Jobs at Djinni

Boosty Labs is a leading software development company specializing in Web3, Blockchain, Fintech, AI, and Cloud solutions, with a team of 150+ skilled experts. Since 2017, we have completed over 250 projects for industry leaders like Ledger, Consensys, Near, and many others, delivering custom solutions for businesses of any size.

Requirements:

● 2+ years of experience as a System Administrator
● Experience with Atlassian products, Google Workspace (G Suite), Slack, and Replit
● Experience with monitoring systems
● Strong troubleshooting skills, including network and computer-related issues
● Experience with software installation and configuration
● Knowledge of system security, including intrusion detection and access controls
● Knowledge of data backup and recovery
● Intermediate English

Responsibilities:

● Manage network servers, systems, and technology tools
● Set up and manage user accounts and workstations
● Monitor system performance and maintain systems according to business
requirements
● Troubleshoot technical issues, network problems, and system outages
● Ensure system security through access controls, backups, and firewalls
● Install, configure, and upgrade systems, software, and hardware
● Stay up to date with new technologies and system releases
● Develop expertise and provide training to employees on new technologies and tools
● Build and maintain an internal IT wiki with technical documentation, manuals,
troubleshooting guides, and IT policies
● Maintain and improve backup and recovery processes
● Support the company in maintaining a secure, stable, and efficient IT environment

 

What we offer:

• Remote working format
• Flexible working hours
• Informal and friendly atmosphere
• The ability to focus on your work: a lack of bureaucracy and micromanagement
• 20 paid vacation days
• 7 paid sick leaves
• Education reimbursement

 

Recruitment process: Recruitment Interview — Final interview

Creatio is an AI CRM and workflow platform where people and AI agents work together - with no limits on users, agents, or scale. We help midsize and large organizations run customer workflows in the AI era. With a global team and a large ecosystem of partners, Creatio serves thousands of customers in over 100 countries and automates tens of millions of workflows daily. Genuine care for our clients and partners is at the heart of our DNA.

We’re proud to be recognized by top industry analysts as a Leader and Strong Performer in multiple Gartner and Forrester reports.

In 2025, Creatio was named to Inc.’s Best Workplaces list, recognizing our commitment to employee wellbeing and a strong workplace culture.

Who We’re Looking For

We are looking for an AI Software Engineer to design, build, evaluate, and operate AI-powered capabilities within the Creatio platform.

You will join the AI teams building the agent platform that enables AI agents to safely perform real work in the product: call tools and APIs, read and write data, maintain context, follow permissions, and escalate to humans when needed.

The team also owns the core infrastructure for testing, monitoring, logging, observability, and cost/performance control, ensuring AI agents are reliable, scalable, secure, and production-ready.

This role combines strong software engineering expertise with hands-on AI engineering experience. You will work on enterprise-grade AI solutions, including assistants, copilots, knowledge systems, semantic search, RAG-based capabilities, and agentic workflows.

Responsibilities:

• Design and implement AI-powered product features within the Creatio platform.
• Build assistants, copilots, agentic workflows, knowledge systems, RAG, and semantic search capabilities.
• Integrate LLM providers, tools, enterprise data sources, and MCP-based solutions.
• Develop and maintain backend services using C# and .NET.
• Build evaluation frameworks, quality gates, and observability practices for AI solutions.
• Monitor and improve the quality, latency, cost, reliability, and security of AI capabilities.
• Apply AI coding assistants and engineering agents as part of the daily development workflow.

Requirements:

• Strong experience with C# and .NET.
• Hands-on experience with LLMs, prompt engineering, function calling, and structured outputs.
• Understanding of agent architectures, MCP, RAG, embeddings, vector search, and semantic search.
• Experience with AI evaluation, observability, security, and Responsible AI practices.
• Solid understanding of API design, distributed systems, and software architecture.
• Experience with SQL databases, testing, CI/CD, and cloud-native development.
• DevOps fundamentals, including Docker containerization and basic Kubernetes knowledge.
• Strong knowledge of engineering best practices and production-grade software development.

What to expect from us:

• Growth & Development: Clear career paths, mentorship opportunities, and access to continuous learning to help you reach your full potential.
• Flexibility & Well-Being: We provide flexible work arrangements and initiatives that empower you to manage your schedule effectively, stay productive, and thrive both personally and professionally.
• Recognition & Impact: A culture that celebrates achievements, values your ideas, and empowers you to make real contributions from day one.
• Innovative Culture: Be part of a company that embraces new ideas, modern technologies, and bold thinking to stay ahead of the curve.
• Benefits & Rewards Package: We provide competitive compensation and benefits designed to support you and your family. Our rewards approach goes beyond salary, recognizing your contributions and commitment. The exact package may vary depending on your country of residence and employment type.

We are currently expanding our team and looking for a Media Buyer with hands-on experience in Meta Ads and TikTok Ads who can identify effective advertising strategies, scale campaigns, and deliver measurable business results.

This role is ideal for a specialist who understands not only how to launch campaigns but also how to turn hypothesis testing into sustainable project growth.

About company: KOFAX Agency is a full-service performance marketing agency that helps businesses grow through effective advertising, data-driven analytics, and a systematic approach to marketing.

We have been in the market for over 5 years, have delivered 200+ projects for clients across the US, Canada, and Europe, and hold Google Partner status. Our services include Google Ads, Meta Ads, TikTok Ads, SEO, and web development.

Key Responsibilities

• Campaign Management: Develop advertising strategies, prepare creative briefs, launch, optimize, and scale campaigns across Meta Ads and TikTok Ads.
• Hypothesis Testing: Systematically test ad funnels, audiences, creatives, and campaign setups within weekly sprints.
• Analytics and Optimization: Work with Meta Pixel and Conversions API (CAPI), analyze key performance metrics, and prepare reports.
• Scaling: Increase advertising budgets while maintaining target performance metrics.
• Client Communication: Discuss campaign results, advertising strategies, and next steps directly with clients in English.
• Performance Improvement: Identify growth opportunities, evaluate the effectiveness of decisions, and continuously improve campaign performance.

What We’re Looking For

• At least 2 years of experience in paid social advertising using Meta Ads and/or TikTok Ads.
• Hands-on experience scaling advertising campaigns, with measurable results to demonstrate.
• Experience working with e-commerce and service-based businesses.
• Understanding of advertising strategies for international markets.
• Confident knowledge of Meta Pixel, CAPI, and advertising analytics.
• English proficiency at B2 level or above for direct communication with clients.
• A structured, independent, and responsible approach, with the ability to justify decisions using data.

Nice to Have

• Experience managing substantial advertising budgets.
• Proven advertising funnels and campaign setups that have delivered results.
• Strong creative instincts and an understanding of which advertising concepts are most likely to perform well.

What We Offer

• Work format: Fully remote.
• Employment: Full-time.
• Trial period: One month at $500.
• After the trial period: $800–1,000 per month, depending on experience and the number of projects.
• Additional incentives: Bonuses based on the number of projects managed.
• Team: Collaboration with the Ads Team Lead and work with international clients across various business niches.

Recruitment Process

1. Initial Screening: Review of your CV, case studies, and answers to professional questions.
2. HR Interview: Discussion of your experience, motivation, professional goals, and expectations.
3. Final Interview with the CEO: Discussion of your professional approach, scaling experience, and mutual expectations.
4. Offer and Start Date: Agreement on the terms of cooperation and the beginning of the one-month trial period.

Ready to Join Us?

We’re looking for a specialist who can independently manage advertising campaigns, test hypotheses systematically, and identify scaling opportunities beyond basic campaign optimization.

If this sounds like your approach to performance marketing, we’d be happy to hear from you!

We are looking for a detail-oriented and highly responsible VIP Quality Control Manager to ensure exceptional service quality for our VIP Support Team. Your mission is to maintain the highest standards of communication, accuracy, and consistency, ensuring that every VIP player receives a world-class support experience.

The ideal candidate has a strong analytical mindset, excellent communication skills, deep understanding of quality assurance principles, and the ability to provide constructive, clear, and actionable feedback.

HOW YOU WILL MAKE AN IMPACT

1. Quality Evaluation

• Review and evaluate VIP Support interactions across all channels (chat, email, calls).
• Ensure accuracy, professionalism, and empathy in communication with high-value players.
• Score interactions based on internal QC standards and quality rubrics.

2. Feedback & Coaching

• Prepare detailed feedback for VIP Support Agents to help them improve communication, accuracy, and efficiency.
• Conduct brief coaching sessions when needed, focusing on service quality and best practices.

3. VIP Standards Control

• Ensure that all VIP communication meets the highest company standards and supports strong player relationships.
• Identify deviations and propose corrective actions to preserve the premium level of service.

4. Insights & Process Improvements

• Analyze recurring issues and service gaps within VIP Support.
• Propose improvements to scripts, workflows, guidelines, and processes that elevate service quality.

5. Dispute Handling

• Review disputes between agents and QC team members.
• Ensure fair, unbiased, and well-documented resolutions.

6. Reporting & Analytics

• Prepare weekly and monthly quality reports with insights and recommendations.
• Track accuracy trends, recurring mistakes, communication patterns, and success points.

7. Collaboration

• Work closely with the VIP Team Leads, QC Team Leads, and L&D to align on standards and share insights.
• Support improvements in coaching frameworks and training programs.
   

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• 1.5+ years of experience in Quality Control, Customer Support QA, VIP support, or a related role.
• Strong understanding of VIP player expectations, communication style, and service standards.
• Excellent analytical skills and attention to detail.
• Strong written communication and feedback-giving skills.
• Experience with QA tools, scorecards, and reporting dashboards.
• Ability to stay objective and make fair, data-driven decisions.
• Ability to work independently and manage multiple tasks in a fast-paced environment.
   

WHY YOU’LL LOVE IT HERE:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Unlimited vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
• Co-working space reimbursement to save your nerves from always working from home :)

We are looking for a highly skilled, client-focused Account Manager to oversee and expand relationships within their own VIP base. In this role, you will manage your own dedicated VIP portfolio, focusing on cultivating loyalty and long-term engagement with the same high-value clients. This position demands a strong mix of personalized customer engagement, data-driven insights, and strategic account growth. The successful candidate will be proactive, analytical, and capable of delivering tailored experiences that strengthen loyalty, enhance satisfaction, and drive consistent revenue growth.

HOW YOU WILL MAKE AN IMPACT

• VIP Relationship Management: Manage a dedicated portfolio of VIP clients, maintaining daily communication and building long-term loyalty by consistently engaging with the same high-value clients from your personal base.
• Multi-Channel Communication: Maintain regular contact with clients through emails, phone calls, and messengers, adapting tone and strategy to suit customers’ needs.
• Data & Metrics: Analyze client behavior and key metrics to identify opportunities for growth, retention, and reactivation.
• Upsell Strategy Development: Create and execute tailored upselling strategies to maximize clients’ value and increase revenue.
• Reporting: Prepare detailed reports on account performance, trends, and campaign outcomes.
• Cross-Department Collaboration: Work closely with other teams to coordinate strategies and deliver seamless customer experiences.

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• Previous experience in account management, customer relations, or sales (iGaming or betting industry experience is a plus).
• Strong communication skills, both written and verbal, with the ability to adapt across different channels.
• Analytical mindset with proficiency in working with KPIs, reports, and CRM systems.
• Target-driven with proven ability to implement upselling or cross-selling strategies.
• Fluency in English.

WHY YOU’LL LOVE IT HERE:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.

We are looking for an experienced VAS Project Manager in Telco who will own our value-added services end to end: from the first service concept, through operator integration and testing, to launch and the daily work of keeping services healthy and growing. 
 

If you know how mobile operators actually work (billing cycles, subscription and charging flows, the difference between a VAS that launches and one that earns), this role is for you 🫵 

About Us

We are Salasto, an Iraqi game-changer in Telco, Software, Game Development, and AI, based in Dubai, UAE. 
 

Our mission is to elevate Iraq’s tech industries to a global leadership level, with rapid expansion into international markets. 
 

The team offers a chance to grow alongside professionals in Telco, FinTech, Product & Game Development – a diverse and innovative environment with top-level professionals from Europe and Iraq.

What you will do

• Run VAS projects end to end: service concept → operator integration and testing → launch → post-launch support and iteration.
• Keep everyone aligned: daily communication with operators, external partners, and internal teams; clear ownership, clear deadlines, work that actually ships.
• Own service health: monitor stability and daily performance of live services, and act before small issues become outages.
• Resolve issues at the root: diagnose where a problem genuinely originates, then fix it or route it to the right person fast.
• Coordinate delivery: delegate to internal teams and contractors, and hold the line on quality and timelines.
• Manage service content: keep VAS-facing texts and visuals current, accurate, and on-brand.
• Represent our services publicly: run our social media presence so it reflects the quality of what we build.

Must Have

1. 4+ years in Telco, with hands-on VAS experience
2. Strong grasp of core operator functionality: billing cycles, charging and subscription flows, VAS lifecycle management
3. Proven track record leading VAS projects from concept through launch
4. Ownership mindset – you spot what needs doing and do it without being asked or reminded 
5. English C1 or above (all communication inside the company and with external parties is in English; speaking Arabic or Kurdish is not a requirement)

What we offer 

1. Remote full-time position (UTC+04:00, 8-hour work day)
2. Market-leading pay and company benefits (USD-denominated salary, paid sick leave, vacation, flexible hours)  
3. Yearly performance & compensation reviews 
4. Career growth (direct trajectory into Head of VAS )

Interviewing Process

1. Intro interview ⏱️ 30 min - learn more about Salasto’s mission and roadmap, while we get to know your background and mutual fit 
2. Test task ✍️ - showcase your experience, planning skills and strategic thinking with a hands-on solution 
3. In-depth interview ⏱️ 1 h - a deep-dive discussion based on the test task where we explore your approach and experience in detail

Head of Retention / Retention Team Lead / Senior CRM Manager

About the Role

We are looking for an experienced retention leader to own and evolve our CRM and retention function end-to-end. Depending on your background and ambitions, this role can be shaped as a hands-on Senior Manager, a Team Lead, or a Head of Retention. The core mission remains the same: build a data-driven, multichannel retention engine that drives player engagement, retention, LTV, and sustainable business growth.

Key Responsibilities

Retention Strategy & Lifecycle Management

• Develop and execute the overall retention and CRM strategy across all stages of the player lifecycle.
• Drive onboarding, engagement, reactivation, churn prevention, loyalty, and VIP retention initiatives.
• Build scalable user segmentation frameworks to improve personalization and communication efficiency.
• Define and optimize bonus strategies, promotional mechanics, loyalty programs, and gamification initiatives.
• Identify growth opportunities to increase retention, ARPU, NGR, and customer lifetime value.

CRM Campaign Management

• Design, launch, and optimize multichannel CRM campaigns across Email, SMS, Push Notifications, In-App Messaging, Onsite Communications, and Messengers.
• Develop automated trigger-based communication flows based on user behavior and lifecycle stages.
• Ensure communication strategies align with brand positioning and customer expectations.
• Implement structured A/B testing methodologies and continuously improve campaign performance.

Analytics & Performance Management

• Own and monitor key retention KPIs including:
  • Retention Rate
  • Churn Rate
  • ARPU
  • NGR
  • LTV
  • CTR
  • Conversion Rate
• Analyze player behavior and campaign performance to identify optimization opportunities.
• Collaborate with BI and Data teams to define reporting requirements and actionable dashboards.
• Prepare technical specifications for CRM platform enhancements, automation initiatives, and integrations.

Team Leadership & Cross-Functional Collaboration

• Build, mentor, and develop a high-performing CRM and Retention team.
• Conduct regular 1:1 meetings, performance reviews, coaching sessions, and career development planning.
• Define team KPIs, objectives, and performance standards.
• Collaborate closely with Product, BI, VIP, Support, Marketing, Affiliate, and Platform teams to ensure alignment on retention goals and initiatives.
• Act as the key stakeholder for CRM-related projects and retention-focused product improvements.

Requirements

• 3+ years of experience in CRM, Retention, or Lifecycle Marketing within iGaming.
• Proven understanding of player lifecycle mechanics and retention strategies.
• Experience managing or mentoring team members (1+ year preferred).
• Hands-on experience with CRM platforms, automation tools, and campaign management systems.
• Strong analytical mindset with deep understanding of retention and monetization metrics.
• Experience working with Tier-1 and European GEOs.
• Ability to operate effectively in a fast-paced, growth-oriented environment.
• Excellent communication, organizational, and stakeholder management skills.
• English level: Intermediate+ or higher.

Nice to Have

• Experience managing VIP retention initiatives.
• Experience with loyalty programs and gamification systems.
• Experience launching CRM processes from scratch.
• Experience working with BI tools and advanced segmentation models.

What We Offer

• Flexible working hours and fully remote work format.
• Unlimited vacation policy and paid sick leave.
• Competitive compensation package based on experience and expertise.
• Employee referral bonus program.
• Gifts and rewards for special occasions.
• 50% reimbursement of learning and professional development expenses.
• Sports and wellness compensation program.
• Co-working space reimbursement.
• Team-building activities and corporate events.
• Supportive and collaborative international team environment.

About the Company 

Sales'Up is a leading Creatio implementation partner, helping enterprise clients across FMCG, Agro, Finance and Pharma transform their business processes. Over 8+ years, we've delivered 100+ successful CRM projects and built our own industry-specific products. 

Join us to work on complex, real-world enterprise challenges and grow together! 

Role 

We are looking for a Junior Business Systems Analyst to join our team and work at the intersection of business needs and system configuration. You'll help gather and clarify requirements from enterprise clients, work hands-on with the system, and dive into data and dashboards — growing step by step into a full business analyst role on projects for market leaders in FMCG, Agro and Finance. 

Main Responsibilities 

• Get familiar with existing system logic and handle simple to medium configuration tasks based on defined specs 
• Verify that configured scenarios actually work from the end-user's perspective 
• Help gather and clarify requirements from clients — ask the right follow-up questions when a task is underspecified 
• Understand the business problem behind each request and connect it to process, users, or expected outcome 
• Work with analytical data: navigate large data volumes, build and read dashboards 
• Provide realistic time estimates for tasks and own those estimates 
• Document what was done and flag open questions 
• Communicate calmly and clearly with clients and the internal team 

Requirements 

• Analytical thinking — experience working with large data volumes, ability to navigate and draw conclusions from data 
• Experience working with dashboards and analytics tools 
• Ability to give realistic estimates on tasks 
• Attention to detail and independence 
• Willingness to ask questions when something's unclear, rather than guessing 
• Basic technical background, ideally with some exposure to CRM configuration 
• Comfortable working directly with business users 

Nice to Have 

• Experience configuring CRM/BPM/ERP or low-code/no-code systems (Creatio/Terrasoft is a plus) 
• Background as a junior BA, functional consultant, CRM consultant, or implementation specialist 
• Understanding of sales, service, or document workflow processes 

We Offer 

• Professional development through internal and external training programs 
• Transparent model of professional and career growth 
• Option to work in the office or remotely 
• 24 days of paid vacation 
• English language courses 

For our partner, a company operating in the iGaming industry, we are looking for an experienced Senior iGaming Data Analyst with strong expertise in real-money online casino analytics and business performance.

We are looking for a hands-on analytical expert who can independently investigate complex business questions, identify performance drivers, and turn data into actionable recommendations.

In this role, you will work closely with the Chief Analytics Officer and collaborate with Product, Marketing, CRM, BI, and Data Engineering teams.

This is a senior individual contributor position with no people management responsibilities. The primary focus is on analytical expertise, independent problem-solving, and influencing business decisions through data.

Key Responsibilities

Casino Economics & Revenue Analytics

• Analyze key casino metrics, including GGR, NGR, turnover, real-money and bonus bets, winnings, adjustments, and forfeits.
• Investigate revenue fluctuations and identify the underlying business drivers.
• Evaluate revenue performance across GEOs, brands, VIP segments, promotions, and player lifecycle stages.
• Ensure accuracy and consistency of financial and gaming metrics.

Retention & Player Monetization

• Perform cohort analysis covering retention, redeposits, ARPU, ARPPU, and LTV.
• Analyze player behavior, deposit patterns, and lifecycle transitions.
• Identify opportunities to improve retention and player monetization.
• Distinguish genuine performance changes from statistical fluctuations and changes in player composition.

CRM, Bonuses & Product Analytics

• Evaluate CRM campaign performance, bonus effectiveness, promotional ROI, and incremental impact.
• Analyze player segmentation, RFM models, behavioral funnels, and scoring methodologies.
• Design and assess experiments to validate business hypotheses.
• Identify campaign cannibalization, selection bias, and misleading performance indicators.

Acquisition & Payments Analytics

• Analyze acquisition performance across SEO, PPC, and affiliate channels.
• Evaluate CAC, FTD-to-redeposit conversion, cohort ROI, and LTV.
• Investigate payment funnels, approval rates, failed transactions, and deposit friction.
• Detect anomalies and potential abuse patterns related to traffic, bonuses, and payments.

Advanced Analytics & Business Insights

• Lead complex ad hoc analyses and root-cause investigations.
• Develop reliable analytical frameworks and measurement methodologies.
• Partner with cross-functional teams to support data-driven business decisions.
• Present analytical findings and actionable recommendations to senior stakeholders.
• Challenge assumptions and ensure transparency around analytical limitations.

Requirements

• 5+ years of experience in Data Analytics, Product Analytics, or Business Analytics.
• Several years of hands-on experience in real-money iGaming, specifically within a B2C online casino operator.
• Strong understanding of casino economics, GGR/NGR, retention, monetization, player behavior, and revenue drivers.
• Advanced SQL skills, including complex joins, window functions, cohort calculations, and transactional data analysis.
• Solid knowledge of statistical analysis, experimentation, cohort analysis, and causal reasoning.
• Proven ability to investigate KPI fluctuations and identify their root causes.
• Experience working independently with raw data and delivering reliable, reproducible analytical findings.
• Strong business understanding and ability to communicate complex insights to senior stakeholders.
• Ability to take ownership of analytical tasks and work with minimal supervision.

Nice to Have

• Experience with BigQuery, ClickHouse, Tableau, GA4/GTM, Amplitude, Python, or Airflow.
• Experience analyzing multi-brand and multi-GEO iGaming operations.
• Advanced knowledge of CRM analytics, bonus mechanics, and player lifecycle management.
• Experience with payment funnel optimization and fraud/abuse analytics.
• Knowledge of LTV forecasting and marketing attribution.
• Experience with experimental and quasi-experimental methodologies.

What We Expect

During the first 2–3 months:

• Gain a deep understanding of the company's business metrics, data sources, and analytical processes.
• Independently investigate changes in key business KPIs.
• Identify opportunities to improve analytical approaches and business performance.

Within the first 6 months:

• Become a trusted analytical partner to the CAO and key business stakeholders.
• Support strategic decisions across retention, monetization, acquisition, and payments.
• Deliver measurable, actionable insights that contribute to business growth.

About the Company 

Sales'Up is a leading Creatio implementation partner, helping enterprise clients across FMCG, Agro, Finance and Pharma transform their business processes. Over 8+ years, we've delivered 100+ successful CRM projects and built our own industry-specific products: Data Management, FMCG Management, and Agro Management — used by market leaders. We're a team of 50+ professionals, growing fast and building a culture where modern AI tools are part of everyday work. Join us to grow together!
 

Role

We are looking for a Account Manager (Customer Growth Manager) to join our team and manage a portfolio of enterprise clients. You'll be the trusted point of contact for C-level and IT decision-makers at market-leading companies, building long-term partnerships and directly shaping how our clients grow with us.

Responsibilities:

• Maintaining and developing long-term relationships with the company's existing enterprise clients
• Regular communication with clients (C-level, IT directors, business unit heads) to identify new needs and collaboration opportunities
• Conducting meetings, review sessions, and customer satisfaction analysis
• Organizing and participating in informal client meetings (business lunches, dinners, industry events) to build long-term partnerships
• Preparing client development plans (Account Plans) and managing active projects together with the delivery team
• Participating in the creation and promotion of additional products and services (upsell / cross-sell) in complex, multi-stakeholder deals
• Overseeing contract execution, invoicing, license renewals, and SLAs
• Maintaining the full history of communications in Creatio CRM — updating the contact map, logging meetings, ideas, and plans

Requirements:

• Higher education in business, IT, marketing, economics, or a related field
• 3+ years of experience working with enterprise clients in Account Management, IT sales, or consulting
• Understanding of IT solutions, digital transformation trends, and the specifics of implementing enterprise systems (ERP, CRM, process automation, etc.)
• Experience navigating complex client organizational structures and multi-level stakeholders (C-level, IT, procurement, business units)
• Excellent negotiation skills and experience managing contractual relationships (contracts, SLAs, license renewals)
• English — Upper-Intermediate level or higher
• Experience working with CRM systems (Creatio or similar)
• High level of self-organization, strategic thinking, and accountability

We offer:

• Competitive salary
• Professional development through internal and external training programs
• Transparent model of professional and career growth
• Option to work in the office or remotely
• English language courses

About the Company
Sales'Up is a leading Creatio implementation partner, helping enterprise clients across FMCG, Agro, Finance and Pharma transform their business processes. Over 8+ years, we've delivered 100+ successful CRM projects and built our own industry-specific products: Data Management, FMCG Management, and Agro Management — used by market leaders. We're a team of 50+ professionals, growing fast and building a culture where modern AI tools are part of everyday work. Join us to work on complex, real-world enterprise challenges and grow together!

Role
We are looking for a Middle/Senior Business Analyst to join our team and work at the intersection of business needs and technical solutions. You'll run discovery sessions directly with enterprise clients, translate their real business problems into clear, actionable requirements, and see your analysis shape solutions used by market leaders in FMCG, Agro and Finance.

Main Responsibilities

• Learning the company's products and their configuration
• Requirement gathering: identifying client needs and expectations, analyzing their business processes
• Analysis and documentation: developing documentation that describes functional and technical requirements for the system
• Defining technical solutions: collaborating with technical specialists to develop and choose optimal solutions
• Project coordination: ensuring communication between the development team and the client, tracking project progress
• Testing and validation: verifying CRM system compliance with requirements and validating the finished product with the client
• User training: organizing and conducting training for end users
• Support and improvement: post-implementation consulting support, results analysis, and improvement proposals
• Presenting developed solutions to the client

Requirements

Experience & Education

• 3+ years of experience as a Business Analyst in IT
• Experience on CRM projects (Creatio, Salesforce, Microsoft Dynamics, SAP CRM, etc.) — significant advantage

CRM & Business Process Knowledge

• Understanding of CRM system logic: sales funnel, sales pipeline, customer journey, case management
• Experience in business process analysis and modeling (BPMN — required)
• Understanding of industry specifics — a plus

Documentation & Artifacts

• Experience preparing FRD, User Stories, Use Case Specifications
• Experience conducting gap analysis (comparing requirements against existing functionality/estimates)
• Ability to prepare technical specifications clear to both the client and the development team

Communication & Soft Skills

• Experience conducting discovery sessions and client interviews
• Ability to structure and document discovery call outcomes (pain points, requirements)
• Fluent spoken and written Ukrainian, confident technical English (Upper-Intermediate or higher)
• Ability to present solutions and defend the analytical position in front of the client
• Experience conducting end-user training

Technical Skills

• Understanding of CRM integration principles with adjacent systems (ERP, accounting systems)
• Basic understanding of the no-code/low-code approach to business logic customization

AI Tools in Analyst Work

• Experience with or willingness to actively use Claude (and other AI tools) to accelerate analytical work: drafting FRD/User Stories, analyzing discovery call transcripts, gap analysis, preparing estimates
• Ability to write clear, effective prompts to get quality, structured output
• Critical thinking when working with AI-generated content — fact-checking and adapting it to the project's and industry's context

Domain Knowledge (will be a plus)

General CRM Domains (advantage)

• Understanding of the sales cycle: lead generation, qualification, sales funnel, opportunity management, sales forecasting
• Understanding of customer service/support processes: case management, SLA, omnichannel
• Basic understanding of marketing automation: segmentation, email/SMS campaigns, lead scoring
• Understanding of document flow and approval processes (workflow, approval processes)

Industry Expertise (advantage)

• Agri-trading: contracting specifics, pricing, supply logistics, working with elevators/counterparties
• Retail / Distribution: assortment matrix, distributor network management, discount and promo management, logistics and warehouse accounting
• Banking / financial services: compliance requirements, scoring processes, credit application handling (a plus, if applicable)

We Offer

• Competitive salary
• Professional development through internal and external training programs
• Transparent model of professional and career growth
• Option to work in the office or remotely
• 24 days of paid vacation
• English language courses

Lemberg Solutions is, above all, a group of passionate professionals led by a core team that have been meticulously selected over the last 15 years. We are based in Lviv, Rivne, and Lutsk, and opened GmbH in Hamburg, Germany.

At LS, people come first. We know that our success is based on our people’s achievements. Each and every one of our 200 team members is highly valued for their hard work, and we’re always excited to welcome new specialists ready to embrace challenges with us.

Pay attention: only those candidates who meet the listed requirements will receive an answer!

Necessary skills and qualifications:

• 5+ years of experience in schematic and PCB design
• Knowledge of analog and digital electronics
• Familiarity with PCB design rules, layout considerations
• Experience with Altium Designer for schematic capture and PCB layout (project setup, rules configuration, library management, signal routing tools, project releaser, layer stack manager)
• Understanding of electronics design principles (power supply design, voltage regulation, DC-DC converters, AC-DC conversion, efficient power management, low-power design techniques)
• Hands-on experience with simulation tools (e.g., LTspice, PLECS, or similar) to analyze and optimize power circuits before implementation
• Understanding of the board bring-up process, as well as identifying and troubleshooting hardware issues
• Knowledge of industry standards and regulations related to electronics, safety, and electromagnetic compatibility (EMC)

Will be a plus:

• Ability to write simple test software for hardware bring-up activities
• Experience in electronics manufacturing support
• CE, FCC, and RED certification support experience
• Knowledge of RF circuits

What we offer:

Time Off

• 21 days paid annual leave
• Unlimited sick leaves with a medical statement
• 30 working days off for personal reasons without compensation
• 5 days additional paid time off following your wedding or your child’s birth
• Paid public holidays

Workplace Benefits

• Free English classes in groups
• Flexible work schedule
• Fully equipped workstation
• Comfortable office
• Access to a video library of soft skill workshops

Financial Benefits

• Relocation support program
• Financial support from LS in case of emergency (reviewed individually)
• Overtime pay
• In-house accounting service

Fun

• Lviv IT Cluster gifts & discounts
• Team building & industry events

About the project:
​​We invite you to a challenging environment where you will become a key player in launching diverse and innovative hardware projects, building the next generation of intelligent electronics. Our experience spans highly complex domains, from developing ultra-low-power devices capable of operating for up to 10 years on a single charge to engineering systems for exoskeletons, industrial robotics, and even the aerospace industry (e.g., specialized biolaboratories).

Cider Consulting is a U.S.-based software consultancy. For more than 15 years we have built custom software for clients across the U.S. However, AI has changed how software is built and what clients expect, that’s why we are moving to one person per client project. We call them Solo Solutions Drivers. This SSD owns the client from the first discovery conversation to a working, adopted solution built with AI. This changes what we need from our people, and how we find and keep them. That is why we are hiring a Director of People.

The Role

You get real ownership and high autonomy and a chance to build the people's side of a new model from the start. How Cider finds, assesses and keeps Solo Solutions Drivers is still open, and you will shape it. Some HR practices already exist, and you decide what to keep, what to build, and what to adjust. There is no heavy corporate structure. You will be the main People leader at Cider, working directly with the executive team and the Technical Director. Our immediate focus is:

• Recruitment: The SSD is a new kind of role, and few people on the market match it. For the first months, actively find the SSDs yourself, and design how we attract, assess and hire them across the US, Europe, Ukraine, etc. The HRD role is hands-on: you run searches, screenings and interviews yourself. 
• Assessment: build practical ways to assess people, and help our managers use them.
• Retention and development: shape how we engage, develop, and keep people.
• Leadership: you sit at the table for the most important people's decisions and help decide where the company should focus.
• Our later focus will be: as our focus changes, you take on broader HR work such as onboarding and offboarding, learning and development, compensation, team engagement and vendor relations and other strategic-related activities to decide what the company’s areas of focus should look like in order to best utilize strengths to serve the market.

Who we are looking for

This is probably you if:

• You have recruited technical people yourself, and closed roles that are not typical on the market. You can tell us about one such search and what you did.
• You know how software is built. You have worked in the software world, you can say what you were personally involved in.
• You can explain what you built or improved. You can describe your own part and the value it created for your company.
• You are a people person who gets results. You care more about finding and keeping the right people than about designing policies and structures.
• You can fluently communicate in English (C1-C2 English).

Hiring Process

• Intro call (30 minutes) with the HR Coordinator. We tell you more about the role and the team, and you tell us what you are looking for. We also check that the role and your expectations match.
• Interview with the Technical Director and the HR Coordinator (1 hour). We talk about your experience in more detail, and you can ask us more detailed questions about the company and the role.
• Interview with the executive leader you would report to (1 hour). You talk about how you would work together and how you approach people and retention.

Working Model

• Location: Fully remote
• Timezone: Part of the team you will work with is based in New York, while the other part is based in Europe.
• Meaningful working-hour overlap with both is required.
• Engagement: B2B contract. Full-time.
• Benefits: after 6 months working with us you will get 15 PTO days per calendar year.

We’re looking for a hands-on Full-Stack Engineer to build and evolve digital services for electric mobility. You’ll work across backend microservices and frontend micro frontends, with the opportunity to focus on your strongest area while contributing across the stack.
 

Responsibilities

• Design, develop and maintain backend microservices using Kotlin/Java and Spring Boot.
• Build and improve frontend applications using TypeScript and Angular.
• Develop and integrate APIs and services across frontend and backend.
• Collaborate with product and engineering teams to clarify requirements and deliver features iteratively.
• Ensure code quality, test changes beyond happy-path scenarios and contribute to test automation when needed.
   

Requirements

• 5+ years of professional software engineering experience.
• Production experience with both backend and frontend development.
• Strong experience in at least one of the core areas: Kotlin/Java with Spring Boot or TypeScript with Angular.
• Ability to understand business needs, make sound technical decisions and communicate effectively with the team.
• Ownership mindset and a focus on software quality.
   

Nice to have

• Experience with test automation (TAE).
• Knowledge of RabbitMQ, Redis, PostgreSQL and Kubernetes.
• Experience with CI/CD, monitoring, distributed systems, system resilience, accessibility or Domain-Driven Design.
   

Note: Test automation experience is a plus, not a core requirement. Full-stack engineers with or without TAE experience are welcome.

Head of Retention / Retention Team Lead / Senior CRM Manager

About the Role

We are looking for an experienced retention leader to own and evolve our CRM and retention function end-to-end. Depending on your background and ambitions, this role can be shaped as a hands-on Senior Manager, a Team Lead, or a Head of Retention. The core mission remains the same: build a data-driven, multichannel retention engine that drives player engagement, retention, LTV, and sustainable business growth.

Key Responsibilities

Retention Strategy & Lifecycle Management

• Develop and execute the overall retention and CRM strategy across all stages of the player lifecycle.
• Drive onboarding, engagement, reactivation, churn prevention, loyalty, and VIP retention initiatives.
• Build scalable user segmentation frameworks to improve personalization and communication efficiency.
• Define and optimize bonus strategies, promotional mechanics, loyalty programs, and gamification initiatives.
• Identify growth opportunities to increase retention, ARPU, NGR, and customer lifetime value.

CRM Campaign Management

• Design, launch, and optimize multichannel CRM campaigns across Email, SMS, Push Notifications, In-App Messaging, Onsite Communications, and Messengers.
• Develop automated trigger-based communication flows based on user behavior and lifecycle stages.
• Ensure communication strategies align with brand positioning and customer expectations.
• Implement structured A/B testing methodologies and continuously improve campaign performance.

Analytics & Performance Management

• Own and monitor key retention KPIs including:
  • Retention Rate
  • Churn Rate
  • ARPU
  • NGR
  • LTV
  • CTR
  • Conversion Rate
• Analyze player behavior and campaign performance to identify optimization opportunities.
• Collaborate with BI and Data teams to define reporting requirements and actionable dashboards.
• Prepare technical specifications for CRM platform enhancements, automation initiatives, and integrations.

Team Leadership & Cross-Functional Collaboration

• Build, mentor, and develop a high-performing CRM and Retention team.
• Conduct regular 1:1 meetings, performance reviews, coaching sessions, and career development planning.
• Define team KPIs, objectives, and performance standards.
• Collaborate closely with Product, BI, VIP, Support, Marketing, Affiliate, and Platform teams to ensure alignment on retention goals and initiatives.
• Act as the key stakeholder for CRM-related projects and retention-focused product improvements.

Requirements

• 3+ years of experience in CRM, Retention, or Lifecycle Marketing within iGaming.
• Proven understanding of player lifecycle mechanics and retention strategies.
• Experience managing or mentoring team members (1+ year preferred).
• Hands-on experience with CRM platforms, automation tools, and campaign management systems.
• Strong analytical mindset with deep understanding of retention and monetization metrics.
• Experience working with Tier-1 and European GEOs.
• Ability to operate effectively in a fast-paced, growth-oriented environment.
• Excellent communication, organizational, and stakeholder management skills.
• English level: Intermediate+ or higher.

Nice to Have

• Experience managing VIP retention initiatives.
• Experience with loyalty programs and gamification systems.
• Experience launching CRM processes from scratch.
• Experience working with BI tools and advanced segmentation models.

What We Offer

• Flexible working hours and fully remote work format.
• Unlimited vacation policy and paid sick leave.
• Competitive compensation package based on experience and expertise.
• Employee referral bonus program.
• Gifts and rewards for special occasions.
• 50% reimbursement of learning and professional development expenses.
• Sports and wellness compensation program.
• Co-working space reimbursement.
• Team-building activities and corporate events.
• Supportive and collaborative international team environment.