Jobs at Djinni

Requirements:
- 2-3 months+ of industry work experience.
- Full-stack experience designing and building scalable applications from end to end.
- Excellent JavaScript/TypeScript skills and strong proficiency in React.
- Familiarity with databases (Postgres/Mongo) and Nest.js will be a plus.
- Familiarity with building back-end APIs, monolith and microservice applications.
- Experience using RESTful APIs and basic authentication mechanisms.
- Ability to showcase previous work via live web pages and Github/Gitlab/Bitbucket.‍

- Knowledge and command of English at Upper Intermediate level

Soft Skills:

- Excellent problem-solving skills;

- Strong communication and collaboration abilities;

- Ability to work independently and within a team;

- Detail-oriented and organized.

We offer:

- Work within a friendly team;

- Fixed salary $

- Monthly benefits to cover a subscription to the gym, English courses or any other activity;

- Paid vacation and sick leave;

- Corporate English courses;

- Required technical literature available on demand;

Interview stages:

HR Interview -Test task - Tech Interview - Offer

Про компанію Incode Group

Incode Group is a Ukrainian provider of unique software development outsourcing services of any complexity with 100+ technical experts. We are a one-stop service provider, creating high-quality and reliable web, mobile, and cloud solutions that work sustainably under high load.

Pixel mindIT is an innovative IT company specializing in software development, web applications, and mobile apps. We bring together a team of professionals who work with the latest technologies. You’ll find a creative approach to solving complex challenges, efficient project management, and a continuous improvement process with us.
 

Requirements:
• Commercial experience with Python.
• Strong knowledge of Django and Django REST Framework (DRF).
• Solid understanding of Object-Oriented Programming (OOP) principles.
• Experience working with MySQL and PostgreSQL databases.
• Proficiency in Git and version control workflows.
• Ability to work effectively both independently and as part of a team.
• Responsible attitude and strong communication skills.

Nice to Have:
• Experience with RESTful API design.
• Familiarity with Docker.
• Basic understanding of CI/CD processes.
• Experience working in agile development teams.

What We Offer:
• Corporate English language academy.
• Comfortable work schedule.
• Company-provided equipment.
• Friendly and modern office environment.
• Official employment with a competitive salary based on your skills and experience.
• Support from an experienced team of developers and managers.
• Opportunity to work on interesting and challenging projects.

About the Role
We are looking for a creative and experienced Game Designer (Middle level or higher) to join our team and work on exciting game projects. You will be responsible for designing engaging gameplay systems, levels, and features while collaborating closely with developers, artists, and producers.

Key Responsibilities:

• Design core gameplay mechanics, systems, and levels
• Create and balance game features, progression, and rewards
• Collaborate with artists, developers, and PMs to implement designs
• Write clear and detailed design documentation
• Iterate on game features based on feedback and analytics
• Contribute ideas to enhance player experience and engagement
• Maintain vision consistency across the game
• Test and refine gameplay to ensure fun, balance, and polish
  
   

Requirements:

• 3+ years of experience as a Game Designer or related role
• Proven experience working on released games
• Strong understanding of game mechanics, systems, and player psychology
• Ability to write clear design documents and communicate ideas effectively
• Proficiency with design tools 
• Passion for games and staying up to date with industry trends
• English: Upper-Intermediate or higher
  
   

Nice to Have:

• Experience with Unity, Unreal Engine, or similar engines
• Knowledge of monetization and live-ops systems
• Experience in level design, balancing, or narrative design
• Familiarity with analytics tools to track player behavior
  
   

We Offer:

• Opportunity to shape the design of our games from early concepts to release
• Creative freedom and collaborative environment
• Remote work format
• Competitive compensation based on experience
• Work in a passionate team

We are looking for a Business Development Manager. You will play a key role in expanding our network of partners and driving business growth for one of the top products in its niche. This is an opportunity to work with a large, fast-scaling platform that already operates across Tier-1 markets, where every new deal you close directly contributes to global success

About the company: United Tech is a global IT product company shaping the future of real-time social connection. With millions of users across North America, Europe, LATAM, and MENA, we build next-gen mobile and web apps for live-streaming and social networking. Our platforms enable connection at scale fast, interactive, and deeply engaging. The market is projected to exceed $206B by 2030, and we are already leading the evolution. Founded in Ukraine, scaling worldwide. Are you in?

In this role, you will

• Search for and attract new partners to expand the project
• Run discovery calls and personalized demos to explain how the platform works and how it helps partners earn
• Share success stories and monetization mechanics to build trust and encourage collaboration
• Track the first results of new partners and step in quickly if anything goes wrong
• Maintain relationships with existing partners, especially those with lower priority, and keep communication smooth and clear
• Ensure all partners follow our content and quality standards

It’s all about you

• 2+ years of experience in Sales, Business Development, Account Management, or a similar role
• Experience working with different types of partners and stakeholders
• Excellent communication and presentation skills
• Strong leadership and ownership mindset, with a systematic and result-oriented approach
• Understanding of key product and business metrics
• Ability to work independently and deliver measurable results
• Spanish: Upper-Intermediate level or higher
• English: B2 or higher
• Experience in sales flow optimization and process creation
• Experience with CRM systems
• Familiarity with analytics platforms such as Tableau or Amplitude
• Communication, result orientation, and a strong can-do attitude

What we offer

Care and support: 

• 20 paid vacation days, 15 sick days, and 6 additional days off for family events
• Up to 10 additional days off for public holidays
• 100% medical insurance coverage
• Sports and equipment reimbursement
• Team building events, corporate gifts, and stylish merch
• Online yoga with an instructor certified by the Ukrainian Federation of Yoga
• Financial and legal support
• Position retention and support for those who join the Armed Forces of Ukraine
• Participation in social initiatives supporting Ukraine
   

Comfortable working environment:

• Work from our Kyiv hub or remotely with a flexible schedule 
• Modern equipment or depreciation of your own tools
   

Investment in your future:

• Collaborate with a highly-skilled team of Middle & Senior professionals, sharing practical cases and expertise in the social networking niche
• 70% of our heads and leads have grown into their roles here – so can you!
• Performance-oriented reviews and Individual Development Plans (IDPs)
• Reimbursement for professional courses and English classes
• Corporate library, book club, and knowledge-sharing events
   

Hiring process

• Intro call
• Technical Interview
• Test task
• Final Interview
• Reference check
• Offer

We are an American recruiting company with more than 30 years of success in the US recruiting market. As the IT market keeps growing, we are looking to expand our talented international team of Recruiters.

If you have experience in sales or simply enjoy connecting with people and building lasting relationships, recruiting could be your next big step!

Apply with us if you:

• enjoy talking to people,
• are driven by results,
• enjoy learning something new every day,
• would love to keep the freedom of working remotely from wherever you are.

What does this mean for you?

• Remote job in your comfortable place
• An opportunity to grow and improve yourself as a professional
• Paid on-the-job training
• Competitive salary in US dollars plus additional monthly performance-based commissions
• Paid internet fee
• Individual career path and professional career coaching
• Ongoing professional online training programs and paid seminars/webinars with international trainers
• Corporate wellness program (gym membership, massage therapy, etc.)
• Benefits package (paid vacation, holidays, sick time off, parental leave)

Requirements:

• Upper-Intermediate English or higher
• Confidence and ease when speaking on the phone with a wide range of candidates across the US
• Ability to handle a high volume of calls while staying organized and positive
• A proactive and goal-oriented mindset — if you enjoy persuading, negotiating, and turning conversations into results, you’ll fit right in
• Background in sales is highly preferred — if you love connecting with people and building relationships, you’ll feel right at home here
• Personal laptop or PC (we will provide a corporate laptop after 6 months of work)
• Good MS Office skills: Outlook, Word, and Excel
• Availability to work during the following fixed schedule: Monday through Friday, from 3 pm till 12 am Kyiv time (8 hours with a 1-hour dinner break)

Responsibilities:

• Recruit top talent for various job openings in IT, engineering, manufacturing, finance, marketing, etc.
• Conduct screening phone calls with qualified candidates preselected for you by a team of sourcers
• Build strong relationships with candidates through engaging and persuasive communication
• Assist in arranging interviews for qualified candidates with our clients
• Cooperate with the team of Account Managers based in the US to select the best candidates for our clients' job openings

We hope to see you soon!

Our mission: build the best sales departments in the world and make elite coaching available to every team. It’s big. That’s where you come in.

We’re a fast-growing deep-tech startup backed by the investors behind Anthropic, TensorNet, and GROQ. In two weeks, we’re launching a self-serve product for mid-market—while continuing to scale wins with enterprise. Two motions. One team. Zero passengers.

We’re looking for a Product Development Lead who combines product ownership, delivery management, and hands-on technical leadership. You’ll help shape our roadmap, guide engineering decisions, and ensure our team builds the right things the right way.

Your Mission
 Turn vision into execution. You’ll own the delivery process, ensure technical soundness, and keep the team aligned on priorities. You’ll stay close to the code — reviewing PRs, diving into backend problems, and helping design robust systems.

What You’ll Do
 

• Drive product delivery — translate high-level goals into actionable plans, milestones, and releases.
• Provide technical leadership — guide system architecture, ensure scalability and reliability, and support engineers with complex design and implementation challenges.
• Stay hands-on — review code, prototype solutions, and occasionally contribute directly.
• Balance priorities — manage the trade-offs between new features, technical debt, and performance.
• Shape team process — introduce pragmatic structure for planning, sprints, and delivery.
• Collaborate across functions — align backend, frontend, and design efforts with product goals.
• Measure and iterate — define success metrics and use data to drive improvement.
•  

You Might Be a Fit If You
 

• Have 5–10 years of experience in software development, including system design and delivery.
• Have strong Python development experience.
• Have solid knowledge of distributed systems design — scalability, reliability, observability, and performance.
• Have led small teams or projects where you balanced technical leadership and product delivery.
• Communicate clearly with both engineers and business stakeholders.
• Thrive in early-stage environments — adaptable, resourceful, and delivery-focused.
• Are comfortable getting hands dirty while maintaining strategic perspective.

Nice to Have
 

• Experience scaling early-stage products to production reliability.
• Experience with agentic coding
• Experience mentoring developers and shaping engineering culture.

Job Description

• Terraform

• AWS Platform: Working experience with AWS services - in particular serverless architectures (S3, RDS, Lambda, IAM, API Gateway, etc.) supporting API development in a microservices architecture

• Programming Languages: Python (strong programming skills)

• Data Formats: Experience with JSON, XML, and other relevant data formats

• CI/CD Tools: experience setting up and managing CI/CD pipelines using GitLab CI, Jenkins, or similar tools

• Scripting and automation: experience in scripting languages such as Python, PowerShell, etc.

• Monitoring and Logging: Familiarity with monitoring & logging tools like CloudWatch, ELK, Dynatrace, Prometheus, etc…

• Source Code Management: Expertise with git commands and associated VCS (Gitlab, Github, Gitea, or similar)

NICE TO HAVE

• Strongly Preferred: Infrastructure as Code: Experience with Terraform and CloudFormation - Proven ability to write and manage Infrastructure as Code (IaC)
• Documentation: Experience with markdown and, in particular, Antora for creating technical documentation
• Experience working with Healthcare Data, including HL7v2, FHI,R and DICOM
• FHIR and/or HL7 Certifications
• Building software classified as Software as a Medical Device (SaMD)
• Understanding of EHR technologies such as EPIC, Cerner, e.c.
• Experience in implementing enterprise-grade cyber security & privacy by design into software products
• Experience working in Digital Health software
• Experience developing global applications
• Strong understanding of SDLC – Waterfall & Agile methodologies
• Software estimation
• Experience leading software development teams onshore and offshore

Job Responsibilities

• Develops, documents, and configures systems specifications that conform to defined architecture standards, address business requirements, and processes in the cloud development & engineering.
• Involved in planning of system and development deployment, as well as responsible for meeting compliance and security standards.
• API development using AWS services
• Experience with Infrastructure as Code (IaC)
• Actively identifies system functionality or performance deficiencies, executes changes to existing systems, and tests functionality of the system to correct deficiencies and maintain more effective data handling, data integrity, conversion, input/output requirements, and storage.
• May document testing and maintenance of system updates, modifications, and configurations.
• May act as a liaison with key technology vendor technologists or other business functions.
• Function Specific: Strategically design technology solutions that meet the needs and goals of the company and its customers/users.
• Leverages platform process expertise to assess if existing standard platform functionality will solve a business problem or customization solution would be required.
• Test the quality of a product and its ability to perform a task or solve a problem.
• Perform basic maintenance and performance optimization procedures in each of the primary operating systems.
• Ability to document detailed technical system specifications based on business system requirements
• Ensures system implementation compliance with global & local regulatory and security standards (i.e. , HIPAA, SOCII, ISO27001, etc.)

Department/Project Description

The Digital Health organization is a technology team that focuses on next-generation Digital Health capabilities, which deliver on the Medicine mission and vision to deliver Insight Driven Care. This role will operate within the Digital Health Applications & Interoperability subgroup of the broader Digital Health team, focused on patient engagement, care coordination, AI, healthcare analytics & interoperability amongst other advanced technologies which enhance our product portfolio with new services, while improving clinical & patient experiences.

Authorization and Authentication platform & services for Digital Health

Secure cloud platform for storing and managing medical images (DICOM compliant). Leverages AWS for cost-effective storage and access, integrates with existing systems (EHR, PACS), and offers a customizable user interface.

We are at DataOx, expanding our sales team and are currently looking for a Sales Manager to join our company.
 

Requirements:
— 1-2+ year of experience in a sales position
— English language level B2-C1 (speaking and writing)
— Experience of selling B2B or B2C services
— Understanding the sales funnel and stages
— Ability to close deals
— Sales experience on Upwork 
— Experience in communicating with international clients (including video calls)
— Readiness for intensive training
— Ability to effectively organize working time, independence in decision-making
— Sociability and ability to persuade
— Flexibility in work
 

It will be a plus if you have:
— Knowledge of IT sphere, understanding of technical terminology
— Knowledge of CRM systems
 

Your future tasks:
— Processing incoming requests from customers, working with warm leads
— Communication on video calls and in correspondence
— Finding out customer requirements, filling out the necessary documents, CRM system
— Making presentations to clients. Working with objections
— Resolving conflict situations while working with clients
— Implementation of the set sales plan
— Providing advice to clients on the company’s services
 

For our part, we guarantee the following benefits:
— Rate + % of sales
— Work with warm incoming leads
— Paid vacation 20 days per year
— Opportunity for development and growth within the company
— Provision of technical means and devices for stable work
— Comfortable process of adaptation and onboarding
— Friendly and pleasant team
— Training, mentoring, and regular feedback from the manager
 

If this is all about you, we are already waiting for your resume and our upcoming interview and cooperation!
 

The recruitment process consists of the following steps:
Interview with HR —> Interview with the Sales Director and Head of Upwork —> Offer

We are eclipt.ai - more than just a mobile & web development agency. Our main focus is mobile and web applications development and support for various business sectors for over six years. Our portfolio includes a wide variety of software solutions, from small crypto signals apks to projects with IoT and Generative AI integration.
----------------------------------------------------
We are looking for a skilled UI/UX Designer with strong experience in mobile app design, a solid product mindset, and expert knowledge of modern design systems. The ideal candidate is proficient in Figma, understands both Material Design and Apple HIG, communicates clearly, works proactively, and delivers clean, developer-friendly interfaces. They maintain a well-structured portfolio of completed app projects, are fluent in Ukrainian, and are comfortable working remotely on a part-time basis.
----------------------------------------------------
Technical Skills of Our Ideal Candidate

3+ years of experience in UI/UX design for mobile applications

Portfolio with at least 5 fully designed applications

Strong understanding of Material Design and Apple Human Interface Guidelines (HIG)

Ability to create developer-friendly designs based on component systems and reusable elements

Proficiency in Figma
-----------------------------------------------------
Social Qualities of Our Ideal Candidate

Positive, proactive, and communicative

Strong interest in user experience and product management

Well-organized and able to quickly absorb new information

Disciplined and attentive to detail
-----------------------------------------------------

Job Preferences

Fluent in Ukrainian

Part-time & fully remote

Portfolio with 5+ designed apps (UI/UX case studies included)
------------------------------------------------------
What we offer:

Competitive level of salary
Remote-first way of working
Flexible working schedule
Mentorship program for all employees
Regular Performance reviews
Tailor made development plans for every employee

RISK inc: An International iGaming Company Pushing the Boundaries of Entertainment

Who We Are:

An international iGaming company specialising in identifying and fostering the growth of high-potential entertainment markets. With 600+ professionals in 20+ locations, we operate in 10 countries, serving over 300,000 customers.

Always Pushing the Boundaries? You Already Belong at RISK!

Our global-scale operations are based on strong internal expertise, analytics, and data research. We have expertise in iGaming operations (sports betting, online casino), digital and affiliate marketing, tech solutions, and data analytics.

We are looking for a Product Manager to join our team.

Job Description:

• Track and analyze key product metrics to monitor performance and ensure smooth operation;
• Analyze player funnels and user behavior to understand engagement and drop-off points;
• Research competitors and industry trends to identify new product opportunities;
• Conduct user and data research to inform product decisions;
• Identify and validate hypotheses aimed at improving user experience, retention and business outcomes;
• Implement product changes, design and run experiments, and evaluate results;
• Utilize configuration settings and CRM capabilities to enhance user engagement and performance metrics
• Gather and structure product requirements, write specs and user stories;
• Contribute to product roadmap planning and prioritization;

• Collaborate closely with CRM, marketing, development, content and other cross-functional teams.

   

Qualifications:

• 2+ years of experience as a Product Manager within the iGaming industry;
• Experience in conversion rate optimization and funnel improvement;
• Strong analytical mindset and ability to build data-based hypotheses;
• Deep understanding of user motivation and decision-making behavior;

• Knowledge of UX fundamentals and ability to identify and solve user pain points.

   

Additional Information

Our Benefit Cafeteria is Packed with Goodies:

• Children Allowance
• Mental Health Support
• Sport Activities
• Language Courses
• Automotive Services
• Veterinary Services
• Home Office Setup Assistance
• Dental Services
• Books and Stationery
• Training Compensation
• And yes, even Massage!

N.B.! Location - remote from Latvia, Lithuania, possible relocation.

In partnership with one of the global consulting enterprises, on a large-scale digital program for a UK Telecommunication industry client, we are seeking a Senior Software Engineer (Node.js) to join the Information Syndication team. This team is responsible for building and maintaining the platforms and services that enable seamless distribution and syndication of information across multiple products and channels.

Overview

As an Advanced Application Engineer, you will be responsible for developing innovative technology solutions for emerging industries and products. You will interpret system requirements into design specifications while being expected to be a subject matter expert, collaborate and manage the team to perform effectively. You will be responsible for team decisions, engage with multiple teams, and contribute to key decisions. Additionally, you will provide solutions to problems for your immediate team and across multiple teams.

Key Responsibilities

• Advanced proficiency in Node.js is required
• Design and implement user-friendly interfaces that enhance user experience.
• Collaborate with cross-functional teams to define, design, and ship new features.
• Continuously discover, evaluate, and implement new technologies to maximize development efficiency.
• Participate in code reviews to maintain code quality and share knowledge with team members.
• Troubleshoot and debug applications to ensure optimal performance and reliability.

Must-Have Skills & Experience

• Strong hands-on experience with Node.js.
• Proven experience designing and building RESTful and/or GraphQL APIs.
• Solid understanding of cloud platforms (AWS preferred) and containerization (Docker, Kubernetes).
• Experience with databases (SQL and NoSQL) and caching solutions (Redis, Memcached).
• Familiarity with CI/CD pipelines and automated testing practices.
• Strong problem-solving skills and ability to work in an Agile environment.
• Excellent communication and collaboration skills.
• Advanced proficiency in AWS Lambda, TypeScript.

Responsibilities:

• Design, develop, and maintain C++ applications and services that interact with embedded systems, specifically using Ardupilot/PX4 or other similar platforms.

• Collaborate with hardware engineers to integrate C++-based software with embedded systems and sensors, enabling seamless data exchange and device control.

• Identify, troubleshoot, and resolve software and hardware integration issues, ensuring high-quality, reliable, and performant solutions.

• Utilize Python for up to 20% of development, mainly for scripting, testing, and automation tasks.
 

Required Qualifications:

• 5+ years of experience in development with a focus on embedded systems, device programming, or hardware interfacing.

• Proven experience with Ardupilot/PX4 or similar platforms (e.g., Betaflight, iNav).

• Solid understanding of embedded systems, microcontrollers, and hardware-software interaction.

• Strong expertise in C++, with experience in performance optimization,

multithreading, and I/O operations in resource-constrained environments.

• Experience with Python for development, including scripting, testing, and automation, as well as its use in embedded systems.

• Experience with serial communication protocols (e.g., UART, SPI, I2C).

• Experience in Linux/Unix environments and tools (e.g., Git, SSH, command-line utilities).
 

Will be a plus:

• Experience with single board PCs (e.g., Raspberry Pi, Arduino, etc.).

• Knowledge of cloud technologies or IoT platforms (e.g., MQTT, AWS IoT, Google Cloud IoT).

• Soldering and engineering skills.

• Experience with 3D printing.

We are appflame, a product IT company. We create life-changing products that break the rules of the game in the category. Geographically, we are located in Ukraine, but in reality — all over the world.

We are looking for the daring and enthusiastic people. Those who are fans of creating real products and dream of launching and developing cool startups. You have ambitions, and we have comfortable conditions for their implementation.

Your project: Hily. It is a dating app that has won the hearts of millions of users worldwide. The app helps users quickly find someone to connect with, from flirting to building meaningful relationships. We take our mission seriously: we do our best to understand users’ needs and shorten their path from registration to finding an ideal partner. Thanks to our efforts, we are always on the list of the top 10 dating apps in the USA. 35M registered users, 50M matches annually, 1.5B likes sent, 900K monthly active users, 4.6/5 Apple Store and 4.4/5 Google Play user ratings.

You will:

● Develop and architect scalable Progressive Web Application, implement new features.
● Drive performance optimisations, implement SSR for optimised performance.
● Build scalable and performant APIs for data management and platform services.
● Debug production issues and improve system stability and performance.
● Collaborate with marketing analysts, data engineers, and other stakeholders to design efficient data flows and integrations.
● Proactively participate in improvements and existing solutions tuning.

From you:

● 2-4+ years as a full-stack engineer.
● Strong proficiency in Vue.js / Nuxt.js (SSR, dynamic rendering).
● Solid backend experience using PHP with Laravel.
● Experience creating scalable, multi-tenant environments with focus on rich front-end experiences.
● Excellent communication skills and adeptness in cross-functional collaboration.
● Strong analytical skills and a data-driven mindset.

Will be an advantage:

● Experience or understanding of web marketing.
● Familiarity with event tracking, analytics platforms (GA4, TikTok, Meta, Pinterest), and server-to-server integrations.
● Experience working with Mobile Measurement Partners (MMPs) such as Adjust or AppsFlyer.

Your journey to the job offer: message from the recruiter > interview > test > final interview > job offer.

Why appflame?
 

● Involvement in Ukrainian products that compete with the world’s best players.
● The ability to implement your own ideas, not the feeling of a cog in the system.
● Meaningful and useful products, created not just for shareholders to earn money.
● A sense of yourself among your people who are charged with results.
● Work with the global market and a huge audience.
● Direct contact with Snapchat, Facebook, Google, Apple, and access to their best practices.
● Well-established processes and no barriers to growth within the company.
● Transparent evaluation of work based on personal performance indicators.
● Powerful social package and fair compensation.
● We provide all conditions for your talents to be fully revealed.

We are loyal to our people. Our loyalty doesn’t fade at the end of the working day. We do not leave our people alone with their problems: neither professional nor personal.

Join us.

__________

We are against all types of discrimination, bullying, and stereotypes. We provide equal employment opportunities regardless of race, skin color, religion, gender, sexual orientation, gender identity, age, marital status, health status or any other characteristics.

Customer Technical Support Engineer – Tier 1 (LATAM)

Synergy Beam Solutions is innovating the future of telecommunications for modern call center operations. As we launch our next-generation platform, we're seeking a passionate and sharp Tier 1 Customer Technical Support Engineer to join our fully Remote LATAM team.

You will be the front line of technical support for our clients across Latin America, responsible for resolving issues, documenting solutions, and ensuring every customer interaction is exceptional.

What You'll Be Doing:

• Own the Customer Experience: Serve as the primary point of contact (L1) for our business and communication application users, delivering timely and professional support.
• Investigate and Resolve: Efficiently troubleshoot, reproduce, and document customer issues end-to-end within our ticketing system.
• Drive Process Improvement: Identify and report on recurring technical issues, contributing insights to reduce future problems and enhance product stability.
• Build Knowledge: Maintain and expand our internal Knowledge Base and refine IT process templates for better team efficiency.
• Communicate Clearly: Translate complex technical issues into clear, actionable updates for customers, ensuring swift incident resolution.

What You Bring to the Team:

• Experience: At least 1 year in a dedicated Technical Support, Helpdesk, or IT role.
• Technical Acumen: Proven ability to troubleshoot application workflows, understand business logic, and utilize tools like Google Chrome Developer Tools.
• Communication: Exceptional customer communication skills (written and verbal).
• Language: Professional working proficiency in English (B2/Upper-Intermediate or higher).
• Mindset: Highly reliable, organized, and detail-oriented, with the flexibility to cover shifts needed to support our LATAM client base.

Great to Have (Bonus Skills):

• Familiarity with monitoring and logging tools such as Prometheus, Grafana, Kibana, or the ELK stack.
• Basic understanding of Jira, SQL, HTTP/API fundamentals, or VoIP systems.
• Experience with Kubernetes or general containerized environments.

Location: Remote (Ukraine, EU)

Type of employment: full-time, remote

Schedule:‌‌ 8 hours/day from 14 to 23, Kyiv time

About the company: Faspro Technologies provides advanced prototyping and manufacturing solutions for precision sheet metal components, with a focus on accuracy and tight tolerances.

Our primary service is EMI shielding designed as individual components or complex sub-assemblies.

We help clients in the mobile, automotive, medical, and industrial products sectors develop products faster with full prototyping capability through short-run production. 

Our motto is "If you can imagine, we can make it".

There are world's biggest and most advanced companies among our customers: Apple, Microsoft, Meta, Tesla, SpaceX, Qualcomm etc. 
 

• Our industries: Telecommunication / Mobile / Consumer electronics / Medical / Aerospace and DoD / Computers and servers / Automotive / Industrial
• Our production types: Prototyping and Short Run / Photo Chemical Etching / Laser Cutting / Turret / Brake Press / Sheet Metal Stamping / Electro Plating / Select Plating / Tempering /  Blanks / Blanking / 
• Our products: EMI / RF / Shielding / Shields / Spring Contacts / Terminals / Custom Enclosures / Leads / Antenna / Battery Contacts / Contacts / Flat Metal Components / Formed Metal Components

Now we are looking for a Sales Support specialist —  a communicative and organized person who will become the first point of contact with customers and ensure the effective operation of the order processing team.

Job to be done:

• Manage the company's main inbox — monitor incoming customer requests (RFQs) from email and website, prioritize them, and enter information into the ERP system.
• Perform an initial analysis of requests: review the customer’s history, determine the type of order (repeat or new), and forward it to the responsible project coordinator.
• Maintain professional communication with customers via email and phone — clarify order details, provide status updates, and redirect calls when necessary.
• Create reports and analyze statistics.
• Handle online requests from the company’s website.
• Coordinate timely entry of orders into the system and ensure data accuracy.
• Maintain a high level of customer orientation and effective communication between departments.

Our ideal candidate has the following skills and qualifications:

• English — Upper-Intermediate/B2–C1 (critical for communication with customers).
• Confident user of MS Office, especially Excel (for report creation) and Outlook.
• Strong organizational skills and ability to manage large amounts of information in a fast-paced environment.
• Attention to detail, independence, and ability to make quick, informed decisions and set task priorities.
• Excellent communication skills — able to interact with different types of people, friendly, goal-oriented, and proactive.
• Customer-oriented mindset and a strong sense of responsibility.
• Experience working with B2B customers.
   

Would be a plus:

• Basic understanding of manufacturing processes.
• Experience working with ERP and CRM systems.
• Experience in internal sales or working with an existing customer base.
   

We offer:

• Opportunity to work with the largest and most advanced companies in the world (like Apple, Microsoft, Tesla, SpaceX, etc.)
• Experienced international team
• High level of responsibility and autonomy

Hiring process: 1) interview with recruiter; 2) interview with manager; 3) offer.