Jobs at Djinni

Our Mission and Vision

At Solidgate, our mission is clear: to empower outstanding entrepreneurs to build exceptional internet companies. We exist to fuel the builders — the ones shaping the digital economy — with the financial infrastructure they deserve. To achieve that, we’re on a bold path: to become the #1 payments orchestration platform in the world.
 

About the Team and Role

We’re looking for a Middle / Senior Automation QA Engineer to join our Risk Systems team and work on Chargebackhit — a Solidgate product focused on fraud and chargeback prevention, as well as dispute management for merchants worldwide.

Chargebackhit handles a complex ecosystem of integrations with banks and payment systems: from receiving prevention and fraud notifications to importing chargebacks from multiple external sources and supporting full representment flows. The system also includes a dedicated merchant admin hub, where clients manage disputes and track their cases.
 

At Solidgate, quality is built in, not tested in later.

We don’t have manual QA roles — automation engineers are full-fledged contributors to product quality. You’ll be involved early in feature planning, risk analysis, and design discussions, helping teams make better decisions before code reaches production.

We believe in engineering ownership. There are no “click-through” QA roles here — every engineer is accountable for quality. You’ll build confidence in releases through meaningful test coverage, stable and fast automation, and clear CI feedback in a system where correctness truly matters.

You’ll work on a high-impact product with many dependencies and frequent changes, where good automation isn’t just helpful — it’s critical.

Explore our technology stack ➡️ https://solidgate-tech.github.io/.
 

What you’ll drive

— Define meaningful test coverage: analyze features, risks, and technical complexity to focus on what truly matters

— Create checklists that actually make sense — not just template-based cases, but a clear and practical automation plan that helps catch bugs where it truly matters.

— Build fast and stable automated tests that provide instant feedback in CI

— Maintain and improve existing automation as the product evolves

— Improve and extend the automation framework and tooling

— Ensure confidence in product quality — help the team quickly see where issues are and ship features without fear, even on a Friday.
 

You’re a great fit if you have

— 3+ years of experience in test automation and programming

— Strong knowledge of Java

— Hands-on experience with TestNG, Selenide, Retrofit, Test Management Systems (TMS)

— Solid background in API and UI test automation

— High level of ownership and independence

— Initiative and readiness to improve processes and tooling
 

Nice to have

— Experience in fintech or high-load systems

— Understanding of CI/CD pipelines and integration testing challenges
 

Why Solidgate?

High-impact role. You’re not inheriting a perfect system — you’re building one.

Great product. We’ve built a fintech powerhouse that scales fast. Solidgate isn’t just an orchestration player — it’s the financial infrastructure for modern Internet businesses. From subscriptions to chargeback management, fraud prevention, and indirect tax — we’ve got it covered. We hold financial licenses in key regions and are a direct Visa & Mastercard partner and sub-reseller (top 5 globally).

Massive growth opportunity. Solidgate is scaling rapidly — this role will be a career-defining move.

Huge scale. Every month we process 700k prevention alerts, 150k fraud alerts, and 150k chargebacks.

Top-tier tech team. Work alongside our driving force — a proven, results-driven engineering team that delivers. We’re also early adopters of cutting-edge fraud and chargeback prevention technologies from the Schemes.

Modern engineering culture. TBDs, code reviews, solid testing practices, metrics, alerts, and fully automated CI/CD.

💌 The Extras: 30+ days off, unlimited sick leave, free office meals, health coverage, and Apple gear to keep you productive. Courses, conferences, sports and wellness benefits — all designed for ideas, focus, and fun.

𝐖𝐞 𝐝𝐫𝐢𝐯𝐞 𝐪𝐮𝐚𝐥𝐢𝐭𝐲 𝐰𝐢𝐭𝐡 𝐚𝐮𝐭𝐨𝐦𝐚𝐭𝐢𝐨𝐧 - 𝐚𝐫𝐞 𝐲𝐨𝐮 𝐢𝐧?

We’re looking for a Senior Manual QA Engineer to join a short-term project focused on structured data processing and integrations. The product processes large volumes of documents and timesheets (CSV/Excel/PDF), applies data normalization, and uses OCR/AI handwriting recognition to extract information that is then matched and synced with Salesforce.

This role is ideal for someone strong in API/integration testing, comfortable validating data quality and matching logic, and able to support UAT and quality documentation in a fast-moving environment.

Contract Details

• Duration: 12 weeks (Feb–Apr 2026)
• Start: Early February 2026
• Workload:
  • Month 1: Part-time (20h/week)
  • Months 2–3: Full-time (40h/week)
• Time zone: CET
• English: B1–B2
• Format: White-label

Responsibilities

• Test structured data ingestion and processing (CSV, Excel, PDF) and verify data normalization rules.
• Validate OCR/AI handwriting recognition results for accuracy and edge cases.
• Test Salesforce integrations, including sync flows and matching algorithms.
• Perform load and volume testing (targeting 50,000+ timesheets/week) and report performance risks.
• Support UAT: prepare test scenarios, assist business users, and verify fixes.
• Maintain defect tracking, test evidence, and quality documentation.

Requirements

• 5+ years of QA experience (manual-focused), ideally on data-heavy or integration-heavy products.
• Strong API testing skills (Swagger/OpenAPI, JSON; ability to write and validate requests/responses).
• Experience with integration testing across systems (data mapping, validation rules, error handling).
• Familiarity with cloud environments (AWS and/or GCP) from a QA perspective.
• Ability to write basic scripts for testing/support activities (e.g., data checks, payload generation).

Nice to Have

• Hands-on Salesforce testing experience (flows, objects, integrations, data validation).
• Prior exposure to OCR / AI-assisted extraction validation.

Hello,

we are looking for a skilled developer to join our project.

About the Role
We're looking for a Upper MIddle Full Stack Java Developer to join our engineering team. You'll work on a large-scale enterprise application serving thousands of users, contributing to both the frontend and backend of our platform. This is an opportunity to make a significant impact on our product while working with a mix of modern and established technologies.

What You'll Do
Develop and maintain features across the full stack, from database to user interface
Build and enhance server-side logic using Java and the Spring ecosystem
Create responsive, user-friendly interfaces using JavaScript, jQuery, and AngularJS
Work with our JSP-based templating system to deliver dynamic web pages
Design and implement RESTful APIs that power our web and mobile applications
Write efficient SQL queries and optimize database performance
Collaborate with product and design teams to translate requirements into working features
Participate in code reviews and contribute to engineering best practices
Help modernize legacy components while maintaining system stability
Troubleshoot and resolve issues across the entire application stack

What We're Looking For
5+ years of professional experience in full-stack Java development
Strong backend skills with Java and Spring Framework (Spring MVC, Spring Security, Spring Data JPA)
Solid frontend experience with JavaScript, HTML5, and CSS3
Experience with jQuery
Knowledge of JSP, JSTL, and server-side templating (Apache Tiles is a plus)
Experience with relational databases (MySQL) and writing optimized SQL queries
Understanding of RESTful API design and AJAX-based communication
Familiarity with ORM frameworks (Hibernate/JPA)
Strong problem-solving skills and attention to detail
Good communication skills and ability to work collaboratively

Nice to Have
Experience with modern JavaScript frameworks (Angular 2+, React, or Vue.js)
Knowledge of Bootstrap and responsive design principles
Experience with caching solutions (Redis)
Familiarity with containerization (Docker) and orchestration (Kubernetes)
Experience with CI/CD pipelines (GitLab CI)
Knowledge of cloud platforms, particularly AWS
Experience with report generation tools (JasperReports)
Familiarity with FreeMarker templating

Tech Stack

Backend:
Java 8, Java 21 (newer services)
Spring Framework 4.x, Spring Boot 2.x/3.x
Spring MVC, Spring Security, Spring Data JPA
Hibernate, MySQL
Redis (caching)
Maven

Frontend:
JavaScript (ES6+)
jQuery, AngularJS 1.5
JSP, JSTL, Apache Tiles
Bootstrap 3, CSS3, LESS
AJAX, RESTful APIs

Infrastructure:
Docker, Kubernetes, Helm
GitLab CI/CD
AWS (SQS, S3, EFS)
Flyway (database migrations)

What We Offer
Work on a mature, real-world product with meaningful business impact
Opportunity to modernize a large codebase and influence technical direction
Collaborative team environment with code reviews and knowledge sharing
Exposure to the full software development lifecycle
Room to grow and take on more responsibility

Budget from 2700 USD (2500 EUR) per month.

Media Buyer - Legal Leads (UK Market)
Full-Time, Remote
 

We’re hiring a Senior Media Buyer to scale UK legal lead generation for our partner, Consumer Genius. This role is focused on claims and legal offers, working with compliance-heavy funnels, call and form-based leads, and stable end buyers.

This is a great fit for someone who has run UK claims traffic, understands how legal lead gen works, and can manage performance at scale using Google Ads and Meta Ads.
 

What You’ll Do

• Run and scale UK legal and claims lead generation campaigns
• Manage traffic across Google Search, YouTube ads, and Meta
• Optimize for CPL, approval rate, and net profit
• Work with compliance-approved creatives and landing pages
• Monitor performance daily and update P&L reports
• Scale profitable campaigns with long-term legal buyers
• Collaborate with internal teams on optimization and growth
   

What you bring

• 3+ years of legal or claims lead generation experience
• Strong experience with Google Ads and Meta Ads
• Understanding of UK compliance and regulated advertising
• Proven ability to scale lead gen profitably
• High attention to performance, quality, and compliance
   

Will be a plus:

• Experience running affiliate traffic
• Background in UK insurance or claims offers
• Experience managing call-based legal leads
   

What you get

• Base salary $2,000–$3,000/month
• 5% net profit share, uncapped
• Performance-based increases in profit share
• Transparent numbers and clear expectations
• A mature lead gen operation with real scale

Full-Time, Remote
 

We are  looking for a Media Buyer with strong experience in US and Canadian insurance lead generation to join our partner, Consumer Genious. This role is ideal for someone who has run auto and life insurance campaigns, understands compliance, and knows how to scale profitably without burning accounts.
 

You’ll work with Google Ads and Meta Ads, proven insurance offers, and a mix of in-house and affiliate-driven traffic. We’re looking for buyers who can take ownership, make smart decisions, and grow profitable campaigns.

What You’ll Do

• Launch and scale auto and life insurance lead gen campaigns
• Manage traffic across Google Search,YouTube, and Meta
• Optimize form and call-based funnels for CPL and lead quality
• Track approval rates, ROAS, volume, and net profit
• Fill out daily P&L and performance reports
• Work closely with compliance, creatives, and internal teams
• Scale winning campaigns with long-term insurance buyers
   

What You Bring

• 3+ years of insurance lead generation experience
• Strong command of Google Ads and Meta Ads
• Experience managing regulated offers and compliance rules
• Proven ability to scale profitable lead gen campaigns
• Comfortable optimizing accounts daily and working with volume
   

Will Be a Plus If You Have

• Experience with affiliate marketing and mixed traffic models
• Background working with lead aggregators or marketplaces
• Experience managing high daily spend
   

What You Get

• Base salary $2,000–$3,000/month
• 5% net profit share with performance-based increases
• No cap on earnings
• Stable advertisers and in-house funnels
• A performance-first team with clear expectations

Your role will encompass a range of responsibilities; the main one is the delivery of projects at all life cycles.

You will work closely with developers, designers, QAs, and clients.

About you

A minimum of 3+ years of professional experience as a Project / Delivery Manager, especially with iOS, Android, and Web Apps in Outsource companies. 
*Respect yours and our time. Don't apply without experience above.
 

Experience in teams of 3-10 people.

Product management.
Project management.

Understanding of UX patterns of web and mobile apps.

Strong understanding of the project development life cycle.

Understanding of Agile/Scrum.

Level of English — intermediate+.

Responsibilities
 

Review a client's request > Find the best solution > Transfer to the designer and developers.

Collaborate with the design/development team and customers.

Conduct research: UX, products, tools (3rd parties); Analyze competitors and find the lean solution for projects.

Set up and lead daily/weekly meetings.

Be responsible for the result.

Create user stories and keep project documentation updated.

Ability to promote to CDO and receive stock options.

What we offer

Health Insurance.
GYM.
English classes.
22 days off and 12 sick days.
Paid national holidays.

Teambuilding twice per year.

Welcome box.

Please send your CV.

Full-Time, Remote
 

We’re hiring a Senior Media Buyer to join Consumer Genius, a well-established lead generation company working across insurance, loans, and financial services. This role is for someone who knows lead gen inside and out and has scaled campaigns at serious volume.
 

You’ll be running Google Ads and Meta Ads campaigns across the US, Canadian, and UK markets, working with proven offers, stable buyers, and in-house funnels. This is not e-commerce. This is performance-driven lead generation with real budgets and full ownership.
 

If you’ve spent big, understand compliance-heavy verticals, and know how to turn traffic into profitable leads, you’ll feel at home here.
 

What you’ll do

• Build, scale, and optimize lead generation campaigns on Google Search, YouTube ads
• Drive high-quality leads for insurance and loan offers
• Manage performance across US, CA, and UK markets
• Monitor CPL, approval rates, ROAS, and net profit daily
• Optimize campaigns daily and report P&L results
• Work with internal creatives, developers, and compliance team
• Scale campaigns using proven in-house funnels and long-term buyers
   

What you bring

• 3+ years of lead generation media buying experience
• Strong hands-on experience with Google Ads (search and YouTube)
• Proven ability to manage and scale profitable campaigns
• Experience working with compliance rules and regulated industries
• Comfort working with daily budgets and performance targets
   

Nice to have

• Experience in insurance, loans, or financial services
• Background working with $25000+ daily
   

What you get

• Base salary $2,000–$3,000/month
• 5% net profit share (uncapped — top buyers earn $15k–$20k+ monthly)
• Full transparency on numbers and performance
• Stable offers, long-term buyers, and clear growth path
• A team that knows lead gen and moves fast

Our client is a cybersecurity services company expanding its audit capabilities. They are building a trusted pool of experienced Cybersecurity Auditors to collaborate with on a long-term basis across multiple client projects.

Work is organized into predefined “audit packs” with a clear scope and estimated effort, so expectations are consistent and workloads can be planned fairly in advance.

What You’ll Do

Depending on your expertise, you may work on:

• Technical security audits (infrastructure, cloud, hybrid environments)
• Vulnerability assessments and risk analysis
• Compliance & regulatory audits aligned with frameworks such as ISO 27001, ENS, NIST, CIS
• Security posture reviews and gap analysis
• Evidence collection and validation (documentation + technical proof)
• Audit reporting with clear, actionable recommendations

Projects will vary in size and complexity; workload and scope are agreed upfront.

How the “Audit Packs” Work

Each pack typically includes:

• Defined scope (technical, compliance, or mixed)
• Review of documentation and/or technical evidence
• Identification of risks and gaps
• Actionable findings and recommendations
• A structured report aligned to the applicable framework

Each pack comes with an estimated number of hours based on repeat delivery. You’ll be asked to:

• Confirm whether the scope fits the estimate
• Highlight where estimates may be risky or unclear
• Suggest ways to improve quality and efficiency

The goal is a balanced model that scales over time not unrealistic timelines.

What We’re Looking For

• Proven experience as a Cybersecurity Auditor or Security Consultant
• Strong understanding of security controls, risks, and best practices
• Ability to write clear, professional audit reports (English required; Spanish is a plus)
• Hands-on experience with one or more frameworks: ISO / NIST / ENS / CIS (or similar)
• Reliable, detail-oriented, comfortable working with minimal supervision

Nice to Have

• Security certifications (e.g., Offensive Security, Altered Security, or similar)
• Experience auditing both SMEs and enterprise environments
• Familiarity with cloud platforms (AWS, Azure, GCP)

GR8 Tech is a leading B2B provider of iGaming solutions that empowers operators to grow, lead, and win.
 

We deliver high-impact, full-cycle tech solutions designed to scale. From seamless integration and expert consulting to long-term operational support, our platform powers millions of active players and drives real business growth. It’s more than just a product — it’s the iGaming Platform for Champions, built for those who play to lead.

We know the game and how to take it to the next level. With 1000+ talented professionals on board, we don't just build tech — we build success stories for iGaming operators all over the world. 
 

Our ambition drives us, our people make it real. Join us and be part of building champion-level success!
 

What You Will Be Driving:

• Creating, executing, and maintaining detailed test cases for various testing phases, including component, functional, regression, and integration testing;
• Leading and contributing to backend API test automation, participating in planning, refinement, and reviews;
• Integrating and optimizing automated tests within CI/CD pipelines to enable continuous quality gates and fast feedback cycles;
• Working collaboratively with developers, product managers, and other stakeholders to understand requirements and ensure software quality;
• Ensuring the software meets quality standards by conducting thorough testing and validation;
• Contributing to the continuous improvement of the QA process, tools, and methodologies;
• Supporting manual QA engineers by providing guidance, consulting on test automation approaches.
   

What Makes You a GR8 Fit:

• 3+ years of experience in backend automation testing using C#;
• Solid knowledge of C# and .NET Core, strong OOP foundations, and confident use of SOLID principles and common design patterns;
• Knowledge of microservice, monolithic, and event-driven architectures, with ability to design resilient systems using patterns like circuit breaker and rate limiter;
• Experience with Git, CI/CD practices, and DevOps tools such as GitLab, Terraform, along with containerization and orchestration using Docker and Kubernetes;
• Proven track record working with large, scalable, multi-threaded applications and performing effective testing of REST APIs;
• Proficiency with SQL and NoSQL databases, understanding of data modeling, normalization, and experience with querying and database operations;
• Practical experience with messaging and queueing technologies such as Kafka, combined with understanding of networking fundamentals, SSL/TLS, authentication, authorization, and security principles;
• Background in manual testing, including functional, regression, and usage of test management and defect tracking tools;
• Strong analytical and communication skills, effective cross-team collaboration, and Intermediate English proficiency.
   

Why You’ll Love Working Here:

Benefits Cafeteria

An annual fixed budget that you can use based on your needs and lifestyle. You decide how to allocate it:

• Sports – gym, yoga, or any activity to keep you active;
• Medical – insurance and wellness services;
• Mental health– therapy or coaching support;
• Home office – ergonomic furniture, gadgets, and tools;
• Languages – courses to improve or learn new skills.

Work-life 

• Parental support with paid maternity/paternity leave and monthly childcare allowance;
• 20+ vacation days, unlimited sick leave, and emergency time off;
• Remote-first setup with full tech support and coworking compensation;
• Regular team events – online, offline, and offsite;
• Learning culture with internal courses, career development programs, and real growth opportunities.
   

Our Culture & Core Values

GR8 Tech culture is how we win. Behind every bold idea and breakthrough is a foundation of trust, ownership, and a growth mindset. We move fast, stay curious, and always keep it real, with open feedback, room to experiment, and a team that’s got your back.

• FUELLED BY TRUST: we’re open, honest, and have each other’s backs;
• OWN YOUR GAME: we take initiative and own what we do;
• ACCELER8: we move fast, focus smart, and keep it simple;
• CHALLENGE ACCEPTED: we grow through challenges and stay curious;
• BULLETPROOF: we’re resilient, ready, and always have a plan.
   

To keep things efficient, please apply only for roles that closely match your experience.

Medier is looking for a detail-oriented and proactive specialist to join our CRM  team. It's the perfect position to start your CRM career. 

Location: Poland (Relocation supported)

Responsibilities:

• Technical setup and execution of CRM campaigns within internal systems.
• Working with Google Docs and Sheets to organize and track project data.
• Carefully review all task details and components before execution to ensure accuracy.
• Identifying errors, inconsistencies, and collaborating with managers to resolve issues quickly.

• Reviewing translations, spotting mistakes, and refining final copy to ensure high quality.

   

Requirements:

• English level B1 or higher
• Clear and proactive communication skills
• Strong attention to detail and analytical mindset
• Ability to manage multiple tasks efficiently
• Confident user of Google Workspace tools

Hi! We’re a digital agency working with clients from the USA, UK, Canada, and Europe. We specialize in design, development, and digital support for startups and businesses.

Right now, we’re looking for an experienced Sales Manager — not someone learning from scratch, but a professional who already knows how to sell and work with English-speaking leads.

What’s important:

We have a steady flow of 200+ leads per month, and we need someone who can confidently handle that volume, manage negotiations, and close deals. We’re after a strong sales pro who knows how to convert leads into clients and deliver tangible results. This is not a position for tests or training — you should already understand digital sales processes, be confident using a CRM, work with scripts, and communicate in English at Upper-Intermediate to Advanced level.

Requirements:

• 2+ years of experience selling digital/IT services
• Proven track record of successful negotiations in English
• Strong skills working with CRMs and sales tools
• Ability to make quick decisions, handle objections, and close deals

• Motivation to work for results and directly influence your income

   

What you’ll be doing:

• Close deals for web design, development, and digital support services
• Manage clients from the first contact to signing the contract
• Meet your sales targets (3–5 deals per month)

• Maintain accurate CRM records and follow sales processes

   

What we offer:

• Unlimited sales commission (if you know how to sell, earning $2500+ per month quickly won’t be a problem — your upper limit depends entirely on you)
• A steady stream of leads and a well-set-up CRM
• Clear goals, scripts, and support from the team
• Flexible schedule and the ability to work remotely
• 14 paid vacation days

• A healthy, productive work environment with no micromanagement

   

If you:

• Understand how digital sales work
• Know how to close deals, not just “keep in touch”
• Want to work alongside skilled professionals and influence your own income, send us your CV, your salary expectations, and your Telegram handle so we can reach out to you.

Вітаю тебе, фахівець \0/

Мене звати Кирил, я допомагаю зібрати дрім тім для своїх друзів з Hooh – це стартап від фаундерів Depositphotos. Команда сіньорна та досвідчена, тому опортʼюніті, ІМХО, дуже кльове.

отже

Hooh – це b2c AI-продукт, який робить складні документи простими для розуміння та дій. 

Він дозволяє завантажувати файли (PDF, фото, скани), автоматично розпізнавати їхній вміст, витягувати ключову інформацію та отримувати короткі, зрозумілі підсумки.
 

Ми успішно випустили v1, підтвердивши нашу основну AI-пайплайн-архітектуру. Зараз ми розширюємо продукт до “scanner-grade” PDF-досвіду, що поєднує глибоке AI-розуміння з надійним редагуванням документів.

Далі дозволю собі перемкнутись на англійську, бо мова піде про конкретні речі.
 

_________________

We’re hiring a Product Manager/Owner who can turn a strong product vision into consistent shipping.
 

This is a high-velocity execution role: you’ll translate high-level goals into crisp specs, coordinate delivery across engineering, and ensure we ship the right things on time.
 

You’ll work closely with the founding team, engineers and designers to keep the roadmap focused, the backlog sharp, and releases predictable.
 

You will be building an iOS + web platform for AI document understanding (OCR, summary, chat) and manipulation (editing & productivity).
 

If you enjoy building lightweight process, unblocking teams, and getting features into users’ hands quickly, you will fit here.

Key Responsibilities

• Turn goals into specs: write clear PRDs/specs with edge cases, UX states, and acceptance criteria so engineering can build without guessing.
• Own delivery cadence: sprint rhythm, backlog grooming, release planning, and cross-functional coordination (engineering + design).
• Make shipping predictable: lightweight workflows (Jira), release checklists, and crisp definition-of-done.
• Prioritize ruthlessly: keep focus on the highest-impact work; protect the team from churn and scope creep.
• Close the loop: define success metrics, gather user feedback, and iterate based on real usage (not opinions).

What We’re Looking For

• 4+ years of Product Management experience, ideally in startups where "process" was something you had to build, not just follow.
  High Execution. You care more about shipping value over "being right" or perfect narratives.
• Process Architect. You’ve implemented delivery workflows that teams actually follow.
• Data-Savvy. You rely on data to validate hypotheses. You are comfortable digging into dashboards (we use PostHog) to answer your own questions without needing a data analyst.
• Technical Fluency. Comfortable discussing APIs, latency, trade-offs, and constraints with engineers.
• Direct communicator. You surface risks early and manage expectations transparently.

Nice to Have Experience With

• Consumer Mobile Apps (iOS subscription mechanics).
• Productivity Tools (PDF, Notes, Editors).
• AI-enabled products.
• "Founder-led" startup.

The Team

• CEO
• Product Manager
• Team Lead Dev
• Fullstack Dev 
• Front-end Dev
• Prompt engineer 
• ML/Data Scientist
• User Acquisition Manager
• 2х Designers 
• 2x iOS Devs 

What We Offer

• Real ownership building a product at the intersection of productivity + AI: you’ll shape how we plan, ship, and iterate
• A team of product-obsessed people who value experimentation and knowledge-sharing.
• Flexible schedule and fully remote work from anywhere with reliable overlap to CET.
• 18 paid vacation days, 8 no-paperwork sick days, and 11 public holidays per year.
• Minimal bureaucracy, high trust, fast decisions.

Hiring Process:

1. Intro Call
2. Interview with CEO
3. Offer

Responsibilities:

• Daily operational work with game providers (enabling/disabling games, maintaining listings)
• Handling new releases: acceptance, testing, descriptions, and distribution across projects
• Sorting and arranging games on websites (by category, location, player type)
• Curating game selections for promo campaigns, tournaments, events, and promotions
• Analyzing game performance statistics: top-performing, underperforming, negative margin
• Monitoring RTP, feedback, and game functionality (in collaboration with Support and Product teams)
• Collecting and structuring information from providers (news, discounts, features)
• Competitor monitoring: providers, sorting strategies, unique mechanics
• Preparing weekly and monthly reports for the Lead Game Manager
• Participating in the setup and launch of tournaments, Big Win events, exclusive promotions
• Verifying that games comply with bonus terms and conditions
• Selecting games for the Smartico gamification platform
• Collaborating with Promo, CRM, Content, Product, Analytics, and VIP teams

Requirements:

• Minimum 1 year of experience in an online casino as a Game Manager / Casino Manager / Gambling Content Manager
• Understanding of structure and workflows related to game providers
• Basic knowledge of platforms: SoftSwiss, Soft2Bet, TrueLabel, Advabet, EasyRocket, etc. (preferred)
• Solid grasp of game mechanics, popular genres, and market trends
• Proficiency with Excel / Google Sheets / Asana / Notion / Tableau (analysis, sorting, formulas)
• High attention to detail, responsibility, and a structured, task-oriented mindset
• English level: Intermediate or higher

Nice to Have:

• Experience working with Tier 1 markets
• Understanding of GGR, RTP, and retention metrics
• Experience working with Smartico functionality
• Direct interaction with game providers: requests, negotiations, discounts
  Benefits
• 💸 Flexible payment options: choose the method that works best for you.
• 🧾 Tax assistance included: we handle part of your taxes and provide guidance on the local setup.
• 🎁 Financial perks: Bonuses for holidays, B-day, work milestones and more - just to show we care.
• 📈 Learn & grow: We cover courses and certifications — and offer real opportunities to grow your career with us.
• 🥐 Benefit Сafeteria: Choose what suits you — sports, language courses, therapy sessions, and more.
• 🎉 Stay connected: From team-building events to industry conferences — we bring people together online, offline, and on stage.
• 💻 Modern Equipment: We provide new laptops along with essential peripherals like monitors and headphones for a comfortable workflow.
• 🕘 Your schedule, your rules: Start your day at 9, 10, or even 11 — we care about results, not clock-ins.

Job Description

Job Role: Customer Success Specialist

Department: Customer Success Department / QA

Reporting to: Customer Success Manager

Job Location: Remote (Global)  Full Time (8am - 5pm Mon-Fri LA time

Customer Success Specialist - A highly empathetic and detail-oriented Customer Success Specialist to own the resolution of customer concerns and escalations that directly impact retention and brand trust. This role plays a critical part in safeguarding customer relationships by addressing complex issues with professionalism, urgency, and accountability, and by converting negative experiences into positive, loyalty-building outcomes.

The Customer Success Specialist assumes end-to-end ownership of customer concerns, serving as the primary point of accountability from initial contact through final resolution. Working cross-functionally, this role identifies root causes, drives timely and effective resolutions, and ensures a consistent, high-quality customer experience. Success in this position is measured not only by problem resolution, but by the ability to restore confidence, reinforce trust, and deliver experiences that strengthen long-term customer retention and advocacy, ultimately driving operational efficiency and key quality metrics.

Required Qualifications

• Proven Customer-Facing Experience: Demonstrated experience in customer service, customer success, retention, or operations, including handling escalations and complex customer issues.
• Excellent Communication Skills: Strong verbal and written communication, with the ability to convey clarity, empathy, and professionalism in all interactions.
• Conflict Resolution & Negotiation: Skilled in de-escalating challenging situations and negotiating fair, timely resolutions that protect customer relationships.
• Analytical & Reporting Skills: Ability to analyze customer data, track KPIs, generate actionable insights, and report trends to leadership.
• Decision-Making & Ownership: Strong judgment and accountability in resolving issues, prioritizing tasks, and driving customer-focused outcomes.
• Customer Success Mindset: Committed to delivering an exceptional customer experience and fostering long-term loyalty and advocacy.

Skills & Competencies

• Communication & Interpersonal Skills: Exceptional verbal and written communication with the ability to build rapport, convey empathy, and handle sensitive or escalated situations professionally.
• Customer Empathy & Emotional Intelligence: Demonstrates strong understanding of customer needs and emotions, turning challenging interactions into positive outcomes.
• Problem-Solving & Analytical Thinking: Ability to analyze complex issues, identify root causes, and implement effective solutions.
• Organizational Excellence & Time Management: Highly detail-oriented, able to manage multiple complex cases simultaneously while meeting deadlines.
• Accountability & Ownership: Takes full responsibility for customer issues from initiation to resolution, ensuring consistent follow-through.
• Collaboration & Teamwork: Works effectively with cross-functional teams to resolve issues, share insights, and improve processes.
• Technical Proficiency: Skilled in tools such as Microsoft Excel or Google Sheets for reporting, tracking, and data analysis.

Key Responsibilities:

1. Customer Interaction & Call Management

• Serve as the primary point of contact for existing customers raising concerns, complaints, or escalated issues.
• Handle inbound calls with professionalism, empathy, and urgency while documenting all interactions accurately.
• Proactively perform outbound calls to follow up on unresolved issues, confirm appointments, or collect customer feedback.
• Manage all customer experience activities across phone, email, chat, and other communication channels, ensuring consistency and high-quality service.
• Save Campaign Execution: Implement structured campaigns to retain at-risk customers, including offering alternative products, services, or incentives aligned with company guidelines.

1. Internal Communication

• Coordinate with internal teams. Operations, Field Technicians, Dispatchers, Product/IT, and QA/Customer Success, to identify root causes and drive timely, effective resolutions.
• Establish and maintain direct communication workflows between Customer Success and other departments to enhance responsiveness and service quality.
• Provide actionable feedback to leadership on recurring issues, process gaps, and opportunities for operational improvement.

1. Reports and Data Tracking

• Maintain accurate and up-to-date records of all customer interactions, issues, and resolutions in the CRM system.
• Track and analyze key performance metrics, including Inbound Booking Ratio, Cancellation %, Run to book ratio, CSAT, and NPS, to measure team and individual performance.
• Use data insights to inform proactive strategies that improve operational efficiency, reduce customer friction, and enhance overall customer satisfaction.

1. Product Selling & Customer Onboarding

• Cross-Booking & Upselling: Identify opportunities during interactions to recommend additional products, services, or upgrades that align with customer needs, enhancing value while strengthening loyalty.
• New Booking Facilitation: Assist customers in scheduling new services, bookings, or appointments, ensuring a smooth and efficient process that reinforces a positive customer experience.
• Membership: HighlightMembership benefits and assist customers with the Onboarding process.

Looking for a stable role in an international company with clear processes and real growth opportunities?

Join the US logistics industry - a market that remains strong regardless of global challenges.

Our client is an American transportation company that works by Western standards and grows its managers internally. We’re looking for a Recruiter to help hire truck drivers across the USA and become part of a fast-growing international team.

What you’ll do:

• Recruit truck drivers for the US market (full-cycle).
• Communicate with candidates via calls, emails, messengers.
• Conduct interviews and explain industry rules clearly.
• Collect and verify documents.
• Update and maintain CRM.
• Handle questions and resolve candidate issues.

We’re a good match if you:

• Have English B2+ (spoken English is important).
• Like communication, negotiations, and working with people.
• Want to grow in recruitment or international business.
• Can manage time and multitask.

• Have experience in customer support / sales / recruiting (nice to have, not required).

   

What We Offer:

• Employment in a stable international company (US market)
• Working schedule: 15 PM- 1 AM, Monday–Friday.
  • 3:00 PM – 9:00 PM — office
  • 10:00 PM – 1:00 AM — remote
• Paid onboarding and structured internal training
• Clear career development and internal promotion opportunities
• Supportive team, modern office, and environmentally conscious culture

Interested in building a career in international logistics?

Send us your CV - we’ll be happy to discuss the role and answer your questions.📩