Jobs at Djinni

We are a fast-growing fintech company and an industry leader in innovative digital solutions for corporate clients. As our product scales, we’re looking for a Finance Team with a Reporting and Analysis Specialist who brings clarity, precision, and strong analytical thinking.

If you enjoy organized data, clear dashboards, and valuable insights, you’ll feel comfortable here.

MAIN RESPONSIBILITIES:

• Preparing project-level and segment-specific reports
• Creating analytical tables, reports, and corresponding insights
• Performing reconciliations (payment systems, banks, counterparties)
• Monitoring accounting processes and internal accounting systems
• Working on process optimisation
• Actively contributing to process changes and improvements in accounting systems
•  

WHAT YOU BRING:

• Confident technical user of Excel/Google Sheets
• 3+ years of experience in finance
• Strong analytical mindset and ability to apply analytical approaches in daily work
• Proactive problem-solving attitude
• Readiness to work with non-standard and complex cases
• English - Intermediate+.
•  

WE OFFER:

🌍 Remote work from anywhere

⏰ Full-time

🌴 Unlimited paid vacation days

🤒 10 paid sick days

🗣 English classes

🎁 Presents from the company

We are a fast-growing affiliate marketing company working with Facebook, Google, and other major advertising platforms.

We are looking for a Farmer – a specialist who can manage farming and warm-up of advertising accounts, actively test new approaches, and lead the farming team. Our processes are already well established, so your main focus will be testing new approaches and working with complex platforms.

MAIN RESPONSIBILITIES:

• Oversee all farming stages: from supply purchase to final readiness for delivery
• Manage the work of the farming department (2 people)
• Distribute tasks among farmers and monitor KPIs
• Continuously test new approaches, especially to difficult platforms
• Assist the Support team with client requests/issues
• Manage the resources needed: proxies, tools, docs, etc.
• Continuously search for and test new suppliers of accounts, logs, and proxies
• Calculate required budgets and farming costs; propose optimal configurations.
• Prepare reports, keep databases up to date
•  

WHAT YOU BRING:

• Deep understanding of ad account farming and warm-up processes (Google / TikTok / other platforms)
• Ability to research, test new approaches, and evaluate results effectively
• Experience leading a team in farming or related areas
• Ability to analyze performance metrics, costs, and scaling potential.
• Tech proficiency and the ability to navigate technical setups and tools
• Intermediate English level.
•  

WE OFFER:

🌍 Remote work from anywhere

⏰ Full-time/Part-time

🌴 Unlimited paid vacation days

🤒 10/5 paid sick days

🗣 English classes

🎁 Presents from the company

We are looking for an energetic and driven Junior Technical Support to join CentroBill, eager to grow their skills and apply them in a dynamic environment. If you're passionate about personal development and hands-on learning, this is the perfect opportunity for you!

Who are we?  

CentroBill is an information technology company established in 2012. We empower global merchants to accept payments through debit cards, credit cards, and alternative payment methods. 

Our project offers a seamless integration with a variety of Credit Card Acquirers, Payment Service Providers, and Alternative Payment Methods through a unified API. We primarily serve the European, North American, and LATAM markets.

What you’ll be working on:

• Provide dedicated payment processing integration support to all types of merchants;
• Understand API system architecture (at a high level);
• Work with transaction logs (JSON/XML) and internal & external dashboards for transaction verification;
• Use troubleshooting techniques to identify the root causes of the merchant issues and resolve them;
• Communicate with merchants regarding their requests using different channels: email, Jira, TG, Slack, Teams;
• Investigate technical issues and promptly escalate concerns to the senior engineers if needed;
• Work together with other teams in order to mitigate vulnerabilities and resolve complex merchant’s requests.

About you:

• Recent graduate or last-year student of national universities; 
• Excellent written and verbal communication skills, ability to express thoughts logically; 
• Pattern recognition abilities and excellent memorizing skills;
• Fluency in English both spoken and written; 
• Enthusiasm and passion for making our partners happy.

Nice to have:

• Basic programming skills in PHP or Python; 
• Knowledge of different types of APIs, web protocols and services. 

Why work with us? 

• Comprehensive benefits package.
• Comfortable office in Kyiv with Starlink and electric generator.
• Flexible working hours and hybrid work options.
• Access to the latest tools and technologies.
• Opportunities for professional development and career advancement.

Check Point is looking for a Senior GO Developer to team developing platform in cybersecurity and SaaS for simplifying network security for the modern and distributed workforce by transforming the outdated, complex, hardware-based network security technologies of the past into one unified, easy-to-use, and scalable software solution. You will be part of multi-national distributed team responsible for multiple desktop and mobile device agents.

Join to our international team with offices in New York, Los Angeles, Tel-Aviv and Vinnytsia.

RESPONSIBILITIES

• Writing scalable, robust, testable, efficient, and easily maintainable code and services that are part of our Core Network as a Service components.
• Develop advanced services of cloud network solutions.
• Maintain high-performing, scalable, and testable code.
• Practice peer review and collaborative programming.

SKILLS

• 5+ years of experience with GO development.
• 6+ years of professional software engineering experience.
• Experience with networking protocols, routing, tunnelling, etc.
• Experience with architecture and design of distributed services / microservices / scalable solutions.
• Experience in a cloud environment.
• BSc in Computer Science / Software Engineering or equivalent.
• Upper-Intermediate level of English.

WE OFFER

• Work in a creative friendly environment using cutting-edge technologies.
• Work-life balance and flexible schedule.
• Competitive compensation with focus on your expectations; annual salary review.
• 24-day paid vacation and 100% paid sick leave.
• Financial support and legal support for individual entrepreneurs from our side.
• Professional, language and soft skills trainings.
• Health insurance coverage: individual and family, Fitness plan.

We are looking for an Account Manager to strengthen our presence in the LatAm region and drive strategic partnerships forward. You will be joining a stable, fast-growing product with a proven business model and real value for users. The team is compact and highly skilled, your ideas and decisions will directly impact the business from day one. We maintain a flat structure with direct communication, minimal bureaucracy, and no micromanagement. This is an environment where ownership is encouraged, initiatives are supported, and improvements are implemented fast

About the company: United Tech is a global IT product company shaping the future of real-time social connection. With millions of users across North America, Europe, LATAM, and MENA, we build next-gen mobile and web apps for live-streaming and social networking. Our platforms enable connection at scale fast, interactive, and deeply engaging. The market is projected to exceed $206B by 2030, and we are already leading the evolution. Founded in Ukraine, scaling worldwide

In this role, you will

• Resolve partner issues quickly and maintain high satisfaction
• Build and maintain long-term relationships with partners
• Drive partner performance through data-driven and actionable feedback
• Create and recommend operational best practices for partners
• Negotiate with partners on terms, conditions, and rates
• Create KPIs to manage partners’ efficiency and quality growth
• Gather feedback from partners and users to generate ideas for new products and features

It’s all about you

• Experience in Account Management or a related field
• Upper-Intermediate level of Spanish and English
• Strong communication, negotiation, and presentation skills
• Knowledge of product and business metrics to measure project success
• Data-driven mindset

What we offer

Care and support: 

• 20 paid vacation days, 15 sick days, and 6 additional days off for family events
• Up to 10 additional days off for public holidays
• 100% medical insurance coverage
• Sports and equipment reimbursement
• Team building events, corporate gifts, and stylish merch
• Online yoga with an instructor certified by the Ukrainian Federation of Yoga
• Financial and legal support
• Position retention and support for those who join the Armed Forces of Ukraine
• Participation in social initiatives supporting Ukraine
   

Comfortable working environment:

• Work from our Kyiv hub or remotely with a flexible schedule 
• Modern equipment or depreciation of your own tools
   

Investment in your future:

• Collaborate with a highly-skilled team of Middle & Senior professionals, sharing practical cases and expertise in the social networking niche
• 70% of our heads and leads have grown into their roles here – so can you!
• Performance-oriented reviews and Individual Development Plans (IDPs)
• Reimbursement for professional courses and English classes
• Corporate library, book club, and knowledge-sharing events
   

Hiring process

• Intro call
• Technical Interview 
• Test task 
• Reference check
• Offer

Remote (work from anywhere)

We are now looking for an experienced Head of Sales (B2C, Indonesia market) who can take full ownership of our sales direction, build a strong sales team, and lead the department to predictable and scalable results. This is a key leadership role with a direct impact on the company’s growth.

Responsibilities:

• Build and lead the B2C sales department for the Indonesian market.
• Manage and develop a team of sales specialists, ensuring high performance.
• Work with warm inbound leads from marketing funnels.
• Create and optimize sales scripts, processes, and performance metrics.
• Set sales goals and ensure consistent achievement of KPIs.
• Analyze performance data and prepare reports for management.
• Collaborate with marketing, product, and support teams to improve conversion rates.

• Implement and maintain CRM processes to ensure effective tracking and pipeline management.

   

Requirements:

• Experience in HR management within a sales context
• Experience in business training, preferably with international exposure
• Strong understanding of ethical sales techniques (identifying customer needs, consultative selling)
• Experience building sales teams from scratch: hiring, training, motivating.
• Hands-on experience with CRM systems and structured pipelines.
• Strong leadership, communication, and decision-making skills.
• English level B2 or higher.

• Data-driven, strategic mindset.

   

Will be a plus:

• Experience in EdTech, online schools, or subscription-based products.
• Familiarity with scaling sales in fast-growing startups.

• Understanding of marketing funnels and cooperation with performance teams.

   

What we offer:

• Fully remote work format.
• Competitive compensation + bonuses tied to results.
• Paid vacation and sick leave.
• Opportunity to build the entire sales structure and leave your mark on a growing company.

• A supportive team and fast decision-making.
   

  Join JayJay and help shape the future of our sales direction!

We are an iGaming company with over three years of experience and a team of more than 1300+ specialists.

Our achievements include 11+ major projects that are popular among our clients and successfully operate in Tier 1-3 countries. The company attracts and values highly qualified specialists, which allows us to efficiently build processes and successfully expand our presence in new locations.  

We are actively expanding and inviting an Head of Media Buying to join our team, who will have complete freedom in decision-making and implementing his ideas.

Responsibilities:
- Build a full-cycle media buying team from scratch.
- Launch and manage profitable ad campaigns.
- Lead, mentor, and scale your own team of media buyers.
- Analyze data, optimize campaigns, and implement new traffic strategies.
- Ensure consistent profit generation through efficient traffic scaling.

Must-haves:
- 1+ months experience in a Head of Media Buying / Lead Buyer role in IGaming.
- Strong understanding of paid traffic strategies and performance marketing economics.
- Proven ability to scale spend with high ROI in competitive verticals.
- Experience with high-spending campaigns.

Why you should join us:

- You will have the chance to influence the product and assemble a team that fits your vision.
- Absence of micromanagement, hierarchy, fast decision-making speed.
- Competitive salary and incentives for your contribution and result.

- Our main working schedule: 10:00 - 19:00 (UTC+2), fully remote plus coworking space payment worldwide.

- The opportunity to participate in the company's internal events: open negotiations and product meetings.

- Attending top conferences around the world.

- Perks such as paid sick leave and vacations, plus additional day off in honor of your birthday.

As a team, we are constantly striving to be the best among our competitors! We offer a dynamic, forward-thinking work environment within a profitable company. We recognize that our specialists and managers are crucial to our success and are always ready to support their initiatives.

Join the best! 🚀

Are you a Laravel expert who thrives on solving real challenges? At Trading Space, we’re building systems that scale — and we want you to help shape them. Join us and let’s create something legendary.

• Improving current and implementing new features to enhance the user experience;
• Integration with 3rd party tools and services (payment providers, etc.);
• Creating clean, flexible and reliable code;
• Continuous code quality improvement;
• Performance optimization;
• Monitoring and eliminating technical debt;
• Participate in brainstorming sessions and contribute ideas to our products.

• 5+ years experience with PHP (8.1+) and 2+ years of experience with Laravel (9.0+): console commands, jobs, horizon, writing APIs;
• Understanding the architecture of modern web applications, knowledge of SOLID principles;
• Experience with MySQL/MariaDB (complex queries, optimization, database design, indexes and optimizations); query profiling should be easy;
• Redis (or other caching, queues and event bus), understanding of process synchronization and atomic locks;
• PHPUnit: writing unit and feature tests, cover existing modules with tests;
• Experience with Git, Composer, NPM;
• Basic Linux server administration skills: setting up Nginx, MySQL, PHP, viewing logs to debug problems;
• Strong knowledge of the PHPStorm IDE (work in other IDEs is not considered);
• Experience of refactoring other developers’ code and systematic codebase improvements.

• You can headshot anyone in CS:GO! Joking, but we expect that you will have gaming experience (CS2, Dota2, Rust);
• Experience in the development of high-load projects;
• Experience with SteamAPI;
• Experience with web application security practices;
• Knowledge of basic algorithms and data structures;
• Ability to analyze, architect, and decompose complex tasks;
• Desire to build complex systems and constantly searching for better approaches;
• Experience in front-end development: Vue.js, JavaScript (jQuery), knowledge of CSS (SCSS), webpack;
• Knowledge of modern approaches in layout (flexes, grids, beams) and experience in adaptive layout based on Figma;
• Experience with websockets;
• Experience with GitHub Actions and CI/CD pipeline setup.

• Spontaneous weekend from the CEO;
• Support for professional development, including events (we went on a MAJOR trip to Copenhagen, for example), certifications, and educational materials;
• Start working at a time that’s comfortable for you;
• People Partner who will always support you in word and deed;
• Anniversary and performance bonuses;
• Input on project direction in a bureaucracy-free environment;
• Regular performance reviews and personal feedback sessions;
• 20 paid vacation days and 7 sick leave days;
• Assisting with the accounting and tax management for individual entrepreneurs;
• English language and Well-being benefit — so that you can improve your mental health the way you want;
• No time tracking;
• We purchase CHARGING STATIONS for our spacers;
• We help Ukraine: every month the company supports AFU and transfers donations for ammunition and supplies.

Welcome to Drawer.AI!

- What we do: AI-driven workflows that let estimators pull quantities and costs from complex PDF drawing sets.  
- Stage: Seed-funded, revenue-generating, aiming for a Series A in 2025.  
- Why join now: Real customers are pushing our roadmap faster than our current front-end team can build.

We are looking for a proactive Pre-Sales Specialist to support our sales pipeline and help our team stay organized, responsive, and ready for client interactions.

Key Responsibilities:

• Manage and process incoming emails and requests.
• Prepare materials and clients for product demos.
• Conduct outreach to target companies and communicate with potential clients.
• Assist with follow-ups and basic sales operations.
• Maintain clean CRM records and support the sales workflow.
 

Requirements:

• Excellent English — written & spoken.
• CRM experience (HubSpot).
• Previous sales experience targeting the US market.
• Strong ownership and attention to detail.
• Ability to work independently.

What this role is not:
• This is not a direct sales or closing position at the beginning.
• No hard selling required a focus is on organization, communication, and pre-sales support.

Schedule:
• 15:00–00:00 (Kyiv time) to align with US market hours.

Join our stellar team at Drawer.AI, where excellence meets opportunity! Experience the exceptional; enjoy a competitive salary and career advancement and the outstanding work environment we take pride in. Elevate your professional journey with us – because we believe in creating success together. Build a better future with us!

About the Role:

We are looking for a Mid-Level Media Buyer / Performance Marketing Manager who can own entire performance marketing operation end-to-end: strategy, campaign management, optimization, analytics, funnel building, tracking, and continuous performance improvement. This role requires full independence, strong analytical thinking, deep channel expertise, and the ability to connect performance decisions to real business outcomes. This is a part-time position with room to grow, approximately 20 hours per week.

Responsibilities:
 

Performance Strategy

• Develop a full-funnel strategy for a SaaS product.
• Plan and manage TOF / MOF / BOF journeys.
• Adapt messaging and creatives per funnel stage.
• Define budgets, audiences, and measurement frameworks.

Market, Audience & Keyword Analysis — Required

• Conduct competitor and market analysis (messaging, funnels, positioning).
• Perform ICP and audience behavioral analysis.
• Run keyword research for Google campaigns and landing pages.
• Analyze user intent and decision stages.
• Study competitor ads and funnels for insights.
• Apply research insights to improve targeting, messaging, creatives, and funnels.

Campaign Management

Required platforms:

• Meta Ads
• Google Ads (Search, Display, YouTube)
• LinkedIn Ads
• TikTok Ads

Including:

• Mandatory remarketing across all channels
• High-quality Lookalike Audience creation
• Daily optimization and creative iteration
• Performance-driven ad and audience testing

Data, Analytics & Measurement

• Analyze KPIs: CPA, CPL, CAC, ROAS, Pipeline contribution.
• Expert use of GA4 (required) for user behavior and funnel insights.
• Produce actionable performance reports.
• Conduct basic attribution analysis.
• Build dashboards using Looker Studio / Power BI.

Tracking & CRO

• Conceptual understanding of GTM for SaaS tracking design.
• Technical implementation of GTM tags, triggers, and conversions.
• Run A/B tests on: Ads, Audiences, Creatives, Landing Pages (CRO)
• Identify drop-offs and improve conversion performance.

Cross-Functional Collaboration

• Partner with creative teams to produce data-driven variations.
• Collaborate with Product to refine lead quality and user messaging.

Must-Have Requirements

Performance Expertise

• 3–5 years as a Media Buyer / Performance Marketer.
• Full proficiency across Meta, Google, LinkedIn, TikTok.
• Proven Remarketing and Lookalike Audience experience.
• Basic technical & strategic SEO knowledge.
• High proficiency in GA4 — required.
• Technical GTM implementation skills (tags, triggers, conversions).
• A/B testing across ads and landing pages.
• Strong understanding of funnel analytics.

Mindset & Work Style

• Strong analytical and data-driven mindset.
• Ability to own the entire performance domain independently.
• Understanding how performance decisions impact CAC and pipeline.
• Good English communication.

Nice-to-Have:

• Experience in B2B / SaaS.
• Dashboard creation in Looker Studio / Power BI.
• Familiarity with user behavior analytics tools.
• Basic collaboration experience with Product and Creative teams.
• Experience in defining ICP (Ideal Customer Profile) and building Messaging Frameworks.
• Ability to conduct deep Messaging Analysis and competitive value-proposition mapping.
• Knowledge of Keyword Clustering methods for structuring campaigns and landing pages.
• Strong UTM Structuring skills for clean, scalable performance tracking.
• Experience building KPI Frameworks and measurement models for performance reporting.
• Basic understanding of Data Layer structure and implementation in GTM.
• Ability to design cross-channel User Journeys aligned with funnel stages.
• Experience with scaling strategies (horizontal and vertical campaign scaling).

We are looking for an experienced Solution Architect with strong expertise in IoT. You will actively participate in presale activities, discovery phases and design and guide the implementation of end-to-end solutions that combine IoT data and cloud services. You will work closely with engineering teams, product managers, and business stakeholders to build architectures that are scalable, secure, and aligned with business goals.

Requirements:

• 7+ years in software engineering, including 3+ proven experience as a Solution Architect or senior technical lead in IoT-related projects
• Strong understanding of IoT ecosystems including hardware, firmware, connectivity options, and cloud platforms (AWS IoT, Azure IoT, GCP IoT alternatives)
• Hands-on experience with microservices, APIs, messaging systems, and event-driven architectures
• Familiarity with data ingestion, edge computing, and real-time analytics
• Solid understanding of security best practices for IoT (device identity, encryption, data protection)
• Proficiency in more than one programming languages (Python, .NET/C#, C/C++, Node.js)
• Experience with containerization and orchestration (Docker, Kubernetes) is a plus

Nice-to-Have Skills:

• Energy domain knowledge and experience
• Experience with digital twins, device management platforms, or industrial IoT systems
• Experience in monitoring or responsible AI practices
• Knowledge of embedded systems or hardware design
• Certifications (AWS/Azure/GCP Architect) are an advantage

Job responsibilities:

• Actively participate in the presale and discovery activities
• Collaborate with cross-functional teams to translate business needs into architectural requirements, constraints, and quality attributes
• Design and document distributed IoT solution architectures including devices, connectivity, cloud components, APIs, data pipelines, and integrations
• Lead technical decision-making and ensure architectural coherence across IoT initiatives
• Evaluate IoT technologies, frameworks, and standards (e.g., MQTT, DNP3, OPC, Azure/AWS IoT, vector databases, agentic frameworks)
• Define NFRs, ensure high standards of security, reliability, performance, and data governance across workloads
• Guide development teams through implementation and provide architectural oversight throughout the project lifecycle
• Produce architecture diagrams, documentation, and technical guidelines

 Softsich is a young, ambitious, and fast-growing company creating innovative digital products.
We’re looking for a CRM Specialist who can combine analytics, creativity, and a systematic approach to user engagement at Softsich.
 

Your key responsibilities will include:

 – Launch promo campaigns, tournaments, and seasonal events.
 – Organize raffles and engagement activities to retain and re-activate users.
 – Analyze the performance of campaigns and promotions.
 – Develop promotion mechanics and prepare technical requirements for developers.
 – Communicate with users via email, SMS, messengers, push notifications, and social media.
 – Set up trigger-based and automated communication flows.
 – Brief and coordinate design, copywriting, and analytics teams.
 – Conduct market and competitor analysis.

It’s a match if you have:

 – 1+ year of experience in CRM marketing.
 – English proficiency at the Intermediate level.
 – Experience working with email/SMS/Web-push channels.
 – Ability to create segments and automation flows.
 – Understanding of HTML/CSS for editing email templates.
 – Ability to work with analytical reports.

What we offer:

 – Flexible schedule and the choice to work remotely or from our offices in Kyiv or Warsaw.
– 24 paid vacation days, sick leave, and medical insurance (in Ukraine; other countries in progress).
 – A friendly team where it’s easy to ask questions, learn, and be yourself.
 – Coverage of expenses for professional events.
 – Birthday greetings, team buildings, and plenty of real teamwork.
 – Zero support or cooperation with the aggressor country or any related businesses.
 

If this approach resonates with you — feel free to apply 🚀

Job Description

- Experience as a tech lead for a team of 7-10 engineers

- Experience with Swift is a must. Experience with Flutter/Android is highly beneficial

- Experience with SmartWatch and CarPlay development is highly beneficial

- Experience with REST

- Experience with BLE (for SmartWatch)

- Sens of good design/ui, understanding Apple design guidelines

Job Responsibilities

- Working with Architect, BA, UI/UX to draft and groom project requirements

- Working with Architect and developers both internally and on the client side to confirm technical requirements

- Set up development process for mobile team, supervise and improve mobile development process for Swift and Flutter

- Code review, setting up peer code review process

- Participate and coordinate task development

- Meetings with clients to report on the progress, address issues and blockers

- Write code

Department/Project Description

The project is a big enterprise application with a back office and a mobile client. We're going to extend its functionality with SmartWatch (WatchOS) and CarPlay applications. You will be part of a cross-functional, cross-geo team of developers, test engineers, ui/ux designers, and architects who will create applications from scratch and integrate them with the back-office API.

We’re looking for an organised and proactive HR Assistant to support our HR and Employer Branding teams. This role focuses on providing operational support across various HR tasks, coordinating company merchandise and gifts, and assisting with onboarding and offboarding processes. If you’re detail-oriented, enjoy working with people, and feel comfortable handling multiple tasks at once, this role could be a great fit for you!

Key Responsibilities

HR Operations

Support onboarding and offboarding processes, including:

• Pre-onboarding activities: contacting newcomers and preparing everything for their first working day
• Preparing welcome packages 
• Meeting newcomers on their first day and organizing office visit tours
• Facilitating all required introductory meetings for newcomers
• Scheduling English placement tests 
• Providing all necessary access, registration in the IT loyalty club (issuance of a discount card), etc
• Support employees with various questions throughout their entire trial period 
• Preparing farewell gifts and supporting offboarding activities

Internal systems

• Maintaining accurate and up-to-date employee records
• Operational support in organising performance management meetings, gathering feedback

Merch & Gifting

• Organise company gifts for birthdays, work anniversaries, clients, and events
• Research new gift ideas, market prices
• Manage the budget for all merchandise
• Communicate with employees and suppliers to make sure everything is ordered, branded, and delivered on time
• Keep track of stock, update gift lists, and manage delivery details

Provide support with additional HR & Recruiting activities, such as internal communications, internal events, and other tasks within the department’s scope.

Requirements

• An understanding of HR functions in IT company
• A basic knowledge of how an IT company operates
• Strong organizational and communication skills
• Attention to detail and the ability to manage multiple tasks simultaneously
• Creative mindset and interest in employer branding or corporate culture initiatives
• Proficiency with Google Workspace (Docs, Sheets, Forms) and Slack
• English — Intermediate strong level or higher

Nice to Have

• Finished professional HR courses
• Experience working with vendors, managing small budgets, or running similar activities as described above
• Conversational Polish

Interview stages

1. Call with recruiter
2. Test Task
3. Interview with HR Director and HRBP

Hi!
We're excited to introduce you to Softsich! 
We are looking for an energetic and client-oriented VIP Support Manager who will become a trusted partner to our most valuable customers. If you're great at building trust, offering personalized solutions, and delivering premium service - this role is for you!

Key Responsibilities:

• Providing excellent customer service via online chat and email.
• Handling customer inquiries, including questions related to registration, bonuses, transactions, and other technical aspects.
• Supporting customers in resolving issues and conflict situations through effective communication and finding optimal solutions.
• Ensuring high-quality service in full compliance with internal procedures and service standards.
• Additionally motivating customers to make deposits and increasing brand retention.
   

Our Ideal Candidate Has:

• 1+ year of experience as a VIP / Customer Support Representative in the marketing industry.
• English level: Upper-intermediate+ 
• Experience using CRM tools such as LiveChat, Zendesk, Freshdesk, Intercom, or similar.
• Understanding of the marketing industry - basic knowledge of game rules, bonus systems, technical features, and responsible gaming principles.
• Strong problem-solving skills - the ability to analyze situations and quickly find effective solutions for customer issues.
• Excellent communication and teamwork skills.
• A high sense of responsibility and the ability to thrive in a fast-paced environment.
   

What we offer:

• Flexible schedule and freedom to choose your work format: remote or from our offices in Kyiv or Warsaw.
• 24 paid vacation days, sick leave, and medical insurance (already available in Ukraine; other locations -  in progress).
• A team where it’s easy to ask questions, learn, contribute, and be yourself.
• Coverage for professional events, training, and certifications.
• Team buildings, birthday gifts, and a community that truly cares.
• Zero business ties with the aggressor country - and we’re proud of that.
   

Send us your CV now to learn more!