture to support scalability and long-term goals. 
• Support and mentor junior developers 
  You share your experience with less-experienced teammates, offering guidance on code quality, design choices, and development best practices. 

What we offer   

• Continuous learning and career growth opportunities 
• Professional training and English/Spanish language classes   
• Comprehensive medical insurance 
• Mental health support 
• Specialized benefits program with compensation for fitness activities, hobbies, pet care, and more 
• Flexible working hours 
• Inclusive and supportive culture 

RichAds is a global advertising network for performance marketers. Starting three years ago under the name RichPush, we have become one of the leading traffic sources in the affiliate marketing niche.

RichAds is part of Ultralab - a community of like-minded people and an environment for birthing new projects. At Ultralab, we support creativity and entrepreneurship.

We’re now looking for a strong Head of Media Buying (Gambling/iGaming) — someone who not only knows how to drive traffic but also how to build processes, lead a team, and deliver results. We already have a team of media buyers, proven traffic sources, and readiness for scaling — now we need someone to take the lead.

Your Responsibilities:

• Lead a team of 3–5 media buyers (with potential to grow): from hiring and onboarding to daily motivation and performance reviews.
• Build and optimize the team’s workflow: processes, KPIs, quality control, and performance tracking.
• Oversee the launch and scaling of ad campaigns (mainly Facebook Ads, but we’re open to new channels).
• Analyze and optimize funnel performance to increase ROI.
• Manage communication with affiliate managers, account providers, trackers, anti-detect tools, and other key partners.
• Take full ownership of results: budget, profit, and team efficiency.

What We’re Looking For:

• 2+ years of experience as a Team Lead or Head of Media Buying in the Gambling/iGaming vertical.
• Proven successful cases and readiness to present them.
• Deep understanding of the media buying funnel and processes from A to Z.
• Strong hands-on experience with Facebook Ads. Knowledge of other channels (Google, TikTok, push, native, etc.) is a plus.
• Solid understanding of GEOs: CIS, Tier-1, LATAM, Asia, Europe, with a focus on Russian-speaking audiences.
• Process- and team-building skills: hiring, onboarding, metrics, and scripting.
• Experience working with trackers, spy tools, proxies, and anti-detects.
• Ability to work independently, make decisions, and take ownership.

If you’re ready to grow with us — join the team!

Client-Facing Project Manager (Account Ownership Focus)

Remote | Full-time

We’re looking for a Project Manager who is ready to step into a hybrid role combining project delivery oversight and account ownership. You’ll lead long-term client relationships and grow business value while enabling your team — including existing PM Assistants — to scale delivery operations efficiently.

This role is ideal for someone who thrives in trusted client partnerships, understands the balance between delivering health and financial outcomes, and is eager to take ownership of business growth on a key account.

Responsibilities

• Act as the main point of contact for a key international client
  
   
• Drive delivery health: stability, on-time releases, and client satisfaction
  
   
• Identify and act on opportunities to increase revenue and efficiency
  
   
• Enable and mentor PM Assistants to take over day-to-day operations
  
   
• Track and report on project margin, risks, and delivery performance
  
   
• Facilitate regular strategic check-ins with both the client and internal team
  
   
• Maintain visibility without micromanaging — empower the team while staying in control
  
   

Requirements

• 3+ years of experience in project management or client delivery roles
  
   
• Proven experience working directly with international clients
  
   
• Strong delegation and mentoring skills
  
   
• Understanding of financial metrics such as revenue, margin, and scope impact
  
   
• Experience managing distributed teams (developers, QA, designers)
  
   
• Proficiency with Jira, Confluence, and Google Workspace
  
   
• Fluent English (B2+/C1) — confident in strategic conversations
  
   
• Proactive, structured, and emotionally resilient
  
   

Nice to Have

• Experience in account management or upselling within delivery roles
  
   
• Background in managing multiple projects in parallel
  
   
• Interest in product thinking and improving delivery models
  
   
• Exposure to tools like dashboards, reporting automation, or low-code platforms

Interview Process

1. Intro call with recruiter (30 minutes)
   
    
2. Practical interview (up to 60 minutes)
   
    
3. Final interview (up to 45 minutes)
   
    
4. Offer
   
    

We Offer

• Remote-first environment with flexible working hours
  
   
• Mentorship and learning opportunities
  
   
• Competitive compensation
  
   
• Cashback programs for learning, coworking, power backup, and wellness
  
   
• Legal and equipment support, fun online activities, and a friendly team

Junior Customer Support Representative (Entry-Level)

We are looking for a motivated and detail-oriented Junior Customer Support Representative to join our team. This is an excellent opportunity for final-year students or individuals at the beginning of their career path. Previous experience in customer support is a plus, but not required — we provide training and support to help you succeed.

In this role, you will assist English-speaking clients by responding to their inquiries, resolving issues, and ensuring a positive customer experience.

Responsibilities:

• Communicate with customers in a professional and timely manner, identifying their needs and providing helpful responses
• Assist in resolving product or service-related issues by following clear processes and using internal tools
• Work with client data to provide accurate answers and helpful suggestions
• Handle client concerns with empathy and professionalism
• Collaborate with teammates to achieve common goals and ensure smooth service delivery
• Maintain high quality and accuracy in handling customer requests and updates

Nice to have:

• Any previous experience in customer service or support roles
• Interest in fintech products or services

Requirements:

• B2 level proficiency in written and spoken English
• Basic computer literacy and ability to learn digital tools quickly
• Strong communication and problem-solving skills
• Attention to detail and good time management
• Reliable internet connection suitable for remote work

We offer:

• Compensation for private entrepreneur tax expenses in Ukraine
• Support with setting up and maintaining private entrepreneur status
• 8 paid sick leave days per year
• 160 paid vacation hours per year
• Medical insurance after the probation period
• Reimbursement for professional courses and language learning
• Compensation for gym membership or sports equipment

We are seeking an AI Engineer to join one of our customers’ teams. This position will play a key role in applying state-of-the-art machine learning and AI techniques to enhance automated accessibility testing, drive intelligent analysis of scan results, and develop algorithms that add value to their product suite. The AI Engineer will work to build scalable ML systems that integrate into the client's core products, ensuring they are robust, ethical, and aligned with the client’s mission of digital equality.

The ideal candidate would have experience deploying ML models in production environments, preferably in the domains of computer vision, and NLP. An understanding of supervised and unsupervised learning, model evaluation, data science, and responsible AI principles is essential. Prior work in accessibility or web technologies is a plus.
 

Requirements:
 

• 3+ years of experience in machine learning or AI engineering, with a strong focus on deploying models in production environments.
• Proficiency with Python and common ML libraries such as TensorFlow, PyTorch, Scikit-learn, or Hugging Face Transformers.
• Experience building and maintaining scalable ML infrastructure
• Strong back-end engineering skills, including designing APIs, integrating with cloud services, and building infrastructure to support ML workflows.
• Hands-on experience with data engineering tools and workflows (e.g., AWS Glue, Athena, Spark, or similar).
• Strong understanding of model lifecycle management, including training, evaluation, deployment, and monitoring in real-world systems.
• Familiarity with web technologies (HTML, CSS, JavaScript) and an interest in digital accessibility.
• Excellent communication skills, with the ability to explain complex ML concepts to both technical and non-technical audiences.

• At least Upper Intermediate English level.

   

Nice to Have

• Computer Vision, NLP.
• Docker & AWS.
• Accessibility knowledge.
   

Responsibilities:
 

• Process and collect data for AI systems, create and maintain data pipelines for developing and deploying AI algorithms at scale.
• Research the state of the art in AI/ML and creatively apply it to our mission of digital equality.
• Design and develop algorithms using AI/ML to enhance our product suite and increase automation.
• Contribute to technical documentation and share findings with stakeholders through demos, presentations, and reports.
• Evaluate algorithm performance using rigorous statistical and domain-relevant metrics, iterating for continual improvement.
• Participate in code reviews, team planning, and cross-functional collaborations to ensure high engineering standards.
   

We offer:
 

• Annual paid vacation of 18 working days.
• Extra vacation days for long-lasting cooperation.
• Annual paid sick leave of 10 days.
• Maternity/Paternity leave.
• The opportunity for sabbatical leave.
• Marriage and Parenthood Package.
• Compensation for sports activities (up to 250$ per year) or health insurance covering (70%) — after the trial period.
• Internal education (corporate library, Udemy courses).
• Career development plan.
• English and Spanish classes.
• Paying taxes and managing PE (Private Entrepreneur).
• Technical equipment.
• Internal Referral program.
• Opportunity to take part in company volunteering activities.
• Sombra is a “Friendly to Veterans” award-holder.
  
   

If you believe you are a suitable candidate for this position, please attach your updated resume using the provided link.
Our recruitment team will review your profile, and if it aligns with our current job openings, we will contact you shortly. If you don’t receive a reply from us within 5 business days, it means we have decided to move forward with other candidates.
Thank you for understanding.

About the Project

We’re building a cutting-edge cloud-native platform designed to streamline identity governance and access control for enterprise environments. As a member of our collaborative and cross-functional Scrum team, you’ll contribute to the development of key product features, enhance system scalability, and work on complex integrations tailored for global enterprise clients. You’ll have the opportunity to influence architecture decisions, implement best practices, and help shape a secure and efficient solution that meets the demands of large-scale, mission-critical environments.

Team & Process

• Team size: ~10 (developers, QA, PM)
• Methodology: Scrum, 2-week sprints, 6-week release cadence

• Code reviews, clear documentation, and collaborative planning
   

   

Responsibilities:

— Design, develop, and test new features using C# (.NET)

— Collaborate with team members across development, QA, and product

— Participate in daily standups, sprint planning, and regular releases (6-week cycles)

— Integrate with cloud-native components and services

— Optionally contribute to frontend development using React

— Ensure high code quality through peer reviews, testing, and documentation
 

Requirements

— 5+ years of experience in software development with C#;

— Strong understanding of CI/CD pipelines and release processes;

— Experience building or working with cloud-native applications (Azure/AWS is a plus);
— Familiarity with React.js or willingness to learn;
— Previous experience in Agile/Scrum teams;
— Good communication skills and ability to work in a distributed team.

 

Nice to Have

— Experience with Identity and Access Management (IAM) solutions;

— Exposure to SaaS environments or multi-tenant architectures;

— Comfortable with DevOps practices and tools.

 

Working conditions

🏠 It is possible to work remotely;

🚀 Individual budget for professional development and personal growth;

💶 You can always count on paying for a vacation, sick leave, and holidays;

💡 We’re excited to connect with people who align with our values and goals, so our interview process includes four steps:

— HR interview,

— Technical interview with the Team Lead,

— Semi-technical/personality interview with the Development Director,

— And a brief final conversation with the Hiring Manager.

 

We will be glad to see You on the Softwarium Team!