Jobs at Djinni

We are looking for a proactive Retention Manager to take ownership of our user lifecycle strategy. If you know how to turn a "new user" into a "loyal player" using data, smart segmentation, and AI — we want to meet you.

📍 The Role: You will take ownership of the player lifecycle, ensuring our users stay engaged, active, and loyal.

• Campaigns: Create and execute multi-channel campaigns (Email, SMS, In-App, Web Push).
• Journey Building: Design automated workflows covering Onboarding, Activation, and Reactivation stages.
• Segmentation: Utilize RFM analysis and behavioral data to target the right players with the right message.
• Optimization: Run A/B tests to boost Open Rates, CTR, and Conversion.
• Innovation: Actively use AI tools to generate content, build logic, and streamline workflows.

🛠 Tech Stack: Experience with Customer.io, Smartico, Fasttrack, or Optimove is a strong advantage.

👤 About You:

• Experience: 1.5–3 years in CRM / Retention Marketing.
• Industry: Experience in iGaming or digital products is highly preferred.
• Skills: Strong grasp of lifecycle marketing, segmentation, and copywriting.
• Mindset: Analytical approach to data and a creative approach to problem-solving.
• Tech-savvy: You are comfortable using AI for automation and content generation.

⭐️ We Offer:

• Format: Remote work, 5/2 schedule.
• Payments in USDT (white crypto);
• Remuneration: Competitive salary + bonuses based on the results of the department you build.
• Growth: Opportunity for growth within the project.
• Benefits: Paid vacation and sick leave.

We are looking for a proactive Retention Manager with proven experience in the Italy GEO to take ownership of our user lifecycle strategy. If you know how to turn a "new user" into a "loyal player" using data, smart segmentation, and AI — we want to meet you.

📍 The Role

• Market Ownership: You will take ownership of the player lifecycle specifically for the Italian market, ensuring our users stay engaged, active, and loyal.
• Localized Campaigns: Create and execute multi-channel campaigns (Email, SMS, In-App, Web Push) tailored to the Italian audience.
• Journey Building: Design automated workflows covering Onboarding, Activation, and Reactivation stages.
• Segmentation: Utilize RFM analysis and behavioral data to target the right players in the IT market with the right message.
• Optimization: Run A/B tests to boost Open Rates, CTR, and Conversion.
• Innovation: Actively use AI tools to generate content, build logic, and streamline workflows.

🛠 Tech Stack

• Experience with Customer.io, Smartico, Fasttrack, or Optimove is a strong advantage.

👤 About You

• Experience: 1.5–3 years in CRM / Retention Marketing.
• GEO Expertise: Practical experience and a deep understanding of the Italian market (Italy GEO) is essential.
• Industry: Experience in iGaming or digital products is highly preferred.
• Skills: Strong grasp of lifecycle marketing, segmentation, and copywriting.
• Mindset: Analytical approach to data and a creative approach to problem-solving.
• Tech-savvy: You are comfortable using AI for automation and content generation.

⭐️ We Offer

• Format: Remote work, 5/2 schedule.
• Payments: In USDT.
• Remuneration: Competitive salary + bonuses based on the results of the department you build.
• Growth: Opportunity for growth within the project.
• Benefits: Paid vacation and sick leave.

We are looking for a proactive Retention Manager with proven experience in the Greek (GR) GEO to take ownership of our user lifecycle strategy. If you know how to turn a "new user" into a "loyal player" using data, smart segmentation, and AI — we want to meet you.

📍 The Role

• Market Ownership: You will take ownership of the player lifecycle specifically for the Greek market, ensuring our users stay engaged, active, and loyal.
• Localized Campaigns: Create and execute multi-channel campaigns (Email, SMS, In-App, Web Push) tailored to the Greek audience.
• Journey Building: Design automated workflows covering Onboarding, Activation, and Reactivation stages.
• Segmentation: Utilize RFM analysis and behavioral data to target the right players in the Greek market with the right message.
• Optimization: Run A/B tests to boost Open Rates, CTR, and Conversion.
• Innovation: Actively use AI tools to generate content, build logic, and streamline workflows.

🛠 Tech Stack

• Experience with Customer.io, Smartico, Fasttrack, or Optimove is a strong advantage.

👤 About You

• Experience: 1.5–3 years in CRM / Retention Marketing.
• GEO Expertise: Practical experience and a deep understanding of the Greek market (GR GEO) is essential.
• Industry: Experience in iGaming or digital products is highly preferred.
• Skills: Strong grasp of lifecycle marketing, segmentation, and copywriting.
• Mindset: Analytical approach to data and a creative approach to problem-solving.
• Tech-savvy: You are comfortable using AI for automation and content generation.

⭐️ We Offer

• Format: Remote work, 5/2 schedule.
• Payments: In USDT.
• Remuneration: Competitive salary + bonuses based on the results of the department you build.
• Growth: Opportunity for growth within the project.
• Benefits: Paid vacation and sick leave.

We are looking for a proactive Retention Manager with proven experience in the UK GEO to take ownership of our user lifecycle strategy. If you know how to turn a "new user" into a "loyal player" using data, smart segmentation, and AI — we want to meet you.

📍 The Role

Market Ownership: You will take ownership of the player lifecycle specifically for the UK market, ensuring our users stay engaged, active, and loyal.

Localized Campaigns: Create and execute multi-channel campaigns (Email, SMS, In-App, Web Push) tailored to the British audience.

Journey Building: Design automated workflows covering Onboarding, Activation, and Reactivation stages.

Segmentation: Utilize RFM analysis and behavioral data to target the right players in the UK market with the right message.

Optimization: Run A/B tests to boost Open Rates, CTR, and Conversion.

Innovation: Actively use AI tools to generate content, build logic, and streamline workflows.

🛠 Tech Stack

Experience with Customer.io, Smartico, Fasttrack, or Optimove is a strong advantage.

👤 About You

Experience: 1.5–3 years in CRM / Retention Marketing.

GEO Expertise: Practical experience and a deep understanding of the UK market (UK GEO) is essential.

Industry: Experience in iGaming or digital products is highly preferred.

Skills: Strong grasp of lifecycle marketing, segmentation, and copywriting.

Mindset: Analytical approach to data and a creative approach to problem-solving.

Tech-savvy: You are comfortable using AI for automation and content generation.

⭐️ We Offer

Format: Remote work, 5/2 schedule.

Payments: In USDT.

Remuneration: Competitive salary + bonuses based on the results of the department you build.

Growth: Opportunity for growth within the project.

Benefits: Paid vacation and sick leave.

We are looking for a proactive Retention Manager with proven experience in the Netherlands (NL) GEO to take ownership of our user lifecycle strategy. If you know how to turn a "new user" into a "loyal player" using data, smart segmentation, and AI — we want to meet you.

📍 The Role

• Market Ownership: You will take ownership of the player lifecycle specifically for the Dutch market, ensuring our users stay engaged, active, and loyal.
• Localized Campaigns: Create and execute multi-channel campaigns (Email, SMS, In-App, Web Push) tailored to the Dutch audience.
• Journey Building: Design automated workflows covering Onboarding, Activation, and Reactivation stages.
• Segmentation: Utilize RFM analysis and behavioral data to target the right players in the Netherlands with the right message.
• Optimization: Run A/B tests to boost Open Rates, CTR, and Conversion.
• Innovation: Actively use AI tools to generate content, build logic, and streamline workflows.

🛠 Tech Stack

• Experience with Customer.io, Smartico, Fasttrack, or Optimove is a strong advantage.

👤 About You

• Experience: 1.5–3 years in CRM / Retention Marketing.
• GEO Expertise: Practical experience and a deep understanding of the Dutch market (NL GEO) is essential.
• Industry: Experience in iGaming or digital products is highly preferred.
• Skills: Strong grasp of lifecycle marketing, segmentation, and copywriting.
• Mindset: Analytical approach to data and a creative approach to problem-solving.
• Tech-savvy: You are comfortable using AI for automation and content generation.

⭐️ We Offer

• Format: Remote work, 5/2 schedule.
• Payments: In USDT.
• Remuneration: Competitive salary + bonuses based on the results of the department you build.
• Growth: Opportunity for growth within the project.
• Benefits: Paid vacation and sick leave.

We are looking for a technical and mathematically minded Product Manager to join and help scale our expanding Risk Tech team.

In a high-frequency, high-volume trading platform processing billions in volume across CFD, Crypto Spot, and Derivatives, Risk Tech is both the ultimate line of defense and a core driver of platform stability. As a Product Manager in this domain, you will drive the product strategy for real-time margin engines, exposure aggregation (A/B/C-book), microsecond anti-fraud protection, and portfolio risk management. You will act as the crucial bridge between Quantitative Analysts, Head of Risk & Dealing, and Systems Engineers building lock-free, low-latency backend architectures.

If you thrive at the intersection of quantitative finance, low-latency engineering, and capital protection, this role is for you.

Responsibilities

• Drive the product vision, technical roadmap, and PRDs for key areas within the Risk Tech domain (Margin Engines, Exposure Management, Anti-Fraud, Derivatives Risk, Stress Testing)
• Parter with Quants and the Head of Risk & Dealing to translate mathematical risk models (Monte Carlo, VaR, Volatility Surfaces) into deterministic algorithms for high-performance engineering teams
• Define edge-case handling rules for Black Swan scenarios, exchange de-pegging, and cascading liquidation events
• Collaborate with Dealing and Trading Ops teams to deliver high-performance internal admin tools, real-time risk monitors, and override APIs

• Conduct post-incident deep dives following major market movements to continuously optimize risk parameters and engine performance

   

Requirements

• 3+ years of Product Management experience in Risk Tech, Quantitative Trading, Crypto Derivatives Exchanges, or CFD Brokerages
• Deep knowledge of financial risk mechanics: Cross/Isolated Margin, Portfolio Margin, A/B/C-book operating models, Net Open Position (NOP) aggregation, and options risk metrics
• Solid understanding of low-latency backend architecture: lock-free concurrency, In-Memory data processing, IPC/Shared Memory, and financial protocols (FIX, WebSocket)

• Strong understanding of market microstructure, order book dynamics (L2/L3), matching engine mechanics, and liquidity bridging/routing

   

Will be a plus

• Proficiency in quantitative analysis concepts and data architectures: Python/SQL for risk modeling, time-series databases (ClickHouse), and Big Data processing
• Academic background in Quantitative Finance, Applied Mathematics, Computer Science, or Financial Engineering
• Practical familiarity with low-latency programming languages (C++, Rust, or C#)

• Direct experience with crypto-native liquidation mechanisms or options pricing models

   

We offer

• 20 paid vacation days per year
• 10 paid sick leave days per year
• Public holidays as per the company's approved Public holiday list
• Medical insurance
• Opportunity to work remotely
• Professional education budget
• Language learning budget
• Wellness budget (gym membership, sports gear and related expenses)

About RiskSeal

RiskSeal is a B2B startup serving fintech clients globally. Our API-first credit risk management platform enables digital banks and consumer lenders to simplify onboarding through data-driven insights.

We are growing rapidly and value collaboration with passionate, creative professionals. Join us to innovate, contribute your expertise, and grow alongside our team.

Headquarters: Dallas, Texas, USA

European Office: Warsaw, Poland

Job Description

We are looking for a motivated Data Scientist to join our team in a fully remote role. The ideal candidate has experience in credit risk modelling, strong Python and SQL skills, as well as hands-on experience with scoring models. You will build and optimize advanced credit risk and anti-fraud models by leveraging machine learning, anomaly detection, and alternative data alongside traditional scoring. Working with client data, you will translate complex algorithmic outputs into clear, actionable insights for clients, partners, and internal teams.

What we're looking for:

• 2+ years of experience in credit risk modelling.
• Solid knowledge of classical methods (logistic regression, decision trees, scorecards) and ML (boosting, random forests, neural networks).
• Strong Python and SQL skills.
• Background in a bank, fintech, or data vendor environment.
• Experience with PD modelling, scoring, and portfolio performance metrics.
• Comfortable working end-to-end: from raw data to a validated, production-ready output.
• Able to present findings clearly to non-technical audiences, including clients and business partners.
• Upper-Intermediate English level or higher.

What you'll be doing:

• Build, test, validate, and implement predictive credit risk, scoring, and anti-fraud models.
• Analyze complex client data and alternative data streams to uncover hidden insights and deliver data-driven recommendations that guide strategic decisions.
• Continuously monitor and audit model performance (tracking drift, Gini, and PSI) to ensure long-term stability and accuracy.
• Design and experiment with new data attributes, leveraging digital footprint and transactional data to improve model predictability.
• Present analytical findings, model performance reports, and innovative ideas directly to clients, partners, and internal teams.
• Conceptualize new analytical products, scorecards, and advanced data solutions to expand RiskSeal's product offering.
• Partner closely with business, product, and tech teams to deploy models and seamlessly turn data insights into scalable, real-world value.

Nice to Have

• Experience working with alternative data sources.
• Knowledge of model governance and validation frameworks.
• Experience presenting analytical solutions directly to clients.
• Exposure to fintech products, digital lending, or embedded finance.

What We Offer

● A fully remote, full-time role in a growing product fintech company
● A fast-paced environment with minimal bureaucracy and quick decision-making
● The opportunity to work on credit risk models, scoring solutions, and real client data
● Direct collaboration with business, product, and tech teams
● The chance to contribute to analytical products that create real value for clients
● Competitive compensation and opportunities for professional growth

We are looking for a TypeScript Backend Developer to join our team and work on a web product, APIs, business process automation, and external integrations.
 

What you will do

Backend:

• Develop HTTP APIs for integration with the web interface.
• Work in a framework-agnostic approach; practical knowledge of Clean Architecture / Domain-Driven Design is a strong plus.
• Develop business process automation.
• Create reports and data migrations.
• Integrate with external HTTP APIs.
• Work with GNU/Linux, including project compilation, deployment, and log analysis.

Frontend:

• Build SPAs using React + MUI.
• Develop forms and data grids with complex filtering and pagination.
• Test the code you write.
   

Tech stack

• Node.js
• TypeScript 5.x, strict mode
• Express.js
• React + MUI
• Vite
• ESLint / Prettier
• Jest
• MySQL + PostgreSQL
• SQL / DDL
• GNU/Linux
   

What we are looking for

• Experience building HTTP APIs.
• Solid database skills.
• Understanding of framework-agnostic development.
• Understanding of Clean Architecture.
• Basic GNU/Linux and command-line skills.
• Ability to write and test clean, maintainable TypeScript code.
   

What we offer

• Fully remote work.
• 20 working days of paid vacation.
• One additional day off every month.
• Paid sick leave.
• An interesting project with opportunities for professional growth.
   

If you enjoy backend development with TypeScript, working with APIs and data, and don't mind occasionally diving into frontend tasks, we'd be happy to hear from you.

About RiskSeal

RiskSeal is a B2B startup serving fintech clients globally. Our API-first credit risk management platform enables digital banks and consumer lenders to simplify onboarding through data-driven insights.

We are growing rapidly and value collaboration with passionate, creative professionals. Join us to innovate, contribute your expertise, and grow alongside our team.

Headquarters: Dallas, Texas, USA

European Office: Warsaw, Poland

Learn more: https://riskseal.io/ 

Job Description

We are looking for a motivated Credit Risk Analyst to join our team in a fully remote role. The ideal candidate has experience in credit risk modelling, strong Python and SQL skills, as well as hands-on experience with scoring models. You will build and optimize advanced credit risk and anti-fraud models by leveraging machine learning, anomaly detection, and alternative data alongside traditional scoring. Working with client data, you will translate complex algorithmic outputs into clear, actionable insights for clients, partners, and internal teams.

What we're looking for:

• 2+ years of experience in credit risk modelling.
• Solid knowledge of classical methods (logistic regression, decision trees, scorecards) and ML (boosting, random forests, neural networks).
• Strong Python and SQL skills.
• Background in a bank, fintech, or data vendor environment.
• Experience with PD modelling, scoring, and portfolio performance metrics.
• Comfortable working end-to-end: from raw data to a validated, production-ready output.
• Able to present findings clearly to non-technical audiences, including clients and business partners.
• Upper-Intermediate English level or higher.

What you'll be doing:

• Build, test, validate, and implement predictive credit risk, scoring, and anti-fraud models.
• Analyze complex client data and alternative data streams to uncover hidden insights and deliver data-driven recommendations that guide strategic decisions.
• Continuously monitor and audit model performance (tracking drift, Gini, and PSI) to ensure long-term stability and accuracy.
• Design and experiment with new data attributes, leveraging digital footprint and transactional data to improve model predictability.
• Present analytical findings, model performance reports, and innovative ideas directly to clients, partners, and internal teams.
• Conceptualize new analytical products, scorecards, and advanced data solutions to expand RiskSeal's product offering.
• Partner closely with business, product, and tech teams to deploy models and seamlessly turn data insights into scalable, real-world value.

Nice to Have

• Experience working with alternative data sources.
• Knowledge of model governance and validation frameworks.
• Experience presenting analytical solutions directly to clients.
• Exposure to fintech products, digital lending, or embedded finance.

What We Offer

● A fully remote, full-time role in a growing product fintech company
● A fast-paced environment with minimal bureaucracy and quick decision-making
● The opportunity to work on credit risk models, scoring solutions, and real client data
● Direct collaboration with business, product, and tech teams
● The chance to contribute to analytical products that create real value for clients
● Competitive compensation and opportunities for professional growth

About the Company
We are an ambitious global player setting new standards for how businesses work with digital assets. Our non-custodial crypto solution helps PSPs, IT companies, and financial businesses worldwide build their own digital asset infrastructure. The product is entering a new stage: the platform is actively evolving, and an open-source version is in development.

About the Role
We are looking for a Business Development Manager for our partner. You will drive international growth by opening new markets, building strategic partnerships, and closing high-value B2B deals. We need a proactive BDM who can open doors at the C-level and turn opportunities into long-term revenue.

Key Responsibilities

• Identify new markets, client segments, and business opportunities globally.
• Build strategic, channel, and referral partnerships with PSPs, payment providers, exchanges, fintech companies, and IT integrators.
• Research target accounts and engage C-level decision-makers.
• Lead high-value deals end to end, from discovery and proposals to negotiations and closing.
• Structure partnership models (revenue-share, licensing, referral, white-label).
• Represent the company at industry conferences and events.
• Share market insights with Product and Management to shape the go-to-market strategy.
• Keep the CRM and pipeline up to date and report on results.

Requirements

• Experience in Web3, Crypto, Blockchain, FinTech, Payments, Digital Assets, or related sectors.
• 3+ years in Business Development or B2B sales of tech or infrastructure products.
• A proven track record of building partnerships and closing high-value deals.
• Strong negotiation and presentation skills and confidence working with C-level executives.
• Strategic thinking, independence, and ownership.
• English sufficient for professional negotiations.

Nice to Have

• Experience with crypto infrastructure products (wallets, payment gateways, on/off-ramp).
• An established network in PSP, payments, fintech, or crypto.
• Regular participation in industry conferences.

What We Offer

• Direct impact on business growth and partnership strategy.
• An international product in the fast-growing digital assets industry.
• A dynamic environment with strong opportunities for professional growth.

Inforce is a Software Development Company that provides a full range of top-quality IT services. Our mission is to develop first-class applications and Websites to provide our clients with the best solutions for maximizing their profits and converting their ideas into reality.

Requirements:

• Knowledge of Golang.
• Understanding of REST APIs and databases.
• Willingness to learn and grow as a developer.
• Good English reading and writing skills (B1 level).
• Ability to work remotely and manage your time.

Responsibilities:

• Learn and write clean, simple Go code.
• Help develop and test backend services.
• Work with databases and APIs.
• Fix bugs and support existing projects.
• Take part in code reviews and daily team meetings.
  
   

We offer:

• Competitive salary
• Interesting and challenging projects
• Future career growth opportunities
• Paid sick leave and working day vacation
• A friendly team of professionals
• The company covers 50% of the cost of courses you need
• Exciting team-building activities and corporate parties

About the role
We're a crypto casino / iGaming product looking for an SMM specialist to own our Twitter (X) and grow our audience.

Responsibilities

• Full management of our Twitter (X) account: content plan, posts, threads, replies, engagement
• Writing posts that attract new and target audiences
• Tracking trends in crypto and gambling Twitter and reacting quickly to news
• Community work: replies, reposts, collabs, activities (giveaways, contests, etc.)
• Analyzing metrics (reach, engagement, follower growth) and adjusting strategy
• Helping with influencer partnerships (based on interest and experience)

Requirements

• Experience running a Twitter (X) account for a product or brand, with growth cases to show
• Ability to write engaging posts in English and a solid feel for the Twitter format
• Understanding of the crypto market and its audience
• Self-driven, able to keep a consistent posting schedule

Nice to have

• Experience with crypto casinos, iGaming, or crypto projects
• Knowledge of the Twitter influencer landscape: who's who, how to approach them, typical rates
• Experience with analytics and scheduling tools

We are looking for a Casino Manager with hands-on experience in online casino operations who will take ownership of the day-to-day casino product: game content, lobby management, bonuses, providers, performance analysis, and player-related cases.

We need someone who understands how an online casino works from the inside — comfortable working with Casino Admin Panels, configuring bonuses, analyzing game performance, and investigating game and bonus-related issues.

What You Will Do

Casino Content & Lobby Management

• Manage the game lobby, categories, filters, and game collections.
• Manage game positioning across Featured, Recommended, New Games, and other sections.
• Create seasonal and promotional game collections.
• Monitor game performance and optimize visibility and positioning.
• Control game availability and GEO restrictions.
• Coordinate new game releases, replacements, and removals.

Game Providers Management

• Communicate with game providers and aggregators on operational and promotional topics.
• Coordinate the integration and launch of new providers and games.
• Coordinate new releases, promotional activities, and special conditions.
• Handle operational and technical game-related issues.
• Work with game sessions, rounds, bet/win discrepancies, and other game incidents.
• Monitor the performance of individual games and providers.

Casino Performance & Analytics

• Monitor key Casino KPIs: GGR, NGR, turnover, bets, active players, deposits.
• Analyze game and provider performance.
• Identify top-performing and underperforming casino content.
• Analyze player behavior and gaming preferences.
• Prepare regular reports and recommendations based on performance data.

Casino Promotions & Bonuses

• Plan and launch casino promotions.
• Create and configure bonuses in the Casino Admin Panel.
• Control bonus mechanics, activation conditions, and eligibility criteria.
• Ensure bonuses are available to the correct player segments.
• Monitor automated bonuses and verify correct bonus crediting and wagering.
• Work closely with CRM/Retention teams on casino-related campaigns.
• Analyze bonus and promotional campaign performance.

Retention & VIP

• Collaborate with CRM/Retention teams on casino-related campaigns.
• Define and manage casino player segments.
• Prepare relevant offers for VIP and high-value players.
• Use player and gaming data to support retention and reactivation campaigns.

Player Cases & Troubleshooting

• Handle game and bonus-related cases escalated by the Support team.
• Investigate game sessions, rounds, bets, wins, and bonus history in the Admin Panel.
• Resolve cases involving stuck games, missing bets/wins, incorrect bonus crediting, or wagering issues.
• Request additional information from providers and aggregators when required.
• Make decisions on cases and provide Support with the final resolution.
• Identify recurring issues and coordinate their resolution with relevant teams.

Player Feedback & Compliance

• Monitor player feedback across review and affiliate platforms.
• Identify recurring complaints, product issues, and negative trends.
• Coordinate with Support/Operations on relevant player cases.
• Escalate critical issues to responsible teams.
• Use player feedback to identify opportunities to improve casino content and product experience.
• Control GEO and game restrictions.
• Ensure casino operations comply with Responsible Gambling requirements together with relevant teams.

What We Expect

• 1+ year of experience in iGaming / online casino.
• Hands-on experience working with a Casino Admin Panel.
• Mandatory experience configuring and managing casino bonuses.
• Understanding of key Casino KPIs: GGR, NGR, turnover, bets, active players, deposits.
• Understanding of game lobby management, casino content, player segmentation, and promotional mechanics.
• Ability to analyze performance data and make data-driven decisions.

Will be a plus:

• Experience working directly with game providers and aggregators.
• Experience investigating game sessions, rounds, bets, wins, and bonus history.
• Experience resolving complex game and bonus-related cases.
• Experience working with VIP / high-value players.
• Experience collaborating with CRM/Retention teams.

We're looking for a commercially sharp payments professional to own our PSP and payment-provider ecosystem from the business side - spotting the next great provider before competitors do, negotiating terms that actually move the needle, and making sure every contract we sign is one we're happy to live with.

This is a business development and relationship role, not a technical one. You won't be configuring gateways - you'll be researching the market, building the pipeline, sitting across the table in negotiations, and keeping our contracts and compliance position airtight. You'll work closely with our PSP Integrations Manager (who owns the technical build) plus Legal, Compliance and Finance.

What you'll do

• Continuously research the payments landscape and competitor payment offerings - know who's entering the market, who's improving pricing, and where we have a gap before it becomes a problem.
• Build and manage a pipeline of prospective PSPs, acquirers, aggregators and local payment-method providers, and represent us at industry events.
• Lead commercial negotiations - processing fees, FX, reserves, settlement terms, SLAs - backed by real market benchmarking.
• Own contract and business-terms management end to end: coordinate redlines with Legal, track renewals well ahead of expiry, and maintain a single source of truth for every provider's commercial terms.
• Coordinate with Compliance on licensing fit and KYB onboarding for every new provider, before anything reaches signature.
• Manage ongoing commercial relationships with key providers, including quarterly business reviews.
• Report regularly to Payments leadership on pipeline, negotiation status, renewal risk and market intelligence.

What we're looking for

• 4+ years in payments business development, commercial partnerships or PSP/vendor relationship management - ideally in iGaming, fintech or another regulated high-risk online sector.
• A track record of negotiating and closing provider contracts, with real, quantifiable outcomes.
• Contract-literate: comfortable reading and challenging fee schedules, reserve terms, SLAs and termination clauses.
• A researcher's instinct - you build market intelligence proactively, not just react to what lands in your inbox.
• Working knowledge of the payments landscape relevant to iGaming (card acquiring, APMs, wallets, open banking, crypto, local methods).
• Comfortable coordinating with Compliance/Legal as a routine part of the job.
• Strong written and verbal negotiation skills.

Nice to have

• An existing network of PSP/acquirer/aggregator contacts in iGaming.
• Negotiation experience across multiple Tier-1 markets (UK/IE, Canada, ANZ, DACH, Nordics, Benelux).
• Experience with vendor KYB/compliance onboarding processes.
• Experience building a market-intelligence or competitor-tracking function from scratch.

What's on offer

• Competitive salary;
• Remote work in a flexible environment;
• 20 working days of paid vacation and education projects;
• Great product with our software solution;
• Opportunity for growth at professional levels, attending top industry events and conferences, and international workshops at our competence centers.

This position entails a schedule that is not always the standard Monday-Friday 5-day workweek, shifts may fall on weekends or in the evening.

The Role

We're looking for a strategic, data-driven Head of VIP to own the design, performance, and continuous optimization of our VIP retention program across T1 and T2 casino markets. You'll set the strategy, bring innovation, novel ideas, own the numbers, and lead through a dedicated VIP Team Leader who runs day-to-day execution. You'll spend your time on segmentation, cohort analysis, program design, and cross-functional influence, stepping into the player-facing world only for your top 10–20 Tier-1 accounts and genuine crisis escalations.

What You'll Own

• Strategic Analytics: Design and maintain our multi-tier segmentation (Mass Market / Pre-VIP / VIP) and cohort framework (Active, Churn, Reactivated, New), and deliver 7-day, 14-day, and monthly performance intelligence across every project and market.
• Program Strategy and Tactics: Own the annual VIP Retention Marketing Calendar — campaign design, offer mechanics, seasonal activations, and a structured testing roadmap.
• Retention & Reactivation: Build predictive churn early-warning capability, design win-back mechanics, and personally step in on high-stakes closure situations escalated by your Team Leader.
• Business Performance: Own retention rate, churn reactivation, NGR/deposit growth, LTV, bonus efficiency ratio, and surplus margin — and report on them monthly to leadership.
• Cross-Functional Leadership: Partner with Product, Marketing, CRM, Compliance, and Finance to keep VIP strategy aligned with the wider business, and represent the segment at board level.
• Team Leadership: Set the department's KPI framework and give strategic direction to your VIP Team Leader — who owns scheduling, coaching, QA, and the day-to-day player relationship.

What We're Looking For

• Proven track record building or scaling a VIP program in iGaming/gambling, ideally across regulated T1/T2 markets.
• Fluency with the metrics that actually run a VIP book: NGR (not just GGR), cohort-based LTV, LTV:CAC, bonus efficiency, and surplus margin.
• Experience leading through a manager layer rather than running a desk personally — comfortable setting direction and holding a Team Leader accountable to KPIs, not doing the coaching yourself.
• Strong cross-functional influence — you've shaped Product, Marketing, and Compliance decisions with data, not just requested changes.
• Working knowledge of the regulatory constraints that shape VIP marketing in T1/T2 markets (e.g. UK affordability checks, MGA/EU advertising rules, responsible gambling obligations).

🎓 Education & Experience:

• Bachelor’s degree in Business, Marketing, or a related field.
• A minimum of 3 years of experience in VIP management or a similar role, with at least 2 years in a leadership position.

🌍 Why You Should Join Us

• Competitive Compensation: Enjoy a highly competitive salary and performance-based bonuses.
• Remote Flexibility: Work from anywhere as part of an international and geographically diverse team.
• Professional Growth: We invest in your career development with ample opportunities for learning and growth.
• Exciting Challenges: Join a forward-thinking, fast-growing company at the forefront of the iGaming industry.

Ready to take your VIP expertise to the next level? Apply now and help us redefine the VIP experience, shape the future of player engagement, and make a lasting impact in the iGaming world.

🚀 Apply today and become part of something truly special! 🚀