Jobs at Djinni

Responsibilities:

• Assist customers and respond to service requests/inquiries using department-adopted tools and processes.
• Answer customer inquiries by seeking to understand customer issues or requests, clarifying details, researching, and providing information and/or solutions.
• Resolve customer issues through education, solutions or appropriate escalation.
• Document customer interactions with details of inquiries, as well as actions taken within the company’s CRM or otherwise designated system.
• Achieve productivity standards while maintaining the highest level of technical support (e.g., meets or exceeds all departmental goals).
• Escalate unresolved customer questions, issues or complaints to appropriate individual(s) for quick resolution; through a defined escalation process.
• Provide feedback to management regarding necessary changes and updates. This includes feature requests, upgrades, functionality, and customer care issues.
• Continually improve skills/knowledge of ShipHawk product and functionality.
• Continually improve skills/knowledge of customer issue triage.

• Help/contribute to educate new Technical Support Team members and provide support for fellow team members as needed.

   

Requirements:

• Critical thinking and attention to detail.
• Excellent verbal and written English; able to analyze with minimal context.
• Fast learner, curious, and self-motivated.
• Basic IT knowledge; able to support clients via phone or email.
• Strong time management and adaptability.
• Team player with a positive attitude under pressure.
• Works well in high-stress, fast-paced environments.

Experience:

• At least 3 years of experience in technical customer support or a related field.
• Proficiency with Google Suite and SFDC Service Cloud.
• Experience working with ticketing systems.
• Basic understanding of shipping and fulfillment processes in eCommerce.
• General knowledge of ERP systems (Enterprise Resource Planning).

• Preferred: experience or willingness to learn platform technologies (HTML, CSS, NetSuite, XML, SOAP, APIs, Postman)

   

Benefits We Offer:

• $100/month for health and wellness expenses.
• $500/year for medical expenses.
• 20 PTO days.
• Top-level hardware of your choice; ownership will be transferred to you.
• Public holidays in Ukraine are paid days off, and there are also winter holidays.

Ready to join our team? Apply now!

Genesis is an international IT company providing a full spectrum of services. With over 1,500 experts across 5 countries, we build products used by 200+ million unique users every month. We are one of the largest partners of Facebook, Google, Snapchat, and Apple in Eastern Europe. Our ecosystem includes 15+ companies and an investment fund.
 

EverHelp is a fast-growing outsourcing Customer Support company within the Genesis ecosystem. We launched in 2021, and in the past year alone, we have grown by 82%. Our team is safe, fully operational, and continues to expand, maintaining a Retention Rate of 90%+.

Our Position:

• We stand against war and unjust aggression.
• We evacuated our employees and their families from active war zones and provided housing and financial support.
• We supplied the entire team with power stations and backup batteries.
• We continue stable operations to support the future of Ukraine.

The vacancy is open due to the rapid growth of a high-load international B2B platform. To support increasing operational demands, we are expanding the support team and looking for a specialist to work within established incident-management processes and ensure stable platform operations.

Role Mission

To support the daily operations of a mission-critical trading platform by ensuring stable incident handling, timely response to alerts, and consistent service quality.

You will work within an established incident-management framework, handling operational alerts, following documented procedures, supporting platform stability, and contributing to the continuous improvement of support processes as the team scales.

Working schedule:
 

• 5 shifts per week (Mon-Sun) with rotating shifts: morning (6:00 AM–3:00 PM CET) and evening (1:00 PM–10:00 PM CET).
• 60-minute break included.

Responsibilities:

• Monitor system alerts via Slack and Datadog on a regular basis and respond to incidents according to established procedures.
• Handle inbound calls and requests from platform participants regarding login issues, access problems, and trading interruptions.
• Follow and execute the incident-management process for high-severity cases, ensuring timely and accurate handling.
• Escalate incidents and issues to relevant internal teams (technical, operations, commercial) in line with defined escalation paths.
• Maintain accurate incident records, internal logs, and update documentation in the knowledge base.
• Follow existing SOPs and contribute to their continuous improvement based on operational experience.
• Collaborate with senior team members on improving monitoring, workflows, and support processes.
• Support onboarding of new team members by sharing knowledge and best practices.
• Ensure timely reaction to critical alerts and inbound requests, maintaining high operational reliability.

 
About You:

• 1+ year of experience in Customer Support, Technical Support, Operations, or similar roles.
• Experience working with monitoring tools (Datadog or similar platforms).
• Hands-on experience with Jira Service Management, Confluence, and CRM/ticketing systems (HubSpot or similar).
• Understanding of SaaS products and complex technical systems.
• English proficiency at C1 level or higher (spoken and written).
• Ability to remain calm and structured when working with urgent or stressed clients.
• Strong attention to detail, organization, and reliability — missing critical alerts or calls is unacceptable.
• Ability to work independently and adapt in dynamic environments.
• Proactive mindset with readiness to suggest improvements, not just execute tasks.
• Experience in fintech, trading, energy, or other complex technical industries is a plus.
• Experience creating documentation, SOPs, or internal guidelines is a plus.
• Comfort working in evolving processes and motivation to grow in a technical support role.

Why EverHelp:

• Opportunity to build the entire incident-management function from scratch.
• High autonomy, ownership, and direct influence on operational stability.
• Work in a fast-growing international environment with complex, real-time systems.
• 20+ days of paid vacation.
• 10 additional Healthcare Days for recovery and wellbeing.
•  Fully remote work.
• A strong, experienced team, internal professional communities, and continuous learning support.
• Real career development opportunities as the team scales.
• Corporate discounts on gym memberships and wellness services.

About the Company

We are an international company manufacturing and selling vitamin and mineral complexes across Africa, Asia, and Latin America.
We operate a full operational cycle: local production, logistics, call centers, delivery, and on-site team management.

About the Role

Are you ready for a role where no two days are the same? The Regional Operations Manager will personally travel to our countries of presence, handle critical tasks, influence branch operations, and see tangible results from your work.
If you can think on your feet, negotiate effectively, make decisions under pressure, and drive results — this role is for you.
We are open to both full-time and part-time arrangements.

Responsibilities:

• Travel regularly to company locations to manage operational tasks on-site.
• Resolve complex issues: logistics, supply, equipment, personnel, coordination with local contractors and government authorities.
• Organize branch operations: negotiate, coordinate, and monitor task completion.
• Make fast management decisions in non-standard and high-pressure situations.
• Ensure uninterrupted branch operations and achievement of operational KPIs.

Requirements:

• Experience in operations management, preferably in an international environment or distributed teams.
• Willingness to travel frequently (70–80% of the time).
• Physical resilience and readiness to work in diverse climates and living conditions.
• Ability to quickly find solutions, take responsibility, and act decisively.
• Calm and confident under pressure.
• Valid international passport; ability to obtain visas quickly is a plus.
• Fluent Russian or Ukrainian for easy communication with Head Office team.
• English at a level sufficient for work communication (other languages are a plus).

We Offer:

• Competitive salary.
• Full coverage of travel-related expenses.
• Work in an international, distributed team.
• Direct influence on branch operations and processes.
• High level of autonomy and trust from leadership.
• Opportunity to choose your work format: full-time or part-time.

If you want to see the impact of your decisions across multiple countries, influence processes directly, tackle real operational challenges, and grow with an international team — join us!

Evoplay — is an IT company that has been building a B2B ecosystem of products and services for the online gaming industry for over 10 years, including gaming platforms, marketing solutions, and analytical tools.
 

Tech stack: PHP 8, Laravel 11, MySQL 8, ClickHouse, MongoDB, Memcached, Gearman, Docker, Vue 3
 

Requirements:

• 4+ years of experience with PHP
• 2+ years of experience with PostgreSQL/MySQL
• Experience working with high-load systems
• Experience working with Git and solid knowledge of Linux OS (Debian/Ubuntu)
   

Nice to have:

• Experience with Laravel
• Experience with NoSQL systems (MongoDB), Docker
   

Responsibilities:

• Development and maintenance of a subsystem for traffic quality assessment and fraud detection
• Implementation of various tasks (query optimization, layout of settings and monitoring pages)
• Development of the main web service
   

We offer:

• 20 paid vacation days per year
• 22 sick leave days
• Medical insurance
• Discount program
• Courses and self-learning library
• Internal rotation program
• Flexible working hours (start between 8:00 and 11:00)
• Remote or office work options
• Group and individual sessions with a psychologist

We are looking for a Tech Lead / Backend Architect to design and guide the implementation of a white‑label platform that enables creators (streamers, bloggers, influencers) to launch their own branded mobile apps for their communities. The platform aggregates content from major social networks and adds messaging, livestreams, and management dashboards.
 

You will own the technical architecture, lead key implementation decisions, and work hands‑on on the most critical backend components. You will closely collaborate with the project manager, product stakeholders, and a small senior engineering team.

Duration: 9-12 weeks, potential extension.
 

Key responsibilities:

• Design the overall backend architecture (multi‑tenant model, security, scalability, API boundaries).
• Define technical approach for integrations with YouTube, Twitch, Instagram, TikTok, X/Twitter, etc.
• Lead implementation of core modules: authentication/authorization, configuration, content, messaging, notifications, moderation, and analytics.
• Establish coding standards, review pull requests, mentor backend and frontend developers.
• Collaborate with DevOps on infrastructure, deployment and monitoring strategy.
• Assess technical risks, propose mitigations, and ensure the MVP is production‑ready.
   

Requirements:

• 5+ years of backend development experience, with at least 2+ years in a lead/architect role.
• Strong expertise with Node.js, TypeScript and NestJS.
• Solid understanding of distributed systems, multi‑tenant architectures and security best practices.
• Experience integrating with third‑party APIs at scale (ideally social media or similar platforms).
• Good knowledge of relational databases (PostgreSQL), caching (Redis), and message/queue systems.
• Experience working with cloud infrastructure (preferably AWS) in production environments.
• Upper‑Intermediate English (ability to lead technical discussions with international stakeholders).
   

Nice to have:

• Experience with real‑time systems (WebSockets, live chat, streaming features).
• Knowledge of GDPR and data protection practices for consumer products.

• Previous work on creator‑focused, subscription, or media platforms.

   

  What we offer:

• Focused 3-month MVP sprint with experienced senior team (2 Backend, Frontend, DevOps, QA, PM)
• Cutting-edge stack: Node.js/NestJS TS, PostgreSQL/Redis, AWS ECS/EKS, React/Next.js
• Real product impact — a platform that launches in App Store for creators' fans
• Long-term potential after MVP (Phase 2+ payments, advanced features per roadmap)

• Remote work, flexible hours, timely payments via contract
   

  We're excited to build something creators will love — let's talk technical vision! 🚀

We are looking for a skilled PCB Designer to join our team. The ideal candidate should have experience in designing printed circuit boards from scratch, making modifications to existing schematics, and optimizing layouts for performance and manufacturability.

Responsibilities:

• Develop PCB layouts from concept to production
• Modify and optimize existing circuit schematics
• Ensure signal integrity and EMC compliance
• Work closely with hardware and firmware engineers
• Prepare manufacturing documentation (Gerber files, BOM, assembly drawings)

Requirements:

• Experience with PCB design software (Altium Designer, KiCad, Eagle, etc.)
• Strong knowledge of electronics and circuit design
• Understanding of PCB manufacturing and assembly processes
• Ability to troubleshoot and improve existing designs
• Attention to detail and problem-solving skills

Nice to Have:

• Experience with high-speed PCB design
• Knowledge of power electronics and RF design
• Familiarity with version control systems for hardware

If you are passionate about hardware development and want to work on innovative projects, we’d love to hear from you!

Come Back Agency supports US software and technology companies by running their hiring process. We work with delivery and leadership teams to define roles, screen candidates, and manage interviews. Successful candidates are hired directly by the company and become part of its team.

This position is with a US-based software company providing custom development and AI implementation for North American clients. The team builds and maintains production software, including AI-enabled systems, and works in long-term client engagements.

Team members operate as part of an internal, distributed team and collaborate directly with client stakeholders.

What we’re looking for

• Fluent in spoken English (В2+, work with US customers);
• Experience from 0,5 year in a relevant position;
• Be flexible with the US schedule. Working hours from 16:00 pm to 00:00 Kyiv Time;
• Ability to prioritize tasks for the team and coordinate multiple projects in a changing environment.

What you’ll be doing

• Full cycle of project management: from participation in pre-sales preparation to the stage of successful implementation/support of the project;
• Prepares a daily, weekly, and monthly plan;
• Work with technical documentation;
• Provide reporting on the progress of tasks and the project;
• Tracking workload, deadlines, and progress on each project’s tasks.

What We Offer:

• Working hours aligned with US time zones, typically 16:00–00:00 Kyiv time.
• English lessons to support clear and confident communication.
• Paid vacation and sick days.
• Fully remote work.
• Opportunities for professional growth within the team.
• Structured, personalized onboarding to help you ramp up effectively.

Hiring stages: Recruiter screening → Skills assessment interview → Final culture fit interview.
 

Apply with your resume and a short note outlining your relevant experience. You can also submit it through our website at comeback.ua. Selected candidates will be contacted by Come Back Agency.

We are looking for Site / Product Designer for our music software www.MusConv.com - mobile and desktop version available

( work in Lviv or Kyiv,

remote work possibility ):

About the project:

MusConv is b2c music software which helps people synchronize their playlists and tracks between 125+ music services: Spotify, Apple Music, YouTube Music, Amazon Music, Tidal and others.

We are looking for C# developer for our music software

( work in Lviv or Kyiv,

remote work possibility ):

www.MusConv.com

About the project:

MusConv is b2c music software which helps people synchronize their music between music services: Spotify, Apple Music, YouTube Music, Amazon Music, Tidal and others.

We offer:

Challenging interesting project

Professional growth and development program

Flexible schedule

Team of highly talented individuals

Access to developer courses like https://www.pluralsight.com

Mentor: code reviews, studying( fiddler, postman, asynchronous programming, etc.)

5% of sources is simple gui based on xaml( avalonia similar to wpf )

95% of sources is regular .net standard( backend to interact with different music services )

We are looking for C# developer to implement new features

We are looking for flutter developer for our music software

( work in Lviv or Kyiv,

remote work possibility ):

www.MusConv.com

About the project:

MusConv is b2c music software which helps people synchronize their music between music services: Spotify, Apple Music, YouTube Music, Amazon Music, Tidal and others.

We offer:

Challenging interesting project

Professional growth and development program

Flexible schedule

Team of highly talented individuals

Access to developer courses like https://www.pluralsight.com

Mentor: code reviews, studying

We are looking for flutter developer to implement new features

We are looking for an experienced Backend Engineer to build and scale high-performance backend systems for modern cloud-native products. You will work with Python, AWS, Kubernetes, and microservices, contributing to reliable, secure, and scalable solutions used across multiple industries.

What You’ll do:

• Design, develop, and maintain backend services using Python (Django is a plus)
• Build and scale microservices-based architectures
• Develop and deploy cloud solutions on AWS (ECS, EKS, Lambda, S3, RDS)
• Deploy and manage containerized applications using Kubernetes (K8s)
• Ensure high performance, reliability, security, and scalability
• Collaborate with product and engineering teams on system architecture
• Fluent in Ukrainian language
   

What We’re looking for:

• 7+ years of backend software development experience
• Strong proficiency in Python
• Hands-on experience with Kubernetes and container orchestration
• Solid experience with AWS cloud services
• Strong understanding of microservices and distributed systems
• Experience with relational and NoSQL databases
• Excellent problem-solving and debugging skills
• Team-oriented mindset with strong communication skills

Nice to have:

• Experience with Django
• Knowledge of CI/CD pipelines
• Experience with Docker
• Familiarity with DevOps practices

Come Back Agency supports US software and technology companies by running their hiring process. We work with delivery and leadership teams to define roles, screen candidates, and manage interviews. Successful candidates are hired directly by the company and become part of its team.

This position is with a US-based software company providing custom development and AI implementation for North American clients. The team builds and maintains production software, including AI-enabled systems, and works in long-term client engagements.

Team members operate as part of an internal, distributed team and collaborate directly with client stakeholders.

What we’re looking for:

• Proven experience as a WordPress Developer, with a portfolio of previous projects.
• Proficiency in WordPress theme and plugin development.
• Strong knowledge of PHP, HTML, CSS, and JavaScript.
• Familiarity with responsive design principles.
• Experience working with MySQL or other relational databases.
• Understanding of web standards and optimization techniques.
• Good English communication skills (B1+ level).
• Ability to work collaboratively in a team environment.
• Excellent problem-solving and debugging skills.

• Strong attention to detail and the ability to meet project deadlines.

   

What you’ll be doing:

• Collaborate with design and development teams to create and maintain WordPress websites and applications.
• Customize WordPress themes and plugins to meet client requirements.
• Develop custom functionalities and features using PHP, HTML, CSS, and JavaScript.
• Ensure the security, performance, and scalability of WordPress sites.
• Troubleshoot and debug WordPress-related issues.
• Stay up to date with the latest industry trends and best practices in WordPress development.
   

What We Offer:

• Working hours aligned with US time zones, typically 16:00–00:00 Kyiv time.
• English lessons to support clear and confident communication.
• Paid vacation and sick days.
• Fully remote work.
• Opportunities for professional growth within the team.
• Structured, personalized onboarding to help you ramp up effectively.
   

Apply with your resume and a short note outlining your relevant experience. You can also submit it through our website at comeback.ua. Selected candidates will be contacted by Come Back Agency.

We are looking for an experienced Data Engineer to join the Shelf Analytics project – a data-driven application designed to analyze how P&G products are positioned on store shelves. The primary objective of the solution is to improve product visibility, optimize in-store execution, and ultimately increase sales by combining shelf layout data with sales insights.

As a Data Engineer, you will play a key role in building, maintaining, and enhancing scalable data pipelines and analytics workflows that power shelf-level insights. You will work closely with analytics and business stakeholders to ensure high-quality, reliable, and performant data solutions.

• Responsibilities:

  Design, develop, and maintain data pipelines and workflows using Databricks and PySpark
  Read, understand, and extend existing codebases; independently develop new components for Databricks workflows
  Implement object-oriented Python solutions (classes, inheritance, reusable modules)
  Develop and maintain unit tests to ensure code quality and reliability
  Work with Spark SQL and SQL Server Management Studio to create and optimize complex queries
  Create and manage Databricks workflows, clusters, databases, and tables
  Handle data storage and access management in Azure Data Lake Storage (ADLS), including ACL permissions
  Collaborate using GitHub, following CI/CD best practices and working with GitHub Actions
  Support continuous improvement of data engineering standards, performance, and scalability

• Mandatory Skills Description:

  Strong programming skills in Python and PySpark
  Hands-on experience with Databricks (workflows, clusters, tables, databases)
  Solid knowledge of SQL and experience with Spark SQL and SQL Server Management Studio
  Experience with pandas, dbx, and unit testing frameworks
  Practical experience working with Azure Storage (ADLS) and access control (ACLs)
  Proficiency with GitHub, including CI/CD pipelines and GitHub Actions
  Ability to work independently, analyze existing solutions, and propose improvements

• Nice-to-Have Skills Description:

  Experience with retail, CPG, or shelf analytics–related solutions
  Familiarity with large-scale data processing and analytics platforms
  Strong communication skills and a proactive, problem-solving mindset

Advertiv is a global digital marketing agency offering full-service marketing solutions. A leading digital agency specializing in strategy, brand building & user acquisition using proprietary AI technology for programmatic RTB media buying on dozens of DSPs (both for desktop & mobile). Powered by a team of highly experienced and skilled professionals with a shared passion for marketing & technology, we’ll help accelerate your global online growth with well-defined KPIs.

😎 The Media Buyer Team Lead (Gambling - Facebook) will focus on leading and managing a team of media buyers to develop, execute, and optimize high-impact Facebook advertising campaigns for the gambling sector. This role is pivotal in acquiring new users, driving growth, and ensuring the highest return on ad spend (ROAS) while navigating the complex regulatory environment of the gambling industry. The ideal candidate is a Facebook Ads expert with leadership experience and deep industry knowledge.

📍 Key Responsibilities:

• Team Leadership: Lead, mentor, and develop a team of Facebook media buyers, ensuring campaign objectives are met and team performance is optimized.
• Campaign Strategy & Execution: Develop and implement comprehensive Facebook advertising strategies that align with business goals and the unique challenges of the gambling industry.
• Budget Management: Oversee and manage Facebook advertising budgets, optimizing for ROAS, CPA, and user acquisition while staying within budgetary limits.
• Performance Optimization: Monitor and optimize all aspects of Facebook campaigns, including audience targeting, ad creative, bidding strategies, and placement to maximize performance.
• Regulatory Compliance: Ensure all Facebook ad campaigns comply with regional gambling regulations and Facebook’s advertising policies, maintaining strict adherence to responsible gambling standards.
• Creative Collaboration: Work closely with creative teams to ensure ad creatives are engaging, relevant, and compliant with Facebook’s ad policies.
• Reporting & Analytics: Track and analyze campaign performance metrics (e.g., CTR, CPC, CPM, CPA), generate detailed reports, and provide strategic insights for improvement.
• Facebook Platform Expertise: Stay up-to-date with Facebook’s evolving advertising tools, trends, and best practices to continuously improve campaign results and maintain a competitive edge.
• Vendor Relationships: Manage relationships with Facebook account representatives and other relevant partners to gain access to insights, beta programs, and premium ad inventory.

📍Key Qualifications:

• Experience: Minimum 3+ years of hands-on media buying experience, with a focus on Facebook Ads, and at least 1 year in a team leadership role. Experience in the gambling industry is required.
• Facebook Expertise: In-depth knowledge of Facebook Ads Manager, Power Editor, Facebook Pixel, custom audiences, lookalike audiences, and A/B testing.
• Gambling Industry Knowledge: Thorough understanding of the gambling sector, including regulatory requirements, responsible gambling standards, and advertising restrictions across different regions.
• Technical Skills: Expertise in Facebook's targeting capabilities, dynamic ads, and campaign optimization tools. Familiarity with analytics platforms like Google Analytics and Facebook Analytics.
• Leadership: Proven ability to lead, coach, and inspire a media buying team to achieve performance goals in a fast-paced environment.
• Analytical Mindset: Strong analytical and data-driven decision-making skills, with the ability to translate data insights into actionable strategies.
• Communication Skills: Strong written and verbal communication skills to present performance results and strategic recommendations to senior stakeholders.
• Education: Bachelor’s degree in Marketing, Business, or a related field. Certifications in digital marketing or Facebook Ads are a plus.

📍 Preferred Attributes:

• Proven success in Facebook ad campaigns within the gambling industry, achieving strong user acquisition and ROAS.
• Experience managing high-budget Facebook campaigns in a performance-driven environment.
• Knowledge of Facebook’s ad policies, specifically as they pertain to gambling.

📍 Why Join Us:

• Competitive salary and benefits package.
• Opportunities for professional growth, leadership, and skill development in a dynamic industry.
• Opportunity to work with international companies from various industries;
• Professional and career growth.

📍 The interview process consists of:

• Intro call with our recruiter;
• Interview with the hiring managers.

If you are passionate about media buying and interested in the gambling industry, we would love to hear from you. Join our team as a Media Buyer and play a key role in driving the success of our advertising campaigns.

Apply now to be part of our dynamic team!

Hi there! We’re Onicore — a growing fintech company building user-friendly payment solutions for a global audience.

We are looking for an HR Generalist with a strong focus on recruitment, who is not afraid to take ownership of their decisions and ideas, and is able to work autonomously in a fast-paced environment.

What you’ll do:

— Own the full hiring cycle: from gathering requirements and sourcing candidates to making offers and onboarding.

— Work closely with hiring managers, helping to shape role profiles and hiring strategies.

— Conduct initial HR interviews and provide constructive feedback.

— Build, improve and scale recruitment processes and the hiring funnel, including analytics.

— Support core HR processes: onboarding, documentation, internal policies, and HRM systems.

— Create and maintain a positive candidate and employee experience.

What we expect you to have:

— 3+ years of experience as an HR Generalist.

— Strong focus on recruitment and understanding of the full hiring cycle.

— High level of independence and ownership.

— Strong communication skills and structured thinking.

— English proficiency at Upper-Intermediate level or higher.

— Experience working in IT, product, and/or service companies.

What’s on us:

— Competitive salary and benefits package.

— Opportunities for professional development and career growth.

— Health insurance.

— Remote work with the possibility to visit our office in Kyiv.

— Space to share your ideas and bring them to life.

Is this all about you? Send us your CV!